I called staples to check the availablity of Dell Streak 7. The representive said there will not have new stock of Streak coming soon. Because Dell actually recalled Streak.
Do anyone know more, and is it ture, and why Streak needs recall?
Streak 7 forums
Staples site
Edit: searching the staples.com site shows that three Staples stores near me have this in stock.
Related
Dell recently sent me a replacement streak for an issue I was having. They sent me a full retail box replacement. Unfortunatly, I cannot find the synch cable and AC charger.
If I send the old one back without a charger and cable will I get "charged"?
No, they only want you to send back the phone, you can keep the rest.........I talked to a couple of Dell reps about this. You don't even need to send the battery or the SD card if they sent you ones with the new phone.
digthemlows said:
No, they only want you to send back the phone, you can keep the rest.........I talked to a couple of Dell reps about this. You don't even need to send the battery or the SD card if they sent you ones with the new phone.
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Damn, sweet deal.
The second rep I spoke with @ Dell was absolutely incredible. She was fantastic.
The First rep was horrible. Unhelpfull, nasty hillbilly twang and she kept tring to convince me that saving contact info to the SIM save address, birthdays, info, ect. . I tried to explain to her how data was kept on a SIM but I guess that was far above her paygrade...
NEways, thanks for the info dig-
Did you get a return shipping label? I got a replacement streak a while ago, but there was no return shipping label. I've still got my old one. I had emailed dell, but they never replied.
I am too hoping to get my replacement Streak in next week.
Is it required to return the old streak to dell at all, do they charge if I won't.
Mine screen broken such that I cannot even hard reset it before sending it back to Dell.
Dell has sent me a full retail replacement as well... and without a return shipping label!! Had the replacement for nearly a month now (untouched) and heard nothing from dell yet. Is it safe to say tht I am now the owner of two fully functional streaks? (o:
Sent from my Dell Streak using XDA App
troybklyn said:
Dell has sent me a full retail replacement as well... and without a return shipping label!! Had the replacement for nearly a month now (untouched) and heard nothing from dell yet. Is it safe to say tht I am now the owner of two fully functional streaks? (o:
Sent from my Dell Streak using XDA App
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I need to call a get my free Streak then.
I just got my second replacement and its been dropped all over earth. I send a cratchless one in and got one that doesnt say fully chraged, so they just sent me another and its a peice of **** ........... im calling for a third son of a ............... ugh im pissed
Not free Streak
CyberGhos said:
I need to call a get my free Streak then.
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Just got my replacement Streak today, no return label, but I can't say it is free, the replacement order status is still in processing, will check on Monday if it changes. If it goes to complete/delivered I will get charged for $250
Dell will send the return label by mail - I received mine yesterday! )0:
Sent from my Dell Streak using XDA App
ok so i know that i can get my phone replaced for free through the blacktie protection program from best buy but does the fact that i have streakdroid on it affect that? i am not sure if i need to go back to the stock rom or if they will even care. if anyone knows please let me know.
If you can revert it to stock, I would do so. That way all your bases are covered.
Yes, revert back to stock, Best Buy would not accept that because it is rooted.
Sent from my Dell Streak using XDA Premium App
I cracked my rooted dell streak and sent it to them as is. I thought f them the software has nothing to do with a cracked screen..... And now the sad part, I was without my phone for 43 days, they "lost it" at the service center and my local store wasnt too helpful on getting me a new one. It took 4 calls to the corporate office multiple stops in the store and me almost dragging a geeksquad guy out of the store before they junked my phone so I could get a replacement. Then when I finally the paperwork they dont carry the streak anymore so I had to get back on the phone with corporate with the reginal manger standing next to me before they would get me a streak. It was a nightmare and I cancelled the blacktie once I had my phone in my possesion. Dell doesnt make replacment parts for the streak they cant get a new lcd screen. I hope your experience is better than mine.
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Hi Guys,
Just windering if anyone is waiting for the Replacement Unit. I have been waiting for y Unit since January 18th,2011 and so far Dell Support have no idea to resolve the issue.
The have order the Exchange for more then 10 Times and when i call back to check the status their system shows its pending.
I just kind of shocking how Dell Support works, I work myself in the support and Customer Satisfaction is always first priority but i guess in Dell Books you buy something from them and you are on your own.
Is anyone out there having the same problem i do. Please share your thoughts and let me know if there is any tricks to get the Bloody Support send me a Device.
umar.ranjha said:
Hi Guys,
Just windering if anyone is waiting for the Replacement Unit. I have been waiting for y Unit since January 18th,2011 and so far Dell Support have no idea to resolve the issue.
The have order the Exchange for more then 10 Times and when i call back to check the status their system shows its pending.
I just kind of shocking how Dell Support works, I work myself in the support and Customer Satisfaction is always first priority but i guess in Dell Books you buy something from them and you are on your own.
Is anyone out there having the same problem i do. Please share your thoughts and let me know if there is any tricks to get the Bloody Support send me a Device.
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I take you already have an order #?
you can check your status online here
https://support.dell.com/support/order/GlobalOrderHome.aspx?c=ca&cs=cadhs1&l=en&s=dhs
What I will do next is call Dell mobility directly and ask to talk to a supervisor right away. Tell him/her that you've been waiting for your replacement unit for 3 months and you demand a next day shipping or you take them to a small court claim
Do you think i have not done that already??
In three months i was told several different case numbers and plenty of dispatch numbers. I guess my Issue will be the longest in the Dell Streak support when it comes to read and follow up.
One thing i dont understand about Dell Support is:
" Sir i know it's been Delayed and i apologized for the inconvinience"
Well screw you Mr. Manager put yourself in my pants and tell me how it feels.
Finally send it to unresolved customer support i am 100% sure they are not going to do ****. But lets wait and see......
umar.ranjha are you in the USA? Have to ask before I give my story, don't want to rub salt into your wound if you are not in the USA.
That sucks. Only thing I can recommend is keep calling, asking for different supervisors.... Eventually, someone will do something to help.
I had a great experience with dell in the us. My streak was completely useless and broken out of the box straight from dell. They overnighted me a replacement and that was that
Sent from my Dell Streak using Tapatalk
Strange. I am in the US, I called Dell Moblicity, was on the phone/hold for a total of under an hour. Got replacement phone and battery about a week later, shipped the other one back. This was about a month ago.
No problems.
Perhaps outside the US its not nearly as easy.
Sent from my MB860 using XDA App
umar.ranjha said:
Hi Guys,
Just windering if anyone is waiting for the Replacement Unit. I have been waiting for y Unit since January 18th,2011 and so far Dell Support have no idea to resolve the issue.
The have order the Exchange for more then 10 Times and when i call back to check the status their system shows its pending.
I just kind of shocking how Dell Support works, I work myself in the support and Customer Satisfaction is always first priority but i guess in Dell Books you buy something from them and you are on your own.
Is anyone out there having the same problem i do. Please share your thoughts and let me know if there is any tricks to get the Bloody Support send me a Device.
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Click to collapse
Are u from India? I can help you out.
I am hoping one of you guys might have an address for Dell's customer service for the UK. My Streak has been away for over a month and it looks like UPS might have lost it but I am having no luck with the phone lines- it seems there is only one person who can chase the tracking details(!) and he is off for a week...
I have looked all over the Dell UK site and cannot find an actual email address for support only forms to submit.
Anyone have a similar story or any idea how long Dell give themselves to repair a unit - for instance if this was a PC purchased from my company we would have replaced it by now!
I'm not sure if they sent it to Dell (I'm pretty sure they did) but both times I sent my Streak in for repair through Best Buy it took at least a month. I think it takes Dell a long time to get the parts for repair. Not sure why, though.
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Yep I don't mind if it takes a while to repair normally, what worries me in this case is they don't know where it is!
Last Month my Dellstreak's Might streak got a crack...As i'm hurry to replace it and quit busy in other works i gave it to a my friend to replace that display....
But problem is that i tried 2-3 displays from dell but he couldn't fixed it ...he told me that my device has different connectors from Dell Streak's displays which are available in market... Kindly guide me where i can fix it in Mumbai (india) or will Dell will give me replacement for it as warranty for it my phone is still valid up to dec 31 2011 as i bought it on 31-Dec-2010 (But on dell site its showing up to oct 2011 while searched by service tag) ....
Not sure where your friend is getting the screens. I have purchased a few from EBAY and everyone has worked just fine for me. See if you can find a local ebay auction.
I'm the same, I've replaced my screen many times and they always work perfectly. Maybe you bought the wrong screen?
Please use the Q&A Forum for questions Thanks
Moving to Q&A
i have already bought 2 screens from Ebay both from China and had no problem with replacing
but if you have warranty from Dell then take your device back to them
attila.m said:
i have already bought 2 screens from Ebay both from China and had no problem with replacing
but if you have warranty from Dell then take your device back to them
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I hd visited local carry in service center of dell, but they asked DD of Rs. 10K ($200), for replacement of display, which he'll sent to Dell and thy'll provide me new handset instead of it.
But i doubt as Dell is giving 1yr hardware warranty why are they charging so much big amount for replacement of display which cost around Rs. 5K ($100) on ebay.
Between 2 streaks ive replaced 5 screens. I buy mine on ebay for an average of 50 bucks from hong kong and here in the states ive never had a problem yet. I would suggest otterbox defender case as I oaid less for it than a screen and im sure its paid for itself already good luck
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