[Q] Updating S2 via Kies "this device cannot be updated" - Galaxy S II Q&A, Help & Troubleshooting

Hello all,
I have used the following guide to debrand my S2 http://forum.xda-developers.com/showthread.php?t=1064894 (I followed it to the letter including step 8) I assumed this would debrand the phone and allow me to use Kies to update the phone as normal without having to wait for my carrier to release updates. Note: this is the only reason I performed the debranding, I had no intention of ‘rooting’ the phone.
So you can imagine my horror when I connected the phone to Kies and was presented with the message:
“This version of the device cannot be updated”
Have I done something wrong? And is this fixable/reversible? I am now starting to wish I hadn’t been so impatient and tinkered with my new toy instead of leaving it to Vodafone…
If anyone knows how an idiots guide on how to fix this I would be very grateful for your advice. Below is some information off of the phone itself and Kies.
Kies says:
Current firmware version : PDA:KDD / PHONE:KDH / CSC:KD1 (VOD)
But if I press *#272*IMEI# The phone says: Sales code XEU
Note: Kies says VOD and the phone states XEU (is this where the problem lies?)
Also in settings>about phone, the following is displayed:
Android version: 2.3.3
Baseband version: I9100XXKDH
Kernel Version: [email protected]#2
Build number: GINGERBREAD.XWKDD

Vod = Vodafone
XEU = UK
KDD very old firmware
CSC KD1 is VOD Vodafone CSC
Phone details all KDD
Kies never use it as i have never had an update after changing firmware and i have no intention of waiting six months for firmware .
Kies just does not like some changes made but works with others .
You can always put a Voda firmware on from provider roms thread .
or flash stock rom from stock rom thread .
jje

Thanks for your reply JJE, i thought i had flashed a stock rom? what have i flashed?
I would prefer to get the updates working over Kies if possible as if i had bought an unbranded phone. I thought that completing step 8 of the guide would change the CSC to a generic one, what is the reason for Kies seeing 'VOD'?
Thanks for sparing some of your time!
---------- Post added at 07:39 PM ---------- Previous post was at 07:04 PM ----------
Never mind, i have solved the problem. Incase anyone else has the same issues the solution can be found below.
Update the phone by going to settings>about phone>software update then register for a samsung account. The phone then downloaded the update over the air and installed.
After this when i connect to Kies i get the message "This is the latest Firmware"

What version is the phone now after doing the update?
Sent from my GT-I9100M using Tapatalk

Rare to get OTA updates you are one of the few.
jje
Sent from my GT-I9100 using xda premium

bimmerboii said:
What version is the phone now after doing the update?
Sent from my GT-I9100M using Tapatalk
Click to expand...
Click to collapse
I now have the following version:-
In settings>about phone, the following is displayed:
Android version: 2.3.3
Baseband version: I9100XXKE7
Kernel Version: [email protected]#2
Build number: GINGERBREAD.XWKF3
*#1234# Gives:
PDA : I9100XWKF3
PHONE : I9100XXKE7
CSC : I9100XEUKD1
Kies says:
Current firmware version : PDA:KF3 / PHONE:KE7 CSC:KD1 (XEU)

KF3 firmware about as up todate via official channels as it gets .
jje

I cant update via kies too. When i try ota update, cant connect to the server!
Sent from my GT-I9100 using XDA App

Another way to go is to use SpoofFw if you are rooted. It will spoof another branding and will let you update to that branding using kies. Root and busybox is needed.
Sent from my GT-I9000 using xda premium

When i come home, i will try it.
Sent from my GT-I9100 using XDA App

Kind of related to this thread... I had gotten the same message with stock firmware unrooted with KG2 firmware. Once I rooted it and flashed back the stock firmware, the message changed to "No updates currently available" instead of "This device cannot be updated". Strange.

Samsung understands when you root your phone the ROM or kernel you have put will not be recognized by them and hence the message...However, if you put in the stock firmware back then the updates by Samsung for your firmware version(if any) will be available for you.

gaurav.kabra said:
Samsung understands when you root your phone the ROM or kernel you have put will not be recognized by them and hence the message...However, if you put in the stock firmware back then the updates by Samsung for your firmware version(if any) will be available for you.
Click to expand...
Click to collapse
It's actually backwards. When my device was completely stock, it said "This device cannot be updated". But now that it's rooted, it says "No updates currently available".

I tried everything and still indicate that the phone can be updated!!! this is sooo bored ... have someone idea what to do next? if next exist!

Markoleti said:
I tried everything and still indicate that the phone can be updated!!! this is sooo bored ... have someone idea what to do next? if next exist!
Click to expand...
Click to collapse
lol. huh?....

Related

[Q] How do I know I have the latest software available?

Hello!
I wanted to check how I am sure that I have the latest version available for my phone?
These are the details:
Android Version: 2.3.3
Baseband Version: i9100UHKE2
Kernel: 2.6.35.7-i9100UHKE2-CL188078 [email protected] #2
7TVerdsC
Compilation: GINGERBREAD.UHKE2
Current Firmware Version: PDA:KE2 / PHONE:KE2 / CSC:KD1 (TPA)
Is this the latest one? Is there a way to update if it isn't?
I purchased this phone through a store in US. I live in Costa Rica..
It is Factory Unlocked.. But I've had some issues with it..
For example:
I access on the phone the option de Update Firmware or Check for updates.
It asks me to create a Samsung Account.
I entered all the details and I clicked on "Create Account"
And it loads the Terms and Conditions. I clicked ACCEPT and it goes to a screen that says "Loading" and it goes again to the "Terms and Conditions"... I clicked ACCEPT -> Loading -> Terms and Conditions.. etc.. haha.
Thanks! Any information will be appreciated.
Connect to Kies, it should say if you have any latest firmware available.
Regards.
Newest firmware leak is KG3 which is android 2.3.4 you can install it via odin or wait for a kies release.
Sent from my GT-I9100 using XDA Premium App
I wanted to check how I am sure that I have the latest version available for my phone?
As posted Kies will give latest firmware for your phone . That may not be the latest release and may be a few upgrades behind .But it is the one for your phone .
XDA for alternative methods stock rom post dev section ..
You can also try the software update in settings but its yet to roll out worldwide via that OTA method .
jje
i wouldn't use kies for update. i destoyed my sgs 1 twice by flashing an original firmware update. just go to samfirmware.com . U have to register but you can always sure to be up2date. All firmwares are flashable by odin. instructions included.
e.g. newest firmware now is
I9100XXKG3 ## 2011 July 20 - MULTI - CSC - OXAKG3

[Q] No 2.3.4 available on kies for me

Why can't I update firmware through Kies. Everytime I check it says "This is the latest firmware". It seems everyone else has had the option to update with kies for a while now, so why not me? Im on vodafone uk.
Current firmware:
Gingerbread 2.3.3
PDA:KG2
PHONE:KG1
CSC:KE2 (VOD)
Thanks
jumped said:
Why can't I update firmware through Kies. Everytime I check it says "This is the latest firmware". It seems everyone else has had the option to update with kies
Garbage some have updated some phone providers have not updated and probably will skip 2.3.4 as 2.3.5 is rolling out .
for a while now, so why not me? Im on vodafone uk.
You need to ask Vodafone or take phone to Vodafone service centre see if they have an update .Vodaphone update the firmware and push it to Kies server .
jje
Click to expand...
Click to collapse
I have this question also, seems that lots are getting the update.
My details are.
PDA IS I9100BOKG2
PHONE I9100BOKG1
CSC I9I00TMUKF1
ANDROID VERSION 2.3.3
BASEBAND VERSION I9100BOKG1
KERNEL VERSIO [email protected]#2
PDA:KG2/PHONE:KG1/CSC:KF1 (TMU).
Same answer if its provider firmware .
jje
i was afraid of that answer, so am i right in thinking its unbranded sg2`s that are getting this upgrade??
crazydiamond1970 said:
i was afraid of that answer, so am i right in thinking its unbranded sg2`s that are getting this upgrade??
Click to expand...
Click to collapse
Mostly but not always it all depends upon the phone supplier .
Thats why most XDA members go down the unofficial route and many are running KI3/8 2.3.5 .
jje
Thanks JJEgan for your help.
As I got a vodafone branded sgs2 (locked with vodafone) would flashing XWKI8 or XXKI3 from Intratech's rom page be ok?
I read somewhere you should only flash unlocked phones.
I currently have my phone rooted with unsecure BUKG2 stock kernel, other than that its untouched from purchase.

Upgrading to latest ICS failes

Hello,
Trying to upgrade my Galaxy S II to latest ICS builde that came out today. I got a message on my phone that there is a new version. Tried upgrading through mobile data, WLAN and through KIES, but it wont upgrade. Through mobile and WLAN it fails after downloaded, reboot and installing 5%. With Kies it says that the phone is not supported in this recovery mode, something like that.
I have rooted my phone back in the days but I loaded original firmware back on it.
Model: GT-I9100
Android version: 2.3.5
Baseband version: I9100XXKI4
Kernel version: 2.6.35.7-I9100XWKI8-CL616395 [email protected] #2
Build number: GINGERBREAD.XWKI8
Any sugestions?
Kies says: Your device does not support software upgrading via Kies.
Current firmware version: I9100XWKI8/I9100XXKI2/I9100XXKI4/I9100XWKI8 (ODK)
Just a guess.. But you have to change your CSC back to NEE if that is what it came with
mljjlm said:
Just a guess.. But you have to change your CSC back to NEE if that is what it came with
Click to expand...
Click to collapse
What do you mean about CSC?
larsen82 said:
What do you mean about CSC?
Click to expand...
Click to collapse
It is some software and settings that are different from place to place. The generic one in the nordic countries is called NEE. Kies will only recognize your software and offer an upgrade if all the software-versions represents one in their database.
Sometimes when flashing roms your CSC can change, and then you will have to change it back in order to be able to upgrade using Kies or Softwareupdate
mljjlm said:
It is some software and settings that are different from place to place. The generic one in the nordic countries is called NEE. Kies will only recognize your software and offer an upgrade if all the software-versions represents one in their database.
Sometimes when flashing roms your CSC can change, and then you will have to change it back in order to be able to upgrade using Kies or Softwareupdate
Click to expand...
Click to collapse
And where can I find this CSC for Norway?
If your phone is branded, you will have to get that CSC, if not you will probably have to look for NEE
I have now rooted my phone with following firmware:
GT-I9100_NEE_I9100XWKI8_I9100OXXKI2_I9100XXKI4
It's got NEE, but still getting errors in kies: your device doest not support software upgrading via kies
I think I have found right kernel and firmware for my phone thanx to these sites:
http://forum.xda-developers.com/wiki/Samsung_Galaxy_S_II_Series
http://www.samfirmware.com/
Flashing the firmware (rom) now. Hoping this will help get kies working again as it should be working.
If it doesn't you should manually change your CSC
I gave up upgrading through kies or phone. Rooted my phone and loaded an official rom (4.0.3) on it. Works like a charm
My problem now is restoring apps and data from my Titanum backup.. I have forgotten the Titanum armored passphrase
Hello,
I upgraded my galaxy S2 to the SFR (France) ICS firmware I9100SFRLP7 by using CheckFusDownloader. It works but unfortunately my mobile is still not recognized by Kies. The message "your device does not support software upgrading via kies" is displayed on the screen.
Phone Info:
PDA: I9100BULPC
PHONE: I9100BULP6
CSC: I9100SFRLP7
Any idea ? If the CSC is not correct, what is the correct one and how to change it ?
Thanks for your help.
larsen82 said:
I gave up upgrading through kies or phone. Rooted my phone and loaded an official rom (4.0.3) on it. Works like a charm
My problem now is restoring apps and data from my Titanum backup.. I have forgotten the Titanum armored passphrase
Click to expand...
Click to collapse
Blessing in disguise..... Restores from GB to ICS is not recommended
Sent from my GT-I9100 using Tapatalk 2
fredsc said:
Hello,
I upgraded my galaxy S2 to the SFR (France) ICS firmware I9100SFRLP7 by using CheckFusDownloader. It works but unfortunately my mobile is still not recognized by Kies. The message "your device does not support software upgrading via kies" is displayed on the screen.
Phone Info:
PDA: I9100BULPC
PHONE: I9100BULP6
CSC: I9100SFRLP7
Any idea ? If the CSC is not correct, what is the correct one and how to change it ?
Thanks for your help.
Click to expand...
Click to collapse
reinstall kies to correct region or flash correct region to phone according to kies
Sent from my GT-I9100 using Tapatalk 2

Support Your device does not support software upgrading via Kies

Hi all I was wondering if I could get some help, I have installed Kies and tried to search for a update but I get the above error, I am in the UK and my phone is on the 3 network, when I first had the phone I updated to a custom ROM but then I changed back to what I thought was the default ROM which would allow me to use Kies but I get this error, can anyone help please as I want to sort this ASAP so I can update to the official ICS
Questions or Problems Should Not Be Posted in the Development Forum
Please Post in the Correct Forums & Read the Forum Rules
Moving to Q&A
Once more .
Phone codes no longer match >> Kies cannot find firmware for mismatched codes .
use checkfus to download the firmware .
jje
Hello,
I upgraded my galaxy S2 to the SFR (France) ICS firmware I9100SFRLP7 by using CheckFusDownloader. It works but unfortunately my mobile is still not recognized by Kies. The message "your device does not support software upgrading via kies" is displayed on the screen.
Phone Info:
PDA: I9100BULPC
PHONE: I9100BULP6
CSC: I9100SFRLP7
Any idea ?
Thanks for your help.
@ red_Stafford.
You can update to official ics even without kies . Download the official rom and flash via Odin. It would save you time
#*posted on the move *#
bala_gamer said:
@ red_Stafford.
You can update to official ics even without kies . Download the official rom and flash via Odin. It would save you time
#*posted on the move *#
Click to expand...
Click to collapse
It's what I did, indeed. But i would like to understand why it doesn't work.
is ur pcode samnme,,,,an wat error u get wen connected????
fredsc said:
It's what I did, indeed. But i would like to understand why it doesn't work.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showpost.php?p=23847577&postcount=3
jje
rocky23 said:
is ur pcode samnme,,,,an wat error u get wen connected????
Click to expand...
Click to collapse
What do you mean by pcode ? How to get it ?
The error : "your device does not support software upgrading via kies. Current firmware version I9100BULPC/I9100SFRLP7/I9100BULP6/I9100BULPC (KOR)"
---------- Post added at 03:52 PM ---------- Previous post was at 03:49 PM ----------
JJEgan said:
http://forum.xda-developers.com/showpost.php?p=23847577&postcount=3
jje
Click to expand...
Click to collapse
Thanks for the link but I've used CheckFusDownloader to get the firmware. But still not recognized.
English translation from the guy that cannot write according to the forum rules and must be year one at skool .
Your Product Code is under the battery .
Its worth repeating methods of updating .
One official via Kies when an update is available only .Providing your phone presents the correct hidswver codes to match a firmware on the Kies server .
Two join XDA Developers forum and download stock firmware as soon as its released .
As oft repeated mix and match may not work and its rather pointless choose your path for up grades and stick with that method .Probably more time wasted trying to go back to Kies from stock than any other .
jje
Ok so I don't know where else to ask I need help, for some reason after I updated to the latest ICS, I can no longer tether my phone to my computer via usb, Bluetooth, or wifi as a hotspot. I have tried different computers and devices that use wifi and Bluetooth nothing works. So I thought maybe if I reverted back to the original firmware I could get it to work. That is the where I come to a new problem Kies no longer supports software upgrading to my phone after I used Odin to update to ICS.
PDA : I9100XWLP7
PHONE : : I9100XXLPS
CSC : I9100XEULP5
GT-I9100
Allcars said:
Ok so I don't know where else to ask I need help, for some reason after I updated to the latest ICS, I can no longer tether my phone to my computer via usb, Bluetooth, or wifi as a hotspot. I have tried different computers and devices that use wifi and Bluetooth nothing works. So I thought maybe if I reverted back to the original firmware I could get it to work. That is the where I come to a new problem Kies no longer supports software upgrading to my phone after I used Odin to update to ICS.
PDA : I9100XWLP7
PHONE : : I9100XXLPS
CSC : I9100XEULP5
GT-I9100
Click to expand...
Click to collapse
Have you updated your phone with official ICS firmware through ODIN? Have you checked the drivers are properly installed? I updated my phone having Saudi Arabia gingerbread firmware with ICS India firmware recently..... after seeing your post I checked the USB tethering, it is working fine......below 2 drivers were installed when I started tethering:
1. Samsung Mobile USB composite device
2. Samsung Mobile USB Remote NDIS Network Device
Also, I had same problem with KIES not recognizing my phone, but it was resolved itself after I did a wipe data/factory reset and wipe cache (you need to take backup of your data before you do this, as it will wipe all user data like contacts, messages, applications, photo, video etc).
Please check
Thank you for responding, after I posted I kept searching the internet and found a ICS update from last month for my phone, I wiped my phone and gave it an install and so far it seems to be working, this was the 2nd ICS build I found tonight. I am happy it works.
Poland
Device: Samsung Galaxy S II GT- I9100 unbranded, unlock, simfree
Product Code: XEO
Latest firmware: I9100XXLPW/I9100OXALPW/I9100XXLPW/I9100XXLPW
PDA: I9100XXLPW | CSC: I9100OXALPW | Phone: I9100XXLPW
Version: Android 4.0.3 Ice Cream Sandwich
Build: 5/2/2012 7:27:25 PM
Stock ROM: GT-I9100_ICS_4.0.3_I9100XXLPW_I9100OXALPW_I9100XXLPW
ICS is flowing down through Kies right now to my Skyrocket. The error that the device didn't support upgrading is nothing at all. Just make sure you're on stock.
Woo Hoo!!!!
Your Device's current firmware version is not supported to update FW via KIES..
Hi.. I'm using a galaxy S2 I9100..
My current FW version as shown while connecting to PC via KIES:
PDA: LPT
PHONE: LQ6
CSC: LPA(XEH)
But while checking directly on phone using the code *#1234# everything is appearing as same except the CSC.. Using this code in the phone, my phone is showing the CSC as I9100 XEU LPA.. Means my phone's CSC are not coming same on both.. So, is it the reason that my phone's current FW is not supported to update FW via kies??
If it's so.. Then, how to resolve this problem??

[Q] Galaxy s3 not updating...

Hi,
My samsung galaxy s3 is not getting updated to 4.3 or any other higher versions of android platform.
I am currently stuck on 4.1.2
Here are few details if you can help me out on how to update its android version but Officially
Model No: GT-I9300
Android Version: 4.1.2
Baseband Version: I9300XXEMA5
Kernal Version: 3.0.31-1287119
[email protected] - 78 #1
SMP PREEMPT Fri Jun 28 00:40:06 KST
2013
Build Number: JZO54K.I9300XXEMF6
When i dial *#1234# code, these are the following details:
AP: I9300XXEMF6
CP: I9300XXEMA5
CSC: I9300JVEMF1
I have provided every detail i could possibly give, Please help me, all people around who got s3 on the internet are using 4.3 android version, i want to use it too, If my phone does not have any official update yet, when will i get it, how much more i have to wait!!!???
Tried to update your phone with samsung Kies? See this
pvtnelson said:
Tried to update your phone with samsung Kies? See this
Click to expand...
Click to collapse
No it says it is the latest version, please help, no more experts on xda developers...
update through custom firmware
if you want you can update your os through cwm try the achidroid is better than the stock rom
shawnmychal said:
if you want you can update your os through cwm try the achidroid is better than the stock rom
Click to expand...
Click to collapse
I dont want to root my phone, i have searched everywhere on the web, i can't find the version XXEMA5 baseband, what region my phone belongs too
Which country did you get your S3 from? Or which carrier? Some country/carrier might not providing the update yet. Check this list to see whether your S3 suppose to be getting the update or not.
nikctsh said:
Which country did you get your S3 from? Or which carrier? Some country/carrier might not providing the update yet. Check this list to see whether your S3 suppose to be getting the update or not.
Click to expand...
Click to collapse
I bought this phone in Pakistan. I have told everything in detail, please help me, why is my s3 still saying you got the latest firmware installed. XEMf6 build number, XXEMA5 is baseband...
You have the latest firmware for YOUR phone you wait for your provider to update .
That is the official update .
Alternative .
If you want to update then you flash a stock rom for your region from sammobile or samsung-updates or xda stock rom thread .
If your region has not been updated then flash any stock rom and test .
Your baseband shows as Gulf Countries origin see faqs and guides .
STICKYS FAQS and GUIDES
http://forum.xda-developers.com/showthread.php?t=2344125
JJEgan said:
You have the latest firmware for YOUR phone you wait for your provider to update .
That is the official update .
Alternative .
If you want to update then you flash a stock rom for your region from sammobile or samsung-updates or xda stock rom thread .
If your region has not been updated then flash any stock rom and test .
Your baseband shows as Gulf Countries origin see faqs and guides .
STICKYS FAQS and GUIDES
http://forum.xda-developers.com/showthread.php?t=2344125
Click to expand...
Click to collapse
Oh no, Just installed KIES, it says too that firmware is latest installed. It shows me the following details
PDA: MF6 / PHONE: MA5 / CSC: MF1 (AFG)
It means my phone is for Afghnistan region, i am stuck, i think i will never get an update if this phone belongs from there....
If you won't follow the advice given then no, you won't.
Sent from my GT-I9300 using Tapatalk
rameez.ahmed said:
Oh no, Just installed KIES, it says too that firmware is latest installed. It shows me the following details
PDA: MF6 / PHONE: MA5 / CSC: MF1 (AFG)
It means my phone is for Afghnistan region, i am stuck, i think i will never get an update if this phone belongs from there....
Click to expand...
Click to collapse
Please read JJEgan post above you! You can flash and test other stock roms from different regions with odin (you do not need to be rooted to do this) But if you want to do a full backup (nandroid) of your current rom then you need to be rooted, if you just want to save pictures/music just copy them to pc and flash via odin >> http://forum.xda-developers.com/galaxy-s3/help/guide-odin-flash-guide-t1671969 <<
rameez.ahmed said:
Oh no, Just installed KIES, it says too that firmware is latest installed. It shows me the following details
PDA: MF6 / PHONE: MA5 / CSC: MF1 (AFG)
It means my phone is for Afghnistan region, i am stuck, i think i will never get an update if this phone belongs from there....
Click to expand...
Click to collapse
YOU DO NOT NEED TO ROOT TO INSTALL ANY OFFICIAL FIRMWARES JUST ENTER YOUR DEVICE GT-I9300 IN THE SEARCH BOX http://www.sammobile.com/firmwares/
rameez.ahmed said:
I bought this phone in Pakistan. I have told everything in detail, please help me, why is my s3 still saying you got the latest firmware installed. XEMf6 build number, XXEMA5 is baseband...
Click to expand...
Click to collapse
If you can't upgrade through kies, ODIN will be your only choice, and you dont need to root your phone for that.

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