EDIT: 11:15pm 9/25/2012 - ISSUE RESOLVED, SEE BOTTOM OF POST FOR SOLUTION
Okay, relevant information first:
Evo 4G LTE on Sprint
HBOOT 1.15 S-ON HTC DevUnlock
Current ROM CM10 Nightlies
Sprint-Google Voice integrated number
Now for the issue:
Texts can not be sent through the messaging app. When attempting to send a text, it will say "sending..." for a few seconds, then I get a notification saying "message not sent". Clicking on this notification takes me to the messaging app where the failed message has a red triangle next to it. When I long press the failed message, it comes up with a menu, and when I click "view details" it says "Error Code 98".
This happens both when connected to WiFi and when not connected to WiFi. It also happens both in my home town, and another town 45 minutes away (meaning the issue doesn't seem to be with the particular tower).
The last successful text sent or received was on Sept 13th.
Calls still operate as normal.
No changes were made by me between when my SMS was working properly, and when it stopped working. (Same ROM, Recovery, Kernel, etc). I haven't downloaded any SMS apps (handscent, gosms, etc) that could be interfering with the messaging app. I DO have the Google Voice app, but I had that when SMS was working properly as well, and the GV app hasn't been updated since March (meaning it shouldn't have changed how it was behaving).
Other peculiar behavior:
In addition to not being able to send texts via the messaging app, it seems that my number is also unable to receive texts. When texts are sent to my number, my phone does not receive them and they also do not show up in my Google Voice inbox. The sender is given no notice that the text has not been received. I am able to send texts from the Google Voice app, and others successfully receive them. When I send a text to myself from the Google Voice app, I receive it in my Google Voice app, but not in the stock messaging app (even though my Google Voice app settings say that texts will be received via the messaging app).
Things I've Tried (Updated: 3pm EST, 9/25/2012 ):
* Turning it off and on again
* Updating CM10
* Changing Google Voice settings (though it's possible I overlooked a setting)
* Factory Reset, Reflash ROM
* Flash Sense ROM, Update Profile/PRL
* Flash different AOSP ROM (Paranoid Android)
Things I've Not Tried (in order of how willing I am to do the things):
* Using an alternate SMS app (GoSMS, Handscent, etc)
* Un-integrating (and Re-integrating) Google Voice
* Giving the EvoLTE a relaxing bubble bath, to calm it down
* Flash Stock, Unroot, Update Radio
So, does anyone know what might cause this problem, and/or how to resolve it?
EDIT: Solution below
STORY:
I called Sprint Support, and had them reactivate my old phone (Evo4G running a CM9 alpha), by giving them the MEID for that phone. At this point I powered the phone back on, and called an activation number that they had given me (888-546-0314). On a Sense ROM, I would have simply updated my profile, instead of calling the number. We then tried SMS on the reactivated phone, and it worked (also, texts began showing up in Google Voice again at this time). I turned off my Evo 4G LTE, then I gave him the MEID for it and had him switch my number back to that phone. After he said he had switched it, I powered the Evo 4G LTE back up, and updated the profile, which I was able to do since I was still on Viper4G (note: I had to update the profile via WiFi, it might have worked over data, but it was taking longer than expected so we cancelled and just use WiFi for the update). Once the profile had updated, I called the test number again to confirm that the phone was activated. When I tried SMS, it worked as it should, including sending a copy to Google Voice.
TL;DR:
1. Find an old phone
2. Write down the MEID of both phones
3. Find a third phone to use to call Sprint (since you'll be activating/deactivating the other phones throughout the call)
4. Call Sprint Customer Support (888-211-4727), and punch the appropriate numbers until you are talking to someone
5. Have them switch your number to the old phone's MEID. Make sure the old phone is activated.
6. Have them switch your number back to the new phone's MEID. Make sure the new phone is activated.
7. Texting should be working on your new phone again.
Notes: The old phone may not be necessary. It may be enough for the Sprint Service Rep to deactivate your phone and then reactivate it. But I figured I would write out the EXACT method that solved the problem for me, since I am positive that this method has worked at least once. I have neither the means nor the desire to recreate the problem, so I will have to leave testing of other methods to the next person that experiences this problem.
Update: Clean flash of Paranoid Android did NOT resolve the issue. Still getting "Error Code 98".
So, this tells me/us this is not an issue with CM10 (which is not surprising, since I have no idea how what ROM I have flashed would keep Google Voice from receiving the texts as well).
This may sound odd but try moving the time up an hour or back an hour, error 98 is a problem with home agent, it's a sprint network error. I don't know of anything else that's helped
Try calling sprint and ask them if they can do anything. When I went s-off I had to call them bc my calls and text had errors. Data worked though.
They pushed something that fixed it in less than 10 seconds. Just wanted me to verify my account.
I tried changing the time 1 hour forward, and 1 hour backward, neither of those resolved the issue.
On hold with the Sprint tech department (it's taking longer than 10 seconds, but hopefully they figure out how to fix it.)
EDIT:
Mini-Update: Flashed Viper4G (a sense ROM), problem persists.
Updated profile and PRL while in Viper4G, problem persists.
Was told by Sprint technical support to press ##6-digit-MSL-here# and edit something, then reboot. Did that. Problem persists.
SOLUTION
The problem has been resolved, and the OP has been edited to include the method used to solve the problem.
If this was a game, Anthonicia would win for being closest (though it took closer to 2 hours on the phone with Sprint to fix the issue, if we include all four calls I made, 20-30 minutes if we only include that final one).
Related
I know it's been a pretty common issue for rooted EVO 3D users to get an error 16 while roaming, which requires them to call Sprint and go through some rigmarole to get the phone working again.
I seem to be having a different (although similar) issue. I have no issues making calls, or with data while I'm on the Sprint network. But now that I'm roaming off of a nearby Verizon tower out here in the middle of no-where, I'm having issues. I try to place a call, and immediately the phone sounds a disconnection beep and that's it. I also do not have data.
About 45 days ago up here I received a message about not being authenticated (the error 16), but I was told that they couldn't fix this without me bringing my phone into the store. I just reset the phone and did hands free activation again, and avoided the store. I haven't noticed any issues after that, and I do go in and out of roaming areas sometimes while in the city.
I just tried to do a chat with Sprint. I specifically said I had an error 16 and needed an HRL refresh (I lied). The rep had me power off my phone while she attempted to send it a signal. After this she had me dial *2 and my phone process crashed while I tried this. I also still couldn't call out. She tried having me power off again. Same problem. Next she told me to power off my phone and keep it off for 30 mins. If it wasn't fixed by then, she gave me a support number to call.
Anyway, not sure if the support number will help. Figured I'd just see if anyone has had a similar issue or experience. I found another thread mention resetting through ##786# and using your MSL to get into it. My EPST process seems to crash when I try this. ##DATA# doesn't crash though...hm.
I'm running the Synergy 3Dvo Rom (Nightly 344 I think?). Stock kernel.
I recently had a problem where my htc Evo 4G LTE on the Sprint network. I'm posting this here because the Service Rep told me they were seeing a lot of issues like this lately, and I couldn't find anywhere else where this problem had been solved online.
Symptoms:
Phone would not send or receive text messages
Phone would not receive MMS messages
Phone would not generate any error on sending MMS messages, but message would never be received
Calls and data would function as normal
If number is Google Voice integrated, Voice would not receive text messages either.
Solution:
Find an old phone
Write down the MEID of both phones
Find a third phone to use to call Sprint (since you'll be activating/deactivating the other phones throughout the call), and know your account PIN/be able to verify your account
Call Sprint Customer Support (888-211-4727), and punch the appropriate numbers until you are talking to someone
Have them switch your number to the old phone's MEID. Make sure the old phone is activated.
Have them switch your number back to the new phone's MEID. Make sure the new phone is activated.
Texting should be working on your new phone again.
Notes: The old phone may not be necessary. It may be enough for the Sprint Service Rep to deactivate your phone and then reactivate it. But I figured I would write out the EXACT method that solved the problem for me, since I am positive that this method has worked at least once. I have neither the means nor the desire to recreate the problem, so I will have to leave testing of other methods to the next person that experiences this problem.
More information (including a more detailed retelling of how my phone was fixed) can be found in This Thread. (Yes, parts of this post are copy/pasted from the linked thread. Sue me.)
Anyway, I hope this saves someone some trouble (and if it does, feel free to hit the thanks button).
Hello everyone,
I am rooted and locked runinng MOF 2.3.5 ish v2.0.
Yesterday AM I started receiving an error (unable to send text) when trying to send texts through GO SMS. I also received the same error when using the stock messaging app. Then I discovered I was also not receiving texts. I can send and receive texts through Google Voice. I integrated my Google number with Sprint several months ago. I had made no changes to Google voice settings, or my text settings in several months. This just came out of the blue.
I tried restoring a backup from Titanium, that did not work. I tried de-linking Google voice from my phone and that did not work. I uninstalled GO SMS- still nothing. I have since re-linked Google voice to my Sprint # as it is the only way I have of receiving my messages.
Today I called Sprint. After a few tests with no luck, they instructed me to accept the OTA 2.3.5 update. They claim that one of the issues fixed in this OTA update was a fix of this "known issue with SMS". I told them I did not want to do that because it would perma lock my boot loader. They also suggested having them de-link Google Voice from my Sprint #. They said that if they de-linked Google Voice, I would not be able to re-link Google voice to my number later and that was a "known issue" with Google.
So, I have 3 options...
1) Keep it as is until upgrade time, but of course Google Voice does not have MMS support. And Google Voice leaves a lot to be desired with SMS threading and customization.
2) Take the OTA upgrade and "hope" it solves my texting issue, but of course that opens another can of worms with the bootloader.
3) Have them de-link Google Voice and hope that works. However, I enjoy having one number when I travel, etc. And if it doesn't work, according to them I wont be able to re-sync and then I will not have any access to my texts.
Has anyone else ran into this issue? I didnt see the exact issue in a Google search.
Thanks in advance
I also use Google voice to manage/backup my voicemails and texts remotely. I hate the google voice app. I only use it in it rare situations where I have no signal and no roaming available, but have wifi.
This has happened to me a couple times, I'll notice my gvoice has texts that my phone never received via SMS.
What is your preffered network set to? I've noticed my prefered network mode changes mysteriously on this phone. I'll just set it back normal and all my missed sms come flooding in.
Sent from my MB855 using xda app-developers app
Thanks for the reply. I normally set to automatic. I just checked and it was changed to any cmda. I will play with the options and see if that helps. Thanks again.
type in *#*#4636#*#* on the phone dialer
Sent from my MB855 using xda app-developers app
Hello, it was on CDMA Auto (prl). What do you generally set yours on for domestic use?
Your answer got me thinking. Saturday afternoon I removed a sim card from another country because I was here in the us and didn't need it. So when I got home I put the sim card back in and switched network to automatic and then all my texts arrived. Thanks again :thumbup:
I have recently purchased a new i605, rooted, unlocked, and installed TWRP through Casual. And flashed CM10.2-20130827-Nightly-i605. I finally received my SIM cutter in the mail today, and pulled the full size Straight Talk SIM out of my Skyrocket that I have been using with no issues for almost 2 years, cut the SIM, put it in the Note 2, and entered the APN settings. It is receiving good signal, showing the "H" and "H+" the majority of the time. I can make voice calls, receive voice calls, send/receive MMS, and have good data sending and receiving. My only issue is, I can only receive SMS, and when I try to send (or reply to one already received) I get the "Message not sent" error. I saw a possible fix, of updating your SMSC, but I have no clue how to find what my SMSC is in order to input it, and haven't been able to find it either. I tried editing the way the telephone numbers are stored from +1 250-250-2500, to (250)250-2500, +12502502500, +1 (250)250-2500. I also saw where someone found a fix for their situation, where they had accidentally set Google Voice to send text messages. I went into the settings on my Voice app, and that setting was turned on, so I turned it off. But I am still having the same results when trying to send an SMS.
Does anyone have a clue as to how I can find what my SMSC is, so that I can try that fix for the issue?
Did I post this in the appropriate subsection of the Verizon Note 2 forum?
I'm in the exact same situation you are. Send/receive calls, receive texts but can't send texts. I received a new note 2 through insurance two days ago and did the same process of rooting the phone, except I flashed jedix17 on it. So I'm guessing the problem lies in the roms? I haven't had time to switch roms to see if that fixes it though. I'd like to see if there's an easier alternate solution as well.
Ok, I got to playing with the "fixes" I had already attempted, for a second time. Google Voice was set to send SMS, and I would change the setting in Voice to make the messaging app send SMS. Well, I noticed that after closing Voice, then going back to the settings in Voice, it would be set to Google Voice sending SMS again. So I Force Closed the Voice app, and uninstalled it, and the issue cleared up. I have no idea why the app would be automatically changing it's own settings back, after closing it though.
I see. Then it seems you and I don't have the same root problem. I don't have an alternative texting app, so I guess I'm off to reflash my rom.
kevinyoki said:
I see. Then it seems you and I don't have the same root problem. I don't have an alternative texting app, so I guess I'm off to reflash my rom.
Click to expand...
Click to collapse
Did you figure out your issue? If you flashed Gapps, you may have Voice+. Check in your app drawer just to make sure.
Yeah I have fixed it Thanks for asking (and yeah I did check and I did not have voice). Reflashing the rom did indeed work
When I upgraded my M7 I restored from my TiBu due to some important old messages and I think I selected to restore app/data instead of just data and it appears to have borked my app - person calls, I get missed call notification but no indicator that a vmail was left and nothing new appears in the app.
I guess it restored back to T.5.3.4.42 which is old from M7....got the latest T.6.0.1.15 APK from @OMJ (many thanks), installed and it went thru like it was a normal upgrade from the old app but I'm still not getting either notifications or messages showing up in the app.
I was on chat with Sprint they had me update profile, reprovisioned on their end, had me check numerous settings and nothing. Asked if I'd do a factory reset and I laughed.
Any ideas are welcome.
Whatever Sprint did behind the scenes finally took. got a call, declined it, went to vmail and then all the vmail tests from yesterday and this one showed up.
Mod please close thread.