Recently wiped and started from scratch on Warmrom due to a messed up backup and suddenly I'm unable to send or receive any MMS messages.
Out of pretty much nowhere, I'm suddenly getting "Download of message unsuccessful - Generic network failure" when I try to download picture messages and "Failed to send after multiple attempts - generic network failure" when I try to send.
I haven't installed anything that would mess with my APN settings or MMS settings in general.
I've tried multiple fixes including clearing the data for my phone's MMS app as well as checking my APN settings for errors and problems with APN Backup and Restore - I couldn't find anything way out of the ordinary. I've also tried PRL and profile updates multiple times from settings.
Any ideas?
Edit: Apparently the "proxy" was stuck on from when I was on WIFI. I thought I messed with it, but apparently the settings didn't stick properly. Re-edited them and rebooted and messages are at least coming in now, but I'm still getting the generic error when I try to send or receive MMS.
Edit2: Also tried wiping MMS settings via Titanium. No go.
Edit3: Just restored a backup I made a month ago, back when my MMS messages were working. Again, no go. No freaking idea what could be going on.
update your profile manually or have sprint do it
t3project said:
update your profile manually or have sprint do it
Click to expand...
Click to collapse
How would I go about updating my profile manually aside from "System update > Update Profile"?
I've already used that method. Is there another way to do it that is more likely to stick? I know there's a technique involving one of the hidden setup screens, is that what you're talking about?
Edit: Called Sprint, they said they reset remotely and then told me to hit ##3282# and reset my profile. I need to install that epst.apk that allows for the process, so I'll come back here if it works.
Ok weird. No matter what I do, I can't get the data menu to come up, even with alternate EPST. No freaking idea what is going on. Hopefully whatever the sprint rep did will fix it in time.
Final edit: Figured it out. Apparently it was just a series of unfortunate events that led to me having screwed up messaging. The newest nightly of Warm seems to have a problem getting to the data screen even with the old EPST.apk, so I had to revert back to a Nandroid I made early December, reset my profile from there, and upgrade to the current version again after that to get my text messages working properly again.
EDIT: 11:15pm 9/25/2012 - ISSUE RESOLVED, SEE BOTTOM OF POST FOR SOLUTION
Okay, relevant information first:
Evo 4G LTE on Sprint
HBOOT 1.15 S-ON HTC DevUnlock
Current ROM CM10 Nightlies
Sprint-Google Voice integrated number
Now for the issue:
Texts can not be sent through the messaging app. When attempting to send a text, it will say "sending..." for a few seconds, then I get a notification saying "message not sent". Clicking on this notification takes me to the messaging app where the failed message has a red triangle next to it. When I long press the failed message, it comes up with a menu, and when I click "view details" it says "Error Code 98".
This happens both when connected to WiFi and when not connected to WiFi. It also happens both in my home town, and another town 45 minutes away (meaning the issue doesn't seem to be with the particular tower).
The last successful text sent or received was on Sept 13th.
Calls still operate as normal.
No changes were made by me between when my SMS was working properly, and when it stopped working. (Same ROM, Recovery, Kernel, etc). I haven't downloaded any SMS apps (handscent, gosms, etc) that could be interfering with the messaging app. I DO have the Google Voice app, but I had that when SMS was working properly as well, and the GV app hasn't been updated since March (meaning it shouldn't have changed how it was behaving).
Other peculiar behavior:
In addition to not being able to send texts via the messaging app, it seems that my number is also unable to receive texts. When texts are sent to my number, my phone does not receive them and they also do not show up in my Google Voice inbox. The sender is given no notice that the text has not been received. I am able to send texts from the Google Voice app, and others successfully receive them. When I send a text to myself from the Google Voice app, I receive it in my Google Voice app, but not in the stock messaging app (even though my Google Voice app settings say that texts will be received via the messaging app).
Things I've Tried (Updated: 3pm EST, 9/25/2012 ):
* Turning it off and on again
* Updating CM10
* Changing Google Voice settings (though it's possible I overlooked a setting)
* Factory Reset, Reflash ROM
* Flash Sense ROM, Update Profile/PRL
* Flash different AOSP ROM (Paranoid Android)
Things I've Not Tried (in order of how willing I am to do the things):
* Using an alternate SMS app (GoSMS, Handscent, etc)
* Un-integrating (and Re-integrating) Google Voice
* Giving the EvoLTE a relaxing bubble bath, to calm it down
* Flash Stock, Unroot, Update Radio
So, does anyone know what might cause this problem, and/or how to resolve it?
EDIT: Solution below
STORY:
I called Sprint Support, and had them reactivate my old phone (Evo4G running a CM9 alpha), by giving them the MEID for that phone. At this point I powered the phone back on, and called an activation number that they had given me (888-546-0314). On a Sense ROM, I would have simply updated my profile, instead of calling the number. We then tried SMS on the reactivated phone, and it worked (also, texts began showing up in Google Voice again at this time). I turned off my Evo 4G LTE, then I gave him the MEID for it and had him switch my number back to that phone. After he said he had switched it, I powered the Evo 4G LTE back up, and updated the profile, which I was able to do since I was still on Viper4G (note: I had to update the profile via WiFi, it might have worked over data, but it was taking longer than expected so we cancelled and just use WiFi for the update). Once the profile had updated, I called the test number again to confirm that the phone was activated. When I tried SMS, it worked as it should, including sending a copy to Google Voice.
TL;DR:
1. Find an old phone
2. Write down the MEID of both phones
3. Find a third phone to use to call Sprint (since you'll be activating/deactivating the other phones throughout the call)
4. Call Sprint Customer Support (888-211-4727), and punch the appropriate numbers until you are talking to someone
5. Have them switch your number to the old phone's MEID. Make sure the old phone is activated.
6. Have them switch your number back to the new phone's MEID. Make sure the new phone is activated.
7. Texting should be working on your new phone again.
Notes: The old phone may not be necessary. It may be enough for the Sprint Service Rep to deactivate your phone and then reactivate it. But I figured I would write out the EXACT method that solved the problem for me, since I am positive that this method has worked at least once. I have neither the means nor the desire to recreate the problem, so I will have to leave testing of other methods to the next person that experiences this problem.
Update: Clean flash of Paranoid Android did NOT resolve the issue. Still getting "Error Code 98".
So, this tells me/us this is not an issue with CM10 (which is not surprising, since I have no idea how what ROM I have flashed would keep Google Voice from receiving the texts as well).
This may sound odd but try moving the time up an hour or back an hour, error 98 is a problem with home agent, it's a sprint network error. I don't know of anything else that's helped
Try calling sprint and ask them if they can do anything. When I went s-off I had to call them bc my calls and text had errors. Data worked though.
They pushed something that fixed it in less than 10 seconds. Just wanted me to verify my account.
I tried changing the time 1 hour forward, and 1 hour backward, neither of those resolved the issue.
On hold with the Sprint tech department (it's taking longer than 10 seconds, but hopefully they figure out how to fix it.)
EDIT:
Mini-Update: Flashed Viper4G (a sense ROM), problem persists.
Updated profile and PRL while in Viper4G, problem persists.
Was told by Sprint technical support to press ##6-digit-MSL-here# and edit something, then reboot. Did that. Problem persists.
SOLUTION
The problem has been resolved, and the OP has been edited to include the method used to solve the problem.
If this was a game, Anthonicia would win for being closest (though it took closer to 2 hours on the phone with Sprint to fix the issue, if we include all four calls I made, 20-30 minutes if we only include that final one).
Hi Guru's,
I'm getting frequent Text Msg failure notices, a pop-up saying Text Messenger has stopped, with an "OK" button that must be clicked or the screen stays locked on that pop-up. It was only happening in group texts with rapid texting between multiple people at one time, but now it's happening randomly, even when texting with individuals.
In addition to this error, there are some cases when pictures or attachments will show they're loading (downloading with the spiraling circle), yet the download never comes in and the spiral never stops spinning. I end up deleting that text to make it go away. It never attempts to reload.
In an effort to help with diagnosis, I've closed all apps when texting and I still get these errors. The only two apps open when I'm texting is the stock texting app that came with the phone - with Swift-Key ... and as stated, I'm on Verizon with a phone bought at the Verizon store.
I've done everything I know to do, except a Factory Reset.
Anyone have any helpful answers/solutions?
Thank you in advance for your help.
Gregory
Are you using the Verizon messanger? What is the specifics on that?
Not using Verizon's text app.
Mostly because Verizon keeps secondary copies even after I delete them.
Since I wrote that and having surfed every thread on similar topics, I decided the best course of action was to back up and do a Factory Reset.
It worked, but I've got issues with notification settings that I'm working through.
First-World problems. ;- )
So after installing TWRP and flashing a ROM on my phone back in December, I constantly have a notification on my phone from Phone Services telling me I have one new voicemail when my inbox is empty. What's annoying is that it randomly 'refreshes' making the notification noise, so I am forced to keep it on vibrate otherwise I have to listen to that notification going off all day long. I have lived with it for the past 3 months, but have recently realized when I do get voicemails, it never updates the number it always just says one voicemail. It's really frustrating too b/c I live in a rural area where I sometimes don't have reception and if I get a call it never shows up and if they leave a voicemail I'm not notified unless I actually check it.
I have tried clearing data and cache as well as force stopping in the settings and it will automatically come back within a few minutes. I have set the Phone Services notifications to 'Don't show notifications at all', but it completely ignores it. I have tried switching to Google Voice from Sprint Voicemail and it still appears. I tried switching back to Sprint Voicemail and it's still there. I have flashed new builds of the ROM multiple times and it still shows up, usually about an hour or two after flashing. The only thing I haven't done at this point is use the LGFlashTool to completely vert back to factory which I'm avoiding because of the time/effort and the lingering feeling it still won't fix it.
Before going thru that, I was wondering if I could potentially freeze Phone Services with Ice Box and migrate to use Google Voice for voicemail. Does anyone know if this is ok or will it brick my phone?
Any input is appreciate!
UPDATE: On Wednesday I had a random reboot while using my phone and after booting back up I no longer saw the notificiation. It's been several days since then, booth rebooting the phone and using voicemail and still have not got the notification back. Only thing I have noticed is that it no longer gives a notification at all if I get a voicemail, but since I get a text alert I'm not too concerned.
Unfortunately, if somebody else encounters this same issue it's not much help on why it occurred or how to fix it....
Hi folks,
Completely stock, unrooted, fully up to date Pixel 6 purchased from Google, running on AT&T in the US. Yesterday Visual Voicemail was working fine. Today, woke up to new icons for both Messages and the Phone app on my home screen. I had heard that new versions with new icons were rolling out, no big deal.
However, during a meeting my phone rang, and I didn't get a visual voicemail of the transcript. After the meeting I went into the app and it said something like "Visual Voicemail isn't working. Call voice mail to set up."
I called voicemail and entered my password code (manually, why didn't it remember my password) but there was nothing in there about VVM.
Any idea what's going on here?
I may have fixed it by turning off VVM, then turning it back on and re-enabling transcription. It took a few minutes hung at the "activating" stage, but then seemed to clear up. I left a message, and it got transcribed and I can see this in the app now.
However, I think they monkeyed with the layout a bit. And the shortcut on my homescreen to the VVM window is gone. Why do they change things that work fine already?