Just tried to exchange my phone for the second time and they refused to do it even though I'm in my 30 days.
I'm gonna try a different Sprint Store soon but the manager, after a huge arguement, offered to order a refurbished phone.
Being so new, is there any chance I'd get an actually refurbished phone?
ColdH33t said:
Just tried to exchange my phone for the second time and they refused to do it even though I'm in my 30 days.
I'm gonna try a different Sprint Store soon but the manager, after a huge arguement, offered to order a refurbished phone.
Being so new, is there any chance I'd get an actually refurbished phone?
Click to expand...
Click to collapse
if u went thru the insurance comp......and being that the phone is so new, that u should get a new one from asurion......also u can only exchange or return ONCE within 30 days.....thats there policy, but who's to say they would do it twice....or more...
That's not true, I'm on my fourth, and this one is messed up too, I called them and they are going to exchange it. call customer support, create an e-ticket and take to a sprint repair center
Sent from my PG86100 using XDA App
They don't even have refurbished phone yet my brothers 3d took a crappy and he went in tried to order him one and it says backorder meaning no refurbs yet
3D > iClone
I wouldn't want a refurbished for sure during my 30 days........
Sent from my Xoom using Tapatalk
fester225 said:
That's not true, I'm on my fourth, and this one is messed up too, I called them and they are going to exchange it. call customer support, create an e-ticket and take to a sprint repair center
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
Hmm I think I'll do that.
But yeah, every CS rep told me that since I'm in my 30 days I can get another exchange. I exchanged prior for some other defect and now these damned dead pixels.
Make a scene .. I would love to see someone refuse to change my phone .. even if it was Sprint I would demand a brand new phone not refurbished. Go back and keep making a scene and especially if there are other people there and last but not least report them to the corporate and bbb just make some **** up like they screamed ...
Sent from my PG86100 using Tapatalk
red man said:
Make a scene .. I would love to see someone refuse to change my phone .. even if it was Sprint I would demand a brand new phone not refurbished. Go back and keep making a scene and especially if there are other people there and last but not least report them to the corporate and bbb just make some **** up like they screamed ...
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
We'll I've already argued with two managers and a technician. They were trying to push the idea that it wasn't a dead pixel but I proved it to them and then they continued to refuse me a new phone.
Apparently I have to pay a restocking fee now? I called up Customer Service and they said that I have to pay a restocking fee. Is this true? It's just $35 but still. I don't want to pay and then get a bad one again.
No dude theres no restocking fee or anything like that. Call them again, if they give you a problem, threaten to cancel your service. See how fast they run to help you out.
Yeah I think I am going to just go and cancel my service.
If I cancel, I can just open again right?
ColdH33t said:
Yeah I think I am going to just go and cancel my service.
If I cancel, I can just open again right?
Click to expand...
Click to collapse
Not without them having to "reopen" it for you....
I think you may have to wait "60 days"
And do another credit check..
3D > iClone
THAT'S messed up man! I hate people like that. Instead of giving you a hard time just exchange it! Call retentions right in front of them.
talk to retentions, tell them your story and that you're thinking of dropping Sprint, they'll treat you right
ycats said:
talk to retentions, tell them your story and that you're thinking of dropping Sprint, they'll treat you right
Click to expand...
Click to collapse
I spoke to retention and they told me to just go back to the store.
I'm gonna try a different store tomorrow though.
You should get retention or someone high up to call the store.
Manager is just trying to maximize profit....so have Sprint straighten him out.
BlueGoldAce said:
You should get retention or someone high up to call the store.
Manager is just trying to maximize profit....so have Sprint straighten him out.
Click to expand...
Click to collapse
Yeah they called the store and the store manager was all like, Oh no sufficient reason for exchange. It's the most bull thing ever.
Related
I made a thread here a few days ago about how my 3vo keeps randomly rebooting:
http://forum.xda-developers.com/showthread.php?t=1176931
The phone likes to randomly reboot, freeze or suddenly goes into a phase where its unable to turn on at all unless I do a had reset by holding down volume down and the power button. I took it in to sprint and they saw how it wouldn't even turn on, and all these morons did was reset it again claiming to have fixed the problem. They refused to give me an exchange.
When it started rebooting again, I went back and they told me to go to the sprint repair center where I'd have to drop it off and leave it there for a few hours where it would be tested for the problem. I live really far from this repair center and to make it worse, the idiots at that store told me, if they could not replicate the problem, they would not honor any exchange policy. The problem with this is that the rebooting is really random, sometimes the phone can go a full 2 days without any issue and then without warning all hell will break loose. The person who had reset my phone before even went as far as to say that there is nothing wrong with my phone and that its well within normal operation.
wtf is this? This is the biggest joke of a customer service I have ever seen. I'm really starting to miss T-mobiles service now. I've called multiple sales reps and stores and all they do is try to redirect me to someone else over and over again.
Any advice? I really like the evo 3d, all I ask is for a damn phone that isn't defective.
Try to find another store or call and ask for a supervisor for customer care and have them note your account to replace your phone. You should definitely get it exchanged. This is not a common problem with the phone at all.
The other option is if you are still within your 30 days, go to the store and tell them you want to return it and then buy it again but this time get a newer device. You can do that within your 30 days of course unless you are waiting to try out the Moto Photon.
I had the same issue,went thru two phone already so this problem do exist..
Sent from my PG86100 using Tapatalk
al3azim said:
Try to find another store or call and ask for a supervisor for customer care and have them note your account to replace your phone. You should definitely get it exchanged. This is not a common problem with the phone at all.
The other option is if you are still within your 30 days, go to the store and tell them you want to return it and then buy it again but this time get a newer device. You can do that within your 30 days of course unless you are waiting to try out the Moto Photon.
Click to expand...
Click to collapse
Yeah, I'm within my 30 days.
I called another store and they said I'd be charged $35 if I wanted to exchange it without taking it to the repair center.
Guess I'll just have to go to the sprint repair center and wait around a few hours while hoping the phone crashes while its there.
I've never seen such a bull **** exchange policy. The rep who reset the phone when it wouldn't start told me to stop installing too many android apps and blamed me for the problem, of course I was running factory stock.
A few years ago I bought a defective phone from tmo, all I did was called and told them, and they had a new phone waiting for me at the store when I came in. Has anyone else had to deal with this ****ty sprint customer service or is it just me?
Yea not normal. Had mine since launch. Not one reboot.
Sent from my 3rd Dimension of Evolution
I replaced my phone 3 times (seems like the batch was bad) and i bought it at Target..all I did was tell the guy about the problem and I got it replaced every time..he didn't even check..he gave me a phone this last time.from a new shipment and the phone is.flawless..Happy I.got a.good.one because I love the phone..don't know why you are having issues because they can replace it no problem if they want.
Sprint customer service is by far the worst.
Sent from my PG86100 using XDA Premium App
Yeah, I'm not at all happy with coming to sprint from T mobile so far. Sprints 3g is also a joke compared to HSPA on T mobile. I'm willing to overlook all these things if they'd just give me a damn phone that isn't broken.
I'm surprised that everyone else around here is able to exchange the phone so easily but the guys I'm dealing with are making it a huge pain. Maybe I just got unlucky with the sprint store around here.
poweroutlet said:
Yeah, I'm within my 30 days.
I called another store and they said I'd be charged $35 if I wanted to exchange it without taking it to the repair center.
Guess I'll just have to go to the sprint repair center and wait around a few hours while hoping the phone crashes while its there.
I've never seen such a bull **** exchange policy. The rep who reset the phone when it wouldn't start told me to stop installing too many android apps and blamed me for the problem, of course I was running factory stock.
A few years ago I bought a defective phone from tmo, all I did was called and told them, and they had a new phone waiting for me at the store when I came in. Has anyone else had to deal with this ****ty sprint customer service or is it just me?
Click to expand...
Click to collapse
Just to give the other side of this (ie the store)
It does suck that you have a bad device and resetting it is the protocol first. But there are a lot of people who will buy android phones, take them and load every app they can fit on, then come back for exchanges. "My phone doesn't work etc etc."
They will keep doing this endlessly simply because they don't know how to use the phone properly. Doing a reset on these phones fixes the problem 90% of the time, so the stores do this first to cut down on wasted devices, time and money.
I understand that you probably don't fall into that category, but, as with everything else in the world, the bad apples spoil the pie. Hope thy get that straightened out for you soon
What I did was called customer service and told them about a problem I was having, although when I took my phone to the sprint store PRIOR to me calling CS, they said there was nothing they could do, or would do for that matter. So I called CS, and they emailed me a invoice, telling the sprint store what, and how to give me the excange. Then I went to the sprint store with the invoice in hand, and they HAD to give me my replacement Evo 3D. I was within my 30 days.
Sent from my SPH-D700 using XDA Premium App
See my thread here:
http://forum.xda-developers.com/showthread.php?t=1182917
Im going thru the same issue. My third EVO is being sent to me on Monday.
Sent from my PG86100 using Tapatalk
poweroutlet said:
Yeah, I'm not at all happy with coming to sprint from T mobile so far. Sprints 3g is also a joke compared to HSPA on T mobile. I'm willing to overlook all these things if they'd just give me a damn phone that isn't broken.
I'm surprised that everyone else around here is able to exchange the phone so easily but the guys I'm dealing with are making it a huge pain. Maybe I just got unlucky with the sprint store around here.
Click to expand...
Click to collapse
I came from tmobile and everything about sprint is better! Better phones, faster web and by far the best customer service I've ever had from any carrier! Go ahead and go back to tmobile! Les people to hog this network!
Sent from my PG86100 using XDA Premium App
I am sorry that you have to go through this crap, as people said i would call cs. I had to exchange my device twice at the sprint store, the first time was mainly because of network speed and battery life, after i waited 2 hours for the techs they couldn't find anything wrong except when i did a speed test my phone got way slower dl speed then another phone at the same sprint store. so the rep exchanged the product, the second time my phone was acting u, kind of like your, freezing, screen shutting off, and other things. after a few factory resets my phone would still not act right. so the next time it froze i just brought it in, frozen and explain that i already tried the factory reboot a few times - they had no problems exchanging my phone. I recommend that next time your phone freezes you just bring it in, this way they are able to see the problem themselves.
sniperkill said:
What I did was called customer service and told them about a problem I was having, although when I took my phone to the sprint store PRIOR to me calling CS, they said there was nothing they could do, or would do for that matter. So I called CS, and they emailed me a invoice, telling the sprint store what, and how to give me the excange. Then I went to the sprint store with the invoice in hand, and they HAD to give me my replacement Evo 3D. I was within my 30 days.
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
^^^ This.
Stores suck for customer service, but if you call CS they are monitored for their CS and usually will do whatever it takes to make you happy, within reason of course. I would make the call and they should take care of you.
Sent from my PG86100 using Tapatalk
I came from T-Mobile also and aside from the faster 3g Speeds, I could not be happier with sprint, the service is awesome and I have always gotten credit/discounts/ free airwaves/exchanges and whatever else from the rententions team, They do there very best to help out, If you get a rep that you can barely understand .. ask to be transfer to account services and you will get all the help you need... I couldnt never get that service with T-Mobile even after 7 years of being a great customer ... Yes CDMA/WIMAX is far from perfect but I would not want to be anywhere else...
What I would recommend is going to the sprint store, cancelling the upgrade and returning the phone, then go buy the phone at radioshack or bestbuy. i work for radioshack and if a customer had a real issue with the phone, our store would replace it until it worked properly.
I had the same problem with random reboots, about 5 times the first week. I took it back and they replaced it right then. You have to find the one intelligent person that works there and only deal with them. (I choose to believe there is at least one at each store) I have been blatantly lied to, downright scammed, and treated like **** by so many dumb-ass incompetent in-store reps that I wouldnt believe anything they say. Just keep trying different reps/stores til they exchange it.
Aside from the in-store reps I am a happy sprint customer.
blaz4me said:
What I would recommend is going to the sprint store, cancelling the upgrade and returning the phone, then go buy the phone at radioshack or bestbuy. i work for radioshack and if a customer had a real issue with the phone, our store would replace it until it worked properly.
Click to expand...
Click to collapse
CAn't say I agree with this. If you are within your 30 days still, then I would recommend doing what the other guy did above and get the invoice printed off and going to a corporate and not a repair store to get it exchanged. Its really a toss up in which results you may get, but more corporate stores are made to listen to what CS has to say and the results they can pull up.
Maybe its just me, but my sprint customer service experiencE has been great. They always fix my problems without any fuss.
Sent from my PG86100 using Tapatalk
About the whole TMO vs sprint thing. I'm not bashing sprint as a whole. Obviously they have attractive pricing, the best data plans (actually unlimited), solid coverage, etc. I'm just saying my T mobile customer service experience was far superior to what I have seen so far. In the past sprint was known to have the worst CS for sure. I've heard they have improved a great deal recently, of course I have yet to see it.
Tomorrow I will contact sprint CS directly and not the store and see what they can do. If CS can't just get me a replacement, then I may have no other option then to go to a repair center, which is frankly absurd considering this is a brand new phone and the sales reps themselves have seen my phone malfunction right before their eyes even after the factory reset.
I guess one way or another I will get a new Evo 3d and I hope the new one will just work right so I can get back to enjoying the phone. I've had over 7 reboots in the last 3 hours with this phone, its unbearable at this point.
Ok.....heres the deal. About 3 weeks ago i saw a ad on craigslist about a epic touch for sale. I use Textplus App when I text someone on Craigslist...but anyways, i texted the person to inquire about the phone.. He said he was a manager at the Sprint Kiosk in the mall down the street from my job. He said that he was selling the phone for $500. I was like, thats full price. So I declined and took my business elsewhere.
About a week later i see an add in Craigslist from the same person, this time selling a iphone 4. I use my sister's phone to send the guy a text about the iphone 4. Again he says its brand new and still in its wrappings and he's selling it for $400. I passed again...
So last Friday, i see another ad on Craigslist for a Epic Touch, brand new and sealed. I make contact with the person, via regular text. Its the same person as before. He tells me that he's selling the Touch for $500 or willing to trade it for a good computer.
I offered him a laptop or two phones. He accepted the offer but after a couple hours, i contacted him to let him know i had to think about it.
Yesterday he texted me and now says he has a brand new Iphone 4s, wrapped and seal and that he can get me any color i want. He told me he'll sale it to me for $650 or my laptop, one of my phones plus $150...i said, hell no. Thats too much to give away. I then tried to call his bluff. I told him to text me a copy of the receipt showing he paid $650+ for the phone. He said that he didnt have a receipt and that it was a direct ship to his job (the sprint kiosk). He said that the order receipt doesnt have his name nor a price on it. I then told him that i noticed that he was selling a new phone almost every week and selling them for full retail. He claimed that he has a family plan and that since he's a sprint employee, he gets phones for the 2 year price.
My guess is that he's stealing the phones and then selling them. I find it strange that someone has a different high end phone every week and brand new at that.
What do you all guess?
Sent from my MB855 using Tapatalk
plmiller0905 said:
What do you all guess?
Sent from my MB855 using Tapatalk
Click to expand...
Click to collapse
I honestly think he stealing them, because I use to work for corporate Sprint and nowhere would I be able to get so many phones that quick, and people from KIOSK usually steal stuff I met this one guy who was selling batteries their lol
plmiller0905 said:
Ok.....heres the deal. About 3 weeks ago i saw a ad on craigslist about a epic touch for sale. I use Textplus App when I text someone on Craigslist...but anyways, i texted the person to inquire about the phone.. He said he was a manager at the Sprint Kiosk in the mall down the street from my job. He said that he was selling the phone for $500. I was like, thats full price. So I declined and took my business elsewhere.
About a week later i see an add in Craigslist from the same person, this time selling a iphone 4. I use my sister's phone to send the guy a text about the iphone 4. Again he says its brand new and still in its wrappings and he's selling it for $400. I passed again...
So last Friday, i see another ad on Craigslist for a Epic Touch, brand new and sealed. I make contact with the person, via regular text. Its the same person as before. He tells me that he's selling the Touch for $500 or willing to trade it for a good computer.
I offered him a laptop or two phones. He accepted the offer but after a couple hours, i contacted him to let him know i had to think about it.
Yesterday he texted me and now says he has a brand new Iphone 4s, wrapped and seal and that he can get me any color i want. He told me he'll sale it to me for $650 or my laptop, one of my phones plus $150...i said, hell no. Thats too much to give away. I then tried to call his bluff. I told him to text me a copy of the receipt showing he paid $650+ for the phone. He said that he didnt have a receipt and that it was a direct ship to his job (the sprint kiosk). He said that the order receipt doesnt have his name nor a price on it. I then told him that i noticed that he was selling a new phone almost every week and selling them for full retail. He claimed that he has a family plan and that since he's a sprint employee, he gets phones for the 2 year price.
My guess is that he's stealing the phones and then selling them. I find it strange that someone has a different high end phone every week and brand new at that.
What do you all guess?
Sent from my MB855 using Tapatalk
Click to expand...
Click to collapse
I'd say if your worried about it then make a call to Sprint and report what info you have. Then it will be up to them to look into it. If they don't, you did your part and Sprint can only blame themselves.
if it's a corporate kiosk he could get fired for that whether he bought them legitimately or not. our employment agreement says we can't sell phones at all as it's a conflict of interest since you would be competing with the company you work for. most of the kiosks that are left are 3rd party but i'm sure they have a similar agreement
Sent from my SPH-D710 using xda premium
My good buddy works for sprint corp store...he gets brand new phones all the time
Its called a sales spiff..lol
I doubt the guy is stealing...
If u buy something from craigslist ask if its stolen ..and get a bill of sale...after that ur just being nosiey
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asrielx1 said:
if it's a corporate kiosk he could get fired for that whether he bought them legitimately or not. our employment agreement says we can't sell phones at all as it's a conflict of interest since you would be competing with the company you work for. most of the kiosks that are left are 3rd party but i'm sure they have a similar agreement
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I see people on craigslist advertising phones all the time for cheap but when you click on it its salesmen advertising you to their stores. in my company this is not allowed you will get fired even though they aren't stealing its something we arent allowed to do
lucidvtec said:
My good buddy works for sprint corp store...he gets brand new phones all the time
Its called a sales spiff..lol
I doubt the guy is stealing...
If u buy something from craigslist ask if its stolen ..and get a bill of sale...after that ur just being nosiey
Sent from my MB855 using XDA App
Click to expand...
Click to collapse
I asked him for a receipt or something with his name on it..
But he blew me off and just said forget it.
Idk...maybe I'm looking to hard into the matter...m
Sent from my MB855 using Tapatalk
Maybe you are but eventually he will get caught if he is doing wrong. There is something called doing inventory we have fired several people due to doing inventory checks on phones and they wouldn't stop knowing we do this until they get caught
Dammit, you are one to speak. I see you selling a new phone every week in the Marketplace. Lol
Admittedly you are not selling bnib new phones but still......
whatsitsnamenow said:
Dammit, you are one to speak. I see you selling a new phone every week. Lol
Admittedly you are not selling new phones but still......
Click to expand...
Click to collapse
Lol...I get my phones off Craigslist or from making deals off the Marketplace.
I don't sell a NEW phone every week....maybe a used one, but definately not a new one....lol.
Sent from my MB855 using Tapatalk
if youre going to accuse someone of stealing you better be sure they are. it sounds like you do not have any real evidence to prove that he is.
Still sounds fishy.
I would give what info I had, the links on craigslist, and let Sprint or the 3rd party store take care of it themselves. Let them do the investigating.
liljester said:
if youre going to accuse someone of stealing you better be sure they are. it sounds like you do not have any real evidence to prove that he is.
Click to expand...
Click to collapse
I know..
I'm basically just going off of speculation and assumption. But all in all, it just doesn't sound right....selling high end phones every week, brand new, can't produce a receipt...then says it was a direct order to his job....(the spirit kiosk)....sounds fishy..
Sent from my MB855 using Tapatalk
I would still call Sprint and have them transfer you to the right department and have them investigate, try HR - Human Resources. BE SURE TO CALL AND HAVE THEM INVESTIGATE!!! Ask if they can call you back and let you know what the story is. Good luck!!! Make sure to call, because this will make prices go up if he is stealing!!!
What do you mean prices will go up?
Sent from my MB855 using xda premium
If I had no proof nor proof of harm being done to anyone....... I would move on, mind my own business and worry about whats going on in my own back yard!
If you were getting those phones much cheaper from him, I am sure this thread wouldn't exist right now.
What about I fly to Wisconson and go to the store with you? I bet you get a free Photon. I'm 5'8" and only 145Lbs, Piss me off and I will clear a bar!!! (Seriously, I did not have a Sprint bill for like 5 months. I gave them he**)
naturecannon said:
If I had no proof nor proof of harm being done to anyone....... I would move on, mind my own business and worry about whats going on in my own back yard!
If you were getting those phones much cheaper from him, I am sure this thread wouldn't exist right now.
Click to expand...
Click to collapse
First off bro, don't mean sound rude or anything cause that ain't me...but if something doesn't seem right to a person, they normally stay away...no matter how good the deal may be. I definitely don't need the police knocking at my door saying I received stolen property or sprint contacting me telling me the phone I have was stolen....
Also, remember he texted me this past time about the iphone...I didn't contact him. In addition, I don't think i NEED cold hard evidence...this isn't "The Peoples Court"...lol. But I do feel that maybe Sprint or whomever should look into the matter...
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dsims7_2000 said:
What about I fly to Wisconson and go to the store with you? I bet you get a free Photon. I'm 5'8" and only 145Lbs, Piss me off and I will clear a bar!!! (Seriously, I did not have a Sprint bill for like 5 months. I gave them he**)
Click to expand...
Click to collapse
Lol...come on up...lol
5 months..what happened?
Sent from my MB855 using Tapatalk
I'm going to be honest here. I used to work for tmo in the past and I sold phones on Craigslist, **** ton of them. I was the #1 rep in my district for a very long time and I had new devices falling out of my ass lol. I won so many phones from HTC, moto, Nokia, Samsung, blackberry etc I didn't know what to do with them. Before tmo changed up everything I think I won 2 or 3 phones a month. They said we couldn't sell them but what the hell else were I supposed to do with all these smartphones? Was I wrong? probably. Did I care? Ehh not really I was young and just saw this $_$. The moral of the story is either hes winning them in contest/drawings or has stealing them and others are in on it. I wouldn't get involved though let sprint etc catch em!
I have had the note for almost 30 days and the only issue I have is when receiving phone call.
When the phone rings, the screen stays off and I have no way to see who is calling or answer the call.
Is anyone experiencing the same issue with his/her note?
Thanks.
Sorry if this was posted somewhere else but my search didn't find it.
Very strange, but no mine doesnt do that. That would be a total deal breaker, take that joker back and tell them to cough up a new phone.
Yeah thinking it has a faulty sensor or settings are messed up.
Sent from my SGH-I717R using Tapatalk
kevinjgray88 said:
Yeah thinking it has a faulty sensor or settings are messed up.
Sent from my SGH-I717R using Tapatalk
Click to expand...
Click to collapse
That was my original thought, but a faulty sensor would not discriminate phone calls over other actions. Would do it erradically/randomly. I would recommend doing a factory reset on it first rather then my innitial suggestion.
Thanks guys,
I am going to take it back and get a new one.
Thanks for the help.
sassij said:
Thanks guys,
I am going to take it back and get a new one.
Thanks for the help.
Click to expand...
Click to collapse
And hile your standing there waiting for help, update your sig block
Mine is doing the same thing when it was running TPC, but didn't do it on Stock or currently on Saurom... thinking it's probably not the phone in my case.
It takes my screen a second or so before turning on. I will hear the ring tone first, then the screen pops on a second later. It's not a deal breaker, but definitely a bit of a nuisance. Does anyone else have this issue?
I'm on stock ROM with OC kernel. This was a case when I was on stock kernel too.
So I went to the store to exchange my faulty Note but the genius at the AT&T store said he cannot exchange it without a restocking fee unless he can duplicate the problem.I mentioned that it happens about 60% of the time but his response it is AT&Ts policy otherwise the 35dollars is a must.
As usually, he couldn't duplicate it and I had to pay 36.81 which is the restocking fee plus tax, a tax charge that they didn't know where it came from.
I called At&T and they claimed that it is not a corporate policy but it is a store policy and they cannot do anything about it.
Great service At&T!!!!
Call back but do it late at night. That is total bs
sassij said:
So I went to the store to exchange my faulty Note but the genius at the AT&T store said he cannot exchange it without a restocking fee unless he can duplicate the problem.I mentioned that it happens about 60% of the time but his response it is AT&Ts policy otherwise the 35dollars is a must.
As usually, he couldn't duplicate it and I had to pay 36.81 which is the restocking fee plus tax, a tax charge that they didn't know where it came from.
I called At&T and they claimed that it is not a corporate policy but it is a store policy and they cannot do anything about it.
Great service At&T!!!!
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I717 using XDA App
Good lord man, your too easy. I have been known to throw a fit in stores when they try to pull a BS line like that. The manager can EASILY over ride it. In your case all you would of had to do is say "Restocking fee? yea, how about shove it up your ass, I have 30 days to change my mind you you just helped me with that" once you threatened to return it he would have changed his mind real quick when he got to pick between an exchange and a return.
Chief Geek said:
Good lord man, your too easy. I have been known to throw a fit in stores when they try to pull a BS line like that. The manager can EASILY over ride it. In your case all you would of had to do is say "Restocking fee? yea, how about shove it up your ass, I have 30 days to change my mind you you just helped me with that" once you threatened to return it he would have changed his mind real quick when he got to pick between an exchange and a return.
Click to expand...
Click to collapse
I like that idea... I think I might flash back to unrooted stock for a bit to make sure it isn't a hardware issue, I have till the 29th before my 30 days is up.
Just got my order number to get my new replacement evo. The csr told me that the defective unit has to be received by Sprint within 35 days or a maximum non-return fee of $350 will be charged to my account. Has anyone ever not returned their phone? Any negative side effects of not returning a phone that retails for $550 when it can be sold for more than the non-return fee of $350?
Sent from my EVO using Tapatalk 2
My guess would be that once you activate the replacement the ESN of the other phone would be flagged as bad if not returned. I could be wrong.....but so is this idea.
jayjam99 said:
My guess would be that once you activate the replacement the ESN of the other phone would be flagged as bad if not returned. I could be wrong.....but so is this idea.
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Oh yeah, don't get me wrong, this is a bad idea! I was just wondering if anyone had done this before.
Well seeing how you paid 200 the 350 charged to your account would mean you paid 550 for the phone as long as you paid it I would think the esn would be good lol
I think as long as you pay the $350 the ESN should be fine.
When my OG evo broke i got a replacement phone and my phone was due back on a certain date. i forgot the date but lets just say it was due oct 20th. i didnt send my phone back for like 2 months lol. they kept sending me letters and calling me. 3 months in i called them and was like i dont have a shipping label can i get one? they sent me one and extended my return date even more. i sent it in once i got the label.
Maybe I'm missing the point but if its defective why would you want to keep it?!?
Sent from my EVO
raiderep said:
Maybe I'm missing the point but if its defective why would you want to keep it?!?
Sent from my EVO
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This.
If it's defective, what makes you think you're gonna get $550 for it?
You may only get $350 lol.
raiderep said:
Maybe I'm missing the point but if its defective why would you want to keep it?!?
Sent from my EVO
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Its one of those OCD defective. Only defective t'ill I get another one.
shook187 said:
Its one of those OCD defective. Only defective t'ill I get another one.
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I won't say it's perfect, but it works as it should. The camera button is very loose.
And also, if I have 2 evo LTE's that I paid $550 for (including $350 non-return fee and $199.99 cost of the phone), that would mean I have one Evo remaining, and therefore would not lose any money.
Just a thought. Thanks for the input guys.
So you did a claim cause of a loose camera button. But you're willing to keep it and sell it as in good working order.
Like I said its a OCD defective.
I tried doing that with my mogul they charged me took me 2 months to get the refund. If they did it back in 2007 chances are they'll do it now. Don't test your luck
Sent from my PG41200 using xda premium
I call shenanigans!
I have an Evo with a loose screen in the lower left corner. After about 2 hours of being disconnected, reconnected, and transfered I was told I have 14 days from date of receiving the phone to return it. If I would like to get another Evo sent as a replacement, I need to give them a credit card # for $549 and they'll send me my new phone! Then credit my bill 2-3 cycles from now!
You believe that crap?
So, after we laughed at that ridiculous statement she told me, she made an E-Ticket for me that dates today. So I can wait for the release date and get a NEW replacement from the store. She couldn't believe it either.
So, if anyone needs a replacement phone before the launch date, good luck! It's a complete nightmare.
Sent from my EVO 4G LTE Outlaw
mrshades812 said:
I call shenanigans!
I have an Evo with a loose screen in the lower left corner. After about 2 hours of being disconnected, reconnected, and transfered I was told I have 14 days from date of receiving the phone to return it. If I would like to get another Evo sent as a replacement, I need to give them a credit card # for $549 and they'll send me my new phone! Then credit my bill 2-3 cycles from now!
You believe that crap?
So, after we laughed at that ridiculous statement she told me, she made an E-Ticket for me that dates today. So I can wait for the release date and get a NEW replacement from the store. She couldn't believe it either.
So, if anyone needs a replacement phone before the launch date, good luck! It's a complete nightmare.
Sent from my EVO 4G LTE Outlaw
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Thanks. My replacement is in the mail.
Sent from my EVO using Tapatalk 2
mrshades812 said:
I call shenanigans!
I have an Evo with a loose screen in the lower left corner. After about 2 hours of being disconnected, reconnected, and transfered I was told I have 14 days from date of receiving the phone to return it. If I would like to get another Evo sent as a replacement, I need to give them a credit card # for $549 and they'll send me my new phone! Then credit my bill 2-3 cycles from now!
You believe that crap?
So, after we laughed at that ridiculous statement she told me, she made an E-Ticket for me that dates today. So I can wait for the release date and get a NEW replacement from the store. She couldn't believe it either.
So, if anyone needs a replacement phone before the launch date, good luck! It's a complete nightmare.
Sent from my EVO 4G LTE Outlaw
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I was transferred to escalations and got a replacement shipped to me right away, should be here tomorrow.. No prepayment required.
Gordon Ramsay said:
I was transferred to escalations and got a replacement shipped to me right away, should be here tomorrow.. No prepayment required.
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Escalations or Retention? Just curious because I have been getting the run around here.
Just want to know what to ask for when calling, thanks.
mrshades812 said:
Escalations or Retention? Just curious because I have been getting the run around here.
Just want to know what to ask for when calling, thanks.
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Refuse tech support and refuse taking it into a service center. Find a hardware defect. As the last resort say either send a replacement or you want to return the phone for a full refund and your upgrade reinstated. I did not have to say this last part but it would have been next.
Sent from my EVO using Tapatalk 2
chasoo said:
Refuse tech support and refuse taking it into a service center. Find a hardware defect. As the last resort say either send a replacement or you want to return the phone for a full refund and your upgrade reinstated. I did not have to say this last part but it would have been next.
Sent from my EVO using Tapatalk 2
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Thats what they offered me also! They said send it back, and they'll refund my money and give me back my upgrade.
mrshades812 said:
Escalations or Retention? Just curious because I have been getting the run around here.
Just want to know what to ask for when calling, thanks.
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The guy literally answered the phone "escallations" and was kissing my ass the entire time. I never got evil with anybody...maybe because it was memorial day? lol I dunno...
Gordon Ramsay said:
The guy literally answered the phone "escallations" and was kissing my ass the entire time. I never got evil with anybody...maybe because it was memorial day? lol I dunno...
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I got my replacement ordered through escalations today too. Said I should get it in 2-5 days (we'll see about that) and that I have 35 some odd days to return the defective unit.
So I had an airave take a dump on me. I called Sprint and got another one sent to me. I hooked the new one up and it wasn't connecting with the network. I called to troubleshoot and they said they'd send me another one. When I woke up in the morning everything was connected and working fine, so I sent back the old defective one and called to cancel the one they were going to send me. This was back in December and I thought everything was fine till about four weeks ago. Now they are trying to charge me $300 for not returning the one that is hooked up, working, and still in use. They have no record of the defective one being sent back. In so many words I told them they will have to suck the money from my cold dead limp penis. I'm about to drop a big chunk of change on three new phones and go pre paid if I can, otherwise I'll have to sign a contract with T-Mobile and still have to drop some cheese. I'm going to call the retentions department on Monday and see if I end up raging on Sprint for the last time. Just throwing it out there to see if anyone has any advice that I haven't thought of. Fyi ball of fire has been discussed, but not ruled out.
T.Y.I.A.
:beer::beer::beer::beer::beer::beer::beer::beer:
Wow lol.
Don't you have tracking info for the returned device? Why are they wanting you to pay $300 for the one that is hooked up? Were you paying the $5\mo charge before all of this happened? Had you paid the $99 for any of the devices at any point (the intiial fee some have to pay?)
incarceration said:
Wow lol.
Don't you have tracking info for the returned device? Why are they wanting you to pay $300 for the one that is hooked up? Were you paying the $5\mo charge before all of this happened? Had you paid the $99 for any of the devices at any point (the intiial fee some have to pay?)
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I haven't ever been charged anything for the airave because it's been needed to be able to use their service.
It was months ago when I sent it back and don't even know where to begin with ups. At this point I don't even know which one they want money for. It was originally the one that was hooked up in my house until they found out I have it. Now they're wanting money for the one they say they haven't received. Should I file a claim with ups or would that not help at all since Sprint says there is no activity with the tracking number assigned to the return packaging. So if I dropped it off at ups and there hasn't been any activity connected with the tracking number one would think it's just sitting in the back room then.
Dude had the exact samething happen to me. I logged into sprint to pay my bill and noticed the hefty charge on there and called into customer service to see wtf. They told me the same that there was no record of the broken one being returned so they were going charge me. However, I *****ed and complained enuff that they did take the charge off my account.
MattC74 said:
Dude had the exact samething happen to me. I logged into sprint to pay my bill and noticed the hefty charge on there and called into customer service to see wtf. They told me the same that there was no record of the broken one being returned so they were going charge me. However, I *****ed and complained enuff that they did take the charge off my account.
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Who did you talk to? What department? I'm calling retentions in the morning. Is that the department you went through? Did you have to talk about burning someone's house down or stuff about their mom? I've been dealing with this for months now and this is the last time I'm going to talk to them about this so I was wondering if there were and key words or phrases that I should use to optimize my results.
It was a person in billing. She told me that she would go ahead and remove the charge cause surely they had the old airave or it jus hadn't got updated in system yet. I guess I got lucky. I basically just *****ed how it wasn't my fault that they didn't receive it and I gave it to ups and had a receipt. Good luck man.and hope it works out for you.
Sent from my PG86100 using Tapatalk
MattC74 said:
It was a person in billing. She told me that she would go ahead and remove the charge cause surely they had the old airave or it jus hadn't got updated in system yet. I guess I got lucky. I basically just *****ed how it wasn't my fault that they didn't receive it and I gave it to ups and had a receipt. Good luck man.and hope it works out for you.
Sent from my PG86100 using Tapatalk
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Supposedly they have checked the warehouse twice and can't find it. It's probably already been fixed and sent out to their next victim.
Called retentions and I'm waiting to here back from them.
Haven't heard anything yet so they must be getting the lube ready
Uncle Lizard said:
Called retentions and I'm waiting to here back from them.
Haven't heard anything yet so they must be getting the lube ready
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Just keep calling.
Sent from my PG86100 using Tapatalk
MattC74 said:
Just keep calling.
Sent from my PG86100 using Tapatalk
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They called me back, but I couldn't answer and when I called back they were closed. Have to wait till tomorrow to find out the verdict.
Well hope they get you squared away. Keep up posted.
Sent from my PG86100 using Tapatalk
I have to send the one I'm using back and wait for the charges to come off then call and tell them I have bad reception so I get a new one. These people suck. I'm going back to T-Mobile in June. At least I get to wait till they make the phone I want lol
On a positive note I won't be getting charged. Advice for everyone. Do not call customer service if you have problems! They know nothing and don't have authority to do anything. I'm calling retentions from now on if I have a problem. That number for anyone that cares to know is 855-848-3280. At least the guy I talked to know what's going on and how to fix it even if it was a round about way.
Uncle Lizard said:
On a positive note I won't be getting charged. Advice for everyone. Do not call customer service if you have problems! They know nothing and don't have authority to do anything. I'm calling retentions from now on if I have a problem. That number for anyone that cares to know is 855-848-3280. At least the guy I talked to know what's going on and how to fix it even if it was a round about way.
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Well glad it worked out
MattC74 said:
Well glad it worked out
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It's been going on since October I guess, but I didn't find out till December. What the hell are they doing over there?
Uncle Lizard said:
It's been going on since October I guess, but I didn't find out till December. What the hell are they doing over there?
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They were busy screwing everyone else over with missing airave charges lol