Related
I called to get a replacement ont the 13th. They said it would take a week to get it. I called on the 18th they said it was being proccesed. I called today the 21st they said they are on backorder and have no idea when they will be available. It bothers me that they never tried to inform me of this through email or a stupid texst. Is anyones eles's vibrant on backorder? This realy sucks not getting a eta.
Called last night, same ordeal. Ordered mine a little over a week ago.
Sent from my SGH-T959 using XDA App
Im getting my replacement today no wait ordered it last week
The guy on the couch
good news and bad news...
bad news is, the T-Mobile just got slump by overwhelming phone sending back for 2 majority reasons:
#1 phone hardware/software issue for another refurb phone
#2 people took advantage of the phone upgrades for New phones out in T-Mobile like G2 on 3rd failure crisis
so that is why, many phone are on back order!! bummer...
I was told by some local cellular shops, there is one major pain in the butt issue.
all the phone they are getting from back order 80% have Hardware Lock issue.
Guess T-Mobile is enforcing the HWLock to prevent data wipe and stock Custom Rom.
I got mine an hour ago ordered last week
Sent from my SGH-T959 using XDA App
Was the phone they just sent you hardware locked. I ordered a replacement phone last Friday, bc my usb port had a short. Then Tuesday they informed me it was backordered.
-cuBe
Jonathan Rubcic
Electrical Engineer
There is another thread on this in the general section... This is what I posted there.
I call and talked to tech services [not customer service] and they said they will send me out a replacement, Sad thing is they are on backorder. I called on the 13th they said one week. I called again on the 21st That's when I found out its on backorder. I am going to call ever day till my phone gets here.
I called today 10-22 It started out with cs I told them I was very unhappy paying 500 bucks for a phone that I can't use nor be told when I would get one. I told them I was ready to switch carriers. They transferred me to a account specialist. I told her the same story she said they would pay for shipping and give me one month free data. I asked her why can I order one on line and get it but cant get a replacement for my new one? She put me on hold and came back and said she turned it over to another dept and I would get a update text from them on a new phone. I told her that every day I don't get my phone drives me closer to dropping them. I was nice to them but firm about my displeasure. Will update this thread when I get more info. Sorry about this RANT
Nope I have full access and it was already running the JI6
The guy on the couch
I was glad not to have to worry about bricking with the update that would have been the limit for me I woulda flipped out but all is well now also the gps on your new one will be super accurate...it is on mine
The guy on the couch
My replacement is on backorder as well. I had a MyTouch before my vibrant and needed a replacement. I checked my order status several times a day (like I do now) hoping it would tell me it was shipped. The status was always backorderd and so I called them to see what the hold up was and they just told be it was on backorder and didn't know why. No less that 30 minutes later my phone arrived in the mail. I hope this is the same scenario and that my replacement arrives sooner than later.
The moral of the story, T-Mobile reps don't know **** about what or when the replacements ship.
called again Same crap different day Talked to several ppl loyalty serv. customer serv. and a account specialist. They tried to tell me they have no phones at all. I said I could order one on line, they said they were backorderd too. I went to their site and got all the way to the final check out. It seems like it would have gone threw. So I quit. 2 weeks later and they still can't tell me when I would get one? Maybe i will get a new one instead of a refurb one. I think when think when they see my number they go oh **** he is calling again. What a nice $500. paper weight
update
tmo just sent me a tracking number. Did you guys get one yet?
nomadrider123 said:
tmo just sent me a tracking number. Did you guys get one yet?
Click to expand...
Click to collapse
Yeah, I got one to about an hour ago. Btw, on T-mo's website it still says that my order hasn't shipped yet and that it's still on backorder. Their order status portal is far from accurately up to date.
rizoh66 said:
Yeah, I got one to about an hour ago. Btw, on T-mo's website it still says that my order hasn't shipped yet and that it's still on backorder. Their order status portal is far from accurately up to date.
Click to expand...
Click to collapse
I would call tmo if I were you. at ups.com I got this Your package is in the UPS system and has a rescheduled delivery date of 10/29/2010. and in transit I sure hope it's not hardware locked
nomadrider123 said:
I would call tmo if I were you. at ups.com I got this Your package is in the UPS system and has a rescheduled delivery date of 10/29/2010. and in transit I sure hope it's not hardware locked
Click to expand...
Click to collapse
I'm not bothering with a T-Mo rep. The tracking # they sent in a text shows the package shipped yesterday with a delivery date of the 28th. And it probably will be hardware locked... Damn...
So.... I got a phone call this morning... at 12:04 PM PST.......
"Your Evo 3d is here and ready to pick up."
I was at work and let it go to voicemail.
As I'm reading the voicemail, the same number calls me again - "Hi. This is (name omitted) saying to disregard the last message. Your phone IS here, but you can't get it until the 24th. Sorry."
Bastards >_<
Anyway... I'm going up now to see what happens.
I have the voice message saved.
I'm not in an argumentative mood though. :-/
Kalash said:
So.... I got a phone call this morning... at 12:04 PM PST.......
"Your Evo 3d is here and ready to pick up."
I was at work and let it go to voicemail.
As I'm reading the voicemail, the same number calls me again - "Hi. This is (name omitted) saying to disregard the last message. Your phone IS here, but you can't get it until the 24th. Sorry."
Bastards >_<
Anyway... I'm going up now to see what happens.
I have the voice message saved.
I'm not in an argumentative mood though. :-/
Click to expand...
Click to collapse
thats funny. you could probably delete the second message and show them the original message and the manager might side with you. or at least give you a free something when you come back friday for them making you drive there for nothing.
Wow ya I work for radio shack ya we got the phones in today but can't sell till Friday I'm very sorry about that
Sent from my ADR6400L using XDA Premium App
No luck >_<
The manager called me this morning... and was still there :-/
Oh well.
I stopped at Sprint and asked there as well, just for kicks - same story. They can't sell or activate them in-store until Fri.
That said, they did admit that someone came in with one earlier to get help activating it - and they couldn't - but that the customer COULD activate it on their own.
Stupid policies *rolleyes*
Trust me, if we could activate them now, I'd already have one here at home with me. Last guy that did that (with the shift) got canned, and word on the street has it that our new POS (piece of sh!t) system won't allow us to ring em out till friday.
spalding1028 said:
Trust me, if we could activate them now, I'd already have one here at home with me. Last guy that did that (with the shift) got canned, and word on the street has it that our new POS (piece of sh!t) system won't allow us to ring em out till friday.
Click to expand...
Click to collapse
Funny you talk about the new POS, I was in there today buying a Defender and the guy was having a hell of a time using my $10 off coupon on it. Reading this thread, it kills me to think my new precious was sitting in back while I was there and I can't have it.
Should have gone to the Sprint store. I got a 2nd one today, w/o pre-order, from the sprint store itself. I went in there and asked if they had received their 3d's, the manager said yes. So I asked if I could by one right now, he said yes again, and 20 minutes later I left with a nice present for my girlfriend.
^^^ lies^^^
Sent from my ADR6400L using XDA Premium App
So...
The manager called back - they're opening at 8am (an hour earlier than normal) tomorrow.
She said I could be in and out in under 10 minutes.
It's going to be close getting to work on time >_<
Anyway...
I have 2 lines - my 2nd line is getting upgraded... then I need to change the numbers on the phones.
She got excited and asked what phone was on the second line, and I told her they were two Evo's. She's like, "Bring them both in and upgrade them both!"
And went on to talk about the ugprade plans and stuff. They "have extra phones" and she was anxious to put another in my name - like she can't wait to get rid of the extra stock.
Basically, if you have a 4g, they'll take it, and give you the 3d at the $199 price...
Somehow she got $300 without an eligible upgrade, and a $100 trade in credit.
That seems strange to me.
Anyway - the person with the 2nd line likes their evo and doesn't want to upgrade. And I want to sell mine on Ebay.
So...
I'm going to have to try hard not to let her rip it out of my hands in the morning. Apparently they want them badly.
If you do it at Target mobile and trade in ur EVO you get $150 for it and you just pay $50 for the D3 I'm located on Westimer and eldridge if you located in Houston tx
Sent from my ADR6400L using XDA Premium App
Hi All,
I just wanted to give everyone a heads up about making claims to Assurion.
TL-DR
Make sure to verify the hardware is fully in tact when getting an Assurion claim. Report even the slightest defect.
I dropped my phone about 3 weeks ago. Bummer. I got my "Like New" Assurion replacement. I immediately noticed the battery door didn't seem to fit well on the replacement, and would come unclipped very easily; sometimes when pulling out of my pouch. I shrugged it off as a problem with the door itself from opening and re-closing during the S-Off process, and just planned to buy a new door.
After flashing ROMs, S-Offing, etc, I noticed the door fit perfectly on the original as I was migrating all the data from the device (door was on because WiFi wouldn't connect otherwise). Hmmmmm.
I closely looked at the two devices, and noticed a very very small bulge coming from underneath the red cover that holds the battery. The bulge is so small, it almost seems too small to cause any problems, but it is.
I called Assurion, and they told me that if I had called in sooner, they'd send a replacement, but because I was outside of my 7 day window, they would not send a replacement.
I spoke to a supervisor (before I had my morning coffee; bad idea) and laid into him. He snapped back a bit that I should have let him finish, and he'd override the policy and send me a new replacement without forcing me to make a new claim.
In closing, if you're going to make an Assurion claim, physically inspect the device very carefully and report the smallest of problems you may find, even if you can't find the cause or think you may be imagining it.
Something interesting I noticed is that the new device did not have the VOID sticker on the screw, because I was thinking about swapping the back from the old phone to the new one. They may not have noticed, but I didn't want to chance it. The good news is now, if I have to replace a screen or something, the missing VOID sticker means I can replace the parts and they won't know I was tinkering inside .
Hope this helps someone avoid future frustration.
When I was having my OG Droid replaced, they kept sending me refurb ones that had literally TON of dust under the glass (I literally could not use it outside because of how much dust it was, you couldn't see the screen). I went through like 6 of them before they just sent me a new D2G.
I highly recommend being anal as HELL when you get a refurb from them.
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
Click to expand...
Click to collapse
I had the same issue with returning my brother's dumbphone. They said they had not received the phone and charged the account $519. Luckily I had held on to the proof of shipment. Two months later and after my account had been suspended twice for not paying the balance they corrected the error.
Sent from my RezAwesome S-Off running Scott's CleanROM 4.5
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
Click to expand...
Click to collapse
Thank you very much. I hadn't thought about that. I'll be sure to get proof of shipment from the post office.
Cheers!
Asurion DROPPED me from my insurance saying I filed too many claims in a year, when in fact they were on different phones and 14 months apart. I called Verizon and Asurion, they realized they misappropriated a claim I made for my mom on her DInc2 that my baby brother decided needed a bath. They said I should have used all of her information on the claim, I told them no because it asked for the account holder info which is in fact ME.
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
Click to expand...
Click to collapse
so my screen is cracked because i dropped it. should i report it stolen? or just send it back? btw NEVER broke a phone before this one...
antp121 said:
so my screen is cracked because i dropped it. should i report it stolen? or just send it back? btw NEVER broke a phone before this one...
Click to expand...
Click to collapse
Its the old "do as I say not as I do" its insurance fraud when in fact you still have the phone. You are lying to the insurance company..
PM sent..
Wait, WTF? They didn't send you a BNIB rezound? I busted my D2 back a year + ago and they sent out a BNIB. If I have to pay 100 bucks for a "deductible" they better send me a new one. not a refurb POS.
Well I am glad you all had GREAT experience with Assurion. I have had 1 bad experience and it ticked me off. Had a 32gb iPhone 4S. Notice the S there. Well long story short screen cracked, paid 200, got a new one sent to me. BNIB! Well I open it. Hmm something is not right here. Wait what is this? A iphone 4? Wheres my S. Wait theres more. There is a memory change? 16GB? Really? I called and the Support said that is the phone I had insured. NOOOOOOOOOOO SIR. Thats like using a strap on with the wife. Its just wrong! So I called Verizon thinking last resort ill argue with these guys. OMFG! Not only did they contact Assurion for me, but they gave me a 200 Credit on my account, and all I had to do was take the iPhone they sent me to a Verizon store and they replaced it with a 32GB iPhone 4S. Which needless to say I gave to my wife, for her sweet brand new REZOUND!! Never been happier!!
Get rid of Asurion
It is overpriced and refurbs suck! I use SquareTrade. If they cannot fix it, they give me full retail for it deposited right to my paypal.
And they are cheaper than Asurion
Weird they would send you a refurub.. My friends replacement from Asurion was brand new in box. Mine too.
zetsumeikuro said:
Weird they would send you a refurub.. My friends replacement from Asurion was brand new in box. Mine too.
Click to expand...
Click to collapse
I think it depends on stock. I've received both. I had a work phone stolen and they sent me a BNIB. Same for my WinMo device that was broken by the case VZW sold me.
It's odd how they replace things. When the power button broke on my OG Droid they told me to just send the unit itself and nothing else. I got a refurbished in return. When I bricked my Incredible they sent me a brand new unit with all the accessories and everything.
Sent from my Transformer TF101 using Tapatalk 2
ProtectCell rocks...just sayin
sabwjawdjw said:
Well I am glad you all had GREAT experience with Assurion. I have had 1 bad experience and it ticked me off. Had a 32gb iPhone 4S. Notice the S there. Well long story short screen cracked, paid 200, got a new one sent to me. BNIB! Well I open it. Hmm something is not right here. Wait what is this? A iphone 4? Wheres my S. Wait theres more. There is a memory change? 16GB? Really? I called and the Support said that is the phone I had insured. NOOOOOOOOOOO SIR. Thats like using a strap on with the wife. Its just wrong! So I called Verizon thinking last resort ill argue with these guys. OMFG! Not only did they contact Assurion for me, but they gave me a 200 Credit on my account, and all I had to do was take the iPhone they sent me to a Verizon store and they replaced it with a 32GB iPhone 4S. Which needless to say I gave to my wife, for her sweet brand new REZOUND!! Never been happier!!
Click to expand...
Click to collapse
Damn now that's good service on Verizon's part. But if the 4 had 32gb of memory, how the hell can you tell the 4 and 4s apart? It's the same phone with a new letter behind it and marked up price tag?
Sent from my ADR6425LVW using Tapatalk 2
Ok i never had a problem with asurion and I am still a noob but I got a custom rom! (4 bricks)finally learned enough to feel less noon. My point is this. All phones should be reported lost. You can keep the broke one and who knows, maybe you learn enough to fix it. I'm still kicking myself in the ass about the one I sent back for a black screen. I know exactly how to fix it now but I sent it back. Grrrrrr
Sent from my LG-P920 using xda premium
Does anyone know the fastest way to get a replacement phone through Asurion? I heard they're shipping ET4Gs now which is cool, I don't really care about that. I just need a new phone.
Last night I had my 3D in my gym shorts pocket and somehow when we were out in the woods it slipped outta my pants and now it's gone. Being that we were in the woods there was no cell service and so calling it won't do anything and I'm basically SOL on this phone. I've looked around the threads and noticed people were saying they got their phone sent to them the day after they lost it, so I went to Asurion's website to file a claim, following the Sprint tech's orders. The website asks for a photocopy of a valid ID, to fax such and such documents to this number, and to mail an affidavit to this other address etc etc. There's no way that this will all get processed tonight and I'll have a new phone come in tomorrow. I can't afford to wait the extra three or four days due to work and so I'm curious about the fastest way to get my replacement.
Yes, I have TEP and when I went into the store the CSR lady told me to go to www.phoneclaim.com, which is where it's looking like an infinite amount of paperwork and waiting times. Help?
empiire said:
Does anyone know the fastest way to get a replacement phone through Asurion? I heard they're shipping ET4Gs now which is cool, I don't really care about that. I just need a new phone.
Last night I had my 3D in my gym shorts pocket and somehow when we were out in the woods it slipped outta my pants and now it's gone. Being that we were in the woods there was no cell service and so calling it won't do anything and I'm basically SOL on this phone. I've looked around the threads and noticed people were saying they got their phone sent to them the day after they lost it, so I went to Asurion's website to file a claim, following the Sprint tech's orders. The website asks for a photocopy of a valid ID, to fax such and such documents to this number, and to mail an affidavit to this other address etc etc. There's no way that this will all get processed tonight and I'll have a new phone come in tomorrow. I can't afford to wait the extra three or four days due to work and so I'm curious about the fastest way to get my replacement.
Yes, I have TEP and when I went into the store the CSR lady told me to go to www.phoneclaim.com, which is where it's looking like an infinite amount of paperwork and waiting times. Help?
Click to expand...
Click to collapse
Last time I had to send in an affidavit was like 3 years ago when I had to file a claim on my HTC Vogue, & it was a nightmare. I sent them, they told me they would get back to me, could take up to 24 hours, waited until then, called back, they told me that they never received them, even though I knew I sent them, had to send them again, once again they said they would call me, never did, I called them back 2 days later & they said they received them, & I asked well if y'all did then why didn't I receive a phone call, I said nevermind just process my claim, got my Touch Diamond the next morning, that was the only good thing that came out of that horrible experience, good luck man.
Sent from my E4GT/CM9 using Tapatalk 2
Yep, so far this has been a much longer process than I anticipated. Not liking this. I wish I could just shell out the cash for the EVO 4G LTE.
I filed a claim thru them for my Epic 4G (before my Evo 3D) about a year ago for a bad speaker. It was pretty simple and straightforward. I did it online and received it the 2 days later (I filed the claim at night). This went back and forth because the phones they sent me were refurbished and just felt weird (sliding felt weird, vibrating felt weird, etc). I think they sent me 3-4 phones at least until I requested a new phone. Finally got the new one and it worked perfectly.
This all worked out for me because whenever you ship a phone in, you only send in the phone itself and the battery cover. The phones they send back all had new batteries, chargers, and 16gb SD cards. At the end of the ordeal, I had 5 new batteries, 5 new chargers, and 5 SD cards. :good:
Side note- are they offering the Epic Touch 4G as the comparable model to the Evo 3D now?
brianhuangbh said:
I filed a claim thru them for my Epic 4G (before my Evo 3D) about a year ago for a bad speaker. It was pretty simple and straightforward. I did it online and received it the 2 days later (I filed the claim at night). This went back and forth because the phones they sent me were refurbished and just felt weird (sliding felt weird, vibrating felt weird, etc). I think they sent me 3-4 phones at least until I requested a new phone. Finally got the new one and it worked perfectly.
This all worked out for me because whenever you ship a phone in, you only send in the phone itself and the battery cover. The phones they send back all had new batteries, chargers, and 16gb SD cards. At the end of the ordeal, I had 5 new batteries, 5 new chargers, and 5 SD cards. :good:
Side note- are they offering the Epic Touch 4G as the comparable model to the Evo 3D now?
Click to expand...
Click to collapse
Yes they are, that's how I got mines 2 weeks ago
Sent from my SPH-D710 using Tapatalk 2
Yea not really much you can do. Once they approve it, it should ship to you within 24 hours. Last time I used them I filed the claim late Monday night and got the phone Wednesday morning. I'm not sure how long it will take to approve with losing the phone.
Waited all night and today to see if my claim was approved and it wasn't, took them almost the full 24 hours. I received an email stating
"Dear Valued Customer,
Thank you for submitting your documents in reference to wireless number ending in xxxx. However, we were unable to process your photo ID. Please ensure the account holder’s photo ID is submitted and is legible."
I photocopied my driver's license in full size and submitted it, I don't get what else they want. Time to try my military ID and wait all over again. Such a pain.
empiire said:
Waited all night and today to see if my claim was approved and it wasn't, took them almost the full 24 hours. I received an email stating
"Dear Valued Customer,
Thank you for submitting your documents in reference to wireless number ending in xxxx. However, we were unable to process your photo ID. Please ensure the account holder’s photo ID is submitted and is legible."
I photocopied my driver's license in full size and submitted it, I don't get what else they want. Time to try my military ID and wait all over again. Such a pain.
Click to expand...
Click to collapse
It happen the same with my wife's phone(evo 3d), they told me that the copy was to dark, so what I did was taking a picture with my phone to the ID and affidavit save them to my computer and then e-mail them back to them thru phoneclaim.com, wait couple hours, call them back and they told me everything was ok and they send the new GSII Epic 4G .Sorry about my english.
super.gazu said:
It happen the same with my wife's phone(evo 3d), they told me that the copy was to dark, so what I did was taking a picture with my phone to the ID and affidavit save them to my computer and then e-mail them back to them thru phoneclaim.com, wait couple hours, call them back and they told me everything was ok and they send the new GSII Epic 4G .Sorry about my english.
Click to expand...
Click to collapse
Thanks dude! I had to do the same, now I'm waiting on my phone to come in Tuesday. I hope I don't have the full runaround with a messed up replacement however.
empiire said:
Does anyone know the fastest way to get a replacement phone through Asurion? I heard they're shipping ET4Gs now which is cool, I don't really care about that. I just need a new phone.
Last night I had my 3D in my gym shorts pocket and somehow when we were out in the woods it slipped outta my pants and now it's gone. Being that we were in the woods there was no cell service and so calling it won't do anything and I'm basically SOL on this phone. I've looked around the threads and noticed people were saying they got their phone sent to them the day after they lost it, so I went to Asurion's website to file a claim, following the Sprint tech's orders. The website asks for a photocopy of a valid ID, to fax such and such documents to this number, and to mail an affidavit to this other address etc etc. There's no way that this will all get processed tonight and I'll have a new phone come in tomorrow. I can't afford to wait the extra three or four days due to work and so I'm curious about the fastest way to get my replacement.
Yes, I have TEP and when I went into the store the CSR lady told me to go to www.phoneclaim.com, which is where it's looking like an infinite amount of paperwork and waiting times. Help?
Click to expand...
Click to collapse
Did you receive the phone yet, and if so, was it an ET4G or a 3D? Thanks.
So I had an airave take a dump on me. I called Sprint and got another one sent to me. I hooked the new one up and it wasn't connecting with the network. I called to troubleshoot and they said they'd send me another one. When I woke up in the morning everything was connected and working fine, so I sent back the old defective one and called to cancel the one they were going to send me. This was back in December and I thought everything was fine till about four weeks ago. Now they are trying to charge me $300 for not returning the one that is hooked up, working, and still in use. They have no record of the defective one being sent back. In so many words I told them they will have to suck the money from my cold dead limp penis. I'm about to drop a big chunk of change on three new phones and go pre paid if I can, otherwise I'll have to sign a contract with T-Mobile and still have to drop some cheese. I'm going to call the retentions department on Monday and see if I end up raging on Sprint for the last time. Just throwing it out there to see if anyone has any advice that I haven't thought of. Fyi ball of fire has been discussed, but not ruled out.
T.Y.I.A.
:beer::beer::beer::beer::beer::beer::beer::beer:
Wow lol.
Don't you have tracking info for the returned device? Why are they wanting you to pay $300 for the one that is hooked up? Were you paying the $5\mo charge before all of this happened? Had you paid the $99 for any of the devices at any point (the intiial fee some have to pay?)
incarceration said:
Wow lol.
Don't you have tracking info for the returned device? Why are they wanting you to pay $300 for the one that is hooked up? Were you paying the $5\mo charge before all of this happened? Had you paid the $99 for any of the devices at any point (the intiial fee some have to pay?)
Click to expand...
Click to collapse
I haven't ever been charged anything for the airave because it's been needed to be able to use their service.
It was months ago when I sent it back and don't even know where to begin with ups. At this point I don't even know which one they want money for. It was originally the one that was hooked up in my house until they found out I have it. Now they're wanting money for the one they say they haven't received. Should I file a claim with ups or would that not help at all since Sprint says there is no activity with the tracking number assigned to the return packaging. So if I dropped it off at ups and there hasn't been any activity connected with the tracking number one would think it's just sitting in the back room then.
Dude had the exact samething happen to me. I logged into sprint to pay my bill and noticed the hefty charge on there and called into customer service to see wtf. They told me the same that there was no record of the broken one being returned so they were going charge me. However, I *****ed and complained enuff that they did take the charge off my account.
MattC74 said:
Dude had the exact samething happen to me. I logged into sprint to pay my bill and noticed the hefty charge on there and called into customer service to see wtf. They told me the same that there was no record of the broken one being returned so they were going charge me. However, I *****ed and complained enuff that they did take the charge off my account.
Click to expand...
Click to collapse
Who did you talk to? What department? I'm calling retentions in the morning. Is that the department you went through? Did you have to talk about burning someone's house down or stuff about their mom? I've been dealing with this for months now and this is the last time I'm going to talk to them about this so I was wondering if there were and key words or phrases that I should use to optimize my results.
It was a person in billing. She told me that she would go ahead and remove the charge cause surely they had the old airave or it jus hadn't got updated in system yet. I guess I got lucky. I basically just *****ed how it wasn't my fault that they didn't receive it and I gave it to ups and had a receipt. Good luck man.and hope it works out for you.
Sent from my PG86100 using Tapatalk
MattC74 said:
It was a person in billing. She told me that she would go ahead and remove the charge cause surely they had the old airave or it jus hadn't got updated in system yet. I guess I got lucky. I basically just *****ed how it wasn't my fault that they didn't receive it and I gave it to ups and had a receipt. Good luck man.and hope it works out for you.
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
Supposedly they have checked the warehouse twice and can't find it. It's probably already been fixed and sent out to their next victim.
Called retentions and I'm waiting to here back from them.
Haven't heard anything yet so they must be getting the lube ready
Uncle Lizard said:
Called retentions and I'm waiting to here back from them.
Haven't heard anything yet so they must be getting the lube ready
Click to expand...
Click to collapse
Just keep calling.
Sent from my PG86100 using Tapatalk
MattC74 said:
Just keep calling.
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
They called me back, but I couldn't answer and when I called back they were closed. Have to wait till tomorrow to find out the verdict.
Well hope they get you squared away. Keep up posted.
Sent from my PG86100 using Tapatalk
I have to send the one I'm using back and wait for the charges to come off then call and tell them I have bad reception so I get a new one. These people suck. I'm going back to T-Mobile in June. At least I get to wait till they make the phone I want lol
On a positive note I won't be getting charged. Advice for everyone. Do not call customer service if you have problems! They know nothing and don't have authority to do anything. I'm calling retentions from now on if I have a problem. That number for anyone that cares to know is 855-848-3280. At least the guy I talked to know what's going on and how to fix it even if it was a round about way.
Uncle Lizard said:
On a positive note I won't be getting charged. Advice for everyone. Do not call customer service if you have problems! They know nothing and don't have authority to do anything. I'm calling retentions from now on if I have a problem. That number for anyone that cares to know is 855-848-3280. At least the guy I talked to know what's going on and how to fix it even if it was a round about way.
Click to expand...
Click to collapse
Well glad it worked out
MattC74 said:
Well glad it worked out
Click to expand...
Click to collapse
It's been going on since October I guess, but I didn't find out till December. What the hell are they doing over there?
Uncle Lizard said:
It's been going on since October I guess, but I didn't find out till December. What the hell are they doing over there?
Click to expand...
Click to collapse
They were busy screwing everyone else over with missing airave charges lol