I recently had a problem where my htc Evo 4G LTE on the Sprint network. I'm posting this here because the Service Rep told me they were seeing a lot of issues like this lately, and I couldn't find anywhere else where this problem had been solved online.
Symptoms:
Phone would not send or receive text messages
Phone would not receive MMS messages
Phone would not generate any error on sending MMS messages, but message would never be received
Calls and data would function as normal
If number is Google Voice integrated, Voice would not receive text messages either.
Solution:
Find an old phone
Write down the MEID of both phones
Find a third phone to use to call Sprint (since you'll be activating/deactivating the other phones throughout the call), and know your account PIN/be able to verify your account
Call Sprint Customer Support (888-211-4727), and punch the appropriate numbers until you are talking to someone
Have them switch your number to the old phone's MEID. Make sure the old phone is activated.
Have them switch your number back to the new phone's MEID. Make sure the new phone is activated.
Texting should be working on your new phone again.
Notes: The old phone may not be necessary. It may be enough for the Sprint Service Rep to deactivate your phone and then reactivate it. But I figured I would write out the EXACT method that solved the problem for me, since I am positive that this method has worked at least once. I have neither the means nor the desire to recreate the problem, so I will have to leave testing of other methods to the next person that experiences this problem.
More information (including a more detailed retelling of how my phone was fixed) can be found in This Thread. (Yes, parts of this post are copy/pasted from the linked thread. Sue me.)
Anyway, I hope this saves someone some trouble (and if it does, feel free to hit the thanks button).
Related
I know there are other issues with GV. I have used it flawlessly on my old Hero, so I thought it would be the same on the 3d. I had integrated my Sprint number to GV in my GV settings(option #1), but did not use the GV app on the phone. I travel extensively, and ran into problems retrieving my GV messages. I did not always have reliable 3g or 4g service, thus unable to hear messages that were not transcribed properly.
I tried to disable GV and go back to the stock VVM, but now I cannot use my phone!!! The dialer will not connect to anything but *2, old GV number or 911!
A sprint tech tried to assign a dummy phone to my account, no luck. Seems my account is locked because of trying to remove GV. I have a SERO plan, may be part of the problem, but I haven't had issues til now.
Any help would be appreciated.
Craig
Craig
syxcCraig said:
I know there are other issues with GV. I have used it flawlessly on my old Hero, so I thought it would be the same on the 3d. I had integrated my Sprint number to GV in my GV settings(option #1), but did not use the GV app on the phone. I travel extensively, and ran into problems retrieving my GV messages. I did not always have reliable 3g or 4g service, thus unable to hear messages that were not transcribed properly.
I tried to disable GV and go back to the stock VVM, but now I cannot use my phone!!! The dialer will not connect to anything but *2, old GV number or 911!
Craig
Click to expand...
Click to collapse
In short, when you say you disabled GV you mean that you went onto your google voice account on a computer and followed these steps:
1. Log into your computer
2. Go to Google.com/voice and sign in and jump to your Voice Settings
3. Now next to your number you want to click the DEACTIVATE SPRINT AND GOOGLE INTEGRATION (or something along those lines)
Yep, my Google account on a computer, the Sprint techs asked me 5 time to make sure. I have the option to integrate the number again, but as my phone will not receive a call on the Sprint network, I am stuck.
Yesterday and today, I was in a roaming area, my phone worked there to dial out, but no incoming calls or voice mail. When someone calls in, "we are unable to connect your call, please try again".
One tech tried to tell me it was a phone issue, I believe its a network issue.
Thanks again,
Craig
Not an expert here, but maybe you could try a hard reset on ur phone.
I tried the Google voice/Sprint integration and did not like it took over everything, I.e. phone, voice msg, and texting.
I however was able to un-integrate VIA GV website and uninstall/reinstall the app. Now just running it for voice mail.
Did some searching on xda prior to this and read some threads where people talked about conducting a hard reset to un-fuk GV issues.
Just a thought.
Sent from my PG86100 using XDA App
I just noticed the part about the Sero plan. There is a Google Voice account code that needs to be active on your account for this to work. It shows up as a $0 charge under your phone, same place where your $10 premium data charge would show online.
Sprint Tech got me to Hard reset (factory reset), luckily I pulled the SD card just prior.
Just removed all reference to my cell number in GV needed to remove the # form forwarding. Called Sprint to remove SOC for GV. I can now make and receive calls!!!
EDIT: 11:15pm 9/25/2012 - ISSUE RESOLVED, SEE BOTTOM OF POST FOR SOLUTION
Okay, relevant information first:
Evo 4G LTE on Sprint
HBOOT 1.15 S-ON HTC DevUnlock
Current ROM CM10 Nightlies
Sprint-Google Voice integrated number
Now for the issue:
Texts can not be sent through the messaging app. When attempting to send a text, it will say "sending..." for a few seconds, then I get a notification saying "message not sent". Clicking on this notification takes me to the messaging app where the failed message has a red triangle next to it. When I long press the failed message, it comes up with a menu, and when I click "view details" it says "Error Code 98".
This happens both when connected to WiFi and when not connected to WiFi. It also happens both in my home town, and another town 45 minutes away (meaning the issue doesn't seem to be with the particular tower).
The last successful text sent or received was on Sept 13th.
Calls still operate as normal.
No changes were made by me between when my SMS was working properly, and when it stopped working. (Same ROM, Recovery, Kernel, etc). I haven't downloaded any SMS apps (handscent, gosms, etc) that could be interfering with the messaging app. I DO have the Google Voice app, but I had that when SMS was working properly as well, and the GV app hasn't been updated since March (meaning it shouldn't have changed how it was behaving).
Other peculiar behavior:
In addition to not being able to send texts via the messaging app, it seems that my number is also unable to receive texts. When texts are sent to my number, my phone does not receive them and they also do not show up in my Google Voice inbox. The sender is given no notice that the text has not been received. I am able to send texts from the Google Voice app, and others successfully receive them. When I send a text to myself from the Google Voice app, I receive it in my Google Voice app, but not in the stock messaging app (even though my Google Voice app settings say that texts will be received via the messaging app).
Things I've Tried (Updated: 3pm EST, 9/25/2012 ):
* Turning it off and on again
* Updating CM10
* Changing Google Voice settings (though it's possible I overlooked a setting)
* Factory Reset, Reflash ROM
* Flash Sense ROM, Update Profile/PRL
* Flash different AOSP ROM (Paranoid Android)
Things I've Not Tried (in order of how willing I am to do the things):
* Using an alternate SMS app (GoSMS, Handscent, etc)
* Un-integrating (and Re-integrating) Google Voice
* Giving the EvoLTE a relaxing bubble bath, to calm it down
* Flash Stock, Unroot, Update Radio
So, does anyone know what might cause this problem, and/or how to resolve it?
EDIT: Solution below
STORY:
I called Sprint Support, and had them reactivate my old phone (Evo4G running a CM9 alpha), by giving them the MEID for that phone. At this point I powered the phone back on, and called an activation number that they had given me (888-546-0314). On a Sense ROM, I would have simply updated my profile, instead of calling the number. We then tried SMS on the reactivated phone, and it worked (also, texts began showing up in Google Voice again at this time). I turned off my Evo 4G LTE, then I gave him the MEID for it and had him switch my number back to that phone. After he said he had switched it, I powered the Evo 4G LTE back up, and updated the profile, which I was able to do since I was still on Viper4G (note: I had to update the profile via WiFi, it might have worked over data, but it was taking longer than expected so we cancelled and just use WiFi for the update). Once the profile had updated, I called the test number again to confirm that the phone was activated. When I tried SMS, it worked as it should, including sending a copy to Google Voice.
TL;DR:
1. Find an old phone
2. Write down the MEID of both phones
3. Find a third phone to use to call Sprint (since you'll be activating/deactivating the other phones throughout the call)
4. Call Sprint Customer Support (888-211-4727), and punch the appropriate numbers until you are talking to someone
5. Have them switch your number to the old phone's MEID. Make sure the old phone is activated.
6. Have them switch your number back to the new phone's MEID. Make sure the new phone is activated.
7. Texting should be working on your new phone again.
Notes: The old phone may not be necessary. It may be enough for the Sprint Service Rep to deactivate your phone and then reactivate it. But I figured I would write out the EXACT method that solved the problem for me, since I am positive that this method has worked at least once. I have neither the means nor the desire to recreate the problem, so I will have to leave testing of other methods to the next person that experiences this problem.
Update: Clean flash of Paranoid Android did NOT resolve the issue. Still getting "Error Code 98".
So, this tells me/us this is not an issue with CM10 (which is not surprising, since I have no idea how what ROM I have flashed would keep Google Voice from receiving the texts as well).
This may sound odd but try moving the time up an hour or back an hour, error 98 is a problem with home agent, it's a sprint network error. I don't know of anything else that's helped
Try calling sprint and ask them if they can do anything. When I went s-off I had to call them bc my calls and text had errors. Data worked though.
They pushed something that fixed it in less than 10 seconds. Just wanted me to verify my account.
I tried changing the time 1 hour forward, and 1 hour backward, neither of those resolved the issue.
On hold with the Sprint tech department (it's taking longer than 10 seconds, but hopefully they figure out how to fix it.)
EDIT:
Mini-Update: Flashed Viper4G (a sense ROM), problem persists.
Updated profile and PRL while in Viper4G, problem persists.
Was told by Sprint technical support to press ##6-digit-MSL-here# and edit something, then reboot. Did that. Problem persists.
SOLUTION
The problem has been resolved, and the OP has been edited to include the method used to solve the problem.
If this was a game, Anthonicia would win for being closest (though it took closer to 2 hours on the phone with Sprint to fix the issue, if we include all four calls I made, 20-30 minutes if we only include that final one).
Hello everyone. I'm having a bit of an interesting issue, and while (probably) not entirely confined to my new HTC One device, I was hoping you all could give me a bit of assistance!
Yesterday I made the switch from Sprint to AT&T and received my brand new HTC One in the mail. I'm a long time Google Voice user (using since late 2009), and have used it for all texting, calling, and voicemail on all android phones I've owned. I figured when I pre-ordered my phone, for simplicity sake I would just transfer my sprint number over to AT&T so I didn't have to deal with sprint customer support cancelling my service. This seems to have caused some major problems to my use of Google Voice, however. I was able to get everything set up again, but I'm having serious issues receiving calls forwarded from Google Voice to my phone.
During my tests trying to set this up, it appears that I DO have everything configured as I had previously on Sprint. I'm able to place calls and people see my google voice caller id, I can send and receive texts through the voice app, and my conditional forwarding sends all calls (both my regular number and google voice) to google voicemail. When I receive calls, however, I'd say 95% of the time it is so slow to foward that my phone that my callers will hit voicemail before it rings my phone. The only strange thing I see in my google voice settings is that my carrier for that number keeps getting recognized as Sprint instead of AT&T.
In my troubleshooting I've linked my girlfriend's phone (sprint) to my account and a co-workers phone (at&t), both forwarded just fine immediately. At this point I'm kind of running out of ideas. I'm thinking I might run down to an AT&T after work and request a new number. Would this be a reasonable thing to do to try to solve the problem? Since i'm such a new customer, do you think I could get that 36$ new number fee waived? Not being able to receive calls forwarded from my Google Voice number is kind of a deal breaker for me, as I'm heavily reliant on that number at this point. If anyone could provide any advice/assistance it would be greatly appreciated. Thank you!
--Tald
So... I recently got a replacement used Fascinate for my original unit that had a shattered screen. It has GeeWiz 4.2.2 loaded on it and I really like it. Damn near perfect... except for one thing and I'm not even sure/don't think it's the phone/ROM.
My texting issue is related to MMS. I can send any text... short, extended/pages long, picture texts (MMS) and I can receive all except long texts. And it's only an issue with my wife. She can write a book. LOL After doing more testing with other people, it seems to be a thing with Pageplus and Verizon. My wife is on Pageplus. I'm on Verizon...for now. My son is also on Verizon and has the same issue. I had a friend who is also on Pageplus send me a long text and it failed too. If I have someone on Verizon send me a extended text (over 140 characters) and comes thru fine. Only Pageplus customers seem to have the issue and it's only to my phone. I can have my wife send a long text to a friend who on Verizon and it goes thru fine.
The failure is on the senders side too. The senders phone will says failed to send. I don't get anything on my end. This is only to my phone.
I've searched and haven't found but a couple of references to a similar problem and no solutions. One possible thing that I haven't followed up on yet is this.... This phone was on Pageplus. I activated it on Verizon. Verizon shows no issues on their end at all but I'm wondering if Pageplus still has something in their system from the previous owner with this ESN. It's only Pageplus people that have this issue sending texts to my phone. They can send to other Verizon phones. And this is only long/extended texts that are 140 characters or more. Short texts and picture texts work fine. Oh....and if the sender attaches a pic to the long text, I will receive it.
It really weird. Wondering if anyone has seen anything similar or has any ideas. My next step is to call Pageplus support to see if they can help. I was also going to re-activate my old phone to verify the problem goes away. I welcome any insights.
Mike
PS - Sorry this is my first post. Can't believe I've been on this board this long and haven't posted before but this is a daily stop for me for years now.
Creepingdeath2 said:
So... .
Click to expand...
Click to collapse
have you checked the settings in the "Messaging" app itself, seems I recall a converting sms to mms or some setting that deals with that...
hhp_211 said:
have you checked the settings in the "Messaging" app itself, seems I recall a converting sms to mms or some setting that deals with that...
Click to expand...
Click to collapse
I thought that had more to do with outgoing texts than incoming but I will try it later and report back.
So I looked in the settings of stock texting app and it doesn't have the "convert long sms to mms" option but I'm running 8sms in Default mode, which basically just themes the stock app and adds a couple more setting/features....one of which IS "convert long sms to mms". It was doing this before I started using 8sms so it's not the app. I'll try the change and post back results.
I tried turning that option on but it had no effect. Open to other suggestions. Still need to call Page plus support yet too,
Sent from my Nexus 7 using Tapatalk
maybe try a different ROM to make sure it's not just an issue with GeeWiz? roll back to a stock ROM and see if that fixes anything... also use the right ROM, you know, eh03 for vzw devices, etc.
Or possibly try another texting app or even hangouts will do sms/mms...
It sounds like page plus is possibly not splitting the message into 2 sms or not converting a long sms to a mms unless it explicitly contains a picture,,,
I would think that is software settings
That also could potentially be the sender's messaging app not converting it to mms and/or not splitting the message into 2 sms.
I know you said there were multiple people sending you stuff,, to they both have the same app?
Let me try to clarify the scenario....
My phone is a Fascinate with Geewiz 4.2.2 ROM activated on Verizon (for now LOL).
I have several people on Pageplus that can't send me an extended text message, meaning a text message over 140 characters. One is an iPhone 4, one is a Fascinate on Superclean ROM, and the last is a Fascinate on Geewiz 2.9. If any of them try to send me a message that longer than 140 characters, it fails to send on THEIR end. I never see it. These same 3 people can send the exact same text that fails to other Verizon phones with no issue.
My phone was originally a Verizon phone that was then switched to Pageplus. When I got it, I put it back on Verizon.
It seems to me that this is an issue with Pageplus, almost like there's some information in their system still that sees my phone as inactive and refuses to send it. The texts fails on the senders end almost like they don't have service. I need to take a chunk of time and call Pageplus support and see if this is even a possibility. Regular texts and picture messages sent from those same phones DO make it thru. I can send all forms of SMS/MMS with no issues. It's only receiving and only from Pageplus customers. If a Verizon customer sends me an extended text, it comes thru no problem.
I would think if it's the ROM, the problem would be evident regardless of the carrier the message was sent from. How could a ROM single out a specific message from a specific carrier? I'm not saying it's possible but it seems like this is a system issue on Pageplus side.
Thanks for the suggestions. It helps validate the steps I've taken and my thought process to solve it.
Well, I spent about 2hrs on the phone between Pageplus and Verizon tech support. Each blamed the other for the issue but ultimately Verizon is looking into it. Made to Level 3 support for whatever that is worth. Supposed to get a call back after they pour thru whatever they have to look thru. We'll see. They all agree that if the phone can receive EMS texts (Verizons extended text message protocol), the phone itself can't distinguish between carriers. The settings for each are the same. Since Pageplus and Verizon use the same system/network, it SHOULD work and can't really be my device. It's something on one of their networks.
Oh... and nobody has ever heard of something like this ever happening....which gives me great confidence that it will get resolved... LOL
Latest... tech support has been less than helpful... SURPRISE! LOL
They said that my phone is rejecting the messages but can't explain how Verizon Extended messages get thru but not Pageplus...which uses the exact same system. Not sure what else to do than maybe try a different ROM to see if it really is Geewiz or not...or maybe swap a device on the account too.
Creepingdeath2 said:
Latest... tech support has been less than helpful... SURPRISE! LOL
They said that my phone is rejecting the messages but can't explain how Verizon Extended messages get thru but not Pageplus...which uses the exact same system. Not sure what else to do than maybe try a different ROM to see if it really is Geewiz or not...or maybe swap a device on the account too.
Click to expand...
Click to collapse
I would definitely try other roms... Not surprised about Verizon support lol...
I bought this device ~2017 from Sprint for my elderly mother so she could stay connected with the family. One of the features was she could use it to text. She took to that like a fish in water, which made us happy. They did not have WiFi, so it was strictly cellular data. There was no voice, but that was not a problem. It had been working fine until...we got a Tmobile SIM in the mail. (Due to the merger of Sprint with TMobile.). This was supposed to be required due to the 3G retirement.
I installed the SIM. Everything seems to be fine. But then we notice the SMS stopped working. I called Sprint, they did some sort of reset and SMS started working. I went away in victory. But then an hour or so later we noticed SMS no longer worked. Skipping some steps, I took it to the store. We installed a new TMO SIM card. SMS worked again--for 5-15 min, then stopped. They did a warranty replaced of the tablet. Same thing. It first worked (send and receive texts) for <15 min, then failed. They would not allow me to go back to the Sprint SIM card.
I had the manager escalate this through their tech support. After a week or so, the answer came back: SMS is not supported on tablets.
This must be a policy. Certainly it can work. But it seems to be a restriction/problem on the carrier side. However I am not convinced it is really a policy and not just laziness.
What I am seeking from this forum is to learn the following:
A) Does anyone have SMS working on this device (SM-T978U).
B) If SMS works, what carrier do you have.
Alternately, I am looking for a work around that works seamlessly. Anything convoluted will not work for her. She also has an Alcatel GO flip 4. She now has WiFi.
You may want to look at an App like TextFree or Google Voice.
I can report that this was a carrier created problem. The explanation I received was that after the TMO Sprint merger, they pushed out PLMN's that allowed the devices to use the best available resource (TMO or Sprint), I am told. When the Sprint resources could no longer be accessed with the new TMO SIM card, the SMS no longer worked. If others had this problem, it may now silently be fixed. They need to push out an new PLMN and then "cancel" the location to forces the device to take the new PLMN. Works fine now.
My frustration is that the lower levels of tech support are really just customer service to help you use your phone. A rant on the whole experience is not worth anyone's time. For me, a chance encounter with a TMO employee in a local bar was required. Once I got to people with the appropriate level of technical knowledge, the problem was solved quickly.
The answer to the question in the title is 'YES'.
This is not a T-Mobile only issue. None of the US carriers allow LTE/5G tablets to text using SMS or RCS. I am not sure why. I had the LTE Tab S5e on Verizon and at no point could I text directly from the tablet using its number. I had to either use Google Voice or some other third-party app.
I now have the WiFi Tab S7 and the only way I can text is to pair it via Google Messages to my S22 Ultra or to use Google Voice.
The upside to using Google Messages is that I can use the same number on both devices. The only downside is occasionally I have to re-pair Google Messages.
I just bought a used T-Mobile Tab S7. I can sms with stock messaging app.