Bought an EVO 3D, but... - HTC EVO 3D

Close thread please. how do you do this?

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Have you tried calling them and asking what all the fees are about? The retention center # is somewhere floating around here, I hear they are very helpful

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everyone gets the 10 dollar charge
if your happy with the phone, i'd say suck it up
if your not happy with it, take it back.
Sprint has never screwed me over, in fact they gave me a $10 credit for having tower issues in my area

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ninjamirage said:
Sprint is already trying to screw me by removing a save50 invoice credit, and they are charging me $10 more per month (not taxes) then what it said on my original receipt. I hate to have to return the evo 3d because I like it, but Sprint has a bad reputation of screwing over their customers on the invoice credits. I don't know whether to sue them for cancelling my original order and making me a new order without my approval, or to just cancel it and return the phone.
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It is always funny that if a company makes a mistake like this, the first thing people like the OP think about is suing the company. Over what? What phone did you come from? Was it a smart phone? A Razr? All you have to do is call them and explain what the deal is and they will 99% of the time fix it for you.

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".....they are charging me $10 more per month (not taxes) then what it said on my original receipt."
In regards to the $10/month, are you referring to the monthly Premium Data fee? It's required on the EVO3D (and on other 4G phones), even if you are on SERO. It may not show on the receipt when you buy the phone but will appear on your monthly statement. Did you get it at a store, online or telesales? I called in my order and they stated very clearly that this phone requires the added monthly fee and exactly how much it was. With online purchasing, it warns you with a checkbox confirmation about the add on monthly reoccurring fee and will not let you proceed to order it without being ok'd by you.
If you enjoy the phone as much as I do then IMO it's worth the extra $10. If you think it's too much, you have 30 days to return it.

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tgruendler said:
It is always funny that if a company makes a mistake like this, the first thing people like the OP think about is suing the company. Over what? What phone did you come from? Was it a smart phone? A Razr? All you have to do is call them and explain what the deal is and they will 99% of the time fix it for you.
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this is america dude, we sue over everything D:

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The $10 fee is for all smart phones not just 4g ones. The only smart phone that does not require the $10 fee is the Samsung Replenish Android phone.

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lol @ trying to sue sprint over an invoicing issue. Lol. Theyll murder you in court.
But in all seriousness, yes all sprint smartphones have the $10 fee except for one. Still comes out cheaper than other carriers data charges. In fact much cheaper and much better value imo

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Dude I have just been trying to get the $50 invoice credit that was on my original order, and I've been getting the run-around for two weeks. I understand the $10 fee, even though it wasn't on my original order. But cancelling my order and making a new order without the credit and without notifying me seems shady. Before this I had my Droid X that I flashed to cricket. It's not 4G but it was cheap and reliable. With the phone rooted and optimized, it was pretty quick. I'm on a fixed income, so I can't pay more than $70 per month. When I thought I could get the EVO 3d for $60 per month, I decided to go for it. It just seems deceiving when my invoice says that I will be paying $60 per month plus taxes, then they say it will be $90 per month when I talked to them on the phone. That's a significant difference.

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ninjamirage said:
I can't pay more than $70 per month.
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take it back it then, I don't think anyone is paying that low of a monthly cost for the 3d.

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OP, create a aol email account. Sprint gives you a %10 discount if you have an aol email account. That would take your bill to about $73. Good luck

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".....and they are charging me $15 more per month (not taxes) then what it said on my original receipt"
"It just seems deceiving when my invoice says that I will be paying $60 per month plus taxes, then they say it will be $90 per month when I talked to them on the phone. That's a significant difference."
Although you've made a significant edit to your original post, there's something still not right with your math. You first stated it was higher than you expected at a extra $10/month, then edited to $15, but you say it's now a $30 difference(from the $60 you thought you would be charged per month to $90 that you now claim).

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Just tell them you work for your local school district. That's a 15 percent discount.

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resolved now thanks

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resolved now thanks