Second and/or third opinion. All areas of the screen do not respond to touch on a normal basis. Soft keys work fine. 3 different ROMS tried, froyo, gb, and eclair.
Informed opinion is saying digitizer is not working?
Sent from my SCH-I500 using XDA App
Terror_1 said:
Second and/or third opinion. All areas of the screen do not respond to touch on a normal basis. Soft keys work fine. 3 different ROMS tried, froyo, gb, and eclair.
Informed opinion is saying digitizer is not working?
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
My money is on the informed opinion at 20:1
The digitizers can be replaced for about $30 if you are a little bit handy - this post over on AF contains a link to a useful video of the procedure on YouTube. I suppose it's feasible that the problem is as simple as a "loose connector", but that's still a hardware problem, not software.
http://androidforums.com/eris-all-things-root/371983-help-save-brick-5.html#post2941531
Search around (both here and on AF) in the Eris forums for "screen replacement" or "digitizer"; you might find some links to inexpensive sources for the digitizer and cover glass
cheers
bftb0
Yeah, that's what I thought. Good to have a second opinion though. Haven't used this phone in about a year anyway, not sure if I have a plan for fixing it or not to be honest.
FYI, it occurred to me that many of the folks that have replaced their digitizer did so because of one or two different scenarios:
- they dropped their phone and cracked or smashed the cover glass
- portions of the touchscreen stopped working.
In your case, because you don't have partial functionality of the touchscreen, the possibility exists that the problem is elsewhere (for instance in the electronics or wiring which "talk" to the digitizer).
It would be disappointing to go through the trouble of replacing the digitizer only to find out that you had spent the money for no result; but cut-n-try is the name of the game in electronics repair.
I mentioned the other possibility of a simple case of a loose connector - before you spend the money, you might try popping the Eris open and then disconnecting and reconnecting the flex-cable connectors to see if its an easy fix like that.
bftb0
Since I don't use it and it has been in a drawer since September of 2010 I might get around to it but I really don't think so.
I am half tempted to just mail it off to the first person that wants it.
i just recently replaced my digitizer, but like the previous post said, the problem was that only certain parts had no touch. i actually started to have another problem where pushing the back soft key would then initiate a barrage of pushes from all over the screen. honestly, if the soft keys are working and the rest of the screen isnt, i doubt that its a loose connection.
i found my digitizer on ebay for around $30 give or take a dollar or two. and its honestly not too hard to replace if you watch youtube videos on it. the only hard part is taking off the original digitizer (seriously u feel like its going to snap from how much pressure you need to put on the adhesive they used before) and trying to clean all that adhesive they had on before. but i was very pleased after replacement to have my eris working wonderfully, lol mainly because my upgrade at the time wasnt for another month!! and just think, with the condemned soul wifi fix for non-serviced phones, you can have the almost equivalent of an ipod touch with $30 n a little bit of handywork )
Related
Hey,
I have an ATT tilt 2, running an Energy rom. It worked great till 3 days ago, when I noticed a "light" spot on the screen (about 50mm in diameter) , like something had scratched some film away.
I disregarded it as just that, a scratch, but the next day the screen was completely unresponsive. If I press on the spot, it "fills" with a darker color, I am guessing this is the digitizer pressing into the LCD screen, the screen then becomes responsive for a few seconds (Just long enough for me to reset my alarms!), but not always.
I have ready through these forums and online, and it sounds like I damaged something, digitizer or LCD, but I am not sure which I need to replace.
Also, I have read that replacing just one or the other can be problematic as they need to be aligned just so and with no particles in between, but I cannot find any Digitizer+LCD assemblies online for Tilt2...
So I guess what I am looking for is:
Based on above, do I need just Digitizer or LCD or Both?
Can you point me in the direction of a good vendor? The ones I have found are either selling just tmobile or generic replacements (which if I understand are incompatible with the att version cause of camera placement?) or are very unclear which version they are selling and do not clarify it in emails...
Thanks XDA Forums, keep up the good work!
gryswynd said:
Hey,
I have an ATT tilt 2, running an Energy rom. It worked great till 3 days ago, when I noticed a "light" spot on the screen (about 50mm in diameter) , like something had scratched some film away.
I disregarded it as just that, a scratch, but the next day the screen was completely unresponsive. If I press on the spot, it "fills" with a darker color, I am guessing this is the digitizer pressing into the LCD screen, the screen then becomes responsive for a few seconds (Just long enough for me to reset my alarms!), but not always.
I have ready through these forums and online, and it sounds like I damaged something, digitizer or LCD, but I am not sure which I need to replace.
Also, I have read that replacing just one or the other can be problematic as they need to be aligned just so and with no particles in between, but I cannot find any Digitizer+LCD assemblies online for Tilt2...
So I guess what I am looking for is:
Based on above, do I need just Digitizer or LCD or Both?
Can you point me in the direction of a good vendor? The ones I have found are either selling just tmobile or generic replacements (which if I understand are incompatible with the att version cause of camera placement?) or are very unclear which version they are selling and do not clarify it in emails...
Thanks XDA Forums, keep up the good work!
Click to expand...
Click to collapse
Do You Have A Screen Protector On Your Phone?
@ Doo Doo
Nope, deluded myself into thinking I was careful enough to not need one... that mistake won't happen again ><
gryswynd said:
@ Doo Doo
Nope, deluded myself into thinking I was careful enough to not need one... that mistake won't happen again ><
Click to expand...
Click to collapse
If it's under warranty, do an exchange. That would be the easiest/cheapest option. HTC provides a 15 month warranty normally. Going through your carrier would be a better option, however, as they usually just swap out the headset. If you have no warranty, then just search eBay or Google for the digitizer and LCD. They normally come together. Based on your description of the problem, you'll need both anyhow. Some come with instructions, and some don't. YouTube has a few videos detailing the replacement, though.
I have had a very similar problem on two Tilt 2s now. Looks like the glue leaks out of the side of the plastic over the lcd. Both phones did this on the right side of the screen.
Just in case anyone turns this up in a search like I did and can't swap the phone thru their carrier....
Global Parts Direct sells the ATT versions of these, though the LCD was out of stock at the time of this posting. (I'm too much a newb to post a direct link.)
I just had the same thing happen to me and I was able to swap the phone out with AT&T.
Oddly enough, the bubble wasn't there when I called AT&T but showed up the next day. My screen was unresponsive, called, went through a ton of questions but I had gone through this before with a couple of Fuze phones.
One thing I noticed before this happened which appears to be symptomatic before the phone becomes unresponsive is a large rectangle appears on the phone's LCD. It doesn't obstruct the viewing or anything I have just noticed that it has been on all my phones that have had trouble with the LCD/digitizer.
Has anyone else noticed this?
I dont know why it is with these newer model phones, but just from the suggestion posts that came up when i entered the title of this thread, but My LGOT and i guess even the G2 have an issue where dusts starts to build up under the sceen....
Ive only had my phone for a little over 2 weeks, but even after the first couple days, i noticed that there were already a few trickles of dirt right around the middle of my screen.
I guess my main question is, is there anything i can do about this, has anyone had the same troubles, and what can we do to prevent this from happening?
In Thailand this is general problem of LG Optimus One
you should contact LG Customer support
they'll open your phone and blow dust out
if dust cause touchscreen malfunction they'll change new one for you
some people guess that dust already in the phone due to assembly process from factory
some guess maybe dust go through usb port
I have my phone since 2 days and i already have a dust spot in the lower right corner. This is annoying! If this spot is growing i will contact the costumer support.
Sent from my LG-P500 using XDA App
I am working on dusty area, but no dust under screen. Phone is 1 month old.
Me I have not this problem, but remains me the same issue with the iPhone 2/3 (google iphone dust screen).
I think it's a common problem with capacitive screen, but no "easy" solutions to fix it...
poor construction quality, imho.
chtamina said:
poor construction quality, imho.
Click to expand...
Click to collapse
this is one of those instances where a really cheap phone shows its faults. the phone is free on contract and little of $200 without. with it being so incredibly cheap, there is going to be something wrong that causes concern.
Im okay with it happening as long as it gets fixed and the problem is acknowledged by both LG and the phone carriers. it seems like many people are having this problem at the moment and T-Mobile is willing to exchange it in store, so good on them for being considerate.
i have the same issue. Don't know how to prevent that
ooyyeh said:
I have my phone since 2 days and i already have a dust spot in the lower right corner. This is annoying! If this spot is growing i will contact the costumer support.
Sent from my LG-P500 using XDA App
Click to expand...
Click to collapse
Same Here! Very annoying because the phone is less than one week old!
I actually have not this problem my device is now over 2 weeks old. Maybe it depends on the area you are or temp.? ect...
Sent from my LG-P500
No dust here either. I have a silicon case, I don't think it helps very much.
just disassemble it. There is no warranty seal. You'll find the dust inbetween the lcd screen and the capacitive overlay.
Sent from my LG-P500 using XDA App
stefanblag said:
just disassemble it. There is no warranty seal. You'll find the dust inbetween the lcd screen and the capacitive overlay.
Sent from my LG-P500 using XDA App
Click to expand...
Click to collapse
Can you show us a Video on how to do that?
I had problem with my device, called my operator and they exchanged my phone. New phone seems alright
Sent from my LG-P500 using XDA App
just disassemble it. There is no warranty seal. You'll find the dust inbetween the lcd screen and the capacitive overlay.
Sent from my LG-P500 using XDA App
Hi! please tell us how to do it!
I too have this problem Can any one please let us know how to get rid of it.
I have the same problem with my Optimus One, dust is starting to gather on the right bottom corner and it seems to have increased since the first time I saw it. I've thought about buying a can of compressed air and trying to blow it near the edge of the screen but maybe that will just make it spread even further.
I've also thought about unscrewing the screws on the back panel of the phone and clean it but I'm afraid that it will affect the capacitive screen in some way making it less responsive and that after I assemble it back together it'll become even less air tight and thus accumulate even more dust.
Maybe I'll reclaim my warranty but I'll have to un-root my phone and wipe it clean before leaving it at the store and it's going to be a pain in the ass to reinstall everything when it returns.
Will they replace the mobile for this problem?
You can back up everything by titanium backup and copy the titanium backup folder from sd to your pc or pen drive. In your newly replaced phone you can copy back this folder to sd card and after installing titanium backup application you can restore everything.
S3nd41 said:
I have the same problem with my Optimus One, dust is starting to gather on the right bottom corner and it seems to have increased since the first time I saw it. I've thought about buying a can of compressed air and trying to blow it near the edge of the screen but maybe that will just make it spread even further.
I've also thought about unscrewing the screws on the back panel of the phone and clean it but I'm afraid that it will affect the capacitive screen in some way making it less responsive and that after I assemble it back together it'll become even less air tight and thus accumulate even more dust.
Maybe I'll reclaim my warranty but I'll have to un-root my phone and wipe it clean before leaving it at the store and it's going to be a pain in the ass to reinstall everything when it returns.
Click to expand...
Click to collapse
Sent from my GT-I5700 using Tapatalk
Wow, DUST really get into the phone and I thought I was the only person experiencing this... actually it's on the "RIGHT BOTTOM PART" as posted S3nd41 and probably half of the users here has this problem....
Hey all,
I recently had an accident with my 32GB Touchpad I managed to recover from, so I thought I'd share the story for the benefit of anyone else who encounters the same issue. That said, if you do have this problem, proceed at your own risk. I am not advising you to do anything I did below, rather I am sharing my own experience.
Basically it got dropped around 6-8 feet down a carpeted stairwell. It appeared to land on the side edge with the volume button. To my surprise, the screen wasn't cracked and the buttons responded, but it wouldn't respond to touch.
First, I know this isn't covered by the warranty. [SOAPBOX] Of course, one could just lie to tech support and possibly get it covered, but that isn't how I roll. I've gotten by well in life by being straight with tech support but not taking any bs, not gonna change now.[/SOAPBOX] So, I did a live chat with tech support just to see what it would cost. Short answer, $238 for a tablet I paid $150 for. So no, I decided that if I couldn't fix it myself I'd part it out to others with broken displays etc, or give it to a dev. If I got any money for it, I'd buy an actual android pad.
Once again, PROCEED AT YOUR OWN RISK! I take no responsibility if you damage or brick your device.
Past experience told me that most likely a connector inside was the culprit. I search the forums and interwebs for dissembly instructions. I couldn't find any good ones, but managed to figure it out from the following two links;
http://www.hp.com/hpinfo/globalcitizenship/environment/productdata/Countries/_MultiCountry/disassembly_handhe_2011617223529.pdf
http://www.techrepublic.com/photos/cracking-open-the-hp-touchpad/6253940?seq=8&tag=thumbnail-view-selector;get-photo-roto
If anyone knows a good dissasembly tutorial i missed on youtube or elsewhere, please post it. Anyway, I found the ribbon cables from the panel were indeed partially pulled from their connectors (see attached ribbon 1.jpg). Flipping up the black covers (see attached ribbon 2.jpg) I was able to reposition it and flipped the covers back down.
After a bit of trouble reassembling it (due to my being rough with the side catches around the bezel), my Touchpad is back to its former self, not counting a few scuffs in the plastic around the bezel from by hamfisted work. I'm happy, and my wife is happy I'm not eyeing the Touchpad I just gave her for her birthday . I hope someone benefits from this post, as I've benefited from others' posts here. Just trying to give back.
interesting read. Knowing what you know now, how long would think the whole process would take?
a40dayflud818 said:
interesting read. Knowing what you know now, how long would think the whole process would take?
Click to expand...
Click to collapse
No more than 15 minutes. Of course, I'd try to find a better tool like the one pictured in the linked PDF in my post above. Just gotta be sure the catches around the bezel are free so as not to pull up them up as you lift the lcd panel. They're actually separate pieces of plastic, not part of the bottom mold. One had slide out from under one of the PCBs. I had to remove a few screws to lift said PCB to reposition the catch, otherwise the panel wouldn't snap back in fully.
Nomedias said:
If anyone knows a good dissasembly tutorial i missed on youtube or elsewhere, please post it.
Click to expand...
Click to collapse
It's not a video, but the steps for various replacements are quite well explained here : http://www.ifixit.com/Device/HP_TouchPad
Sine. said:
It's not a video, but the steps for various replacements are quite well explained here : http://www.ifixit.com/Device/HP_TouchPad
Click to expand...
Click to collapse
I definitely give the thumbs up with that tutorial. Very good. A pocket knife blade was my tool of choice to take the cover off!
Thanks for the tutorial.
Sorry to revive the old thread. However, my touchpad is not responding to touch, everything else is functional (it boots perfect and able to update using JC toolbox to latest 4.4.4).
I tried to plug unplug the video connector few times (after disassembling) but still it does not respond to touch. Any suggestion will be highly appreciated.
Thanks in advance.
Mac
Do you still have WebOS or a touch enabled recovery installed? That could help determine if the problem is more likely hardware or software. If it is hardware you have already done what I could do.
Sent from my SM-T900 using XDA Premium HD app
Nomedias said:
Do you still have WebOS or a touch enabled recovery installed? That could help determine if the problem is more likely hardware or software. If it is hardware you have already done what I could do.
Sent from my SM-T900 using XDA Premium HD app
Click to expand...
Click to collapse
I have completely wiped the system and removed the WebOS by using JC toolbox. However, I do have touch recovery and while booting in recovery also have problem for touch(does not respond to touch, can select using volume up/down and home button). Does it mean touch screen is now defective? Can it be replaced and is it worth try? Appreciate your input.
Thanks
macwindows said:
I have completely wiped the system and removed the WebOS by using JC toolbox. However, I do have touch recovery and while booting in recovery also have problem for touch(does not respond to touch, can select using volume up/down and home button). Does it mean touch screen is now defective? Can it be replaced and is it worth try? Appreciate your input.
Thanks
Click to expand...
Click to collapse
I would agree it sounds like either the digitizer or control board may be bad. I don't know enough to say more though. As for if it is worth it, do a search on eBay. Used Touchpads sell for under $100. New for around twice that. Nonfunctional units sell for under $50. Maybe you get lucky and can buy one with a working digitizer. If it were me, I would buy a functioning used Touchpad and sell the bad one. Or keep it for spare parts. With current more powerful 10" tablets selling new for $300-500, I'd be careful not to put too much into it.
Good luck!
Sent from my SM-T900 using XDA Premium HD app
I couldn'd find any "more powerful" tablets with 32GB ram and wireless charging. Do you know some? I bought a used touchpad then.
ranjib said:
I couldn'd find any "more powerful" tablets with 32GB ram and wireless charging. Do you know some? I bought a used touchpad then.
Click to expand...
Click to collapse
You got me on wireless charging. ☺ Not counting that I was thinking of a Nexus 9 or 10, or a Galaxy Tab. A Galaxy Tab Pro 10.1" 16GB goes for $320. It has a microSD slot and an Exynos 5 Octa CPU.
Sent from my SM-T900 using XDA Premium HD app
Well if my son continues to beat my TP up the way he does, I will definitely look at this method for the first step to solving possible touchscreen issues haha, thanks
Nomedias said:
Hey all,
I recently had an accident with my 32GB Touchpad I managed to recover from, so I thought I'd share the story for the benefit of anyone else who encounters the same issue. That said, if you do have this problem, proceed at your own risk. I am not advising you to do anything I did below, rather I am sharing my own experience.
Basically it got dropped around 6-8 feet down a carpeted stairwell. It appeared to land on the side edge with the volume button. To my surprise, the screen wasn't cracked and the buttons responded, but it wouldn't respond to touch.
First, I know this isn't covered by the warranty. [SOAPBOX] Of course, one could just lie to tech support and possibly get it covered, but that isn't how I roll. I've gotten by well in life by being straight with tech support but not taking any bs, not gonna change now.[/SOAPBOX] So, I did a live chat with tech support just to see what it would cost. Short answer, $238 for a tablet I paid $150 for. So no, I decided that if I couldn't fix it myself I'd part it out to others with broken displays etc, or give it to a dev. If I got any money for it, I'd buy an actual android pad.
Once again, PROCEED AT YOUR OWN RISK! I take no responsibility if you damage or brick your device.
Past experience told me that most likely a connector inside was the culprit. I search the forums and interwebs for dissembly instructions. I couldn't find any good ones, but managed to figure it out from the following two links;
[Removed Links... Noobie here]
If anyone knows a good dissasembly tutorial i missed on youtube or elsewhere, please post it. Anyway, I found the ribbon cables from the panel were indeed partially pulled from their connectors (see attached ribbon 1.jpg). Flipping up the black covers (see attached ribbon 2.jpg) I was able to reposition it and flipped the covers back down.
After a bit of trouble reassembling it (due to my being rough with the side catches around the bezel), my Touchpad is back to its former self, not counting a few scuffs in the plastic around the bezel from by hamfisted work. I'm happy, and my wife is happy I'm not eyeing the Touchpad I just gave her for her birthday . I hope someone benefits from this post, as I've benefited from others' posts here. Just trying to give back.
Click to expand...
Click to collapse
I had an atrix given to me today from a friend who got a new one.
The screen looks crystal clear and works fine. The phone has no visible signs of abuse. Everything looks good.
The top 1/3 of the screen just will not respond to touch. I tried a factory reset to see if it was an app conflict and it's still the same.
I downloaded a kid's drawing app to get an idea of what part of the screen was out and EVERYTHING is working except for about the top inch.
Any ideas? Is this hardware or some software flaw in the phone. The person still has insurance until the end of this month and I can pay the 100 to get a replacement.
Sounds like a problem with the digitizer so you might need to replace it. The digitizer is a very common issue with the Atrix and MANY people here have had their phone replaced two or three times simply because some parts of their screen stop responding to touches.
Thanks. Was hoping it was a software issue. But as I said, it was a free phone. Maybe I can sell it as parts on ebay. I don't really want it bad enough to pay the 100 replacement fee.
If I were you, I'd avoid the Atrix because there is no guarantee that it won't happen again even if you replace the digitizer or get a replacement. This phone could be Motorola's worst phone, quality-wise.
you can purchase one on ebay.
http://www.ebay.com/sch/i.html?_fro...nkw=atrix+digitizer&_sacat=See-All-Categories
instruction video.
http://www.youtube.com/watch?v=grqz-3LdIEk
Atrix_Owner said:
If I were you, I'd avoid the Atrix because there is no guarantee that it won't happen again even if you replace the digitizer or get a replacement. This phone could be Motorola's worst phone, quality-wise.
Click to expand...
Click to collapse
I am really afraid of this problem. I hope it doesn't die on me before my contract is finished. Atrix will be my last Motorola phone.
I literally just watched my phones screen shatter itself right in front of me. It was sitting on my desk next to my keyboard and I heard a cracking noise, so i looked over and the screen was super cracked. I went to pick it up, and when I did, the screen cracked even more and is a mess now. I've dropped my fair share of phones and iPods, and know what cracks like that look like (spiderwebbing out from a point), but this one looks nothing like that. The whole screen is messed up.
My questions are these:
1. Would Verizon provide me with a replacement phone because I didn't drop it (I doubt it)?
2. How hard would it be for me to replace my own screen/find parts to do so?
Thanks
P.S. I am trying to get my old DX2 to turn on so I can upload pictures of what it looks like.
axit said:
I literally just watched my phones screen shatter itself right in front of me. It was sitting on my desk next to my keyboard and I heard a cracking noise, so i looked over and the screen was super cracked. I went to pick it up, and when I did, the screen cracked even more and is a mess now. I've dropped my fair share of phones and iPods, and know what cracks like that look like (spiderwebbing out from a point), but this one looks nothing like that. The whole screen is messed up.
My questions are these:
1. Would Verizon provide me with a replacement phone because I didn't drop it (I doubt it)?
2. How hard would it be for me to replace my own screen/find parts to do so?
Thanks
P.S. I am trying to get my old DX2 to turn on so I can upload pictures of what it looks like.
Click to expand...
Click to collapse
It's been mentioned lots of times before. Look around you may even find a video or two on changing the screen.
With physical damage don't count on VZ replacing it in store.
fr4nk1yn said:
It's been mentioned lots of times before. Look around you may even find a video or two on changing the screen.
With physical damage don't count on VZ replacing it in store.
Click to expand...
Click to collapse
I have watched the videos and such, but I am still super confused about what I need. The screen still works perfectly, all i want is a new glass front. Can I order one of the glass lens/digitizer combos and use that? Those are about 20 bucks, but if I get one with the LCD screen included (again, my screen works fine) it goes up to about 80, at which point I would just go with VZW and get it replaced for 99. I am really confident that I just need the lens/digitzer thing, but I have read things about the screen and digitizer being fused together and that is what confuses me.
axit said:
I have watched the videos and such, but I am still super confused about what I need. The screen still works perfectly, all i want is a new glass front. Can I order one of the glass lens/digitizer combos and use that? Those are about 20 bucks, but if I get one with the LCD screen included (again, my screen works fine) it goes up to about 80, at which point I would just go with VZW and get it replaced for 99. I am really confident that I just need the lens/digitzer thing, but I have read things about the screen and digitizer being fused together and that is what confuses me.
Click to expand...
Click to collapse
NO!... The digitizer is bonded to the LCD and I've not seen one person successfully change just it. There's no reason it should even be sold.
The combo is the way to go and I'd go one step further and get the frame and adhesive for about an extra $25 just to not have to deal with separating it. That's the hardest part int eh videos.
Wait... Verizon charges $100? Is that through Assurion?
fr4nk1yn said:
NO!... The digitizer is bonded to the LCD and I've not seen one person successfully change just it. There's no reason it should even be sold.
The combo is the way to go and I'd go one step further and get the frame and adhesive for about an extra $25 just to not have to deal with separating it. That's the hardest part int eh videos.
Wait... Verizon charges $100? Is that through Assurion?
Click to expand...
Click to collapse
Yup 100 through Assurion. I'm really mad cause I didn't break it and I can't afford the LCD combo or the VZW replacement so it looks like I'm just stuck.
axit said:
Yup 100 through Assurion. I'm really mad cause I didn't break it and I can't afford the LCD combo or the VZW replacement so it looks like I'm just stuck.
Click to expand...
Click to collapse
I would try contacting HTC as well.
Sent from my HTC6435LVW using XDA Premium 4 mobile app
Asurion Deductible
axit said:
Yup 100 through Assurion. I'm really mad cause I didn't break it and I can't afford the LCD combo or the VZW replacement so it looks like I'm just stuck.
Click to expand...
Click to collapse
Hi axit: Sorry to hear about your screen. We know how frustrating it can be when that happens. We don't want you to feel stuck or like you have to become a phone repairman overnight. Please keep in mind that your policy gives you 60 days from the date of peril to file your claim with us. Once you've filed your claim and its been approved, you still have additional time to pay your deductible. This option will provide you with a replacement device and a 12 month limited warranty on your replacement device. We welcome you to visit phoneclaim.com when you're ready to file your claim and/or to check the details of your policy. Please let us know if we can be of further assistance. We are here to help.
Thanks!
Asurion Social Media Team @AsurionCares