Hi all!
I've got some strange electrostatic noise from the back side of my mini pro (when the screen is on and even off - just listen to it longer). And it turned out that the problem is common for new mini pro (some people just doesn't mention it). Looks like it is hardware one, so it could harm overall device work in the future (no one know when). So this thread was started to collect all related info: reasons, workarounds, solutions, official comments etc. If you're sk17 owner, please, take part in this thread (check instructions below).
Sony tells that the problem was solved. So if you have this issue:
1. Update the software of your device via SEUS or PC Companion
2. Visit repair centre if the problem remains
3. Having troubles with the repairment? Contact Johan-SEAnswers on official SE forum
Noise samples
Audio:
http://forum.xda-developers.com/showpost.php?p=17067629&postcount=74
Video (sorry for Russian comments ):
http://www.youtube.com/watch?v=0-BKIxDxOdc (with back cover)
http://www.youtube.com/watch?v=71UresimhaQ (without back cover)
Another sample (not mine) with SE comment:
http://www.youtube.com/watch?v=3rapg47uyQU
News
27.oct.2.3.4 update launched. They removed the noise from videos. But it's just a workaround. You can still hear it by putting the backside of your sk17 to your ear with the screen turned on.
05.oct.Cricket Team rebranded to Cicada Team. More info...; firmware update time shifted to late October - early November.
12.sep.: SE promises to solve the problem via software update (check this post for details). The same day me and BlackArty got similar emails from Russian SE Customer Support, which promised to launch that update in mid-October.
SE really approved the problem? Check Linkinsoldier post for details.
Thanks to sxxorp we have massive update. Check the official thread.
All sk17 owners! Please contribute to the related thread on SE official community! Don't let them to forget about the problem.
==> http://communities-origin.sonyericsson.com/thread/22121?start=0&tstart=0 <==
You can use the following template (bold text should be replaced by the data of your sk17):
My mini pro has electrostatic noise when the device is active.
Device model: sk17i (your country)
SI 1249-4753
Prod. week: 11W28
Click to expand...
Click to collapse
All the info could be found on the sticker under the battery.
What devices have this problem?
At the moment both SK17i and SK17a are reported to have this issue. Production weeks mentioned: 11W28, 11W29, 11W30, 11W31, 11W32, 11W33, 11W34, 11W35, 11W36, 11W37, 11W38.
How to check the device?
Listen to samples to know what kind of noise we're speaking about.
Turn the screen on, place the backside of your mini pro near your ear and here it is (the best part of the backside to 'enjoy' that sound is upper left corner, right under the headphones jack). Though sometimes you can hear it even when you're calling someone if the environment is quite enough. And it's still here when the screen is off (not continuous if there's no active apps; several short clicks with silent intervals). Actually, the noise is here when the device is active (even with the screen off). For example, connect headphones, start the music player, lock the screen and check the noise.
Please, share the results of your tests in comments below and take part in SE community discussion mentioned above. This could help us to know more about this problem and get it faster to solve the issue. If you do not have the noise, please, make a short video in silent environment, upload it to youtube or somewhere else and share the link with us!
Contact SE support in your country with the problem description via email, twitter, facebook etc. If you'll get some interesting info from them, please, share it with us.
The device is checked. What to post?
Please, first of all contribute to the related thread in official SE community (look at the BIG red text above).
Do your device has that noise or not? If not, proove it by video sample.
Info about your device: SK17i or SK17a, country, SI and production week (a string like "11W28", which means 28th week of 2011; you may use the template under the BIG red text). All could be found at the sticker under the battery.
(optional)Some extra info that could be useful for other sk17 owners: probable reasons, workarounds / solutions, official SE answers, comments etc.
Official information
Here's the related discussion on official SE Community:
http://talk.sonyericsson.com/thread/22121?tstart=0
We've got more info. SE promises to solve the problem via software update (check this post for details). The same day me and BlackArty got similar emails from Russian SE Customer Support, which promised to launch that update in mid-October.
I sent an email to Russian SE Customer Support. They told me to go to service. Without any comments. It was done on August, 20.
UPD The phone got back on August, 25 with software reinstalled and noise persisted. Though they told me that 'there's no described problem'.
sxxorp has got a little bit more info from them. Check his posts: #31 and #32.
Somewhat like the first official approval of the problem: SE left the comment under one of the 'noisy videos':
Hi Everyone, we are investigating this noise that some people are hearing. Please be sure to check out our forum at our website for any more news. - Jeff
Click to expand...
Click to collapse
There's the similar comment in the official thread.
Probable reasons
No ideas for now.
Workarounds / solutions
Removing the back cover reduces the noise.
Looks like plugging USB-cable in (doesn't matter if it's plugged into laptop or charger) removes the noise. But still some quite clicks (not so annoying though).
(thanks to BlackArty)The noise disappears when the processor is loaded heavily. For example, run the StabilityTest (could be downloaded from Market for free) and check your device. You'll hear only 'metronome clicks'.
Check post #3 and #10 by sxxorp to find out what else we've tried to do.
Similar threads
If you know some related threads on any forums, post link to them in the comments. I'll add them here. Just don't forget to mention its language.
Official SE community (Eng): http://talk.sonyericsson.com/thread/22121?tstart=0
Androidforums (Eng): http://androidforums.com/sony-erics...o-video-playback-static-background-noise.html
Sony-Ericsson.ru (Ru): http://www.sony-ericsson.ru/forums2/index.php?showtopic=64895
4pda.ru (Ru): http://4pda.ru/forum/index.php?showtopic=269616
Thanks in advance for your contribution!
Regards,
the Cicada Team =) (former Cricket Team)
P.S. Cicada Team & Cricket Team names (c) by sxxorp.
P.P.S. My mini pro is SK17i, 11W28, SI 1249-4753.
Thanks for confirming this issue. I was vaguely looking at getting the Mini Pro but if this is such an issue I don't think I will bother for now.
Hi, thanks for dealing with the issue, you wrote many new info on the topic - and it doesn't sound good... seems like a hardware-plan related construction problem... Many sample videos contain the same problem - in fact I haven't seen one without it...
I'd like to have one Mini Pro, but this holds me back.
Is it the same with the Mini (ST15i)?
You said on the official forum that you contacted SE - how, and did they answer?
Ideas:
- any possibility to separate the mic from the 3.5 jack, with some small material?
- plug-in only the USB-cable (or a chunk of it...) without anything on the other side (no laptop/charger) , does it work?
(- maybe recording with headset connected , so the jack is plugged-in? (or does this prevent the phone to record video with sounds?))
sorry if these can't be made, I'm before purchasing the mobile I can't test the ideas... but it'd be good to have a solution!
I got an answer from SE customer support. They told me to go to service.
I did it. So no tests for a while. Sorry. I'll give more info when the device comes back. Maybe, someone else will test it? I'm sure that there's another sk17 owners on forum
As I told you there are several sample videos on youtube, as I can recall all sharing this problem... I suppose Minis without keyboard don't have this noise, jack was placed totally different.
What could a service do with this problem?? It seems badly planned, rather than faulty hardware...
Keep us updated: your phone becoming OK or not (and how they did it...)
noise confirm
i know i have this little chirp or scratch noise. exactly like the video in the 1st post of the russian youtube. i'v tried to record in vga and same thing happens. i love the phone but a lithe disappointed in the recording chirp background. not horribly bad but still bad.
sxxorp said:
As I told you there are several sample videos on youtube, as I can recall all sharing this problem... I suppose Minis without keyboard don't have this noise, jack was placed totally different.
What could a service do with this problem?? It seems badly planned, rather than faulty hardware...
Keep us updated: your phone becoming OK or not (and how they did it...)
Click to expand...
Click to collapse
So it is just the Pro and not the Mini that has this issue?
I'm not sure, but I've seen videos made with the Mini that was a lot clearer. Their inner structure is different, it ca easily tur out that the Mini has a lot more space to avoid this problem (despite bigger size the Pro is more compressed because of the keyboard) and the jack is on the other side...
I have the mini pro sk17a if that makes any difference
Sent from my SK17a using XDA App
When your's was made? (see Sur1k's 1st post how to check)
In the meantime one forum member from the Hungarian SE-forum called SEria (http://www.seria.hu/forum/viewtopic.php?p=120572#120572 in Hungarian language) tried to check some options, I'll provide a rough translation:
he made 4 videos: normal, USB plugged (in charger also), headset plugged, headset+USB plugged:
http://www.mediafire.com/?y4k4cvwdjxns4v8
The video background noise becomes normal only when USB was plugged. He also suspects hardware failure...
Production week: 11W28... the same.
Plugging in only the USB cable, while the other end is free doesn't work on his device (if it worked, good video could be made with plugging in only the cable as a primitive workaround...)
UPD: we have a 11W30 with the noise
Can anyone confirm or deny that this issue happens with the SK17i model? I'm looking to order it next week and if that's the case I'll opt for the standard mini.
damien-tt,
well, let's read the thread name carefully. I think there's an answer to your question.
himuraken said:
I have the mini pro sk17a if that makes any difference
Sent from my SK17a using XDA App
Click to expand...
Click to collapse
Do you have that noise on your SK17a?
Sur1k, it's your turn now, please check 6th post...
sxxorp said:
I'm not sure, but I've seen videos made with the Mini that was a lot clearer. Their inner structure is different, it ca easily tur out that the Mini has a lot more space to avoid this problem (despite bigger size the Pro is more compressed because of the keyboard) and the jack is on the other side...
Click to expand...
Click to collapse
It seems likely that it's one piece of hardware inside interfering with the camera audio, which unless SE revise the internal workings in some way seems unlikely to be fixed anytime soon.
i can confirm this! Same problem here :/
edit: if the problem is the microphone, why does calling work without problems?
edit2: even WORSE: Try putting your phone on your ear "WHILE THE DISPLAY IS ON!!!!"... you can hear the voice too!!!
Linkinsoldier said:
i can confirm this! Same problem here :/
edit: if the problem is the microphone, why does calling work without problems?
edit2: even WORSE: Try putting your phone on your ear "WHILE THE DISPLAY IS ON!!!!"... you can hear the voice too!!!
Click to expand...
Click to collapse
Ear on display you can hear the voice? What kind of voice? I'm thinking about buying this phone because it's perfect, but this problem made me curious. Is everyone with mini pro having that clicking noise?
when the display is on and your holding the phone like you're trying to call someone... you can hear the sound WHEN ITS TOTALLY SILENT around you!
Same problem, when you're making a call.
But this is only noticable if it's really totally silent around you and i think this might be related to the problem, cell phones tend to make "noices" to other speakers too... maybe this is related...
But the cam noice is more loud! Although, since I dont make any videos with the cell, it not that big of a deal for me! I'm keeping the phone,...
sxxorp,
my fault.
himuraken,
thanks for the report. And sorry for my poor reading skills
About the noise when the screen is on. Yep, I had the same problem. Turn the screen on, place the device near your ear and here it is (for better experience listen to that "hi-tech music" from the backside of the mini pro).
Still no news from the service...
Sur1k: No prob
Just inform us, when sth happens.
Related
Hello,
well I think all of you know, that many reviews say, that the call quality of TG01 is pretty bad. They say, that the people that you call with the TG01, don't understand your voice very good etc.
Well it's not clear if it's a hardware or a software issue.
So today I made a test of the hardware. I installed the newest version of Skype mobile on the TG01 and called the Skype test Service. There I could leave a voicemessage and after that I was able to hear my voicemessage.
So I tried that and found that the quality of the microphone isn't very bad. Everything was very clear. No cracking or somethin like that.
So why is the quality in normal calls so bad? I think it could be a software problem. I would be very happy if it would be a software problem, because softwareproblems can be fixed
What do you guys think?
I would like you to try this method, too. I want to know if you make the same experiences with the microphone on skype that I have made.
Best regards,
Manuel
there is already a topic for this
there is more to it then the test you described accounts for like signal being 3g or 2g probably other variables but you test shows good results for software prob which can be proved by results of using srswow
useyourfist said:
there is already a topic for this
there is more to it then the test you described accounts for like signal being 3g or 2g probably other variables i belive there may be some incompatabilty with signals of the phone your calling
Click to expand...
Click to collapse
so many people are complaining about this.... but imho no ones actually quantified the problem...
some say it's barely able to function as a phone, others say the call qual is merely degraded...
some say no probs on 3g, others say 2g is best....
most people seem to agree its probably not hardware... the problems is retained on bluetooth... aparently...
some say it's orange... some say it's any 1800gsm network...
i think the majority of people who have unlocked thier phone & moved away from orange have experienced improved results... there's a few posts to this effect over on modaco.com & my own opinion is that my unlocked TG much prefers my work SIM to my orange one... roll on end of contract
trying to post on my tgo1 is annoying you got my post before i finished it lol stupud buttons i agree its got to be software or evil orange hopefully the rumored fix appears soon. i personaly have bad quality all the time so like you roll on end of contract 20months noooooooo
My TG01 ia unlocked and I use it on the o2 network, I had complaints from people i am calling about them not being able to hear me or dropping in and out so the problem is not specific to orange. It is better with a bluetooth headset but still not great.
I am waiting for this rumoured "audio fix" to appear from orange / toshiba or the newer 6.5.3 rom would be nice (wont hold my breath though).
i forgot to mention when i first got tg01 i had loads of problems, anyway went into store and they "tested" it and said it sounded fine i told them what i thought it sounded like trying to talk through two tin cans with a string,
manager at store said thats just what tg01s sound like htere is nothing that we can do, no refund as its classed as being in the design of the phone not an actual fault. i am going to start a down with orange group lol
if I ring someone from my orange sim, hang up swap to my tmuk sim and ring them back they tell its like i'm on a diff phone....
You sure you're not using a different phone?!
I can't honestly see why that should make a difference, phone-side, as TMob and Orange operate on the same frequency band - I suppose it could be through the voice-compression systems used at the cells and downlinks though.
The way to test this, would be to try a test-call using both your Orange and TMobile SIMs in a different handset - see how it goes.
I've found the 'listening' quality of the TG01 pretty poor, I have to admit, but having spent years listening to, and diagnosing audio systems small and (very) large, what I'm hearing is definitely a limitation of the speaker / amplifier, rather than codec / software issue.
if I ring someone from my orange sim, hang up swap to my tmuk sim and ring them back they tell its like i'm on a diff phone....
Click to expand...
Click to collapse
This could point to an issue with one of the bands that the phone uses causing the problem like the 3g band. I have read other posts saying they dont have an issue when the phone is forced to GSM mode.
I have the problem both with the orange sim that came with the phone and also my contract o2 sim. This leads me to believe that the problem doesn't lie with the operator but with the actual phone itself. It could be hardware but most likely software as most people are saying.
Lets hope they release this blinking fix soon before i get rid of it and get an android phone. Had windows mobiles for the past 6 years and have put up with things not working because basically there wasn't an alternative that could match what the windows platform could. Now there is so unless something drastic happens on the windows mobile front there will be a lot people leaving and going to alternative platforms.
orange and tmobile are the same company as of a few months ago so i will avoid them both now. its such a shame tg01 has this problem i will have to find out what network the people that complain to me about how i sound are on (as some say i sound fine) as its an interesting therory about signals ect
Some news again:
-------------------
Dear Manuel
Thank you for contacting Toshiba Mobile Communications.
Toshiba currently negotiating with the network operators in order to release new software to resolve the audio issue. Unfortunately, we cannot do anything until this approval is been given.
Please do not hesitate to contact us again for further assistance and use the reference number found in the subject field for all enquiries.
Best Regards,
Toshiba Mobile Communications,
T: 008000 505 2006 - International free phone number
T: 0044 207 111 0990 - Please use this number if your country does not support the free phone number
E: [email protected]
------------------
But I think all of you know, that a software update is planed.
useyourfist said:
orange and tmobile are the same company as of a few months ago so i will avoid them both now. its such a shame tg01 has this problem i will have to find out what network the people that complain to me about how i sound are on (as some say i sound fine) as its an interesting therory about signals ect
Click to expand...
Click to collapse
i dont think that TMUK & O-UK have combined thier resources yet...
youbrokeit said:
You sure you're not using a different phone?!
I can't honestly see why that should make a difference, phone-side, as TMob and Orange operate on the same frequency band - I suppose it could be through the voice-compression systems used at the cells and downlinks though.
The way to test this, would be to try a test-call using both your Orange and TMobile SIMs in a different handset - see how it goes.
I've found the 'listening' quality of the TG01 pretty poor, I have to admit, but having spent years listening to, and diagnosing audio systems small and (very) large, what I'm hearing is definitely a limitation of the speaker / amplifier, rather than codec / software issue.
Click to expand...
Click to collapse
as you say same frequenzy band - but completely different hardware at each end + different infatsructure....
a lot of this is probably location... Orange is terrible where i live at the best of times....
DunkDream said:
Some news again:
-------------------
Dear Manuel
Thank you for contacting Toshiba Mobile Communications.
Toshiba currently negotiating with the network operators in order to release new software to resolve the audio issue. Unfortunately, we cannot do anything until this approval is been given.
Please do not hesitate to contact us again for further assistance and use the reference number found in the subject field for all enquiries.
Best Regards,
Toshiba Mobile Communications,
T: 008000 505 2006 - International free phone number
T: 0044 207 111 0990 - Please use this number if your country does not support the free phone number
E: [email protected]
------------------
But I think all of you know, that a software update is planed.
Click to expand...
Click to collapse
this (often posted) msg from Toshiba could amount to a number of things...
it could mean
we've developed a fix & are merely waiting for the carriers to agree distribution terms before we issue it
but it might mean
we dont care - go away. if the carriers start saying there's a problem & they're prepared to pay us development costs then we'll consider lifting a finger to find a fix, but we're a bit busy developing other products at the moment so if you don't like waiting, we suggest you get a iphone
or anything in between.... !!!!!!!!!!!!!!!!!
it's worth noting that Japan doesn't use GSM, so they may not be that ofey with designing for it....
I still just want to clarify what exactly the problem is....
Like I said earlier
To many people are describing varying degrees of severity, against far to many variables
We’ve read them all... "this phone's shjt, its ok on 3g, its best on 2g, its orange, it's the 1800gsm band, its hardware, its software blah blah
To meaningfully get to the bottom of this we really need to pool resources, conduct some testing & arrive at what the precise problem is we're experiencing...
After all if everybody is correct about the problems their having... then all this serves to demonstrate is that TG01s are leaving the factory with a myriad of different problems, suggesting a woeful lack quality control....
...........which would be very unlikely from someone like Toshiba....
My own €0.02 ???
Orange is pathetic in my area.
I can only get 2g signal. On my Nokia 2600 I had to go into the garden to get any telephony at all.
My TG at least works in the house.
When I use the TG I can be heard fairly well - with the occasional ''can you repeat that mate, you broke up a bit' from the person on the other end of the line...
When I put in the T-Mobile SIM call quality is vastly improved....
....based on the above I THINK that
- The TG01 isn't a bad unit - perhaps just not as good as some of the other WM devices...
- The majority of MY call quality issues are caused by the orange signal in my area
.........................
Reading this forum RE the (apparently divine, can do no wrong) HTC HD2 didn't that arrive with dodgy call quality & the xda boffins had to make a selection of revised radios to get the quality people expected?
Cheers - sorry for the long one !!!
Adam
I still just want to clarify what exactly the problem is....
Like I said earlier
To many people are describing varying degrees of severity, against far to many variables
We’ve read them all... "this phone's shjt, its ok on 3g, its best on 2g, its orange, it's the 1800gsm band, its hardware, its software blah blah
To meaningfully get to the bottom of this we really need to pool resources, conduct some testing & arrive at what the precise problem is we're experiencing...
After all if everybody is correct about the problems their having... then all this serves to demonstrate is that TG01s are leaving the factory with a myriad of different problems, suggesting a woeful lack quality control....
...........which would be very unlikely from someone like Toshiba....
My own €0.02 ???
Orange is pathetic in my area.
I can only get 2g signal. On my Nokia 2600 I had to go into the garden to get any telephony at all.
My TG at least works in the house.
When I use the TG I can be heard fairly well - with the occasional ''can you repeat that mate, you broke up a bit' from the person on the other end of the line...
When I put in the T-Mobile SIM call quality is vastly improved....
....based on the above I THINK that
- The TG01 isn't a bad unit - perhaps just not as good as some of the other WM devices...
- The majority of MY call quality issues are caused by the orange signal in my area
.........................
Reading this forum RE the (apparently divine, can do no wrong) HTC HD2 didn't that arrive with dodgy call quality & the xda boffins had to make a selection of revised radios to get the quality people expected?
Cheers - sorry for the long one !!!
Adam
youbrokeit said:
I've found the 'listening' quality of the TG01 pretty poor, I have to admit, but having spent years listening to, and diagnosing audio systems small and (very) large, what I'm hearing is definitely a limitation of the speaker / amplifier, rather than codec / software issue.
Click to expand...
Click to collapse
sorry to be thick - but are you saying you think the problem is caused by the physical speaker (microphone) or by the amplification method the phone uses to boost sound output?
if this is what you're saying, then what do you think the fix is? (a different speaker?)
forgive my ignorance but i thought the problem was still edvident when using a BT device, so doesn't this rule out hardware altogther?
Sorry if i'm being thick... !!!
cheers
My dad is getting problems with poor audio, he often gets people asking "what did you say", when he can hear them clearly. The signal in our house is usually 4/5 bars of 2G with occasional 3G coverage in places.
He's getting fed up with it so I hope there is a fix coming because otherwise it's a decent phone bar the poor battery life.
eddybrown said:
My dad is getting problems with poor audio, he often gets people asking "what did you say", when he can hear them clearly.
Click to expand...
Click to collapse
This may sound really strange (and it's based on something somebody said on another forum) but ...
The microphone on the TG01 is at the bottom left of the screen. Can you ask your father to ensure that he is talking directly into the microphone and see if it makes any difference?
This may sound really strange (and it's based on something somebody said on another forum) but ...
The microphone on the TG01 is at the bottom left of the screen. Can you ask your father to ensure that he is talking directly into the microphone and see if it makes any difference?
Click to expand...
Click to collapse
Doubt it has anything to do with the microphone as it happens with a bluetooth ear piece as well.
Hi all, I just bought an MW600 (from AccessoryJack.com as gave up waiting for them to get released in the UK!) which got shipped from Hong Kong.
All working perfectly, really impressed with the sound quality and paired dead easily with my X10 and my laptop as well, will come in handy for Skype
Only issue I have is that the documentation states that the MW600 should display the track details when playing back. I've not found any instructions on disabling it so assume they should always show but they aren't ??
When I get a call the phone number displays fine and the other icons (volume, etc) all show fine so I know the screen is ok on it.
Have emailed Sony Ericsson support about it but just wondered if anyone on here has experience with them and can confirm that track details should show up as advertised ?? (I have checked and the mp3s are tagged up fine, etc and show the details in Windows fine and on the X10 itself).
The MW600 will not show the tags in combination with the #xperia! Sry... But i think SE has made a HUGE mistake with that...
wertzius said:
The MW600 will not show the tags in combination with the #xperia! Sry... But i think SE has made a HUGE mistake with that...
Click to expand...
Click to collapse
I may be wrong, but I thought I read it does, but not when using Mediascape. Have you tried a different music player to see?
I tried many Players, it will don't work.
saltorio said:
I may be wrong, but I thought I read it does, but not when using Mediascape. Have you tried a different music player to see?
Click to expand...
Click to collapse
Yep I've tried a fair few players (Mediascape, 3Player, NutSie Itunes player, Google Listen) and none give track details.
A bit annoying as it states it does show them in all the literature!
As mentioned in my original post have emailed SE support so will see what they have to say.
I think this is an Android limitation, given that my magic also didnt display Track names ...
this is actually a limitation of the android 1.6 bluetooth stack, so it wont work with the X10. i think it is supported in 2.1 but it's up to the app to support it as well. it works with my W995
It doesn't show tracks on the HTC Desire either which I expected, but I would have expected them to work fine with the X10.....
Is there radio in MW600?? and if how do i turn it on??
1 Press and hold down PLAY until the audio device selection menu appears.
2 Use the touch volume control to select the FM radio. The FM radio is automatically
started.
This is all a bit annoying, having just ordered a MW600 myself... I just hope it will be fixed in the 2.x update later on in the year.
Does this happen with anyone else? If you put the phone on vibrate and you're listening to music if you get a text the music just stops but if you have the phone on vibrate you would hear the text ringtone from phone and the mw600. Is this just another problem due to andriod 1.6? All my SE phones plays ringtones while on vibrate.
i accidentally charged my x10 with my mw600 charger. It still worked but I rather just keep one charger instead constantly swapping. The x10 charger might have a higher output than the mw600 one. So would it be safe using the mw600 on the X10?
Confirmation that all of the MW600 features don't work with our lovely X10's
CharlesW123 said:
Hi all, I just bought an MW600 (from AccessoryJack.com as gave up waiting for them to get released in the UK!) which got shipped from Hong Kong.
All working perfectly, really impressed with the sound quality and paired dead easily with my X10 and my laptop as well, will come in handy for Skype
Only issue I have is that the documentation states that the MW600 should display the track details when playing back. I've not found any instructions on disabling it so assume they should always show but they aren't ??
When I get a call the phone number displays fine and the other icons (volume, etc) all show fine so I know the screen is ok on it.
Have emailed Sony Ericsson support about it but just wondered if anyone on here has experience with them and can confirm that track details should show up as advertised ?? (I have checked and the mp3s are tagged up fine, etc and show the details in Windows fine and on the X10 itself).
Click to expand...
Click to collapse
Reply back finally! Not good news, heads up for anyone thinking of buying the MW600 to use with the X10 (like I did):
"
Thank you for contacting the Sony Ericsson support centre regarding your Sony Ericsson MW600 headset.
We can confirm that the Sony Ericsson MW600 headset does not show track details.
We apologise for any inconvenience caused.
Kind Regards,
Sony Ericsson UK Customer Services"
I have asked if there are any plans for any updates to the X10 to do this but not holding my breath! Oh well £39.99 for an accessory that only half works (even though it's in all the official adverts, etc), marvellous!
Hi all! How do you consider the volume level with MW600? At max is it high or not?
Thanks!
Sound volume
Alleniv said:
Hi all! How do you consider the volume level with MW600? At max is it high or not?
Thanks!
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Click to collapse
I have no complaints with the sound volume or quality with the MW600's on my X10. I don;t use the bundled headphones though, use a different pair of Sony inner ear headphones I bought, as that may make a difference maybe too but having the volume over about 2/3 is loud and on full it proper blasts out
SE UK support confirm that MW600 will not fully work with X10
CharlesW123 said:
Reply back finally! Not good news, heads up for anyone thinking of buying the MW600 to use with the X10 (like I did):
"
Thank you for contacting the Sony Ericsson support centre regarding your Sony Ericsson MW600 headset.
We can confirm that the Sony Ericsson MW600 headset does not show track details.
We apologise for any inconvenience caused.
Kind Regards,
Sony Ericsson UK Customer Services"
I have asked if there are any plans for any updates to the X10 to do this but not holding my breath! Oh well £39.99 for an accessory that only half works (even though it's in all the official adverts, etc), marvellous!
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Heard back again, not sounding good with regards the MW600's being ever fully functional (ie. show track listing info. and time, etc. when hooked up to the X10, or any Android phone for that matter!) :
Dear Charles,
Thank you for contacting the Sony Ericsson support centre regarding your Sony Ericsson MW600.
We can advise that the MW600 device does show track listings on a Java based handset. But that service is not compatible with Android software hence it will not work when connected to the X10 handset.
We apologise for any inconvenience caused.
Kind Regards,
Sony Ericsson UK Customer Services
CharlesW123 said:
I have no complaints with the sound volume or quality with the MW600's on my X10. I don;t use the bundled headphones though, use a different pair of Sony inner ear headphones I bought, as that may make a difference maybe too but having the volume over about 2/3 is loud and on full it proper blasts out
Click to expand...
Click to collapse
Oh thank you so much!
CharlesW123 said:
"We can advise that the MW600 device does show track listings on a Java based handset. But that service is not compatible with Android software hence it will not work when connected to the X10 handset.
We apologise for any inconvenience caused.
Kind Regards,
Sony Ericsson UK Customer Services
Click to expand...
Click to collapse
I've got a X10 and a MW-600 headset myself, and I also contacted the support (Dutch) today. Im awaiting the reply.
In the meantime, I find it hard to believe that SE would make a huge f*ck up like this, and that an issue like this can't be fixed with an update of an extra app.
We'll just wait the response.
Before anyone starts blaming SE for all this, it is really Google's fault.
For some strange reason, Google decided not to develop the Android's OS to fully implement bluetooth functions. Hence, you can't use your bluetooth headset to voice dial. Something that is so common even with dumbphones. Even Android 2.1 does not do that.
I really don't understand Google's decision on this. It is not that hard to do. Just buy someone else's bluetooth license.
Allright, thanks for clarifying that.
Hello everyone. We got 5 phones during the holidays from Microsoft retail store in LA. Right after we put our sim cards and start using our phones all of us realized that other party can't hear us clearly (as an example when I use my AT&T Tilt 2 other party can hear me way better). Looks like the microphone cuts all high-frequency sounds. Either it's a microphone problem (could be defected batch) or some other settings. We've already checked all possible settings with no success. Does anybody else having the same problem?
Other than that phone is really awesome!
OS version: 7.10.7720.68
Hardware version: 0002
Radio: 16.23.02.26_A_16.27.00.23U
Any suggestions?
Nobody else experiencing this problem?
Is it possible that something is wrong with this particular batch?
TITAN - Lousy Sound Quality - Other Party Can't Hear . . .
I also have most people I call tell me I sound all distorted, (Or occasionally worse.) When I have someone call from my phone to a land line, to me the receiving sound has a buzz, almost tinitus, frequency shifts, & sometimes pulsing of the signal. Don't know if this might be the microphone, transmission, or what, although it seems consistent to my Titan, Occurrs in many places . . .
I'm surprised that no one else (except you) seem bothered. I tried unchecking the signal boost / loudness check, but to no avail.
Any suggestions? How is the sound quality you others are getting? Hope it is just a bad unit that I can swap Friday, or else I'll go back to my HTC AT&T Tilt-2, (the titl-2 is a much inferior phone, but with decent sound.)
My gilfriend constantly complains that she cant hear me too well. I think its because the phone is pretty long and the mic is right on the bottom. She can hear me better when i put the bottom part closer to my mouth. Its quiet annoying. I dont think its call quality but just bad positioning of the mic by htc.
@artzznyzz Where did you buy your phone?
UPDATE on bad / inferior Titan Sound Recepton:
Following a suggestion, I un-set (TURNED OFF) my attentive phone 'flip for speaker' option, so as to NOT automaticially go to speaker only when turning phone over & setting it down for hand free use during a call. This seemed to help some. (But a drag as this was a very nice touch - Most of my usage is in office / for business)
Per 'Cubanaso', above, I am also being more attentive to not holding the phone at the top where the antena may be, and also holding it lower so as to speak nearer the microphone on the bottom edge of the phone. (Why the heck did HTC place the main voice microphone so far out of the line of normal user speach? Maybe an attempt to save $ & go with only one microphone for both normal handheld usage, and also for face down on the table hands free usage? It would seem better to have two good mics, and via software use one for main speach, and the other for noise cancelling input, depending upon orientation.)
(This specialized custom grip is a pain because of aviding so much 'verbotten' contact with the phone - Can't touch the top off/on switch, nor the camera button, nor cover the microphone, nor where the micro-USB charger is attached. Too many restrictions, until new habits are learned . . .)
Anyhow, some more minor improvement, but still inferior sound quality for the person being called (whether they are on their own other cell or landline.)
BALMADOR: I bought mine at the AT&T corporate store on Main St. in White Plains NY. The sales kid, and contract, both promised a 30 day return period.
I am surprised that, of the (presumably) thousands of Titans out there, there are so few complaints about sound quality. Maybe I / we just have the rare problem ? ? ?
Any other insight from HTC, Google, or other web sites, etc.??? (I already checked WPCentral.com, and nothing more there . . .)
There are a few other problems, although not as major as this:
- Some phone numbers within given contacts (entered in outlook 10/ exchange 10) do not display on the the Titan. Seems to be 'Car', and others . . .
- Want access to the file storage space to set up directory structure for downloaded files (like the windows subdirectory structure & access), rather than just dump them into a single place managed by the system, without any identifiers other than the file name.
- The sync & skydrive of files seems random &/or flakey - We do not have the time to debug this.
- The HTC / AT&T issue standard documentation is superficial. (Also there is no WIKI, or no easy to access WIKI yet on XDA Developers, or I can't find it . . . Suggestions ? ? ?)
- Finally, Office Mobile seems generally flakey. For example, - Seems impossible to read & edit any file formats prior to office 2010, - Very difficult in Excel to highlight and drag a several cells, - can't figure out how to copy & paste reliably, etc., etc. . . .
Summary - I want to like & keep the Titan (another unit) so I am still inclined to try an exchange, or return the phone. Does anyone else have any further suggetions? (Maybe wait & try the Lumina 800 some day - What system will that be on, Verizon or AT&T ? ? ?)
Thanks, Art
not a rare problem
I was constantly told that I sounded "muffled" or "like I was underwater".
....I took my phone to be replaced for a new device....I guess I'll see how it goes.
smokeyb111 said:
I was constantly told that I sounded "muffled" or "like I was underwater".
....I took my phone to be replaced for a new device....I guess I'll see how it goes.
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Click to collapse
smokeyb111, could you tell where did you buy your phone?
If you have already exchanged it, can you tell if your new phone doesn't have this problem?
smokeyb111 said:
I was constantly told that I sounded "muffled" or "like I was underwater".
Click to expand...
Click to collapse
Same here!
Actually, my phone's earpiece also sounds muffled
smokeyb111 said:
I was constantly told that I sounded "muffled" or "like I was underwater".
....I took my phone to be replaced for a new device....I guess I'll see how it goes.
Click to expand...
Click to collapse
I'm considering this as well as my titan is muffled on caller's end on about half of the calls to an unacceptable level.
Please update us on the results of a swap
Update re Sound Issue - Exchanged Unit : - )
Total fustration, so yesterday I went back to the AT&T corporate store (where I had upgraded from the Titl-2 to the Titan) and traded the Titan in for a new unit.
The trade in transaction took an hour ++, because the staff, although very friendly, cooperative and sincere, had no experience with the Titan (and I have a lot on my phone.) The store did not have or was missing the bluetooth dongle needed for content transfer, etc, etc, etc . . . But we got it done, thanks to my Exchange for Outlook, and e-mail for a few business photos, etc.
Anyhow, after 24 hours, it seems to be night and day on the sound issue - Extremely good, (except in very noisy environments); very loud both ends, better / tolerable connections in a few fringe areas where I had trouble with old Titl-2, No complaints on early test calls, etc, etc. I'll update y'all after several more days of experience . . .
So, Status Quo:
- My Titan is a very good phone (only) and decent electronic rolodex, with pretty good mapping / traffic / gps.
But:
- Lots of nagging ??software?? issues, some mentioned in prior post above. These problems seem like quality control programming bugs which should not have gotten through, and should be easy to fix. (Hope so as I really like this phone for my heavy business use!) More to follow.
HELP:
- How about a WIKI page for the Titan P139100 to organize the list of defects needing improvement, and most important, to supplement the superficial HTC / AT&T documentation, user guides? (lots of these problems may be mere lack of information & training for us users . . .)
I've tried to set up the WIKI page, with no luck. Maybe one of you with more experience can either get it started, or private message me with a little guidance . . .
Thanks
Arthur
Anyhow, after 24 hours, it seems to be night and day on the sound issue - Extremely good,
Click to expand...
Click to collapse
I appreciate your feedback and it is encouraging to know that another handset might fix my issue (call quality) with the device. thanks! Think I might try to swap out for another unit when my local store gets more in
OTOH, I don't understand your transfer issues. Do you not have all of your photos and music synced with Zune? also do you have a live account where all of your contacts and calendar is saved?
I don't use Exchange server so maybe it's different but I walked into a store and swapped devices last week (Focus S) and stood there and reset (wiped out) my phone, typed my live account on the new device and walked out of there with all of my contacts calendars and email on the new phone instantly. plugged it into Zune when I got home and had photos and music back as well.
Went online to Windowsphone.com and clicked on all the apps I had previously installed and they too were put back on the phone
For everybody who having problem with the microphone.. I just spoke to HTC Hardware Department. They even not aware of this problem. Please call them and let them know. So at lease they will add this to the known issue list. Their phone # is: (866) 449-8358
For what it's worth, I just got my phone this past weekend. I've only had a few calls so far and no complaints from anyone. I have asked everyone I talked to if they could hear me okay and there was no problem.
I bought mine from a large retailer which hopefully means they go through a lot of Titans and I got a good one.
I did play a video from GoPro today and when I max'd the volume, it was distorted and had static. Haven't had the problem with other vid's so I am assuming it was the vid and not the speaker on the phone.
Decent phone. I was about to blow up when I realized that Outlook Sync was gone but after playing with it for a few hours, I was able to get the Windows Live connector to do it's thing for me. Not 100% happy but pretty close.
Same problem here
I have the same problem. I love the titan, but I have to fix this issue (or return the phone) for the sake of my relationship and work.
It seems as if the noise cancellation software is dumbing down the highs of my voice (it sounds like I am underwater). I haven't experience this problem when using Tango to video chat. I've also read that the problem doesn't exist while recording a video. Just a heads up, people have been posting about this issue in the wpcentral forums. I'm new to the forum, so I can't post links.
Here are the links to WPCentral forum:
http://forums.wpcentral.com/titan/184444.htm
http://forums.wpcentral.com/titan/184445.htm
I've also posted in this HTC forum:
http://community.htc.com/na/htc-forums/windows-phone/f/174/t/14751.aspx
Please put your comments as well. We need HTC's attention to this problem. Now we almost sure that it's not a mic problem (thanks to TANGO). Somehow dialer/phone software (noise cancellation or coding or any other filtering) and may be camera's part are not performing as needed on some units. And it should be fixed or patched.
Just a thought that might help with diagnosing the problem. I have a wired hands free headset (don't like any of the bluetooth devices from inexpensive to way over priced) and if you think it's the microphone or software for noise reduction is the problem, I bet you could try a wired headset and see it the trouble persists. If so, I would go get a replacement phone.
Just a thought.
Can someone who doesn't experiencing a "muffled" effect send me a private message with his phone # so we can make a couple test calls? That way we can really compare and make a better statement.
I've bought a titan for my wife, and had these same mic issues, she sounds muffled, recessed, underwater, got her a plantronics 975, and call quality went from bad, to terific.
Something is definately up with the mic/software on these things. I got the UK version from Clove.
I've since bought a second device for myself, and call quality is horrible, lots of chopping out, bad signal, bad reception. I was later told by my service provider, its a problem with their HSPA network, and the TITAN was not tested on it and may not be properly supported, i swithced off the 3g radio and sure enough all my problems went away, perfect call quality and reception, but no 4g? Sucks. They say they need to do patches on their network before the phone will work properly. But that seems to be a spereate issues, the mic stuff defiantely needs to be addressed. or we all use bluetooth!
matthewhypolite said:
I've since bought a second device for myself, and call quality is horrible, lots of chopping out, bad signal, bad reception. I was later told by my service provider, its a problem with their HSPA network, and the TITAN was not tested on it and may not be properly supported, i swithced off the 3g radio and sure enough all my problems went away, perfect call quality and reception, but no 4g? Sucks. They say they need to do patches on their network before the phone will work properly. But that seems to be a spereate issues, the mic stuff defiantely needs to be addressed. or we all use bluetooth!
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Click to collapse
Maybe I should factor in my location to the lack of problems with my phones audio quality. I live in the Dallas area, home of AT&T, and it's possible the network has been upgraded here and when I travel outside of this area, the quality will suffer as many of you have reported. This could be why some are not having troubles and others are.
Hi all!
I have a problem with my mini pro and would be most thankfull, if anyone could help.
Since a while now, my front speaker is not working anymore. I am using my phone with an unlocket bootloader, custom kernel and custom rom. First I thought this might have to do with that, since I first noticed it after trying an ICS beta (CM9). I did go back to SE-kernel and also restored everything with SEUS, but nothing worked. I have used various kernels and roms since, but my front speaker has not been working again.
Today I got a new speaker and changed it myself. Unfortunately, this still did not bring any changes, no sound at all.
Now I am a bit clueless, if this is really a hardware-issue or could be software related after all??
If any of you has any idea on the topic, it would be great.
All the best,
Jonathan
DerJonathan said:
Hi all!
I have a problem with my mini pro and would be most thankfull, if anyone could help.
Since a while now, my front speaker is not working anymore. I am using my phone with an unlocket bootloader, custom kernel and custom rom. First I thought this might have to do with that, since I first noticed it after trying an ICS beta (CM9). I did go back to SE-kernel and also restored everything with SEUS, but nothing worked. I have used various kernels and roms since, but my front speaker has not been working again.
Today I got a new speaker and changed it myself. Unfortunately, this still did not bring any changes, no sound at all.
Now I am a bit clueless, if this is really a hardware-issue or could be software related after all??
If any of you has any idea on the topic, it would be great.
All the best,
Jonathan
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Click to collapse
Bro I had the same issue with my phone.. It is the flex which goes from the motherboard to the lcd part (upper half of the slide) which might be damaged probably causing no connection to the front speaker.. U get it replaced by the SE serice center.. Thats the only way.. hope it helps..
Sent from my U20i using xda premium
Please explain the sense of your silly full-quote!
I never understand why people quote the whole post when answering directly to a post.
steiff said:
Please explain the sense of your silly full-quote!
I never understand why people quote the whole post when answering directly to a post.
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Click to collapse
Does it really matter.. ?!! Atleast I am helping him out and If you cant help others stop posting crap.. !!
Peace..
Sent from my U20i using xda premium
Hi there, first of all, dissasemble your cellphone, here you have the service manual, it has everything you could need to make a hardware rapair, including dissasemble and reassemble videos. http://www.cpkb.org/wiki/Sony_Ericsson_E10i_Xperia_X10_mini_service_manual
Once you obtained acces to the speaker, test it, you can do it taking a wire with a 3.5 plug on one end, and bare wires on the other end, by plugin it on an mp3 player and making sound going trough the speaker. If your speaker works, you will have to take the schematics from the service manual, follow the circuit and locate the failure. Most common failures are a flex broken or pressure contacts failure but you can have problems like this one, that are more difficult to find and solve http://forum.xda-developers.com/showthread.php?t=1472440. If your speaker doesn't works, just replace it.
Any problem just say it
Sorry, The service manual for The mini pro is here! http://www.cpkb.org/wiki/Sony_Ericsson_U20_Xperia_X10_Mini_Pro_service_manual
Sent from my E10i using XDA App
Thank you all very much for your replies!
It sounds like you all do believe it must be a mechanical problem. I allready changed the fron speaker by myself, but it is still not working. I will see how the flex looks!
But it is good to know, none of you thinks, it could be something with the custom rom/kernel
same problem for me man!
have you solved the problem after all?
i've tried to check with a tester and it seems that there isn't signal on the two contacts of the speaker...so i think the problem isn't the speaker but it is on some connection!! (maybe the main plan connector that connect the keyboard part with the sceen part)
Hi...
I got a xperia z2 prototye. model 6503.
Everything is working fine, except the call quality. i can hear and understand very well, but the other person has echoes, and very bad sound..
When I use a heatset, there is no problem. and it is almost good, when I put the phone on the table, with speaker on. The problem is worst, when I hold the phone on my ear..
Is it a hard- or software related problem?
I´m now on 17.1.A.2.55
THX
Since others have not complained about this issue, it looks like a hardware issue. Maybe your microphone is faulty?
Take it to Sony and get it checked.
I did some voice recording, and it is brilliant.
Try turning off the noise cancellation feature during calls, and see if there's a difference.
Well it's a prototype so who knows...
Sent from my C6903 using Tapatalk
I have a very similar issue I posted about in my thread...
kuass said:
I did some voice recording, and it is brilliant.
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Click to collapse
As you read in my thread my voice recording is anything but brilliant......what did you use for your testing?
g4rvd4 said:
Try turning off the noise cancellation feature during calls, and see if there's a difference.
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Click to collapse
I first became concerned when I recorded an outgoing message for the phone's default answering machine...As a test I download a voice recording app that let me turn off noise suppression/cancellation.
It brought it from unusable to usable, still not good. But I think your suggestion is a good one, I just don't see why a software tweak improves on something that seems more like a hardware problem. I say that because I can't find a single thing on the web aside from these two posts stating any concerns about it.
This is killing me...turning off noise cancellation only improves the quality in that particular app. Turning it off in the Call settings didn't change anything. I can't record an acceptable answering machine greeting no matter what I do.
EDIT- I also have unlocked my bootloader and thusly lost my DRM Keys... OP has a prototype Z2, perhaps something there?
Same problem here, and mine is not a proto
my nephew and my gf got Z2 too, and same problem...
we hear wel, they can't hear us clearly
Considering that the quality of sound that comes out of the speakers when we hear music, it sure is software problem! In Xperia Z was the same thing in its release!
non proto:
when I'm on earpiece, the caller will always be breaking up. I'll have to disconnect and return the call before everything's crispy again. though there are times they'll complain of not hearing me properly. turning off the "background noise" option seems to help but they'll tell me it's noisy as fuuu.
lol hoping for a software fix I guess.
Sent from my D6503 using Tapatalk
i have had a problem with people being able to hear me clearly ! if i let the phone even drift slightly away from my mouth people say they cant hear me or im breaking up ! ! i had a GS2 before this phone and never had a problem like this . this to me is a hell of a major flaw ... if you struggle to use a mobile phone as what it is designed to do .. then it aint worth a s**t ! i have to keep the phone pressed up against the side of my face all the time im using it ... i cant just wedge it under my chin like i used to do with the old phone. maybe if i root and install a custom ROM it would help this issue ???
strommy1966 said:
i have had a problem with people being able to hear me clearly ! if i let the phone even drift slightly away from my mouth people say they cant hear me or im breaking up ! ! i had a GS2 before this phone and never had a problem like this . this to me is a hell of a major flaw ... if you struggle to use a mobile phone as what it is designed to do .. then it aint worth a s**t ! i have to keep the phone pressed up against the side of my face all the time im using it ... i cant just wedge it under my chin like i used to do with the old phone. maybe if i root and install a custom ROM it would help this issue ???
Click to expand...
Click to collapse
First time I've seen my problem described to the letter. It's especially bad when I hold the phone with my chin and no hands. I turned off noise cancelation under phone settings and people stopped complaining however a few people complained of an echo... Lose, lose. Btw, I'm rooted with a custom ROM and nothing has changed.
Sent from my D6503 using Tapatalk
jiggyb21 said:
First time I've seen my problem described to the letter. It's especially bad when I hold the phone with my chin and no hands. I turned off noise cancelation under phone settings and people stopped complaining however a few people complained of an echo... Lose, lose. Btw, I'm rooted with a custom ROM and nothing has changed.
Sent from my D6503 using Tapatalk
Click to expand...
Click to collapse
oh .. i thought rooting and a custom ROM would solve this problem ! i also have noise cancellation switched off .. but still if i let this phone drift even slightly away from my mouth , immediately people say im breaking up or they just cant hear me ? what the hell good is a damm phone that people cant hear you on ! i can hear them very clearly .. it must just be a crap microphone in the phone
strommy1966 said:
oh .. i thought rooting and a custom ROM would solve this problem ! i also have noise cancellation switched off .. but still if i let this phone drift even slightly away from my mouth , immediately people say im breaking up or they just cant hear me ? what the hell good is a damm phone that people cant hear you on ! i can hear them very clearly .. it must just be a crap microphone in the phone
Click to expand...
Click to collapse
This worries me. I'm planning to buy the z2 but if people in the other end have issues hearing you then I might pass. It's a shame.
Sent from my SGH-T959V using XDA Free mobile app
There should be a speaker voice enhancement option in the call settings menu, not sure whether you've tried this or not but might be worth a shot
neotoky said:
This worries me. I'm planning to buy the z2 but if people in the other end have issues hearing you then I might pass. It's a shame.
Sent from my SGH-T959V using XDA Free mobile app
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Click to collapse
i wouldn't of bought this phone .. trouble is you don't get to test the call quality or anything like that before you buy the phone ! yes now its easy to read this forum about the problems people are having . so wish i had waited and read this forum before i ordered mine. think i will be buying something else in the near future, and try and sell this one
Maybe people should report this to Sony as I don't get any complaints from the receiving end so far. My only complaint is the sound quality of the voice in the earpiece is not rich. The voice lacks low frequency.
goodpenguin said:
Maybe people should report this to Sony as I don't get any complaints from the receiving end so far. My only complaint is the sound quality of the voice in the earpiece is not rich. The voice lacks low frequency.
Click to expand...
Click to collapse
On my handset I constantly have hissing noises during a call and voice breaking up intermittently, but not when I'm on speaker or headphones then it's all crystal clear.
Mine is 14W16 and I've already had it replaced but the problem is still there (replacement device also 14W16).
Does anyone else experience this?
I've already disabled/enabled microphone noise suppression and speaker voice enhancement, but to no effect.
EDIT: My third device (also 14W16) still has this problem, maybe a faulty batch or is it probably a software problem?
EDIT2: Seems to be a software related problem. I have flashed the new 17.1.1.A.0.402 rom and it's almost perfect now.
It seems like a recurring problem...
Hi Guys,
Here's my post on Xperia Care (3 threads dealing with this specific issue):
"I've had the exact same issues since my very first call. I am pretty sure it is a hardware issue and not software or use-related (my phone has never been in contact with water, the issue started in an "out-of-the-box" context and ALL the people I've had over the phone guessed that I changed for a new one just because they could not hear me as clearly as with my former HTC HD2 which I'm starting to deeply regret for this basic use of calling for a phone!).
Searching over the web and through this forum, you can find many people complaining about this problem and saying that a standard exchange did not solve it: would it be a batch problem?? For info, mine is a simlock-free purple model bought in Germany.
Another thing, using noise cancellation is even worse according to my callees so I guess I'll never use this feature, then... All details provided by you guys are described by my friends when I have them on the phone: hissing, hearing me in the distance (muffled sound), hearing their voice in echo (bad Z2 speaker=>mic interaction), vibration (resonance/vibration due to the phone design itself??), hearing like intermittent wind gusts and very very bad sound when I hold the phone between my cheek and shoulder...
As if this would not be bad enough, now the camera application does not record sound anymore when filming (it used to be OK before updating to newer version through PC Companion). Instead of proper sound you hear constant hissing. After a lot of tests I've realised that it now uses the noise cancellation mic instead of the primary one. When running a mic test through Xperia diagnostics menu you can hear back that hissing and no sound at all. Doing the same test through the *#*#7378423#*#* menu gives a different result since I can hear the recording perfectly well (because it is using primary microphone)."
After rebooting my phone, the secondary mic is now working. This leaves me very puzzled now: would it be a software issue in he end??
I'm phoning French Xperia Car hotline tomorrow, keep you posted.
Cheers
Guillaume59000 said:
Hi Guys,
Here's my post on Xperia Care (3 threads dealing with this specific issue):
"I've had the exact same issues since my very first call. I am pretty sure it is a hardware issue and not software or use-related (my phone has never been in contact with water, the issue started in an "out-of-the-box" context and ALL the people I've had over the phone guessed that I changed for a new one just because they could not hear me as clearly as with my former HTC HD2 which I'm starting to deeply regret for this basic use of calling for a phone!).
Searching over the web and through this forum, you can find many people complaining about this problem and saying that a standard exchange did not solve it: would it be a batch problem?? For info, mine is a simlock-free purple model bought in Germany.
Another thing, using noise cancellation is even worse according to my callees so I guess I'll never use this feature, then... All details provided by you guys are described by my friends when I have them on the phone: hissing, hearing me in the distance (muffled sound), hearing their voice in echo (bad Z2 speaker=>mic interaction), vibration (resonance/vibration due to the phone design itself??), hearing like intermittent wind gusts and very very bad sound when I hold the phone between my cheek and shoulder...
As if this would not be bad enough, now the camera application does not record sound anymore when filming (it used to be OK before updating to newer version through PC Companion). Instead of proper sound you hear constant hissing. After a lot of tests I've realised that it now uses the noise cancellation mic instead of the primary one. When running a mic test through Xperia diagnostics menu you can hear back that hissing and no sound at all. Doing the same test through the *#*#7378423#*#* menu gives a different result since I can hear the recording perfectly well (because it is using primary microphone)."
After rebooting my phone, the secondary mic is now working. This leaves me very puzzled now: would it be a software issue in he end??
I'm phoning French Xperia Car hotline tomorrow, keep you posted.
Cheers
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Any update on this? I just got this phone for my fiancé and it seems that she's having the same issue. I can't hear well.
Must have something to do with positioning the mic and how far it is from the mouth. More than a design problem than a hardware one methinks.
SooSpecial said:
Any update on this? I just got this phone for my fiancé and it seems that she's having the same issue. I can't hear well.
Must have something to do with positioning the mic and how far it is from the mouth. More than a design problem than a hardware one methinks.
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Hi SooSpecial,
Xperia Care had no explanation about this; they advised me to file a standard exchange procedure with the seller, which I did.
I'm now waiting for my new device, hoping I won't have the same problem anymore.
If not, I would ask for a refund and go for a G3 instead. That would be a pity because I really like the Z2.
I'd advise you to have your girlfriend's handset changed asap, otherwise you would have to go for a repair procedure w/ Sony, which may take approx. 1 month, leaving you without any replacement smartphone if it was a simlock-free one...
FYI, this problem has also been reported on Xperia Care Forum in 3 threads on Frandroid (french forum) and on some customer reviews on Amazon (as far as I know).
Good luck with that