If u have upgraded recently, say to the EVo 3d..u are probably eligible for a credit of up to 70 bucks per line..most people dont know about this but sprint will pay u for staying with them after a new service agreement..i just called last night and got 210 dollars in credits...heres what u do..call this number (877)775-4886..tell them that u talked to someone before ur upgrades and they told u that u were eligible for a credit for staying with sprint when u upgraded and renewed ur contract and u have yet to see any credit on ur account and are calling to see whats going on..they will look thru some notes and say that they dont see anything but can go ahead and credit the account for you..hope this helps some people get some credits..it paid my bill this month so im happy!!
HIT THANKS IF I HELPED!!
I think I'm more financially stable than Sprint is right now. I'm not going to rob them.
thanks though.
VoXPCS said:
I think I'm more financially stable than Sprint is right now. I'm not going to rob them.
thanks though.
Click to expand...
Click to collapse
I doubt this.
VoXPCS said:
I think I'm more financially stable than Sprint is right now. I'm not going to rob them.
thanks though.
Click to expand...
Click to collapse
Rob them??? its money due to u that they try and hide so u dont know about it...and ur more finacially stable than sprint? why dont u start a carrier then..maybe u can call it FULLOF**** and give us free phones..lmao
Start a thread to help people save money and of course the trolls come out!!!
Has anyone else tried this, and did it work? I'll probably try later today.
Sent from my 3VO using XDA App
v3lly2 said:
Has anyone else tried this, and did it work? I'll probably try later today.
Sent from my 3VO using XDA App
Click to expand...
Click to collapse
Ive had about 5 people i know do it and have it work
Damn, I will try it later too. I also got an airvana for free because of poor reception on E3D. That was nice...
VoXPCS said:
I think I'm more financially stable than Sprint is right now. I'm not going to rob them.
thanks though.
Click to expand...
Click to collapse
lol
on topic:thanks op, i just called and got it applied in less than 10 minutes, everybody gogogogogo
off topic:sprint support is the nicest ive ever talked to, i wonder why
I got this last month when I first got my evo. It was a "loyalty" credit or something
6foot7foot said:
lol
on topic:thanks op, i just called and got it applied in less than 10 minutes, everybody gogogogogo
off topic:sprint support is the nicest ive ever talked to, i wonder why
Click to expand...
Click to collapse
That number is a retention line..so they do whatever to please you!! glad i could help ya...hit thanks button if ud like!!
Worked for me! I told them that Sprint had informed me of a $70 credit I'd receive if I had upgraded. The lady on the phone said "I didn't see that it was noted on the account, but I did see that you had upgraded within the last 30 days, so we will go ahead and honor it. You will see it reflect on your bill within 24-48 hours"!
I'm on the phone with them now... might not work... they usually apply it right when you renew your contract so since some time has gone by, I might not get it... on hold now cuz she is researching.
Would this work for a SERO-P account?
JayDaKissEP said:
I'm on the phone with them now... might not work... they usually apply it right when you renew your contract so since some time has gone by, I might not get it... on hold now cuz she is researching.
Click to expand...
Click to collapse
This worked.. although she had to change the 2 year contract to todays date which is 1 month and 3 days later. Totally worth it for $70 credit!!!
I tried this like a month ago right after I got my phone, I talk to two different people and they said nothing like that and they couldn't do it, maybe I should just try and call again, but radioshack gave me an early upgrade somehow. I only had half upgrade, so I would of had to pay 75 dollars more, but I got the phone for 42 , cause they gave me 158 for my OG EVO , So does this still work if they give you an early upgrade?
Sent from my Shooter using XDA Premium App
There was a thread about this about a month ago and yes it should work if you call retentions..I've gotten 3 early.(like a year early) upgrades and also got them to credit 50 bucks on 2 accounts..from my understanding though your supposed to do this before you upgrade your phone because afterwards your contract is already renewed..u need to be pretty close to the emd.of your contract.
When I called a couple weeks ago, they said they couldn't do it because my SERO-P plan is already heavily discounted.
100$$
irishgreen said:
If u have upgraded recently, say to the EVo 3d..u are probably eligible for a credit of up to 70 bucks per line..most people dont know about this but sprint will pay u for staying with them after a new service agreement..i just called last night and got 210 dollars in credits...heres what u do..call this number (877)775-4886..tell them that u talked to someone before ur upgrades and they told u that u were eligible for a credit for staying with sprint when u upgraded and renewed ur contract and u have yet to see any credit on ur account and are calling to see whats going on..they will look thru some notes and say that they dont see anything but can go ahead and credit the account for you..hope this helps some people get some credits..it paid my bill this month so im happy!!
HIT THANKS IF I HELPED!!
Click to expand...
Click to collapse
Worked Like A Charm!!!!GOT 100$ CREDIT.....GOOD LOOKING OUT HOMMIE!!!!!
it works i just got $140 in credit added to my bill
Hellz yeah, 70 off is always a huge plus. Thanks OP
Related
Does anyone know how the release at the Sprint stores works? I went in yesterday to see where I am on the list and they said they could see my preorder, but they had no way of checking priority. This seems strange to me. They said they had about 90 people on the list, which also blew me away. Apparently I am supposed to show up as early as possible on the 24th (they are opening at 8am that day). This would mean that it's first come first serve on release day (as long as your name is on the list)??
Apparently they got about 45 Epics last year and had 140 preorders. Let's hope the E3D is more plentiful.
Maybe I should try to find a less popular store ????
Sent from my HERO200 using XDA Premium App until 6/24 if everything goes right.
Hmm i wasn't aware of that issue. I was under the understanding that if you pre-ordered, they would have one waiting for you on release date, although it makes sense if they can't adequately stock the store.
Hmmm... guess i'm going early!
I was first in line when the Evo came out and I plan to be first in line for the 3d. Can't wait!
my sprint store told me i was #3 on the 3d and #1 on the view lol. told me about a week before the release they would call me to set up an appointment on release day to pick it up.
I would like the answer to this as well since this is my first pre order...I was under the assumption i would get it on launch day..anyone who works at a retailer please chime in
Damn they should take regular peoples lifes into consideration , lol , i preordered may 20 something and i think im like # 5 on the list but if they skip me just because im no waiting outside , im probably not gonna get the phone. I dont even get out of work till 3:30 pm. Who really has it like that that they can just take off of work for a phone? lol come on
carnivalrejectq said:
Damn they should take regular peoples lifes into consideration , lol , i preordered may 20 something and i think im like # 5 on the list but if they skip me just because im no waiting outside , im probably not gonna get the phone. I dont even get out of work till 3:30 pm. Who really has it like that that they can just take off of work for a phone? lol come on
Click to expand...
Click to collapse
Lol I do...but that's a perk working in state government..but I wonder if it matters what place u are in the pre orders or if its first come.first serve..I mean what's the point if preorder if someone who didn't can walk in the store and buy one all tje same?
firmbiz94 said:
Lol I do...but that's a perk working in state government..but I wonder if it matters what place u are in the pre orders or if its first come.first serve..I mean what's the point if preorder if someone who didn't can walk in the store and buy one all tje same?
Click to expand...
Click to collapse
I dont think they can do that but what i got out of what the guy told me is that someone who preordered can do what you are saying.....so if they have 150 phones and 200 people preordered and you dont show up till the next day.......good luck basically lol
Basically the pre order works like this....once the pre order period ends...they get exactly the amount of evo3Ds to fill their order plus some extras for the slow ones who think they could juss walk up and get one...soo u dont have to wait in line...as long as ur name is on the list...but they will hold one for u untill 48 hrs...
Sent from my PC36100 using XDA Premium App
O well thats pretty nice then........idk why the sprint employee tried to make it seem like i may be losing out if i dont come at 6 am ......lol....... and im pretty sure this guy was the head of the store.
You have to remember Sprint has already said there will be NO SHORTAGE of EVO 3D'S so everyone is thinking like when the evo came out and it is just not going to be that way.
Sprint already said they have been told there will be no shortage from HTC.
carnivalrejectq said:
I dont think they can do that but what i got out of what the guy told me is that someone who preordered can do what you are saying.....so if they have 150 phones and 200 people preordered and you dont show up till the next day.......good luck basically lol
Click to expand...
Click to collapse
I hope that's true. I still find it hard to believe that they have 90 preorders for a phone that was kept secret for so long. I am not sleeping on the sidewalk or anything but I will stop in on my way to work. We'll find out in 2 weeks.
Sent from my HERO200 using XDA Premium App
Best Buy will call you 2 days prior to make an appt to come in so no line waiting. The pre-order is good until Monday morning. Since Friday 24th is my anniversary, I'm getting it first thing Saturday.
wjason said:
Does anyone know how the release at the Sprint stores works? I went in yesterday to see where I am on the list and they said they could see my preorder, but they had no way of checking priority. This seems strange to me. They said they had about 90 people on the list, which also blew me away. Apparently I am supposed to show up as early as possible on the 24th (they are opening at 8am that day). This would mean that it's first come first serve on release day (as long as your name is on the list)??
Apparently they got about 45 Epics last year and had 140 preorders. Let's hope the E3D is more plentiful.
Maybe I should try to find a less popular store ????
Sent from my HERO200 using XDA Premium App until 6/24 if everything goes right.
Click to expand...
Click to collapse
If you are a current customer and made a preorder you will lose your EVO TO a new customer.
Sent from my PC36100 using Tapatalk
J
carnivalrejectq said:
O well thats pretty nice then........idk why the sprint employee tried to make it seem like i may be losing out if i dont come at 6 am ......lol....... and im pretty sure this guy was the head of the store.
Click to expand...
Click to collapse
I left the sprint store with the same impression..I asked him if I pre ordered there that i would def get my phone on launch day and he was Luke "if your here before we run out' so I was thinking what's the point of the pre order if that's the case..I never have pre ordered b4 so I'm not sure how it works..but I had a hard time getting my 4g even months after itaunched..it seemed like stores would get like 5 at a time and unless u walked in at the right time you were sol.
firmbiz94 said:
J
I left the sprint store with the same impression..I asked him if I pre ordered there that i would def get my phone on launch day and he was Luke "if your here before we run out' so I was thinking what's the point of the pre order if that's the case..I never have pre ordered b4 so I'm not sure how it works..but I had a hard time getting my 4g even months after itaunched..it seemed like stores would get like 5 at a time and unless u walked in at the right time you were sol.
Click to expand...
Click to collapse
apparently the girl at the sprint store in NJ where i go said i was the 2nd person there
what is weird, is that they did not require me to put any money down as a preorder, she just put me on their list
she also told me that i was guaranteed that phone if i come to pick it up that day (which i will)
i am going to call them tomorrow again to verify with another employee....
I got my evo on the first day of launch without a pre order.. literally just walked up and got it. no line... then the evo just exploded like 2 days after., once people saw it and their geeky friends were showing it off.
this time from what i keep reading, sprint wont have a shortage. just walk up and buy it. i plan on doing the same.
carnivalrejectq said:
Damn they should take regular peoples lifes into consideration , lol , i preordered may 20 something and i think im like # 5 on the list but if they skip me just because im no waiting outside , im probably not gonna get the phone. I dont even get out of work till 3:30 pm. Who really has it like that that they can just take off of work for a phone? lol come on
Click to expand...
Click to collapse
salaried, exempt, employees can hehe
I was told that they call the number of people based on the phones they have. 50 phones, 50 calls to the first on the list. They said that once you receive the call you get 24 hours to come pick it up.
Sent from my PG06100 using XDA App
Seanc13 said:
I was told that they call the number of people based on the phones they have. 50 phones, 50 calls to the first on the list. They said that once you receive the call you get 24 hours to come pick it up.
Sent from my PG06100 using XDA App
Click to expand...
Click to collapse
That would be a nice procedure, if things follow along those lines, but I might take a extremely early lunch to get mine when they open the Store, though I'm number one on there list.
Sent from my PC36100 using Tapatalk
I really want to get this phone. My situation is that my contract doesn't end until next year but my yearly upgrade is 7/1 when and how will i be able to get the phone for $199?
Keep Waiting... LOL
Sent from my PC36100 using XDA Premium App
You can get it in the 1st of July If you have an upgrade then.
Sent from my PC36100 using XDA App
lol just wait a few weeks.
i'd reccomend just waiting a couple of weeks, however....
If you really want to try and push it call: (877) 775 4886
It's the sprint customer service line that i've had the best luck with, they seem really nice.
Say you really want to get the EVO 3d, and want to get your upgrade moved up. Sometimes they say yes, sometimes they say no. They moved mine up from september to june.
Just hang up and call back if they say no, try a couple of times and you'll eventually get a rep that will move it for you.
Be persistent it took me 3 calls but they did it at no cost. At first they wanted me to buy out of my contract but I kept calling. My upgrade was january. Good luck
I would just wait 7 days.... I only pushed for two of my upgrades because they were August and next year.
wow we have the same upgrade day! lol i was wondering about this also. so is it 199.99 even though it's only a 1 year upgrade?
efan3719 said:
wow we have the same upgrade day! lol i was wondering about this also. so is it 199.99 even though it's only a 1 year upgrade?
Click to expand...
Click to collapse
I'm 90% sure that the yearly upgrade ($75 off) only takes 75 off the original price the store is selling it for. So if its $599, you get it for $524 if you're at 1 year. The 2 year upgrade people (And 1 year gold) are getting extras off that 1 years can't get, or the 2 years would be paying 449 for the phone.
Feel free to correct me if I'm wrong... Someone who works with sprint or RS or BB may know better.
efan3719 said:
wow we have the same upgrade day! lol i was wondering about this also. so is it 199.99 even though it's only a 1 year upgrade?
Click to expand...
Click to collapse
No, it will be much more expensive with a 1 year upgrade. However, lots of people (including myself) have had luck calling the number GreenKnight posted to get their full (2 year) upgrade early. Most people are saying to wait because it seems like the key to getting moved up is already having your one year upgrade available. As always Your Milage May Vary.
Call the number. My one year wasn't until August and I got it pushed up for a full upgrade.
i havent tried the number but i did do that thing where you pm'd that dude at the sprint user forums and he forwarded it to someone who would help get you an early upgrade but they said that since my upgrade came in july that it was not eligible for that.... :/
My 75$ upgrade eligability isn't until 7/1 as well but I called last Thursday said no . So i hanged up and tried sprint chat and they upgraded me to full discount....
Sent from my PC36100 using XDA App
i was just given the $75 upgrade not long ago and i was suppose to get my full upgrade in march 2012. I called sprint and told them im tired of my pos phone and asked them to move my upgrade or im leaving...the supervisor I spoke to instantly gave me the upgrade. I checked 10 minutes after getting off the phone with him and it was there.
and its not like i did a dishonest thing. Im getting an Evo 3D and they get my money for another 2 years. win win situation.
snarebum said:
i was just given the $75 upgrade not long ago and i was suppose to get my full upgrade in march 2012. I called sprint and told them im tired of my pos phone and asked them to move my upgrade or im leaving...the supervisor I spoke to instantly gave me the upgrade. I checked 10 minutes after getting off the phone with him and it was there.
and its not like i did a dishonest thing. Im getting an Evo 3D and they get my money for another 2 years. win win situation.
Click to expand...
Click to collapse
Well you manipulated your way, unfairly, into an early upgrade, so if that doesn't bother you, then you are good to go. But, they are getting their money so w/e i guess.
eder6301 said:
My 75$ upgrade eligability isn't until 7/1 as well but I called last Thursday said no . So i hanged up and tried sprint chat and they upgraded me to full discount....
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
what exactly did you say? if you dont mind me asking. there are all sorts of stories about getting nice stuff from sprint if you say the right thing to the right person...
Greenkknight101 said:
i'd reccomend just waiting a couple of weeks, however....
If you really want to try and push it call: (877) 775 4886
It's the sprint customer service line that i've had the best luck with, they seem really nice.
Say you really want to get the EVO 3d, and want to get your upgrade moved up. Sometimes they say yes, sometimes they say no. They moved mine up from september to june.
Just hang up and call back if they say no, try a couple of times and you'll eventually get a rep that will move it for you.
Click to expand...
Click to collapse
wowowowowow I called your number and the rep reset my eligibilty just like that. i'm getting the 3d for 199 sweet!
I called that number and I got 2 of my lines a full upgrade but I wonder I'm running sprint lovers on my current evo will that be enough or should I unroot?
Weird....I bought my 3VO at midnight during the premier pre-order.... I used the same card as I have linked to pay my bill....
Here's what's weird .... They posted the 239ish as an account credit in addition to giving me a credit of $70 for extending my contract....so now, today, instead of owing spring money, I have a credit of around 150.....
Did this happen to anyone else? Seems like I essentially got the 3VO for free, plus the $70 credit.....you'd think they would have,figured that out.....I'm not gonna be the one to tell them!
Sent from my 3VO
Vandelay007 said:
Weird....I bought my 3VO at midnight during the premier pre-order.... I used the same card as I have linked to pay my bill....
Here's what's weird .... They posted the 239ish as an account credit in addition to giving me a credit of $70 for extending my contract....so now, today, instead of owing spring money, I have a credit of around 150.....
Did this happen to anyone else? Seems like I essentially got the 3VO for free, plus the $70 credit.....you'd think they would have,figured that out.....I'm not gonna be the one to tell them!
Sent from my 3VO
Click to expand...
Click to collapse
They will fix it... I had 900 dollar credit on tmobile. A month later it was back to normal...
sent from my beasto 3d
My bill won't be posted for about another two weeks. I hope it happens to me too
I wouldn't say anything to anyone. I would have kept my mouth shut including on this forum. That said I will see if I can get the same luck
Sent from my PC36100 using XDA App
the phone wont get billed to your account until the next billing cycle
Dont get to excited, I bought the evo3d and had $230 credit, I also thought I got lucky!.. Then 2 days ago they updated it and now I owe. lol
Yet you could still get to keep it, you never know! Good Luck!
Yeah my payment showed on the bill but it adjusted after a week.
That is how Telesales does it
When you order and pay, they apply the payment to your account. When your next billing cycle comes, they then bill your account.
I would advise still paying your account as normal, otherwise, you will owe.
Telesales always does this.
I had a payment due of 18 bux, but I still posted by 235 payment, now shows a credit of 216.. I know it will catch up.. I have been through this before.. that is how it works (I have 5 lines and airave).
To the op what happen is someone renewed the contract on one of you lines to get the $70 credit. They will not fix it. If it was done on the line with you 3d it was in customer service rep error but it will not be charged back to your acct. I work at sprint and have done this a few times and got wrote up for it but it never affected the customer.
Sent from my 3D using Tapatalk
okcxb said:
To the op what happen is someone renewed the contract on one of you lines to get the $70 credit. They will not fix it. If it was done on the line with you 3d it was in customer service rep error but it will not be charged back to your acct. I work at sprint and have done this a few times and got wrote up for it but it never affected the customer.
Sent from my 3D using Tapatalk
Click to expand...
Click to collapse
Thanks, but I was sure the $70 credit would stay, I had just never seen a credit for the price I paid for a phone, I usually have bought them right at the sprint store
Sent from my 3VO
No prob
Sent from my 3VO!
Vandelay007 said:
Weird....I bought my 3VO at midnight during the premier pre-order.... I used the same card as I have linked to pay my bill....
Here's what's weird .... They posted the 239ish as an account credit in addition to giving me a credit of $70 for extending my contract....so now, today, instead of owing spring money, I have a credit of around 150.....
Sent from my 3VO
Click to expand...
Click to collapse
pics or it didnt happen.............
I happens all the time. Like I said though its done in customer service rep error.
Sent from my 3VO!
SayWhat10 said:
pics or it didnt happen.............
Click to expand...
Click to collapse
For starters, none of the screen shot apps work w/o root... And 2nd - I promise not to lose any sleep over it if you don't believe me....
Sent from my 3VO
okcxb said:
I happens all the time. Like I said though its done in customer service rep error.
Sent from my 3VO!
Click to expand...
Click to collapse
all the time? ive bought plenty of phone online/telesales, never got it 'credited' to my account instead of charging me. I'm sure its not all that common as you want to make it seem to be
Vandelay007 said:
For starters, none of the screen shot apps work w/o root... And 2nd - I promise not to lose any sleep over it if you don't believe me....
Sent from my 3VO
Click to expand...
Click to collapse
For starters, there is a screen app that works without root
And 2nd, why would you need a screen app anyway? If you got credited it for it,all you do is log in to your account from a COMPUTER, and take a small pic of your bill with the EVO 3D price in the credit column,instead of showing that they charged you for it.
I mean its really easy to type hey i ordered 2 evo's and sprint gave them to me for free. #imjustsaying
Now of course mistakes can happend and do happen But what is sounds like REALLY happened is, you ordered the evo and actually paid for the phone. Since you paid with credit card, of course it will come up as a credit because its a payment. Now for you to actually 'get the phone for free',you need to see another item on your bill (or not). The first item of 239 or so should be when you paid credit card, the next item(which might not come for a week or so, or next bill) is an item actually charging an evo 3D to your account.
Now for you to actually 'get the evo for free', you should see NO charge for the price of the evo, OR you should see a charge/price for the evo, but put in the credit column. WHich basically means if you paid 239 by credit card,but the evo item charge came and and it was a credit, you should actually see $578 of credit (since you paid for a phone AND they credited the price of an evo to you).Most people chose to have the phone billed to their account instead of paying so this 'free' evo wouldnt apply to us.
Im pretty sure that didnt happen, and they simply didnt charge the phone to your account yet.
#imjustsaying
okcxb said:
To the op what happen is someone renewed the contract on one of you lines to get the $70 credit. They will not fix it. If it was done on the line with you 3d it was in customer service rep error but it will not be charged back to your acct. I work at sprint and have done this a few times and got wrote up for it but it never affected the customer.
Sent from my 3D using Tapatalk
Click to expand...
Click to collapse
So you like getting written up?
Sent from my PC36100 using Tapatalk
Happened to me when I ordered my HTC Hero a loong time ago. They fixed the balance by the time I had to pay it.
Overstew said:
Happened to me when I ordered my HTC Hero a loong time ago. They fixed the balance by the time I had to pay it.
Click to expand...
Click to collapse
yeh, but that means it didnt happen....
i just think the OP is celebrating too early
Well I shouldn't have said all the time but it happens a lot. If getting wrote gets me my bonus check at the end of the month I'm gonna take the write up. Lol
Sent from my 3VO!
Just tried to exchange my phone for the second time and they refused to do it even though I'm in my 30 days.
I'm gonna try a different Sprint Store soon but the manager, after a huge arguement, offered to order a refurbished phone.
Being so new, is there any chance I'd get an actually refurbished phone?
ColdH33t said:
Just tried to exchange my phone for the second time and they refused to do it even though I'm in my 30 days.
I'm gonna try a different Sprint Store soon but the manager, after a huge arguement, offered to order a refurbished phone.
Being so new, is there any chance I'd get an actually refurbished phone?
Click to expand...
Click to collapse
if u went thru the insurance comp......and being that the phone is so new, that u should get a new one from asurion......also u can only exchange or return ONCE within 30 days.....thats there policy, but who's to say they would do it twice....or more...
That's not true, I'm on my fourth, and this one is messed up too, I called them and they are going to exchange it. call customer support, create an e-ticket and take to a sprint repair center
Sent from my PG86100 using XDA App
They don't even have refurbished phone yet my brothers 3d took a crappy and he went in tried to order him one and it says backorder meaning no refurbs yet
3D > iClone
I wouldn't want a refurbished for sure during my 30 days........
Sent from my Xoom using Tapatalk
fester225 said:
That's not true, I'm on my fourth, and this one is messed up too, I called them and they are going to exchange it. call customer support, create an e-ticket and take to a sprint repair center
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
Hmm I think I'll do that.
But yeah, every CS rep told me that since I'm in my 30 days I can get another exchange. I exchanged prior for some other defect and now these damned dead pixels.
Make a scene .. I would love to see someone refuse to change my phone .. even if it was Sprint I would demand a brand new phone not refurbished. Go back and keep making a scene and especially if there are other people there and last but not least report them to the corporate and bbb just make some **** up like they screamed ...
Sent from my PG86100 using Tapatalk
red man said:
Make a scene .. I would love to see someone refuse to change my phone .. even if it was Sprint I would demand a brand new phone not refurbished. Go back and keep making a scene and especially if there are other people there and last but not least report them to the corporate and bbb just make some **** up like they screamed ...
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
We'll I've already argued with two managers and a technician. They were trying to push the idea that it wasn't a dead pixel but I proved it to them and then they continued to refuse me a new phone.
Apparently I have to pay a restocking fee now? I called up Customer Service and they said that I have to pay a restocking fee. Is this true? It's just $35 but still. I don't want to pay and then get a bad one again.
No dude theres no restocking fee or anything like that. Call them again, if they give you a problem, threaten to cancel your service. See how fast they run to help you out.
Yeah I think I am going to just go and cancel my service.
If I cancel, I can just open again right?
ColdH33t said:
Yeah I think I am going to just go and cancel my service.
If I cancel, I can just open again right?
Click to expand...
Click to collapse
Not without them having to "reopen" it for you....
I think you may have to wait "60 days"
And do another credit check..
3D > iClone
THAT'S messed up man! I hate people like that. Instead of giving you a hard time just exchange it! Call retentions right in front of them.
talk to retentions, tell them your story and that you're thinking of dropping Sprint, they'll treat you right
ycats said:
talk to retentions, tell them your story and that you're thinking of dropping Sprint, they'll treat you right
Click to expand...
Click to collapse
I spoke to retention and they told me to just go back to the store.
I'm gonna try a different store tomorrow though.
You should get retention or someone high up to call the store.
Manager is just trying to maximize profit....so have Sprint straighten him out.
BlueGoldAce said:
You should get retention or someone high up to call the store.
Manager is just trying to maximize profit....so have Sprint straighten him out.
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Yeah they called the store and the store manager was all like, Oh no sufficient reason for exchange. It's the most bull thing ever.
So I had an airave take a dump on me. I called Sprint and got another one sent to me. I hooked the new one up and it wasn't connecting with the network. I called to troubleshoot and they said they'd send me another one. When I woke up in the morning everything was connected and working fine, so I sent back the old defective one and called to cancel the one they were going to send me. This was back in December and I thought everything was fine till about four weeks ago. Now they are trying to charge me $300 for not returning the one that is hooked up, working, and still in use. They have no record of the defective one being sent back. In so many words I told them they will have to suck the money from my cold dead limp penis. I'm about to drop a big chunk of change on three new phones and go pre paid if I can, otherwise I'll have to sign a contract with T-Mobile and still have to drop some cheese. I'm going to call the retentions department on Monday and see if I end up raging on Sprint for the last time. Just throwing it out there to see if anyone has any advice that I haven't thought of. Fyi ball of fire has been discussed, but not ruled out.
T.Y.I.A.
:beer::beer::beer::beer::beer::beer::beer::beer:
Wow lol.
Don't you have tracking info for the returned device? Why are they wanting you to pay $300 for the one that is hooked up? Were you paying the $5\mo charge before all of this happened? Had you paid the $99 for any of the devices at any point (the intiial fee some have to pay?)
incarceration said:
Wow lol.
Don't you have tracking info for the returned device? Why are they wanting you to pay $300 for the one that is hooked up? Were you paying the $5\mo charge before all of this happened? Had you paid the $99 for any of the devices at any point (the intiial fee some have to pay?)
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I haven't ever been charged anything for the airave because it's been needed to be able to use their service.
It was months ago when I sent it back and don't even know where to begin with ups. At this point I don't even know which one they want money for. It was originally the one that was hooked up in my house until they found out I have it. Now they're wanting money for the one they say they haven't received. Should I file a claim with ups or would that not help at all since Sprint says there is no activity with the tracking number assigned to the return packaging. So if I dropped it off at ups and there hasn't been any activity connected with the tracking number one would think it's just sitting in the back room then.
Dude had the exact samething happen to me. I logged into sprint to pay my bill and noticed the hefty charge on there and called into customer service to see wtf. They told me the same that there was no record of the broken one being returned so they were going charge me. However, I *****ed and complained enuff that they did take the charge off my account.
MattC74 said:
Dude had the exact samething happen to me. I logged into sprint to pay my bill and noticed the hefty charge on there and called into customer service to see wtf. They told me the same that there was no record of the broken one being returned so they were going charge me. However, I *****ed and complained enuff that they did take the charge off my account.
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Who did you talk to? What department? I'm calling retentions in the morning. Is that the department you went through? Did you have to talk about burning someone's house down or stuff about their mom? I've been dealing with this for months now and this is the last time I'm going to talk to them about this so I was wondering if there were and key words or phrases that I should use to optimize my results.
It was a person in billing. She told me that she would go ahead and remove the charge cause surely they had the old airave or it jus hadn't got updated in system yet. I guess I got lucky. I basically just *****ed how it wasn't my fault that they didn't receive it and I gave it to ups and had a receipt. Good luck man.and hope it works out for you.
Sent from my PG86100 using Tapatalk
MattC74 said:
It was a person in billing. She told me that she would go ahead and remove the charge cause surely they had the old airave or it jus hadn't got updated in system yet. I guess I got lucky. I basically just *****ed how it wasn't my fault that they didn't receive it and I gave it to ups and had a receipt. Good luck man.and hope it works out for you.
Sent from my PG86100 using Tapatalk
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Supposedly they have checked the warehouse twice and can't find it. It's probably already been fixed and sent out to their next victim.
Called retentions and I'm waiting to here back from them.
Haven't heard anything yet so they must be getting the lube ready
Uncle Lizard said:
Called retentions and I'm waiting to here back from them.
Haven't heard anything yet so they must be getting the lube ready
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Just keep calling.
Sent from my PG86100 using Tapatalk
MattC74 said:
Just keep calling.
Sent from my PG86100 using Tapatalk
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They called me back, but I couldn't answer and when I called back they were closed. Have to wait till tomorrow to find out the verdict.
Well hope they get you squared away. Keep up posted.
Sent from my PG86100 using Tapatalk
I have to send the one I'm using back and wait for the charges to come off then call and tell them I have bad reception so I get a new one. These people suck. I'm going back to T-Mobile in June. At least I get to wait till they make the phone I want lol
On a positive note I won't be getting charged. Advice for everyone. Do not call customer service if you have problems! They know nothing and don't have authority to do anything. I'm calling retentions from now on if I have a problem. That number for anyone that cares to know is 855-848-3280. At least the guy I talked to know what's going on and how to fix it even if it was a round about way.
Uncle Lizard said:
On a positive note I won't be getting charged. Advice for everyone. Do not call customer service if you have problems! They know nothing and don't have authority to do anything. I'm calling retentions from now on if I have a problem. That number for anyone that cares to know is 855-848-3280. At least the guy I talked to know what's going on and how to fix it even if it was a round about way.
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Well glad it worked out
MattC74 said:
Well glad it worked out
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It's been going on since October I guess, but I didn't find out till December. What the hell are they doing over there?
Uncle Lizard said:
It's been going on since October I guess, but I didn't find out till December. What the hell are they doing over there?
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They were busy screwing everyone else over with missing airave charges lol