Hi guys! A new problem has started today with the latest version of Kies (Kies_2.0.3.11082_152_2). It fails to connect with the phone and shows the error, "cannot start service on this device. Pls disconnect and reconnect the device". What does this mean? Have tried everything. From re-installing Kies to re-installing device drivers using the Connection Error Resolution thing in the Tools menu of Kies. It was connecting fine till yesterday.
My laptop has Windows 7 Home Premium which is fully updated. And my phone is CF Rooted KF3 with Stock Kernel. Does anyone know what's wrong?
Windows is not starting the service Kies .
Go to your Windows services manager and check .
jje
JJEgan said:
Windows is not starting the service Kies .
Go to your Windows services manager and check .
jje
Click to expand...
Click to collapse
Hi JJ, I opened "Services" in windows, and in the list of Services, there is no service with the name KIES or Samsung Kies. Can you pls give a detailed answer. Thanks in advance.
Point to be noted is that this new version of Kies was working fine till yesterday, only from today it is not connecting the phone. When I un-install and re-install Kies, it connects properly and detects the phone (when connected via USB cable) just ONCE. After that whenever I try to connect the phone Kies is giving the error message. Also note, that I am able to view the contents of the phone normally via Windows.
Does anyone have the answer to this problem??? This problem of Kies not recognizing the phone when connected is being faced by many people. Has Kies stopped recognizing rooted phones???
My newly purchase from carrier also can't connect to pc. (xp )fail to find any driver when connect, namely those cdc serial and android mtp
Related
Hi,
I got a problem with connecting my sgs2 to Kies.
I've tried allot of things,
Uninstalled kies
Reinstalled kies
Update usb drivers manually
Try different usb cable/port.
Nothing works.
I can connect as mass storage but not with kies.
Could someone please help me. I need to update.
I got Windows 7 64bit notebook.
Skinn0 said:
Hi,
I got a problem with connecting my sgs2 to Kies.
I've tried allot of things,
Uninstalled kies
Reinstalled kies
Update usb drivers manually
Try different usb cable/port.
Nothing works.
I can connect as mass storage but not with kies.
Could someone please help me. I need to update.
I got Windows 7 64bit notebook.
Click to expand...
Click to collapse
I had same thing. In my case few times unplug the cable and plug back in helped. Weird but true. You can check if you can make connection via wi-fi ( kies wi-fi in phone settings) i was able to do it from very beginning before i got kies via cable sorted out.
Make sure your phone is unlocked when you plug it in. I spent a bit of time trying to get it talking initially including rebooting my phone, the PC, the phone & the PC. Turned out unnlocking the phone did the trick.
in settings/applications/development, make sure the USB debugging box is unticked.
I've tried those things too.
My notebook notice my sgs2 thats no problem, the problem is my notebook doesn't install the
Samsung_android and cdc serial driver. Those 2 fail.
Wierd thing is that it can connect as mass storage.
make sure you have no apps running! and USB debugging isn't ticked.
go onto stock TW launcher [will not work with launcher pro Etc AFAIK].
open task manager, clear all running apps and clear Ram. then open Kies and when loaded connect USB.
that's how i get it to work for me anyway
Rumble
That's what i tried to. But thats not the problem. Problem is that my laptop doesn't installs the cdc serial driver.
Sent from my GT-I9100 using XDA Premium App
Driver reinstall from within Kies ..
jje
JJEgan said:
Driver reinstall from within Kies ..
jje
Click to expand...
Click to collapse
I've also tried that, it didn't work..
I've discovered what the problem is...
My browcli.dll file is corrupted and thats why it can't install the drivers correctly.
I had this exact problem, so I followed some advice I found on the web somewhere
1) uninstall kies
2) re-install kies but choose english US, as they seem to have missed out the CDC drivers for other languages!
Skinn0 said:
Hi,
I got a problem with connecting my sgs2 to Kies.
I've tried allot of things,
Uninstalled kies
Reinstalled kies
Update usb drivers manually
Try different usb cable/port.
Nothing works.
I can connect as mass storage but not with kies.
Could someone please help me. I need to update.
I got Windows 7 64bit notebook.
Click to expand...
Click to collapse
STEPS TO USING KIES with a Samsung Galaxy S2 (SII, eye eye, anything you want to call it on Windows 7 vista or XP
1.Ensure your USB Debugging feature is not checked (when some stores copy your contacts from one fone to another, they check this box. USBD will F up your KIES.)
2. Stop your antivirus from your stock app manager.
3. Kies running on cuomputer, and phone at a home screen, plug it in.
voila.
If you have been using multiple phones over usb, or trying to root phones etc, i suggest you recover you delete any trace of usb or phone drivers on your machine, and repair your windows install. then try again.
This is how I fixed it for my scenario:
My Scenario:
few days back my SGS2 stopped recognizing apps installed on SD Card and I keep on getting "Force Close" error for installed (3rd party) apps on phone. I installed Kies on PC to backup my data before rooting my device, but Kies 2.0 was unable to read my phone. That's why i came here..
My Fix:
I uninstalled all downloaded (3rd party) apps and that fixed the issue. In all I removed more than 20 apps, that were installed on phone.
RCA:
I believe some 3rd party app or apps were messing up with my phone, my sdcard, my Kies. Anyways I am planning to root the device so my sole intention is to take back up of my data (pics, vids to be specific)
Suggestion:
1. Try connecting to Kies, after removing SD Card. It will narrow down if prob is with SDCard or SDCard data
2. Try uninstalling apps 1 by 1, to see which one is the culprit.
I had the same problem of Kies unable to connect to my phone. I could charge the phone, see it in the devices, connect through mass storage mode. Kies would even detect the phone when plugged in, tried to connect and would hang. I tried the usual steps (updated Kies, verified USB debugging is off, terminated all apps on the phone), but nothing worked.
I just rooted my phone and was concerned that something might have gone wrong in the process, resulting in the connection error, though every thing seemed to be normal. Out of desperation, I tried the diagnose connection problems button in Kies and Kies reinstalled the driver, tried connecting and rebooted the system. I tried again and this time it took much longer to install, but worked.
I suggest rebooting the system, before reinstalling Kies, as it worked after the reboot.
Hi, since this morning after update of Kies i cant conect my SGS2, the windows find it (cause i can transfer files from phone and SD) but Kies said "cant iniate service on the phone", anyone getting this issue after update ? Thx?
Tzi1983 said:
Hi, since this morning after update of Kies i cant conect my SGS2, the windows find it (cause i can transfer files from phone and SD) but Kies said "cant iniate service on the phone", anyone getting this issue after update ? Thx?
Click to expand...
Click to collapse
uninstall kies and reinstall.
Just tried that whit no sucess.
Try to Reboot the phone
Tzi1983 said:
Hi, since this morning after update of Kies i cant conect my SGS2, the windows find it (cause i can transfer files from phone and SD) but Kies said "cant iniate service on the phone", anyone getting this issue after update ? Thx?
Click to expand...
Click to collapse
Had the exact same problem after installing the latest Kies version 2.0.2.
I just disconnected the USB , then did a reboot. It worked.
U could also try reinstalling the drivers. Tools -> Install driver
Since I updated Kies my phone isn't supported for firmware upgrades anymore. I have the DBT german stock Rom whenever I start Kies and connect my phone it's recognized but Kies tells me that it's "not supported for firmware upgrade".
Any ideas or help please?
Sent from my GT-I9100
problem with kies
Had this problem as well,but have now sorted it out..first uninstall kies and and the drivers folder which is separate to keis.. then go to samsung site for sg2, and down load kies from there, when you have reinstalled kies, then plug the usb
lead into your phone and it will reload the drivers, it solved the problem for me. .
Hi can somebody help me , how to connect SGS2 to Kies via wifi ? ( not the Kies Air one ) , but there is an option on " wireless and network " setting,it supports synchronization with kies via wifi . thank you in advance. help
So why dont you use the Kies Air there nothing wrong with connecting to computer via this mode...
I may be wrong but I think this is the way you connect using the KA.
The thing is I just want to try it out since we have this function so why not use it ?, I think it's not the same as Kies Air , anyway thank you for your suggestion .
You start Kies, then you go to your phone and start "Kies Wifi", your computer asks you to accept the connection ... that's it.
speaks for itself I think.
I've tried many times before and it's said " No Device " but with kies air no problem , is it just me or anybody having the same issue ?
those two are completely different!
Kies Air gives you access to your phone's internal sdcard letting you copy/move/delete/whatever files via the (!!) webbrowser!
Kies WiFi establishes a connection between the phone and Kies Software on your Computer via WiFi. You start Kies on your computer, start Kies Wifi on your phone, wait until it shows your computer in the list (assuming you are in the same network), click on the computer in the list and then accept the request on your computer. Kies is recognizing the phone and you are connected.
No device means there is no connection. Make sure you are in the same network, otherwise it won't work!
Thank you for your suggestion , but everytime I tried to connect to kies via wifi nothing happened except it just show me only my network name ( see the attachment below ) and yes both devices connected to the same network.
i have the same problem and did not get any solution yet and by the way do u have any wifi problems like u r connected to the wireless network but there is no internet data transfer please any one help
I've had the same problem, scanning for devices and the computer doesn't show up.
Try'd turning wifi off and on, restarting phone and it still didn't work. Computer has no firewall running at all, so its not getting blocked.
Try'd it a day later, it worked again :/
not helpful but just make sure your computer has been restarted recently, just to make sure the 2 (i think) kies process's are running in the background
can anyone upload a copy of kies wifi backup plzzzz
i uninstalled it by accident using titanium backup, from my wife's SII :s
Here is a step by step walkthrough and video http://www.careace.net/2011/05/03/how-to-download-and-use-kies-air/ for the Samsung Captivate; should work similarly for the GS2.
gkassar said:
can anyone upload a copy of kies wifi backup plzzzz
i uninstalled it by accident using titanium backup, from my wife's SII :s
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Click to collapse
Please
Does anyone have any idea what is the reason i'm keep getting "Mobile connected" message whenever i try to install Samsung USB driver? A total clean restart with no others USB device or phone connected still give me this problem. (feel **** since i'm unable to root my phone due to this....)
By the way a XP system.
vyis said:
Does anyone have any idea what is the reason i'm keep getting "Mobile connected" message whenever i try to install Samsung USB driver? A total clean restart with no others USB device or phone connected still give me this problem. (feel **** since i'm unable to root my phone due to this....)
By the way a XP system.
Click to expand...
Click to collapse
How do you try to install the USB drivers?
I used KIES for installing the phone drivers initially to my PC (also running on XP).
Then I closed KIES and killed any process of KIES in Task Manager to make sure, that KIES is no longer running/active.
Since then I can use/access my phone directly by the Windows Explorer, flash ROMs and/or kernels with Odin, etc..
Good luck !
It_ler said:
How do you try to install the USB drivers?
I used KIES for installing the phone drivers initially to my PC (also running on XP).
Then I closed KIES and killed any process of KIES in Task Manager to make sure, that KIES is no longer running/active.
Since then I can use/access my phone directly by the Windows Explorer, flash ROMs and/or kernels with Odin, etc..
Good luck !
Click to expand...
Click to collapse
By kies. But after installation of kies, it's still fail to detect my phone with CDC serial and android driver missing. Then I try the USB driver from kies folder,but it will keep giving me "mobile connected " error, despite I fully clean kies and relevant device installed before proceed.
However this problem only occur for newer version of kies. I have no problem installing older driver (USB driver version 1.3.450, but the older version doesn't support s2 )
All of a sudden my Galaxy S2 has started giving me the Error: Hardware ID Missing every time I plug it into my PC
It worked perfectly fine until today.
I have rebooted my PC
I have fully removed and reinstalled Kies
I have restarted the Phone (including removing the battery)
I have factory reset the phone
It does not pick up in Kies either
Phone otherwise works perfectly fine
We have 4 Samsung devices here:
My SGS2
My Galaxy Tab 2 10.1 Wifi P5110
My Wifes Galaxy Tab 2 10.1 3G P5100
My Sons Galaxy Pocket
All pick up fine including in Kies except for my SGS2
Hi, got same problem after updated to new firmware. Kies only detected ext memory but not internal memory. Everything was fine before updated.
Sent from my GT-I9100 using xda premium
ok flashed the firmware back to the current none rooted firmware for my supplier and that has not changed a thing either.
I seem to recall that kies updated itself this morning so it could be a glitch in that.
Larkspeed said:
ok flashed the firmware back to the current none rooted firmware for my supplier and that has not changed a thing either.
I seem to recall that kies updated itself this morning so it could be a glitch in that.
Click to expand...
Click to collapse
im guessing you have a windows pc?
samsung put out a driver update for the computer that caused the error.
only way i found to fix the problem is to do a system restore back a few days before the update.
my update was automatic, im going to see if i can stop that update from happening for now..
ic you can call samsung and make them aware like i did...
You can as well forget about kies altogether and your problem is all gone.
BTW I hate that terrible app called kies
Swyped from my Samsung Galaxy SII
dtr145r said:
im guessing you have a windows pc?
samsung put out a driver update for the computer that caused the error.
only way i found to fix the problem is to do a system restore back a few days before the update.
my update was automatic, im going to see if i can stop that update from happening for now..
ic you can call samsung and make them aware like i did...
Click to expand...
Click to collapse
I did send am email to them but got no answer about it.
For now i'll leave kies off until they fix it.
Oh can I just say your signature just caught me out. I thought my mouse has gone crazy
It's the fault of outdated Windows Update drivers for our phones.
Correct way of installing drivers if above error is present:
1. Disconnect phone from PC.
2. Uninstall Kies and drivers.
3. Download fresh copy of Kies from Samsung website.
4. Turn off Internet connection on PC <- important! This will force OS to look for drivers on PC first instead of Windows Update.
5. Install Kies, run it.
6. Connect phone to PC and wait for drivers installation.
7. Turn on Internet connection.
8. Done.
GIBbeerSKY said:
It's the fault of outdated Windows Update drivers for our phones.
Correct way of installing drivers if above error is present:
1. Disconnect phone from PC.
2. Uninstall Kies and drivers.
3. Download fresh copy of Kies from Samsung website.
4. Turn off Internet connection on PC <- important! This will force OS to look for drivers on PC first instead of Windows Update.
5. Install Kies, run it.
6. Connect phone to PC and wait for drivers installation.
7. Turn on Internet connection.
8. Done.
Click to expand...
Click to collapse
got mine fixed by doing that... thanks sir.. :good:
Yup that fix worked perfectly thanks for that.
Yep disconcerting form the net while I did the re-install of Keis totally fixed it for me to! Thanks a lot! :highfive:
GIBbeerSKY said:
It's the fault of outdated Windows Update drivers for our phones.
Correct way of installing drivers if above error is present:
1. Disconnect phone from PC.
2. Uninstall Kies and drivers.
3. Download fresh copy of Kies from Samsung website.
4. Turn off Internet connection on PC <- important! This will force OS to look for drivers on PC first instead of Windows Update.
5. Install Kies, run it.
6. Connect phone to PC and wait for drivers installation.
7. Turn on Internet connection.
8. Done.
Click to expand...
Click to collapse
joelunch said:
Yep disconcerting form the net while I did the re-install of Keis totally fixed it for me to! Thanks a lot! :highfive:
Click to expand...
Click to collapse
I'm having this issue as well. I updated 4.0.3 galaxy note to 4.0.4 and now my phone isn't recognized as USB only camera.
I'll uninstall Kies and try again.
GIBbeerSKY said:
It's the fault of outdated Windows Update drivers for our phones.
Correct way of installing drivers if above error is present:
1. Disconnect phone from PC.
2. Uninstall Kies and drivers.
3. Download fresh copy of Kies from Samsung website.
4. Turn off Internet connection on PC <- important! This will force OS to look for drivers on PC first instead of Windows Update.
5. Install Kies, run it.
6. Connect phone to PC and wait for drivers installation.
7. Turn on Internet connection.
8. Done.
Click to expand...
Click to collapse
Your fix worked for me as well. You are the best, thank you.
GIBbeerSKY said:
It's the fault of outdated Windows Update drivers for our phones.
Correct way of installing drivers if above error is present:
1. Disconnect phone from PC.
2. Uninstall Kies and drivers.
3. Download fresh copy of Kies from Samsung website.
4. Turn off Internet connection on PC <- important! This will force OS to look for drivers on PC first instead of Windows Update.
5. Install Kies, run it.
6. Connect phone to PC and wait for drivers installation.
7. Turn on Internet connection.
8. Done.
Click to expand...
Click to collapse
Can you be a little more specific in your instructions? The way you've ordered and worded the steps is really vague and does't make much sense, especially since the PC must be connected to the internet to install Kies. I'm also confused as to whether I'm supposed to uninstall the Kies on my phone as well, or leave it be.
EDIT: Retried the installer and everything worked perfectly, just make sure the internet is down before you plug in your device.
If you still have trouble with "Hardware ID Missing" I suggest the following:
1.Install the latest version of Kies.
2.Uninstall only the "SAMSUNG USB Driver for Mobile Phones".
3.Install the slightly older "SAMSUNG USB Driver for Mobile Phones.exe" version 1.5.6.0 from the from the following link:
http://drivers.softpedia.com/dyn-postdownload.php?p=170044&t=4&i=1
Thanks a lot for the solution that was really hard to find. Worked for My Samsung Galaxy Note just in time for the new firmware update
Mine worked for a couple days and now is back again.
Sent from my SPH-D710 using xda premium
Just go into device manager plug the phone in and you should see Samsung drivers appear in usb section just uninstall them restart pc and fixed (you might have to connect your phone a couple of times to re install the right driver after reboot)
Lycoss said:
If you still have trouble with "Hardware ID Missing" I suggest the following:
1.Install the latest version of Kies.
2.Uninstall only the "SAMSUNG USB Driver for Mobile Phones".
3.Install the slightly older "SAMSUNG USB Driver for Mobile Phones.exe" version 1.5.6.0 from the from the following link:
http://drivers.softpedia.com/dyn-postdownload.php?p=170044&t=4&i=1
Click to expand...
Click to collapse
i tried and it works but not so well.
the message is gone and i can use MTP to read the contents in the phone and memory card.
but i cannot connect to kies
It just keep connecting and lastly after around 5 - 10 minutes, KIES show "device not responding... please reboot the device."
kchiman said:
i tried and it works but not so well.
the message is gone and i can use MTP to read the contents in the phone and memory card.
but i cannot connect to kies
It just keep connecting and lastly after around 5 - 10 minutes, KIES show "device not responding... please reboot the device."
Click to expand...
Click to collapse
Are you running Kies along with the Samsung driver suite? Because they don't necessarily play nice together.
tdunham said:
Are you running Kies along with the Samsung driver suite? Because they don't necessarily play nice together.
Click to expand...
Click to collapse
i am sorry i am not quite understand what is Samsung driver suite.
I just go to samsung website to get the latest KIES and download Driver 1.4.8.0 and 1.5.6.0 exe
hardware id missing shown after installing the latest KIES with the default driver 1.5.9.0
then i uninstall the driver from control panel and restart my computer
after that i install the driver 1.4.8.0 (or 1.5.6.0) (Oh. sorry I cannot confirm that the driver version right now as I am not @ home, )
then restart the computer again
before running the KIES
i plug my phone first and let the driver installed.
after driver installed , i remove my phone as usb drive
then i run KIES and plug my phone