So i started a thread outlining the lack of real support and the decline of development because of it...here is how it has gone thus far...
Code:
Aug 9, 2011 10:18 AM
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
Having owned since day one and have had to return my first device due to countless issues i am starting to feel like this is turning out to be a lame duck device...no hype...no support...no care coming from Sprint and Motorola...hell we cant even create a blur account. I personally feel that developers should be allowed to fix what is broken as we're the first line of defense and offense when it comes to these devices...Shipping with a locked bootloader only shows us that we're just the red headed stepchildren of the machine. Had it been open as android had intended then i can say with 100% CERTAINTY that the known issues would have been resolved day one...but alas...we're left to pick from the scraps and hope for someone to throw us a bone.
--Profanity removed. Please see the house rules on posting appropriately.
Message was edited by: pacojr67 (MOD)
Thanks (0)
Reply
Tags (edit): sprint, bootloader, problems, photon_4g_mb855
techiemoe Landline
techiemoe
20 posts since
Jul 21, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
1. Aug 9, 2011 12:25 PM (in response to yay4juggs)
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
What issues, specifically, were you having with your Photon? A lot of us have had quite positive experiences with ours, overall. It could be you just had a bad unit.
As for the open/locked/OSS/nonOSS debate, that's something best left off a tech support forum in my opinion.
Report Abuse
Thanks (0)
Reply
yay4juggs Landline
yay4juggs
10 posts since
Aug 2, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
2. Aug 9, 2011 12:39 PM (in response to techiemoe)
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
First off... a lot doesn't equate to all...therefore your comment regarding a positive experience isn't really substantiating. Secondly this device was plagued from the start with inbound/outbound audio issues...battery drain...data mismatch issues..etc...If the device were perfect there wouldn't be a need for a support forum specifically
for it now would there be?
Please understand I am no mook or a noob I have been around for a very long time developing for devices such as this and yes this is the best place to discuss bootloaders as it was Motorola's intention to release devices with unlocked bootloaders and well...they dropped the ball with this one.
And to the MOD I apologize for whatever inappropriate or derogatory comment that was made...I wasn't aware I had cursed at all to be quite honest with out...and if I did, could you please tell me what it was I said?
Edit
Delete
Thanks (0)
Reply
techiemoe Landline
techiemoe
20 posts since
Jul 21, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
3. Aug 9, 2011 12:44 PM (in response to yay4juggs)
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
Why the hostility? I don't discount your negative experience, I was simply trying to point out that it might not be a representative example of the product as a whole. I personally find my Photon to be quite a nice device, which is why I was curious to know what issues you might be having so myself or others could try and fix them.
Frankly, based on your response, I'm sorry I tried to help. My mistake.
yay4juggs wrote:
First off... a lot doesn't equate to all...therefore your comment regarding a positive experience isn't really substantiating. Secondly this device was plagued from the start with inbound/outbound audio issues...battery drain...data mismatch issues..etc...If the device were perfect there wouldn't be a need for a support forum specifically
for it now would there be?
Please understand I am no mook or a noob I have been around for a very long time developing for devices such as this and yes this is the best place to discuss bootloaders as it was Motorola's intention to release devices with unlocked bootloaders and well...they dropped the ball with this one.
And to the MOD I apologize for whatever inappropriate or derogatory comment that was made...I wasn't aware I had cursed at all to be quite honest with out...and if I did, could you please tell me what it was I said?
Report Abuse
Thanks (0)
Reply
yay4juggs Landline
yay4juggs
10 posts since
Aug 2, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
4. Aug 9, 2011 12:46 PM (in response to techiemoe)
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
I am not hostile in any way and now that it seems i came across as such I feel terrible. I do apologize to you it wasnt my intention to be a that way.
Edit
Delete
Thanks (0)
Reply
mullins_j MotoXprt
mullins_j
2,320 posts since
Jun 18, 2010
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
5. Aug 9, 2011 12:52 PM (in response to yay4juggs)
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
@yay4juggs, techiemoe
Let's shake hands and make up. This is a peer-to-peer support site. Sometimes there are misunderstandings, trust me, I've been apart of a few.
But, let just continue on, and see if we can help each other out.
Thanks,
J
Report Abuse
Thanked (2)
Reply
wynand32 StarTac
wynand32
297 posts since
Feb 26, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
6. Aug 9, 2011 1:28 PM (in response to yay4juggs)
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
yay4juggs wrote:
If the device were perfect there wouldn't be a need for a support forum specifically
for it now would there be?
Well, Motorola maintains support forums for all of their devices, because none of them are perfect. And heck, support forums aren't just for imperfect devices, they're probably more for imperfect people.
Seriously, though, I do think that there's a subset of folks all experiencing almost exactly the same issues, and so I'm guessing there's a batch of phones that went out with a specific manufacturing defect. There's just too clear a line between people who have the issues, and don't. I'm one who hasn't had a single issue with mine, and I mean that precisely: not a single issue. It's actually one of the first devices I've owned that had none (knocking on a seriously huge piece of wood over here).
If I were you, I'd exchange for a new one, particularly for the audio issue. That seems to be the one that some people specifically are experiencing, and the only fix seems to be to swap it out.
Report Abuse
Thanked (1)
Reply
yay4juggs Landline
yay4juggs
10 posts since
Aug 2, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
7. Aug 9, 2011 1:30 PM (in response to wynand32)
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
i am on my second one already exchanged it yesterday at the sprint store...
Edit
Delete
Thanks (0)
Reply
Mark (Forums Manager) Motorola Employee
Mark (Forums Manager)
11,058 posts since
May 22, 2006
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
8. Aug 9, 2011 3:27 PM (in response to yay4juggs)
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
This isn't a "MOTOBLUR" phone, the account info is linked behind the scenes. You can't create an account.
Yes this is a support forum. Support to let us know when there is a problem and to share information. I learn all sorts of new things every day. It's an information rich place.
No need to exchange your phone for the audio issue. Just reboot your phone.
If you have particular issues. Join a thread in progress or start a new one if one doesn't exist already. Multi issue threads are not helpful and issues get lost.
Mark
Support Forums Manager
Report Abuse
Thanks (0)
Reply
djspinister Telegraph
djspinister
1 posts since
Aug 10, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
9. Aug 10, 2011 3:54 AM (in response to Mark (Forums Manager))
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
The fact that you think just rebooting the phone fixes everything is beyond me. That is the simple reason why unlocking the bootloader is neccesary so that dev's like yay4 can develop improvments and fix problems so end users like ourselves can use our devices near perfectly. Oh and then so Motorola or whichever company, in this case it is them, can learn from people like yay4 and produce solid fixes through software updates.
Your comment made me register. That is like me telling my customer, "hey, your fuel pump is out, just grab a full gas can, sit in the engine compartment and the faster you pour the faster you go, no worries." It will be fine. LOL
Unreal.
Give us the unlocked BL you promised us. Why not? It's not like your gving us each a semi-truck full of coke. Not the drink.
-DJ
Report Abuse
Thanks (0)
Reply
rcs8104 Telegraph
rcs8104
4 posts since
Aug 4, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
10. Aug 10, 2011 4:57 AM (in response to Mark (Forums Manager))
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
Mark your response to reboot the phone every time is irresponsible of you if you are indeed a manager. I really want this phone but have not purchased due to all the issues especially the no audio issue when making or receiving calls. I'm sure this one problem is keeping many people on the side lines until they find out if it will be resolved. You would better server the people on this forum with letting them know what Motorola actually knows about the problem and when we can expect a fix than telling them to reboot the phone. I would think Motorola and Sprint would want to make the phone do it's primary job work as a phone before fixing any other issue. This is the one issue that is keeping me on the side line. Once you fx this, I plan to purchase ASAP. Please give us some facts about the issue instead of reboot the phone.
Report Abuse
Thanks (0)
Reply
Mark (Forums Manager) Motorola Employee
Mark (Forums Manager)
11,058 posts since
May 22, 2006
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
11. Aug 10, 2011 6:42 AM (in response to rcs8104)
Re: Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
No need to be hostile concerning the no audio issue. We're looking into it.
Rebooting is a work around for the moment. Not a solution.
Calling me irresponsible is out of line. I'm not an engineer. I don't create
software fixes. I work between you and the software and hardware teams to
minimize the pain, as much as I can, when an issue is found or something is
misunderstood. I'm here as your advocate. Let's work together and not
against each other.
Mark
On Aug 10, 2011 4:58 AM, "rcs8104" <[email protected]
Report Abuse
Thanks (0)
Reply
rcs8104 Telegraph
rcs8104
4 posts since
Aug 4, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
12. Aug 10, 2011 7:11 AM (in response to Mark (Forums Manager))
Re: Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
Mark, I wasn't trying to be hostile and I'm sorry you took it that wasy. I really want this phone and I'm buying it at full price but I'm not going to buy it if it can't work as a phone. If you work between us and software and hardware teams then give us some info on what they have found and when we might expect an upgrade. I really don't care about the other issues this phone is having and won't buy until the phone works everytime without a reboot as I am dependent on that feature.
Report Abuse
Thanks (0)
Reply
Mark (Forums Manager) Motorola Employee
Mark (Forums Manager)
11,058 posts since
May 22, 2006
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
13. Aug 10, 2011 9:02 AM (in response to rcs8104)
Re: Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
@rcs8104
I understand the issue is frustrating and I hope it is resolved sooner than later. I'm the intermediate person by way of sharing information that you provide back with the product teams and advocating on your behalf. I give any info that I am allowed to provide. Often I am not necessarily told the root cause of an issue and the times where that info is shared it is often too technical for the average person. It's rare that we share what we find out when investigating a customer complaint and when we do have such information I am always forthcoming in providing it. As far as when you might expect an update. I don't speculate here as that does a disservice to you if it isn't accurate. When I know something official I'll provide it. I know there are those who are eager to have it working properly and there are others who are considering purchasing the phone and will base their purchase decision on the resolution of certain things. I don't blame you here. Could you face the issue... Potentially, yes... It's not guaranteed. Regardless we want you to be confident in our products. As a work around some of the users in the other thread on this topic hae been turning their phone off momentarily before they put it on the charger for the night and have had success. Not a solution but it's getting them by until a solution can be provided.
FYI. Update is a bug fix or a software change that stays with the same Android version 2.3.3 -> 2.3.4 where as an upgrade is a change in android version 2.2.2 to 2.3.4. Just wanted to make sure you understood our terminology.
Mark
Support Forums Manager
Report Abuse
Thanks (0)
Reply
yay4juggs Landline
yay4juggs
10 posts since
Aug 2, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
14. Aug 10, 2011 9:21 AM (in response to Mark (Forums Manager))
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
Mark
I understand you have a position to maintain and are censored but come on lets call it like it is...Efforts to troubleshoot have failed miserably. Had it been like I suggested in my OP this would have been resolved a lot sooner than 13 days after discovery. It is not a hardware failure it is a software failure and most importantly a MOTO failure. You say this isn't a blur device yet the base of the OS is latent with blur and blur like features yet you still wont believe this is blur device. MOTO knew blur was faulty from the start that's why they pushed a dumb down version for us to avoid calling it MOTOBLUR. We may not all be engineers but I know for a fact we all aren't that dumb... you can paint a pile of poop gold but it's still just a pile of poop is it not? This device alone screams for dev's to actually fix what is wrong with it. As far as a maintenance release...I have the MR3 directly from MOTO please pay close attention to the following information as it pertains to your previous statements.
Filename: 1FF-sunfire-user-2.3.4-4.5.1A-1_SUN-154_MR-3-CM-release-keys-signed-Sprint-US.s bf
Creation Date: 07/29/2011 21:22:47
File size: -1854871739
RAM DL Version: N / A
Bootloader Version: N / A
Platform: 4G TEGRA
Please be aware of the creation date...2 WHOLE DAYS PRIOR TO DEVICE LAUNCH. Do you not find it odd that a maintenance release was already created before the phone was released to the general public? Ready to call a spade a spade yet?
Mark (Forums Manager) Motorola Employee
Mark (Forums Manager)
11,058 posts since
May 22, 2006
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
15. Aug 10, 2011 9:48 AM (in response to djspinister)
Re: Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
First post and you make the statement that I think that rebooting the phone fixes everything. Not sure where you got that idea. Need to read more of my posts I think.
As far as the unlocked bootloader that is dependent on where the service provider will allow. I think an unlocked bootloader is a good idea but there are multiple things that need to come together to make it possible and a good solution. Some ROMs are better than others. I've used ROMs before and while some are good others are not so it's not a slam dunk. ROM devs and staff software engineers don't have a level playing field as they don't both work to the same requirements/challenges/expectations. So while yay4 might have talent cooking ROMs I don't think it's fair to compare him/her to staff software engineer.
Yes we're working on a bootloader solution. It wasn't promised for any particular device, though I hope it will be picked up on recently released products though it will only be for products where the service provider will allow.
Thanks for joining even if it was in a moment of misunderstanding. Glad you're passionate.
Mark
Support Forums Manager
djspinister wrote:
The fact that you think just rebooting the phone fixes everything is beyond me. That is the simple reason why unlocking the bootloader is neccesary so that dev's like yay4 can develop improvments and fix problems so end users like ourselves can use our devices near perfectly. Oh and then so Motorola or whichever company, in this case it is them, can learn from people like yay4 and produce solid fixes through software updates.
Your comment made me register. That is like me telling my customer, "hey, your fuel pump is out, just grab a full gas can, sit in the engine compartment and the faster you pour the faster you go, no worries." It will be fine. LOL
Unreal.
Give us the unlocked BL you promised us. Why not? It's not like your gving us each a semi-truck full of coke. Not the drink.
-DJ
Report Abuse
Thanks (0)
Reply
Mark (Forums Manager) Motorola Employee
Mark (Forums Manager)
11,058 posts since
May 22, 2006
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
16. Aug 10, 2011 10:04 AM (in response to yay4juggs)
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
@yay4juggs
How do you troubleshooting has failed miserably? There has been a lot of useful information gathered here on the forum. A lot more information than you'd get from a store rep or call center notes. A combination of the two is instrumental to providing a sound solution.
Yes the phone does have many MOTOBLUR attributes but it is not a "MOTOBLUR" device as there is no login. Dumbed down version? Nope just less visible. No one is calling anyone dumb.
We're always improving our software. The software development cycle doesn't stop the day launch software is approved for device launch... It continues like it should so that things can be fixed as close as they can to launch in the event that something didn't make it into launch software. I think this is really in the customer advantage. So no I don't call it odd if it were true. Software created two days before wouldn't be pushed to your phone right away... There is a lot of testing that goes on before it makes it to your phone.
Be glad to continue this discussion where I have something to add but the tone isn't going in a direction that I want to continue. Up to you.
Mark
Support Forums Manager
Report Abuse
Thanks (0)
Reply
yay4juggs Landline
yay4juggs
10 posts since
Aug 2, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
17. Aug 10, 2011 10:06 AM (in response to Mark (Forums Manager))
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
Don't ever insult my intelligence or integrity because you never know, I may actually know more than your software engineers...it's already proven I know a lot more than you...
Edit
Delete
Thanks (0)
Reply
Mark (Forums Manager) Motorola Employee
Mark (Forums Manager)
11,058 posts since
May 22, 2006
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
18. Aug 10, 2011 10:10 AM (in response to yay4juggs)
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
yay4juggs
Proven how? I don't share everything I know. Again I share everything I'm allowed to share.
Mark
Support Forums Manager
Report Abuse
Thanks (0)
Reply
Mark (Forums Manager) Motorola Employee
Mark (Forums Manager)
11,058 posts since
May 22, 2006
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
19. Aug 10, 2011 10:22 AM (in response to yay4juggs)
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
Again.. I'm here working as your advocate. It's counter productive to be hostile. In none of my previous posts was insulting anyone's intelligence. I was aware of your posts elsewhere before you joined our forum.
Do me a favor and update your forum profile to inclued your MEID serial number i see you have your IMEI number in there right now. *#06# on your dialer to see it.
Mark
Support Forums Manager
Report Abuse
Thanks (0)
Reply
yay4juggs Landline
yay4juggs
10 posts since
Aug 2, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
20. Aug 10, 2011 1:24 PM (in response to Mark (Forums Manager))
Re: Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
I know it has failed miserably as I personally went thru every possible step to troubleshoot the problem [removed]. Initially it was thought to be a provisioning error so sprint would attempt to reprogram the device manually...when that failed they came up with try pulling the battery to reconnect to towers to see if you can make calls again...that was putting a Band-Aid on a broken arm. the fact of the matter is we should not have to take the battery out of our device just to use it's most primal function...to make a phone call! When it comes to replacing a device Sprint requires it's tech's to troubleshoot before replacing to hopefully fix the problem and avoid a costly device exchange. Well that didn't work...(keeping tabs? that's 3 failed steps to rectify the situation) so they decided ok...just exchange device and hope the device isn't plagued by the same problems as the previous device. BTW that's number failure #4. Starting to see a pattern here? The device is defective OOB yet we're not allowed to fix it and MOTO hasn't a clue...If they did they wouldn't direct you to give canned responses like "pull the battery." [removed]
Edited for personal attack. Please talk about yourself, not others, and help us keep this a civil site per our site rules.
Message was edited by: Matt (Forums Manager)
Edit
Delete
Thanks (0)
Reply
yay4juggs Landline
yay4juggs
10 posts since
Aug 2, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
21. Aug 10, 2011 10:42 AM (in response to Mark (Forums Manager))
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
Why is my meid important to you? You dont need that information to resond to message boards.
Edit
Delete
Thanks (0)
Reply
Mark (Forums Manager) Motorola Employee
Mark (Forums Manager)
11,058 posts since
May 22, 2006
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
22. Aug 10, 2011 11:07 AM (in response to yay4juggs)
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
1. MOTOXPRTs are not employees. They are consumer volunteers just like you that spend countless hours assisting people on the forum. There troubleshooting is largely not directed by Motorola. I think of possible things to try to see if things are improved but I don't ever claim to think of everything. I see the suggestion to try Sprint only as a valuable step to determine if it had something to do with roaming. Not sure that I ever suggested re-provisioning the device, though if the phone has service I wouldn't think that would be necessary. Not sure if you are referring to Sprint or someone here concerning pulling battery. I've found that pulling the battery is unecessary. Powering the phone off and back on is sufficient. Pulling the battery is overkill. Again doing this isn't ideal but it gets it working until a permanent solution can be created. We don't want you to exchange the device if it's unlikely to be resolved by doing so. Wastes your time if you'll just see it again and adds to your aggrivation. I don't like to even suggest resets if I can avoid it because it requires a user to set up their device again and it eliminates a problem that may find its way back on the device. Avoiding the inevitable.
Are all devices experiencing this issue. No. I myself have experienced it one time. That time I happen to make my first call of the day in a location I am not normally at. I have not made a call in that location at any time since then to see if it could be replicated.
From your post on another site you suggest the solution is already found which indicates our engineers do have a clue. From the software you mentioned there are likely several other versions following that software you claim to have that may have numerous other fixes.
No one directed me on telling anyone to pull the battery so I'm not sure where you got that idea. So it's not a canned response and if it was I would push back and ask what the benefit to pulling the battery is over just powering the phone off.
Serial number is important as we can do some proactive investigation prior to responding on the forums to any given issue. It helps us help you quicker. So you are correct, it isn't necessary to respond but it does help users be helped.
Mark
Support Forums manager
Report Abuse
Thanks (0)
Reply
yay4juggs Landline
yay4juggs
10 posts since
Aug 2, 2011
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
23. Aug 10, 2011 11:17 AM (in response to Mark (Forums Manager))
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
see there you go...questioning my integrity...I claim to have? yeah...I HAVE...including the final release just put out to it's engineers...as far as providing my meid...not happening... that is how phones get cloned and all hell breaks loose...trust me i have been there.
Edit
Delete
Thanks (0)
Reply
Mark (Forums Manager) Motorola Employee
Mark (Forums Manager)
11,058 posts since
May 22, 2006
MOTOROLA PHOTON™ 4G
Sprint/Nextel
United States
24. Aug 10, 2011 11:30 AM (in response to yay4juggs)
Development of the Photon 4g suffers because of the manipulation of the Carrier and Manufacturer...
@yay4juggs
Matt nor I will clone your phone. No one else on the forum will have access to it. Your profile information is safely secured behind our https:// site. If you're really concerned send me a PM with your MEID number.
How can I trust you you refuse to be helped? Your restrictive in providing information to attempt to help you.
Mark
Support Forums Manager
Report Abuse
Thanks (0)
Reply
Just a short while ago i got a pm from another forum manager "matt"
just a short while ago i got a private message from another manager named Matt
To: yay4juggs
From: Matt (Forums Manager)
Sent: Aug 10, 2011
Subject: Private Message: Your posts, your username
Hello, yay4juggs.
I had the opportunity to review your posting history after seeing a post of yours in our moderation queue. In a short while you have managed to break several site rules and take a hostile position toward our moderators and a site manager.
Additionally, I find your username to be inappropriate for our site.
We want to hear the bad stuff about our devices -- it helps us improve immeasurably. But we require that all members follow site rules and help keep our site civil and family friendly. This note is an invitation to review your posting habits and our site rules. We want your insights and hope you can remain a valued contributor.
Please let me know what you would like as your new username and I will change it for you.
Thanks,
- Matt
forums manager
cc: Mark
something tells me they don't like being made to look stupid or questioned
Lol everytime they're proved wrong its seen as hostility instead of just being wrong
Sent from my PHOTON blaster!
You should ask him what specifically is offensive about your username.
brianez21 said:
You should ask him what specifically is offensive about your username.
Click to expand...
Click to collapse
Maybe he's lactose intolerant
LOL...good reading here. Couple things to point out, and please don't take offense Juggies.
1. Use a different Screen Name in these situations, you'll never be taken seriously. It SHOULDN'T matter, but it DOES. A corporate representative will immediately flag a name like yours in their mind as immature and ignorant. Good luck entering an intelligent or productive conversation in such a scenario.
Yes, there's no need to argue that it SHOULDN'T be that way. Agreed. However, that's the way the rest of the world responds.
2. Telling a company that has designed something over countless months, pouring their resources into it fully, that it sucks and you could do it better isn't a great way to start a mutual progression of solution. LOL. Imagine if I flashed one of your ROMs, then posted in the ROM thread that you were retarded and should just let me take it over. Heh...I imagine one of us would end up getting an XDA time-out.
I've always gone with the build em up, then tear em down kind of argument in my dealings with these kind of scenarios. "Totally loving this device, you guys really nailed the design and performance. I've noticed however, as well as numerous others, some serious issues. Mind if we dig into it and see what can't be done? I'm pretty knowledgeable, perhaps I can help by pointing out some scenarios to look at?"
3. The Boot Loader unlock. I have sent my share of prodding on this issue. Repeatedly. I have pointed out to Motorola that all their competitors are way ahead of them in this regard. HTC, Sammy, etc have already done so...or are showing proof of progress. I've gotten 2 e-mails so far in reply, stating the difficulty and length of said project...blah blah blah. Meh...whatevs.
Anywho...just my thoughts. Anyone have Sanjay Jha's email addy? We could nuke his inbox...beats the hell outta talkin with some guy on some forum that doesn't know his Moto from his Rola.
Bandage said:
LOL...good reading here. Couple things to point out, and please don't take offense Juggies.
1. Use a different Screen Name in these situations, you'll never be taken seriously. It SHOULDN'T matter, but it DOES. A corporate representative will immediately flag a name like yours in their mind as immature and ignorant. Good luck entering an intelligent or productive conversation in such a scenario.
Yes, there's no need to argue that it SHOULDN'T be that way. Agreed. However, that's the way the rest of the world responds.
2. Telling a company that has designed something over countless months, pouring their resources into it fully, that it sucks and you could do it better isn't a great way to start a mutual progression of solution. LOL. Imagine if I flashed one of your ROMs, then posted in the ROM thread that you were retarded and should just let me take it over. Heh...I imagine one of us would end up getting an XDA time-out.
I've always gone with the build em up, then tear em down kind of argument in my dealings with these kind of scenarios. "Totally loving this device, you guys really nailed the design and performance. I've noticed however, as well as numerous others, some serious issues. Mind if we dig into it and see what can't be done? I'm pretty knowledgeable, perhaps I can help by pointing out some scenarios to look at?"
3. The Boot Loader unlock. I have sent my share of prodding on this issue. Repeatedly. I have pointed out to Motorola that all their competitors are way ahead of them in this regard. HTC, Sammy, etc have already done so...or are showing proof of progress. I've gotten 2 e-mails so far in reply, stating the difficulty and length of said project...blah blah blah. Meh...whatevs.
Anywho...just my thoughts. Anyone have Sanjay Jha's email addy? We could nuke his inbox...beats the hell outta talkin with some guy on some forum that doesn't know his Moto from his Rola.
Click to expand...
Click to collapse
my name on there used to be billindelicato but could never recover my password as the email used to set it up was from adelphia.net which was taken over by twc and roadrunner so i no longer have access to that account.
Well...at least you didn't go posting with your screen name in a forum for WeAreSmallBreastedWomen.com.
Yes, it exists
Similar thing happened to me over at Android Forums, I corrected some mod named EarlyMon and he put me on "probation"
Not a big deal, would rather help out XDA. Been a long time visitor and try to contribute when I can.
halfdriven said:
Similar thing happened to me over at Android Forums, I corrected some mod named EarlyMon and he put me on "probation"
Not a big deal, would rather help out XDA. Been a long time visitor and try to contribute when I can.
Click to expand...
Click to collapse
we get more done here than anywhere else!
I tried to read that entire thread but scrolling left/right became a chore & I wasn't 1/2 way thru it. Going on forums like that; esp tech doesn't always produce the desired end result. You're talking to a bunch of people who don't want to admit something is terribly wrong.
I did LMAO at Matt who actually seemed to take offense at your response; as though you accused him of saying something he didn't say. I clearly read, "No need to exchange your phone for the audio issue. Just reboot your phone."....Seriously???
On another note~ I don't know how long you've been using your current screen name. If its associated with ANY development you've ever done, I wouldn't change it. Maybe Mr. Mod needs to Google you and get a clue.... IJS...
Yea juggs I see you a lot on here and noticed that thread by chance. F*ck those guys over there, they have no clue. Especially that email or pm you got. I would have let him have it. Complete power trip ***** move. Prolly jealous cuz his girl has bee stings for tits. What a bunch of cowards. I will make a follow up post on that site, I don't give two ****s if I get suspended or banned over there. Idiots mang. Xda is where its at. We'll get that boot loader unlocked, and show them what's up.
-Dj
LOL! That was some funny ****...
Anyway, so when can we get a taste of this new firmware?
Yay 4 Juggs said:
see there you go...questioning my integrity...I claim to have? yeah...I HAVE...including the final release just put out to it's engineers...as far as providing my meid...not happening... that is how phones get cloned and all hell breaks loose...trust me i have been there.
Click to expand...
Click to collapse
Beach_Head said:
LOL! That was some funny ****...
Anyway, so when can we get a taste of this new firmware?
Click to expand...
Click to collapse
maybe in the morning...we'll see how saucy i feel by then
Nice! I hope it's as awesome as I think it'll be...
Yay 4 Juggs said:
maybe in the morning...we'll see how saucy i feel by then
Click to expand...
Click to collapse
I can't swap out my phone, damn employee plan. I have to send the phone to SprintCOL then wait a week to get credit back to my account not a refund but my account which they cannot bill me the phone I have to pay money again and hope the promotion is going to still be going.....ugh **** tits so I gotta wait for a firmware update....
AJC9000 said:
I can't swap out my phone, damn employee plan. I have to send the phone to SprintCOL then wait a week to get credit back to my account not a refund but my account which they cannot bill me the phone I have to pay money again and hope the promotion is going to still be going.....ugh **** tits so I gotta wait for a firmware update....
Click to expand...
Click to collapse
that's exactly why i'm not taking the employee plan, to much hassle
Don't even dare go to precentral.net and have anything non-positive to say about the Touchpad, OMG...
Yay 4 Juggs JUST WONDERING IF YOU could give a heads up as i bought a photon but can get in it to move things around ??? i got it rooted last night but i am super ready to dump my boosted EVO3D as no offense but i think it sucks and have been rocking my evo4g over the 3d! sorry to all the 3D lovers just my OP either way ive been up for days trying to find away in or around it thanks and hope i did'nt step on any toes
Motorola Victim Forums
They are a bunch of *****es. I didn't even get the PM, I just got suspended. I had a problem with audio, notifications, camera not working, etc. and had been going back and forth for months. Finally, I got sick of them beating around the bush, trying to put blame on me because I did this or that. So because I paid several hundred dollars for a pile that doesn't work half the time, I got a little aggressive. I admit. But I don't know if I will ever get access to my account again, but if I do, I am going to let him have it. (It was also Matt, who didn't even have the balls to PM me, like I said.) I got something all planned out for that little *****.
Related
Reposted with permission:
http://forum.xda-developers.com/showthread.php?t=1419815
OPERATION: Make Our Selves Heard (#OPMOSH)
DISCLAIMER:
We here, in the movement of #OPMOSH do not consider this spam, we do not consider this slandering Moto, we simply use this as a method of having our concerns heard. Motorola Mobility Inc. has been a powerful company that has been around for a very long time, and one we hope to see long in the future as well, before and after the Google buyout.
About this movement:
Motorola Mobility Inc. has become famous for its lies, slanderous ways, and tendency to flat out prove time and time again that it cares not for its customers after they walk out of that store with their Motorola-branded device. Since the early days of Android, post Droid 1, we have sat down and took our locked bootloaders like a man. There came to be a boiling point - and a full-out war was launched on their social media sites. Sound familiar? The same thing that worked with HTC and now with Asus. We received a generic "second half of 2011" timing. Guess what! It's now Q1 2012, and not only have they missed their deadline, but they have IGNORED all bootloader-related questions, given NO official announcement of their plans still being in motion, and thus must have forgotten that we are a core, dedicated community that wishes nothing more than to enjoy the phones we were given. Let's make ourselves heard yet again, turn the heat up, and make Moto (like HTC) get off of their asses and DO SOMETHING. Everyone counts!
Moto's Facebook - Moto's Twitter - Petition - FCC Complaints (Against Verizon)
So....What can I do?
FIRST OFF, SIGN THE PETITION:
This is included in the email, so it is crucial that it continues to grow in number.
Then....
TRY CALLING VERIZON'S EXECUTIVES.
Make sure before calling that you are very informed about the issue and confident in your position, yet can be quite calm. Do not show any disrespect towards Marie H or the person you call. They are merely the (wo)man-in-the-middle, and you simply need to explain to them your position and back it up with facts. Also, do note that all times are EST.
Call Marie H. at (412) 266-7756 on Monday - Fridays, 8 am to 5 pm. OR Michelle at (803) 231-1787 on Monday - Fridays, 7 am to 4 pm. OR Call Verizon customer service at *611 or (800) 922-0204 and get to a rep by mashing 0.
This is something you cannot copy-paste, unfortunately. Here are some guidelines that should help you be successful in your endeavor:
- First off, if you get the voicemail, leave your name, number, and a time you can be contacted in case they wish to follow-up call.
- Mention that many are filing FCC complaints because this violates Block C guidelines. (Do research in case this is brought into question)
- Mention that HTC, Motorola, and Samsung have bootloader-unlockable devices on the network right now; (HTC has their 2011 devices, Moto has the Xoom, and Samsung the Galaxy Nexus)
- Mention that the bootloader being locked does not allow the device to do anything that a laptop that is using a 4G hotspot cannot do even faster/more efficiently, including hogging network resources.
- Mention that the bootloaders being FORCE locked (as in, not unlockable) does not offer protection from any present viruses or attacks of Android devices.
- Mention also that unlocking the bootloaders could very well use a system like HTC uses - which stores the IMEI of the device and voids its software warranty indefinitely, making Verizon's warranty services not liable for what a user installs on their device.
- Close your talk/voicemail by stating the number of signatures on the petition, currently well over 2,500, and saying that this is a widespread concern of many users, that wish Android to be truly open.
- Say thank you before you hang up, it'll really give off a good impression.
TRY AN FCC COMPLAINT:
http://esupport.fcc.gov/complaints.htm
Select Wireless Telephone > Billing, Service, Privacy, Number Portability and other issues > Online Form. Fill out your information, scroll down, fill out 1 and 2, skip 3 and 4. Then in 5:
- Tell the FCC that your phone’s bootloader was sold to you locked, preventing the regulatory requirement of BLOCK C Devices (MAKE SURE TO MENTION BLOCK C!!!) that "Consumers should be able to download and utilize any software applications, content, or services they desire" - make sure to cite that.
- Also helpful would be dispelling the "Reasonable network management" exclusion. Tell the FCC that Verizon allows tethering of unauthorized devices to 4G LTE services through their mobile hotspots and their paid phone tethering functionality as-is, ones that are more bandwidth-hungry and also permit installing custom operating systems, and have a potential of doing significantly more damage, such as laptops.
If you don't want to write yours up manually, we will have a pre-made step 5 that you can just copy paste soon, hopefully.
TRY EMAILING:
TO: [email protected], [email protected], [email protected], [email protected]rola.com, [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]
To Whom It May Concern,
The independent communities that you catered to with your announcement earlier last year are very very excited for your bootloader unlock solution. However, the "second half" of 2011 has come and gone quietly; why is it that the public has received no notice that the bootloader unlock solution is still in works? A small-scale petition has made its rounds about the Android community, and has already gained over 2,500 signatures just under 55 hours after being made public: http://www.change.org/petitions/motorola-mobility-inc-unlock-all-smartphone-bootloaders-2
Clearly, the demand is indeed still quite strong (as can be seen on your social media networks, Facebook and Twitter), and it would be quite reassuring to the communities that not only pay for your devices every upgrade opportunity, but also help develop the Android operating system that you are using on the aforementioned devices, to have an announcement that the bootloader unlock/relock solution is still on track for a timely release. This would also potentially double as reassurance to on-the-fence Galaxy Nexus/HTC smartphone buyers to go with the Motorola Droid RAZR, with its KEVLAR backing, Verizon 4G LTE speed, powerful 1.2 GHz dual core processor, and new bootloader unlock/relock solution instead. Thank you for your time, and I look forward to your response.
Sincerely,
A Motorola Mobility Enthusiast.
TRY TWEETING:
@Motorola - How about those unlocked bootloaders you promised second half of 2011? @HTC cares, do you? http://moto.ly/icsboot
TRY POSTING ON THEIR FACEBOOK WALL:
@Motorola - I'm a faithful Motorola customer, and I'm starting to have second thoughts. Honor what Android stands for, openness, and give us the bootloader unlock tool that you promised "second-half of 2011". http://moto.ly/icsboot #OPMOSH
MAKE SURE TO SIGN THE PETITION!!
It is the backbone of this movement. We need as many signatures as possible.
We NEED to be heard to get anywhere. Spread the word to your Facebook friends, your Twitter friends, your Google Talk friends, your favorite Android news site... Spread the word! Bring freedom to the Android ecosystem, like Andy Rubin and Rich Miner intended.
Thank you SO much for your support. This community is amazing and I know our endeavors will be successful. See you on Moto's Facebook!
In an effort to get better coverage, I would suggest crossposting to as many Android forums outside XDA as possible. Most definitely, send it to Android Police. It could be worth a shot. While I understand different folks have preferences as to what forums they frequent, getting the word out is paramount.
Just my $0.02 US
Make sure you start a similar one with verizon because i am pretty sure motorola is going to play the blame game as soon as this gains momentum based on the line from the blog post
"where operator and channel partners will allow it. "
I'd like to think this will work if we get it out there enough. It's the customers vs. the company, I can't think of anybody who would want it stay locked except for those people who are like "oh but then it'll just be easier for people to screw up."
zeb carter said:
In an effort to get better coverage, I would suggest crossposting to as many Android forums outside XDA as possible. Most definitely, send it to Android Police. It could be worth a shot. While I understand different folks have preferences as to what forums they frequent, getting the word out is paramount.
Just my $0.02 US
Click to expand...
Click to collapse
couldnt he also post it to many of the xda motorola forums? except those that are already unlocked of course
id send it to droid-life as well
Sent from my DROID X2 using xda premium
This is a good idea. I like the idea of mass emailing them.
Sent from my DROID X2 using XDA App
I'll be doing my part as well. Thanks for starting this thread.
ztotherad said:
couldnt he also post it to many of the xda motorola forums? except those that are already unlocked of course
id send it to droid-life as well
Sent from my DROID X2 using xda premium
Click to expand...
Click to collapse
I'd even post on the unlocked ones. Many people would help the cause. They could write how much they benefit from their phone with an unlocked bootloader. I even bet a significant number of the larger Android community would assist because we all have the same end game in mind.
This thread is great. I was just thinking yesterday of collecting the various resources to petition Motorola. You made everything very clear and we thank you. SPREAD THE WORD!! and, most importantly, ACT ON IT PEOPLE!!
Now we need a script to auto-tweet, auto-email, and auto-flame Motorola AND Verizon.
I'll help out with this cause any way that I can. I just posted on Moto's Facebook Page.
Sent from my DROID X2 using xda premium
i just sent out an email to the addresses that were listed by the OP, lets see how long they can ignore the emails from the customers and ignore the petition. I hope they don't send back a generic email that states that they're "working" on it. If the dx2 is a "closet" device then maybe we can gain at least the key to unlock and we'd be gaining our pudding.
Being a recent HTC convert and former X2 owner, I can say that this could really work. We got our Rezound unlocked. This needs to get out there. You'd be surprised how powerful this can be if enough people here on XDA start making noise. Thanks, OP, for posting this. Good luck!
Can we organize a time to CALL motorola? I think clogging up their phone lines for a couple of hours may be more effective than jamming their inboxes with easily deleted emails. If we could get even 100 people to just call at the same time, we could be HIGHLY effective.
We could all also call the phone number listed in post number 96 of the similar thread in the RAZR forum. I think that if we politely annoy enough people things can get better.
'Bout to hit 1000..
Guys thus could work.we doubled our sigs in less then twelve hours at this rate we'd have 5000 by Saturday. Remember to send them emails and to remind other moto forums!! I have a feeling that they just might listen if we bagger them enough.
Sent from my eclipsed Droid x2
antp121 said:
Guys thus could work.we doubled our sigs in less then twelve hours at this rate we'd have 5000 by Saturday. Remember to send them emails and to remind other moto forums!! I have a feeling that they just might listen if we bagger them enough.
Sent from my eclipsed Droid x2
Click to expand...
Click to collapse
I signed the petition.
I posted in the Motorola X2 forums that HTC has already unlocked their bootloaders within the United States, and that the X2 will be my last Motorola phone if they do not go through with their statement they released to unlock the bootloaders.
I sent an email (not nasty, but to-the-point) in the same vein as my post in their forums.
Remember, people. Do NOT be nasty about it: no name calling, no cursing, etc. Just state that you feel they should unlock the bootloader, especially since HTC has done it. I went as far as to suggest they contact HTC to see how they got Verizon and AT&T to allow this. Then, state that you won't be purchasing any more Motorola phones if they do not move forward with this. I was being kinder and stated that we, as customers, deserve an answer from them one way or another (whether they will unlock the phones or not). If they choose not to unlock the phones nor give an answer, the X2 was going to be my last Motorola phone.
It wasn't nasty, it was to the point and it was with tact. That's what we need, not a lot of flaming, etc. That won't get you anywhere and they'll just ignore it and treat it as if it were from some child or teenager, which is what I would do with it as well.
BTW, just read this excellent article on Droid Life. Pretty damning against Motorola if you ask me!
http://www.droid-life.com/2012/01/0...eed&utm_campaign=Feed:+DroidLife+(droid+life)
I went ahead and updated my post in the Moto forums to include this article link as well.
BTW, this has to be the 3rd or 4th "article" I've seen today about this. I think it's picking up steam. Now, whether Moto decides to listen and take action is another thing.
Exactly we must be to the point but not to forward it could be offensive plus that could hurt the cause And we still need a little more signer so tell your friends mom etc
Signed petition.hope were heard.
antp121 said:
Exactly we must be to the point but not to forward it could be offensive plus that could hurt the cause And we still need a little more signer so tell your friends mom etc
Click to expand...
Click to collapse
I went and called Mrs. Ellen and Mrs. Houtz. They both want to help and are ready to join our cause. Let's make moves people.
Sent from my DROID X2 using xda mid-grade
Posted it on a google discussion in another forum. Can we get a list of forums this has been posted on?
I believe that we should have this posted on every phones forum because it's not just for us that it will benefit but it would benefit everyone and for me I wouldn't have to wait on a phone to see if it's dev friendly or just another red headed step child.
Sent from my DROID X2 using XDA App
The survey website I'm using only lets me see the first 100 results but it did tell me about 120 people have taken the survey since I posted it yesterday afternoon. I'll post results later today.
Fellow Rezound users, I think the only way we'll ever get a useful reply from Verizon regarding the ICS update is to hammer them with inquiries and give them with some cold, hard stats to prove how dissatisfied their customers are. I encourage all of you to contact the Better Business Bureau and your state's Attorney General consumer fraud department and file official complaints. After you do that call and email Verizon. Don't be shy or apathetic about voicing your dissatisfaction. Make it clear to them that you've filed an official complaint.
I've also started a survey that will hopefully provide those statistics I mentioned above. As the numbers start building I'll post results for all of you to see and use. Feel free to offer any feedback. If you think this is a ridiculous, futile idea you're free to say so as well but please, regardless of which side you're on keep the comments mature and respectful.
Feel free to share this link. I want as many Rezound users as possible to speak up.
I'll post results as they come in, probably on a daily or every other day basis.
Click here to take the survey
RESULTS AS OF 8PM 8/1
Number of participants: 62
Total completed survey: 100%
Q: Do you own an HTC Rezound from Verizon Wireless?
A: Yes (100%)
Q: Was Verizon's claim that "an upgrade to Android 4.0 (Ice Cream Sandwich) will be available in early 2012" a major influence on your decision to purchase the Rezound over another device?
A: Yes (95.2%), No (4.8%)
Q: Have you contacted Verizon to inquire about when the update to ICS will be available for users?
A: Yes (62.9%), No (37.1%)
Q: If you answered "yes" to the above question - did the Verizon representative you communicated with claim that another company was responsible for the update and deny that Verizon had any control over its release?
A: VZW claimed responsibility: 20.0%
VZW denied responsibility: 80.0%
VZW blamed HTC: 81.1%
VZW did not blame HTC: 18.9%
VZW blamed Google: 57.6%
VZW did not blame Google: 42.4%
*24 particiants skipped this question
Q: Have you contacted HTC to inquire about when the update to ICS will be available for users?
A: Yes (46.8%), No (53.2%)
Q: If you answered "yes" to the above question - did the HTC representative you communicated with claim that another company was responsible for the update and deny that HTC had any control over its release?
A: HTC blamed Verizon: 80.0%
HTC did not blame Verizon: 20.0%
HTC claimed responsibility: 24.1%
HTC denied responsibility: 75.9%
HTC blamed Google: 20.0%
HTC did not blame Google: 80.0%
*30 particiants skipped this question
Q: How knowledgeable were the customer service representatives at Verizon Wireless?
A: Extremely knowledgeable: 3.2%
Very knowledgeable: 3.2%
Moderately knowledgeable: 30.6%
Slightly knowledgeable: 29.0%
Not at all knowledgeable: 33.9%
Q: How clear was the information the customer service representatives at Verizon Wireless gave you?
A: Extremely clear: 4.8%
Very clear: 4.8%
Moderately clear: 27.4%
Slightly clear: 21.0%
Not at all clear: 41.9%
Q: Do you plan on choosing another carrier and leaving Verizon Wireless when your current contract expires?
A: Yes (72.6%), No (27.4%)
Q: Have you contacted a consumer protection agency and filed an official complain towards Verizon Wireless for failing to keep their promise of a prompt update? If so, which agency?
A: Filed a complaint with the Better Business Bureau: 16.7%
Did not file a complaint with the Better Business Bureau: 83.3%
Filed a complaint with their state's Attorney General consumer fraud department: 13.3%
Did not file a complaint with their state's Attorney General consumer fraud department: 86.7%
Filed a complaint with the FCC: 21.7%
Did not file a complaint with the FCC: 78.3%
Please stop opening more threads about the ICS upgrade...
mjones73 said:
Please stop opening more threads about the ICS upgrade...
Click to expand...
Click to collapse
I don't think a survey is a bad thing. If you don't like the post, don't look at it. Thanks.
People act like this is uncommon. It's not. People in the Galaxy Tab 10.1 forum were pitching their fits about slow updates too from Samsung. Got our update yesterday.
I think people need to just relax. It'll come when it comes. Delays are just part of software development and business.
mjones73 said:
Please stop opening more threads about the ICS upgrade...
Click to expand...
Click to collapse
Mjones, I understand and agree that the random complaint threads are out of control. This, however, is intended to be more constructive and useful to the community. I hope you'll understand my intentions.
claydos66 said:
I don't think a survey is a bad thing. If you don't like the post, don't look at it. Thanks.
Click to expand...
Click to collapse
The original poster was open to feedback negative or positive and I was polite with my response, don't like it, don't read it, thanks.
Does anyone think this will do anything? I mean anything other than annoying Verizon...
This happened with the Charge Gingerbread update. People were griping and complaining for months. Then the update dropped and within a week everyone immediately forgot they were ever upset. Everyone on Verizon who's had a phone in a software upgrade cycle has gone through this and *****ing won't do anything to help anyone. We are a minority and Verizon knows it. The vast majority of Rezound users don't know what Ice Cream Sandwich is and don't care if they ever get it.
The only thing these threads do in IMHO is give people a place to vent, it's not going to do anything to get Verizon to release this faster..
mjones73 said:
The only thing these threads do in IMHO is give people a place to vent, it's not going to do anything to get Verizon to release this faster..
Click to expand...
Click to collapse
Actually, the greater problem is that every time I see a reference to ICS upgrade I get a futile glimmer of hope that it's finally been released...
Took the survey!
For the question regarding changing carriers, could you add the maybe option.
hchristy2013 said:
For the question regarding changing carriers, could you add the maybe option.
Click to expand...
Click to collapse
That's not a bad idea but changing the question now would erase the data I've gathered so far.
das0527 said:
That's not a bad idea but changing the question now would erase the data I've gathered so far.
Click to expand...
Click to collapse
Nevermind then.
Sent from my ADR6425LVW
badogg said:
People act like this is uncommon. It's not. People in the Galaxy Tab 10.1 forum were pitching their fits about slow updates too from Samsung. Got our update yesterday.
I think people need to just relax. It'll come when it comes. Delays are just part of software development and business.
Click to expand...
Click to collapse
Some Galaxy Tab 10.1 owners got their update yesterday, not all.
If you didnt already know, the Atrix's ICS update has changed its status from Q3 to "Further plans coming soon". Take that however you please. But one thing is almost certain; if Atrix doesn't get the update, neither will we. With that said, I feel its time to make ourselves heard to an individual within Moto that has some actual pull on what might happen regarding the ICS update; enter Punit Soni, Product Manager VP at Moto Mobility. If you would like to say something to him, go for it. But remember, the goal is to get the point across that the Photon and Atrix are two amazing and still widely used phones who have dedicated communities behind them who would like to see new life brought to the 2011 flagships that started the multicore revolution. So don't be a douche..
Atrix XDA Thread
Punit Soni's Google+
::UPDATE::
Sony has promised that the Droid Bionic will be getting their ICS update soon in response to Bionic owner discontent. Obviously this guy is serious about customer satisfaction. He could seriously be our way to get heard. Everyone should contribute! Soni, on the Droid Bionic situation
Remember, be polite to him. He just joined Moto not long ago.. And try not to spam too
Sent from my #Motofail... Further Plans coming soon...
Go do it guys and don't forget to be polite. He is actually reading all the comments, mine got a "+1" from him.
Enviado desde mi MB855 usando Tapatalk 2
I posted the following comment on Mr. Soni's post about "Motorola aiming to upgrade all possible devices to Jelly Bean, promises to give you $100 credit if it can't"
Mr Soni,
First let me apologize about posting on your G+.
Software updates on many devices being changed to a vague status reads as "No" in the minds of many consumers and Motorola device owners. There are already a number of Motorola device owners that are in the process of replacing their devices. The damage may already be done. In the future simple "Yes we are working on it" or "No updates planned" would be of great benefit to both Motorola and device owners as many customers have already dealt with such vague statements from a number of manufacturers with generally unpleasant results.
Regarding Webtop and it's replacement, Webtop3.0. I release a modified version of the original Webtop that covers over 90% of things the average PC user does on their computer. It has met with some success and has been seen as what Webtop should have been. Webtop3.0 removes most of these key features and abilities and leaves many with no upgrade path beyond Gingerbread, myself included. There is also no alternative device to move to either. I would have gladly given the work to Motorola only asking for partial credit in return. I have attempted to contact Motorola a number of times and received the "Not my department" run around. In order to save space I will not go into the tech aspects and issues but link you to a blog post comparing Webtop, my custom Webtop and Webtop3.0. http://martian-imperium.blogspot.com/
I appreciate that you are reading a number of posts made by Motorola owners. This is far more than we have ever received from Motorola in the past and I hope others at Motorola follow your example.
Thank you
It seems like this is a great step in the right direction for Motorola. I cant wait to see the improvements they will make
The way I see it, is a 100 dollars is just not enough. If they had no intentions on upgrading the phone to begin with? why what put under development? Many of us (including myself) feel that Motorola does not care to have us as customer who buys their products. The least I feel they should do is to unlock the boot-loader ( so developers can do their magnificent work) also provide a logical explanation (come clean) sometimes works.
Just adding my two cents (very frustrated)
I appreciate he is keeping his G+ opened so we can provide him feedback, at least it seems like he is interested in fixing this situation.
Reading some of his answers, I think he is gonna take care of the Bionic first, then the Atrix. No words about the Photon though...
Enviado desde mi MB855 usando Tapatalk 2
I received the below e-mail today. I did not appreciate being contacted out of the blue via e-mail; if you feel the need to contact me, use XDA's tagging feature. With that said, I thought I'd reply in public with my thoughts on the matter, hoping to drive a constructive conversation about Verizon Wireless' restrictions for devices on their network. My initial response is in post 2.
Please, think through your responses before posting. Make sure they ADD to the conversation.
What do you think of having everyone from XDA and the CM community using the DINC 4G LTE file Better Business Bureau complaints against verizon? It made a business decision not to give us updates, and has deliberately removed the DINC 4g from the HTC Unlock program. They shouldn't be allowed to abandon the platform and to remove unlocking ability that was there.
BBB asks them to respond within 14 days. [edit: link removed]
or have you already tried this route?
Click to expand...
Click to collapse
I will leave it up to the writer of the e-mail if he/she would like to make himself/herself known here.
Can you point to a single advertisement by either HTC or Verizon that the Droid Incredible 4G LTE would ever be included in HTCDev's unlocked bootloader program? Even HTC's generic advertisements include disclaimers that some devices may not be included due to various restrictions (the most obvious being carrier refusal). HTC can justify the ability to unlock the bootloader pre-public availability as a means to let developers directly related to software development and quality assurance alter the ROM before release. To a handful of end users who get the device in the early days of release, they get to sneak in and use the unlocker under the "Other devices" category of the program. I suspect we owe HTC a thank you for dragging their feet for a week before disabling the unlock ability for this (and several other) device(s). There is no legitimate complaint that can be filed towards Verizon concerning this matter since they never advertised this as an available feature.
On the topic of abandoning the platform, software-wise, the last available software update for the Incredible 4G still works with reasonable stability and all advertised features are enabled. It is natural for technology devices to age and need replacement; a balance has to be struck between user content or disdain and extent of support. Verizon has apparently deemed there will be very little blowback by prematurely ending software updates. Considering the number of users I see in the XDA forum section for this phone, I'd guess they're right. About the only sticking point that could be leveraged to force a software update out of Verizon is if there are security vulnerabilities that are either being actively exploited or pose a real threat of being exploited in the near future.
Succinctly, we are at the mercy of Verizon's "generosity" concerning extended functionality of, and software updates for, the phones on their network. With these thoughts, I believe we can only ask them to help us out... with reason, anger, begging, or whatever tactic you find most influential. I don't think we can force their hand.
Your thoughts XDAers?
I agree with mdmower. Having come from the OG Droid, I had zero expectation for HTC or Verizon to let me unlock the phone. While I did not expect this phone to be the left-handed, red-haired step-child twice removed orphan of Verizon, it is a great phone with a 4" screen. The size is good (still prefer OG Droid) and the processor and internet speeds are great. I personally am quite content with this phone. We have been blessed with some extremely talented developers and supporters who have
Developed a method to unlock despite HTC/Verizon
Developed two methods for s-off:
DirtyRacun - IMHO, unlimited.io did a great job
FacePalm - Haven't tried, but looks great
Two great recoveries:
Official CWM Recovery, Plus PhilZ
TWRP Recovery
Developed an Incredible Rock Solid Sense ROM in ViperLTE
Developed a solid, official CyanogenMod ROM .
There are probably more, but those are just off of the top of my head. I am also still seeing great ongoing development work for ROMs for this phone. Sure, this phone doesn't have the plethora of ROMs that the OG Droid, Dinc2, Rezound, or [insert model here], but what we do have is solid.
I'm not exactly sure what Verizon owes us. We have a great phone with a great 4GLTE network (at least in my area). It should also be noted that Verizon actually put out an OTA for the OG Dinc around 2+ years after its release with "Improvements and fixes". I would expect the same for this phone as well. I too believe that threats, anger, etc. will not do anything more than generate ill will.
Just my $0.03.
P.S. Why do we still care if there is an "official" bootloader unlock? As mentioned above, we have a proved method to unlock bootloader and/or gain s-off. Even HTC's site says that unlocking bootloader through their "official" site may void your warranty.
HTC Dev said:
Please understand that you will not be able to return your device to the original state and going forward your device may not be held covered under the warranty for all claims resulting from the unlocking of the bootloader. HTC bears no responsibility if your device is no longer usable afterwards.
Click to expand...
Click to collapse
The only thing to take away from this is to avoid Verizon and HTC. They may not owe us anything more than we received, but they are clearly sub-par companies compared to others. Unfortunately, I can't ditch Verizon just now because I'm on a shared plan, but I will never buy an HTC phone again.
junkmail9 said:
I agree with mdmower. Having come from the OG Droid, I had zero expectation for HTC or Verizon to let me unlock the phone....
P.S. Why do we still care if there is an "official" bootloader unlock?
Click to expand...
Click to collapse
Just to clarify, I'm not content with the support Verizon has offered for this phone, I just realize that we cannot expect them to continue support. I am still not sure about the best avenues of communication with Verizon Wireless, so in a feeble attempt to get their attention, I write a short #openletter on G+.
A far as the official bootloader unlock, it is a little important. An example is the recently advertised CM installer (by the way, I do not have any insider knowledge about CM Inc.). The installer will almost surely be available only to devices with legitimate unlock ability. While the fireball is pretty much "a bit"-out-of-luck even if it did get official unlock, due to the inability to flash the boot partition while in recovery, at some point users need to convince Verizon Wireless to allow unlocked bootloaders for phones on their network. This is especially relevant to the many, many users who are wise enough to not tinker with their phones because of lack of knowledge. They deserve the opportunity to safely replace the legacy operating system on their phone, and this will only be possible if the carrier and manufacturer allow it.
The open letter seems pointless, besides maybe allowing other people to see and take note that Verizon ignores certain customers. As far as our phone though, no point really. Anyone you reach through G+, Facebook, Twitter, Verizon's customer service contacts, etc. will have no real power to do anything. They just give the typical "sorry, we're doing our best" garbage. The message never reaches anyone important enough to actually do anything. The only way a message may get to them is if the user base is very large, but even if we all wrote to them everyday it wouldn't help. Not enough people for them to care. As you said, we're at their mercy. Just have to wait.
mdmower said:
A far as the official bootloader unlock, it is a little important. An example is the recently advertised CM installer (by the way, I do not have any insider knowledge about CM Inc.). The installer will almost surely be available only to devices with legitimate unlock ability. While the fireball is pretty much "a bit"-out-of-luck even if it did get official unlock, due to the inability to flash the boot partition while in recovery, at some point users need to convince Verizon Wireless to allow unlocked bootloaders for phones on their network. This is especially relevant to the many, many users who are wise enough to not tinker with their phones because of lack of knowledge. They deserve the opportunity to safely replace the legacy operating system on their phone, and this will only be possible if the carrier and manufacturer allow it.
Click to expand...
Click to collapse
This is an excellent point I had not considered. I was not thinking about the larger issue, (nor am I savvy with the upcoming CM installer). Unfortunately, I have run into a few companies that have seriously dummied down their products because, as one tech support person told me, "some users may have a problem with the advanced features so we removed them." While I can try and understand that point, it was really frustrating because some advanced features I had come to rely on were removed in the product upgrade. Simply because some people could not comprehend how to use it properly? Is Verizon trying to protect us from ourselves, dummy down the phones for "the uneducated masses," or simply trying to force their customers to live with Verizon-installed bloatware?
Okay I have My own say to this.!
Okay so I left AT&T network when I owned the HTC Inspire 4g and moved on to Verizon because there service was better in my area and I purchased the HTC Droid Incredible 4G LTE as my first phone with Verizon, I came to like the phone because it was fast, snappy, and good on battery....... But I constantly waited for update to jellybean ( Sense 4+ ) which in reality would make the device more efficient and smoother than it was on Ice Cream Sandwich... And finally I heard the news that we were going to get an update to jellybean in the beginning of 2013.. But after so much time of waiting I finally gave up hope and said ***k the device and went back to AT&T...... and bought the HTC One XL because it recieved updates to sense 5. The device is like an older sibling to the inc4g with close to the same specs. I sold the Incredible 4g because I hated the lack of support for this device... The only good thing going for it was CM10 and the amazing sense kernel. This community deserves more than what has been given to them so far... So my question is why Verizon drop support for us.???? If this community received jelly bean j defiantly would sell my XL and come back to this community......
This is my only my concern.
Sincerely,
24ky
Sent from my HTC One XL using XDA Premium 4 mobile app
Here is a weird thought. let your money do the talking. leave Verizon. if enough of us leave we dont need to "change their minds". i brought this up in an HTC elevate detection not to long ago ( also how come htc bent over backwards because verizon wanted the bootload unlock for the ONE removed). instead of open letters or angry tweets and emails, just take your money to someone that appreciates you as a customer? put your money into a company that understands the development community and is willing to support you. how do you think verizon got so good? the used to listen to their customers. now that they are self sustaining they dont need to listen to us anymore. but i bet if their wallet was hit the would. they would bring back unlimited data, remove the block of google wallet, ect....
You wouldn't take your car to a mechanic that does great work but also makes you spend $$ money on things that don't need to be fixed.
my $.02
synisterwolf said:
Here is a weird thought. let your money do the talking. leave Verizon. if enough of us leave we dont need to "change their minds" i brought this up in an HTC elevate detection not to long ago. instead of open letters or angry tweets, just take your money to someone that appreciates you as a customer? put your money into a company that understands the development community and is willing to support you.
You wouldn't take your car to a mechanic that does great work but also makes you spend $$ money on things that don't need to be fixed.
my $.02
Click to expand...
Click to collapse
This is my point from before. This is the only thing you can really do. I wish I could dump Verizon right now, but I can't. For now I'll just settle for never buying HTC again.
somerandomname1 said:
This is my point from before. This is the only thing you can really do. I wish I could dump Verizon right now, but I can't. For now I'll just settle for never buying HTC again.
Click to expand...
Click to collapse
this too. maybe if HTC where to step in and help us it would be different.
OP not trying to troll or anything or start a war. i just wanted to get that out their. we do have an option to take our money somewhere else. or at least when this contract is over. ive said it before, i need unlimited data. i dont have wifi anywhere i work and im barely at home so if i have to give up my data plan i will give up my business too. im going to miss there unbeatable coverage but i cant stand to be hit in the balls over and over again with a smile on their face. :/
mdmower said:
I received the below e-mail today. I did not appreciate being contacted out of the blue via e-mail; if you feel the need to contact me, use XDA's tagging feature. With that said, I thought I'd reply in public with my thoughts on the matter, hoping to drive a constructive conversation about Verizon Wireless' restrictions for devices on their network. My initial response is in post 2.
Please, think through your responses before posting. Make sure they ADD to the conversation.
I will leave it up to the writer of the e-mail if he/she would like to make himself/herself known here.
Click to expand...
Click to collapse
My 2 cents on this from bitter experience. You will get zilch. You will waste precious amounts of your life trying hard to convince a rigid management who can care so little they'd be happy to break your phone to pieces and hand you another from their stockpile of dinc4g's just to get rid of them ASAP. I've gone through the whole lot with BBB complaints etc. for the Droid X2 by Motorola. haha, wasted my life there. And the countless pleadings to release the ICS ROM that HTC clearly developed for the Dinc2 (Incredible S, international variant got the ICS update) only to get on the Verizon chopping block and get its head unceremoniously severed, taught me one thing and that is we as consumers have knowingly chosen this path, that will give us limited to no flexibility on customization to stay on VZW and we have to "deal" with it.
With all good intentions, I request all to keep your expectations rock bottom. You have better chances of going to the moon on a future Russian spacecraft than convincing Verizon as to why this may be a good idea.
Sincerely,
A disgruntled Droid™ user.
here has been my android experience. started on og inc oct 2010 first droid phone considered ''high-end'' at the time (8 mp camera saaaaay whaaaat??!) then dinc2 great phone but compared to the galaxy S II and the galaxy nexus at the time it was a ''mid range" phone. now with the inc4g it is very ''mid range'' compared to what is out now. the galaxy notes and s4's and the 50 different htc One(s). if you want many different roms to flash to fix your ''addiction'' go nexus or one of the mainstream phones. you will find 100 different "Unofficial CM10.X" roms with "user tweaks" and "kernel tweaks" that in all actuality are nothing more then a reposync from source. yeah they might have a few different mods but they are usually so similar that you will not/could not tell the difference. like someone mentioned earlier I would rather have a few solid roms. a good sense (viper) or if you're an aosp guy like me there's cm. I think anybody who saw the specs of this phone (incredible 4g) and thought, "hey this is going to be the next BIG THING." I'm sorry to tell you that you were mistaken. xda dev support of a phone is only as good as the devs that own the device, and in our case we have a very small amount of active devs.
So I am the a-hole that emailed mdmower. I apologize profusely. When I saw your first post, I almost slunk away in shame, never to show my face here again. I am not even being a little bit facetious. You do great work for a community of people and I abused (what obviously is) an important rule. And I'm really sorry.
In an attempt to redeem myself just a little bit, let me point out one thing that you might not know:
mdmower said:
Can you point to a single advertisement by either HTC or Verizon that the Droid Incredible 4G LTE would ever be included in HTCDev's unlocked bootloader program? Even HTC's generic advertisements include disclaimers that some devices may not be included due to various restrictions (the most obvious being carrier refusal) [SNIP] There is no legitimate complaint that can be filed towards Verizon concerning this matter since they never advertised this as an available feature.
Click to expand...
Click to collapse
Actually, some states may have more favorable law here. First and foremost, many states have an unfair/deceptive business practices law that are distinct from the false advertising law. Example: New York has GBL Section 349 (trade practices), and 350 (Advertising). These are consumer-oriented statutes and so they have some bite.
On this point, while Verizon has never said they would provide us with Jelly Bean, there are some nice facts here like how many people were locked into 2 year contracts on a phone that Verizon stopped updating during their two year period. I've seen suggestions that Verizon is pulling this with older phones in order to force upgrades, and if true, that would be the basis for a claim. But here, I think the HTCDev unlock is actually pretty damning. We should be entitled to take discovery into the real reasons why Verizon forced HTC to remove the phone from the program. Given the repeated warnings about waiver of warranty, and the presence of other VZW phones in the program, it's hard to believe it's a support issue.
Finally -- of note is that the ACLU has filed an FTC complaint on this subject earlier this year. Unfortunately I cannot post the link since I just registered for this post (long time lurker) but it's the 2nd hit for "april FTC complaint android" (see pages 6-9) Their basis is the potential for security flaws which go unfixed. The relief they are requesting is pretty broad. I'm actually surprised that there haven't been follow-on civil suits already.
Anyway, I am really sorry again. I'm going to crawl back under the rock I came from now.
If it's any comfort: my punishment is that my D4INC is a flicker model.
PrimePalaver said:
If it's any comfort: my punishment is that my D4INC is a flicker model.
Click to expand...
Click to collapse
Haha burn! Just kidding... it's cool.
This [New Approach to get HTC to listen.] thread was OP by hasoon2000, and stickied into Tony Stark's "General sticky."
It is more important now than ever to ask HTC to lend a hand, especially in making some unreleased code available.
Please see the link for the simple instructions.
Thanks,
pbergonzi
pbergonzi said:
This [New Approach to get HTC to listen.] thread was OP by hasoon2000, and stickied into Tony Stark's "General sticky."
It is more important now than ever to ask HTC to lend a hand, especially in making some unreleased code available.
Please see the link for the simple instructions.
Thanks,
pbergonzi
Click to expand...
Click to collapse
I followed the advice, contacting them, and within 12 hours got this reply, and attempted to provide the requested information:
"Dear (pbergonzi),
Thank you for contacting HTC Technical Support.
(pbergonzi), first of all I would like to thank you for being a member of our family of smart mobile devices. In this case, I want to make sure your request is passed along to our proper department. Remember your thoughts are imperative for us to grow as a community. Our goal is always to provide you with top of the line devices as well as a spectacular HTC experience.
In this case, in order to pass this information to the proper department, I will like to know the following:
• Carrier
• Android version / Software version requesting source code for
• Radio Version Note: This is Baseband version on Android devices
• Serial Number/MEID/ IMEI/ESN
• Software Number
• Full Name
• Email Address
• Contact Number
• Mobile Number
• Preferred Contact Time
• Time Zone
• Carrier
I look forward to your reply with the necessary informaiton. Please do not hesitate to contact us through http://www.htc.com/us/contact/email/ or call us at +1-866-449-8358 from (8 Am – 1 Am) ET, 7 days a week or you can reply to this email by clicking on the link below.
Thank you for being a member of our HTC community and I wish you a good day!
If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
Want to see what others are saying? Have a question to ask other HTCDev fans?
Follow us on Twitter www.twitter.com/htcdev
Explore our development resources www.htcdev.com
We are unable to receive replies to this email account. Please visit us at www.htcdev.com if you have any questions or need further assistance."
I can only imagine what would happen if 5 million more of us contacted them.
pbergonzi said:
I followed the advice, contacting them, and within 12 hours got this reply, and attempted to provide the requested information:
"Dear (pbergonzi),
Thank you for contacting HTC Technical Support.
(pbergonzi), first of all I would like to thank you for being a member of our family of smart mobile devices. In this case, I want to make sure your request is passed along to our proper department. Remember your thoughts are imperative for us to grow as a community. Our goal is always to provide you with top of the line devices as well as a spectacular HTC experience.
In this case, in order to pass this information to the proper department, I will like to know the following:
• Carrier
• Android version / Software version requesting source code for
• Radio Version Note: This is Baseband version on Android devices
• Serial Number/MEID/ IMEI/ESN
• Software Number
• Full Name
• Email Address
• Contact Number
• Mobile Number
• Preferred Contact Time
• Time Zone
• Carrier
I look forward to your reply with the necessary informaiton. Please do not hesitate to contact us through http://www.htc.com/us/contact/email/ or call us at +1-866-449-8358 from (8 Am – 1 Am) ET, 7 days a week or you can reply to this email by clicking on the link below.
Thank you for being a member of our HTC community and I wish you a good day!
If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
Want to see what others are saying? Have a question to ask other HTCDev fans?
Follow us on Twitter www.twitter.com/htcdev
Explore our development resources www.htcdev.com
We are unable to receive replies to this email account. Please visit us at www.htcdev.com if you have any questions or need further assistance."
I can only imagine what would happen if 5 million more of us contacted them.
Click to expand...
Click to collapse
I hate to rain on your parade, but you're referencing a nearly two year old post that was made at a time when HTC wasn't unlocking devices or providing source code for them. Tens of thousands did write letters and signed several online petitions, the most famous of which was at change.org. HTC eventually did bow to pressure and provided the means to unlock boot-loaders and released the source code. It's why we and other HTC owners can run different kernels and ROMs now, without jumping through hoops trying crazy hacks and exploits to do so.
The issues are now with the component manufacturers like Texas Instruments and Qualcomm who have yet to release up to date open sourced drivers for newer kernels. Heck, it took petitions and a letter writing campaign just to get them to release the stale sources we have now that were already nearly two years old. Don't hold your breath that they'll be inclined to release any newer ones for a device as old as ours is.
Sorry to give you the bad news but you're jumping in with this pretty late in the game. Our device wasn't a big seller, and was eclipsed by lighter more powerful units within 3 months of its release. All but a handful of devs left for greener pastures long ago. What we have left is a small group of dedicated diehards who are doing the best they can with what they have to work with. Just be thankful that we have them, and that any work is still being done here.
Look at this forum, on a busy day there's maybe 6-7 posts, but on average 2-3. Were lucky that the powers that run this place haven't relegated us to "legacy" status yet. Again, I don't want to down you out, but even if every active reader of this forum were to run out and immediately do as you suggest, we'd be lucky to get a hundred sent in. I'm sorry, but these are the facts. To believe anything else would be at best hopeless optimism, or at worst pure fantasy. Just my opinion.
Ciao
Oh, thanks Odysseus. The history lesson was edifying and poignant. Since the subject was stickied, it still seemed relevant.
Nevertheless, after ravike mentioned just recently about communicating with someone there, I thought communication at the very least wouldn't hurt, and who knows if someone somewhere might just change something. I think that energy spent in changing my mind would be better spent and more psychically rewarding directed toward HTC, even though presumably useless. You for example, are certainly articulate enough that your words might well work a lasting sympathetic response in a developer, and who knows where that will go, even if he doesn't directly reply in kind--he might for example, be kinder to the person who brings his coffee, just as an example.
Granted, 5 million members of xda are not about to contact HTC, however, as the little sparrow, with feet pointed skyward to prevent it from falling, said to the chuckling farmer who doubted him, "One does what one can."
Sorry to Burst Your Bubble
Odysseus1962 said:
I hate to rain on your parade, but you're referencing a nearly two year old post that was made at a time when HTC wasn't unlocking devices or providing source code for them. Tens of thousands did write letters and signed several online petitions, the most famous of which was at change.org. HTC eventually did bow to pressure and provided the means to unlock boot-loaders and released the source code. It's why we and other HTC owners can run different kernels and ROMs now, without jumping through hoops trying crazy hacks and exploits to do so.
The issues are now with the component manufacturers like Texas Instruments and Qualcomm who have yet to release up to date open sourced drivers for newer kernels. Heck, it took petitions and a letter writing campaign just to get them to release the stale sources we have now that were already nearly two years old. Don't hold your breath that they'll be inclined to release any newer ones for a device as old as ours is.
Sorry to give you the bad news but you're jumping in with this pretty late in the game. Our device wasn't a big seller, and was eclipsed by lighter more powerful units within 3 months of its release. All but a handful of devs left for greener pastures long ago. What we have left is a small group of dedicated diehards who are doing the best they can with what they have to work with. Just be thankful that we have them, and that any work is still being done here.
Look at this forum, on a busy day there's maybe 6-7 posts, but on average 2-3. Were lucky that the powers that run this place haven't relegated us to "legacy" status yet. Again, I don't want to down you out, but even if every active reader of this forum were to run out and immediately do as you suggest, we'd be lucky to get a hundred sent in. I'm sorry, but these are the facts. To believe anything else would be at best hopeless optimism, or at worst pure fantasy. Just my opinion.
Ciao
Click to expand...
Click to collapse
+1
@pbergonzi I do appreciate that you are trying to help, but the Amaze is LONG dead. If you decide to visit HTC's official website, the Amaze has vanished. They are pretending it never existed. The only things left are old drivers and antiquated software support from HTC (doesn't apply to us anymore). From what I saw, they only released source because they would have been breaking the GPL, thus decreasing their reputation as a smartphone manufacturer.
Also, it's not that HTC doesn't want to support us, it's that they can't. Texas Instruments doesn't support our chipset, and never will because this phone didn't sell. HTC has absolutely no obligation to release source code for less than a dozen hobbyist developers. They have better things to do, like develop for the HTC One. Why would they care about us. That's the ugly unwritten truth about companies.
If they do decide to spontaneously resume support, I will buy 3 goats, paint numbers "1", "2", and "4" on them and release the goats while in school and let them run wild!
pbergonzi said:
Oh, thanks Odysseus. The history lesson was edifying and poignant. Since the subject was stickied, it still seemed relevant.
Nevertheless, after ravike mentioned just recently about communicating with someone there, I thought communication at the very least wouldn't hurt, and who knows if someone somewhere might just change something. I think that energy spent in changing my mind would be better spent and more psychically rewarding directed toward HTC, even though presumably useless. You for example, are certainly articulate enough that your words might well work a lasting sympathetic response in a developer, and who knows where that will go, even if he doesn't directly reply in kind--he might for example, be kinder to the person who brings his coffee, just as an example.
Granted, 5 million members of xda are not about to contact HTC, however, as the little sparrow, with feet pointed skyward to prevent it from falling, said to the chuckling farmer who doubted him, "One does what one can."
Click to expand...
Click to collapse
Listen, I hope my comments haven't dampened your enthusiasm. I truly love this device. It's the perfect size for my needs, takes great photos, and connects to the net much faster than the HD2 it replaced. The hardware still holds its own 3 years after release. It was the top of the line when it came out and the build quality that one would expect from a high-end product is evident wherever you look on the device.
The only problem with it is software, in particular an outdated OS. The very software that allows lesser devices to perform better than this, is what's holding it back. Please don't be discouraged, instead learn what you can so that you too can contribute to our small, but loyal community. Together, each in his own way, we can continue to keep the amaze alive.
Maybe it should be "New Approach to get Texas Instuments to listen."
Like for example, in the TI Engineer to Engineer community, where ravike14 is trying to get a little satisfaction regarding unreleased code:
http://e2e.ti.com/support/low_power_rf/f/307/p/305896/1089531.aspx#1089531