Related
for those of you who like to drop your phone in the toilet:
Completely submerged phone in water
http://www.youtube.com/watch?feature=player_embedded&v=7Ama47RGdL4
http://www.youtube.com/watch?feature=player_embedded&v=Ln0daAowdJI
Only a few devices are supported now but as they get started I'm sure they'll include more phones...this thing is amazing, I would pay to have my phone water proofed for around 60 dollars is what is listed on their site.
www.liquipel.com
http://www.liquipel.com/liquipel/
wish they had it for our phones, hopefully soon , wonder if i can call them and see if they can do our phone!!!
I was gonna send my mytouch 4g to them, but then I got the Amaze... now I gotta wait... One thing that's good is that I have a backup phone once I send my phone to them.
I just don't see how that's possible if they don't cover the ports that give access to the inside of the phone.
Considering our ports on our phone lead right into our battery cover and all of our internal components.
nguyendqh said:
I just don't see how that's possible if they don't cover the ports that give access to the inside of the phone.
Considering our ports on our phone lead right into our battery cover and all of our internal components.
Click to expand...
Click to collapse
nano technology, gets everywhere in the phone....1/1000 as thick as human hair.
seansk said:
nano technology, gets everywhere in the phone....1/1000 as thick as human hair.
Click to expand...
Click to collapse
What do you think though? Legit? Doable?
Guess we won't know til we can test it. Lol.
nguyendqh said:
What do you think though? Legit? Doable?
Guess we won't know til we can test it. Lol.
Click to expand...
Click to collapse
its legit, but I don't know if they'll do our phones yet, there's only a small list, iphone a a bunch of HTC's like evo, but not our phone yet, if we call them maybe they'll do it...I don't see why not.
This technology has been in the works for a while. I remember reading about it and seeing videos of it in action a while back, like at least 5 years ago. I'm super excited to see that it's finally coming around!
It's basically a spray, or a vapor, or a liquid itself, that they spray on or dunk the electronics in. It coats literally EVERYTHING inside it. Imagine dipping your phone in thick paint and letting it dry. Same concept but this is a nano thin layer of a clear substance that repels water. Amazing stuff.
I'm definitely going to give it a shot if their site ever loads and I can find out how much it costs. Haha
danielelias said:
This technology has been in the works for a while. I remember reading about it and seeing videos of it in action a while back, like at least 5 years ago. I'm super excited to see that it's finally coming around!
It's basically a spray, or a vapor, or a liquid itself, that they spray on or dunk the electronics in. It coats literally EVERYTHING inside it. Imagine dipping your phone in thick paint and letting it dry. Same concept but this is a nano thin layer of a clear substance that repels water. Amazing stuff.
I'm definitely going to give it a shot if their site ever loads and I can find out how much it costs. Haha
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Click to collapse
costs 60 dollars, but they don't list amaze as one of the phones they support, I'm going to call them right now see if they can do it.
seems cool. waiting for the amaze to be one day available
I have seen some other companies doing the same thing, except with car windshields. It's like a high-tech rainex. Very cool, didnt thing it would be out for phones this soon, but that's incredible! I wonder if you will be able to remove the housing on your phone after it get's sprayed with this stuff, and it still be waterproof upon putting it back together. like nguy said earlier it has to seal off the ports, and dis-assembling it would definitely break this seal.
youngunner-2 said:
I have seen some other companies doing the same thing, except with car windshields. It's like a high-tech rainex. Very cool, didnt thing it would be out for phones this soon, but that's incredible! I wonder if you will be able to remove the housing on your phone after it get's sprayed with this stuff, and it still be waterproof upon putting it back together. like nguy said earlier it has to seal off the ports, and dis-assembling it would definitely break this seal.
Click to expand...
Click to collapse
Yes you can, they did this with and HTC device and there's a video of it on their website on the bottom. you can take off the back, the battery, heck you can dissasseble put it in water and put it back, IT WILL STILL WORK. This nano spray goes into every SINGLE CREVICE OF YOUR PHONE. it is nano technology!!
Sound or heating issues ?
xManMythLegend said:
Sound or heating issues ?
Click to expand...
Click to collapse
This does not affect the phone in any way...its nano...search nano and see how small it is, 1 nanometer = 1.0 × 10-6 millimeters, its at least 1 millionth of a millimeter or smaller... you can see on a ruller how big a millimeter is. does that answer your questions, if won't affect anything, just repel water. if it doesn't affect the conductance between the battery and the phone, it really wont' affect anything else...but call and ask them, i'm sure you'll get the same answer
another video
http://www.youtube.com/watch?feature=player_embedded&v=7Ama47RGdL4
I am guessing that all this does is protect the electronic components from shorting out or corroding if they are exposed to liquids. I also assume that if you submerge the phone, it will still sink and fill with water and you will still get water under the screen and have to dry it out, etc.
Finally, and I didn't read their web site, but does the process void the warranty?
I watched a couple videos on this tested on the iphone and thunderbolt and it did work. i wouldnt want to test it unless i had a backup or something. it would be safe to have just cause though
tedya said:
I am guessing that all this does is protect the electronic components from shorting out or corroding if they are exposed to liquids. I also assume that if you submerge the phone, it will still sink and fill with water and you will still get water under the screen and have to dry it out, etc.
Finally, and I didn't read their web site, but does the process void the warranty?
Click to expand...
Click to collapse
what does this have to do with warranty? how would HTC know?
seansk said:
what does this have to do with warranty? how would HTC know?
Click to expand...
Click to collapse
I asked about the warranty because I had not seen the video on how this is applied to the phone. I have since seen that. So, if that is how it is applied, every phone should be supported soon.
Believe me, I am the same way; How would HTC know? I guess I am just not convinced that the $60 application is worth it. With any phone, i see it as paying $60 for this application, something other than water damage occurs and I get the phone replaced. If I understand this right, now I have to get this application done again for another $60 because my replacement is a different phone.
If not already, this company should be selling their technology to the OEM. I think the Moto Droid Razr already has this or something similar.
I know many of you will disagree, but this is just plain "gimmicky". I would only consider this if I didn't pay for monthly insurance. I am 10x more likely to drop and break the phone than I am to get water damage. I think most people are.
According to their own terms of use, they only warrant/guarantee that they will apply the coating, not that it will work.
Does anyone reading here work at a cell phone store who can say what the most common reason for a replacement is? I'd be curious.
My roommate spilled god only knows what on her Thunderbolt. This is her 4th and they cancelled her warranty so no replacement. She has since moved to AT&T and the iPhone. Gave me this mess and said I can do "whatever" with it. I already took out the 32Gb memory card for my HD2 (WP7) As for the rest of it, I'm not sure what I should do. The phone won't power on at all!
1) Toss it in the garbage after smashing it and running over with my car.
2) Send it away to be checked and an estimate for repair. Has anyone on here had any luck with those places? I would like an android phone to load various roms and help test for developers on here.
3) Try to fix it myself. Currently I've disassembled the entire phone and put in a bag of white rice over a weekend. Reassembled, but not change. Is there a good site with a writeup of how to proceed in this situation.
Put it in rice for a few days. Your chances of saving it go up significantly if you do it immediately after it's wet and even higher if it was off when wet. I can tell you now though if she's already moved it's already dried (it's been a few days at least). If it doesn't turn on now it is a glorified paperweight. It will never turn on again. You can send it off for an estimate but they're going to tell you one thing: totaled. Multiple things on the board would have been shorted as well as some to all peripherals. Parts and labor would be many times more than buying the phone new at retail.
It's not necessarily dead, and using rice is only good if the phone has water (as in pure fresh water) damage only. If it's pool water, salt water, a sugary drink, etc, then a bag of rice is the absolute worse thing you can it your phone in. Get a toothbrush and some 91% or higher alcohol. Take the EMI shields off of the board and clean it as good as you can. Don't forget to clean out the microUSB port as well. Also if you do get some lights when you pug it in, but no picture, then shine a light on it when it,s on and see if you see anything. HTC makes lovely phones, but their LCDs tend to die quite easily when they come in contact with water. If you have no use for it, I would be happy to take it off your hands. I repair phones full time for a living, and I have an extra LCD that I could test on the phone. If it turns out to be fixable, then we can get into details, if not, I can either toss it or send it back to you. Send me a PM if you're interested.
In the future invest $59 in waterproofing the device. You can swim with it or drop it in a fish tank as a conversation piece and it will still function normally.
http://www.liquipel.com/
The battery could be dead. You could see if a friend has one, or bring it to VZ on the off chance you could get a decent tech to help you.
I dropped my phone in a lake, completely submerged and waterlogged. I dried it out over an AC for a day and it booted back up. The screen had some distortions for a while which cleared up over a few days (Still some very minor lingering damage, almost unnoticeable). Actually the only thing that really became a permanent annoyance to me was that the speaker seemed to get damaged and has been slightly muffled ever since.
All that was 6 months ago. This phone has been a tank, it's earned my respect...
Had phone since the Sunday it was released...screen has developed a crack at the bottom, just above the capac. buttons going completely across the screen.
Everything still works fine, but is obnoxious to look at.
Heres the thing... (and I know people will doubt this) but I haven't dropped the phone at all. Not even set it down roughly. This morning, everything was normal...went to go to work and put it in my bag by itself (correction - only other thing in there was a book and a wool hat). Got to work, took my phone out and BLAM, crack stretching from one side to the other. No marks around the bumpers or anything. I'm completely nonplussed at what could have happened. My thinking is flex *could* have done this, but that seems like it'd need a hell of a lot of pressure to do.
Well, ATT won't cover it, samsung won't cover it and the quoted repair cost is $200. Deductible for ATT phone insurance is...you guessed it...$200 (or $250 can't remember).
Anyone have any luck with these flybynight screen repair shops? I don't think they'd have the parts in stock for the phone since it is new and kind of a fringe product.
I'm seriously pissed...hung around with my iphone 3g for 3 years waiting for a good phone to upgrade to..finally blow my upgrade and a week later blam.
Rant!
You have a warranty just send it in to get fixed
Sent from my SAMSUNG-SGH-I717 using XDA App
It should be obvious it wasn't dropped.
just take it back under warranty and get it replaced.
Sent from my Samsung Note via Tapatalk.
Yes warranty would work as long as it doesn't look dropped down.
raviluke said:
Yes warranty would work as long as it doesn't look dropped down.
Click to expand...
Click to collapse
I called Samsung on the phone and they told me it wouldn't be covered under warranty... I did explain to them that it hadn't been dropped or anything. Should I call and pester them again?
balorok said:
I called Samsung on the phone and they told me it wouldn't be covered under warranty... I did explain to them that it hadn't been dropped or anything. Should I call and pester them again?
Click to expand...
Click to collapse
I would take it to a different AT&T location and see if they'll replace it. Sounds like you got a rubbish device. I can't imagine they would replace it, as long as it's obvious it hasn't been dropped.
View attachment 925820
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Some photos of the damage/device, I have more of just about every angle. I cannot find *any* indication of external damage which makes sense, but still the screen is jacked.
I bet the book fid that. That happened to our recrptionist to her iphone. A book in the back pack. She is a college studemt.
Sent from my SAMSUNG-SGH-I717 using xda premium
I would imagine the book definitely did that. Don't let them know that though ;-)
Sent from the best mobile device ever --Samsung Galaxy Note
A paperback book could do that? Thats actually very concerning to me as a consumer. I'm extremely cautious with my electronics (ask my wife, she will eyeroll ) and to have something like this occur without any strenuous contact being made with the phone is appalling.
First Samsung phone, and unfortunately will most likely be my last. It looks and operates flawlessly and was exactly what I wanted... but I can't for the life of me see spending that kind of money on something that can essentially break through such light use.
balorok said:
Had phone since the Sunday it was released...screen has developed a crack at the bottom, just above the capac. buttons going completely across the screen.
Everything still works fine, but is obnoxious to look at.
Heres the thing... (and I know people will doubt this) but I haven't dropped the phone at all. Not even set it down roughly. This morning, everything was normal...went to go to work and put it in my bag by itself (correction - only other thing in there was a book and a wool hat). Got to work, took my phone out and BLAM, crack stretching from one side to the other. No marks around the bumpers or anything. I'm completely nonplussed at what could have happened. My thinking is flex *could* have done this, but that seems like it'd need a hell of a lot of pressure to do.
Well, ATT won't cover it, samsung won't cover it and the quoted repair cost is $200. Deductible for ATT phone insurance is...you guessed it...$200 (or $250 can't remember).
Anyone have any luck with these flybynight screen repair shops? I don't think they'd have the parts in stock for the phone since it is new and kind of a fringe product.
I'm seriously pissed...hung around with my iphone 3g for 3 years waiting for a good phone to upgrade to..finally blow my upgrade and a week later blam.
Rant!
Click to expand...
Click to collapse
buy a replacement from ebay and fix it yourself. shouldnt be too difficult, I have replaced my iphones and my sensations screen and they pretty much were the same
I tried looking on ebay for a replacement, but perhaps I'm searching for the wrong thing...
can you share a link?
After calling just about every ATT store in town and explaining the problem, I found one willing to exchange it for a new one no questions asked.
I'm still worried about the durability of the phone since nothing major occurred that should cause this amount of damage. Hopefully I just had a defective screen or something and this one will last me a long, long time.
i carry my note in my pocket (I'm a big guy) it rides in the front pocket all day was case-less for the first week i mean i worked played and goofed off with it there can't even tell. i think u just got a bad glass display it is mass produced product and defects do happen.
I myself was very impressed with the build quality of the phone how sturdy it felt despite its lack of depth. So i'd just be aware and keep ur books away from it
should probably just start storing my books on the damn thing
balorok said:
After calling just about every ATT store in town and explaining the problem, I found one willing to exchange it for a new one no questions asked.
I'm still worried about the durability of the phone since nothing major occurred that should cause this amount of damage. Hopefully I just had a defective screen or something and this one will last me a long, long time.
Click to expand...
Click to collapse
Im guessing you just had a faulty screen. Gorilla glass can take some serious pressure, and is even pretty damn good at shock resistance. I've dropped my old captivate and infuse countless times without a case and never cracked a screen. Hell, last summer my captivate took a kick from a full grown horse when it was in my pocket, and the screen survived. The hoof hit the back of my captivate, bent the backplate and battery, but the screen was fine. It saved me from a huge bruise, that's for sure.
I think you will be fine with a new device, because it sounds like a faulty screen. Don't let one faulty Samsung ruin Samsung for you forever. They make great devices, and their screens are matched by none. Other manufacturers are just as likely do have a defective device, you just got really unlucky with your first note.
Sent from my SAMSUNG-SGH-I717 using xda premium
I have already dropped my note face down on a corner (it was in a speck case and had a clear screen protector on) and knock on wood it was fine. It is very possible that its just a faulty screen. I would pesster the heck out of at&t and samsung til i got a new phone. They will budge you just have to be persistant.
Sent from my SAMSUNG-SGH-I717 using xda premium
I am anal about my devices also, and the thought of just throwing it in a bag makes me cringe! Always front left pocket for me, no exceptions!
balorok said:
A paperback book could do that? Thats actually very concerning to me as a consumer. I'm extremely cautious with my electronics (ask my wife, she will eyeroll ) and to have something like this occur without any strenuous contact being made with the phone is appalling.
First Samsung phone, and unfortunately will most likely be my last. It looks and operates flawlessly and was exactly what I wanted... but I can't for the life of me see spending that kind of money on something that can essentially break through such light use.
Click to expand...
Click to collapse
No offense, but if you stuffed your Note in a bag with a book or anything else, you're not really that cautious with your electronics. There's a reason I have never damaged any of my phones or tablets. It's because I don't do things like that.
greyhulk said:
No offense, but if you stuffed your Note in a bag with a book or anything else, you're not really that cautious with your electronics. There's a reason I have never damaged any of my phones or tablets. It's because I don't do things like that.
Click to expand...
Click to collapse
I'm not sure where you got the idea that I "stuffed" it in a bag. The bag in question was a messenger style bag with separate internal pockets, phone was in one, book in the other. Book was a paperback (you can actually see it in my photos) about 200 pages thick.
UPDATE:
Second phone screen cracked. Top of screen near the front camera. Had it less than 24 hours - took it back and they exchanged it again with no issues.
Got it at around 4pm, took it home, put it in case (SGP) and put it to charge, went to the gym and then came home and did some programming for a few hours before bed. Phone stayed on charger the whole time. Next morning I put (note: did not "stuff") the phone into my right front pocket of my jeans (normal jeans, not skinny or anything). It was the only thing in the pocket, had a wallet in my back right pocket and some disposable eye contacts in my left front pocket. Walked about 3 blocks to a lecture checked email on the phone - no crack. sat with it in the pocket (front right) for about an hour and a half, then got up and walked home. Got home took the phone out...crack! About an inch long from the very edge of the glass towards the middle of the phone.
I can't make this stuff up. Took it to the store and they replaced it for me again. Manager said something about maybe they got tussled around during shipment or packing.
Both cracked were white devices. The phone I have now is a black one.
I'm trying to think of reasons why this could have occurred twice. First time could possibly have been from being in the bag, but I wasn't throwing the bag around or anything like that. Second time? Who knows... if walking with a phone in your pocket causes it to break...
I am super thankful that I found a store willing to do the exchanges, and I do love this phone...but what the heck!
For something billed as practically bullet-proof, the razr disappoints.
Thanks to poor design and too much flex the internal screen on my razr is toast. I have intentionally waited a few weeks to post this because I wanted to be more objective over this. Let me start by saying I am the very average user case, I make a few phone calls, mostly text messages and when I am stuck somewhere a little bit of web browsing. I am an engineer and I understand pretty well things like internal stresses and loads. I am also very methodical and keep my phone in the same pocket every time, I baby it and ensure it never can fall. So this being said I was amazed when I pulled it from my pocket to see a scrambled then black screen.
So to explain, a few weeks ago I am in a bar with my girlfriend and my buddy. We are pretty much the only ones there, I pull out my phone from my front pocket send a message to some other people who are going to join us, put the phone back in my pocket, walk over to the bar get drinks and return. I pull my phone out of my pocket again and the internal screen is cracked. I don't wear emo pants, I didn't body slam myself to the ground, I didn't get struck by a vehicle, I simply walked 20 feet back and forth and my phone went from "everything is a go" to "congratulations on your $300 paperweight". In addition, the rest of the phone was fine, the backing, the gorilla glass on the front, everything, just the internal screen starting at the center on the left and radiating out a few inches was a few tiny cracks.
Again, I reiterate, I have babied this phone, I never dropped it in the 3 months I had it, kept it nice and safe. The reason was that before this I had an htc eris, I bought it used in decently rough shape, and it was a veritable tank, it had been dropped and it had taken a beating, and it barely slowed. Then I decided that I actually was going to try out having a nice smartphone with a nice blazing data plan so I could enjoy having the benfits of a real smartphone (the eris was on a plan with no data). So I didn't mind shelling out the $300 to get a piece of the glory. I was a little disappointed by the color quality on the screen, and the atrocious battery (I would actually watch it drain batter while plugged in if I was browsing and I never had it last a full day with nothing running and not using it). Though in spite of this I actually got used to the phone and kind of liked it, at least until this.
As expected verizon was useless to provide me any help, all they did was to accuse me of dropping it. I was informed that it was an excellent phone and the only way for this to happen was to be dropped quite a ways onto a hard surface. They also told me that they used them and their batteries lasted all day with talking, texting and web browsing without being plugged in (HAHA). Unforetunately for me I didn't opt for the insurane on the razr and I ended up buying a brand new phone (this time a rezound) and I got the extended battery and can't even fathom how I did it with the razr's battery.
Anyway, I just wanted to give a word of warning be very careful. If you notice there is a lot of flexibility that they have by making this a very wide phone but very thin. This may well be any of your undoing despite how good of care you take.
CTP
I think you have been unlucky. My phone is always in its otter box case screen in toward my leg when in my pocket.
The phone actually has a steel frame as well. No where had it ever been sold as bullet proof though.
Sent from my XT910 using XDA
Unlucky.. probably. But I did want to serve a word of warning. And up until this happened there was nothing wrong, so saying I have had this 3 months and nothing bad has happened to me isn't proof it won't happen. Because until that moment we were in the same boat, and I hope that we won't be in the same boat now for your sake.
None the less, there is nothing I can do now anyway so I am done being bitter.
CircuitsToPlowshares said:
Unlucky.. probably. But I did want to serve a word of warning. And up until this happened there was nothing wrong, so saying I have had this 3 months and nothing bad has happened to me isn't proof it won't happen. Because until that moment we were in the same boat, and I hope that we won't be in the same boat now for your sake.
None the less, there is nothing I can do now anyway so I am done being bitter.
Click to expand...
Click to collapse
Mine is insured against accidental damage of any kind. Even getting it wet.
So even if I did end up in your boat it wouldn't matter
Sent from my XT910 using XDA
Sorry to here about your bad luck. Guess that's why I paid full retail for my Razr Maxx so I had insurance no matter what. I've been through alot of phones and never had any problems as you mention. Well atleast not the screen if anything it was basic stuff. Man I remember way back in the day I had one of those Motorola beige brick phones. I drop it , threw to against a wall and it never failed. Just goes to show how things have changed and build quality can always be in question.
So sorry to hear this..
still a big confused on how this can happen. the phone feels very solid.
It sort of feels solid. If you take it and hold the bottom in your left hand and the top in your right hand and turn both hands opposite directions you will notice it flexes quite a bit and without much force at all. Or at least mine does right now at the moment I can get several millimeters of flex which would be enough for the more fragile screen to give way. (Caveat probably not a good idea to try what I am saying as if it yeilds it won't be good).
A screen protector and or some meat on them bones would have prevented this...
No but seriously that sucks. It could just be a fluke phone. I keep my phone in my otterbox commuter case so I am sure that helps a bit.
Its been dropped (nothing serious, few inches) and banged. jJust "normal" wear and tear. I do use screen protectors too. I know the phone is thin but I have never had an issue with the flexing like you describe. So far this phone is turning out to be tough.
I wonder if you can describe the situation to VZW and get a new one unde a manufacturer defect. If not, just get a replacement thought insurance.
ddemlong said:
A screen protector and or some meat on them bones would have prevented this...
No but seriously that sucks. It could just be a fluke phone. I keep my phone in my otterbox commuter case so I am sure that helps a bit.
Its been dropped (nothing serious, few inches) and banged. jJust "normal" wear and tear. I do use screen protectors too. I know the phone is thin but I have never had an issue with the flexing like you describe. So far this phone is turning out to be tough.
I wonder if you can describe the situation to VZW and get a new one unde a manufacturer defect. If not, just get a replacement thought insurance.
Click to expand...
Click to collapse
With full due respect....in terms of protecting from crack of a gorilla screen,what a screen protector does is not more than sticking broken glasses together after the tragedy
From my RAZR MAXX
That's the thing, the gorilla glass is fully intact and still smooth as a baby's butt. It was the internal screen that cracked. Also vzw did nothing but accuse me of dropping it, they had no incentive to help me.
jiwengang said:
With full due respect....in terms of protecting from crack of a gorilla screen,what a screen protector does is not more than sticking broken glasses together after the tragedy
From my RAZR MAXX
Click to expand...
Click to collapse
Oh I know, short of an extra layer of glass or some sort of hard clear resin screen its not gonna help one bit.
The Maxx is much better, but I know you bought this before it came out. Did you go into the retail store and they told you you dropped it? Or was it customer service over the phone? If you have proof that these is not a scratch on the phone, how can you be told it was dropped? I would push the matter further, all the way up to corporate if I had to. But the real problem lies with not having that protection plan. That is the real bummer.
flashman2002 said:
The Maxx is much better, but I know you bought this before it came out. Did you go into the retail store and they told you you dropped it? Or was it customer service over the phone? If you have proof that these is not a scratch on the phone, how can you be told it was dropped? I would push the matter further, all the way up to corporate if I had to. But the real problem lies with not having that protection plan. That is the real bummer.
Click to expand...
Click to collapse
In store and they all but called me a liar outright. It was frustrating, the only funny part was that I had two alarms set for the morning but the touch screen didn't work, though it would intermittently think you pressed the buttons for snooze, so the alarms were going off psuedo randomly for minutes at a time. The whole time the alarms were going off creating annoyance for them and customers.
The bad part was I was 3 hours from home on an anniversary with the GF and travel a bunch so I had to have a phone right then. I had no option but buy a new one. Lesson learned I have insurance and I have a feeling I will lose it more often now.
Go to a different store. I drive 20 miles because I hate the local. I went to the different store and they yeah thats why I left there or is so and so still there. Local store sucked but the other is great and always helps. Sad I have to drive but usually try and do something else I need to get done while out there. Customer service has been hit or miss. Usually you dont get follow through. Verizon tried to get a hold of me for 3 days and left a message telling me that created a trouble ticket to make sure I was happy. Never had them call like that before.
You might have had a defected phone. The RAZR is very solid I've dropped It a few times and punched it more than once. I dont use a case either. Screen is fine no scratches on it either though there's scratches and chips on the phone. I'm pretty hard on my phone but that's why i pay for insurance that covers everything that I got from best buy. I hate Verizon's insurance.
Sent from my DROID RAZR using xda premium
Same here, i am a carpenter and mine is abused and buried in saw dust all day. Dropped many times, and rides in my bibs front pocket where it gets pushed on and crushed by body weight. Hrmmm, watch it will break tomorrow, shoot..
Sent from my XT910 using XDA
Right they don't want to help in such cases, despite claiming the opposite
From my RAZR MAXX
JDCFH said:
Mine is insured against accidental damage of any kind. Even getting it wet.
So even if I did end up in your boat it wouldn't matter
Sent from my XT910 using XDA
Click to expand...
Click to collapse
Yup me too. Full coverage of accidental damage. This day in age I can't imagine not paying the extra $8 a month for this for ANY phone. They are too expensive and when we have them with us 100% of the time in our daily lives there is too much opportunity for damage. Regardless of what phone model.
The problem is the backing. It's very flexible.. you really can fix this by getting a hard case.
I have full coverage so I don't mind if it breaks. My SD card has everything important and I backed it up a few days ago so I'm all set
You should try going to Motorola instead, post this in their forums to see what they can do.
I've been using my Note since I got it in March of this year. I didn't purchase a case as I had my iPhone 3GS for close to 3 years and never had an issue dropping it or damaging it.
A few weeks ago I took a picture and it didn't look real good. I opened other pictures I had taken previously and they looked much sharper. I looked into settings and everything looked normal. I looked at the camera window and noticed it was scratched and dirty looking. I tried cleaning it but that didn't do anything.
I contacted Samsung and was told this is physical damage and I need to pay to get this fixed.
I'm not one to try and get everything fixed for free but in this case I think it's a poor design of the camera window as it isn't caved in and sticks out and can get scratched by having the phone rest on it's back. I think this is the normal way to place the phone when I'm not using it.
I would like to know if you guys think this is a poor design or if I'm the one who messed it up ? I know I could of bought a case and this would of never happened but I think if a phone needs a case to keep this from happening then Samsung should supply the case or worn you that you need one. My iPhone 3GS with no case never had an issue with the camera window getting scratched.
If you think this should be covered under warranty how should I convince Samsung as they tell me it's not.
Thanks for your time.
Just hard brick it and return it in for warranty. That's how most folks nowadays do it.
Sent from my SAMSUNG-SGH-I747 using xda premium
I can't speak for your phone, but I never use a case on any phone. My phones go through hell, very dusty and harsh environment (custom cabinet maker / installer). I have never had a problem with my camera lense cover. And I'm the guy who walks in the office and does the toss slide on the desk with my phone. But one thing I'm very good about is nothing ever goes in the pocket with my phone. Change, keys, lighter, none of that. But as hard as they try to make sure everything they produce is of the same quality, there are exceptions that slip through the cracks.
I love my note!
21productionz said:
I can't speak for your phone, but I never use a case on any phone. My phones go through hell, very dusty and harsh environment (custom cabinet maker / installer). I have never had a problem with my camera lense cover. And I'm the guy who walks in the office and does the toss slide on the desk with my phone. But one thing I'm very good about is nothing ever goes in the pocket with my phone. Change, keys, lighter, none of that. But as hard as they try to make sure everything they produce is of the same quality, there are exceptions that slip through the cracks.
I love my note!
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Click to collapse
I always put in my pockets with nothing in my pockets. I will admit I do put it on the counter when I'm at a bar and may move it around on the counter but I still think a 600 dollar phone shouldn't have the camera window flush where it can get scratched.
I sent Samsung an email telling them I find this unacceptable and that this should of never happened and it's not because I'm careless. If they expect us to use a case then supply it with the phone or maybe tell us to never put the phone on it's back as the camera window may get scratched. Guess if they still expect me to pay to get the window changed I will have to learn how to hard brick the phone.
I love my Note and changed because I liked the bigger screen and having a better camera than my iPhone 3GS. I've dealt with Samsung for an issue with my TV and it was pretty hard to get things resolved. Now I have an issue with one of there phones and it seems to be an issue again. My 3GS had an issue with the sensor called Apple got an appointment at an Apple store got there 15 minutes later I was out with a new phone. The new phone had the power supply burn up. Same scenario call got to the Apple store 15 minutes later out with a new phone. That being said I prefer Android over iOS but for customer service Samsung is way behind Apple.
Thanks for the replies. Will keep yo posted on the reply from Samsung to my latest email.
That's your bad my camera is fine and I've had it since pre-order. No case either.
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I hate to say this but "IF it had a case, this probabaly would've never happend". The HTC one X camera bulges out and so far there isn't a lot of complaints about the camera lense getting scraped. Claiming that it was poorly designed is just a bad excuse.
-Once you go NOTE, you'd say 4 inches a Joke
[Lady]: "How do you carry that huge phone in your pocket?"
[Note User]: "I'm used to having huge stuff in my pants"
I never touch my lens with anything but a micro-cloth (plus it's in a fairly thick case, so sliding it around isn't an issue), and even then I got a scratch on it straight through the middle the first week I had the phone. But it's not noticeable in pictures. You'd REALLY have to screw up the lens to be able to see anything in a picture, the focal point is so far away from the lens...
EDIT: You may be able to just find a replacement lens and fix it yourself. I did that on a prior phone when the lens cracked from being dropped.
The camera is just that lens with a ribbon cable that connects it to the mainboard. Its not too hard to remove. I have seen replacements for other phones available.
Thanks for the replies. All I know my pictures look grainy now and when I look at the lens/window it's dull looking and I can't get it back clear. If I messed this up I would like to know how I did this as I have done nothing different with my Note compared to my 3GS. Will look into trying to fix this myself as paying 75-100 to get this done by the Samsung service center is expensive. I could understand if I did something stupid to mess it up but as far as I know I didn't.
DS1969 said:
I've been using my Note since I got it in March of this year. I didn't purchase a case as I had my iPhone 3GS for close to 3 years and never had an issue dropping it or damaging it.
A few weeks ago I took a picture and it didn't look real good. I opened other pictures I had taken previously and they looked much sharper. I looked into settings and everything looked normal. I looked at the camera window and noticed it was scratched and dirty looking. I tried cleaning it but that didn't do anything.
I contacted Samsung and was told this is physical damage and I need to pay to get this fixed.
I'm not one to try and get everything fixed for free but in this case I think it's a poor design of the camera window as it isn't caved in and sticks out and can get scratched by having the phone rest on it's back. I think this is the normal way to place the phone when I'm not using it.
I would like to know if you guys think this is a poor design or if I'm the one who messed it up ? I know I could of bought a case and this would of never happened but I think if a phone needs a case to keep this from happening then Samsung should supply the case or worn you that you need one. My iPhone 3GS with no case never had an issue with the camera window getting scratched.
Thanks for your time.
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Click to collapse
Hi, perhaps you should look into getting a replacement lens from ebay.
Here's a link:
http://www.ebay.com/itm/OEM-SAMSUNG...795739?pt=PDA_Accessories&hash=item20c9df1c9b
If you think this should be covered under warranty how should I convince Samsung as they tell me it's not.
DS1969 said:
Thanks for the replies. All I know my pictures look grainy now and when I look at the lens/window it's dull looking and I can't get it back clear. If I messed this up I would like to know how I did this as I have done nothing different with my Note compared to my 3GS. Will look into trying to fix this myself as paying 75-100 to get this done by the Samsung service center is expensive. I could understand if I did something stupid to mess it up but as far as I know I didn't.
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Click to collapse
You obviously did if it's not an issue for anyone else...
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Otterbox. Period.
Sent from my SAMSUNG-SGH-I717 using xda premium
Yes ....otterbox ....
Mine has been very effective ....g
I don't really like cases but I went with the otterbox commuter and I love it. You might want to look into a case once you fix the camera.
My outside silver bezel was scratched from dropping and it also has the camera window. Not to hard to replace. Just need to undo screws and something to pry it off. Found part on eBay.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
If you've been relegated to spending money to fix it or getting a warranty replacement, maybe try to polish it first, it has worked for me in the past with similar issues. I don't know if its a polycarbonate lense, but automotive stuff always helped me. Meguiars plastiX is the stuff I've used with reasonable success, at least with plastic parts. Maybe trying something like that will help clear it up, if the scratching isn't too deep anyway.
I am going to try this tonight.. as i also have a very very beat up camera window and mines been in a case from day 1. but its in my pocket with countless other things. i am going to try and hand polish it and if that fails low speed dremel with a polish wheel and some polish creme lololol worst that happens is i screw it up.. i've got a spare note anyways. I'll try and post some before an after pictures.
EDIT:
after looking at the protective shell its just plastic and not even attached to the camera. you can buy the replacement lens cover here for $5 and its 9 screws to change it out
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=140854323974
That's what I did. Hardest part is popping off the piece. I used something called an orange stick (plastic wedge thing). Its very easy though, hope it works out for you.
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ukguy115 said:
That's what I did. Hardest part is popping off the piece. I used something called an orange stick (plastic wedge thing). Its very easy though, hope it works out for you.
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Click to collapse
If u take the phone apart so the back is off 9 screws and a case opener tool. you can bend those tabs straight and the piece falls right out. drop the new one in and bend the tabs down and done.
If you take some paper and roll it up and put it on either side of the camera when you're snapping the back cover on it will make it pop up enough to stick out a bit further than the camera cover but not so far as to stop it from locking all the clips on the cover. When you put it back down after that the camera cover doesn't touch the table.