Well I bought the last touchpad in my area (after ordering from BB online and getting a backordered email) and it is the demo model which will not let me set up a webos account or anything. I read over in the pre forums about it and posted there as well but was hoping maybe someone here might know a way around this?
I am calling HP tomorrow because I read that the serial numbers are locked to a demo unit in case of theft and they can remove the lock so you can use it normally (crossing fingers) but I really do not know till they open tomorrow. I called the WebOS number included in the box and they said to exchange it for another one (I laughed) and then they said to just return it. I really want to have one of these things to play with so any help is really appreciated.
Waiting till the touchandroid thing comes out might not help since I have to return it within 14 days I believe for them to give me my money back. I would have to have a perfectly working tablet to keep it rather than spending $150 on a demo unit that wont work.
Hoping for help
Mike
KnightRid said:
Well I bought the last touchpad in my area (after ordering from BB online and getting a backordered email) and it is the demo model which will not let me set up a webos account or anything. I read over in the pre forums about it and posted there as well but was hoping maybe someone here might know a way around this?
I am calling HP tomorrow because I read that the serial numbers are locked to a demo unit in case of theft and they can remove the lock so you can use it normally (crossing fingers) but I really do not know till they open tomorrow. I called the WebOS number included in the box and they said to exchange it for another one (I laughed) and then they said to just return it. I really want to have one of these things to play with so any help is really appreciated.
Waiting till the touchandroid thing comes out might not help since I have to return it within 14 days I believe for them to give me my money back. I would have to have a perfectly working tablet to keep it rather than spending $150 on a demo unit that wont work.
Hoping for help
Mike
Click to expand...
Click to collapse
Or, buy one from here (16GB for $99 with $5 shipping) and when you get a tracking number, return the one you have for a refund.
http://www.amazon.com/gp/product/B0056UOUC8
Thanx for the link but on my end they are all showing as $415.53 and up - even on the right hand side of the page where amazon keeps other sellers. Lowest priced one says $234.98.
I am still hoping HP will fix this.
KnightRid said:
Thanx for the link but on my end they are all showing as $415.53 and up - even on the right hand side of the page where amazon keeps other sellers. Lowest priced one says $234.98.
I am still hoping HP will fix this.
Click to expand...
Click to collapse
Yeah, sorry man. the price was $100, but that company appears to have sold out. The name has changed which is weird that Amazon would have the same link for a different company.
Check here:
HP TouchPad Demo Unit Solution - Bypass Activation
I put together some instructions that where complied from a few sites; has worked for quite a few others.
bluepoint951 said:
Check here:
HP TouchPad Demo Unit Solution - Bypass Activation
I put together some instructions that where complied from a few sites; has worked for quite a few others.
Click to expand...
Click to collapse
Very nice! Now if we could get to register webos accounts, we wouldnt need HP anymore
I may do this later today after seeing if HP will fix the demo units or not. Still might keep it, I don't know yet.
The activation bypass works to an extent. You can get past the webos login, and enable developer privs to add homebrewed apps thru preware, but it seems very unlikely that you can sideload the apps only available through the login app store. At least you can web browse and watch movies and such on it. If anyone knows how to get non homebrewed apps on it, i would like to know. For now, i think its worth the value, even for the demo unit, to wait for android port.
Sent from my Inspire 4G using XDA App
Just spoke with someone at the 1-866-477-3824 number and she told me I am basically out of luck. She is transferring me to tech support now to see if they know of a way to do it but it is looking like HP is gonna be pricks and not release the serials. She told me the serial numbers for demo units are set to not allow the webos account creation and access so if they wanted to, they could release them it seems.
Ok tech support just hung up on me - gotta love it.
WebOS account
OK well I was doing some thinking and can think of 2 possible ways to fix the app problem. 1 is impostah and changing everything we can to clone a non demo touchpad. This will hopefully fool them into allowing us to create or log into an account. If this doesn't work my second idea is a better app repository to put apps onto it. Since HP is discontinuing it's work on the webOS we will likely have a need for the repository eventually.
I know there is the homebrew repository but one that also has apps from the official store would be awesome. An all in one app store that is completely free and open. Would be a first to some degree on the mobile platform. I would set this up but I can't access the app store so wouldn't be able to contact Devs and such about putting their apps onto it.
This is basically PreWare. Except it wouldn't fly because of all the warez. PreWare is fine for now. Put your effort into that since it is already going strong.
preware
Preware just doesn't have very many (useful) apps available.
KnightRid said:
Very nice! Now if we could get to register webos accounts, we wouldnt need HP anymore
I may do this later today after seeing if HP will fix the demo units or not. Still might keep it, I don't know yet.
Click to expand...
Click to collapse
I have found a way to Create a WEBOS account after going into Developer mode. Now i am using WEBOSDoctor to reinstall WebOS 3.0.2 and will try logining in with the account I Just creadted. I can log into the WEBOS site online through HP's website which it didnt allow me to do earlier. Will keep everyone posted!
IT WORKED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I took everyone's work so far and went a step further so I am taking as much credit as everyone else who managed to crack this! I first flashed it using WEBOSDoctor to 3.0.2. Then i used the devicetool.jar to put it into Developer mode. Then I used Preware to install Impostah. I then used Impostah to create a WEBOS account. Reflashed it to 3.0.2 using WEBOSDoctor and logged in with the WEBOS account I had just created! Then once up I launched the HP APP STORE and it came up with an error. I closed it out waited a few more minutes and the loaded it again and quickly tapped on the Categories tab at the bottom. Clicked on Games and Installed Angry Birds. WE HAVE ALL CRACKED THIS AND NO LONGER NEED TO FIGHT WITH HP OR RETURN OUR UNITS TO THE STORES! GREAT JOB EVERYONE INVOLVED!
Mattatha said:
IT WORKED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I took everyone's work so far and went a step further so I am taking as much credit as everyone else who managed to crack this! I first flashed it using WEBOSDoctor to 3.0.2. Then i used the devicetool.jar to put it into Developer mode. Then I used Preware to install Impostah. I then used Impostah to create a WEBOS account. Reflashed it to 3.0.2 using WEBOSDoctor and logged in with the WEBOS account I had just created! Then once up I launched the HP APP STORE and it came up with an error. I closed it out waited a few more minutes and the loaded it again and quickly tapped on the Categories tab at the bottom. Clicked on Games and Installed Angry Birds. WE HAVE ALL CRACKED THIS AND NO LONGER NEED TO FIGHT WITH HP OR RETURN OUR UNITS TO THE STORES! GREAT JOB EVERYONE INVOLVED!
Click to expand...
Click to collapse
Confirmed this worked!!!, but in a different manner. I didn't use Impostah to accomplish the fix.
1) Went to https://developer.palm.com/
2) Signed up for Developers Account (disregard paypal memo)
3) Fill out info (first name, last name, email), click continue.
4) Check your e-mail, and validate your WEBOS developers account.
5) From registration page, fill out e-mail address, create a pw, and choose/create a security question; Continue.
6) Fill out Contact Information; Continue.
7) Once you reach Tax Info page, just close your page (you might be able to earlier than this, but I went that far and it worked).
Your account is "kinda" created.
8) Turn on HP Touchpad (you might have to follow Mattatha's instructions above), and get to WEBOS login screen. Choose Create Profile, and type in the same Name, E-mail, password, security question as you created earlier.
Note* I tried clicking Sign In on my HP Touchpad after doing steps 1-7, but it still didn't seem to work, but step #8 got me in, and able to use the app store.
Verify your login my going to Device Info.
Enjoy your HP Touchpad Demo with full capabilities!
Called the store i got it from and they told me if I try this they will not take it back. They said if HP won't help, I can get a refund unless I try to hack around the demo stuff.
If I try this and it does not work for me, is there a way to put the demo software back on and remove everything else?
KnightRid said:
Called the store i got it from and they told me if I try this they will not take it back. They said if HP won't help, I can get a refund unless I try to hack around the demo stuff.
If I try this and it does not work for me, is there a way to put the demo software back on and remove everything else?
Click to expand...
Click to collapse
Someone else had asked for it as well and on one of the forums there was a link to it. But trust us this will work!
I had created a developer account as well but it didnt let me log in with it.... Nice job though!
Also Knightrid what store did you buy it from cause that is BS!!!
You can now create a WebOS account
you can now create a WebOs Account ...if you bought a demo unit
Mattatha said:
I had created a developer account as well but it didnt let me log in with it.... Nice job though!
Also Knightrid what store did you buy it from cause that is BS!!!
Click to expand...
Click to collapse
RadioShark - they said if it is not in the same condition they do not have to take it as a return.
I may give this a shot, just wish I knew if the one I ordered from BB was gonna ship (won't let me cancel anymore but still says "Order Status: 1 item(s) - Order in process of being fulfilled; Usually ships in null - null days."), if so, I would return this in a heartbeat.
If I do try it then the wife would have to let me keep both of them if the BB one ships too LOL If she doesn't kill me, then she would get to keep both
Trying to figure out how to do the preware and impostah thing right now - if I figure it out, I think I will try that way to see how it goes. I am afraid the developer accounts may get cancelled after a certain period of time without having the paypal and tax info in them (I don't know if this will happen, I am just thinking it may).
You guys/gals/people/aliens are awesome for figuring this stuff out! Came here for my Droid Eris and have Cyanogenmod on it now Awesome site!
KnightRid said:
RadioShark - they said if it is not in the same condition they do not have to take it as a return.
I may give this a shot, just wish I knew if the one I ordered from BB was gonna ship (won't let me cancel anymore but still says "Order Status: 1 item(s) - Order in process of being fulfilled; Usually ships in null - null days."), if so, I would return this in a heartbeat.
If I do try it then the wife would have to let me keep both of them if the BB one ships too LOL If she doesn't kill me, then she would get to keep both
Trying to figure out how to do the preware and impostah thing right now - if I figure it out, I think I will try that way to see how it goes. I am afraid the developer accounts may get cancelled after a certain period of time without having the paypal and tax info in them (I don't know if this will happen, I am just thinking it may).
You guys/gals/people/aliens are awesome for figuring this stuff out! Came here for my Droid Eris and have Cyanogenmod on it now Awesome site!
Click to expand...
Click to collapse
Tell them at Radio Shack they are full of ****! I am a store manager for them and there is a specific memo that went out company wide yesterday to allow returns of ALL demo's sold. It said NOTHING about condition so they CAN NOT tell you no.
Related
Is there a way to complain to Google at a high level and get a refund for a market purchase? My daughter tried to buy $2.60 worth of "points" for "Pretty Pet Salon" 3 days ago. She brought me the money and I clicked the link, it took me to the market, where I paid and it said it would be downloaded. We've gotten nothing and I emailed the company who told me to go into the app and send a form mail from there with the Google order number and their reference number, both of which were quoted in the same mail. Idiots. This seems like nothing but lazy programming where they don't know how to properly hook up in-app purchases.
I'd like to report this as fraud (non-delivery of goods) and have it charged back. I'll do it via the credit card if I have to but I was hoping the Android Market had a mechanism to file a complaint and dispute the charge.
Anyone know?
Thanks,
Mike
mikeyxda said:
Is there a way to complain to Google at a high level and get a refund for a market purchase? My daughter tried to buy $2.60 worth of "points" for "Pretty Pet Salon" 3 days ago. She brought me the money and I clicked the link, it took me to the market, where I paid and it said it would be downloaded. We've gotten nothing and I emailed the company who told me to go into the app and send a form mail from there with the Google order number and their reference number, both of which were quoted in the same mail. Idiots. This seems like nothing but lazy programming where they don't know how to properly hook up in-app purchases.
I'd like to report this as fraud (non-delivery of goods) and have it charged back. I'll do it via the credit card if I have to but I was hoping the Android Market had a mechanism to file a complaint and dispute the charge.
Anyone know?
Thanks,
Mike
Click to expand...
Click to collapse
from the point of view as an android app developer, our google checkout inbox shows all purchases with a long unique random order id number and then the individual's name. it is very easy to cancel an order. it takes one button press on the cancel order button, select from the drop down customer requested and press cancel order. less than 10 seconds, max.
i would prob ask the developer again to cancel your order as its very simple and quick. perhaps you can provide them my directions above if they need help, hah.
in regards to filing a compliant against the developer, i haven't seen any buttons or links in the market for this. i know a 1 star rating always ruins my day, but im a small developer. for a larger developer a 1 star rating might not mean much.
if they are a larger developer, perhaps the link they provide to their web site will allow you to get in contact with somebody who might be more helpful than whoever replied to your last email thru the market.
i did a quick google search and didnt see any avenues for filing a complaint against the developer. perhaps going back thru your credit card company, as each charge is coded for a specific developer, might show google there is an issue with a specific developer.
hope that helps!
Found a Report App link
Hi There,
I was looking for the same, so i landed up here but no one had provided a working link to Report a Fraud App, but i searchd further on Google and came across the following:
oops can't post URL
well here is a workaround
you know bit dot ly right? the link is
bit dot ly slash f3QgsS
Google has contact options for most of their prodcuts on the google.com/support pages i guess, this is indeed a neater format to report to Google
Best Regards,
Karan
So here is my situation. Im working on a new company called www.clubstarvip.com. I used google app inventor to make the app so it works and everything is funtional, but for some reason it on the evo 3d it wont display full screen. Any ideas on how i could fix this? It does work with other phones as i have tested it on around 5 different models. All with different versions of android. Can some help me fix this?
Also for anyone interested the website is going to be a club type program, were we will have vendors and other business signed up , were they will give you free products, vip service, immediate seating's at restaurants etc.Anyone who would be interested in adding there business, i would be more than happy to do so at no charge to you .
I have also enclosed the apk so if you want to install and see whats going on you can get a first hand view. Also if you want to install it to another type of phone it will actually work. Were currently not in full launch yet, were working on a 60-90 day hard launch. So over the next few months you will see more and more vendors signed.
http://developer.android.com/guide/topics/resources/providing-resources.html#AlternativeResources
you have to give your apk different/extra resources since the Evo has a bigger display than the average at 480x800.
Scroll a little down on that page and look for "Providing Alternative Resources"
I decompiled your apk but it would not let me recompile it. Not sure why but to add these changes you will have to do that.
Thank you, I'm going to try it first thing in the morning. I'll post back on how I made out.
Sent from my PG86100 using xda premium
Anyway to get it to work on the Htc amaze? Thanks in advance!
Sent from my HTC_Amaze_4G using xda premium
Is it not compatible? Ask the developer.
hasoon2000 said:
Is it not compatible? Ask the developer.
Click to expand...
Click to collapse
It should work fine, the amaze just isn't on the list of devices they will allow to download it from the market.. the only way to get it is by illegitimate means(or read the last paragraph).
Contacting the developer is totally pointless, this is the worst company to deal with in any way.. I spent $15 in game and never got what I paid for, months went by, multiple times they contacted me.. but never got the refund no matter what I did. I eventually gave up since I put in more work than it was worth for the $
I would recommend buying it with another compatible device(if you have one), copying the apk to the amaze(I hope I don't get in trouble, it isn't pirating if you paid), and it should work fine. I may have had to edit my build.prop, I can't remember. That is how I was playing it on my nook color(from my vibrant). But don't spend a dime in game unless you just don't want the money. Really, I would say avoid the game altogether, it is cool for a minute, but FAR from a product worth paying monthly for.
Downloaded but not working
I changed my build prop and it appeared on the market. Bought, installed completly, logged in created character, selected server, but then it tells me their's an update. Takes me to market and no update for the game. Weird cause theirs no compatibility issues, but ive been talking to Customer Service and they've been helping. Till they fix dont try the hack apk(does the same) or download it from market, hoping they officially release for our phone...ridiculous they dont.
Got it working!
http://forum.xda-developers.com/showthread.php?t=1532687&referrerid=0
Chadworth66 said:
http://forum.xda-developers.com/showthread.php?t=1532687&referrerid=0
Click to expand...
Click to collapse
Thread closed since there is a new walkthrough on how to get it working. Please visit the above link.
I am going to post this document that I made into this thread later when I have the rights to post images/links. Sorry for the inconvenience.
Anyway, here is a word document that explains how to install Order and Chaos onto the Transformer Prime using a Chinese method.
ROOT REQUIRED TO GET THE GRAPHICS WORKING! Chainfire 3D is used to emulate a Qualcomm processor. Without this the game will not get past the "Play" button after character creation.
tegra2 apk of order and chaos works great on tf prime without any further patching and rooting. But its not legal to post it here, so you guys should look it up.
u could still pm me
can i be lost here?
ok so a brain fart, right?
why isn't it legal to post information about running a market game on the tab? is the tegra2 an illegal version of the game?
i'm just a little confused and have been interested in this game for a while so i wanted to post this to see if maybe there was a way that i could finger out a way to get it running on my tab...
not like i need an excuse to play another mmorpg erf.
any extrapolation of the above posts would be greatly beneficial to me and maybe other people as well.
thanks in advance
I'm assuming the game is paid so if you would post the .apk here it would be considered warez which is a no no
Haro912 said:
I'm assuming the game is paid so if you would post the .apk here it would be considered warez which is a no no
Click to expand...
Click to collapse
game is free, but has recurring subscription. this counts as in app purchase, so, not warez, right? idk, maybe its my stupids again
stretchwookie said:
game is free, but has recurring subscription. this counts as in app purchase, so, not warez, right? idk, maybe its my stupids again
Click to expand...
Click to collapse
Market says it's $6.99, not free.
https://market.android.com/details?id=com.gameloft.android.ANMP.GloftMMHM
hairdewx said:
Market says it's $6.99, not free.
https://market.android.com/details?id=com.gameloft.android.ANMP.GloftMMHM
Click to expand...
Click to collapse
dood, i TOTALLY apologize for my stupids. so i did some research because when i saw your post, i thought ''theres no WAY i paid 7 bucks for that!". order and chaos ran on sale a while back for a buck. i got it then. my bad. can we please still be friends?
So I somehow managed to find a copy of Order and Chaos which worked perfectly on my unrooted prime, alone, and without the help of other hacks or apps. I found it simply by searching "Order and Chaos tegra 2". I have no idea if it was hacked or altered, but it just worked. It was able to download and log into version 1.0.9
As irony would have it, on the very same night I found a working version (3 or 4 nights ago at this point), my celebration was cut short when all the servers went down and updated to version 1.1.0. Of course now my 1.0.9 was unable to log into the servers and I haven't been able to find a working version of 1.1.0.
Its out there, a copy of 1.1.0 which doesn't require the rooting and altering initially suggested by this post. If anyone finds it, let us know where. It would be a remarkable feat and a great in-your-face to Gameloft.
I'm currently working on getting a 1.1.0 version working. So far I have it starting but then crashing before "Touch to Start Playing" pops up :/
Smahon I am in the same boat
if only we could get mc3 now -.-'
sbeanie said:
I'm currently working on getting a 1.1.0 version working. So far I have it starting but then crashing before "Touch to Start Playing" pops up :/
Click to expand...
Click to collapse
i would appreciate any info, as i have purchased this app on my galaxy s 2 when they ran it on sale a while back. i just think playing on the prime would be MUCH better
http://approb.com/android-games/882.html
This website has the apk and data available for download, but it seems that the data downloads are specific to certain processors. Currently at work so unable to give it a try.
BUYMECAR said:
http://approb.com/android-games/882.html
This website has the apk and data available for download, but it seems that the data downloads are specific to certain processors. Currently at work so unable to give it a try.
Click to expand...
Click to collapse
Looks like this does a device check like all the others . Worth the shot though, thank you.
In the meantime I've been having a nice time playing touchscreen World of Warcraft through Splashtop HD, and its working very nicely .
I hadn't realized that it does a device check *after* the data download. I thought the device check was initiated prior to the data download.
You can bypass the device check by downloading the cracked version by Muzhiwan (google it). However, I have been struggling to get it to get to the Main Menu. Crashes before Touch to Continue pops up. If anyone manages to get it to work it would be great.
I think the problem is the graphics renderer. It all works until graphics have to be rendered (loaded at touch to continue). Chainfire has had no luck so far getting this to work. :/
New update taking care of a lot of issues rwported by users.
Tried going the Muzhiean route but their PC software is in Chinese.
BUYMECAR said:
New update taking care of a lot of issues rwported by users.
Tried going the Muzhiean route but their PC software is in Chinese.
Click to expand...
Click to collapse
i bought the game today on my galaxy nexus. Played fine on it. Then i did a titanium backup, took the apk, then shared the apk to my TP.
Game loads up but a message pops up to say the device is not compatible but "you can try anyway". So i clicked OK. and bam... it just closes.
i guess the only way to get it on the TP is when gameloft decide its about time they fix it for us!
Sent from my Transformer Prime TF201 using Tapatalk
This is a rant. If you don't like rants then move along.
I am trying to purchase a Nexus 10. And this has been, without doubt, the worst customer experience I have EVER had. First: I buy a N10. The screen is defective, so I RMA it. The replacement arrives (eventually). It is worst than the first. I RMA it as well. I am sent the RMA forms and am told that TNT will send me the return shipping labels. After two days, no labels arrive. I call TNT. They tell me they don't send shipping labels out for Google and that I need to speak to them. They also tell me they will pick up the device, but I need a Google account code. I call Google. I sit on hold for 20 mins+ and am cut off. I call again. 10 more minutes on hold. They tell me the code, adding that they have had endless problems with TNT. I call TNT. I give them the code. They put it all through, but say they need an address to send it to. I don't have one, obviously. I call Google back - again. I sit on hold - again. I speak to 3 people this time. I am told by each that they do not have an address to give me. Yep: Google - which, as it's defining mission statement aims to gather up the world's information - cannot tell me where I have to send my Google device to be RMA'd'. They say that the address is in the barcode of the RMA, and that this can be scanned by TNT. I wonder how TNT can scan the barcode when the RMA form is put inside the box as per their return instructions, but am told that TNT have the code linked to my address. But TNT say they know nothing about it. Eventually I say I am going to put both my faulty N10s in a box - seal it - cancel my orders - and let Google fight it out with my credit card company when the monies don't arrive. After all: I have two faulty devices, and no-one can tell me where or how to send them back. I eventually - after about 1.5 hours on the phone - get put through to a supervisor, who tells me he is going to escalate the case. I have heard all this before, but apparently have no choice since the escalations shipping team don't come on shift for another 5 hours. I tell the supervisor that this is it, and if I don't get a definitive solution to this within 24 hours then I'm sealing the box.
And that, ladies and gentlemen, is where I am at. This is beyond parody. Literally unbelievable.
#2
I decide to call TNT again. They reaffirm their 'we have no idea what you're on about' line. But I get put through to someone who very helpfully says they can sort out a return. They take my details. set up consignment number etc,. and set collection for today. After 10 minutes or so, I ask her what address to put on the bag with the N10 in, and begins: 'ASUS...'. Who? I ask. 'ASUS', she says: 'the people who make them'. 'No', I say, 'they make the N7, this is a N10'. 'Oh' she says, 'the one's made by Samsung - well in that case you need to get Google to send you the labels'.
Has anyone else had any experience of this? How, exactly, are you supposed to return something with no return address?
I'm also facing very similar issues.
Between both companies i am very disappointed.
I will update you once I have spoken to Google for the 4th time this evening
Wow, this sounds like some sort of horrible comedy sketch.
All I can say is that I feel for you, and I hope you get it sorted soon.
Failing that, cancel the payment, keep the devices, and wait for nothing to happen, since, you being unable to find the people to return it to, either 1) they'll call you, or 2) nothing will come of it and you can keep 2 free N10's.
You could defend this in court if it came to it since thy're practically making it impossible for you to send them back.
#3
It turns out that the distributor for Google in the UK is a company called Computer 2000. I have just managed to speak to the lady who sends out the RMA shipping labels for the N10s. But she can only send one out when she gets my RMA code sent to her in the daily report from Google. I get back on the phone to Google. Eventually I'm told that my RMA code has been sent out (this was apparently done 50 minutes ago, so I guess the escalation from the supervisor has happened), and that I need to wait for the labels. Again. Or something.
And to think I sold my iPad for this.
I strongly suspect a call to Visa is on the cards. But let's see.
I had this exact problem with 2 nexus 7s (2 rmas from 1 original purchase). I waited 3 months for a return label in the end. Google wouldn't speak to Computer 2000 who wouldnt speak to TNT. And despite returning both units now, the RMA 'purchases' are still bouncing to the top of my Google play order list every few weeks, like a constant threat that I will be incorrectly charged for them at some point - Google can not explain why this is still happening.
eager27 said:
I had this exact problem with 2 nexus 7s (2 rmas from 1 original purchase). I waited 3 months for a return label in the end. Google wouldn't speak to Computer 2000 who wouldnt speak to TNT. And despite returning both units now, the RMA 'purchases' are still bouncing to the top of my Google play order list every few weeks, like a constant threat that I will be incorrectly charged for them at some point - Google can not explain why this is still happening.
Click to expand...
Click to collapse
I do not understand what to do. Google said to call TNT. What the hell has TNT got to do with a return? Who are computer 2000? Im in the UK, these american dudes are useless!!
Hmm,
I told google i wanted to return my nexus10 (which arrived 2 days after buying) because the wifi was a bit iffy, before i sent it back, they sent me another tablet. I still have both, now with updates, both work fine, so am sending one back... pretty flawless and quick service for me (perhaps a karma issue
sharp910sh said:
I do not understand what to do. Google said to call TNT. What the hell has TNT got to do with a return? Who are computer 2000? Im in the UK, these american dudes are useless!!
Click to expand...
Click to collapse
It's got nothing to do with TNT. Google need to send you an RMA form (a PDF you print off). Then, THEY need to send the RMA code to Computer 2000, who are the distributor for Google in the UK. Computer 2000 then send the jiffy bag, which you then arrange to be picked up by TNT. Google's alleged 'specialists' don't know what they're talking about. It's quite shocking. The people I spoke to at TNT and Computer 2000 today told me a litany of horror stories about Google on this. And judging by the completely incorrect and contradictory things I've been told by Google, I'm very inclined to believe them.
fredphoesh said:
Hmm,
I told google i wanted to return my nexus10 (which arrived 2 days after buying) because the wifi was a bit iffy, before i sent it back, they sent me another tablet. I still have both, now with updates, both work fine, so am sending one back... pretty flawless and quick service for me (perhaps a karma issue
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Let's see how your karma holds up when you get to the actual 'returning' part, shall we? :fingers-crossed:
Thanks for your info, i will be keeping a good eye on this thread as I'm waiting for a return pack for my N10.
It was meant to be in the same parcel as the replacement device, but all i got was the device. i raised it with Google and all they said was that they would get an RMA pack out straight away, but I'm yet to hear anything else
Sent from my Nexus 10 using Tapatalk HD
boominski said:
It's got nothing to do with TNT. Google need to send you an RMA form (a PDF you print off). Then, THEY need to send the RMA code to Computer 2000, who are the distributor for Google in the UK. Computer 2000 then send the jiffy bag, which you then arrange to be picked up by TNT. Google's alleged 'specialists' don't know what they're talking about. It's quite shocking. The people I spoke to at TNT and Computer 2000 today told me a litany of horror stories about Google on this. And judging by the completely incorrect and contradictory things I've been told by Google, I'm very inclined to believe them.
Let's see how your karma holds up when you get to the actual 'returning' part, shall we? :fingers-crossed:
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I just called TNT and google, google told me to call tnt, tnt said they had no idea what I was on about. Then i called google, they said call tnt and giev them my rma number. So I dont want to call tnt again, and it will sound like i am an idiot. SO what should I do? Should I call google again? What should I say? These american google guys have no idea what is going on. They need a UK call centre.
sharp910sh said:
. They need a UK call centre.
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But then they would have to pay UK taxes!
Seriously, you are right. My N7 experience led me to realise that most of the advice the US operators at Google give you only applies to US purchases, and agreements they have with whoever does the US deliveries. After many phonecalls, I ended up asking "does this apply to the UK" after every instruction I was given, and the answer was always "ERM, don't know, perhaps I should escalate your issue".
I had loads of emails demanding payment for immediate return of the devices over the 3 months. The shipping label/ bag did arrive eventually though.
This sounds, word for word, nearly exactly the same as my experience. Although I have FOUR devices that I need to send back. 4th one arrived today, still faulty, still with nothing to return the others with. This is after going back between Google and TNT about 20+ times now over the past couple of weeks. Going to get a refund and wait a few months, really really disappointed.
Has anyone in the UK actually managed to successfully return a device yet?
Wow. What a nightmare. Good luck. Get it together, Google.
Sent from my EVO using xda premium
mrmotivator said:
This sounds, word for word, nearly exactly the same as my experience. Although I have FOUR devices that I need to send back. 4th one arrived today, still faulty, still with nothing to return the others with. This is after going back between Google and TNT about 20+ times now over the past couple of weeks. Going to get a refund and wait a few months, really really disappointed.
Has anyone in the UK actually managed to successfully return a device yet?
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So you have been charged 390 x 4? £1560? Google must be laughing!
Just been back to the phone. I thought I'd ask Google why they're giving out incorrect information about returns. The operator gave me the same line as before, and has reissued another request to TNT for shipping labels. They said they would deal with it personally, and that they would definitely email me back tomorrow, either to confirm that the labels have been sent, or to let me know that TNT have no idea about it. I am not expecting anything to happen at all, but will update with further news if and when it comes in.
Dev paprina
I am also waiting to send 2 back and was told it would be a couple of days before i get the TNT labels etc
After another 1hr wasted on the phone to Google and so called a manager I received an email saying that I have to return the device at my own cost.
Its f*****g retarded. I just want the device gone!
however the hold came off my account so I guess I could keep them both!
Sent from my Galaxy Nexus
Tiggerbits said:
After another 1hr wasted on the phone to Google and so called a manager I received an email saying that I have to return the device at my own cost.
Its f*****g retarded. I just want the device gone!
however the hold came off my account so I guess I could keep them both!
Sent from my Galaxy Nexus
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No way should you have to return it at your cost, if they don't want to sort it out, just forget it, or tell them they can come collect it in court.
Sent from my GT-I9300 using Tapatalk 2
Man just BS them. Tell them that you already sent them 1 week ago or something and say something like "I don't know why you don't have them because I sent them already. It's not my problem. No I will not call TNT, it's your job to call them."