Hey, I posted this over at AVForums and didnt get a response and thought that you guys over here are probablt better informed. Below is a quote of the thread I started:
Well to start off, i'll tell you I am on the one plan with 3 and have a brand new sim free htc evo 3d.
Ive had the phone for about 2 weeks and it has worked perfectly ever since I got it. About 4 days ago, I noticed that texts were taking hours to come through. I then noticed that calls were never coming through and going straight to voicemail. Called 3, they blamed the phone but made sure call diverts were off anyway.
Calls were still going straight to voicemail but occasionally when phoning my number, I would get the dial tone but my phone wasnt ringing. I then put my misus t-mobile sim into my phone but I was getting the exact same problem, no calls were coming through. Couldnt put my sim into my misus phone as its sim locked.
I called 3 again, they said it must be the phone. I phone Amazon, they say phone HTC. HTC couldnt help so Amazon agreed to replace the phone. I now have old and new phone in possession. Using my old phone earlier today, I could no longer send text messages but I could receive them ok. The occasional call was coming through but most werent.
Ive now just set up the replacement phone. Everything was working fine for the first 5 minutes but now I cant send texts and calls arent coming through again.
Logically thinking, it surely cant be the phone and must be the sim card, but then again, my misus t-mobile sim showed the same problems in my phone which suggests it is the phone!
Im obviously going to phone 3 tomorrow but I want to be prepared for my argument. If it does end up being the sim, how can I explain to Amazon that I have opened the replacement phone but now need to send it back because there was nothing wrong with my phone in the first place. Surely they would be entitled to charge me or something for doing that?
Hope it all makes sense and I look forward to your responses!
EDIT: Forgot to mention that data is working fine. my 3g connection did drop at work the other day for no apparent reason, but calls and texts were working fine during this period, I guess its more when connected to 3g. There is no gsm only mode to test the phone either!
EDIT 2: Sometimes when calling my phone, I get the dial tone but my phone doesnt ring. However when the screen is on and the phone is out of standby, my phone receives calls fine! It does sometimes goes straight to voicemail but its just so confusing! I just did a test there, phone in standby, called it from my landline. I get the dial tone, but the phone doesnt ring. Whilst im still calling it, I wake my phone and it starts ringing! What the hell is going on!!!
Just a quick update and really hoping someone can offer some input!
I am at work just now, about 5 miles from my home address. So far today, my phone has been working fine at work. I visted the 3 store just round the corner from here, told him my story and he sadi it must be the handset due to the same issue with a t-mobile sim. I did mention the 3/t-mobile network sharing agreement and how they could be connecting to the same masts but he was adamant that no such thing exists. He also argued that the auction for the old analogue spectrum was for additional 3g capacity and not 4g. I did argue with him but he was clueless!
Anyways.... My phone worked fine in the shop so he said test with another sim card and if the problem persists, they would change the sim card. Ive came back to work and again, everything works well. I tried a vodafone sim card and again, all is ok!
When I think about it, my phone has pretty much worked fine when at work apart from not being able to connect to 3g the other day. This leads we to believe that there was be something wrong with my local mast at home, but if this was the case, why has it not been widely reported? Then again, the T-Mobile sim didnt work in my phone when at home, but worked fine in my misus htc desire. I have noticed that she is connected to 't-mobile orange' for 3g when its usually just 't-mobile'. Is it that her phone recognises a problem so switches to an orange mast?
This is doing my head in!
Thanks
EDIT: Sorry for posting in the wrong thread, I did wonder if I goty it right but clearly I didnt!
Please use the Q&A Forum for questions Thanks
Moving to Q&A
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The past week with my touch pro I have been not receiving text or phone calls at night in my apartment. I had service, even EVDO. But people said it would just ring and go to voicemail. Then with SMS i wasn't getting them till i turned the phone on the next morning. Incidently I had the same problem with the original sprint touch recently.
Well today I removed the micro SD card and I have been recieving calls and SMS all night with no problems or any delay. Does anyone know why this would be? Or how I could fix it so I could get the phone to work properly WITH a SD card inserted.
SHould I hard reset?
THANK YOU!
Still not working after a hard rest and I tried all the fixs for Lock ups in sleep mode etc... any suggestions or related problems?
possibly a corrupt/faulty memory card. My ppc 6700 had similar issues with a bad memory card
This is a sprint problem!
I have had two phones that this has happened to me to. First I had a samsung m500. I was not receiving important calls (im on call with my job, plus I have a Wife im accountable to). On the callers end the phone would ring and go to voicemail, however on my end, i heard no ring and got the voicemail much later. text messages came through hours later, or i could force them through by making a call on my phone. this caused me to go over my limit on minutes, thus getting charged for overuse. Once i called sprint, i had asked if anyone else had similar problems that they knew of, they said they had never heard of this problem. (I guess i was a special case and as a result felt like they thought i was a liar) I was talked into buying another phone, which i did, i ended up getting a rzr v3 and things were fine for a while, and sure enough, it started happening again last week. I was frustrated and called sprint where they told me again they never heard of the problem i was having, now comes to find out that since i bought the new phone, i have to be on sprint an extra two years. Never again will i deal with SPRINT. Ill honor my contract, but thats it!
Only if sprint customer service would have improved in so many years, they have best network and worst customer service. I am subscriber for them for almost 4-5 years and get these issues very often.
Right now i'm using Touch Pro and i had tweaked my NAM setting to poll cell phone towers more often. Mine default was setup to 6 seconds, now i have it to 1 sec and looks like issue has gone.
Check or search on google on howto program your nam setting for your phone.
I have had this problem for about a month now. Until then (from July last year) everything was fine. I dial, and then phone says "Dialing" for approximately 2 seconds, and then says "Call Ended".
This is driving me crazy. I got a new SIM card because I read somewhere that the SIM card may be the problem. But it didn't help.
Once or twice have I had the situation where it says dialing, but never seems to dial, stays there for a long time, and then disappears.
The thing that I've also noticed is that if I go away from my home it does not fail.
This weekend I drove approximately 40 miles. I made maybe 20 calls because I was testing my phone. Every one was successful.
It seems that if I leave this particular area it works great. As soon as I get close to my house again, failed calls.
Any suggestions? it seems like a network problem, but my wife's phone never fails here. It is a different phone by the way.
I have seen a few posts about this, mostly in the T-Mobile vibrant forum, but no real solution, except getting a different brand. My experience with it working better away from my home leads me to believe it is a network problem, but after reading that people have had 3 different replacement phones, 4 different SIM cards, etc. I'm beginning to think that this phone has a serious problem.
Yes, although I said it once already, THIS IS DRIVING ME NUTS!
Any suggestions?
Thanks!
I have found this happens on all makes and models, etc. I sell cell phones for a living (worked for a couple carriers, both GSM and CDMA). There are many causes, making a cell phone call is a super complicated operation. Most likely, your home tower is experiencing on a regular basis very high traffic loads or has some other issue. Luckily, for you, it is in all likely hood simply an outbound issue and will not and does not affect incoming calls, etc. Sadly, you just need to sort of live with it and accept that (no matter the carrier, btw) there are going to be issues like this.
Moved of: Samsung Vibrant > Vibrant General
To: Samsung Vibrant > Vibrant Q&A
Please put your questions to: Vibrant Q&A
I know that a call will failr every once in a while, but I have 1/3 to 1/2 of my calls failing, and it never used to happen. I have thought that maybe this area has high traffic. Although you would think the network would be good here, since there is a T-Mobile store within a mile of my house.
And I never had a problem in 6 years, until the last month or so. And my wife's phone never drops calls here.
I will continue to try and figure this out.
Any suggestions would be appreciated. I am trying to think of any changes that I have made to my phone recently, anything.
Thanks.
rblancrt said:
I know that a call will failr every once in a while, but I have 1/3 to 1/2 of my calls failing, and it never used to happen. I have thought that maybe this area has high traffic. Although you would think the network would be good here, since there is a T-Mobile store within a mile of my house.
And I never had a problem in 6 years, until the last month or so. And my wife's phone never drops calls here.
I will continue to try and figure this out.
Any suggestions would be appreciated. I am trying to think of any changes that I have made to my phone recently, anything.
Thanks.
Click to expand...
Click to collapse
I'm new here and I came here after replacing my phone 3 times for the same thing + not being able to receive calls.
Sometimes the wife would call me and the phone won't register the call and I’ll receive the VM and hour later!
Lord knows the grief I get when I don’t answer!!!
I’ve replaced SIM 4 times; TM has done “trouble ticket” to check the towers! (Notice the s in tower)
It seems it’s just this phone, I’ve used her Garminfone and worked fine.
Used her old G1 and also worked fine!!!
I’ve since rooted and used a ROM to see if that helps!
One thing for sure, these “cooked up” ROM’s that are available here are 10 times better then the crap that most manufactures puts out!
I will never buy a Samsung phone again!!!
My ATT HOX+ is not receiving incoming calls.
I am not sure when it started.
I rooted with Hasson's tool several days ago and I have no other problem that I know of. Not sure if rooting is responsible or not.
I can receive calls from my GF's ATT iPhone, but I get no image of her for some reason.
I do not get calls from my ATT landline (not U-verse VOIP).
I do not get calls from my mothers landline, she does have VOIP from something other than ATT.
Data, wifi, sms, mms, all seem to be fine,
Any advice is greatly welcome
joshua43214 said:
My ATT HOX+ is not receiving incoming calls.
I am not sure when it started.
I rooted with Hasson's tool several days ago and I have no other problem that I know of. Not sure if rooting is responsible or not.
I can receive calls from my GF's ATT iPhone, but I get no image of her for some reason.
I do not get calls from my ATT landline (not U-verse VOIP).
I do not get calls from my mothers landline, she does have VOIP from something other than ATT.
Data, wifi, sms, mms, all seem to be fine,
Any advice is greatly welcome
Click to expand...
Click to collapse
You could run the RUU and see if that clears up the issue. If not, then you know it is a phone or network issue.
Tried everything that seemed safe to try.
Called ATT, the nice person took me off network and back on again while I had the sim card out.
Fixed the problem with my landline not being able to call, but not my mother not being able to call.
The tech is sending my to get a new sim card on the off-chance it is the culprit, but believes that it is a network problem.
I will check back with an update later incase anyone else has a similar problem.
joshua43214 said:
Tried everything that seemed safe to try.
Called ATT, the nice person took me off network and back on again while I had the sim card out.
Fixed the problem with my landline not being able to call, but not my mother not being able to call.
The tech is sending my to get a new sim card on the off-chance it is the culprit, but believes that it is a network problem.
I will check back with an update later incase anyone else has a similar problem.
Click to expand...
Click to collapse
Keep us posted.
Sent from my HTC One X+ using Tapatalk 2
No Incoming Calls
joshua43214 said:
Tried everything that seemed safe to try.
Called ATT, the nice person took me off network and back on again while I had the sim card out.
Fixed the problem with my landline not being able to call, but not my mother not being able to call.
The tech is sending my to get a new sim card on the off-chance it is the culprit, but believes that it is a network problem.
I will check back with an update later incase anyone else has a similar problem.
Click to expand...
Click to collapse
I'm having the same problem as are others. Found this fix which might help.
http://www.andromods.com/fix-troubleshoot/fixing-htc-one-x-plus-cant-receive-calls-voicemail-problem.html
I'm experiencing this problem as well. It doesn't matter who tries to call me from what, but calls only make it through about 5% of the time, which is completely unacceptable. The calls that don't make it through won't go to voicemail. Half the time it rings endlessly, the other half it will give some message saying the call cant be completed.
When I first got the phone, I didn't switch my data plan to an LTE plan right away (Best Buy didn't require me to do so, and AT&T insisted that I had to switch to their $30/mo plan so I kept my $25/mo plan for the first few weeks). During the time I did not have an LTE data plan I experienced no issues with the phone. A few weeks back I noticed that AT&T was now giving me an option for a $25/mo LTE plan, so I switched to that. That exact day is when I started not being able to receive phone calls.
Other things I've noticed since switching to the LTE data plan:
When I make calls, I often have to try 2-3 times before I can get the call to go through. Sometimes as soon as I try to make the call, the phone beeps at me. Sometimes it will hang for a good 10 seconds before it starts to ring.
Occasionally my phone will stop recognizing the SIM card, requires reboot.
Occasionally I'll lose my data connection, requires reboot.
Text messages some times take over an hour to send/receive, sometimes this is solved by a reboot, other times not.
I went to an AT&T store, they tried switching out my SIM card, but did not help me any further because I bought the phone at Best Buy. (I wanted to argue with the rep, because I had bought my Atrix from Amazon, and the same AT&T store helped me with the problems I had with that phone). The rep fed me some garbage saying that some phone numbers just don't work with HTC phones. Fed up, I left the store.
OK this is my first post and it's a weird one. I've always known phones to be useless without a SIM card except for emergency calls. Well today I purchased an S4 on Craigslist. As I was bringing it home, it started to ring. I didn't answer it and shortly after I received a text. There was no SIM in it so I thought it was weird but left it alone.
When I got home, I did a factory reset, put in my old SIM card and activated it to my number. Everything went well - received texts normally, emails worked great, called my husband's phone and worked great until I looked at his phone and saw that the number that popped up wasn't mine, it was the old number. Tried calling my phone with his and went straight to vmail.
Seems like everything activated correctly except for the phone function. Called Verizon and the rep thought it was odd as well since texts went through, but could not figure it out. The rep said the phone is probably tampered with, but I've never heard of anything that could make phone calls without a SIM or wifi.
I reactivated my old phone and left the S4 with no SIM and it's still able to make/receive phone calls!! Weird!
All IMEI numbers match, physical and in About Phone even on box. Phone is not rooted according to Root checker.
Please someone tell me what this is so I can just can undo it and activate my number to the new phone.
Thanks
OK this is my first post and it's a weird one. I've always known phones to be useless without a SIM card except for emergency calls. Well today I purchased an S4 on Craigslist. As I was bringing it home, it started to ring. I didn't answer it and shortly after I received a text. There was no SIM in it so I thought it was weird but left it alone.
When I got home, I did a factory reset, put in my old SIM card and activated it to my number. Everything went well - received texts normally, emails worked great, called my husband's phone and worked great until I looked at his phone and saw that the number that popped up wasn't mine, it was the old number. Tried calling my phone with his and went straight to vmail.
Seems like everything activated correctly except for the phone function. Called Verizon and the rep thought it was odd as well since texts went through, but could not figure it out. The rep said the phone is probably tampered with, but I've never heard of anything that could make phone calls without a SIM or wifi.*I reactivated my old phone and left the S4 with no SIM and it's still able to make/receive phone calls!! Weird!
All IMEI numbers match, physical and in About Phone even on box. Phone is not rooted according to Root checker.
Please someone tell me what this is so I can just can undo it and activate my number to the new phone.Thanks
Maybe Verizon or an emergency service was trying to call you... They don't need a sim for that.
The old phone issue is normal every time they port a number or switch a number they [email protected]#$ it up I've had it happen a couple times it on their end not yours
Sent from my SCH-I545 using xda app-developers app
The Sim is only for LTE service, you use built in CDMA radios for calling.
I honestly don't know about the number issue, take it to a corporate Verizon store (the private stores only care about sales not customer service) to have them properly activate it.
Sent from my SCH-I545 using Tapatalk
Sounds like the phone is set to nv-only mode. The vzw s4 is fully operational in this mode but it won't pull your phone info from the sim card.
This is the mode we put the phone in when flashing to carriers like page plus, selectel, etc.
If you want, you can PM me the meid of the device and/or the phone number the calls are being placed with. I'll check to see if it's an active page plus account.