I'm running cherryblur v1.1a and yesterday my phone restarted on its own, since it came back on i've been having massive issues with my touchscreen. it keeps going unresponsive and doing things on its own. has anyone else experienced this issue? If so how did you resolve it. or is my phone in need of being replaced due to a faulty touchscreen?
sunshine1982 said:
I'm running cherryblur v1.1a and yesterday my phone restarted on its own, since it came back on i've been having massive issues with my touchscreen. it keeps going unresponsive and doing things on its own. has anyone else experienced this issue? If so how did you resolve it. or is my phone in need of being replaced due to a faulty touchscreen?
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do a reset and or try to reflash and see if it works if not i would flash to stock and send it in
thats what i'm thinking. i'm gonna d/l and flash cherryblur v1.3 tomorrow and see if that fixes the issue, hopefully it does, otherwise i'll have to flash it back to factory, call and have a replacement sent out via warranty, and hope that i don't get charged for it cause they somehow find out its unlocked.
sunshine1982 said:
thats what i'm thinking. i'm gonna d/l and flash cherryblur v1.3 tomorrow and see if that fixes the issue, hopefully it does, otherwise i'll have to flash it back to factory, call and have a replacement sent out via warranty, and hope that i don't get charged for it cause they somehow find out its unlocked.
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flash to 1.26 if worst comes to work and say the capacitive touch buttons arent working so they will send u a new one as a hardware malfunction rather than a software issue
that wouldn't technically be a lie, when the screen messes up, the capacitive touch buttons either don't function either or they react as if i'm touching any other part of the screen and not a button
ghost finger problem. I have it too. others have had it. so far the best fix is a replacement. I just took mine half apart and put it back together to see if something is pinched or just straight faulty hardware.
Related
my girlfriends heros touch screen has stoped responding for instance if i press menu i can press scenes but while im in scenes and select a new one i cant press done i have to use the scroll ball... anyone had anything like this??
any help greatly appreciated
thanks
It happened to mine, the only thing you can do is send it back. It sucks but the screen is faulty.
Send her round with it........... I'll see if I can help
Seriously though, buggered screen I'm afraid..
Had the same problem. Sent it in for a repair and got it back in 10 days.
I've got the same problem!!! I used to say that it was the best phone I've ever used but my mind is changed! :S
Same problem here. I can type with the top and middle of the screen, but the bottom is less responsive/sometimes non-responsive, and backspace doesn't work. Dave Hagenaars: Did you have to pay for the repair?
Aslong as it's under warranty HTC will repair it for nothing. It seems it's a fairly common fault. It come's back with a sticker asking you not to leave the phone in your pocket whilst sat down. Bless them.
liam08 said:
Aslong as it's under warranty HTC will repair it for nothing. It seems it's a fairly common fault. It come's back with a sticker asking you not to leave the phone in your pocket whilst sat down. Bless them.
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same problem here, i need put it back everything to stock before going to t-mobile shop. did u go to t-mobile shop or u just called them? thanks in advance
My touchscreen works fine when holding it upright, but when the phone is laying down it gets really unresponsive. Anyone else having this issue?
Since it works sometimes, I'm guessing it must be software issue...
Hey,
Sometimes my HTC Hero acts weird.
Sense starts to jump between 2 screens (as if I'm constantly giving it input) when I'm doing nothing.
Also sometimes a press anywhere on the screen makes the phone think I'm pressing something at the bottom.
And last but not least, sometimes when I try to type something I lose the function of both the bottom left and right part of the screen, meaning I can't use backspace, the L, P, A and other various keys that reside there.
Does anyone also have these problems?
Is this hardware related or can I hope that this problem is solved with the 2.0/2.1 update?
Mine does the same
It happens to me as well, and i bought it abroad so no repair for me
Also - mine does the CRAZIEST thing - i can move the screen without touching it!! This is crazy - i just hover the finger above it and i can move the desktop left to right ("feature" only available when teh screen starts to jerk around)
I have no idea what to do - it drives me crazy - all my presses are wrong, and some dont work at all!!
I have figured a "way" to make it normal for a while, i just press the end key to close the screen and then turn it on again and it kinda, kinda, works again.
anybody there knows whats is the fault? if its software or hardware?, anyway i sent mine for repair and still waiting.
It's a hardware issue, no doubt. I have experienced all the issues described in the last 3-4 posts. Will have to send it in for repair after christmas - but I'll probably have to get back to the original firmware first.
percypogi said:
same problem here, i need put it back everything to stock before going to t-mobile shop. did u go to t-mobile shop or u just called them? thanks in advance
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Got it from phones4u mate. Took it in.
if you have a screen protector sticker try changing it, I did so and did make real difference
msehome said:
if you have a screen protector sticker try changing it, I did so and did make real difference
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Click to collapse
well i took off the screen protector, and still pretty the same issue. anyway but now atleast it's under repair. so waiting for the phone i hope to get it before xmas.
I have a dead spot around the O and L key when typing messages in the landscape position.
Should I back-up my phone and remove all private data when getting it repaired?
had a sticker - same thing
i removed mine as well - and same thing.
talked to HTC - but they dont have a repair place in Israel - so i will have to send it abroad to the UK maybe for repair.
I still dont understand - if this is a hardware issue - how does it fix it for a short while when i press the "end" key, and re-open the phone.
if the hardware was defective it should always happen and wont be "fixed" for a short while.
Same problem, dont believe it is hardware
Got the same problem when i update to another rom LOX or Hikari.
Wiping and going back to Modaco 3.0 and everything is perfect again. Have the feeling that it has also something to do with the radio images
Maybe also something to do in which order the roms and radio's are updated. Still testing but got the same problem. Reverting back to my modaco 3.0 nandroid and everything works again.
For me this is the stable version where the bottom line works:
Firmware: 1.5
Radio: 63.18.55.06EU_6.35.06.18
Kernel:2.6.27-mck-teknologist-1.9
Build:Modaco Custom Rom 3.0 Core, SSH
Softwareversion:1.0.0A6288
Gdoll said:
Got the same problem when i update to another rom LOX or Hikari.
Wiping and going back to Modaco 3.0 and everything is perfect again. Have the feeling that it has also something to do with the radio images
Maybe also something to do in which order the roms and radio's are updated. Still testing but got the same problem. Reverting back to my modaco 3.0 nandroid and everything works again.
For me this is the stable version where the bottom line works:
Firmware: 1.5
Radio: 63.18.55.06EU_6.35.06.18
Kernel:2.6.27-mck-teknologist-1.9
Build:Modaco Custom Rom 3.0 Core, SSH
Softwareversion:1.0.0A6288
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Click to collapse
I have a similiar problem on my Hero. Did you find a solution to it?
What's weird is that it isn't constant. It comes and goes.
But when flashing the cya mod with 2.1 my phone was stuck on the enter sim card code screen.. Could not press OK to continue.
My atrix seems to have a problem with the touch screen on the top portion of the phone when I'm in portrait mode. For example, when I go into settings, I can't seem to click on wireless network settings.
I thought it may have been a problem with an app I had installed, so I turned on advanced task killer, but I couldn't click on kill all running apps since it's in that non functioning top portion of my screen. Lol
Now I'm here on the xda app and I couldnt click on the top portion to go to my favorite threads.
Obviously I've already done a power cycle a couple times. Sometimes it fixes it, but it doesn't fix it for long as the problem seems to randomly come back...
I'm considering doing a factory reset, but I'm rooted with designgears aroot script. I already thawed all the apps I've froze. Would it be OK to factory reset from there?
If anyone has any suggestions aside from doing a factory reset, it will be very much appreciated!
Sent from my MB860 using XDA Premium App
Ok, so factory reset did not work... I'm trying to flash DG's retail SBF and see if that does the trick now
F_L_Abs said:
Ok, so factory reset did not work... I'm trying to flash DG's retail SBF and see if that does the trick now
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Click to collapse
Same thing here. Sometimes the widgets i have at the top of the screen won't respond when touched. Also my screen shifts back and forth on its own in portrait mode, kind of jiggles like the phone is being shaken. I unrooted, did a factory reset and still no joy. I'm going to flash the retail SBF tonight and see if that clears it up. If not back AT&T for a replacement or the HTC Inspire. (I'm still in my 30 day window)
I have the same problem.. I have done a hard reset, but it doesn't seem to fix it
I will try to flash DG's retail SBF today.
flashing the device didn't fix the issue
I ended up getting mine exchanged. Its strange that it only started to happen randomly.
Sent from my MB860 using XDA Premium App
Might want to double check and post in this thread: https://supportforums.motorola.com/message/362154/
Thanks, Reuben. I'm sorry to see that people are having this problem. I have the same problem but from the bottom of my touch screen. We've identified that when this happens, it's because the Internal SD was partitioned. Not sure what's causing the issue with the top of the screen for users though.
I sure hope a fix is rolled out. Many people have imported their Atrix's and it's hell trying to exchange it. I'd rather be able to just fix it!
This happened to my first atrix: bought the day after realease, problem developed withing 36 hours, I'd say.
At the time, I didn't think much of the issue (though it was simply unacceptable) and discounted mine as an inevitable lemon. Obviously, when I took it back (literally within 3 days of release) nobody had had this problem yet and the sales rep was baffled. Got an exchange and all is well now.
I believe it has something to do with a defective fingerprint reader that mucking with the screen, but I could be wrong.
Ultimately, my phone is fine now, haven't had a problem since the exchange. I would actually argue against it being a developing problem and, while it may take a couple days to manifest, more so an out of the box defect.
I'm glad I found this and it's not just me! I've had this phone a little over a week and it WAS running awesome but now not so much. I have more of the ghost finger or studder I've heard about. I found most of the issues texting and emailing or anything with typing. The rest of the time it works fine. Just really hard to respond quickly by any means.
It was running fine stock, then I rooted and it continued to run fine. Then over the last few days it's been a headache. I removed the root, still there, factory default, still there. It was even happening when I was trying to log into motoblur at the very beginning.
I'm going with a hardware issue and taking it in for replacement tomorrow.
Thanks.
It seems like you'll have to replace it, brother. No fix found yet.
Damn! I knew I should have returned it during my 30days... I was really under the impression that it was just something I did coz I didn't notice it when I first got it and went ahead and rooted it... tried almost everything too like everybody did but no luck
Do you think I'll still be able to exchange it? I got it like 2 months ago
Replaced mine yesterday and it is running great. The guy at AT&t said he has seen a few doing this.
Did you have to call the warranty service also or were you able to exhange it at the store coz in my case I had to call the warranty service and they're sending me a replacement in the mail with the prepaid packaging to send to my old one back
I just went in, he opened a new one swaped my sim card and I was off. Gave me a new receipt and done.
Sent from my MB860 using Tapatalk
Hello. i've been having this problem in my atrix for about a month now. it seems to be hardware related but im outside USA. i could send it in with my gf to get it exchanged but i bought it on ebay.
should i contact motorolla for warranty or go to att to get it replaced?
(please provide a # or website for motorolla warranty if you know it)
I have same problem, hapened after 2 months of use, the top portion of the screen doesnt work, if im in portrait i cant scroll down the notification bar, only in landscape. And when in landscape i cant type the letter Q.
Really annoying, but i have to wait until september when i came back to USA.
Motorola Brazil dont honor the warranty from a Usa Atrix.
For everyone thats experiencing this Screen Issue with the Atrix, SGS Touchscreen Booster inthe Market Place will fix the issue. I have returned one Atrix already, and was close to throwing this one in the garbage. It makes me mad that Motorola has this issue and are not pushing a Software Fix. Can't wait until I can get Cyanogen on this beast!
**Update Sent my phone in to get repaired, they replaced the screen and reflashed it. Came back with the exact same issue. Very Frustrated!
My motorola atrix is a problem with the touch after I managed to release "root", you have to play lower down the keys to be hit from above, in addition to the menu buttons do not work, but half of it straight up works best, does anyone have any solution?
Perhaps a better bios reset, or a full format! hardware will be? or software?
Somebody help!
A have the same problem - http://www.youtube.com/watch?v=9MYOoTPW_wQ
Any idea's how fix it?
Did replacement of touch screen will help?
I tried to:
- flash original firmware
http://4pda.ru/forum/index.php?showtopic=255458
- reconnect touch connector
http://www.youtube.com/watch?v=grqz-3LdIEk
- fix pds
http://forum.xda-developers.com/showthread.php?t=1131649
The same problems:
http://www.youtube.com/watch?v=Z56BSYFh3BE
http://www.youtube.com/watch?v=d_PjVSEcHEo
---------- Post added at 03:26 PM ---------- Previous post was at 02:42 PM ----------
Any one know, where is ATRIX touch controller?
For about 4 days now my screen has been acting up and giving me quite the annoyance. It initially started while i was on Deck's "gbsense-e3d-deck [1.0]" ROM. I wiped cache and dalvik then re flashed the ROM twice but the screen kept malfunctioning. I was forced to perform a factory reset and re flash a new downloaded file of the same ROM which fixed nothing. I wanted to see if it was a ROM specific issue so i flashed CyanogenMod 7 VALPHA3 and the issue was still present but to a much less annoying degree. Now it seems as if my device doesnt register touch around the midsection. That makes me unable to select anything that may be in that area. I have tried multiple multitouch apps and testers to "diagnose" what is going on with my touch screen, but all i can gather is that my screen might be ****ed. The phone works flawlessly excluding the touch screen's unresponsive zone, so i don't know whether it's a hardware or software issue. Any insight concerning this matter is welcomed, Thanks.
I have attached a video demonstrating my screen while using the app "multitouch paint"
Anybody? 140 views 0 Responses
Could it be a ground issue? Try holding the phone in your hand and see if it still does it. I remember my OG Evo having a similar problem when I laid it on something non conductive.
husker91 said:
Could it be a ground issue? Try holding the phone in your hand and see if it still does it. I remember my OG Evo having a similar problem when I laid it on something non conductive.
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It occurs both while in hand or on a surface. An example is if i pull down the notification bar, depending what hits the affected zone, i'm unable to select it. I used SBM quite often and now when drawing for example a straight line up it would look like this _____________ __________ (vertically of course) the gap being my speculated affected area but much wider.
MindSplit said:
It occurs both while in hand or on a surface. An example is if i pull down the notification bar, depending what hits the affected zone, i'm unable to select it. I used SBM quite often and now when drawing for example a straight line up it would look like this _____________ __________ (vertically of course) the gap being my speculated affected area but much wider.
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Click to collapse
Is it possible that both of the roms you tested are using the same kernel? I would swap out the kernel with the stock one just in case. At least it'll rule it out lol.
husker91 said:
Is it possible that both of the roms you tested are using the same kernel? I would swap out the kernel with the stock one just in case. At least it'll rule it out lol.
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Click to collapse
I'd take it one step further and return completely to stock, if it STILL does it, then I would guess it's a problem with the digitizer and you would either have to buy a replacement one, or take it to Sprint. If you don't have TEP then HTC's warranty should suffice.
Possibly related?
http://forum.xda-developers.com/showthread.php?t=1267124
It looks similar to this issue, but you are getting it with a single touch instead of with a multitouch. I get EXACTLY the same thing if I use a second tap while drawing a line. Try "multitouch visualizer 2" from the market and see if it registers one tap that is on all the time or if you can actually get the full 4 touches at once. I doubt it will be insighful, but it can't hurt--and if you have an "always on" (perhaps in the button area below the screen) then you know the digitizer is bad.
If it is the same issue, try restarting and give it time. Mine has gone from happening often to happening about 1% of the time. It is software and can be "corrected" by either time or a restart. It is WORST on the first boot after flashing something (even JUST a stock kernel). I have absolutely no idea why.
Good luck. I hate this junk. My Evo 4G never had this sort of glitchy garbage, but, whatever it is, it is likely due to HTC's glitchy kernel!
MindSplit said:
For about 4 days now my screen has been acting up and giving me quite the annoyance. It initially started while i was on Deck's "gbsense-e3d-deck [1.0]" ROM. I wiped cache and dalvik then re flashed the ROM twice but the screen kept malfunctioning. I was forced to perform a factory reset and re flash a new downloaded file of the same ROM which fixed nothing. I wanted to see if it was a ROM specific issue so i flashed CyanogenMod 7 VALPHA3 and the issue was still present but to a much less annoying degree. Now it seems as if my device doesnt register touch around the midsection. That makes me unable to select anything that may be in that area. I have tried multiple multitouch apps and testers to "diagnose" what is going on with my touch screen, but all i can gather is that my screen might be ****ed. The phone works flawlessly excluding the touch screen's unresponsive zone, so i don't know whether it's a hardware or software issue. Any insight concerning this matter is welcomed, Thanks.
I have attached a video demonstrating my screen while using the app "multitouch paint"
Click to expand...
Click to collapse
My friend us having the exact same issue. If you figure anything out, please let us/me know.
Sent by my Supercharged dual core from the 3rd Dimension
I would also like to know whats going on.. I have two evo's 3d and my friend was telling me that he is having issue with the touchscreen he is still on stock... and my was rooted the same day I got it and has no issues.. He mentioned that the same area mentioned in this thread is the are affected in his phone... could this be cause by the screen digitizer??
Ignore this... Thought I found what my issue was... But wasn't the case
I had the same problem but it only seemed to be in one horizontal strip of my screen. Im not sure what caused it maybe its from me dropping it or what. I also did try to flash other roms and kernals but still no fix so i said to myself im going to put it back to stock and take it to sprint. There they looked it for about 2 minutes and deemed it was a hardware issue. The guy asked if i had a warranty. Two days later i received a refurbished phone.
So in all revert it back to stock... search on htcevohacks . com
Take it back to sprint and show them your problem. They should also deem it as a hardware issue and send you a replacement
MindSplit said:
For about 4 days now my screen has been acting up and giving me quite the annoyance. It initially started while i was on Deck's "gbsense-e3d-deck [1.0]" ROM. I wiped cache and dalvik then re flashed the ROM twice but the screen kept malfunctioning. I was forced to perform a factory reset and re flash a new downloaded file of the same ROM which fixed nothing. I wanted to see if it was a ROM specific issue so i flashed CyanogenMod 7 VALPHA3 and the issue was still present but to a much less annoying degree. Now it seems as if my device doesnt register touch around the midsection. That makes me unable to select anything that may be in that area. I have tried multiple multitouch apps and testers to "diagnose" what is going on with my touch screen, but all i can gather is that my screen might be ****ed. The phone works flawlessly excluding the touch screen's unresponsive zone, so i don't know whether it's a hardware or software issue. Any insight concerning this matter is welcomed, Thanks.
I have attached a video demonstrating my screen while using the app "multitouch paint"
Click to expand...
Click to collapse
I've spent 2 about weeks trying to figure out why my camera is no longer working. I tried to get s-off but with no luck so went ahead and flashed ICS while being s-on. I did run into some problems where the phone would get stuck at the htc screen but it turned out to be a bad download.
The phone runs great but for some reason the camera just doesn't want to load. When I launch the camera the phone acts as if its about to load but just freezes at a black screen. The phone is unresponsive until after a battery pull or on occasion it will restart on its own after some time. Hitting the back key and home key don't do anything but give some unresponsive haptic feedback.
The day that I noticed it wasn't working was the day my amaze overheated when using navigation while on the car charger. It's overheated before with the same setup and has always worked fine same goes for my HD2 and TP2. I've already called HTC and T-mobile to see if it's a common problem, which it isn't, so it's either a repair or refurb.
I'm a little weary thinking that it could be a hardware problem since the heat is generally around the camera lens when the phone gets hot. Especially with the risky method of achieving s-off again around the camera. I'm hoping I'm just paranoid and this turns out to be a software problem.
I would like to get some input from you guys regarding my problem. I love this phone too much to get a refurb and doubt htc can fix it if it turns out to be a software issue. Any input would be greatly appreciated.
howhi50 said:
I've spent 2 about weeks trying to figure out why my camera is no longer working. I tried to get s-off but with no luck so went ahead and flashed ICS while being s-on. I did run into some problems where the phone would get stuck at the htc screen but it turned out to be a bad download.
The phone runs great but for some reason the camera just doesn't want to load. When I launch the camera the phone acts as if its about to load but just freezes at a black screen. The phone is unresponsive until after a battery pull or on occasion it will restart on its own after some time. Hitting the back key and home key don't do anything but give some unresponsive haptic feedback.
The day that I noticed it wasn't working was the day my amaze overheated when using navigation while on the car charger. It's overheated before with the same setup and has always worked fine same goes for my HD2 and TP2. I've already called HTC and T-mobile to see if it's a common problem, which it isn't, so it's either a repair or refurb.
I'm a little weary thinking that it could be a hardware problem since the heat is generally around the camera lens when the phone gets hot. Especially with the risky method of achieving s-off again around the camera. I'm hoping I'm just paranoid and this turns out to be a software problem.
I would like to get some input from you guys regarding my problem. I love this phone too much to get a refurb and doubt htc can fix it if it turns out to be a software issue. Any input would be greatly appreciated.
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Click to collapse
I actually had this problem when I first got my Amaze. It worked fine for one day, and then the next day, when I tried to open the camera app, it would give me like blank screen and freeze up (like your phone). I did a factory reset, went back to stock, etc, but nothing fixed it. Luckily, it was only my second day since I received the phone, so I called TMobile, and they replaced it with a new one using expedited shipping . I don't know what your situation is, but if you try going back to stock, and it still doesn't work, I'd trade it in for a working one.
IF you dont have a reciept, call HTC And set up a warranty exchange as camera is a hardware issue not a software issue (since uve voided your warranty on teh software by upgrading to ICS)
ed116 said:
IF you dont have a reciept, call HTC And set up a warranty exchange as camera is a hardware issue not a software issue (since uve voided your warranty on teh software by upgrading to ICS)
Click to expand...
Click to collapse
Yea I got a warranty replacement through t-mobile yesterday. I'm hoping I can still get my original Amaze working because there are a few minor things with the replacement that are going to bother me, not to mention getting everything back to the way i had my original phone.
Backup via recovery and restore to the new phone.
Alright, guys; I need some help. I previously had the classic all to well known problem with my digitizer, where I was missing about a half inch of touch input on my screen. I had gotten used to just rotating it to type, cause I was out of warranty, and I'm upgrading soon.However, more recently, I have developed a much bigger problem. My touch screen no longer works, AT ALL.
The issue first started when I attempted to install "Someone's ROM" with "That libs". I got screen fade-out that some other users reported, so I pulled the battery and flashed back to my EPinter's CM10 backup. After it had booted, I went to unlock the screen, and NOTHIN'. Not registering any presses or swipes what so ever. I then went into recovery and cleared everything, still nothing. Hooked it up to my PC, ran a FULL wipe (OS included), and flashed a fuitcake. After booting; still no touch screen. A helpful member of this forum suggested I try the PDS fix, so I did. Still left with the same result.
So, my question is... Is there any way that someone MUCH smarter than I can look at some type of statistic I can pull from my phone to see if there's a software problem causing this issue? And if so, is there any way I can retrieve said info with out being able to use the phone it's self? I really don't want to go the next 2 weeks with a flip phone. heh.
EDIT: If anyone can figure this out and get it fixed, I would be more than happy to donate.
Mast likely your digitizer is just broken!
Happens quite a lot on that phone.
They are not that expensive! (see for example http://www.amazon.com/Motorola-Screen-Digitizer-Replace-broken/dp/B004Z0UO8O)
If you can't change it yourself see if you find someone to do it.
Yup. Sounds more like a hardware issue since you already did all recommended procedures.
Sent from that Atrix.
Yeah, I figured as much. Just hard to accept that it's finally completely gone out on me. Especially since it happened at the exact second I tried flashing experimental, untested firmware. I am aware of how simple a digitizer replacement would be, but I don't want to spend $40 on a new one, when I'm about to dump another $300 into a new phone in two weeks, ya know?