Related
When I saw this:http://www.gottabemobile.com/2011/06/28/htc-evo-3d-price-already-drops-at-amazon/ it felt like a major blow the the nads! Gonna have to keep an eye on this!
-Apollo- said:
When I saw this:http://www.gottabemobile.com/2011/06/28/htc-evo-3d-price-already-drops-at-amazon/ it felt like a major blow the the nads! Gonna have to keep an eye on this!
Click to expand...
Click to collapse
amazon always does this type of stuff. i think its new sprint customers only though, maybe not though.
Yeah.....just for new customers or adding a line, not for upgrades.
I was a new customer and I preordered it on the 8th, you guys think I will get a 30 dollar credit if I call them? I dont know if they do that on the phones, they have been pretty nice to me so I might give it a try tomorrow.
I added another line at the Shack...just my luck! But my first thought when I hear price drop is it's losing its luster so to speak. I probably over-reacted though.
-Apollo- said:
When I saw this:http://www.gottabemobile.com/2011/06/28/htc-evo-3d-price-already-drops-at-amazon/ it felt like a major blow the the nads! Gonna have to keep an eye on this!
Click to expand...
Click to collapse
Nah... it would be a major blow to the nads if THAT one came S-OFF.
is this only amazon or will it be in store
krazydude4g said:
is this only amazon or will it be in store
Click to expand...
Click to collapse
Nah Amazon always have lowest prices. Retail stores can't compete and won't price match Amazon. I still buy from best buy and price match radioshack or lowest retail I can find the Geek Squad protection plan is second to none no deductible $10 a month and brand new replacement even from water damage. So you may save now but lose out on money later.
superman_legendary said:
Nah Amazon always have lowest prices. Retail stores can't compete and won't price match Amazon. I still buy from best buy and price match radioshack or lowest retail I can find the Geek Squad protection plan is second to none no deductible $10 a month and brand new replacement even from water damage. So you may save now but lose out on money later.
Click to expand...
Click to collapse
I actually looked at the details of their plan, there is no where it says you get a straight replacement, they will send it in for repairs if that is necessary. I didn't see anywhere where it says you get a direct replacement. Although it is likely they will replace it, I really hate how every employee at best buy tells you something different, last time I tried to exhange a phone wher gps would never lock and I was within thirty days, one person tried to tell me that is how it is suppose to be. Tried to make a fool out of me and after I talked to the third person, fourth person actually decided to replace it for me.
The offer is $149, in my area at least. And ya, only for new customers. The wirefly friends and family was selling for the same price and was upgrade friendly, for those still looking.
EDIT: I guess I should've re-searched it up. The current price is up to $179- wirefly(DOT)com/eCommerce/SpecialOffer.aspx?cid=26987_584f5c9aca934f7b941e32743e8f2eff
Original source info: goodandevo(DOT)net/2011/06/htc-evo-3d-priced-at-14999-at-wirefly-friends-and-family-site.html
if you kept the packaging and traded it in at radio shack and it was in excellent condition as was mine, the evo 4 got you 158 dollars off on a 3d. so my final in store cost including them incorrectly charging me 12 bucks tax on the original 199.99 instead of the tax on 41 dollars was 54 bucks and some change. beat that
It will be 6-12 months before price drops in my opinion...
These things aren't doing bad yet. My blog has had 3x more hits on the Evo 3D post I made than any other post since Christmas. My local Sprint store's take was "On release day we didn't have the line like we did when the Evo 4G came out", but when I asked for more details it turns out they sold more Evo3Ds than 4Gs (which ran out) the first day, and have had a steady flow of Evo 3D buyers each day since then as reviews have come out. Sprint underestimated the demand for the 4G, and has made sure they have a ready supply of the 3D.
4D
I paid 104 for mine but they also bought my vibrant back from me
Sent from my EVO 3D using XDA App
I walked into a Sprint store at lunch today. I was just looking at the Photon and mentioned that BB had it for $99 plus trade in money for my Evo. They countered with $125 for my Evo so it would be $75 for the Photon. I said it is still cheaper at BB. So then they said even up trade plus a case for my Evo. So, I walked out of the store with a Photon and a case for no money. I didnt even bring my wallet with me. That was awesome! Just wanted to let everyone know that you still can get the Photon from a corporate store for gratis.
pinch55 said:
I walked into a Sprint store at lunch today. I was just looking at the Photon and mentioned that BB had it for $99 plus trade in money for my Evo. They countered with $125 for my Evo so it would be $75 for the Photon. I said it is still cheaper at BB. So then they said even up trade plus a case for my Evo. So, I walked out of the store with a Photon and a case for no money. I didnt even bring my wallet with me. That was awesome! Just wanted to let everyone know that you still can get the Photon from a corporate store for gratis.
Click to expand...
Click to collapse
Do you like phone?
Sent from my MB855 using XDA Premium App
I tried to get a corporate Sprint store to match the Bestbuy $99 deal. I also said I would buy a HD dock and Car Dock if the matched the Bestbuy price on the Photon.
The sales rep said they couldn't do it. I even brought a printout showing it was available just 3 miles down the road at Bestbuy for $99.
I asked to see a manager. He went and got the assistant manager and I asked him for the same deal as above. He also said he couldn't do it. I expalined that I am a Gold Premier Sprint customer with 5 lines on a business account. I've also been with Sprint over 12 years.
He said that it didn't matter. He couldn't do it.
I was amazed that a corporate Sprint store couldn't match a 3rd party retailer even after I said I would also buy an additional $130 worth of accessories.
I'm very disappointed. I ordered it from Bestbuy and I'm suppose to pick it up in the morning.
People do not understand the difference between buying a phone from a corporate store and a third party store. The difference from buying a phone in an actual corporate store is the customer service that they get. Im a manager at a sprint store, its true that it might cost you more from buying it from us but you will definitely get your moneys worth. The customer service and the experience is pretty much what you are paying for... when you buy something at best buy or radio shack, you are just like buying from a retail store (luckys, walgreens, etc) when you buy something the cashiers just ring you out, just like at best buy, they just ring out the phone and give it to you, heres your phone have fun with it.. if you buy it from an actual store you're like buying it from like a bmw car dealer. You will be helped and get assisted by a consultant, we are the experts on these phones, we get trained hours of hours, we know the phones inside and out. Before you leave we make sure your emails are set up, we teach you how to make a call, send a txt msg, etc... we make sure before you leave you are an expert and you are using your phone to its full potential, we make sure you are getting your moneys worth. I have a customer who bought an evo 4g from radio shack, its been 3 months, she came to me and asked why her phone always dies so quick, 3 hours after she unplugs it, its already dead.. i ask where she got it and she said she got it at radio shack because it was free,i looked at her phone and her bluetooth is on, wifi is on, 4g is on..she didnt even know what the toggle widgets are for...worst part she ddnt even know about the android market...i helped her out and explained to her everything and all the cool features she can get, the end of the day, she was very happy and told me next time she gets a phone she will get it from me, she might pay a lil more but she will know how to use her phone fully so its worth the money
I'm not saying do not buy phones from best buys or radio shack, there are always pros and cons, for people like us here who already knows mostly everything about androids we might want to buy it there because were just searching for a better price...but for majority of people out there who doesnt know anything about these devices, its definetly worth buying it from a corporate store, they will get the customer service and the knowledge they will need to use these new devices. Its worth the extra money. Hope yall fellas understand why it cost more in a corporate, its the experience and the customer service that you are paying for
Sent from my MB855 using XDA Premium App
bienperezii said:
People do not understand the difference between buying a phone from a corporate store and a third party store. The difference from buying a phone in an actual corporate store is the customer service that they get.
Click to expand...
Click to collapse
You obviously do not work in the corporate store in my area. Not sure they even know what customer service is. Lying to customers, now that they know how to do.
bienperezii said:
People do not understand the difference between buying a phone from a corporate store and a third party store. The difference from buying a phone in an actual corporate store is the customer service that they get. Im a manager at a sprint store, its true that it might cost you more from buying it from us but you will definitely get your moneys worth. The customer service and the experience is pretty much what you are paying for... when you buy something at best buy or radio shack, you are just like buying from a retail store (luckys, walgreens, etc) when you buy something the cashiers just ring you out, just like at best buy, they just ring out the phone and give it to you, heres your phone have fun with it.. if you buy it from an actual store you're like buying it from like a bmw car dealer. You will be helped and get assisted by a consultant, we are the experts on these phones, we get trained hours of hours, we know the phones inside and out. Before you leave we make sure your emails are set up, we teach you how to make a call, send a txt msg, etc... we make sure before you leave you are an expert and you are using your phone to its full potential, we make sure you are getting your moneys worth. I have a customer who bought an evo 4g from radio shack, its been 3 months, she came to me and asked why her phone always dies so quick, 3 hours after she unplugs it, its already dead.. i ask where she got it and she said she got it at radio shack because it was free,i looked at her phone and her bluetooth is on, wifi is on, 4g is on..she didnt even know what the toggle widgets are for...worst part she ddnt even know about the android market...i helped her out and explained to her everything and all the cool features she can get, the end of the day, she was very happy and told me next time she gets a phone she will get it from me, she might pay a lil more but she will know how to use her phone fully so its worth the money
I'm not saying do not buy phones from best buys or radio shack, there are always pros and cons, for people like us here who already knows mostly everything about androids we might want to buy it there because were just searching for a better price...but for majority of people out there who doesnt know anything about these devices, its definetly worth buying it from a corporate store, they will get the customer service and the knowledge they will need to use these new devices. Its worth the extra money. Hope yall fellas understand why it cost more in a corporate, its the experience and the customer service that you are paying for
Sent from my MB855 using XDA Premium App
Click to expand...
Click to collapse
You've clearly never been to the Sprint store in Jackson, MS!! They didn't know their ass from a hole in the ground. I had to educate four of the employees on their phone selection. What the differences were in the Photon and the Evo (aside from looks) and had to explain what rooting and unlocked bootloaders were. They seemed disinterested in helping anyone...even though I bought a total of 400$ worth of equipment from them, they acted like they could care less. I also had an appointment and waited about an hour to be serviced, meanwhile they serviced every walk-in that came in after me. My experience with Sprint "service" has been weak at best. I'd fully recommend going third party store....better deals, better treatment (at least at my local BB), and overall the only way I'm ever going to get my equipment anymore.
SO here's a NOOB question for you guys. I have a sprint store with repair center near by that's actually owned by Imobile or something like that. Since this is owned by another company I'm assuming that this is NOT an actual corp store correct? I'm hoping I can get them to price match.
Also yeah... I don't shop anywhere for the customer service, because there is no such thing anymore unless you're buying a BMW or something along those lines, if I want to be informed about what I'm buying, I research it myself. It's all about scoring the best price.
bienperezii said:
You will be helped and get assisted by a consultant, we are the experts on these phones, we get trained hours of hours, we know the phones inside and out.
Click to expand...
Click to collapse
Really, is that why I have to tell the Photon designated "expert" at my local store the features of this phone? The guy is nice as can be and I always go back to buy phones from him, but not because he knows the phones so well. I went in after 3 days of owning my Photon to buy a screen protector and I knew more about the features on the phone than he did. He doesn't even own the phone and the store made him the Photon Specialist.
bienperezii said:
Before you leave we make sure your emails are set up.
Click to expand...
Click to collapse
Wrong again. The store set up email on my Evo 4G on launch day and haven't set up a phone since. I have bought another EVO 4G, Epic 4G, 2 Evo 3Ds and the Photon during that time and was never asked to set up my email.
Nice try though.
HYDE1000 said:
Really, is that why I have to tell the Photon designated "expert" at my local store the features of this phone? The guy is nice as can be and I always go back to buy phones from him, but not because he knows the phones so well. I went in after 3 days of owning my Photon to buy a screen protector and I knew more about the features on the phone than he did. He doesn't even own the phone and the store made him the Photon Specialist.
Wrong again. The store set up email on my Evo 4G on launch day and haven't set up a phone since. I have bought another EVO 4G, Epic 4G, 2 Evo 3Ds and the Photon during that time and was never asked to set up my email.
Nice try though.
Click to expand...
Click to collapse
On his defense, they are supposed to do that. Sadly like in all jobs you have lazy employees. For instance, at Best Buy, we are also supposed to set up everything and demo an app or a feature for you (unlike what he said) and good stores do it very well (like mine) yet stores poorly run probably don't.
Even still all it takes is one bad experience and all stores and employees are casted as idiots.. For the most part, it SHOULD be a walk out working experience IF the employee cares about his work.
Sent from my MB855 using XDA App
I always buy my phones from the same corporate store. I had pro lens with my moment and 3 months after I bought it the manager switched me out for a EVO. The EVO was great, bought the new EVO 3d and 3 weeks out of my 30 days the same store switched me into a photon after a ton of problems with my 3d. First day I had the photon it started rebooting like crazy, the same store gave me another photon. I think if I had all these problems at best buy they would tell me to pack sand. Best buy wouldn't even repair a camera for me that bought the insurance on and was clearly broken.
Bottom line, sprint corporate store did everything they could to make sure I had a properly working phone and im a happy camper.
Sent from my Motorola Photon using Tapatalk
HYDE1000 said:
Really, is that why I have to tell the Photon designated "expert" at my local store the features of this phone? The guy is nice as can be and I always go back to buy phones from him, but not because he knows the phones so well. I went in after 3 days of owning my Photon to buy a screen protector and I knew more about the features on the phone than he did. He doesn't even own the phone and the store made him the Photon Specialist.
Wrong again. The store set up email on my Evo 4G on launch day and haven't set up a phone since. I have bought another EVO 4G, Epic 4G, 2 Evo 3Ds and the Photon during that time and was never asked to set up my email.
Nice try though.
Click to expand...
Click to collapse
Yes its true im not going to deny, some employees are jusy lazy and dont want to do their job right...but like what i said, guys like us here in xda would more likely buy it at a third party because were looking for the best price, we dnt need the customer service because we already know the phone. Sadly We know so much about the phone we make the employees look like idiots when we ask questions like rooting and all those stuff. Employees are only trained to certain extent, enough to answer basic questions for customers. In conclusion, guys like us here would benefit more from buying it in a third party store, but new comers and noobs like parents who is just about to start with a smartphone would benefit more from buying from a corporate because employees there are more educated with their product compare to those guys at best buy or radio shack.
Sent from my MB855 using XDA Premium App
The past few years have definitely been better, for me at least, as far as customer service....until now.
/begin rant
We are Corporate-Corporate members. 9 lines, ALL OF WHICH ARE CURRENTLY UP FOR RENEWAL.
Ordered Photon through my Dedicated Care Rep and received it in the middle of last week. I see over the weekend that Best Buy is offering them at $99. I call my rep back and ask her about a price match. She said she could not do that. BB was also offering the screen protector with the phones. Even paying a restock fee, which I was willing to do at the time since it was my choice, I thought it would be in my best interest to return the one I had. She said I could just return the one I had to a corporate store and buy the one from BB.
I go to corporate store on Tuesday morning of this week.(~12 miles away) They do the return and charge me $35. I call BB to make sure they have one in stock and the sales rep says to check back with her during the day to see when my upgrade resets. She informs me over the phone about 4 hours later that it has reset and I head to BB.(~10 miles)
I get there and she has left for the day. The sales rep I deal with tells me that my upgrade has in fact NOT reset. He gets Sprint on the phone and 20 minutes later the reset is in. He hangs up and starts the sale.
Couple minutes later, he tells me the system won't let him sell me the phone. Again, he calls Sprint. 25 minutes later I'm told that I am outta luck and that BB can not sell phones to corporate corporate members. Noooo. That's not information that would have been useful earlier, WHEN THE OTHER REP WAS LOOKING AT MY ACCOUNT.
I go home PISSED. Email my Dedicated Care rep. She is out of town and I am given a different rep to deal with. I call her Tuesday afternoon. She tells me she doesn't know why BB told me that, they should be able to sell me the phone. She asks me if I want her to send me another. I ask her to credit my account the $35 restock fee for the run around I was getting. She asks to call me back, to get approval. She calls back and says that she can credit the acct. I ask her if I could just go to a Sprint store and re-purchase the phone at the original $199 price I paid and put this whole issue to rest.(to keep me from having to wait until the next week for the phone to arrive) She says that would be fine and apologized for my troubles.
I get to Sprint store Tuesday evening and they tell me they can not sell me a phone but they could order it over the phone for me! I call Dedicated Care from right there in the Sprint store and get a different (my 3rd) Dedicated Care rep. She tells me that I should never have been told to return my original Photon to a store (not even a Corporate store), that I should never have been told that I could purchase a device from anyone other than my rep, unless I let a store order it but why in the hell would I drive to a store to have them order a phone from someone that is in my current phone's contact list?
Again, I am asked if I would like her to mail me another. I tell her to take the nearest phone to her, turn it sideways and....well, I wanted to say that.
I tell her to forget it and just make sure my account is reset, both upgrade and contract obligations, and I will just hold off and weigh my options at this time.
I'm mean...holy cow! 3 Dedicated Care reps, 2 Best Buy sales reps and 2 Sprint reps on the phone at BB. Does information not get pushed down to the folks that are actually moving phones?
I will prbly end back up with the Photon. I really did like the phone but I didn't want to give them a sale at the time and am holding out hope that my personal Ded. Care rep realizes that my business has ZERO contractual obligations with them at this time and will offer me something to make up for it.
/rant. Sorry for length. It was very therapeutic though.
newalker91 said:
Being a corporate sprint store doesn't make them miracle workers, it's actually quite the opposite. Said stores are direct representatives of the corporate offices, which requires them to follow regulations to a T. These employees have little to no flexibility in their ability to bend the rules for customers, and if they were they are a thousand times quicker to get fired than someone at, for example, Best Buy. They are bound to making you do mail-in rebates, pay sticker price and whatever else the corporate offices feel like narcing on at that moment. Quite frankly, if I were lucky enough to work at corporate I would be doing the same thing they are so I dont jeopardize my very well paying job.
Click to expand...
Click to collapse
I work at a corporate store and i must say its nice to see someone that gets it. Believe me if i could change the price of the phone i would. I get paid on phones so why in the hell would i turn away a sale if i had the means to keep it.
Well, the OP said it was a corporate store that gave him the deal. I've read of other people that said corporate stores discounting phones but know you guys say it can't be done or if it is the sales person could loose there job.
Sprint is willing to loose a sale to bestbuy (Sprint has to give Bestbuy the contract renewal bonus) but can't take care of a LONG time customer.
I've pretty much got to be one of there best types of customers.
1) Been with Sprint/Nextel about 12 years.
2) 5 lines all with unlimited data yet I average only about 1.1gb of data a month combined between all 5 unlimited data lines.
3) All 5 of my lines use less than 400 anytime minutes a month and usually less than 1200 total minutes combined a month.
4) I've never returned a phone for any reason (I see some peopel have indicated that they have had multiple bad phones and I wonder how many of them are full of crap) I've never returned anything, thus not costing Sprint.
5) I've never asked for nor received a "credit" of any sort by complaining about service/coverage/droped calls etc...
6) I've had insurance on every personal phone of mine (1 of the 5 phones) that I've had for the last 10 years or so. Yet I've never made a claim, ever!
I don't need customer service. I need a phone at a decent price, I would of thought Sprint could of done that for me. I guess not.
BTW: I did get my Photon today from Bestbuy. What pleasent experiance. I ordered it online last night for instore pickup today. I got my email this morning saying it was ready. I walked into Bestbuy and 10-15 min. later I walked out with my new phone. No mumbo jumbo trying to "set up" my phone for me. I just wanted a new phone and that is what I got.
bienperezii said:
People do not understand the difference between buying a phone from a corporate store and a third party store. The difference from buying a phone in an actual corporate store is the customer service that they get. Im a manager at a sprint store, its true that it might cost you more from buying it from us but you will definitely get your moneys worth. The customer service and the experience is pretty much what you are paying for... when you buy something at best buy or radio shack, you are just like buying from a retail store (luckys, walgreens, etc) when you buy something the cashiers just ring you out, just like at best buy, they just ring out the phone and give it to you, heres your phone have fun with it.. if you buy it from an actual store you're like buying it from like a bmw car dealer. You will be helped and get assisted by a consultant, we are the experts on these phones, we get trained hours of hours, we know the phones inside and out. Before you leave we make sure your emails are set up, we teach you how to make a call, send a txt msg, etc... we make sure before you leave you are an expert and you are using your phone to its full potential, we make sure you are getting your moneys worth. I have a customer who bought an evo 4g from radio shack, its been 3 months, she came to me and asked why her phone always dies so quick, 3 hours after she unplugs it, its already dead.. i ask where she got it and she said she got it at radio shack because it was free,i looked at her phone and her bluetooth is on, wifi is on, 4g is on..she didnt even know what the toggle widgets are for...worst part she ddnt even know about the android market...i helped her out and explained to her everything and all the cool features she can get, the end of the day, she was very happy and told me next time she gets a phone she will get it from me, she might pay a lil more but she will know how to use her phone fully so its worth the money
I'm not saying do not buy phones from best buys or radio shack, there are always pros and cons, for people like us here who already knows mostly everything about androids we might want to buy it there because were just searching for a better price...but for majority of people out there who doesnt know anything about these devices, its definetly worth buying it from a corporate store, they will get the customer service and the knowledge they will need to use these new devices. Its worth the extra money. Hope yall fellas understand why it cost more in a corporate, its the experience and the customer service that you are paying for
Sent from my MB855 using XDA Premium App
Click to expand...
Click to collapse
I manage a Best Buy Mobile store and while I'm not going to say you don't provide great customer service in your store, it's inaccurate to state that Best Buy Mobile doesn't provide quality service as well. We perform all the services you stated, for free, in addition to having better prices and impartial service in a non-commission sales environment. Not all consultants or stores are created equally, and I'm sure there are good/bad Best Buy Mobile's just as there are good/bad carrier stores, but to say that you're the only store that provides quality service and goes above and beyond for customers is wrong.
pfroo40 said:
I manage a Best Buy Mobile store and while I'm not going to say you don't provide great customer service in your store, it's inaccurate to state that Best Buy Mobile doesn't provide quality service as well. We perform all the services you stated, for free, in addition to having better prices and impartial service in a non-commission sales environment. Not all consultants or stores are created equally, and I'm sure there are good/bad Best Buy Mobile's just as there are good/bad carrier stores, but to say that you're the only store that provides quality service and goes above and beyond for customers is wrong.
Click to expand...
Click to collapse
if you're trying to say that Best Buy goes above and beyond for customers then you are dead wrong.
Best Buy is the worst electronics store i've dealt with, even Comp USA is better to deal with than best buy.
DualSportDad said:
if you're trying to say that Best Buy goes above and beyond for customers then you are dead wrong.
Best Buy is the worst electronics store i've dealt with, even Comp USA is better to deal with than best buy.
Click to expand...
Click to collapse
Like I said, not all stores or employees are equal. But I see it every single day. A company does have to keep an eye on it's bottom line in order to stick around, and sometimes the requests of our customers are so far beyond profitable that we couldn't stay in business if we met them, but in my experience the average day to day experience for customers in my store is very positive.
I have been around long enough to see some douchy things but they are definitely not the norm.
pfroo40 said:
Like I said, not all stores or employees are equal. But I see it every single day. A company does have to keep an eye on it's bottom line in order to stick around, and sometimes the requests of our customers are so far beyond profitable that we couldn't stay in business if we met them, but in my experience the average day to day experience for customers in my store is very positive.
I have been around long enough to see some douchy things but they are definitely not the norm.
Click to expand...
Click to collapse
i bought a lot of stuff from best buy at one point all around the same time. it was a wide range of things from computer hardware, camera, Sirius satellite stuff etc. i bought the extended warranty on everything. the items that did end up needing to be repaired were denied. i called corporate, the warranty company everything, i was told to go pack sand.
i should have known what a total POS company best buy was when i bought my camera and when i got home and tried to use it it wouldn't turn on. i took it back and they didn't have the same model, you wouldn't believe how much trouble i had to go through to get a replacement camera. i mean the camera was literally about an hour old.
i never had any request that were unreal, i just wanted my stuff working and i paid for the warranty on all of it, and even the one hour old camera was a pain to get resolved. with sprint i bring a phone back months later and they do their best to make sure that i get a properly working product. i pay for the extra warranty and i have used it once to get a speaker replaced on my evo and no questions were asked the phone was fixed in less than an hour, even with my phone rooted with CM7 on it.
a little extra: my friend just bought a evo at best buy for $1. they talked her into some sort of best buy tracking software (or what ever the hell the program is) that cost her $40, and then a screen protector that is a pile of crap vinyl distorted looking thing and a really, really really cheap silicone case for i think she said another $40. the person at the store didn't help her try to understand her phone at all. the next day she went back to try to get help setting up her e-mail and best buy told her to call sprint for help or go to their store and have them show her how to do it.
DualSportDad said:
i bought a lot of stuff from best buy at one point all around the same time. it was a wide range of things from computer hardware, camera, Sirius satellite stuff etc. i bought the extended warranty on everything. the items that did end up needing to be repaired were denied. i called corporate, the warranty company everything, i was told to go pack sand.
i should have known what a total POS company best buy was when i bought my camera and when i got home and tried to use it it wouldn't turn on. i took it back and they didn't have the same model, you wouldn't believe how much trouble i had to go through to get a replacement camera. i mean the camera was literally about an hour old.
i never had any request that were unreal, i just wanted my stuff working and i paid for the warranty on all of it, and even the one hour old camera was a pain to get resolved. with sprint i bring a phone back months later and they do their best to make sure that i get a properly working product. i pay for the extra warranty and i have used it once to get a speaker replaced on my evo and no questions were asked the phone was fixed in less than an hour, even with my phone rooted with CM7 on it.
a little extra: my friend just bought a evo at best buy for $1. they talked her into some sort of best buy tracking software (or what ever the hell the program is) that cost her $40, and then a screen protector that is a pile of crap vinyl distorted looking thing and a really, really really cheap silicone case for i think she said another $40. the person at the store didn't help her try to understand her phone at all. the next day she went back to try to get help setting up her e-mail and best buy told her to call sprint for help or go to their store and have them show her how to do it.
Click to expand...
Click to collapse
If your warranty claims were denied they were probably caused by something that is explicitly not covered by the warranty. (Accidental damage, water damage). Two versions of most plans are offered, one covers accidental, one doesn't. The camera you purchased sounds like it was the last one in stock. Even big box retailers have a limited quantity of product they keep in the store and have to be replenished. We don't charge $40 for tracking software. The phone locating and remote lock software is included with the optional accidental damage warranty on phones, the other $30 is to allow her to sell back the phone for up to $300. We don't carry $40 silicone cases, silicone cases are $20. The screen protector is fine, Zagg brand, it just looks like crap if you don't install it right, which she probably chose to not have us do because we guarantee the install and she could have it reinstalled if she isn't satisfied.
Email they should have offered to set up and should not have turned her away. I'd suggest having your friend mention it to their manager so they can correct the behavior.
kgbcapthowdy said:
I work at a corporate store and i must say its nice to see someone that gets it. Believe me if i could change the price of the phone i would. I get paid on phones so why in the hell would i turn away a sale if i had the means to keep it.
Click to expand...
Click to collapse
I concur.... I hate seeing people walk because BB or RS offer the exact same phone for a fraction of the price that we do. I wish we had the capabilities of price matching. People have a very bad misconception of the power that we as corporate stores have.
It's actually pretty sad because shortly after, they normally walk in the store stating "BB or RS or Sam's or insert random store here told me to come here to get my contacts transferred over" and like the corporate tool that I am I must oblige even though you didn't bother to buy the phone from me at all. Then as soon as I try to upsell on the opportunities that were stolen from me, I'm told "Oh well RS or BB has that cheaper"...
Anyway...
Seems that just in the last hour or so, BestBuy has put up this page:
http://www.bestbuy.com/site/HTC+-+E...93&st=htc evo 4g lte&cp=1&lp=1&contract_desc=
Looks like I can get to bestbuy, use my bestbuy card, and pre-order after all. It was beginning to seem that Bestbuy was not doing pre-orders.
Good news good news!
----- EDIT:
See this user's post concerning best buy EVO LTE offers.
http://forum.xda-developers.com/showpost.php?p=26267499&postcount=241
I was just about to order from best buy, but I did a web chat with CSR and asked about 50$ gift card. He said that's only in-store. That's fine with me, as I only shop brick and mortar, but thought others may wanna know.
sent from 2yr old Evo on ICS
that regular price seems a bit steep. hopefully i can get the discount
what benefits are there to pre ordering with Best Buy? based from past experience, it assures you a phone at launch, but for the same price wouldn't you just pre order with Sprint and get it a couple days earlier(potentially)? unless you have a gift card or something
I know with the OG Evo and pre ordering thru radio shack, the nice part was radio shack processed the 100$ rebate in-store. I didn't have to mail the rebate in and wait 2mo for it in the mail. But, that may not be relevant anymore, as it appears the rebate is pre-processed with online sales.
That said, waiting for rebate in mail can be good, too. With my diamond, I got a rebate for 400 something dollars. Somehow the rebate center thought it was for 4 devices. Nice surprise in the mail, that's for sure.
sent from 2yr old Evo on ICS
I just got back from pre-ordering mine at my local best buy. I just had to pay $50, sort of a down payment but I got the $50 gift card. On the receipt it says the estimated date to pick up is May 18th but he said it could change.
guitarman584 said:
I just got back from pre-ordering mine at my local best buy. I just had to pay $50, sort of a down payment but I got the $50 gift card. On the receipt it says the estimated date to pick up is May 18th but he said it could change.
Click to expand...
Click to collapse
Hate to say it, but you got ripped off my friend. Or maybe not. For this launch, BB doesn't require the downpayment (at least they didn't for me or anyone else I talked to - might be a regional thing though). All BB preorders get a $50 gift card without the downpayment, which you'll recieve when you purchase the phone. This gift card can then be used towards the cost of the phone - bringing the cost of the phone down to $150 if preordered at BB. Having said that, hopefully you'll still revive the extra $50 gift card when you go in to buy the phone.
Keep things on topic no Flame Wars​
i got back from bestbuy.
NO MONEY was given.
they asked if im upgrading, zip, email, name, and printed out a sheet of paper detailing my reserved phone. they'll email me when its there.
they also give you a printout of available accessories for the phone on release date, otter case, n some other chit.
i guess i'll pay for it when it gets there, they said the gift card is given if you trade in your EVO. i was like, nahh. i was one of 2 people @ 2pm. (edit, sounds like bestbuys arent on the same page)
i dont think many people are excited about this phone or know about it.
either way, cool with me, saves me money until it arrives.
i wanted to walk out with that asus transformer prime/or t300
theyre speculating 18th, friday release too.
Same here. Just walked out of best buy. No money exchanged hands. No gift card. Just a paper reservation. Which has the wrong name in it, I noticed halfway home. A diff line/name/number on my family plan. Need to get this sorted out. They were selling Evo 4gs for 99$. I was surprised to see that. Almost got one for my mom for mothers day. But I'm thinking galaxy nexus for her. That way if Evo never gets flash friendly, I'll just trade her phones lol
sent from 2yr old Evo on ICS
fachadick said:
Hate to say it, but you got ripped off my friend. Or maybe not. For this launch, BB doesn't require the downpayment (at least they didn't for me or anyone else I talked to - might be a regional thing though). All BB preorders get a $50 gift card without the downpayment, which you'll recieve when you purchase the phone. This gift card can then be used towards the cost of the phone - bringing the cost of the phone down to $150 if preordered at BB. Having said that, hopefully you'll still revive the extra $50 gift card when you go in to buy the phone.
Click to expand...
Click to collapse
Well if that's the case, I didn't get screwed over. I just bought myself a gift card. Which I don't really see the point in but at least I didn't have to pay for the whole phone right there.
I also got the "no gift card, no money exchanged" version of the pre-order at BB.
Do I have to get insurance with BB if I want insurance, or can I still get it elsewhere? Any suggestions?
Sent from my PC36100 using XDA
the original evo 4g release at best buy was a joke.
sprint systems were bogged making activation an hourly issue, bestbuy was allowing later numbered people skip.
i hope this time around its a little more smooth.
deleted
mine was down payment. Paid $50 for a giftcard which I could then use to pay down the phone. Wasn't until recently that I read that you also get another $50 giftcard upon activation of the phone. I don't see it as a ripoff though, $50 is pocket change to me.
AngelofChaos said:
mine was down payment. Paid $50 for a giftcard which I could then use to pay down the phone. Wasn't until recently that I read that you also get another $50 giftcard upon activation of the phone. I don't see it as a ripoff though, $50 is pocket change to me.
Click to expand...
Click to collapse
That's not a very flattering statement. But regardless, I would love some of your pocket change if it is so insignificant to you. Most people would have their day made if they found $50 on the street.
Similar experience at BB. Info given at 6 pm, got my paper, no money exchanged. 2nd in line (woman next to me was 1st), Will receive e-mail when it's in. Will cost 50$ to get the phone assuming im trading in my Evo. Through Sprint it would have cost me around 130$ or more depending on how much value the Evo loses over the next few days. No brainer there.
Sent from my Evo
preorded today instore at best buy
no deposit (per the email they looked at in the system)
filled out paperwork just like i would on a normal upgrade
got confirmation (email and physical)
left my phone number and time i expected to pick it up (assuming it stays on 5/18 launch)
I didn't ask about $50 wireless freedom or $50 preorder, but that right there should drive price to $100, then add in $10 Google Wallet and possibly $50+ in trade in.
well done
PsiPhiDan said:
That's not a very flattering statement. But regardless, I would love some of your pocket change if it is so insignificant to you. Most people would have their day made if they found $50 on the street.
Click to expand...
Click to collapse
How's that not flattering? Used to be a time when nice cellular phones weren't owned by everyone. I don't necessarily miss that. People have their priorities so far out of whack, it is absurd. If $50 is a lot of money to someone maybe they shouldn't be dropping $4000+ a year on cellular services and its accompanying toys.
Hell I commented on a post earlier about a guy taking no interest financing for 18 months on a sub $500 tablet. A lot of what is wrong with the current economy in the US. People living beyond their means. Feeling entitled. Always having to get the latest and greatest. Saddens me
I bought 2 for $250 shipped no tax. Considered paying for express shipping, but that would have negated my good deal by $40.
ls3mach said:
How's that not flattering? Used to be a time when nice cellular phones weren't owned by everyone. I don't necessarily miss that. People have their priorities so far out of whack, it is absurd. If $50 is a lot of money to someone maybe they shouldn't be dropping $4000+ a year on cellular services and its accompanying toys.
Hell I commented on a post earlier about a guy taking no interest financing for 18 months on a sub $500 tablet. A lot of what is wrong with the current economy in the US. People living beyond their means. Feeling entitled. Always having to get the latest and greatest. Saddens me
I bought 2 for $250 shipped no tax. Considered paying for express shipping, but that would have negated my good deal by $40.
Click to expand...
Click to collapse
I completely agree with your comments about living our of their means. I also agree that this country is messed up that way. I am a teacher in a high school just outside of Chicago, and while 80% of my students are on free or reduced lunch, 100% of them own a cell phone (and about 80% are smartphones from my estimation). I find this to be both disturbing and indicative of our messed up system.
Anyway, I just didn't feel that flaunting the insignificance of x dollar amount was real classy. Maybe it was to make a larger point, to me it came off as very smug. I don't care how rich you are, saving $50 if the option is present should mean something to you, in my opinion.
Sent from my PC36100 using XDA
I'm an idiot for not preordering
Called sprint to move up my upgrade and I need the evolte to come in at bestbuy before my buy back goes down even more.
Post your launch date rumors here
Sent via XDA Premium
I was going to create this thread but didn't know if there were enough of us.
The fact that Sprint has not set a street date yet is scary to think about.I pre ordered on May 7th and have no idea when I will ever see my purchase.I thought for sure it would be in stores by Friday but it seems I may be way off...
Either the new arrivals have to be inspected just like the 1st batch or there is a major shortage on the S4 Chips or its a combination of both.I feel us who pre ordered in Stores not called Best Buy won't see our phones for 2-3 week minimum.
fpineda101 said:
I'm an idiot for not preordering
Called sprint to move up my upgrade and I need the evolte to come in at bestbuy before my buy back goes down even more.
Post your launch date rumors here
Sent via XDA Premium
Click to expand...
Click to collapse
Bestbuy is still taking preorders and you get a $50 giftcard. I just preordered mine about 30 mins ago...
Sent from my PG86100 using xda premium
I got my 3D on launch day and the 280 buy back goes down to 210 on June 24 which won't cover the frigging tax in CA. Hope it's before then, I have to pay Sprint 115 to upgrade early
Sent via XDA Premium
So what are your thoughts..im at a loss of words here..How do you go from a national launch date of May 18,putting stupid little memos out to your stores about opening early and having launch parties to a one week delay,sent out pre orders and SCREW any local sprint stores you went to and pre ordered your phone from?
I don't understand and wish we could know more about what is going on instead of being left in the dark.Because as it stands they have my money collecting interest and I have no god damn clue when I will see my purchase.(yes i pre ordered but i paid the full amount)
i went to the sprint store to buy a case and they were all excited to see the phone and the ppl their told me national release is next week. take that with a grain of salt
I'm another one following closely. I even paid 115$ to get my upgrade date pushed up so when I buy this phone I will get it for the upgrade price...Anyway I didn't pre order it because I have the Evo3d and was gonna stay with it because I didn't think it was that much of an upgrade...anyhow I just cracked the screen on my 3d from dropping it...so I figured instead of paying 100$ to get a refurbished Evo3d I midas well just get the lte...So thats what I'm going to do...
So I'm waiting for it to hit the stores..whenever that will be...I see Bestbuy is still taking preorders but what I'm worried about is that the phone will hit the stores before I get my preorder...but I just don't know...I'm not sure if I should just wait for the stores to start selling it or preorder it from best buy..
Any thoughts??
That sucks Brian. I do know there is an impending S4 shortage. The US version of galaxy 3 will have s4 too, rumors are iPhone 5 also
I'd be ecstatic if launch was this weekend or next week
Someone posted a number on the bestbuy thread. It gave me the run around to preorder at stores or online. Online says to call the number or go to a store. Gonna try a store after dinner
Sent via XDA Premium
i too am awaiting sprint stores to carry the phone so i can use an upgrade. i was hoping i wouldn't have to wait long
Good venting topic. I could not pre-order from Sprint online because my upgrade elegibility only reset on May 18. I could not pre-order from 3rd parties because I have a SERO plan. Now BestBuy store pre-orders are being filled while the Sprint corporate store where I'm on the Device Waiting List for EVO LTE tells me that maybe they'll have them next week. Should have just pre-ordered at BB and gone through the pain of activating a phone on a SERO line there. I sure hope this merits at least a waived activation fee once the phones are actually available.
I still believe that most of us pre orderers will get the pphone tomorrow ..I did mine at target and they said they will have it tomorrow ..and I'm the only preorder..I'm thinking about my lonely evo all by itself..I wonder where it is right now ..wish I could go save it from her misery
Kisakuku said:
Good venting topic. I could not pre-order from Sprint online because my upgrade elegibility only reset on May 18. I could not pre-order from 3rd parties because I have a SERO plan. Now BestBuy store pre-orders are being filled while the Sprint corporate store where I'm on the Device Waiting List for EVO LTE tells me that maybe they'll have them next week. Should have just pre-ordered at BB and gone through the pain of activating a phone on a SERO line there. I sure hope this merits at least a waived activation fee once the phones are actually available.
Click to expand...
Click to collapse
We are in the same boat my friend..I initially went to Best Buy for my pre order because of the deal they had with the gift cards.After waiting for 30 minutes i remembered i went though this last year with my Evo3D.Im on a really cheap contract(Sero+ Discounts from the OG Evo 4G) I have 2 lines unlimited everything No $10 data premium charge for $95/month..No way Best Buy could keep me on this plan.Last year I had to go to a Sprint Corporate store to Pre Order.
I can only upgrade through a Sprint corporate location because my plan doesn't show up in 3rd party computers...And here we are to this very moment,lost and hoping for some info.I've ruled out this weekend(god its going to be long) and set my eyes to next week...Im not looking for a freebe here or a damn cheeseburger..Just give me a god damn date and be done with it.I think there isn't a date because its going to be a long while(2+ weeks) buts thats just the pessimist in me./Frustration
---------- Post added at 08:38 PM ---------- Previous post was at 08:36 PM ----------
firmbiz94 said:
I still believe that most of us pre orderers will get the pphone tomorrow ..I did mine at target and they said they will have it tomorrow ..and I'm the only preorder..I'm thinking about my lonely evo all by itself..I wonder where it is right now ..wish I could go save it from her misery
Click to expand...
Click to collapse
please PM me if you get it from Target tomorrow...Any bit of info is good..also PM me if you dont get it...If Target freaking gets it before sprint stores something has royally gone crazy.
I feel your pain man. Im going to keep in touch with my corporate store daily... I wish SERO wasnt such a pain in the ads to keep VIA 3rd party...
Sent from my PC36100 using xda premium
BrianBaker said:
I was going to create this thread but didn't know if there were enough of us.
The fact that Sprint has not set a street date yet is scary to think about.I pre ordered on May 7th and have no idea when I will ever see my purchase.I thought for sure it would be in stores by Friday but it seems I may be way off...
Either the new arrivals have to be inspected just like the 1st batch or there is a major shortage on the S4 Chips or its a combination of both.I feel us who pre ordered in Stores not called Best Buy won't see our phones for 2-3 week minimum.
Click to expand...
Click to collapse
I've been saying it for a while. But there are more issues out there. The fact that some of these phones cleared customs a week ago and only getting to customer now is crazy. I think the phones are barely trickling in. In fact I know they are.
There is a reason why only enough phones (for half a dozen preorders) are being shipped to every best buy. No extras are being shipped anywhere.
Sprint has dragged their feet with a new launch date because they just don't have the supply. I think they fulfilled the preorders first, then shipped to Best Buy, then shipped to Wirefly, then shipped to Amazon. Now they are probably trying to build some stock for a national launch. But its trickling.
purock said:
I've been saying it for a while. But there are more issues out there. The fact that some of these phones cleared customs a week ago and only getting to customer now is crazy. I think the phones are barely trickling in. In fact I know they are.
There is a reason why only enough phones (for half a dozen preorders) are being shipped to every best buy. No extras are being shipped anywhere.
Sprint has dragged their feet with a new launch date because they just don't have the supply. I think they fulfilled the preorders first, then shipped to Best Buy, then shipped to Wirefly, then shipped to Amazon. Now they are probably trying to build some stock for a national launch. But its trickling.
Click to expand...
Click to collapse
Thats fine..but trickle that Sh*t to the customers who gave them their $$ in THEIR stores as well..Im sure there weren't many of us...We pre ordered just like the rest of these guys.Why are we the ones to wait..If Best Buy can hand it out in store to their customers we should be treated the same way.
Hello Everyone,
I am buying outright once my local sprint store gets one. My job pays for my simply everything plan but, if I want ownership of the phone, I must buy outright. To have done an upgrade or bought outright through the corporate account, would have been a nightmare with our office. Plus, the phone would have shipped to corporate( in a different state) then would have shipped to me.
Sure hope my local stores can get some soon. Yes I must wait but, it is worth getting free simply everything plan and mobile internet for my laptop that I can use as personal too.
Monnie
BrianBaker said:
Thats fine..but trickle that Sh*t to the customers who gave them their $$ in THEIR stores as well..Im sure there weren't many of us...We pre ordered just like the rest of these guys.Why are we the ones to wait..If Best Buy can hand it out in store to their customers we should be treated the same way.
Click to expand...
Click to collapse
I agree. Seems like Best Buy got preferential treatment. Think about it, they had to get the phones shipped to their distribution centers then shipped to the individual stores and they are handing out the phones the same day online sprint orderers are getting their phones.
None of the logistics of this whole ordeal make any sense. But one would think that Sprint Stores would have higher importance over third party retailers.
I'm beginning to get a little aggravated myself.
I did go to the trouble of preordering but someone at Sprint keyed in the order number wrong for someone else who was canceling and my order got cancelled by mistake. So, I call Sprint and spend about an hour and a half moving up the chain of command only to find out that I'm SOL. The phone is no longer available for preorder nor is it available for regular orders.
I'm thinking "no big deal" since I'll be able to walk into a Sprint store the day after preorders arrive and pick one up but now it's looking like that's not gonna happen. To add insult to injury they've still got my $216 and they're telling me that it will be another 10-15 days before they'll be able to credit it back to my account.
Sheesh!! Come on guys........
purock said:
I agree. Seems like Best Buy got preferential treatment. Think about it, they had to get the phones shipped to their distribution centers then shipped to the individual stores and they are handing out the phones the same day online sprint orderers are getting their phones.
None of the logistics of this whole ordeal make any sense. But one would think that Sprint Stores would have higher importance over third party retailers.
Click to expand...
Click to collapse
While box sales are important for corp owned stores, they make up a very small % of overall box sales within the company. They are mainly for customer service.
Kisakuku said:
Good venting topic. I could not pre-order from Sprint online because my upgrade elegibility only reset on May 18. I could not pre-order from 3rd parties because I have a SERO plan. Now BestBuy store pre-orders are being filled while the Sprint corporate store where I'm on the Device Waiting List for EVO LTE tells me that maybe they'll have them next week. Should have just pre-ordered at BB and gone through the pain of activating a phone on a SERO line there. I sure hope this merits at least a waived activation fee once the phones are actually available.
Click to expand...
Click to collapse
Actually now it's no go for we SERO-P customer to upgrade at BB. I pre-ordered the phone from BB online on the first day, and today they shoot a call telling me that the order could not be processed since I'm on SERO-P. I then called Sprint employee account service and got confirmed that we SERO user can no longer get new phones while keep the plan from 3rd party retailer. Now I'm stuck at nowhere to get the phone except waiting for the official launch date to be announced. Hope this would make you feel better
I love Best Buy. Always have, always will.
I brought my phone there less than 24 hours ago, because my touch screen was acting up (I stupidly brought it with me in my waders while duck hunting and it got wet...). I got the email from the Geek Squad that it had been checked in about an hour after I dropped it off. Then about 6 hours later I got the email that my new/refurbished phone had shipped. I thought, "sweet, maybe I'll have it by Friday."
I didn't pay any attention to it until a couple of minutes ago when I checked the shipping email and it had a tracking # so I opened it and it said it was out for delivery in my area.
And about half way through the last paragraph, I got a call from the store saying it was available.
I dropped my phone off at 12:00pm yesterday and here less than 24 hours I have my new (to me) phone.
Doesn't get much better.
I had the evo 3d. I ended up smashing the screen. Took it to them to get a replacement. The kid said my phone is on backorder and i told him i wouldnt mind an upgrade to the lte. He said "sure". I was like "bull****".. a couple minutes later he came over and gave me my replacement papers and pointed out the phone ill be getting is the evo lte, free. I will never buy my phone anywhere else. As long as you dont lose or get your phone stolen theyll always replace it. Even if you brick it, they cover software damage.
Tbh tho i miss my 3d
At least i had wimax and loved taking 3d pictures and videos and watchin 3d movies
best buy and sams (mobile department) i think they have one of the best and competitive insurance and replacement policies...
HTC EVO LTE
Just got back from getting my phone and I get a bonus it still has HBOOT 1.12 and 1.13. So a rooting I shall go.
best buy seems to be a great deal but radio shack has better prices from time to time but i guys the warranty is better interesting
I had a horrible experience with bestbuy. I fell in a pool with my phone....and had the geek squad protection. They said they'd replace it if it was damaged...or even in pieces. So I took it in...they sent it off...only to be told.it was going to be repaired instead of replaced. I fought for 3 weeks...I hadn't.had.my.EVO LTE for 3 days....and I damaged it...they took that long. So after fighting and. Itching they finally gave in and replaced it...with with a referb. Sucks. But..I'm not too found of bestbuy. On top of it the guy that sold.me the geeksquad protedtion denied he said it would.be replaced. So if you live in Dallas...don't go to the best buy off of 75 and park ln. That dude is a tampon
Sent from my EVO using xda app-developers app
pushofthetides said:
So if you live in Dallas...don't go to the best buy off of 75 and park ln. That dude is a tampon
Click to expand...
Click to collapse
Funny, that one is not far from me.
Duly noted, my friend.
FattySparks said:
I love Best Buy. Always have, always will.
I brought my phone there less than 24 hours ago, because my touch screen was acting up (I stupidly brought it with me in my waders while duck hunting and it got wet...). I got the email from the Geek Squad that it had been checked in about an hour after I dropped it off. Then about 6 hours later I got the email that my new/refurbished phone had shipped. I thought, "sweet, maybe I'll have it by Friday."
I didn't pay any attention to it until a couple of minutes ago when I checked the shipping email and it had a tracking # so I opened it and it said it was out for delivery in my area.
And about half way through the last paragraph, I got a call from the store saying it was available.
I dropped my phone off at 12:00pm yesterday and here less than 24 hours I have my new (to me) phone.
Doesn't get much better.
Click to expand...
Click to collapse
BestBuy effin rocks never had any problems with warranty issues with them
I'm banned from my local store. friend of mine thought itd be cool to show them the things id have done to his phone. gotta love people and their gloats from time to time. maybe not banned but they really hate me there, lol I get asked to leave from time to time. then again I love trolling the geeksquad techs.
My OG EVO broke and I asked Sprints TEP if I could get a different phone and they said Yes but a like model and they sent me a EVO 3D. Spec wize not a like model just the name? Then right after I got my brand new in box 3D I flipped it and sold it on eBay for $180 and bought the LTEvo for my upgrade.
Sent from my EVO using xda premium
Considering Geek Squad at the stores is just a bunch of barely certified "technicians" earning near-minimum wage, they're not great. The only reason some of you had good results is because the warehouse just happened to have a refurb already on hand, or because the employee gave you a free upgrade when they shouldn't have. It's a rare occurrence, and shouldn't be taken as the standard.
In general Best Buy's Geek Squad is terrible, simply because Best Buy's corporate doesn't care. It still rakes in profits for them, so why bother improving the quality? For most problems, such as with a PC you bring in, Geek Squad is only allowed to run a software diagnostics disc which they have issued from corporate. The disc has about a hundred different "common" fixes that it automatically runs with no input from the employee. If it gets fixed, great, you just paid an obscene amount of money for a guy to mess around on Facebook while an automated program did what you could have done at home. If it doesn't get fixed, they tell you it needs to be sent in for repair, and they ship it off to a repair center, which can often take weeks.
Let me put it this way: any person with sufficient skill to truly diagnose any major problem with a computer would not be working for Geek Squad for the insultingly low paygrade Best Buy offers. You get what you pay for, as far as employee quality is concerned. So if Best Buy doesn't hire real technicians, why take your computer/smartphone/etc to them under such an assumption?
Vincent Law said:
Considering Geek Squad at the stores is just a bunch of barely certified "technicians" earning near-minimum wage, they're not great. The only reason some of you had good results is because the warehouse just happened to have a refurb already on hand, or because the employee gave you a free upgrade when they shouldn't have. It's a rare occurrence, and shouldn't be taken as the standard.
In general Best Buy's Geek Squad is terrible, simply because Best Buy's corporate doesn't care. It still rakes in profits for them, so why bother improving the quality? For most problems, such as with a PC you bring in, Geek Squad is only allowed to run a software diagnostics disc which they have issued from corporate. The disc has about a hundred different "common" fixes that it automatically runs with no input from the employee. If it gets fixed, great, you just paid an obscene amount of money for a guy to mess around on Facebook while an automated program did what you could have done at home. If it doesn't get fixed, they tell you it needs to be sent in for repair, and they ship it off to a repair center, which can often take weeks.
Let me put it this way: any person with sufficient skill to truly diagnose any major problem with a computer would not be working for Geek Squad for the insultingly low paygrade Best Buy offers. You get what you pay for, as far as employee quality is concerned. So if Best Buy doesn't hire real technicians, why take your computer/smartphone/etc to them under such an assumption?
Click to expand...
Click to collapse
As far as technicians go, ok you're probably right. But I would never bring my electronics to the geek squad if I didn't have their warranty.
As far as warranties/insurances go (especially for phones) they are, IMO, the best.
I never had any issues sending computers to them either. They always came back fixed or they replaced it. While it usually took some time to get the computer back, the $150 or so dollars that I spent upfront often paid for itself in regards to how much money I would have spent on either a new computer or trying to fix the old one.
Some of their warranties are good values, ie cell phone and some cpu plans. Others I would never touch. If you brought an electronic device to them to be fixed without having their protection, then be prepared to overpay. However, if you are protected, they are much better than having to ship it to the manufacturer or paying someone else to fix it.
Vincent Law said:
Considering Geek Squad at the stores is just a bunch of barely certified "technicians" earning near-minimum wage, they're not great. The only reason some of you had good results is because the warehouse just happened to have a refurb already on hand, or because the employee gave you a free upgrade when they shouldn't have. It's a rare occurrence, and shouldn't be taken as the standard.
In general Best Buy's Geek Squad is terrible, simply because Best Buy's corporate doesn't care. It still rakes in profits for them, so why bother improving the quality? For most problems, such as with a PC you bring in, Geek Squad is only allowed to run a software diagnostics disc which they have issued from corporate. The disc has about a hundred different "common" fixes that it automatically runs with no input from the employee. If it gets fixed, great, you just paid an obscene amount of money for a guy to mess around on Facebook while an automated program did what you could have done at home. If it doesn't get fixed, they tell you it needs to be sent in for repair, and they ship it off to a repair center, which can often take weeks.
Let me put it this way: any person with sufficient skill to truly diagnose any major problem with a computer would not be working for Geek Squad for the insultingly low paygrade Best Buy offers. You get what you pay for, as far as employee quality is concerned. So if Best Buy doesn't hire real technicians, why take your computer/smartphone/etc to them under such an assumption?
Click to expand...
Click to collapse
Ive taken in multiple phones multiple times to be replaced because of damage and have always got a free replacement within days. They have the best phone insurance for the price hands down.
Yeah the sales guy at the phones was an older white guy....had a females name. Or sounded like a girl's name
Sent from my EVO using xda app-developers app
After Best Buys mobile dept got me good on trying to upgrade a line.. Long story of laziness and rudeness, I have vowed to never spend another penny with that company.
Sent from my EVO sometimes-LTE
Evo shift - free - replaced multiple times - free
Evo 3d - free - replaced multiple times - free
Evo lte - free - yet to be replaced
I will keep my business with best buy
I'm pretty happy with Best Buy's Black Tie protection. I've got it on my DSLR.
youdug said:
Ive taken in multiple phones multiple times to be replaced because of damage and have always got a free replacement within days. They have the best phone insurance for the price hands down.
Click to expand...
Click to collapse
What's the cost of their protection plan and deductible?
Sent from my EVO using xda premium
Quis89 said:
What's the cost of their protection plan and deductible?
Sent from my EVO using xda premium
Click to expand...
Click to collapse
You can pay upfront $170 for 2 years or $10/month and there is no deductible. The only thing they don't cover is loss or theft.
FattySparks said:
You can pay upfront 130 for 2 years or $10/month and no deductible. The only thing they don't cover is loss or theft.
Click to expand...
Click to collapse
The upfront on a android device is $169.99. Which saves ya about $70 vs the $9.99 a month version.
And no deductibles whatsoever, plus 1 replacement battery and charger shipped to your house free of charge.