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just looking for some tips or something..
I have an upgrade on April 3rd..how can i get it sooner?...I was wondering how I can persuade a Verizon rep into giving it to me now, (or when TB comes out) anyone ever accomplish this? or is there no way they would do that?
trentonw said:
just looking for some tips or something..
I have an upgrade on April 3rd..how can i get it sooner?...I was wondering how I can persuade a Verizon rep into giving it to me now, (or when TB comes out) anyone ever accomplish this? or is there no way they would do that?
Click to expand...
Click to collapse
1) Good luck on the early upgrade. My NE2 is due in May. If it works for you, send him my way
2) If the TBolt release date keeps slipping you and I will both be able to use our upgrades
-Frank
Yeah probably March 17th.
Sent by my Droid Incredible
I did it when my OS went out on blackberry storm and when my HTC Incredible's display got sweat behind it. I was also having signal issues with the HTC. Now I have a Facinate (my third) with all kinds of issues and am hoping to get it swapped out too. The bottom line is... I don't think they will swap out phones without you having major documented issues with your current phone. I'm very lucky that I have a great Verizon store by me and understanding reps. Just my 2 cents. Heck, who knows!!? It doesn't hurt to ask! I Good luck!
Sent from my SCH-I500 using XDA App
lol....thanks for the input...if it doesn't come out till 3/17 I probly won't even bother...i was thinking out was going to come out this week!...
Sent from my DROIDX using XDA App
The buy back program at BB.ends Feb 26th and its stated on their site so that means it is the 24th.
Don't listen to the other forums they lie for attention
Sent from my HTC Incredible using XDA App
Someone on here awhile back suggested getting your upgrade date moved forward under the guise of wanting to order an iPhone, then since it is changed in the system, get the Thunderbolt instead.
trentonw said:
just looking for some tips or something..
I have an upgrade on April 3rd..how can i get it sooner?...I was wondering how I can persuade a Verizon rep into giving it to me now, (or when TB comes out) anyone ever accomplish this? or is there no way they would do that?
Click to expand...
Click to collapse
If you want to get the T-Bird before your upgrade date, you can buy it new by adding another line to your account -- $10. (The price of the T-Bird is the same whether you're upgrading or buying it new.) After you buy, go to Verizon store and switch the phone numbers so your current number is on the T-Bird. Once your upgrade date is passed, cancel the extra line. You'll pay $10 extra for a couple of months, but you'll have the new T-Bird.
This may sound shady, but it's perfectly legit if you think about it. And no, they won't move up your upgrade date.
I spoke to a rep on the phone yesterday and asked about the same thing (my upgrade is on 4/8). She told me that the most they can move your upgrade date is 30 days. So I suggest calling them on 3/3 and asking them about it.
Kevo58 said:
If you want to get the T-Bird before your upgrade date, you can buy it new by adding another line to your account -- $10. (The price of the T-Bird is the same whether you're upgrading or buying it new.) After you buy, go to Verizon store and switch the phone numbers so your current number is on the T-Bird. Once your upgrade date is passed, cancel the extra line. You'll pay $10 extra for a couple of months, but you'll have the new T-Bird.
This may sound shady, but it's perfectly legit if you think about it. And no, they won't move up your upgrade date.
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Click to collapse
Aren't they going to require a data package on the new line, and require keeping the data on the old line as well?
Each line with a smart phone needs a data plan.
Sent by my Droid Incredible
jbh00jh said:
Each line with a smart phone needs a data plan.
Sent by my Droid Incredible
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Click to collapse
I keep an old flip phone just to use as a third line phone..... but yes you need to have a data plan with every smartphone and I think you need a phone on every line.
Before Verizon changed their upgrade rules, you were able to upgrade after 13 months on a 2yr contract. If it was on a family plan, it had to be the main line. I was able to do this every since the BB Tour came out. I got an Eris 4 months later at the discounted price. I did this when the D2 came out as well. Now it took me calling back and forth until I got a cool rep and did it for me. Each rep had their reasons why they couldnt and why the others did it for me werent supposed to. To get the D2, took me 3 days of trying of about 3-8 calls a day. I upgrade on that time, 11 months early. When I called today, I was told, wont be happening anymore because of their new policy.
W/e you decide to do, you have a better chance of doing it over the phone as the rules are different for them than retail. I have to wait until July, so I feel your pain. =( But it will be the first time I have ever used my new every 2 cuz I have never waited this long before, lol.
fire n ice said:
I spoke to a rep on the phone yesterday and asked about the same thing (my upgrade is on 4/8). She told me that the most they can move your upgrade date is 30 days. So I suggest calling them on 3/3 and asking them about it.
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Nice! Thanks for sharing.
Sent from my DROIDX using XDA App
.looks like I'll most likley be getting a tb soon...i don't like the price tag though....300wtf. 50 mail in rebate makes me feel better...whatever hah..and once I know ok satisfied with the tb ill sell my dx....
Sent from my DROIDX using XDA App
This information was good to know, I have the upgrade on the same date (4/3) but I'm not going to bother pulling strings until an exact release date is announced. How exactly did you convince Verizon to move your upgrade date? I'm just curious which number I should call when it gets announced so I can try to negotiate with them.
I just went through the 611 on my phone and selected the upgrade option. When the rep answered, I straight up asked lol. The only catch is you have to call within the 30 days of your upgrade. You can't move your upgrade date until then.
trentonw said:
just looking for some tips or something..
I have an upgrade on April 3rd..how can i get it sooner?...I was wondering how I can persuade a Verizon rep into giving it to me now, (or when TB comes out) anyone ever accomplish this? or is there no way they would do that?
Click to expand...
Click to collapse
by the way things are going now your contract will be up by the time the phone comes out.
psycho_maniac said:
by the way things are going now your contract will be up by the time the phone comes out.
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Click to collapse
yeah its not looking good
**** I just *****ed about my phone .. told them I wanted a different one...im only sux months into my new contract and ill have a tb when ever they decide to release the damn thing lol
sent from my super fast battery draining droid x
Like a few others here, I am only eligible for the $75 upgrade (got a moment back in april last year, bought evo outright when it launched), which at best, would land me the 3D for $395 (if amazon honors it). I decided to snoop around the internet some more and came across this:http://slickdeals.net/forums/showthread.php?t=3011929
I haven't tried it yet, but I will tomorrow. I'm on a secondary line on our family plan, so if it works for me, it should work for anyone else.
I will post my success or failure (knock on wood) story below. If anyone else has luck, please post!
How is this any different than the "absolute CS" thread?
sent from anything but an iPhone
spalding1028 said:
Like a few others here, I am only eligible for the $75 upgrade (got a moment back in april last year, bought evo outright when it launched), which at best, would land me the 3D for $395 (if amazon honors it). I decided to snoop around the internet some more and came across this:http://slickdeals.net/forums/showthread.php?t=3011929
I haven't tried it yet, but I will tomorrow. I'm on a secondary line on our family plan, so if it works for me, it should work for anyone else.
I will post my success or failure (knock on wood) story below. If anyone else has luck, please post!
Click to expand...
Click to collapse
Nothing new here
Sent from my PC36100 using XDA Premium App
spalding1028 said:
Like a few others here, I am only eligible for the $75 upgrade (got a moment back in april last year, bought evo outright when it launched), which at best, would land me the 3D for $395 (if amazon honors it). I decided to snoop around the internet some more and came across this:http://slickdeals.net/forums/showthread.php?t=3011929
I haven't tried it yet, but I will tomorrow. I'm on a secondary line on our family plan, so if it works for me, it should work for anyone else.
I will post my success or failure (knock on wood) story below. If anyone else has luck, please post!
Click to expand...
Click to collapse
I hate to bump this thread but gotta tell you something. The fact that you are the secondary line and not the primary on your family plan isn't good for you. If your primary line is eligible for the 12 month premier gold upgrade then they're not going to do it on another line. Sprint has been doing this for people who were on Premier before the Gold/Silver thing and lost their 12 month upgrade. Your secondary line would have never had the 12 month upgrade. Your best bet is to get them to reset the date on the main line unless you are already sprint premier gold then use that line to buy the phone and after they activate it go back online and switch that lines old phone back to it and switch your evo 3d to your line.
I can't speak for anyone else, but it worked for me. I was able to get two lines (neither were the primary) upgraded, and both lines got the evo with in 2 weeks of the initial release.
I called and asked if there was a way I could get the 3d at the 199 price, the lady put me on hold, then came back and said I could buy my upgrade for $75 for each line. I said no thank you, then I politely asked if there was anyway I could do it without paying. She put me on hold again, and came back and told me I would be pushed through in a few hours. She even called me a few hours later to let me know I was ready to preorder.
Yes it also worked for me. My primary line was already elgible, but they still upgraded my number which was a secondary, I had no luck with the 3rd line though.
Did it earlier today after talking to the 2nd CSR. The main line on my account WAS premier gold (we got it upgraded back in april this year). My secondary line which would've been eligible come this december got it's eligibility reset, so it's now eligible. Just like with shadowhawk2020, they called me about 2 hours later telling me that I was eligible for the fully discounted upgrade.
spalding1028 said:
Did it earlier today after talking to the 2nd CSR. The main line on my account WAS premier gold (we got it upgraded back in april this year). My secondary line which would've been eligible come this december got it's eligibility reset, so it's now eligible. Just like with shadowhawk2020, they called me about 2 hours later telling me that I was eligible for the fully discounted upgrade.
Click to expand...
Click to collapse
I did the same exact thing as well today...super easy
Sent from my HERO200 using XDA Premium App
shadowhawk2020 said:
I can't speak for anyone else, but it worked for me. I was able to get two lines (neither were the primary) upgraded, and both lines got the evo with in 2 weeks of the initial release.
I called and asked if there was a way I could get the 3d at the 199 price, the lady put me on hold, then came back and said I could buy my upgrade for $75 for each line. I said no thank you, then I politely asked if there was anyway I could do it without paying. She put me on hold again, and came back and told me I would be pushed through in a few hours. She even called me a few hours later to let me know I was ready to preorder.
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Click to collapse
damn I had tried a few times with no luck then got the purchase option.. I took it, worried that i had no other choice. whatever it's still way cheaper this way
ive been with sprint forever and i've learned from experience just keep repeating a problem you have had with there service or something you don't agree about while your trying to get what you want and even if it takes you all the way to the cancellation department they are the ones that can do the most for you anyway. i've had them send me new phones. i had an upgrade from touch pro to touch pro 2 for free. i got them to give my secondary line an upgrade a year early. and now just recently got them to push my upgrade a year early for my evo to evo3d not to mention having money knocked off my bill. just gotta play your cards man. goodluck
Can't say I'm too surprised, but can a company be more ambiguous about a release?
Many sources are claiming that it will release on Sunday 9/18. I've called 3 different local att stores and my answers ranged from never heard of it to we are restaging our store on Sunday 9/18 for some new phones but the SGS II is not part of it
Commercials on TV are everywhere, Sprint customers already have their hands on it and we(ATT customers) are left with "coming soon" without even a concrete release date.
The phone is already on the verge of being late to the party(been out since May globally) so come on AT&T, and give us some information that is worth something!
Botched? AT&T will release whenever and still sell a ton. Only people like you and me really care when the release date is.
I just called att sales and and they gave me the same old story about keep checking online. I pushed the issue about wanting to talk to a supervisor since I have heard that the stores are stocking them as we speak. He came back on and said he talked to his store manager (confused here as when you call sales they connect you to a store?) and then said his manager confirmed that they are stocking them in the stores but STILL could not give a release date. He said that could mean a few days or a week/s until they receive the release date. I said sprint came out with it today. I also asked about pre-order and he said they are not taking pre-orders. I am JUST AS frustrated as you on this whole fing matter. Just give us a REAL TRUE RELEASE DATE. I am GLAD that I never run att software and don't rely on them for it to be released ever. Well I guess we will see on Sunday. I will probably stop by a local att store today also and push them for info. I will be back once I am able to during my lunch break.
Sent from My KickAss Captivated CM7 OC'd 1.5Ghz/Undervolted
(1) It's AT&T
(2) It's not an Apple product.
Regardless how much potential GS2 can be, AT&T simply won't give a s**t because it will never sell as many as iPhone 5 can be.
Best friend works for AT&T and they haven't got them in stock yet. They haven't heard a release date yet either. I can say that seeing sprint release it has me EXTREMELY anxious for this damned thing on AT&T. He knows how much I want this phone and is going to let me know as soon as they get it in stock.
Okay I am calling MANY ATT stores local to me (at least I have about 18 local stores that I am in the process of calling now. I will continue to update this post whenever I get a chance. I am listing the phone number, whether they say if/when the release date is, whether they say the do/don't have it IN STORE NOW. So far this is the first couple I have called:
EDIT: I called alot of the local att stores and listed them all below. Kind of bummed that none other than 1 said with good confirmation that they hadn't heard of a release yet. Some that say possibly Saturday said that that USUALLY before a phone is released they will get inventory the day before. I had let them know that I had spoken to 611 earlier which told me stores were starting to get stock today for either this Sunday 18th or next Sunday (which was TRUE from my conversation with 611). So I guess ONLY Sunday we will NO FOR SURE one way or another...I had also mentioned what the 1 store told me that they had them. Sorry but I am so excited and upset with the not hearing anything from att.
GS2 RELEASE DATE
1PHONE NUMBER.
2RELEASE DATE
3 IN STORE NOW
949-553-9861
NO
NO
949-764-0021
NO
NO
949-622-8240
18TH
YES (Said she guarantees it, close to inventory specialist)
714-327-0292
NO
NO
714-258-8290
NO
NO
714-965-4917
NO
MAYBE GET STOCK TOMORROW
714-541-0162
NO
MAYBE GET STOCK TOMORROW
714-573-0500
NO
NO
714-596-2700
NO
NO
949-559-1457
NO
NO
949-699-0643
NO
NO
949-425-0600
NO
POSSIBLY TOMORROW
714-285-9800
BUSY/NO ANSWER
714-538-5700
NO
NO
562-402-2417
NO
NO
562-402-8700
NO
POSSIBLY SATURDAY
714-870-9912
NO
NO
562-690-7522
NO
POSSIBLY SATURDAY
Sent from My KickAss Captivated CM7 OC'd 1.5Ghz/Undervolted
Same thing happened with the release of the Captivate, T-Mobile got it first on a Thursday and rumors were that AT&T were releasing it that Sunday, no official announcement just a rumor. Went to AT&T that Saturday to ask about it and they said they only had cases for it but wouldn't expect it for another week, went across the street to Best Buy and they had it in stock!!!! Bought it and went back to AT&T with the Captivate in hand and asked to buy the case LOL.
Hopefully I'll have such luck tomorrow, if not then I'll be patient and get it Sunday, but if it's not out then Sprint may have my service!
Its botched because they are a couple of days behind sprint?
The international version has been available for months if you have deep enough pockets.
If you can only afford a subsidized phone, keep waiting.
This is the captivate forum btw. If you bought a captivate on release or since then that line isn't eligible for an upgrade yet anyway.
BenKranged said:
Its botched because they are a couple of days behind sprint?
The international version has been available for months if you have deep enough pockets.
If you can only afford a subsidized phone, keep waiting.
This is the captivate forum btw. If you bought a captivate on release or since then that line isn't eligible for an upgrade yet anyway.
Click to expand...
Click to collapse
Speak for yourself. I got a Captivate less than a year ago and I'm eligible for an upgrade.
Same here actually Shammyh.
And don't forget that THIS phone is being released this weekend. They could be referring to this phone if they don't know the difference:
http://pocketnow.com/android/att-announces-budget-priced-huawei-imuplse-4g
Shammyh said:
Speak for yourself. I got a Captivate less than a year ago and I'm eligible for an upgrade.
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Click to collapse
Lol me too! I used my upgrade at wal mart on christmas eve, they never took the upgrade off my account!
Shammyh said:
Speak for yourself. I got a Captivate less than a year ago and I'm eligible for an upgrade.
Click to expand...
Click to collapse
Well he meant the regular users without a special plan. I bought my Captivate in July 2010but i used my wife's upgrade Contract..... my Captivate Died on Weds so I was forced to use my Mother-inlaw's contract. That is the only reason I have the ability to upgrade to the SGS II if released on Sunday. Other than that I would have 6 more months to wait.
I bought the Captivate, July 17, 2010, I have been eligible for an upgrade since July 18, 2011, YMMV.
Aquarianperry said:
I bought the Captivate, July 17, 2010, I have been eligible for an upgrade since July 18, 2011, YMMV.
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Click to collapse
I bought mine in september '10 and I'm not eligible for an upgrade until may of '12. What I'm gonna do though is use an upgrade from another line on my plan. This way I can get the gs2 now and have the option for the prime or even gs3 next year.
Sent from my SAMSUNG-SGH-I897 using XDA App
BenKranged said:
Its botched because they are a couple of days behind sprint?
The international version has been available for months if you have deep enough pockets.
If you can only afford a subsidized phone, keep waiting.
This is the captivate forum btw. If you bought a captivate on release or since then that line isn't eligible for an upgrade yet anyway.
Click to expand...
Click to collapse
Ya I got my first cappy in July 1007 model, then my wife in October 1010 model. Mine is the primary account holder and my upgrade was ready as of end of August. So ya I am ready.
Sent from My KickAss Captivated CM7 OC'd 1.5Ghz/Undervolted
Well I got a bit more bad news for us waiting for the S2 on ATT. I just came back from my local Radioshack and a Samsung rep was there. He told me specifically that the Galaxy S II will be launched on AT&T in early to mid OCTOBER!! WTF
I may wait a few more months and see what comes out by the end of the year, they shouldn't have waited to release this on ATT this long!
Ok so at&t giving special treatment to some customers and giving them more than 1 upgrade per line every 2 years is just one more reason to dislike them as a carrier.
Why does at&t not give me special treatment? I have 4 lines on my family plan and also u-verse tv service.
Playing favorites is a sure way to piss some customers off.
eep2378 said:
Well I got a bit more bad news for us waiting for the S2 on ATT. I just came back from my local Radioshack and a Samsung rep was there. He told me specifically that the Galaxy S II will be launched on AT&T in early to mid OCTOBER!! WTF
I may wait a few more months and see what comes out by the end of the year, they shouldn't have waited to release this on ATT this long!
Click to expand...
Click to collapse
Thank god I decided to import my phone a week before the first announcement lol. That is just too long of a wait already without having any concrete dates. Makes me wonder if they are really holding it out to be sure it competes with something.
Poor americans. Drunk on credit, heading for a cliff, with the corporate greedheads telling you keep going they've got the GPS heading locked in. Guy above is probably right too with the comments about apple having interests it needs to protect. System is clearly broken. Dunno how, but the volk in europe are getting closer to pushing reboot. For that matter, we all gotta flash a new kernel, yellow triangle be damned!
This doesn't pertain to htc rezound specifically, but wasn't sure where else to ask this question...this is the only phone forum I visit on a regular basis. Currently, I have 4 lines on my account including the primary and pay $349 per month for service. Last June I upgraded my primary line through Amazon, but this month Verizon charged my account $310 for "adjusted device charge" and when I called them about it they said it was because I didn't return the signed paper contract they sent me so they charged the full price of the phone(Droid charge). This made no sense, but all of a sudden today they credited the $310 dollars to my account and even though I'm not eligible for upgrade till June of next year on the primary line...I'm still able to upgrade to any phone with discounted pricing now on that line. Is this a error in their system or is it something else ..like customer satisfaction deal...or something? I've been with them since...well forever ...first and only carrier. Hypothetically, If I upgrade using that line...what's the worst that could happen?.. I'm not going to because everyone is currently happy with their phones, but if I were to.thanks!
If it allows you to upgrade then that is their problem on their end. Once you have the phone in hand they can't ask you to send it back, especially since you would have paid for it and "signed" a new contract.
Same thing happened to me awhile back on a dumbphone for the wife. I took the auto draft off my account and sucked it up knowing I could use her upgrade at any time. I've been able to stagger our upgrades so I have one every year. I get a New phone and the wife gets my hand me downs. Until she cares, I'm set. Omni, Inc, TBolt, and now the Rezound. I didn't get too pissed so no credit but the extra $100 was worth it in the long run. I would have raised hell if it were a smartphone.
KORM via the beast known as the Rezound.
txkorm said:
Same thing happened to me awhile back on a dumbphone for the wife. I took the auto draft off my account and sucked it up knowing I could use her upgrade at any time. I've been able to stagger our upgrades so I have one every year. I get a New phone and the wife gets my hand me downs. Until she cares, I'm set. Omni, Inc, TBolt, and now the Rezound. I didn't get too pissed so no credit but the extra $100 was worth it in the long run. I would have raised hell if it were a smartphone.
KORM via the beast known as the Rezound.
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Click to collapse
The weird part is I didn't make a big deal about it...I made NO DEAL..I called and simply asked about the charge and today I was credited. I hope that upgrade sticks on my account..getting one a year and half before you are eligible is quite handy
antispiral said:
The weird part is I didn't make a big deal about it...I made NO DEAL..I called and simply asked about the charge and today I was credited. I hope that upgrade sticks on my account..getting one a year and half before you are eligible is quite handy
Click to expand...
Click to collapse
Yes it is.
KORM via the beast known as the Rezound.
antispiral said:
The weird part is I didn't make a big deal about it...I made NO DEAL..I called and simply asked about the charge and today I was credited. I hope that upgrade sticks on my account..getting one a year and half before you are eligible is quite handy
Click to expand...
Click to collapse
I would recommend that you use it soon as they have offline time that often audit accounts that have large credits applied to them to make sure everything is legit... If they notice this, they may change it but YMMV...
Buy the nexus and resell it
I was thinking of doing that but then reconsidered..especially since the rumor of Verizon getting the galaxy note..named galaxy journal or something. I'm happy with all the phones currently on the account!
Feel free to remove or move the topic if it doesnt belong.
Since I left apple for android a few years ago I used to get yearly upgrades when all of a sudden thy stopped. I called att and they said since I'm the account holder (share plan) and my portion of the bill is more I then get earlier upgrades. Essentially they said a portion of my monthly bill goes to paying off the cell phone and the rest goes to my monthly charges. By their logic...if I pay off my phone in a years time and they won't let me upgrade then shouldn't my monthly bill go down?? The att rep told me that is basically exactly how it works and she told be to keep checking to see if my upgrade date gets adjusted but it never does. 10 year customer paying $200/mo, I'd really like my yearly back.
Sent from my SAMSUNG-SGH-I717 using xda premium
I've never heard of this. On a shared plan any lines update can be used to upgrade another line. I.e. your daughter can use the update available on your phone line to upgrade her own and you could use hers 6 months later when her line is due. A good customer can usually be offered an upgrade 1 month early of their scheduled upgrade but not every twelve months. None of your bill goes to paying off your devise directly. What ever rep told you that is of their rocker. The fact is that they lose money every time sometime upgrades so they understandably have to be restrictive to how often this happens which is every 18 months.
An extra standard line on a shared plan is $10/month last I checked. This line also gets upgrades. If there are 2 people using the plan you can get the extra line and cycle the 3 upgrades to get upgrades more frequently. It costs money to do it but a year and a half is 6 months to long..
johnrippa said:
I've never heard of this. On a shared plan any lines update can be used to upgrade another line. I.e. your daughter can use the update available on your phone line to upgrade her own and you could use hers 6 months later when her line is due. A good customer can usually be offered an upgrade 1 month early of their scheduled upgrade but not every twelve months. None of your bill goes to paying off your devise directly. What ever rep told you that is of their rocker. The fact is that they lose money every time sometime upgrades so they understandably have to be restrictive to how often this happens which is every 18 months.
An extra standard line on a shared plan is $10/month last I checked. This line also gets upgrades. If there are 2 people using the plan you can get the extra line and cycle the 3 upgrades to get upgrades more frequently. It costs money to do it but a year and a half is 6 months to long..
Click to expand...
Click to collapse
My sister is the account holder, but I'm an authorized user, and am always in att. Well I got two of our three lines upgraded early, both went with the skyrocket, but I then wanted the s3. Loved it but I wanted a bigger screen(found out the hard way you only get one trade in) so I traded my new s3 for a white note. Im the main line and we all get our upgrades like a year and a half in
Sent from my SAMSUNG-SGH-I717 using xda premium
johnrippa said:
I've never heard of this. On a shared plan any lines update can be used to upgrade another line. I.e. your daughter can use the update available on your phone line to upgrade her own and you could use hers 6 months later when her line is due. A good customer can usually be offered an upgrade 1 month early of their scheduled upgrade but not every twelve months. None of your bill goes to paying off your devise directly. What ever rep told you that is of their rocker. The fact is that they lose money every time sometime upgrades so they understandably have to be restrictive to how often this happens which is every 18 months.
An extra standard line on a shared plan is $10/month last I checked. This line also gets upgrades. If there are 2 people using the plan you can get the extra line and cycle the 3 upgrades to get upgrades more frequently. It costs money to do it but a year and a half is 6 months to long..
Click to expand...
Click to collapse
You could be right but I don't know. When the Samsung blackjack 2 came out I got it on regular upgrade, maybe 10 months later I went in to the store to pay my bill and I was digging the iPhone 3g so I asked when exactly is my next upgrade date, she said I can upgrade now...I was like really?! So of course I did. I was 6 months in on my iPhone 3g when I herd of the iPhone 4 coming out, I used the text number to check upgrade status and it said I could upgrade in June of that year which was exactly when the ip4 came out (got it on launch day) as soon as I had the phone I texted the number again and it said I can upgrade exactly 1 hear from the day I got the ip4 (12 months) a year later I got the infuse checked status and now I'm back to 2 year upgrades, I got the note with my third line. So that's 3 phones in 3 years...highly u likely to be a system screw up. I called att and what I mentioned on the first post is what they said, my bill is $200, I'm responsible for the actual $80 plan, unlimited data and text, my gf is responsible for the $10 add a line and unlimited data and text, my 3 line no one uses.
So if att never gave 12 yearly upgrades than why did I receive 3 of them.
Sent from my SAMSUNG-SGH-I717 using xda premium