Phone repaired, did they root my phone? - Galaxy S II Q&A, Help & Troubleshooting

I posted this question in another thread, though I never got a direct answer and didn't want to hijack the thread either.
A while back I had my phone repaired. I've never attempted to update my phone in all this time. I recently installed Kies and saw the following information:
PDA:KE1 / PHONE:KE4 / CSC:KD1 (XEU)
It says "This version of the device cannot be updated".
When I tried the "software update" via the phone, which then said a new firmware would have to be installed and if I'd like to download. I selected Yes and then the phone reboots. When it came back on it said that the update had failed and to try connect and do it through KIES. So I think there's an update available yet I can't do anything about it?
My phone details are:
Android Version: 2.3.3
Baseband Version: I9100XXKE4
Kernal Version: 2.6.35.7-I9100XWKE1-CL181974
[email protected] #2
Build Number: GINGERBREAD.XWKE1
Does the information from the Kernal Version indicate that they rooted my phone when they repaired it? If so, will there be a way of changing it back?
Thanks.

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Does hboot say s-off or s-on?
Sent from my Inspire 4G using XDA App

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no they will not root your phone as you are using kies to get official updates.
use odin and flash either generic roms which you will have to root yourself.
custom roms usually are rooted by the developer.

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Does the information from the Kernal Version indicate that they rooted my phone
NO all its says is [email protected] which is part of the signature and nothing to do with rooting a phone ..
If Kies says no update for your phone then its usually correct .Phone provider has not updated firmware .
jje

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sammael1069 said:
Does hboot say s-off or s-on?
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I'm not sure where I can find that information?
Cosmic Blue said:
no they will not root your phone as you are using kies to get official updates.
use odin and flash either generic roms which you will have to root yourself.
custom roms usually are rooted by the developer.
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Click to collapse
I never used Kies until now and the phone wasn't updated before sending it back to be repaired. I don't really have the intention of rooting the phone myself. Was just wondering why I can't update the firmware.
JJEgan said:
Does the information from the Kernal Version indicate that they rooted my phone
NO all its says is [email protected] which is part of the signature and nothing to do with rooting a phone ..
If Kies says no update for your phone then its usually correct .Phone provider has not updated firmware .
jje
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Click to collapse
Kies says there's no update, however I'm asked to use Kies after a failed attempt to use the software update function of the phone. It says that there's a new firmware version available. I downloaded it and it asks to reboot my phone. When it starts up again it says the update has failed and to use Kies. I don't understand why it would say there's a new firmware available and yet I can't update it?

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sammael1069 said:
Does hboot say s-off or s-on?
Sent from my Inspire 4G using XDA App
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Click to collapse
LOL is all I can say to that!

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Hehe dont think theyll root...

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Its not rooted
Every phone says [email protected] (cant remember exact)
Sent from my GT-I9100 using xda premium

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Thanks for the replies.
If the phone isn't rooted by them, why won't the software update allow me to update the new firmware that it says is available? It fails and asks me to do it through Kies where it says that my version of the phone cannot be updated?

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ross_ctr said:
LOL is all I can say to that!
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Whoa, are HTC trying to lock the bootloaders or something ??????????????

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s2_d2 said:
Thanks for the replies.
If the phone isn't rooted by them, why won't the software update allow me to update the new firmware that it says is available? It fails and asks me to do it through Kies where it says that my version of the phone cannot be updated?
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Dude... You keep asking the same question. Although I cannot say why your phone is telling you that you have an update available and it is failing and saying to use KIES, I can reiterate what JJE mentioned and that is that it sounds like your carrier has NOT released an actual update for your device.
I recommend that you call your cell phone carrier and ask them if and when an update WILL be available and start from there. If they say that there IS an upadte available then you can ask your question again but until you know for sure you are just going around in circles.

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the csc you have does cuurently support updates has they have not been released for that region.
try changing the csc to a country that has updates.

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yiannisthegreek said:
Dude... You keep asking the same question. Although I cannot say why your phone is telling you that you have an update available and it is failing and saying to use KIES, I can reiterate what JJE mentioned and that is that it sounds like your carrier has NOT released an actual update for your device.
I recommend that you call your cell phone carrier and ask them if and when an update WILL be available and start from there. If they say that there IS an upadte available then you can ask your question again but until you know for sure you are just going around in circles.
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Sorry about that. My mind does tend to run in circles.
My phone was bought from Dialaphone and it's unbranded.
Cosmic Blue said:
the csc you have does cuurently support updates has they have not been released for that region.
try changing the csc to a country that has updates.
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Click to collapse
When I try changing the csc all I get is the XEU sales code. There are no other options available. I reside in the UK, btw.