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Just tried to exchange my phone for the second time and they refused to do it even though I'm in my 30 days.
I'm gonna try a different Sprint Store soon but the manager, after a huge arguement, offered to order a refurbished phone.
Being so new, is there any chance I'd get an actually refurbished phone?
ColdH33t said:
Just tried to exchange my phone for the second time and they refused to do it even though I'm in my 30 days.
I'm gonna try a different Sprint Store soon but the manager, after a huge arguement, offered to order a refurbished phone.
Being so new, is there any chance I'd get an actually refurbished phone?
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Click to collapse
if u went thru the insurance comp......and being that the phone is so new, that u should get a new one from asurion......also u can only exchange or return ONCE within 30 days.....thats there policy, but who's to say they would do it twice....or more...
That's not true, I'm on my fourth, and this one is messed up too, I called them and they are going to exchange it. call customer support, create an e-ticket and take to a sprint repair center
Sent from my PG86100 using XDA App
They don't even have refurbished phone yet my brothers 3d took a crappy and he went in tried to order him one and it says backorder meaning no refurbs yet
3D > iClone
I wouldn't want a refurbished for sure during my 30 days........
Sent from my Xoom using Tapatalk
fester225 said:
That's not true, I'm on my fourth, and this one is messed up too, I called them and they are going to exchange it. call customer support, create an e-ticket and take to a sprint repair center
Sent from my PG86100 using XDA App
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Hmm I think I'll do that.
But yeah, every CS rep told me that since I'm in my 30 days I can get another exchange. I exchanged prior for some other defect and now these damned dead pixels.
Make a scene .. I would love to see someone refuse to change my phone .. even if it was Sprint I would demand a brand new phone not refurbished. Go back and keep making a scene and especially if there are other people there and last but not least report them to the corporate and bbb just make some **** up like they screamed ...
Sent from my PG86100 using Tapatalk
red man said:
Make a scene .. I would love to see someone refuse to change my phone .. even if it was Sprint I would demand a brand new phone not refurbished. Go back and keep making a scene and especially if there are other people there and last but not least report them to the corporate and bbb just make some **** up like they screamed ...
Sent from my PG86100 using Tapatalk
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We'll I've already argued with two managers and a technician. They were trying to push the idea that it wasn't a dead pixel but I proved it to them and then they continued to refuse me a new phone.
Apparently I have to pay a restocking fee now? I called up Customer Service and they said that I have to pay a restocking fee. Is this true? It's just $35 but still. I don't want to pay and then get a bad one again.
No dude theres no restocking fee or anything like that. Call them again, if they give you a problem, threaten to cancel your service. See how fast they run to help you out.
Yeah I think I am going to just go and cancel my service.
If I cancel, I can just open again right?
ColdH33t said:
Yeah I think I am going to just go and cancel my service.
If I cancel, I can just open again right?
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Click to collapse
Not without them having to "reopen" it for you....
I think you may have to wait "60 days"
And do another credit check..
3D > iClone
THAT'S messed up man! I hate people like that. Instead of giving you a hard time just exchange it! Call retentions right in front of them.
talk to retentions, tell them your story and that you're thinking of dropping Sprint, they'll treat you right
ycats said:
talk to retentions, tell them your story and that you're thinking of dropping Sprint, they'll treat you right
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I spoke to retention and they told me to just go back to the store.
I'm gonna try a different store tomorrow though.
You should get retention or someone high up to call the store.
Manager is just trying to maximize profit....so have Sprint straighten him out.
BlueGoldAce said:
You should get retention or someone high up to call the store.
Manager is just trying to maximize profit....so have Sprint straighten him out.
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Yeah they called the store and the store manager was all like, Oh no sufficient reason for exchange. It's the most bull thing ever.
Hi, all.
I'm a recent Galaxy Note convert. Migrated from years of glitchy and crap service from Sprint, and also a defective HTC EVO 3D. I absolutely LOVE my Note in ceramic white. However, I have had a couple of initial teething issues that I don't know are actual "problems," or just what to expect with a new Android device.
My Note is pretty much flawless most of the time, but there are instances where I've had random reboots, prolonged freezing up of the device (like when selecting certain live wallpapers and customizing their effects), and other times when transitioning from one program to the homescreen, and my phone will lag up and the icons will disappear off the screen and slowly reload a few icons at a time until everything is there, again. Also, I just realized that sometimes when I have alarms set to go off, they won't wakeup my screen. The alarm will go off but the screen will remain off. Other times the alarm will wakeup my device and turn the screen on.
So, my question is... should I be concerned and demand a new phone from Best Buy Mobile, or are these normal issues and nothing to really worry about? When I went to Best Buy, yesterday, to try and get a new phone, they were really apprehensive about it. They told me that AT&T would not allow them to replace the phone if the issues couldn't be replicated in the store (of course!). The rep did say some valid things to me about what could be causing the issues, but the whole random rebooting thing is what really has me concerned. He told me the phone was so new and that software updates have really came out yet to address any type of initial issues. Do you all agree or should I really try to get a new device??
Thanks in advance for any help.
I would get it replaced. I have not had a random reboot in both the stock rom and the SauROM custom rom. I know many others here, do not have random reboots. Something is definitely wrong hardware wise.
No random reboots or freezing on mine.
Sent from my SAMSUNG-SGH-I717 using xda premium
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
tenderchkn said:
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
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keilbaca said:
I would get it replaced. I have not had a random reboot in both the stock rom and the SauROM custom rom. I know many others here, do not have random reboots. Something is definitely wrong hardware wise.
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Thanks for the advice. Yes, I am running stock ROM. So now it seems like I'm having two problems... the first being that literally no store in my immediate area has anymore ceramic white Notes in-stock and the second being the unwillingness of BB Mobile reps to replace the phone. Today ends my 14-day trial with AT& (even though I have 30-days to make a final decision) and I'm limited on how much I can do today due to an engagement I must attend, tonight. Does anyone have anymore suggestions on what I can or should do? Thanks for much for helping me sort through this. I knew that random reboots didn't sound right.
tenderchkn said:
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
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Click to collapse
When u overclock do you notice the phone grtig hotter than when you don't?
Sent from my SAMSUNG-SGH-I717 using XDA
keilbaca said:
I would get it replaced. I have not had a random reboot in both the stock rom and the SauROM custom rom. I know many others here, do not have random reboots. Something is definitely wrong hardware wise.
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Click to collapse
Agree.
The other stuff you mention (laggy screen transitions and such) seems to be par for the course where just about any Samsung Galaxy phone is concerned, to differing degrees on different devices, but there's zero reason why a brand new device should be locking up and powering off on you, unless there's more to the story.
In either case, dump it and get a new one.
ryandelman said:
Agree.
The other stuff you mention (laggy screen transitions and such) seems to be par for the course where just about any Samsung Galaxy phone is concerned, to differing degrees on different devices, but there's zero reason why a brand new device should be locking up and powering off on you, unless there's more to the story.
In either case, dump it and get a new one.
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Click to collapse
Thanks. There's no more to the story. Haven't really played around with the phone much or modified anything. Anything modifications I've done have been 100% stock. I guess I'll have to try and get the black/blue Note and before my 30-days or up, hope to swap it out for another ceramic white. Considering this wasn't my fault and BB gave me the run-a-round.
Do what you have to do, but get that sucker replaced. If you have to raise your voice with them and tell them they sold you faulty hardware and you want a replacement or a full refund. If they say no, tell them to get their boss, if that person says no, tell them to get their boss. Eventually they will say their boss is not there, at that point tell them to get the DM (district manager) on the phone. Someone will bend and give you want you deserve, that's the whole point of a return policy. Honestly if they did absolutely ANYTHING but give me what I wanted with a smile on their face, I would demand a refund as they have not erned my money. Take that refund and go to an ATT store or go online and buy that phone. I have had to take the "get your boss" route several times when they tried to give me the run around and I know I'm right. Once someone tried to tell me that they wern't aloud to call/contact their DM (this was a radio shack), so i found called another radio shack and just asked "whos your DM...ok and I need to contact him, can I have a number" and about 5 minutes of hold I had their number and called him directly to tell him the BS I was dealing with. At some point you will get the guy who isnt taking the return personally and knows his job is to smooth this crap out, simple as that.
Chief Geek said:
Do what you have to do, but get that sucker replaced. If you have to raise your voice with them and tell them they sold you faulty hardware and you want a replacement or a full refund. If they say no, tell them to get their boss, if that person says no, tell them to get their boss. Eventually they will say their boss is not there, at that point tell them to get the DM (district manager) on the phone. Someone will bend and give you want you deserve, that's the whole point of a return policy. Honestly if they did absolutely ANYTHING but give me what I wanted with a smile on their face, I would demand a refund as they have not erned my money. Take that refund and go to an ATT store or go online and buy that phone. I have had to take the "get your boss" route several times when they tried to give me the run around and I know I'm right. Once someone tried to tell me that they wern't aloud to call/contact their DM (this was a radio shack), so i found called another radio shack and just asked "whos your DM...ok and I need to contact him, can I have a number" and about 5 minutes of hold I had their number and called him directly to tell him the BS I was dealing with. At some point you will get the guy who isnt taking the return personally and knows his job is to smooth this crap out, simple as that.
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Thanks for the excellent response. I just returned from the BB Mobile store I purchased my Note from. Even though I was told BEFORE I came that they had ONE ceramic white Note left... when I got there, I was told not only did they not have anymore white Notes (and haven't had any for a few days) but they were completely sold out of black Notes. I was then told to "factory reset" my phone, as a "be all to end all" solution. I feel so exhausted. I'm scared to ask for a refund and then go to an AT&T store and AT&T tells me they won't approve me for a line of service. I know it's most likely improbable that will happen, but you never know. I just don't want to be locked into a contract and then they have the ultimate freedom to not work with me. But what you said makes a lot of sense. I wish you had posted your response before I went to the BB Mobile store. I really don't want to take a second trip there, tonight.
Dr. Evo said:
Thanks for the excellent response. I just returned from the BB Mobile store I purchased my Note from. Even though I was told BEFORE I came that they had ONE ceramic white Note left... when I got there, I was told not only did they not have anymore white Notes (and haven't had any for a few days) but they were completely sold out of black Notes. I was then told to "factory reset" my phone, as a "be all to end all" solution. I feel so exhausted. I'm scared to ask for a refund and then go to an AT&T store and AT&T tells me they won't approve me for a line of service. I know it's most likely improbable that will happen, but you never know. I just don't want to be locked into a contract and then they have the ultimate freedom to not work with me. But what you said makes a lot of sense. I wish you had posted your response before I went to the BB Mobile store. I really don't want to take a second trip there, tonight.
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I understand man, its a chore to deal wit hthis crap. I do not know how the deal between ATT and BB works, but if you have a ATT store around maybe give them a call and tell them about what your dealing with, or hell call ATT customer service and tell them that they sold you a defective phone and you're just trying to get a new one. Wiping may actually help, but who knows. Your on a time crunch, I'd be more aggressive with every passing day. Maybe someone here can shed some light on the relationship between the two entities and if there is anything ATT can do.
Chief Geek said:
I understand man, its a chore to deal wit hthis crap. I do not know how the deal between ATT and BB works, but if you have a ATT store around maybe give them a call and tell them about what your dealing with, or hell call ATT customer service and tell them that they sold you a defective phone and you're just trying to get a new one. Wiping may actually help, but who knows. Your on a time crunch, I'd be more aggressive with every passing day. Maybe someone here can shed some light on the relationship between the two entities and if there is anything ATT can do.
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Click to collapse
Thanks again for all of your help. I was actually thinking about calling AT&T and saying what you suggested. I think I'll give them a call when I'm done with my engagement. Again, I appreciate all of your help and suggestions.
Sent from my SAMSUNG-SGH-I717 using xda premium
tenderchkn said:
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
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Click to collapse
A little off topic, but what did you undervolt to? I am running at 1.83ghz right now, and am curious what you undervolted to. Anything to save a little heat from forming and battery life for this thing
*UPDATE* So I just got off the phone with AT&T customer service. Now, grant it, this is only my second experience dealing with AT&T customer service and they were probably bending over backwards for me because I am not a customer locked to contract... but I have a very pleasant and satisfying experience with AT&T. Not the horror stories I've heard online. I talked to two different reps, one regular rep and another in the warranty dept, and both were helpful, knowledgeable, and shutdown all of the lies Best Buy had told me.
Both reps said they had no idea why BB was being asses about giving me a new phone. The rep in the warranty dept went much further, and apologized to me for all of the troubles they put me through ... and specifically stated that she had no idea why BB didn't simply give me a brand new phone, as that's the whole reason AT&T has the 30-day buyers remorse policy. She said it didn't matter what the reason was for my wanting a new phone, I am still covered under the 30-day policy, and BB should have simply given me a brand new replacement phone.
The final recommendation was since I technically bought my phone from BB, normally the policy would be I would have to get BB to honor AT&Ts policy and give me a new phone. But, because of all of the lies and run-a-round, AT&T recommended I go to an actual AT&T Store and they should pretty much be able to give me a new Note. AT&T setup a time to call me on Monday, to find out if I was able to get a replacement phone. They notated my account, and they said that if for some reason I wasn't able to get a new phone at the AT&T Store, the warrant dept would send out a new phone to me. A bit of a hassel, but overall it seems like my issue will be resolved (I hope!).
Dr. Evo said:
*UPDATE* So I just got off the phone with AT&T customer service. Now, grant it, this is only my second experience dealing with AT&T customer service and they were probably bending over backwards for me because I am not a customer locked to contract... but I have a very pleasant and satisfying experience with AT&T. Not the horror stories I've heard online. I talked to two different reps, one regular rep and another in the warranty dept, and both were helpful, knowledgeable, and shutdown all of the lies Best Buy had told me.
Both reps said they had no idea why BB was being asses about giving me a new phone. The rep in the warranty dept went much further, and apologized to me for all of the troubles they put me through ... and specifically stated that she had no idea why BB didn't simply give me a brand new phone, as that's the whole reason AT&T has the 30-day buyers remorse policy. She said it didn't matter what the reason was for my wanting a new phone, I am still covered under the 30-day policy, and BB should have simply given me a brand new replacement phone.
The final recommendation was since I technically bought my phone from BB, normally the policy would be I would have to get BB to honor AT&Ts policy and give me a new phone. But, because of all of the lies and run-a-round, AT&T recommended I go to an actual AT&T Store and they should pretty much be able to give me a new Note. AT&T setup a time to call me on Monday, to find out if I was able to get a replacement phone. They notated my account, and they said that if for some reason I wasn't able to get a new phone at the AT&T Store, the warrant dept would send out a new phone to me. A bit of a hassel, but overall it seems like my issue will be resolved (I hope!).
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Good stuff. I really dislike Best Buy and everything that they do... this is just another knife in the chest for them.
I'm glad you got everything sorted out.
keilbaca said:
Good stuff. I really dislike Best Buy and everything that they do... this is just another knife in the chest for them.
I'm glad you got everything sorted out.
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Click to collapse
Yes, I'm getting to that point, too. And it doesn't help they usually employ riff-raff trash around my area. I am calling BB during normal business hours to cancel my insurance with them. I've spent like $1,500 with them in the last year or so and another $350+ with getting the Note, and to be lied to over some B.S., just has me really soured. I would rather just have my insurance through AT&T.
Hate to hear all that mess...best buy mobile is going further and further down hill. Att was right...best buy should have replaced the phone. If they had none they should have secured one by order or sent you to a store that had one. Even if you were out of the 30 days the insurance would have covered you.
On a positive note, glad to see ya! I remember seeing you around the evo threads back when I had one
Dr. Evo said:
Yes, I'm getting to that point, too. And it doesn't help they usually employ riff-raff trash around my area. I am calling BB during normal business hours to cancel my insurance with them. I've spent like $1,500 with them in the last year or so and another $350+ with getting the Note, and to be lied to over some B.S., just has me really soured. I would rather just have my insurance through AT&T.
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Click to collapse
Sent from my SAMSUNG-SGH-I717 using XDA App
00mred00 said:
Hate to hear all that mess...best buy mobile is going further and further down hill. Att was right...best buy should have replaced the phone. If they had none they should have secured one by order or sent you to a store that had one. Even if you were out of the 30 days the insurance would have covered you.
On a positive note, glad to see ya! I remember seeing you around the evo threads back when I had one
Sent from my SAMSUNG-SGH-I717 using XDA App
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Hiya! Thanks for remembering moi lol. AT&T wasn't at all flattered that BB tried to throw them under the bus. I was fully expecting AT&T to confirm what BB had told me, but to my surprise, they said I was entitled to a new phone and should have been given one. I ended up going to a Best Buy Mobile outlet and an actual Best Buy Store. They all claimed they were fresh out of any Notes. One of them told me they had one in-stock, but when I got there, I was immediately told that was incorrect and they had no more. Called another BB in my area, they were supposedly fresh out, too. If there's any good news from all of this, it's that the Note must apparently be extremely popular! Either that or Samsung shipped very limited quantities. At any rate, I can't wait til BB customer service center opens, so I can cancel my insurance with them. I'm also taking back my Galaxy Tab to BB. I've barely used it since getting the Note. If I do decide I need a tablet, I'll see what the Galaxy Note 10.1 is all about.
awesome news man! Glad we were able to get you straightened out. This right here is the whole reason behind XDA. People coming together to help each other out. I am doing battle with AT&T right now myself. My situation is with my discount. I qualify for a stack of different discounts (can only have one though) and Everytime they "fix" my account I end up gettings texts telling me to call this number and verify my discount. When I call they tell me they need me to send them more paperwork. Im still in my 30day window, but barely, so I'm going down to the store tonight with box and receipts and telling them to have it fixed while standing there or refund me, no other options, no wait and see if this worked, no email BS. Either it works or it doesnt, simple as that. Im hoping I'll still be around this forum with my note and not another section of XDA with a new carrier.
Chief Geek said:
awesome news man! Glad we were able to get you straightened out. This right here is the whole reason behind XDA. People coming together to help each other out. I am doing battle with AT&T right now myself. My situation is with my discount. I qualify for a stack of different discounts (can only have one though) and Everytime they "fix" my account I end up gettings texts telling me to call this number and verify my discount. When I call they tell me they need me to send them more paperwork. Im still in my 30day window, but barely, so I'm going down to the store tonight with box and receipts and telling them to have it fixed while standing there or refund me, no other options, no wait and see if this worked, no email BS. Either it works or it doesnt, simple as that. Im hoping I'll still be around this forum with my note and not another section of XDA with a new carrier.
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I hope you get this sorted out. Discounts are a huge thing. I don't even know if I qualify for any discounts. With Sprint, they made it sort of obvious to find out what discounts I was eligible for. Doesn't appear to be the same with AT&T. I guess I'd have to do my own homework.
Does any one know how long after buying can we still add Insurance?
I dropped mine yesterday and the screen is just black and there is a very miniscule crack at the bottom right corner. The screen doesn't turn on though so I am stuck. I bought mine on June 23rd and received it on June 25th.
I had it in an Incepio case but it obviusly didn't help, it was first time I ever dropped it. It wasn't even that bad of a drop just from table to floor.
I am wondering if I can add insurance and get it replaced after that.
celeox said:
Does any one know how long after buying can we still add warranty?
I dropped mine yesterday and the screen is just black and there is a very miniscule crack at the bottom right corner. The screen doesn't turn on though so I am stuck. I bought mine on June 23rd and received it on June 25th.
I had it in an Incepio case but it obviusly didn't help, it was first time I ever dropped it. It wasn't even that bad of a drop just from table to floor.
I am wondering if I can add insurance and get it replaced after that.
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Click to collapse
its usually 30 days after purchase.
I wonder if they will check since mine is rooted lol.
Assuming you mean insurance (warranty is something you get for free and doesn't cover this sort of problem)... Whatever the duration is, I'm sure you're still within the window. But they probably will need to see the device first, since you would probably not be the first person to break their phone within that window. Verizon is a bunch of morons, but when it comes to money-making, they're not going to people do that.
I think your best bet would probably be to try to get third-party insurance, like what is offered by SquareTrade... http://www.squaretrade.com/android-landing1.
Keep in mind, whichever insurance you have, you'll still have to pay a deductible to get a new phone (or get your phone fixed). For squaretrade, it's $99.
EDIT: Ensquared seems to have a cheaper option. Both the up-front cost of the plan as well as the deductible are less expensive: http://www.ensquared.com/catalog/phone-insurance/1-year-phone-insurance-smartphone
demarcmj said:
Assuming you mean insurance (warranty is something you get for free and doesn't cover this sort of problem)... Whatever the duration is, I'm sure you're still within the window. But they probably will need to see the device first, since you would probably not be the first person to break their phone within that window. Verizon is a bunch of morons, but when it comes to money-making, they're not going to people do that.
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Click to collapse
I am on T-mobile and I have never had this happen before as i had My touch 4G for 2 years dropped a bunch of times and nothing ever got damaged.
celeox said:
I am on T-mobile and I have never had this happen before as i had My touch 4G for 2 years dropped a bunch of times and nothing ever got damaged.
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Click to collapse
Lol... I need to get used to this many-carriers-for-the-same-phone scenario. I'm used to just assuming everyone is on Verizon in my HTC Incredible forums
The point still stands though... I doubt any of the carriers would be dumb enough to give someone an insurance plan without seeing the phone first. But, since I've never gotten insurance on my own carrier, let alone yours, I can't say for sure.
demarcmj said:
Lol... I need to get used to this many-carriers-for-the-same-phone scenario. I'm used to just assuming everyone is on Verizon in my HTC Incredible forums
The point still stands though... I doubt any of the carriers would be dumb enough to give someone an insurance plan without seeing the phone first. But, since I've never gotten insurance on my own carrier, let alone yours, I can't say for sure.
Click to expand...
Click to collapse
I am going to try and put sim card in my brother's phone and call from it see if I can fool them but thanks for all your help.
demarcmj said:
Lol... I need to get used to this many-carriers-for-the-same-phone scenario. I'm used to just assuming everyone is on Verizon in my HTC Incredible forums
The point still stands though... I doubt any of the carriers would be dumb enough to give someone an insurance plan without seeing the phone first. But, since I've never gotten insurance on my own carrier, let alone yours, I can't say for sure.
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Click to collapse
you are not going to believe this, i thought i would try and get insurance anyways, and after a 5 min conversation with the CS t-mobile dude and him telling me i was over the 14 days for insurance, he gave it to me. I called and reported lost after 2 days and after $130 later i am getting one today delivered at home. I even asked if it would be refurbished or not and lade at Assurion said most likely new since it is so new. Now i have to wait and see.
celeox said:
you are not going to believe this, i thought i would try and get insurance anyways, and after a 5 min conversation with the CS t-mobile dude and him telling me i was over the 14 days for insurance, he gave it to me. I called and reported lost after 2 days and after $130 later i am getting one today delivered at home. I even asked if it would be refurbished or not and lade at Assurion said most likely new since it is so new. Now i have to wait and see.
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Click to collapse
Good to hear you got it figured it out. My phone was actually stolen this weekend and I should be getting one tomorrow, I really hope its not refurbished.
That crying face kills me when the thread is about broken screens/phones. Horrible feeling :/
I always thought asurion phones were always brand new?
Sent from my SGH-T999 using xda app-developers app
jjlean said:
I always thought asurion phones were always brand new?
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
nope
I ordered a Nexus 10 and decided I did not want it and cancelled my order. But for some reason it still shipped to me and the charge was refunded.
Has this happened to anyone else?
Ship it back. Anything else is theft, despite their mistake.
But I predict a bunch of rationalizations coming for why you should keep it. I mean, it's Google and Samsung, they're big companies. They won't miss it...
Up to you... there is a paper trail that leads to you so if not now it may bite you in the @ss later. I would rather return and save you the problems down the road. Its the right thing to do
Sent from my SPH-L710 using xda app-developers app
If you let them know, I wouldn't be surprised if they let you keep it.
Sent from my Nexus 10 using xda premium
If they send you a return shipping label and box yes.
If they don't , I wouldn't pay to ship it back and then it is FREE!
when the kindle fire launched a friend got two when she had pre-ordered and paid for only one. She was honest and she sent it back as instructed with a provided shipping label. The next month she noticed on her CC statement they had refunded her money when she sent back the extra. She actually called in about it again and the rep just told her to keep it because he wasn't sure how to charge her without shipping another one. Result = free Kindle Fire.
mbk17 said:
I ordered a Nexus 10 and decided I did not want it and cancelled my order. But for some reason it still shipped to me and the charge was refunded.
Has this happened to anyone else?
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Click to collapse
So what exactly did do you to get this free nexus 10? I ordered mine on Friday night, still didn't my shipment email. I wanna if they will send one to me for free, if they will let me keep it if I try to return it. Hmm but then again, it stealing.
Hallowed Is The Sader
sader2202 said:
So what exactly did do you to get this free nexus 10? I ordered mine on Friday night, still didn't my shipment email. I wanna if they will send one to me for free, if they will let me keep it if I try to return it. Hmm but then again, it stealing.
Hallowed Is The Sader
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I simply ordered it and I called and canceled the order. The charge was refunded but it was still shipped to my door.
Bru87tr said:
If they send you a return shipping label and box yes.
If they don't , I wouldn't pay to ship it back and then it is FREE!
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That's what I thought. They screwed up and if they want me to spend $20 to send it back then I think I will keep it.
If they spot the mistake, they will charge you. They keep your CC on record. If they don't charge you, they will remotely deactivate the device, making it useless.
Ethically you should return it.
But legally you do not have to as far as I understand. If you canceled the order before they shipped ( up to them to enforce) then it is their problem. Nor can they charge anything on your card with out your authorization. They do not have your permission to charge your card at this point.
How ever if you do not contact them and try to work it out I can say with certainty that would make you a **** head. Don't be a **** head.
If you're okay with not having warranty of any kind, sure. Hope nothing goes wrong with your stolen device.
I for one, surely, won't help you.
kpluiten said:
Ship it back. Anything else is theft, despite their mistake.
But I predict a bunch of rationalizations coming for why you should keep it. I mean, it's Google and Samsung, they're big companies. They won't miss it...
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A bit sanctimonious, no? I can't count the number of stories I've read on XDA where people were shipped incorrect, defective, or damaged goods by a reseller or accused of "customer induced damage" by a manufacturer's repair department and wrongly told to go pound sand for one reason or another. It's not a lily white world we live in.
OP, if it were me I'd keep it but would be prepared to pay for it if asked leaving it up to powers greater than myself to decide if I was truly intended to get a "Free nexus 10."
I would wait to see if they end up "fixing" it themselves first, before thinking to call them about this mistake. If they ask you to pay for shipping, then I would say no way.
I got a "Free" Samsung galaxy s3 from a mistake Verizon made, but that's not the same and well they ware jerks.( 10+ call's, 3 "tickets and month's of waiting, so they had it coming.)
Hope google is nice and lets you have it for free.
P.S Google can you ship my n4 as well or should I say UPS, because they made the "shipping label" days ago with no update.
Keep it, don't resell it, and do your best to advertise how google is awesome for giving you a free tablet. Chances are your publicity will cause enuogh sales to offset the cost to google and samsung. Win Win
Give it to me, I can handle the burden on my conscious.
If sounds strange that Google could process a refund this quickly. As just about everyone else that has done a return/refund with Google has usually needed to wait 2 or 3 weeks to it.
I'm wondering if that wasn't possibly just the hold on your card finally going away and they haven't charged you yet. I don't think I saw the charge show up for my Nexus 4 until the day after I got my phone.
Another possibility is Google is just doing refunds immediately but still expecting you to return the tablet within 14 or 21 days and will simply charge you again if it's not received.
mbk17 said:
I ordered a Nexus 10 and decided I did not want it and cancelled my order. But for some reason it still shipped to me and the charge was refunded.
Has this happened to anyone else?
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Keep it. I ordered one on launch day and still don't have a tracking #. After daily phone calls and emails I just deal with a lot of people who apparently have no idea what is going on.
The pending charge was a check to see if the funds were available. Your charge will appear in a day or 2 relax its not theft lol. Picked up my nexus yesterday from UPS and the charge hit today after being refunded just like you are explaining
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there way of "selling" more
TheEmpyre said:
The pending charge was a check to see if the funds were available. Your charge will appear in a day or 2 relax its not theft lol. Picked up my nexus yesterday from UPS and the charge hit today after being refunded just like you are explaining
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ya.. thats probably whats gonna happen. and you will have to call again to get them to take the charge off... and them to send a return box/tracking... either way... wait and see what happens. I wouldnt put it past a snafu
So I had an airave take a dump on me. I called Sprint and got another one sent to me. I hooked the new one up and it wasn't connecting with the network. I called to troubleshoot and they said they'd send me another one. When I woke up in the morning everything was connected and working fine, so I sent back the old defective one and called to cancel the one they were going to send me. This was back in December and I thought everything was fine till about four weeks ago. Now they are trying to charge me $300 for not returning the one that is hooked up, working, and still in use. They have no record of the defective one being sent back. In so many words I told them they will have to suck the money from my cold dead limp penis. I'm about to drop a big chunk of change on three new phones and go pre paid if I can, otherwise I'll have to sign a contract with T-Mobile and still have to drop some cheese. I'm going to call the retentions department on Monday and see if I end up raging on Sprint for the last time. Just throwing it out there to see if anyone has any advice that I haven't thought of. Fyi ball of fire has been discussed, but not ruled out.
T.Y.I.A.
:beer::beer::beer::beer::beer::beer::beer::beer:
Wow lol.
Don't you have tracking info for the returned device? Why are they wanting you to pay $300 for the one that is hooked up? Were you paying the $5\mo charge before all of this happened? Had you paid the $99 for any of the devices at any point (the intiial fee some have to pay?)
incarceration said:
Wow lol.
Don't you have tracking info for the returned device? Why are they wanting you to pay $300 for the one that is hooked up? Were you paying the $5\mo charge before all of this happened? Had you paid the $99 for any of the devices at any point (the intiial fee some have to pay?)
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I haven't ever been charged anything for the airave because it's been needed to be able to use their service.
It was months ago when I sent it back and don't even know where to begin with ups. At this point I don't even know which one they want money for. It was originally the one that was hooked up in my house until they found out I have it. Now they're wanting money for the one they say they haven't received. Should I file a claim with ups or would that not help at all since Sprint says there is no activity with the tracking number assigned to the return packaging. So if I dropped it off at ups and there hasn't been any activity connected with the tracking number one would think it's just sitting in the back room then.
Dude had the exact samething happen to me. I logged into sprint to pay my bill and noticed the hefty charge on there and called into customer service to see wtf. They told me the same that there was no record of the broken one being returned so they were going charge me. However, I *****ed and complained enuff that they did take the charge off my account.
MattC74 said:
Dude had the exact samething happen to me. I logged into sprint to pay my bill and noticed the hefty charge on there and called into customer service to see wtf. They told me the same that there was no record of the broken one being returned so they were going charge me. However, I *****ed and complained enuff that they did take the charge off my account.
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Who did you talk to? What department? I'm calling retentions in the morning. Is that the department you went through? Did you have to talk about burning someone's house down or stuff about their mom? I've been dealing with this for months now and this is the last time I'm going to talk to them about this so I was wondering if there were and key words or phrases that I should use to optimize my results.
It was a person in billing. She told me that she would go ahead and remove the charge cause surely they had the old airave or it jus hadn't got updated in system yet. I guess I got lucky. I basically just *****ed how it wasn't my fault that they didn't receive it and I gave it to ups and had a receipt. Good luck man.and hope it works out for you.
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MattC74 said:
It was a person in billing. She told me that she would go ahead and remove the charge cause surely they had the old airave or it jus hadn't got updated in system yet. I guess I got lucky. I basically just *****ed how it wasn't my fault that they didn't receive it and I gave it to ups and had a receipt. Good luck man.and hope it works out for you.
Sent from my PG86100 using Tapatalk
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Supposedly they have checked the warehouse twice and can't find it. It's probably already been fixed and sent out to their next victim.
Called retentions and I'm waiting to here back from them.
Haven't heard anything yet so they must be getting the lube ready
Uncle Lizard said:
Called retentions and I'm waiting to here back from them.
Haven't heard anything yet so they must be getting the lube ready
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Just keep calling.
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MattC74 said:
Just keep calling.
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They called me back, but I couldn't answer and when I called back they were closed. Have to wait till tomorrow to find out the verdict.
Well hope they get you squared away. Keep up posted.
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I have to send the one I'm using back and wait for the charges to come off then call and tell them I have bad reception so I get a new one. These people suck. I'm going back to T-Mobile in June. At least I get to wait till they make the phone I want lol
On a positive note I won't be getting charged. Advice for everyone. Do not call customer service if you have problems! They know nothing and don't have authority to do anything. I'm calling retentions from now on if I have a problem. That number for anyone that cares to know is 855-848-3280. At least the guy I talked to know what's going on and how to fix it even if it was a round about way.
Uncle Lizard said:
On a positive note I won't be getting charged. Advice for everyone. Do not call customer service if you have problems! They know nothing and don't have authority to do anything. I'm calling retentions from now on if I have a problem. That number for anyone that cares to know is 855-848-3280. At least the guy I talked to know what's going on and how to fix it even if it was a round about way.
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Well glad it worked out
MattC74 said:
Well glad it worked out
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It's been going on since October I guess, but I didn't find out till December. What the hell are they doing over there?
Uncle Lizard said:
It's been going on since October I guess, but I didn't find out till December. What the hell are they doing over there?
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They were busy screwing everyone else over with missing airave charges lol