Very fustrating situation for about 10 weeks now.....
My Atrix is a "Motorola" one, and not with any AT&T logo. I bought it brand new from Amazon over 2 months ago. With help from the XDA-Developers forums, I first unlocked the bootloader, then I upgraded from 2.2 to 2.3.4 Gingerbread (4.5.91). I then rooted the phone so I could install apps that require a rooted phone such as Titanium Backup Pro. All these procedures went very smoothly.
This was over 2 months ago before Motorola released 2.3.4. I did open a Motoblur account and thru Blur I loaded software back into the phone thru Google. Everything works with my Atrix except for making phone calls, I more recently did a "factory reset", then sent it back to the Motorola repair facility, and now it is there again for a 3rd time.
I have an AT&T GoPhone account. When the phone boots up with an AT&T SIM card installed, it goes to the "SIM Network Unlock Pin" request screen. I have worked with both Motorola and AT&T tech support personnel for many, many hours to get my Atrix to accept the unlock code I have been given from AT&T (22314992). The Atrix response is always "Network unlock pin unsuccessful".
The phone otherwise works beautifully after a fastboot cold boot (wi-fi, program installs & usage, etc). But one simple problem...I can not make phone calls.
Motorola Case #110908-002725
WIth both AT&T and Motorola techs we have tried 5 different SIM cards, 2 post-pay accounts, and 1 GoPhone account. The phone is presently with Motorola for the 3rd time. This time I am requesting them to test my Atrix with a GoPhone SIM card and for them to attempt to unlock the phone. I asume that the first 2 times they only reinstalled software. Unfortunately, Motorola will not let me communicate directly with their repair department.
I strongly desire to maintain my GoPhone account for my Atrix. I should not be required to have a post-pay account. I now think that the problem is not simply a SIM card problem. Perhaps at this point Motorola should replace my Atrix with a new one.
Suggestions please???
If you bought it directly from Motorola / ATT (as in - if you phone has warranty) and they can't get it to work even with ATT, they should replace it.
If your purchased it without warranty you are SOL.
OP
Did you ever get your Motorola Atrix unlock code to work?
I have a Motorola Atrix that came with 2.3.4 GB and it will not accept the unlock code.
Awaiting your reply.
I got mine from Ebay and the dealer sent me an unlock code with it and no problem when I entered it...I tried with a Tmobile sum and it worked sans 3g.
Maybe its the wrong code they
gave to you by accident
Sent from my MB860 using XDA App
My Atrix Was Replaced by Motorola
The Motorola repair facility got in a large shipment of new Atrix cellphones this past Monday. They started distributing them to those individuals who were having serious repair problems (rather than repairing the old ones). I got mine this morning and I can now finally make phone calls. Now I have to figure out again how to root my Atrix so I can use Titanium Pro again to load my backup files into my new Atrix.
Related
Hey everyone, what's up?
Recently I sold mt ATT 8525 to a buddy. He is currently with T-Mobile and the phone needed to be unlocked. I used this unlock process --> http://forum.xda-developers.com/showthread.php?t=293665
I followed the instructions for Vista and using the micro sd card. Once it was finished, I slipped in his T-Mobile sim and turned on the phone. It asked me to enter an unlock code still, so I entered in some random numbers and it worked. The phone stayed unlocked and worked on his T-Mobile network for about a week and a half. Then it just locked itself all over again. I'm no longer able to try and unlock it for him again because I am out of town for the next 3 months and he isn't too computer savvy.
Has this happened to anyone else? If so, what did you do to fix it?
Also, if an unlock code is entered too many times, will the phone be locked with the original provider (att) for good? We have tried entering the code a total of 4 times (including the time that it worked) I told him not to try entering anymore codes until I can figure this out.
Thanks for any help I may recieve!
Eric
ericc191 said:
Hey everyone, what's up?
Recently I sold mt ATT 8525 to a buddy. He is currently with T-Mobile and the phone needed to be unlocked. I used this unlock process --> http://forum.xda-developers.com/showthread.php?t=293665
I followed the instructions for Vista and using the micro sd card. Once it was finished, I slipped in his T-Mobile sim and turned on the phone. It asked me to enter an unlock code still, so I entered in some random numbers and it worked. The phone stayed unlocked and worked on his T-Mobile network for about a week and a half. Then it just locked itself all over again. I'm no longer able to try and unlock it for him again because I am out of town for the next 3 months and he isn't too computer savvy.
Has this happened to anyone else? If so, what did you do to fix it?
Also, if an unlock code is entered too many times, will the phone be locked with the original provider (att) for good? We have tried entering the code a total of 4 times (including the time that it worked) I told him not to try entering anymore codes until I can figure this out.
Thanks for any help I may recieve!
Eric
Click to expand...
Click to collapse
Do you still have AT&T for your phone company? AT&T will give you the sim unlock code for the phone after you've owned it for 2 months (provided it's one of their phones and you still have their service). You just have to call them and tell them you are going over seas and need to use a foriegn sim while traveling. I did this with no problem - the only thing is it takes about a week for them to get you the code (they said they'd email it to me - I actually had to call back after a week and ask for it but they gave it to me.)
well, i purchased the phone on ebay..
Not sure what to say - I'd still probably try calling AT&T (assuming it's an AT&T branded phone and you are a customer of theirs still) it's worth a shot. Beyond that I don't know what to say since I haven't used the sim-unlock tool you spoke of.
well, I appreciate your help. I'll give them a call tomorrow. If they BS with me or whatever, then I think I'll just spring for an ebay sim unlock that's only about 15 bucks.
Hi All,
First, I hope this is the right section & I hope I am not duplicating another thread. I have a odd situation I think and I don't know what to do. I picked up my Atrix 4G off of craigslist a few days back. The phone is great but it will not accept my ATT sim card. It asked to enter the unlock code for the sim. It's an ATT phone so I am not sure why my sim doesn't work (Same sim card works in unlocked Vibrant). So, I purchased the unlock codes from two separate places and the codes were the same and did not work when I enter them.
I am at a lost now. I don't know what to do.
Any ideas are appreciated?
Oh yeah, I am not sure what the previous did but before I even put my sim, I did use the bypass Motoblur method to use the phone with sim & blur. I did use aroot and glad enable also. After the sim would not work, I wiped data, created a blur account and tried sim again but no success.
Please help me, I want to use this awesome phone!
did you get this resolved? i am having the same issue
Nope. Still not fixed. I am not sure what to do at this point.
i have the same problem..maybe the case is that you entered the incorrect code more than 10 times?
Have you checked that the IMEI code printed under the battery matches the one displayed on screen?
I was under the impression that if you blow the 10 unlock attempts you will have to wait several hours to try again. In other words, it will not permanently lock.
I might be wrong though.
Sent from my Atrix using Tapatalk
How many numbers do you have in your unlock code which you are entering into the phone?
Op,
You might have ruined something software wise, did you try flashing a full sbf version 4.1.8.3 preferably ?
I think it should work for you.
there are 8 digits in my unlock code and the imei is the same in the box, under the battery and in the phone
Same issue - No solution
I have same issue with Atrix bought on local craigslist. I have tried restoring to multiple stock versions.
AT&T spent two hours figuring out the issue and they tried even entering correct unlock code.
They asked me to contact motorola as they feel it is software issue. I will Motorola on Tuesday and post the result.
Hi I have the Exact same issue. The Atrix that i got off Craigslist were sealed. And I tried unlock code for Tmobile network off three different sites and still no luck in the locking the phone. So i went and i got Att sims and said the same thing "Sim Network Unlock Pin"
Anywho, I went to Att store and they couldn't figured out and they dont have a phone in stock to trade in. So after many attempt with Att and their customer service, they advise me to contact Motorola.
The funny thing is that i've sent the phone to Motorola two times and clearly stated my issue with the phone and they did not fix it and just send the phone back to me. So i got piss after wasting 350$ on a phone that i can't use and another 30 Bucks for shipping the phone to Motorola. I contact directly to their tech and the tech support ask me to call ATT. LOL right? So one of the tech just offer me a free shipping so they can take A CLOSER LOOK into it.
Apparently Motorola doesn't do phone exchange all they do is repair it. Any exchange would have to deal with ATT and for that to happen you would have to sign up a warranty plan with them which is $5/month.
So i got one last shot at this. and I'll keep you guys post on update. Sorry for my poor English.
So strange as they are unlocked, im using an AT&T atrix in Australia without issue.
Perhaps the phones have been banned somehow?
BUMP.. Anyone find a solution to this yet??
i leave my phone with the error message and the screen on, for at least 2 weeks and nothing!!
i hope no damage my phone with that time with the screen on
I have the same issue. From AT&T explained me that after 5th wrong attempt, the phone will be permanently locked to AT&T. Anybody has a solution for this?
I tried it alll tooooooooooo !!!
My phone was locked to orange network UK. I wanted to use a VIRGIN network Sim card... SO I called the VIRGIN Network technical support team... and this Silly girl keep on giving me few codes till ......IT STOPPED RESPONDING to any code.. so the phone now will not take any codes. I bought many codes in hope from websites..none worked.
I called ORANGE ..but they had no clue tooooo...
I unlocked the bootlooger thing too. I flashed it few times in hope....and I DID what ever I could do but in vain......
I hope we get some smart ass genius to get the break to this problem....!!!
Very similar issue here. I was in Costa Rica for a month and requested the SIM network unlock from ATT and they provided as it had been 6 months after my purchase. The code did not work in Costa Rica and only used WIFI while over there. I got back to the States yesterday and it still doesn't work, and by now have definitely attempted to enter the code 10 or more times. Its supposedly locked to ATT after 10 unsuccessful attempts but it will not work even with my original ATT SIM.
ATT sent me a new Atrix but I would like to get this one working as well. I have a few questions.
If I root is there any apps designed for root to unlock?
If not will a custom Rom bypass the need to unlock or be unlocked already?
If neither of these work is the phone basically bricked simply because the code (provided by ATT) was entered incorrectly 10 times?
THANKS!
i have the exact same issue the phone was from att but the seller say its unlocked for any company,not rooted , not unlocked, only upgrade via ota from froyo to gingerbread,i wish a solution for that,if anyone find a solution please post!! thanks
alberto
well I went ahead and rooted and unlocked. Going to flash a custom and see what happens. Ill keep you updated.
UPDATE: Tried CM7, Didnt fix. :/
I have exactly the same problem. I have tried unlock the boot loader. My phone already show unlocked on top left screen when power on.
Idk why It still ask for Sim network unlock code when I put my T-mobile Sim in and power up.
It seems hopeless to me after trying to search for someday.
I have tried many some rom.
Please anyone help us..
Thank you very much
FYI, Press #073887* on atrix will bring you to the screen which ask:
"Sim network unlock PIN:"
Hey I'm looking to buy an Atrix in the coming days and just doing some research for now.
I saw in a post that it is possible to SIM Unlock the Atrix without actually purchasing a code off the internet. I'm gonna call at&t anyways to see if they can do it, but just incase they don't, I wanna be prepaired.
I read this post:
http://forum.xda-developers.com/showpost.php?p=14967210&postcount=583
The person claims that buy doing the following procedure it will SIM Unlock the phone
1. Flash to 1.5.7
2. GladRoot
3. OTA to 1.8.3
4. Gingerbreak
5. Phone is unlocked!
Click to expand...
Click to collapse
There was another person that was saying that this will only root the phone and not SIM Unlock it, but I belive by his post that he did not actually try it.
I was wondering if there was anyone else who has tried this procedure and has failed/succeded to SIM Unlock the phone?
gingerbreak and gladroot are both rooting methods. Not unlock.
I did try calling AT&T. I bought the phone paying full price and I have a corporate connection with AT&T. Even then, they refused to give me the code saying its a brand new device and unlock code cannot be given for next 2 years!
Cellunlock did it for me in 4 days . LOL.
Like I said in that thread, sim lock is baked into hardware (or real rom/firmware) so android cannot remove it. There's a code you type in based off your imei that is passed to the hardware. After a few attempts it locks you out permanently from unsimlocking. I had a previously unlocked phone and that's how it works. (Nice chat with at&t)
Sent from my Motorola Atrix 4G on the network with the most backhaul, whatever that is. This post might have errors as I hate touchscreen keyboards.
i called att about last month and they said moto will give them the codes around august. i just used cellunlock, took 3 days.
Hi there! I know I'm about to ask something stupid.
I've owned and modded a Defy for almost 2 years, and today I got a second hand MB860 (I found that you call it Atrix 4G; here we've got no 4G for the time being, so it is just an "Atrix"). The fact is that it's still simlocked, and in a few months I might need to ask the guy who buyed it a the phone company to ask there for the subsidy code, or pay someone to give it to me.
One of the guys who unlocks cell phones over here, in a forum, has said that it is necessary for the phone to have the Stock ROM at the moment of entering the subsidy code. Honestly I didn't believe him, I've always been convinced that there is no way for the ROM to interfere at the moment of simunlocking a cell phone. Am I wrong? At the moment of introducing the subsidy code, does it need something special? I've been searching here, but found nothing yet.
The problem about this is that that guy says "Ok, if you don't want to believe me, don't do it. Try it on another ROM, but I won't give your money back if my subsidy code just doesn't work". I wouldn't like to lose 25 USD without the possibility of complaining to the guy, and I'm a bit curious about what he says.
Thanks in advance!
Hey i recently unlocked my atrix on a rom that isnt stock. It shouldn't matter which rom you use. What i did was call AT&Ts wireless department. I didnt know which specific department i needed so i waited until i was transferred to a real person and told them I needed to unlock my phone which had been under contract with them a long time ago. I was actually never in a contract with them as the phone was a gift but they didnt ask any firther questions. So they transferred me. Told me to give them the IMEI number and told me to wait while they look it up. They then instructed me to put a sim card from another company to get the sim unlock prompt to popup. I put in the code they gave me and i succesfully unlocked my atrix. I did this on monday and used a tmobile sim i had lying around. I was given the code within 10 mins. Best of luck
John` said:
Hey i recently unlocked my atrix on a rom that isnt stock. It shouldn't matter which rom you use. What i did was call AT&Ts wireless department. I didnt know which specific department i needed so i waited until i was transferred to a real person and told them I needed to unlock my phone which had been under contract with them a long time ago. I was actually never in a contract with them as the phone was a gift but they didnt ask any firther questions. So they transferred me. Told me to give them the IMEI number and told me to wait while they look it up. They then instructed me to put a sim card from another company to get the sim unlock prompt to popup. I put in the code they gave me and i succesfully unlocked my atrix. I did this on monday and used a tmobile sim i had lying around. I was given the code within 10 mins. Best of luck
Click to expand...
Click to collapse
Thanks! I think I will keep reading a little so as to mod it (I found the Atrix a little bit riskier than the Defy) and then unlock it.
There is always the option of flashing stock again, but I'd like to avoid it .
Hello everyone, gave this phone, but I do not use AT & T. Advise how and where can unlock the phone.
In order to get AT&T to unlock this phone you must maintain 6 months of GoPhone service on it. Then unlocking is handled via a request on their website.
Other methods are, the phone is in Russia.
Other methods of what? Unlocking?
Yes, another mode of unlock.
i just called them up and put in a unlock ticket as a non att mobility customer, and a few days later i had my unlock code.
Sent from my ASUS PadFone X mini using XDA Free mobile app
This was my experience yesterday...
What I was told by the at&t customer support rep I called yesterday was that the phone is sold unlocked, but it comes with it's own GoPhone SIM card. According to her if you install that GoPhone card and activate it through the phone or even activate it online it will "SIM-LOCK" to your phone's IMEI number. That means if you activate the SIM card that comes with the phone then you lock your padfone to at&t for 6 months before you can request an unlock via the web form on their site. She then told me to instead simply take the SIM card to my local at&t store and swap it with a postpaid one. The representative then said that they could not have legally sold me a phone that was locked. Since none of this sounded like it was exactly correct or that either one knew for sure I went to the at&t store after I got off the phone. The woman I talked to there said she would take care of the SIM card, but looked confused when I was talking about it being unlocked and just nodded her head like she agreed. She tossed my GoPhone SIM and gave me a postpaid one. I had her activate it and pick out a number. That way if it turns out that it is not unlocked I'll have more ammo to get it refunded and cancelled. I will be stopping back by the store this afternoon to have someone verify everything because I really don't believe that it isn't sold already locked. An article in prepaidphonenews.com also suggested it was the GoPhone SIM, but it did not state anything besides to switch it out for a postpaid one at the store. I will post what I find out as soon as I can.
the rep lied to you. the phone comes locked from the factory. gophonephones work on any at&t mnvo (cricket,etc) and postpaid out of the box. i seemed to get lucky requesting my unlock by calling customer service because my padfone x minis imei wouldnt come up on the device unlock request website.
But the phones definently locked out of the box regardless of what sim is initially put in first.
Sent from my ASUS PadFone X mini using XDA Free mobile app
idahodude said:
the rep lied to you. the phone comes locked from the factory. gophonephones work on any at&t mnvo (cricket,etc) and postpaid out of the box. i seemed to get lucky requesting my unlock by calling customer service because my padfone x minis imei wouldnt come up on the device unlock request website.
But the phones definently locked out of the box regardless of what sim is initially put in first.
Sent from my ASUS PadFone X mini using XDA Free mobile app
Click to expand...
Click to collapse
this is true... anyway is there no other way unlocking it except contacting the customer service..??
unlocked AT&T Asus padfone x min successfully ?
have any unlocked AT&T Asus padfone x min successfully ? i m looking for unlock code. i m not able to request unlock code from at&t . third party source are legit ? are they able to unlock phones ? i found this attunlockcode.com ? have anyone ever tried them service ? waiting for reply .
Thanks,
alixa
I have code from requestion on att site as non mobility user but code is not correct, any assistance will be appreciated
raymondtita said:
I have code from requestion on att site as non mobility user but code is not correct, any assistance will be appreciated
Click to expand...
Click to collapse
What happens when you use the unlock code? You need to have a working non-AT&T SIM card installed in the device or it won't work.
shifuimam said:
What happens when you use the unlock code? You need to have a working non-AT&T SIM card installed in the device or it won't work.
Click to expand...
Click to collapse
The same situation, at&t have sent the code, but it does not fit, when typing writes the wrong code
Buck this Duck!
I got it taken care of by simply calling att and had the unlock code in about 10min. I gotta admit i worked for Bellsouth doing internal tech support for years so i knew what to say and what department to ask for. That experience with the company did have something to do with my results from a phone call. Whats funny and interesting is after that my request from the ATT website went through and i was sent a different code completely .. I thought it was device specific? So yes i can verify this as being fishy and a mystery to me as to if the IMEI was needed at all. Is it a ruse?
Perhaps its a bot that that handles the request from the site?
This is interesting so anyone please if you had a similar experience please post about it. So we can nail down this bootloader. I use mine as a stereo/map in my car and the phone as a emergency SIP device (plus i use the same towers so if my regular phone has any issues i have a quick backup). Plus i just like this phone once i got it bloat free it was actually serviceable!
Is there a functional rom link left please that would be awesome! Thanks a lot...