I literally just watched my phones screen shatter itself right in front of me. It was sitting on my desk next to my keyboard and I heard a cracking noise, so i looked over and the screen was super cracked. I went to pick it up, and when I did, the screen cracked even more and is a mess now. I've dropped my fair share of phones and iPods, and know what cracks like that look like (spiderwebbing out from a point), but this one looks nothing like that. The whole screen is messed up.
My questions are these:
1. Would Verizon provide me with a replacement phone because I didn't drop it (I doubt it)?
2. How hard would it be for me to replace my own screen/find parts to do so?
Thanks
P.S. I am trying to get my old DX2 to turn on so I can upload pictures of what it looks like.
axit said:
I literally just watched my phones screen shatter itself right in front of me. It was sitting on my desk next to my keyboard and I heard a cracking noise, so i looked over and the screen was super cracked. I went to pick it up, and when I did, the screen cracked even more and is a mess now. I've dropped my fair share of phones and iPods, and know what cracks like that look like (spiderwebbing out from a point), but this one looks nothing like that. The whole screen is messed up.
My questions are these:
1. Would Verizon provide me with a replacement phone because I didn't drop it (I doubt it)?
2. How hard would it be for me to replace my own screen/find parts to do so?
Thanks
P.S. I am trying to get my old DX2 to turn on so I can upload pictures of what it looks like.
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Click to collapse
It's been mentioned lots of times before. Look around you may even find a video or two on changing the screen.
With physical damage don't count on VZ replacing it in store.
fr4nk1yn said:
It's been mentioned lots of times before. Look around you may even find a video or two on changing the screen.
With physical damage don't count on VZ replacing it in store.
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I have watched the videos and such, but I am still super confused about what I need. The screen still works perfectly, all i want is a new glass front. Can I order one of the glass lens/digitizer combos and use that? Those are about 20 bucks, but if I get one with the LCD screen included (again, my screen works fine) it goes up to about 80, at which point I would just go with VZW and get it replaced for 99. I am really confident that I just need the lens/digitzer thing, but I have read things about the screen and digitizer being fused together and that is what confuses me.
axit said:
I have watched the videos and such, but I am still super confused about what I need. The screen still works perfectly, all i want is a new glass front. Can I order one of the glass lens/digitizer combos and use that? Those are about 20 bucks, but if I get one with the LCD screen included (again, my screen works fine) it goes up to about 80, at which point I would just go with VZW and get it replaced for 99. I am really confident that I just need the lens/digitzer thing, but I have read things about the screen and digitizer being fused together and that is what confuses me.
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NO!... The digitizer is bonded to the LCD and I've not seen one person successfully change just it. There's no reason it should even be sold.
The combo is the way to go and I'd go one step further and get the frame and adhesive for about an extra $25 just to not have to deal with separating it. That's the hardest part int eh videos.
Wait... Verizon charges $100? Is that through Assurion?
fr4nk1yn said:
NO!... The digitizer is bonded to the LCD and I've not seen one person successfully change just it. There's no reason it should even be sold.
The combo is the way to go and I'd go one step further and get the frame and adhesive for about an extra $25 just to not have to deal with separating it. That's the hardest part int eh videos.
Wait... Verizon charges $100? Is that through Assurion?
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Yup 100 through Assurion. I'm really mad cause I didn't break it and I can't afford the LCD combo or the VZW replacement so it looks like I'm just stuck.
axit said:
Yup 100 through Assurion. I'm really mad cause I didn't break it and I can't afford the LCD combo or the VZW replacement so it looks like I'm just stuck.
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I would try contacting HTC as well.
Sent from my HTC6435LVW using XDA Premium 4 mobile app
Asurion Deductible
axit said:
Yup 100 through Assurion. I'm really mad cause I didn't break it and I can't afford the LCD combo or the VZW replacement so it looks like I'm just stuck.
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Hi axit: Sorry to hear about your screen. We know how frustrating it can be when that happens. We don't want you to feel stuck or like you have to become a phone repairman overnight. Please keep in mind that your policy gives you 60 days from the date of peril to file your claim with us. Once you've filed your claim and its been approved, you still have additional time to pay your deductible. This option will provide you with a replacement device and a 12 month limited warranty on your replacement device. We welcome you to visit phoneclaim.com when you're ready to file your claim and/or to check the details of your policy. Please let us know if we can be of further assistance. We are here to help.
Thanks!
Asurion Social Media Team @AsurionCares
Related
I dropped my phone today, and found some sort of cracked glass under my invisible shield.
As the pictures says, the crack is almost unnoticeable if you look at it straight... but if you look at it sideways, you can see the cracked glass.... the SAMOLED is not ruined i dont think, but the glass sure is...
Will the following product be a good replacement for this ? or will the tmobile replace it under warranty? do you guys think they will be able to spot that?
http://www.repairsuniverse.com/samsung-vibrant-t959-lcd-touch-screen-replacement.html
AMOLED displays won't get ruined by a piece of plastic touching it because the whole screen is an array of lights
Another good thing about AMOLED!
About the warranty... I think this depends on the person checking your phone for warranty status. If the employee is doing his job quick, he might not notice the crack. Though if he really checks everything, it will be detected.
The good thing here is that your screen still works... but how is the touch input? Is it distorted around the area of the crack?
I think you should try to repair it; buy the parts online, check out a tutorial, etc.
PSP_Hacker said:
The good thing here is that your screen still works... but how is the touch input? Is it distorted around the area of the crack?
I think you should try to repair it; buy the parts online, check out a tutorial, etc.
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Click to collapse
The touch interface is perfect... it doesn't have any distortion or anything around anywhere...
PSP_Hacker said:
I think you should try to repair it; buy the parts online, check out a tutorial, etc.
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Click to collapse
I couldn't find a lot of replacement parts online. I found some which are just LCD screen and not SAMOLOED according to some forums... this was the only one that says that it is SAMoLED, but there was no reviews or nothing about this website, so i don't know weather its genuinely SAMOLED or not. Any feedback will be appreciated...
I called tmobile and the rep said that there is nothing that they can do about it.
I had an atrix given to me today from a friend who got a new one.
The screen looks crystal clear and works fine. The phone has no visible signs of abuse. Everything looks good.
The top 1/3 of the screen just will not respond to touch. I tried a factory reset to see if it was an app conflict and it's still the same.
I downloaded a kid's drawing app to get an idea of what part of the screen was out and EVERYTHING is working except for about the top inch.
Any ideas? Is this hardware or some software flaw in the phone. The person still has insurance until the end of this month and I can pay the 100 to get a replacement.
Sounds like a problem with the digitizer so you might need to replace it. The digitizer is a very common issue with the Atrix and MANY people here have had their phone replaced two or three times simply because some parts of their screen stop responding to touches.
Thanks. Was hoping it was a software issue. But as I said, it was a free phone. Maybe I can sell it as parts on ebay. I don't really want it bad enough to pay the 100 replacement fee.
If I were you, I'd avoid the Atrix because there is no guarantee that it won't happen again even if you replace the digitizer or get a replacement. This phone could be Motorola's worst phone, quality-wise.
you can purchase one on ebay.
http://www.ebay.com/sch/i.html?_fro...nkw=atrix+digitizer&_sacat=See-All-Categories
instruction video.
http://www.youtube.com/watch?v=grqz-3LdIEk
Atrix_Owner said:
If I were you, I'd avoid the Atrix because there is no guarantee that it won't happen again even if you replace the digitizer or get a replacement. This phone could be Motorola's worst phone, quality-wise.
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Click to collapse
I am really afraid of this problem. I hope it doesn't die on me before my contract is finished. Atrix will be my last Motorola phone.
One day, playing some ball hockey outside, i check my phone cause i got a text and i see this. It was fine before i started shooting around in my front yard...i didn't fall or anything. What should I do? Does my warranty cover it? Everything works like a charm like before except for the glass.
chunkyy said:
One day, playing some ball hockey outside, i check my phone cause i got a text and i see this. It was fine before i started shooting around in my front yard...i didn't fall or anything. What should I do? Does my warranty cover it? Everything works like a charm like before except for the glass.
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Click to collapse
Well what the hell do you expect? Only an idiot leaves a device like this in their pocket while playing any type of sport or running around etc. No sympathy.
I very much doubt your warranty will cover it.
TheATHEiST said:
Well what the hell do you expect? Only an idiot leaves a device like this in their pocket while playing any type of sport or running around etc. No sympathy.
I very much doubt your warranty will cover it.
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I was barely moving, i was just shooting around with my friend..How much would it cost to replace the glass?
If youre confident enough, there are youtube vids that give step by step instructions to replace a cracked screen. Doesn't look too easy though. You can get a replacement screen on eBay for USD 8. (Screen only. I'm assuming your digitizer is intact)
Needless to say getting it fixed professionally is safer, but much more expensive. You could ask your service centre for a quote before deciding whether or not to take the plunge.
Good luck
Sent from my GT-I9100 using xda app-developers app
HAXTREME said:
If youre confident enough, there are youtube vids that give step by step instructions to replace a cracked screen. Doesn't look too easy though. You can get a replacement screen on eBay for USD 8. (Screen only. I'm assuming your digitizer is intact)
Needless to say getting it fixed professionally is safer, but much more expensive. You could ask your service centre for a quote before deciding whether or not to take the plunge.
Good luck
Sent from my GT-I9100 using xda app-developers app
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Yeah my digitizer and lcd and working fine..Thx alot for your advice!
Reading up its probably not a good idea to get the panel but get the whole thing apparently its a nightmare for even a technician to do its best just to get a whole new lcd screen with digitizer. I have the same predicament but only month left on contract so im waiting it out.
I'm in school right now and go to pull out my phone from my pocket and my screen wouldn't turn on. I come to see little hairline cracks on my screen but not on my glass which is odd. Now my phone turns on but the screen itself is just dead. I am rooted and running a rom so what should I do? Please help me!
dr_g_baby said:
I'm in school right now and go to pull out my phone from my pocket and my screen wouldn't turn on. I come to see little hairline cracks on my screen but not on my glass which is odd. Now my phone turns on but the screen itself is just dead. I am rooted and running a rom so what should I do? Please help me!
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If you dont have insurance I'd start googling and find a replacement.
civiksi said:
If you dont have insurance I'd start googling and find a replacement.
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Click to collapse
Is there any way I can get rid of root and wipe my phone because I called Samsung and they said to send my phone in and will fix it
dr_g_baby said:
Is there any way I can get rid of root and wipe my phone because I called Samsung and they said to send my phone in and will fix it
Click to expand...
Click to collapse
Here's a link
http://forum.xda-developers.com/showthread.php?t=2265477
And here's a youtube video. Prob the same process.
http://www.youtube.com/watch?v=6TMuVMbxi8c
Good luck bro
OK, If you're not insured then you need to look at this video by Erica Griffin. Yes, this is for the GS3 but it really shouldn't be any different for the GS4. Her Vid on YouTube shows you how to replace the screen with digitizer and using all of the other parts from your current phone. It's actually a good video to see just so you know how easy this stuff is to do. The screen w/digitizer seems to run around $200 which is way better then $500-600 to buy a new phone outright. Just remember, I'm just giving you a cheaper option to fix it if you don't have insurance.
Replacement video
https://www.youtube.com/watch?v=lB4iC8i_t5w
NY Mobile Parts Ebay store
http://www.ebay.com/sch/ny-mobile-parts/m.html?_nkw=&_armrs=1&_from=&_ipg=&_trksid=p3686
Edit: I was getting the links while you posted sammy will fix.
Well if Sammy will fix it just go that route then.
Eric214 said:
OK, If you're not insured then you need to look at this video by Erica Griffin. Yes, this is for the GS3 but it really shouldn't be any different for the GS4. Her Vid on YouTube shows you how to replace the screen with digitizer and using all of the other parts from your current phone. It's actually a good video to see just so you know how easy this stuff is to do. The screen w/digitizer seems to run around $200 which is way better then $500-600 to buy a new phone outright. Just remember, I'm just giving you a cheaper option to fix it if you don't have insurance.
Replacement video
https://www.youtube.com/watch?v=lB4iC8i_t5w
NY Mobile Parts Ebay store
http://www.ebay.com/sch/ny-mobile-parts/m.html?_nkw=&_armrs=1&_from=&_ipg=&_trksid=p3686
Edit: I was getting the links while you posted sammy will fix.
Well if Sammy will fix it just go that route then.
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Click to collapse
They claim that as long as they can't prove that the cracks were from impact there shouldn't be a problem. I'm afraid they might screw me over. But i mean the glass is completely fine and my sides have small nicks from previous small drops. im gonna try to unroot and wipe tomorrpw after school
My screen blacked out a week ago but been too busy to deal with it. Display comes through MHL onto my TV display so wonder do I need all parts mentioned? There's no crack in my display, but to my surprise the "moisture detector" sticker is tainted red (the big visible one, as I understand there are multiple stickers -- can someone confirm this to be correct?).
I may just take a risk and request replacement over the phone. Once or more in the past, I've had a warranty period issue replaced with the warning "...if its determined to be your fault, we will charge you the full retail price" and I've sent them bootloader unlocked, watermarked phones and they let it slide. There truly was no submersion or even open case exposure to water, I'm not sure how sensitive this particular sensor is to humidity or moisture through an enclosed back.
Anybody else surprised to see their "watermark" turn red when they feel it should not have been? From past experience having phones replaced via phone support, I'd wager they take my rooted, broken-display phone and never charge me for it.........................I been with VZW a decade and a half and then Bell Atlantic Mobile and planned in about 220-250 consistently for nearly a decade.........I'm not saying VZW is prone to show courtesy for longevity, but this could be 3-4 such instances in the smartphone era of questionable watermarks of rooted and flashed-to-hell Blackberries including blatant cracks...............
dr_g_baby said:
They claim that as long as they can't prove that the cracks were from impact there shouldn't be a problem. I'm afraid they might screw me over. But i mean the glass is completely fine and my sides have small nicks from previous small drops. im gonna try to unroot and wipe tomorrpw after school
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Click to collapse
Hi
Sorry if wrong category. I was sheard forum and i dont found that problem.
So, i have S6 Edge with broke glass screen. In my country everyone say its impossible replace it. I must pay one month pay work for new screen......
But i saw many YT tutorials where mens from other countries do it.
I have
New glass(cheap chinese)
hair dryer
UV flashlight
UV Glue
deck of cards
scalpel
But, no one says how i can clean old glue and how i can repair long hole in side device(i want incuding photo but i cant), that thing under glass but upper screen become detached. Can i use screen glue? When i push in specific place then touch buttons work, normaly no i use ****[email protected] program and TouchWiz always screaming at me when he need some app permissions so i must reinstall it over and over...
Sorry for my tragic English, this is not my native language. I tryed hard. Thanks everyone for help.
Hmm I know other people who have been in this situation where the screens are very expensive or hard to replace. They purchased phone insurance and then made a claim a few weeks later and got the screen fixed.. after reading you've already attempted so you'd have the extreme cases of saying it was lost... There's many things wrong with this method but many do it
mrsweet1991 said:
Hmm I know other people who have been in this situation where the screens are very expensive or hard to replace. They purchased phone insurance and then made a claim a few weeks later and got the screen fixed.. after reading you've already attempted so you'd have the extreme cases of saying it was lost... There's many things wrong with this method but many do it
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Click to collapse
This is old, heavy used phone. No agency does not give me insurance.
JakuzoRU said:
This is old, heavy used phone. No agency does not give me insurance.
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Click to collapse
Okay, well hopefully someone on here can give you some good advice
i tried replacing my screen, i ended up tearing the LCD so had to buy a new LCD assembly which is easy to replace but it costs a fair bit more.
this is by far the best way but if you want to just try the screen then be very very careful as the LCD is glued to the screen and hard to seperate.
That hole its biger and biger. Now i have left and rigjt button with only back funcion. Something is really bad there. I must repair this fast.
OK, theme to close. I **** up screen. Never ever repair phone when drunk. Eeverything go to trash.