Many reboots - 7 Mozart General

Hello everyone, I'm a noob on this forum, I found a lot of informations but nothing for my problem.
I have a HTC 7 Mozart since 3 weeks (with my french operator Orange) with all updates with Zune. My problems are:
- Sometimes reboot automatically when incoming call (not for all calls)
- Sometimes reboot automatically when incoming sms (not for all sms and after restart sms is loosed :/)
- Sometimes reboot automatically when … do nothing …
- Sometimes when I touch a tule, "Chargement en cours" ("Loading in progress") appears and nothing => I press the power button and "Au revoir" ("Goodbye") appears and do not disappears (i'm waiting many minutes) and finally i must remove the battery to restart the phone
- Sometimes when I go in Parameters menu (to activate/desactivate Wifi) I have only "Mode Avion" ("Plane mode") => I press power button and "Au revoir" ("Goodbye") appears and do not disappears (i'm waiting many minutes) and finally i must remove the battery to restart the phone
- Sometimes when I take the phone, it is very hot, the power button and the 3 sensitives buttons have no action => i must remove the battery to restart the phone (the battery charge has very decrease)
These problems increase with time, I met 5 or 6 reboots 2 days of the last weeks, and i can't continue to use my phone like this.
Yesterday I tried to uninstall all application (that I had install) and remove my email accounts but one reboot this night and 2 problems today (with no phone use) :S.
I don't know if it can be a hardware or software problem. Have you any ideas ? (I have some long conversations in SMS and some important informations in SMS and I hope that I will keep my SMSs (because there is no solution to backup or extract SMSs, thanks Microsoft ...)
Thank you

Hello,
First of all, have you jailbreak your phone? And have you try to upgrade the memory of your phone?
If the response of those question are no, try to make an hard reset of your phone (press Vol +/ Vol - and power button at the same time then follow the instruction).
If you still have the problem after that, I think you will have to send back your phone to the after sale service :/
Good luck!

Thanks for the answer.
No jailbreak and no change of the memory card.
I have seen the hard reset procedure but I suppose that SMSs will be deleted so I'm still waiting a little if an other solution is possible

I think you can probably use Microsoft My PHone web site. It gives you a simply way to backup your contacts and sms also.
-> Make a backup on microsoft Myphone
-> Hard reset your phone
-> Re-install your backup on your phone
Good luck!

Unfortunately MyPhone is not compatible with Windows Phone 7 . I found no way to save or extract SMS (lack of solution in this OS).

I had the same problem with my HTC Mozart, it was always booting making it impossible to use.
I have a feeling its just a damaged memory card but i send it to the store where i bought it so they could take a look.
I don't think you can do anything to solve it without loosing your warranty

Thank you, I'm not only lol.
I take my old phone today.
I still search a little and i will try the hard reset ... and after sale if its continue.

Related

Help!

Hi all
I have a Lobster 700tv phone which I think is brilliant, but I'm looking to upgrade the software from mobile 5 to mobile 6. I have windows xp on my pc is this possible?
The reason I'm asking is that my phone is somehow stuck in headset mode (even without the headset plugged in) and I can't figure out on how to get it back to normal. Even when the phone rings, I get the ring tone, but have to plug in the headset to answer the call. (I've done a cold reboot and it's done no good). I took it to a phone repair shop yesterday and they've said that it's a software error.
Has anyone else had the same sort of problems?
Or if anyone can advise on a possible solution (apart from throwing it out of the window!) I'd be grateful.
Thanks
If its a software issue a hard reset should bring you back im not sure what a cold reboot is so you may have tried this, also never heard of your phone so i wouldnt know ho to hard reset. If hard reset doesnt work then you will probably have to flash a new rom, possibly to wm6 if you can find the rom.My advice is lots of searching and reading... good luck
wm6 won't come soon to my and your lobby's screen
it requires a LOT of time to be done, special tools, extracted ROM for the operation and so on, (btw the phone isn't very commercial, wide-spread and so on, which is demotivating programmers)
ANYWAY, now on the topic:
you can try the CLEAR STORAGE option
found in accessories, it does almost fully hard-reset the phone, but preserves DAB app (I read somewhere, that hard resetting did remove the app, but I'm not sure now...)
anyway, here's how to do the hard reset:
1. Press and hold soft1 and soft2 keys (i.e. menu keys).
2. Press and hold power button for around 1 to 1.5 seconds. Release power button. Keep holding both soft keys.
3. After a while, black screen should show instructions asking user to press '0' key to reset to factory default.
4. Press '0' within the timeout period (which is very brief).
If instructions don't appear on the screen, repeat steps 1 to 4.
it'll show the boot screen, and afterwards a black background with the typings, quickly press 0 to reset, sit and wait
as usual, backup all contacts, data, apps, stuff like that, and then do the job
p.p. Hard reset info via http://wiki.modaco.com/index.php/HTC_Monet
p.p.2 Greetings from Bulgaria, and sorry for my dumba$$ English :]
Hi there Prodigyfied,
Greetings from cloudy and overcast England.
Thanks again for the info.
I've tried what you've suggested, and it's still the same. Do you or anyone else have any other ideas?
Thanks
Paula
Sorry I didn't see this thread sooner!
it is a common fault with HTC phones and is a hardware issue - here is one of the MANY threads on modaco
http://www.modaco.com/content/HTC-T...aCo-com/229405/C500-Stuck-on-Headset-profile/
Should have enough suggestions to get you working!
Good luck.
Thank you
Thanks Confusious,
The suggestion in that other thread has done the trick.
You've made my day
Thank you.
Paula

Couple of S740 bugs. Help!

Hello!
The main bugs I get with my Rose on Uk Orange is the soft key that interacts with the home screen.
Sometimes when I get a message or email it doesn't display on the home screen and when highighting the sms or email panel pressing "inbox" does nothing. Instead I have to hit start and go into messages that way.
A reboot solves this. But it does it a bit to often for it to be ok. Should I reboot my smartphone once every day like a PC?
Also the answer key occasionally plays up. Either it doesn't work when answering a call or when pressing "call" from the contacts list it just takes you straight to the number dial screen. Odd. A reboot does normally solve it but not always.
Can't find any hot fixes on the HTC site. Looks like there isn't a new ROM available for it as yet. What can I do!? I love the Rose but it annoys me a bit!
Thanks in advance.
If I were you I'd make a back-up of the files on your device by syncing it with a PC and then hardreset it by going to: start - desktop tools (or something like that) - clear storage. Might be helpful.

[Q] Device Freezing / Dying?

Has anyone experienced their phone freezing/locking up? I'm not talking about lagging/freezing applications, but the whole phone actually locking up.
My phone seems to be freezing up about twice a week and has been for the last 3 weeks. Each time it has been when the device was in my pocket or on charge at night (and subsequently the alarm does not go off).
When the device is frozen like this, it has no indications of even having power.The power button will not turn the phone off, on, or wake the device. Plugging the phone into power doesn't even turn the orange/green charging lights on, nor play the tone for when power is connected.
I physically have to remove the battery for a few seconds from the phone and re-insert before the phone will start up. I have even performed a hard reset on this device.
Has anyone else experienced anything like this? I'm thinking that it might be a hardware fault, or at a really wild guess maybe the HTC Attentive App.
I'm having no problems with crashing or freezing!
I have actually found the device to be very stable, a lot nicer cleaner and stable than my previous device (Sony Ericsson Xperia X10).
Had exactly that problem a couple of times already. The only solution is to pull the battery out.
Still - better than an iPhone crash which requires you to plug it back into the PC before it will work again.
I had a similar situation:
I was making an international call (card service), when finished i heared the card IVR prompt if i need to make another call. I wanted to hang up but the screen was black adn dead. power button did not bring into life and i was keep on hearing the active call. had to take the battery out to kill this situation.
typically windows behaviour
Thought I had narrowed this down to the HTC attentive app, but alas the phone froze again this morning after hitting snooze 3 or 4 times. Oddly enough, the power button would turn the screen on and off, but the lock screen wouldn't show, nor could anything be moved or controlled on the screen (live tiles were still animated though). Battery pull again.
Yeah, typical windows behavior. No where near as bad as Windows Mobile which I came from though
I have the same issue. Can be in the middle of a call or anything. Had it reboot once while on charge too. Did you just remove the attentive app? Would it be worth trying a Hard Reset if that wipes the device. If so how easy is it to put your old Apps back on. Or do I need to write a list and search manually.
I did a hard reset and just didn't install the app again.
"When you buy or download apps from the Zune PC client, those apps are automatically redownloaded to the phone when you reset the device and login with your Windows Live ID again. When you download apps from the phone itself, you have to go to the Marketplace again to manually find and redownload the apps you want."
http://www.winsupersite.com/paul/mailbag/101023.asp#9

Touch screen not working.

Hi guys. I'm totally new to the android/smart phone world btw. Anyways, I recently got my Samsung Galaxy S2... first thing I noticed, my touch screen wasn't working. I popped the battery in and out and then it started working as it should.
My phone was working fine this morning, then all of a sudden out of no where, the touch screen stopped working again. I've tried turning on/off the phone multiple times. I've taken out the battery and even my SIM card nothing... i'm worried.
Has this happened to anyone else? Is there a fix? Do i have to go through Samsung? I hope not. Incase anyone asks, I did not root my phone.
Any help/feedback would be appreciated.
When the touchscreen stops working... were you charging the phone at that time?
The first time i turned on my phone, was actually by accident and it was charging.
However, just earlier now, it was not. it was just sitting on my computer desk. The home button, lock button and touch capacitive buttons work.... but i can't get past the lock screen
you could try a factory reset to see if its software related, but it sounds like hardware. I would definitely Return the phone .
I guess I can't do a factory reset, since I can't get into any of the menus... man this sucks. I spent $900 *gulp*
To do a factory reset,
1. Turn the POWER OFF, pull the battery out and put it back again.
2. Simultaneously press and hold the Volume Up, Home and Power button
3. If the Samsung Symbol appears, release the Power button
4. A Boot Menu will then show, Use the volume up/down to choose wipe data/factory reset.
touch screen not needed this way.
oo that's interesting... I tried it. and it didn't get to a boot menu. maybe I was doing it wrong. I tried a few different ways, but no success. It turns out I have warranty with the store. They're going to replace it for me Thanks for the feedback guys. Awesome forums.
Something similar happened to me yesterday. When I had the in-box USB cable attached to a BoxWave VersaCharger (combined AC/DC charger), and the VersaCharger was plugged into 120V AC, the touchscreen would stop working. As soon as I unplugged the USB cable from the SGS2, or plugged the VersaCharger into a 12V DC lighter socket, the touchscreen would work fine.
I've got the same problem as the OP... I had my phone charging overnight and this morning when I first went to use the phone I could not unlock the screen. I could wake the screen via the home button, and see I had a missed call etc but it just wasn't responding to touch. BTW I can't remember if when I first tried to unlock the phone if it was charging or not but really this shouldn't matter.... oh and btw, I'm not rooted or anything either! Naturally I rebooted the phone but still the same problem....so I tried a battery pull and still the same problem. Just now I did a factory reset but the touch screen still isn't working! I guess this is a hardware problem so I'm going to get it fixed under warranty by Samsung! Gutted that I will likely be without my phone for a week or 2!
EDIT, UPDATE...
Well, I was just on my way to the repair shop Samsung warranty had told me to take it too, and I took my sim card out to put in my old Hero (the only thing I hadn't tried!) and I couldn't believe it but the touch screen started working fine again! Weird, but that is now my advice if anyone else has a problem with their touch screen not working - oh and I took the sim out whilst the phone was still turned on. Crisis averted!
UPDATE 2
Sadly this has happened about 4 times to me now and I'm just waiting for the inevitable next time. Each time doing a factory reset then taking the sim card out seems to bring the screen back to life (though last time not immediately) but I shouldn't have to put up with this. Problem is, I don't want to send off a seemingly perfectly working phone to get repaired as I fear they will struggle to notice the problem, never mind fix it! I'm hoping a new firmware comes out soon, in the hope that it may resolve my issues...
Me as well ...
I have had this happen to me twice now (Touchscreen not responding).
The first time I had just installed a game and thought it must have been related to that. Pulled the battery and no joy, left it for a while and it came back to life...
Second time I was surfing the web and it stopped responding, pulled the battery and left it for maybe a minute but no joy .... pulled the battery again and left it for probably 20min and it came back to life. When it came back up I noticed the livewallpaper had been turned off and my widgets were gone from the homescreen.
What I did notice when it wasn't working was it had "safe mode" displayed at the bottom left of the screen
Have the Same Problem
Have the same problem i Mine and was super exicedat first it worked fine and after charging the touchscreen stopped working i pulled the battery out and put it back in but no luckso im gonna return mine to the shop hope they replace it
Moral:AT FIRST SUPER EXICTED BUT NOW SUPER ANGRY
Same issue - Is there ANY way to save my data before I send it in for repair/replace?
Hi all,
As of this morning, I have exactly the same issue as the OP. Screen doesn't react to touch, with the exception of the capacitive buttons. I found a dude on YouTube that had the same issue: youtu.be/0oIdllWiV4I
The last thing I did with the phone before it started misbehaving was to answer a call. The phone was on the charger when the call came in - I can't recall whether I unplugged it before answering, or after, or at all during the call. Not sure it has any relevance anyway, only mention it because I've seen reports of people's screens no longer reacting to touch when the phone is plugged in to a charger (apparently it even states in the manual that this may happen).
Anyway, whilst all my contacts, SMS, photos etc are backed up to the cloud, the same can't be said for my app data. Before I lose hours and hours of progress in various games, or all my settings in numerous other apps, etc, can anyone think of any way to get access to the memory of the phone, bearing in mind the following:
I can't connect to Kies to pull a back-up because bluetooth is currently enabled on the phone and when one connects the USB cable, it says "Activating USB mode will deactivate Bluetooth. Continue?" but I can't click the Yes button
I can't connect in USB mass storage mode because I can't navigate to the settings menu entry to enable it
I can't turn Bluetooth off in order to get Kies working, becuase I can't get to the settings menu or pull down the notification bar to reach the power control.
I can't use Voice input to control the device (on the off chance there was a "bluetooth off" voice command) because (presumably with the most recent firmware I flashed via Kies a few weeks back) for some reason Vlingo is no longer the app on the double-home button action. Instead it calls Samsung Voice and wants to walk me through a first use tutorial, but I can't click the next/skip buttons
I installed via Android Market push the app belonging to www_remoteaccessphone_com as it promises to be able to remotely switch bluetooth off, but the website says I haven't installed the app yet, presumably because alrhough I was able to install it without touching the phone, it probably needs to be run at least once to set it up, and I obviously can't do that
I can't start Kies Air to try and get my data that way (starting it would require using the touch screen)
Kies via bluetooth isn't supported on Android
Needless to say, the data I'm trying to retrieve is on the internal memory, not the SD card. As you can see I've been trying all sorts of creative things, but I'm fairly sure I'm screwed. Any bright ideas I haven't thought of?
blaubeer said:
Hi all,
As of this morning, I have exactly the same issue as the OP. Screen doesn't react to touch, with the exception of the capacitive buttons. I found a dude on YouTube that had the same issue: youtu.be/0oIdllWiV4I
The last thing I did with the phone before it started misbehaving was to answer a call. The phone was on the charger when the call came in - I can't recall whether I unplugged it before answering, or after, or at all during the call. Not sure it has any relevance anyway, only mention it because I've seen reports of people's screens no longer reacting to touch when the phone is plugged in to a charger (apparently it even states in the manual that this may happen).
Anyway, whilst all my contacts, SMS, photos etc are backed up to the cloud, the same can't be said for my app data. Before I lose hours and hours of progress in various games, or all my settings in numerous other apps, etc, can anyone think of any way to get access to the memory of the phone, bearing in mind the following:
I can't connect to Kies to pull a back-up because bluetooth is currently enabled on the phone and when one connects the USB cable, it says "Activating USB mode will deactivate Bluetooth. Continue?" but I can't click the Yes button
I can't connect in USB mass storage mode because I can't navigate to the settings menu entry to enable it
I can't turn Bluetooth off in order to get Kies working, becuase I can't get to the settings menu or pull down the notification bar to reach the power control.
I can't use Voice input to control the device (on the off chance there was a "bluetooth off" voice command) because (presumably with the most recent firmware I flashed via Kies a few weeks back) for some reason Vlingo is no longer the app on the double-home button action. Instead it calls Samsung Voice and wants to walk me through a first use tutorial, but I can't click the next/skip buttons
I installed via Android Market push the app belonging to www_remoteaccessphone_com as it promises to be able to remotely switch bluetooth off, but the website says I haven't installed the app yet, presumably because alrhough I was able to install it without touching the phone, it probably needs to be run at least once to set it up, and I obviously can't do that
I can't start Kies Air to try and get my data that way (starting it would require using the touch screen)
Kies via bluetooth isn't supported on Android
Needless to say, the data I'm trying to retrieve is on the internal memory, not the SD card. As you can see I've been trying all sorts of creative things, but I'm fairly sure I'm screwed. Any bright ideas I haven't thought of?
Click to expand...
Click to collapse
flash it with CF-root, boot into CWM recovery, do a nandroid backup after that, use CWM recovery again to mount USB storage, connect to your PC and pull everything off.
Nitrile said:
flash it with CF-root, boot into CWM recovery, do a nandroid backup after that, use CWM recovery again to mount USB storage, connect to your PC and pull everything off.
Click to expand...
Click to collapse
Thanks for the quick advice. I guess I'll need to use my girlfriend's phone to download CF-root and then transfer the SD card to my device. Quick question before I proceed though - is it possible to remove all traces of such tampering, since I've already made out with Samsung that I'm sending it in for repair, and I'm not sure they will honour the warranty if they see it has been rooted etc.
blaubeer said:
Thanks for the quick advice. I guess I'll need to use my girlfriend's phone to download CF-root and then transfer the SD card to my device. Quick question before I proceed though - is it possible to remove all traces of such tampering, since I've already made out with Samsung that I'm sending it in for repair, and I'm not sure they will honour the warranty if they see it has been rooted etc.
Click to expand...
Click to collapse
get a USB jig off ebay or amazon to reset the flash counter. should not cost more than 5 or 6 euros, shipped.
anyways you need to flash CF-root through ODIN if you are coming from stock. instructions are all in chainfire's cf-root thread.
Nandroid Restore
So I successfully rooted, used CWM to do a Nandroid backup, mounted the sd_card and saved the contents (including the nandroid backup) to my PC, reflashed the stock rom & kernel, usb-jigged it to get the counter back to zero/original and sent the phone in for repair. My efforts paid off as they repaired it without question under warranty. I just received the phone back and today set about restoring my backup:
Copied the sd_card contents I'd saved to my HDD back onto the phone
Re-roooted it with Cf-mod.
Used CWM to restore the backup I took before sending it in
It restored boot/system/data/cache successfully
selected reboot now in CWM
The result is that it is still missing all my apps. It only seems to have the "data" like my camera shots and SMS messages, system settings like whether bluetooth is on or off, the volume level, Wifi networks etc. So something was restored. But there is no Google Account configured, the lock screen picture is the default not the one I had beforehand, and as I said, all the apps - the main reason I did this whole thing as my personal data is all backed up to the cloud on a regular basis anyway - have not been restored. Am I confused? I thought a nandroid backup took a complete snapshot of everything, apps included.
Finding out the list of Apps I had in order to reinstall them is not an issue - I have a list of everything I had installed saved on AppBrain. But if I reinstall the apps, all the settings (or progress in the games) within those freshly installed apps will be back to square one, not where I left them, right? Or should I reinstall the apps and then restore the data partition over the top again?
Are you guys using any type of screen protectors, cause if you are, that may be the issue s their have been reports that the screen becomes unresponsive with certain screen protectors when connected to a charger.
However, if you are not using a screen protector, then I would suggest getting the unit replaced as you should not have to do anything, root or otherwise, to get the touchscreen working on a touchscreen phone
achillies400 said:
Are you guys using any type of screen protectors, cause if you are, that may be the issue s their have been reports that the screen becomes unresponsive with certain screen protectors when connected to a charger.
However, if you are not using a screen protector, then I would suggest getting the unit replaced as you should not have to do anything, root or otherwise, to get the touchscreen working on a touchscreen phone
Click to expand...
Click to collapse
Nope, no screen protector or any kind of case for that matter. Anyway, that isn't my issue anymore. The touch-sensitive unit was defective, the phone was repaired under warranty. My issue now is getting my apps & settings back. I have meanwhile read elsewhere that Nandroid doesn't back up the apps - pretty deceptive "backs up everything!" "it is like time travel" etc comments around here then.
Anyway, I reinstalled all the apps I had previously, and thought by reapplying the data partition from the nandroid backup it might then bring back the settings for the reinstalled apps. Instead all it did was remove all those apps again - now I am really confused. How come the restore DOESN'T bring back the apps I used to have, but DOES remove the ones I subsequently install. Does Nandroid touch the apps or doesn't it?
Touch screen not working
So i am having a very peculiar problem related to the GT-I9100 Touch Screen.
I bought the phone from Saudi Arabia and I live in Bangladesh at the moment. So for now I don't have warranty.
I bought it on 4th of this month. It had 2.3.3. So I updated it to 2.3.5. I did not use the phone much before that so I don't know if this problem was there before.
So here is the problem.
First time I noticed it when i pulled the phone from my pocket and could not unlock the pattern. First I thought I forgot the pattern. After sometime I noticed that i could not touch the buttons. I was dragging my finger over the points but there was no connecting line. I restarted the set. But it still did not work. After sometime I took the battery out. And after that it started normally and unlocked. And the touchscreen is totally fine.
I tested it using *#0*#. And every single point in the screen registers touch.
After that this happened couple of times. First couple of days I thought it was a pattern unlock problem. But i tried PIN and Password even using no unlock. It happened in every case.
So after couple of days it totally stopped happening.
But from yesterday it is happening again. And today it happened 3 times.
So today as I had no unlock protocol i tried tapping Home twice. As this brings on the voice command menu. And for the first time i was in the phone without touching the screen.And first i noticed the Menu and Back Soft keys works.And the touchscreen still does not work. And i noticed some thing weird. Always some thing in the screen is Selected. In Menu the + Icon is selected. In first screen the Map icon is selected. Also in Recent Apps the first App is selected. So after a lot of reboots it is back to normal again. Now i see something interesting. In the Battery Usage Graph i can see some really sharp drops. 3 times. Looks like when this happens phones charge takes a nose dive.
So here is the Gist.
Info related the Problem:
1. Usually happens when the phone is my pant pocket for sometime. It does not happen if it is sitting on the table.
2. Touchscreen gets totally disabled.
3. I have no idea why this happens.The exact reason behind it.
4. Battery Charge takes a nose dive when this happens. See the attached images.
5. I still don't know how to bring it back. Sometimes a simple reboot works. Sometimes I have to pull the battery. And sometimes it works on its own.
6. Every other function of the phone works. Like music playback using my UE 200vi music keys using PowerAMP, Siri(Android version), Call can be received using headset.
Battery nose Dive:
dl.dropbox.com/u/30943431/SC20111115-203017.png
dl.dropbox.com/u/30943431/SC20111116-202913.png
Also the selection
dl.dropbox.com/u/30943431/SC20111116-202146.png
So this is the thing. My biggest problem right now is, I don't know why it happens and I don't know how to bring it back from this situation. If I knew I could make sure I don't get it again or I would just fix it every-time. As when this happens I cant make calls or anything which requires the touchscreen.
So guys help me if you can by giving ideas. As i will not go back to KSA in 6 months. So buying a $550 phone unlocked was a total waste. As i cant use it here.
Thanks a million in advance.
---------- Post added at 09:29 PM ---------- Previous post was at 09:13 PM ----------
Sorry for this. But looks like i cant post outside links before i have 8 posts. So i removed the "ht tp : //" part of the links. Copy paste in browser address bar and it will open fine.
And also the next time it happens i will do a video to shou you guys.
Having the same problem while charging touch screen doesn't work
Stock charger and usb cable
i was on CM7 but that happend so i flashed stock but no luck
I will write more observations

problem after hard reset following official Tango/firmware update

Hi,
A few days ago, I updated my HTC Titan (bought in 2011 in France as a sim-unlocked device) to the official Tango update (+ firmware update) through Zune.
Then, after doing a hard reset, the usual setup assistant is displayed, but at the end of it there is a new step that wasn't there before the update (titled "Almost Done") telling me that the phone is going to launch some kind of htc specific utility in order to configure my data connection for my carrier. Then after clicking on "continue", I see a black screen for about 15 seconds (like when an app doesn't manage to load properly and WP7 kills it because it took too long to start), then the start screen appears (but I don't receive the usual fake welcome SMS from Windows Phone).
I can launch apps, but the capacitive Back button, Start button, Search button don't react (they cause the phone to vibrate, but WP doesn't react to these commands).
After shutting down the phone and restarting it, I'm greeted by the setup recovering screen (titled "Welcome Back") telling me that Windows Phone will resume my setup where I left it (that explains why the capacitive buttons don't react: they were software disabled because Windows Phone considered it was still in first setup mode. Same for the fake welcome sms I didn't receive). Of course the same problem happens again when I tap on continue, and when I restart my phone.
I tried several hard reset through the usual methods (either through the about menu, or through the menu displayed using VolUp+VolDown at startup). Still the same problem. I guess it's a bug that should happen on many Titan devices. I contacted the HTC support and they told me to send my phone back to HTC for repair
Of course Zune won't let me restore the backup because of the firmware update not longer compatible with the backup.
Did anybody have the same problem with a stock htc titan rom?
I'm also wondering what is the new "HTC Log disable" command on the "CUST APPSBL" screen? I'm sure it wasn't there before the update. Is there some kind of htc specific logging that is enabled by default (since it is a "disable" command). What is being logged?
Also, the red diode (indicating when the battery is charging) is being lit during startup, which didn't happen before the update. Does that mean something?
Hi,
It is quite normal for the new Tango ROM to display that extra HTC specific step, even though it doesn't work!
I experimented with the Titan a bit and found that as soon as the Start screen appears after setup, before doing anything else, long press the Connection setup app in the app list and uninstall it.
It will enable normal functionality.
If needed you can always download it again from Marketplace.
「 Jai Hind 」
Sent from my GT-N7000 using xda app-developers app
It happened to me too!!!
Moreover, after a hard-reset the HTC Market disappeared in the market!
I disabled the pin to the sim re-formatted, and connected to electricity, and aftew few times HTC market reappeared (!), immediately updated ALL the htc software (even the connection wizard) and everything is OK now... exept the possibility to install INSIDER (by Microsoft)... it is said that the app is not available for my device (!!!) ... I used it until yesterday on my Titan with Mango... I REALLY DO NOT KNOW
BYE
link8506 said:
Hi,
A few days ago, I updated my HTC Titan (bought in 2011 in France as a sim-unlocked device) to the official Tango update (+ firmware update) through Zune.
Then, after doing a hard reset, the usual setup assistant is displayed, but at the end of it there is a new step that wasn't there before the update (titled "Almost Done") telling me that the phone is going to launch some kind of htc specific utility in order to configure my data connection for my carrier. Then after clicking on "continue", I see a black screen for about 15 seconds (like when an app doesn't manage to load properly and WP7 kills it because it took too long to start), then the start screen appears (but I don't receive the usual fake welcome SMS from Windows Phone).
I can launch apps, but the capacitive Back button, Start button, Search button don't react (they cause the phone to vibrate, but WP doesn't react to these commands).
After shutting down the phone and restarting it, I'm greeted by the setup recovering screen (titled "Welcome Back") telling me that Windows Phone will resume my setup where I left it (that explains why the capacitive buttons don't react: they were software disabled because Windows Phone considered it was still in first setup mode. Same for the fake welcome sms I didn't receive). Of course the same problem happens again when I tap on continue, and when I restart my phone.
I tried several hard reset through the usual methods (either through the about menu, or through the menu displayed using VolUp+VolDown at startup). Still the same problem. I guess it's a bug that should happen on many Titan devices. I contacted the HTC support and they told me to send my phone back to HTC for repair
Of course Zune won't let me restore the backup because of the firmware update not longer compatible with the backup.
Did anybody have the same problem with a stock htc titan rom?
I'm also wondering what is the new "HTC Log disable" command on the "CUST APPSBL" screen? I'm sure it wasn't there before the update. Is there some kind of htc specific logging that is enabled by default (since it is a "disable" command). What is being logged?
Also, the red diode (indicating when the battery is charging) is being lit during startup, which didn't happen before the update. Does that mean something?
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Yes, exactly the same problem happened after hard-resetting on tango. I simply waited a bit with the phone on the main menu and the softkeys not working. After a while, I received the WP7 welcome text, and the softkeys started to work again.
maTTeo
Hi all,
I made a new hard-reset.
As suggested by maTTeo I simply waited even with softkeys not working... I only disactivated the pin on sim so that the Titan could find an internet connection.
After receiving the SMS of woelcome on WP7, I immediately upgraded all the HTC apps
Everythings seems fine for the moment...
BYE

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