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After shattering my screen, I'm on my second EVO 3D sent by Asurion. Both reboot constantly. I can reproduce it on the second phone (which is remanufactured) - it happens after I turn the phone on to the lock screen, and let the phone sit there until it sleeps on its own. About 15 seconds after the screen goes dark, it reboots. Hardware version is 2.
So now asurion is sending me a third phone. Do they even test these phones that are sent back??? It seems they are sending me all the phones that wouldn't work because of constant reboots, without actually changing or "remanufacturing" anything!
Ahaha good luck. I have gone through 6-7 replacements before. Refurbs are horrible
Sent from my HTC Evo 3D.
Does this happen out of the box/with no apps?
When I broke my screen (like an idiot, never happened to me EVER) Asurion sent me a replacement phone, it was brand new (was like a month after the release of the 3D, didn't have refurbs then) and it did exactly the same thing yours did, so they sent a new one.
The one they sent (that I currently have) is flawless, don't get any reboots by itself, screen is straight, no dust under the screen or light leakage BUT it has one dead pixel on the bottom left, I tried to get it replaced, they did sent a new one, but that one had more dead pixels so I stuck with the one they first replaced. Unfortunately, I don't think they do test them but in my experience they had no issues sending a replacement for the replacement. It's a pain but at least you'll get one that works... eventually.
I am still on the first 3D I got from sprint 3 days before it was released to the public release. No problems. Couldn't be happier.
Sent from my PG86100 using xda premium
1 dead pixel on mine, got it pre launch day but the dead pixel came 2 months later. I deal with it.
Sent from my PG86100 using Tapatalk
phatmanxxl said:
Does this happen out of the box/with no apps?
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Yes.
Sent from my PG86100 using XDA App
sparhawk6 said:
After shattering my screen, I'm on my second EVO 3D sent by Asurion. Both reboot constantly. I can reproduce it on the second phone (which is remanufactured) - it happens after I turn the phone on to the lock screen, and let the phone sit there until it sleeps on its own. About 15 seconds after the screen goes dark, it reboots. Hardware version is 2.
So now asurion is sending me a third phone. Do they even test these phones that are sent back??? It seems they are sending me all the phones that wouldn't work because of constant reboots, without actually changing or "remanufacturing" anything!
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Well, let em get to number 5 and then they will send you the check for the value of the phone and you get to go buy a brand new one.
It is amazing how crappy the quality of Asurion's replacements are.
I've always used blacktie through bestbuy but even then they don't test the phone unless you ask them too, example I had them replace the OG evo for me for a shattered screen and when I got it back the mic was busted. Because I had no idea it was busted before I gave it to them, they didn't check it and I got back a worthless phone lol.
If you get another bad phone, tell them you want a new one, not refurbished because of all the problems you have been having with them...I did that for my wife when she got her 3rd bad phone, and they sent the new one...maybe I just got lucky, but it wont hurt to ask.
taminrob said:
If you get another bad phone, tell them you want a new one, not refurbished because of all the problems you have been having with them...I did that for my wife when she got her 3rd bad phone, and they sent the new one...maybe I just got lucky, but it wont hurt to ask.
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Except my first replacement WAS new, but it rebooted constantly.
UPDATE: I'm on my third phone. This one froze 3 times in the first few hours, and I think it rebooted once, but hasn't frozen or rebooted since (in the subsequent ~20 hours). Crossing my fingers, especially since this is an HBOOT 1.3
I just dropped my 3D in water and have TEP so I'm covered. What HBOOTs are Assurion replacements coming with?
The common Hboots have been 1.40. At least in my experience.
I love asurion...gave me my last 3 upgrades free!
Well I'm sticking to this third phone. No reboots in 2 days (although I am getting a funny skipping problem in PlayerPro).
In summary, I got 2 new phones, both with HBOOT 1.30. I also got a refurb that was 1.50.
I definitely sympathize with your frustrations with Asurion. They're sending out terrible devices and I've yet to figure out what the cause is. I'm the lead tech at my Sprint S&R location and have exchanged a high number of these phones because of defective units shipped by Asurion.
The policy in all corporate Sprint S&R locations is to replace these devices in store instead of making customers go back through Asurion even though it's covered under the Asurion 1 year warranty. Granted they will most likely have to order it, but you'll still get it in the same amount of time it would take Asurion to send it, if not faster.
I would suggest asking a tech to replace your screen before spending the $100 on your deductible. I harvest screens just for this reason and replace them on a daily basis.
TL : DR - If it breaks Sprint can fix it. If Asurion sends it and it doesn't work, Sprint will replace it.
I would also make sure you factory reset each new phone you get before you use it! Fixes a lot of issues for phones!
Sent from my SAMSUNG-SGH-I997 using Tapatalk
AdriVelazquez said:
The common Hboots have been 1.40. At least in my experience.
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They replaced my og evo with a bnib e3d with hboot 1.40. I did the claim on Monday and had the phone on Tuesday of this week.
Sent from my PG86100 using Tapatalk
speedracerbubba said:
They replaced my og evo with a bnib e3d with hboot 1.40. I did the claim on Monday and had the phone on Tuesday of this week.
Sent from my PG86100 using Tapatalk
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AdriVelazquez said:
The common Hboots have been 1.40. At least in my experience.
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sparhawk6 said:
Well I'm sticking to this third phone. No reboots in 2 days (although I am getting a funny skipping problem in PlayerPro).
In summary, I got 2 new phones, both with HBOOT 1.30. I also got a refurb that was 1.50.
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Thanks folks. Submitted my claim last night and the new phone will be here today.
I'm curious as to the success rate of returning bricked phones to Verizon and actually getting a replacement whether you did it through insurance (which should always work) or the original warranty. It's mainly what is holding me back from unlocking it and going to town. This wouldn't be anywhere near my first phone I've flashed or anything, although it would be the first non-samsung. I'm mainly hesitant because if I brick it and get stuck with it I have no replacement phones with me at school and would obviously lose my ability to contact family/friends until I could get one.
When the screen died on my last Rezound, which was Unlocked and rooted and did not have any insurance, they had absolutely no issues sending me a replacement.
Its been over a month now, my new Rezound is working great and I don't think expect to hear back from Verizon that there was a problem with my returning an unlocked and rooted rezound.
I've returned two both "relocked", no issues whatsoever.
Sent from my HTC Rezound
My phone was unlocked & rooted and wouldn't power on. 2 days later I received my replacement under warranty.
My buttons are actually red now
I have returned at least 4 phones to vzw store with root and custom rom on them. have never had any questions asked.
I broke the screen on mine. Used the insurance via online. They sent me a replacement of EVERYTHING (Phone, cables, battery, 4g card, SD Card and the headphones) and only asked for the phone itself back. Nothing else wanted. Was simple and painless...
Best part is... I have a spare battery, battery cover, extra SDCard, extra 4g card AND another set of Beats headphones. All for $90. Cannot beat that.
I've sent back 7 Rezounds all unlocked and rooted, and never unrooted/relocked any of them..and never ever ever had a problem
phillybizzle said:
I've sent back 7 Rezounds all unlocked and rooted, and never unrooted/relocked any of them..and never ever ever had a problem
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Do you eat the internals and then send back the empty shells? Haha 7 rezounds?
2 days ago yy EVO 4G LTE had the black screen problem. I am not rooted and have a stock setup. My camera worked fine since I purchased the phone June 3rd. The next morning I checked the phone and the camera was again working. However it developed a horrendous image quality issue (which I blieve is different from the oversaturated colors issue reported by many). Other parts of the phone was acting weird like hanging and locking up so I did a hard reset. I wiped out everything clean and now the phone seems fine however the camera is still messed up. Even the viewfinder (pre-picture) looks wacked out. When I take the picture this is what I get below. The photos taken in good lighting look horrible. So something is obiously wrong with the camera on this phone since the hard reset didn't cure my problem.
Anyone seen this before?
That to me looks like you have one of the special effects turned on. Hot the round circle button and see if you have it see on "no effect".
Sent from my EVO LTE using Tapatalk 2
Sounds to me like you just have a bad phone. Man. Get that thing replaced if your having all these issues
Sent from my EVO using Tapatalk 2
have you tried to restore default in camera setting
Granted, this was taken in different, but the red dots in the OP's remind me of the "posterize" setting I used to take this picture. I did notice, though, that once I backed out and back into the camera, the setting automatically restored to "no effect. "
Sent from my EVO LTE using Tapatalk 2
Looks like an issue with the camera module. Not sure how much luck you'll have doing this on the LTE, but the original Evo used to occasionally have similar issues, and it was because the camera module came loose form the board it was sitting on. You could just disassemble the phone and reseat the module. However, if you have the option of doing so, taking it in for a proper repair would definitely be the better option; disassembling the LTE looks like it's way more of a pain than its predecessor.
I had this happen on my old G1, looked EXACTLY like that. But that's how it came out of the box. It didn't happen all the time so I didn't take it back. But I would see if you could yours replaced?
Sent from my EVO LTE using tapatalk
Check out the camera mod available here in the forums. Just search for camera mod and you will find it. After I flashed it, my camera was MUCH improved.
Sent From My S-OFFed, R00ted, 100% Tricked-Out HTC Evo 4G LTE via XDA Premium!
michael.stollaire said:
Check out the camera mod available here in the forums. Just search for camera mod and you will find it. After I flashed it, my camera was MUCH improved.
Sent From My S-OFFed, R00ted, 100% Tricked-Out HTC Evo 4G LTE via XDA Premium!
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He's not having a software issue, that's a hardware problem. OP, take it back and get a new one.
Thanks for the replies. It's definitely a hardware issue. After the hard reset I went into the camera settings just to be sure and they were at default settings. I stopped by Best Buy last night where I purchased it. The agent check it out and confirmed he thought it was hardware related. Unfortunately for me I didn't buy the Best Buy protection plan so since it's been 60 days since purchase I had to contact HTC to get it repaired. So when I got home I called HTC and they were cool. They gave me an RMA to send it back to get it fixed/replaced. Unfortunately the turn around time is 2 weeks which means I'm without a Sprint phone in the meantime. I'll have to rely on my ****ty Verizon Blackberry Bold. I have an old LG optimus that I tried to reactivate temporarily but I got an online warning from Sprint that I will lose my SERO Premium 500. So considering how much of pain it was to get the EVO LTE on Sero it wasn't worth the risk.
Is it common for HTC to just replace the phone or will they tear it apart and fix the camera on the phone?
Yep, if all updates and improvement mods have no effect, definitely a hardware issue. Return it!
Sent From My S-OFFed, R00ted, 100% Tricked-Out HTC Evo 4G LTE via XDA Premium!
blackwaterstout said:
Thanks for the replies. It's definitely a hardware issue. After the hard reset I went into the camera settings just to be sure and they were at default settings. I stopped by Best Buy last night where I purchased it. The agent check it out and confirmed he thought it was hardware related. Unfortunately for me I didn't buy the Best Buy protection plan so since it's been 60 days since purchase I had to contact HTC to get it repaired. So when I got home I called HTC and they were cool. They gave me an RMA to send it back to get it fixed/replaced. Unfortunately the turn around time is 2 weeks which means I'm without a Sprint phone in the meantime. I'll have to rely on my ****ty Verizon Blackberry Bold. I have an old LG optimus that I tried to reactivate temporarily but I got an online warning from Sprint that I will lose my SERO Premium 500. So considering how much of pain it was to get the EVO LTE on Sero it wasn't worth the risk.
Is it common for HTC to just replace the phone or will they tear it apart and fix the camera on the phone?
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It sounds like in this case you're getting a warranty replacement, which is normal. I haven't actually heard of HTC actually just repairing your existing device, that's what the service & repair shops from your carrier (Sprint) or vendor (Best Buy) are for.
jesuspgt said:
It sounds like in this case you're getting a warranty replacement, which is normal. I haven't actually heard of HTC actually just repairing your existing device, that's what the service & repair shops from your carrier (Sprint) or vendor (Best Buy) are for.
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Now I'm wondering if this is the case. I sent the phone out this morning following HTC's instructions. One of the instructions was to remove any batteries, battery cover, or micro SD card. Don't think they would do this if they were going to send a new phone would they? At least in terms of the battery cover. in my case with the EVO LTE I removed my 16GB sd card and removed the camera cover then sent the phone to HTC.
blackwaterstout said:
Now I'm wondering if this is the case. I sent the phone out this morning following HTC's instructions. One of the instructions was to remove any batteries, battery cover, or micro SD card. Don't think they would do this if they were going to send a new phone would they? At least in terms of the battery cover. in my case with the EVO LTE I removed my 16GB sd card and removed the camera cover then sent the phone to HTC.
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Why didn't you just go to Sprint? They would've most likely replaced it on the spot for you. I've never sent any phone back to HTC if I had issues. I went right to Sprint and they 9 times out of 10 replaced the phone for me on the spot. If they didn't have the phone they sent it to my house and I got it 2 days later.
Bad Photos
I had to replace two phones within 2 days because of the crappy camera. I almost droped Sprint because of this issue. I still may if they don't start providing me with LTE service. I'm beginning to wonder why I paid so much for a phone that I can't full benefilt from. I downloaded a lot of photos to my computer and looked at them in Photo Shop. They were so far off in almost every area. I would love to be able to calibrate the screen on this unit. Does any one know if you can do this? Every screen I have seen from this phone has been different.
travisw0204 said:
Why didn't you just go to Sprint? They would've most likely replaced it on the spot for you. I've never sent any phone back to HTC if I had issues. I went right to Sprint and they 9 times out of 10 replaced the phone for me on the spot. If they didn't have the phone they sent it to my house and I got it 2 days later.
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Because I bought the phone at Best Buy. Not the Sprint store.
Boy am I pissed off. I truly regret buying this phone now. I mailed the phone back to HTC on August 6th. They told me I'd have it back in 2 weeks. I've been following the HTC status tracking and it's showed my phone as "In repair" for several days. Then today, 15 days after I sent the phone back, I get an email update from HTC. It states "This ticket has been placed on hold for material at our Repair Center. We are currently awaiting the following part(s): Main Board
Once we have the part(s), we will fix your phone as quickly as possible."
I've been without a phone for over 2 weeks. Can't they just replace it with a new phone and then sell my old phone as a refurb? It's not like I had the phone for a year and I'm trying to swindle them. I just want an operable phone. I'm done with HTC at this point. My next phone will not be an HTC.
Will Sprint give me a service credit since my phone hasn't even been connected to their network?
blackwaterstout said:
Boy am I pissed off. I truly regret buying this phone now. I mailed the phone back to HTC on August 6th. They told me I'd have it back in 2 weeks. I've been following the HTC status tracking and it's showed my phone as "In repair" for several days. Then today, 15 days after I sent the phone back, I get an email update from HTC. It states "This ticket has been placed on hold for material at our Repair Center. We are currently awaiting the following part(s): Main Board
Once we have the part(s), we will fix your phone as quickly as possible."
I've been without a phone for over 2 weeks. Can't they just replace it with a new phone and then sell my old phone as a refurb? It's not like I had the phone for a year and I'm trying to swindle them. I just want an operable phone. I'm done with HTC at this point. My next phone will not be an HTC.
Will Sprint give me a service credit since my phone hasn't even been connected to their network?
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First off, good luck waiting for your parts from taiwan. I have been waiting for my phone, that I sent in for the camera on July 26th. Still no
Phone. Sprint says next time take it in, pay 35$, walk out with a replacement. And I bought it at best buy, but sprint said it don't matter.
Like I said, good luck.
mrjasenr said:
First off, good luck waiting for your parts from taiwan. I have been waiting for my phone, that I sent in for the camera on July 26th. Still no
Phone. Sprint says next time take it in, pay 35$, walk out with a replacement. And I bought it at best buy, but sprint said it don't matter.
Like I said, good luck.
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Click to collapse
Wish I would've known that. I'd have paid $35 no problem to get a replacement.
I called HTC and asked if they had more info on how long this would take. Their answer was "No". They admitted the parts were coming rom Tiawan. I was nice to her but she could tell I was pissed. Next time I will go to the Sprint store first
mrjasenr said:
First off, good luck waiting for your parts from taiwan. I have been waiting for my phone, that I sent in for the camera on July 26th. Still no
Phone. Sprint says next time take it in, pay 35$, walk out with a replacement. And I bought it at best buy, but sprint said it don't matter.
Like I said, good luck.
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Click to collapse
Any luck getting your phone back?
I have an Evo 3D that I was given for Christmas last year (Sprint $50 deal), and it's been a great phone. My first 3D had an overheating problem, and I took it into the store, at which they told me I had to wait for them to ship in a new one since they don't keep them on hand... So after a week of having a half-working phone, I got the new one. The capacitive buttons were inconsistently lit, but that was no big deal to me, and the phone's been pretty good to me for the past 8 months or so...
Anyway, recently my screen has gotten a p-spot (a dot that appears lighter than the rest, especially on white) on the screen, and when tilted to the top or bottom, there are wavy lines on the LCD (again, best shows up on white). I would like to get a new one or maybe an upgrade. I'm still under warranty, and my father purchased insurance on the phone. I only have certain concerns because the charging port on my father's phone broke and he had to get it replaced. Again, none of the local sprint stores in my area (Dallas) have 3VO's in stock (I'm guessing that means both new and refurb from what I've read), and told him they would only either give him an Evo 4g (NOT LTE) or an SII 4g touch, and he STILL had to pay the deductible... Needless to say, he went with the SII.
I don't really want the SII, because that would basically be just giving up the 3D feature for a slightly larger screen, a lower resolution, 1080p recording vs 3D 720p, and a crappier OS (I'm mixed on HTC Sense, but I HATE Touchwiz UI), not worth it in my book (although an LTE or an SIII would, obviously)...
Maybe I should just go through HTC directly..? I wouldn't mind having the ~$300 charged to my CC to be reimbursed while I wait for it to ship if it meant getting an Evo 4g LTE (I've done that with my inspire 4g before).
What's my best plan of attack on this, or should I just give up hope and accept that I will get an SII
TL;DR: I have a 3VO with a minor manufacturing defect. My phone is under warranty and insured. My dad's 3VO broke, he went through insurance and got an SIIE4GT. To me that's a downgrade, do not want. I want a 4g LTE (or SIII, but that's a dream). How should I approach this? Sprint, or HTC, or what?
Try and see if they give you another 3d. It's hit or miss. From what I've read, I doubt they'll give you an upgrade. But you could ask.
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Assuming the 3d you got replaced was a refurb. If that's the case, those only come with 90 day warranties.
So your only options are to pay the deductible and get a replacement through Asurion, or to ask sprint for an early upgrade and pay for a new phone.
sitlet said:
Assuming the 3d you got replaced was a refurb. If that's the case, those only come with 90 day warranties.
So your only options are to pay the deductible and get a replacement through Asurion, or to ask sprint for an early upgrade and pay for a new phone.
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I think it was new because I got it from sprint directly and they said it was new since I reported it within the first week... The phone had all the screen film, was unscratched and everything and the box was even sealed with the sticker...
2Rs2Ns said:
I think it was new because I got it from sprint directly and they said it was new since I reported it within the first week... The phone had all the screen film, was unscratched and everything and the box was even sealed with the sticker...
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In that case, the phone would carry the full 1 year warranty from the purchase date of the original, meaning you are still in warranty. Dead spots on the screen are hardware failures, so as long as the phone has no physical or water damage, any sprint corporate store should order you a refurb 3vo.
anyone know what asurian insruance (through t-mobile) replace the amaze 4g with since its discontinued. I don't want to pay a $130 deductible and get a crap low end android...If thats the case I rather sign save that money towards another phone...if anyone has done an insurance claim recently please let me know before I got through with this and end up with a crap low end android phone...thanks..
I had one replaced about a month or so ago and not only got an Amaze but a completely brand new factory sealed Amaze.
Edit: about 2 weeks ago my buddy broke the screen on his mT4G and they offered him either the Amaze or the SGSII... he took the Amaze and also got a factory sealed Amaze, was still running GB.
RavenWulf said:
I had one replaced about a month or so ago and not only got an Amaze but a completely brand new factory sealed Amaze.
Edit: about 2 weeks ago my buddy broke the screen on his mT4G and they offered him either the Amaze or the SGSII... he took the Amaze and also got a factory sealed Amaze, was still running GB.
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He was lucky. I wish they would have overed me a GSII for my Amaze.
KT-82166 said:
He was lucky. I wish they would have overed me a GSII for my Amaze.
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as long as they have the Amaze in stock I don't think they'll offer ya anything else as a replacement, he had just got his mT4G back at the beginning of summer and they didn't have one to replace it with.