A lot of people, after running Revolutionary, have been getting the "Error 16, Switch ____ " automated message when calling any number but Sprint Customer Support. This is a 100% definite fix for the problem. The good news is that it's an easy fix. The bad news is that the fix has to be done on Sprint's side:
--------------
A) Listen to the Error message, and at the end of the message you should be transferred to a special department that specifically deals with and fixes this error message. They'll work their magic in less than 5 minutes and then your phone should go through Hands Free Activation and work correctly.
--------------
B) If at the end of the Error message you don't get transferred, call the normal 888 Sprint Customer Support number from a different phone Option 1 (for English) -> Option 4 -> Option 4. Tell Tech Support to do a "CHLS Refresh". After they do that, do a Restart on your phone. Hitting "Turn Off" from the power menu will just put it to sleep. After your phone restarts, it should go through Hands Free Activation correctly and update the Profile and PRL.
--------------
C) If your phone doesn't go into Hands Free Activation, download "MSL Reader" from the Market to get your MSL code, or just ask the tech on the phone for it. Then, open up the dialer on your 3D and punch in ##786#. Hit Menu -> Reset. Type in your MSL. Your phone will reboot and go through activation. After that you should be good. Try and make a test call.
Hopefully that helps! If a mod could sticky this, that'd be great.
[CLICHE]Please hit Thanks if I fixed your problem![/CLICHE]
---------------------------------------------------------
A tech support person named Dawn and I found the fix last night when we couldn't get the number for the "special department". If you're curious as to why some people don't get transferred after the error message, it's because they're on an Employee referral plan, which are treated as employee accounts (Everything Plus plans). Those accounts go to call centers in Texas and Virginia only, while the "Error 16 department" is in Maryland.
Much appreciated for taking your time to write this buddy!
Like my help? Thank me
Called Sprint. The tech was very nice, but didn't really what error 16 was. Went through pulling out the battery and updating the profile, but neither method worked. It wasn't until I told him about the CHLS refresh that I read on the internet. He knew exactly what it was and went ahead and did it for my phone. Volia! the phone was able to dial out again! Thank you for all your help!
By the time I called today (about 5 PM) the rep I spoke to laughed as she guessed why I was calling today before even asking for any account info. She did the refresh immediately, So it appears that word is spreading of at least how to fix the "issue"...
Thanks for the tip ! having the sam issues here. already got my MSL code, but my problem is when I dial ##768# nothing happens just like a refresh of my dialer history .. also tried ##778# and and that brings up the Reverse Logistech support and i press Menu and reset on that and it says restore factory default so I went ahead and tried that and it rebooted and reset and the hands free setup activation did come on for that and so did the auto profile and prl update as soon a I booted back in but still a no go... im using the new Synergy evo 3d rom
any idea why ##768# seems to be inactive for me? thanks
Fixed it, you must have your phone off and the battery out for the fix to work. It didn't work for me the first time as I had to call from my phone, then pulled the battery.
Happily rooted now with tether.
Because I'm a moron. It's ##786#
Product F(RED) said:
A lot of people, after running Revolutionary, have been getting the "Error 16, Switch ____ " automated message when calling any number but Sprint Customer Support. This is a 100% definite fix for the problem. The good news is that it's an easy fix. The bad news is that the fix has to be done on Sprint's side:
--------------
A) Listen to the Error message, and at the end of the message you should be transferred to a special department that specifically deals with and fixes this error message. They'll work their magic in less than 5 minutes and then your phone should go through Hands Free Activation and work correctly.
--------------
B) If at the end of the Error message you don't get transferred, call the normal 888 Sprint Customer Support number from a different phone Option 1 (for English) -> Option 4 -> Option 4. Tell Tech Support to do a "CHLS Refresh". After they do that, do a Restart on your phone. Hitting "Turn Off" from the power menu will just put it to sleep. After your phone restarts, it should go through Hands Free Activation correctly and update the Profile and PRL.
--------------
C) If your phone doesn't go into Hands Free Activation, download "MSL Reader" from the Market to get your MSL code, or just ask the tech on the phone for it. Then, open up the dialer on your 3D and punch in ##786#. Hit Menu -> Reset. Type in your MSL. Your phone will reboot and go through activation. After that you should be good. Try and make a test call.
Hopefully that helps! If a mod could sticky this, that'd be great.
[CLICHE]Please hit Thanks if I fixed your problem![/CLICHE]
---------------------------------------------------------
A tech support person named Dawn and I found the fix last night when we couldn't get the number for the "special department". If you're curious as to why some people don't get transferred after the error message, it's because they're on an Employee referral plan, which are treated as employee accounts (Everything Plus plans). Those accounts go to call centers in Texas and Virginia only, while the "Error 16 department" is in Maryland.
Click to expand...
Click to collapse
They didn't do a CHLS refresh. . .didn't know what it was, but she did do a refresh. . and I THINK it worked. I did a test call. . .and then I made a call. but someone called me right after, and i believe that it rang once. . .and then all of a sudden I had a voice mail from them. . .MAYBE I accidentally sent the call to voice mail. . .I shall find out with more testing. . but for right now. .. I thank you!!!
Is there any way that this error can be resolved withOUT calling up Sprint, like via MSL hacking, and forcing it to HFA?
Is this possibly Sprint's way of detecting root? I had to call to fix this error too and the rep mentioned this is a new security feature on the network. Just can't find any info on this new security.
It took three calls to Sprint to get this done on my phone. It seems there is a small window of opportunity in which the phone must be turned off when the change is directed to the phone.
After the third attempt, all is good in the hood.
Thanks for the info, I have a good suspicion that without specifically asking for THAT refresh this might have been a much more drawn out process.
Id like to add that I had the same problem after rooting. No calls or texts were failing error 97 class 3. I called sprint and preformed the above steps and got me fixed in a few mins. About a week later (and several roms) my texts started failing again with errors 97 class 3 and error 64 class 2. I called sprint again and they got me all fixed up,(for now anyways.) Has anyone else experienced problems after their first call/fix to sprint.
str8upx said:
Id like to add that I had the same problem after rooting. No calls or texts were failing error 97 class 3. I called sprint and preformed the above steps and got me fixed in a few mins. About a week later (and several roms) my texts started failing again with errors 97 class 3 and error 64 class 2. I called sprint again and they got me all fixed up,(for now anyways.) Has anyone else experienced problems after their first call/fix to sprint.
Click to expand...
Click to collapse
Never heard of those errors dude.
The refresh is actually a CHLR refresh, you also want to ask them to refresh OMA-DM which will push the reprogramming through the network for your device.
Edit: Also if you want to try to fix it without calling TSS or ATS then try a profile update. If that doesn't work then do the ##RTN#. For it to work you will need your MSL. Once you enter there ##RTN# press the menu key and hit reset, I believe it is. RTN works because it is a reset that actually wipes the programming out of the phone as well as resetting the device. It does completely wipe the phone. Consider yourselves warned.
Sent from my PG86100 using XDA Premium App
str8upx said:
Id like to add that I had the same problem after rooting. No calls or texts were failing error 97 class 3. I called sprint and preformed the above steps and got me fixed in a few mins. About a week later (and several roms) my texts started failing again with errors 97 class 3 and error 64 class 2. I called sprint again and they got me all fixed up,(for now anyways.) Has anyone else experienced problems after their first call/fix to sprint.
Click to expand...
Click to collapse
I got this error out of nowhere today. I rooted a while back and had no issues. Today I tried to send a text and got the error 97 class 3. Then I tried a call and got the error 16. I didn't change anything on my phone today prior to getting the error.
I'll try the steps in the first post here and see if it works. I hope this isn't an error that will periodically recur after fixing it!
rtmeikle said:
I got this error out of nowhere today. I rooted a while back and had no issues. Today I tried to send a text and got the error 97 class 3. Then I tried a call and got the error 16. I didn't change anything on my phone today prior to getting the error.
I'll try the steps in the first post here and see if it works. I hope this isn't an error that will periodically recur after fixing it!
Click to expand...
Click to collapse
Yep, it worked! Thanks for this thread.
Has anyone else experienced what I did, where this error just pops up out of no where?
Thanks!
It just happened to me today after flashing CeanROM 2.5, however the phone worked for over a day after the flash then I got the error out of no where today. Strange, but a call to Sprint fixed it.
Maybe they detect a phone provisioning and triggers this "error 16"
product f(red) said:
a lot of people, after running revolutionary, have been getting the "error 16, switch ____ " automated message when calling any number but sprint customer support. This is a 100% definite fix for the problem. The good news is that it's an easy fix. The bad news is that the fix has to be done on sprint's side:
--------------
a) listen to the error message, and at the end of the message you should be transferred to a special department that specifically deals with and fixes this error message. They'll work their magic in less than 5 minutes and then your phone should go through hands free activation and work correctly.
--------------
b) if at the end of the error message you don't get transferred, call the normal 888 sprint customer support number from a different phone option 1 (for english) -> option 4 -> option 4. Tell tech support to do a "chls refresh". After they do that, do a restart on your phone. Hitting "turn off" from the power menu will just put it to sleep. After your phone restarts, it should go through hands free activation correctly and update the profile and prl.
--------------
c) if your phone doesn't go into hands free activation, download "msl reader" from the market to get your msl code, or just ask the tech on the phone for it. Then, open up the dialer on your 3d and punch in ##786#. Hit menu -> reset. Type in your msl. Your phone will reboot and go through activation. After that you should be good. Try and make a test call.
Hopefully that helps! If a mod could sticky this, that'd be great.
[cliche]please hit thanks if i fixed your problem![/cliche]
---------------------------------------------------------
a tech support person named dawn and i found the fix last night when we couldn't get the number for the "special department". If you're curious as to why some people don't get transferred after the error message, it's because they're on an employee referral plan, which are treated as employee accounts (everything plus plans). Those accounts go to call centers in texas and virginia only, while the "error 16 department" is in maryland.
Click to expand...
Click to collapse
when i called cs, they asked me for my number. My number is under boost not sprint. Please help me to get this done.
resueman said:
when i called cs, they asked me for my number. My number is under boost not sprint. Please help me to get this done.
Click to expand...
Click to collapse
Then you'd have to call Boost. I can't help you out if you're not on Sprint. Sorry. It's not that I don't want to, it's that I don't know how Boost operates.
hello i install to roms today and both say sms error... Radio interface resource shortage. when i click on details it say cause code: 64 error class: 2. so far i have i have the latest viperROM on can some help? i cant send sms nor mms
xionmedia said:
hello i install to roms today and both say sms error... Radio interface resource shortage. when i click on details it say cause code: 64 error class: 2. so far i have i have the latest viperROM on can some help? i cant send sms nor mms
Click to expand...
Click to collapse
You must have just rooted/S-OFF. Call Sprint and have them refresh you on the network, providing them the error code if they need it. Quick fix
thanks got it fix so far. The lady from sprint said that i can also go to the sprint zone app and click on help to do a connect test too. also if it come with and error to click on update profile.
xionmedia said:
thanks got it fix so far. The lady from sprint said that i can also go to the sprint zone app and click on help to do a connect test too. also if it come with and error to click on update profile.
Click to expand...
Click to collapse
i had the same issue and using the sprint zone app did not help. i had the issue for a few days and the sprint zone app would tell me data worked but voice did not (which i already knew as sms and voice didnt work).
i updated profile and prl multiple times over a 3 day period but to no avail. also tried to activate the phone again twice by doing ##msl# and entering in the information there but also didnt fix the issue.
the issue was only resolved by calling sprint and reporting it. after talking to the lady on the phone, the errors were cleared.
these issues all started right after running the revolutionary nand unlock method.
I know I'm a noob but I've gone through 4 calls to sprint for the same problem... What is the key words to say to those people to get this fixed? Because I'm having the same problem on my 3d running synergy rom. And viper ROM... Everything else works besides talk and sms.... Also started after the revolutionary update..
Sent from my Rooted Finally!!! PG86100 using Tapatalk
Midnight_H3 said:
I know I'm a noob but I've gone through 4 calls to sprint for the same problem... What is the key words to say to those people to get this fixed? Because I'm having the same problem on my 3d running synergy rom. And viper ROM... Everything else works besides talk and sms.... Also started after the revolutionary update..
Sent from my Rooted Finally!!! PG86100 using Tapatalk
Click to expand...
Click to collapse
When you make a phone call, what happens? For me, I received an Error 16 and then I would hang up. I was told to stay on the line after receiving the error and it would route me to the correct department. I told the online sprint chat person, error 16 and they told me there was fraud on my account. I called *2 and the lady said there was no fraud, there was just a provisioning issue and to stay on the line when I received the error after making a phone call.
i know it can be frustrating having to call them so many times. its unfortunate they're not better able to troubleshot their own system/errors. hopefully my experience helps!
Thanks for the info. I kept getting error 16 too except it would just say " call you service provider for more info". Then hang up on me..... After the fifth call to sprint they finally fixed it.. the key was telling them that when I tryd calling my cell it said that the number was not in service.
Sent from my PG86100 using Tapatalk
xionmedia said:
hello i install to roms today and both say sms error... Radio interface resource shortage. when i click on details it say cause code: 64 error class: 2. so far i have i have the latest viperROM on can some help? i cant send sms nor mms
Click to expand...
Click to collapse
This is interesting...i rooted about a week ago and got the ERROR 16 and stayed on the line for the fix. Today, i got this same message 64 ERROR CLASS 2 two different times when sending a text message within 2 min. of each other. Problem seemed to have disappeared after that.
I had the error 64 for SMS when I had error 16 for phone calls.
There are a couple threads with a walkthrough of fixing error 16. Basically, make a phone call, you get a machine saying error 16, stay on the line and it will connect you to a person, they will fix it. You may need another phone so they can call you on it while they have you restart your evo 3d.
It will fix both errors.
@nightfire - i hear what your saying yet i had the error 16 resolved when i rooted approx a week ago, today i received the error 64 the OP stated, all seems fine now just very peculiar fwiw my family member in same house said she was having problems sending texts - could've been a network problem in the area who knows....anyone else w/ the error 64 today?
I just ran into the same issue with my 3 hour old 3vo, had a chat with sprint online and all was fixed in a matter of 5 min.
joeykrim said:
i had the same issue and using the sprint zone app did not help. i had the issue for a few days and the sprint zone app would tell me data worked but voice did not (which i already knew as sms and voice didnt work).
i updated profile and prl multiple times over a 3 day period but to no avail. also tried to activate the phone again twice by doing ##msl# and entering in the information there but also didnt fix the issue.
the issue was only resolved by calling sprint and reporting it. after talking to the lady on the phone, the errors were cleared.
these issues all started right after running the revolutionary nand unlock method.
Click to expand...
Click to collapse
That what I did to root my phone and remove my s off. I using the revolutionary method. That when the errors started to pop up.
But a question? When you updated the profile and prl. did you remove the battery for ten seconds? That what the sprint represent told me to do, after she update every thing.
Sent from my PG86100 using XDA App
xionmedia said:
That what I did to root my phone and remove my s off. I using the revolutionary method. That when the errors started to pop up.
But a question? When you updated the profile and prl. did you remove the battery for ten seconds? That what the sprint represent told me to do, after she update every thing.
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
The problems on there end not yours.. you have to make it clear to the sprint reps that you can't get incoming calls either and then they do whatever and bam it works and all the errors go away.... Even if you can receive incoming calls tell them you can't and I think they reset the account.... You can update prls all day and it won't fix the problem
Sent from my 3VO
Okay so i am having this issue as well but mine is diff than everyone else i think...
here is why my phone works perfectly fine as long as i am on sprints network
the second i roam off it i loose all ability to make phone calls and send texts but i can surf thru 3g... now thats the confusing part becuase mine is doing the same thing ya'lls is but only during a roaming call and or text and it will actually hang up my call when i switch to the roaming tower and i try to call back and i get your phone cannot be athenticated verizon wireless....
Had the same problem the other day, but didn't get web either???
Sent from my PG86100
I know it's been a pretty common issue for rooted EVO 3D users to get an error 16 while roaming, which requires them to call Sprint and go through some rigmarole to get the phone working again.
I seem to be having a different (although similar) issue. I have no issues making calls, or with data while I'm on the Sprint network. But now that I'm roaming off of a nearby Verizon tower out here in the middle of no-where, I'm having issues. I try to place a call, and immediately the phone sounds a disconnection beep and that's it. I also do not have data.
About 45 days ago up here I received a message about not being authenticated (the error 16), but I was told that they couldn't fix this without me bringing my phone into the store. I just reset the phone and did hands free activation again, and avoided the store. I haven't noticed any issues after that, and I do go in and out of roaming areas sometimes while in the city.
I just tried to do a chat with Sprint. I specifically said I had an error 16 and needed an HRL refresh (I lied). The rep had me power off my phone while she attempted to send it a signal. After this she had me dial *2 and my phone process crashed while I tried this. I also still couldn't call out. She tried having me power off again. Same problem. Next she told me to power off my phone and keep it off for 30 mins. If it wasn't fixed by then, she gave me a support number to call.
Anyway, not sure if the support number will help. Figured I'd just see if anyone has had a similar issue or experience. I found another thread mention resetting through ##786# and using your MSL to get into it. My EPST process seems to crash when I try this. ##DATA# doesn't crash though...hm.
I'm running the Synergy 3Dvo Rom (Nightly 344 I think?). Stock kernel.
I'm S-Off
I was on the 8/20 CM10 build when I randomly stopped being able to send/receive texts. They don't go through. I nandroided back to a sense rom, and according to Sprint Zone there was a problem with the data radio, but I could make calls fine and had a strong 3g connection.
So far I've done (in this order)
Wipe on cm10
Update cm10
update radio
nandroid
wipe a few more times
update radio
wipe some more
call sprint
Did
PRL update
Profile Update
Service Update
Got an escalated engineer ticket
RUU'ed
Updated profile/prl
Tried reactivation
Tried messing with the ##3282# menu
Still nothing.
If I send it'll just hang on the sending then I'll get a pop up saying it couldn't be sent... Any more ideas?
I had a similar issue, it stemmed from Google voice. Ended up being a problem with provisioning and I had to escalate twice to get to someone who could "refresh" my line (her words) and that fixed it. Do you have your number ported to Google Voice?
Sent from my EVO using Tapatalk 2
HTCotta said:
I had a similar issue, it stemmed from Google voice. Ended up being a problem with provisioning and I had to escalate twice to get to someone who could "refresh" my line (her words) and that fixed it. Do you have your number ported to Google Voice?
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Yes, but I don't have the gvoice app on my phone.
When you dial *2 does the voice test in sprint zone fail? If it does you might have the same problem and the only way to fix it is to have them do this "refresh". I tried everything else, completely returned my phone to stock but it didn't matter because it was "corruption in provisioning" I believe the rep said.
Sent from my EVO using Tapatalk 2
HTCotta said:
When you dial *2 does the voice test in sprint zone fail? If it does you might have the same problem and the only way to fix it is to have them do this "refresh". I tried everything else, completely returned my phone to stock but it didn't matter because it was "corruption in provisioning" I believe the rep said.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
That's exactly what I noticed when I first flashed back to a sense rom. I'ma call them tomorrow and ask them to do that thanks!
I recently had a problem where my htc Evo 4G LTE on the Sprint network. I'm posting this here because the Service Rep told me they were seeing a lot of issues like this lately, and I couldn't find anywhere else where this problem had been solved online.
Symptoms:
Phone would not send or receive text messages
Phone would not receive MMS messages
Phone would not generate any error on sending MMS messages, but message would never be received
Calls and data would function as normal
If number is Google Voice integrated, Voice would not receive text messages either.
Solution:
Find an old phone
Write down the MEID of both phones
Find a third phone to use to call Sprint (since you'll be activating/deactivating the other phones throughout the call), and know your account PIN/be able to verify your account
Call Sprint Customer Support (888-211-4727), and punch the appropriate numbers until you are talking to someone
Have them switch your number to the old phone's MEID. Make sure the old phone is activated.
Have them switch your number back to the new phone's MEID. Make sure the new phone is activated.
Texting should be working on your new phone again.
Notes: The old phone may not be necessary. It may be enough for the Sprint Service Rep to deactivate your phone and then reactivate it. But I figured I would write out the EXACT method that solved the problem for me, since I am positive that this method has worked at least once. I have neither the means nor the desire to recreate the problem, so I will have to leave testing of other methods to the next person that experiences this problem.
More information (including a more detailed retelling of how my phone was fixed) can be found in This Thread. (Yes, parts of this post are copy/pasted from the linked thread. Sue me.)
Anyway, I hope this saves someone some trouble (and if it does, feel free to hit the thanks button).