So the other day im standing at the door waiting for my fiancée to go out for lunch and i dropped my phone on our hardwood (giggity) floor. It had a case on it and it couldnt have fallen from more than 3 feet. i picked it up turned on the screen nothing wrong. all was good. i get into the car and realize that the bottom half of my screen doesnt work. i have hboot 1.50.000 so as far as taking it back im pretty screwed. Not really having a choice i flashed a stock rom and took it in to the store. They told me that my insurance had carried over even though i had bought it off craigslist (which i didnt know) they said to come back in an hour and it would be good to go. I come back and the tech tells me that it couldnt be fixed. He asked me if i wanted to order a new one or i could have one that a customer brought back during their trial period, i checked it out it was in perfect shape plus it came with a screen protector. So in my head im thinking i just took my rooted broken phone in the store and am walking out with a new phone plus sum, all with out them knowing i had void my warranty! he activates the new 3d for me and just as hes handing it to me he says "Oh and just a heads up dont root this one." I could barely speak i just looked at him and said....al--right. haha but that is the kind of service i always get with my local sprint store. they ALWAYS are super nice and always take care of me. Is this story relevant to anything? not really but with all the sprint hate ive been reading i thought i would give them props. ive been with at&t, verizon and us cellular and sprint has surpassed all of them.
Rooting your phone doesn't void your insurance coverage with Sprint. If you pay them for it, they'll provide the service . Glad you got a replacement with no hassle or deductible.
This made my night. I can sleep now. Lulzy story.
Sent from my PG86100 using XDA App
You were like. .Woah.. then I was like WOAH.. then it was like WOOOOAAAAH..
Anyway, thats pretty cool. Did you leave your SD card in there? Thats the #1 mistake when taking your phone to get repaired.
Props to the guy . I love Sprint and my Dual core shooter
Sent from my HTC EVO 3D beast , using XDA App
It's nice to see someone posting positively about Sprint. I've always had great experiences with Sprint and seeing all the threads dedicated to *****ing about them gets old...
Sprint is great. Coming from verizon when it took multiple BBB complaints to get any solution, it its a relief.
Sent from my SPH-D710 using Tapatalk
I've seen a lot of complaints on Sprint, but I've never actually had any issues myself. In fact, I've had a hell of a lot better customer service with Sprint than I did with T-Mobile.
SolsticeZero said:
I've seen a lot of complaints on Sprint, but I've never actually had any issues myself. In fact, I've had a hell of a lot better customer service with Sprint than I did with T-Mobile.
Click to expand...
Click to collapse
Same here. Sometimes I believe some people just have ridiculous expectations.
I also always have great customer service. ATT was the worst imo.
Sent from my PG86100 using XDA App
Yea man you got a good tech. I'm a Sprint tech and per policy since we can't prove a device has been rooted we have to exchange/repair your device. But a lot of the techs like to have a power trip and give customers grief for rooted devices. We all have rooted devices at our store and I always encourage getting the most out of your device by rooting it
Sent from my PG86100 using XDA Premium App
Funny. I have a certain store I have always had great service and no problems exchanging phone. Actually got a couple of free upgrades. I have tried other stores but none of them seem as cool as the one I like to use.
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capathy, sent you a pm. Thanks in advance.
Sent from my PG86100 using XDA App
Any chance of some paragraphs?
Just sayin...
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aoaleman said:
Same here. Sometimes I believe some people just have ridiculous expectations.
Click to expand...
Click to collapse
That's nothing short of the truth, man.
Related
http://thedroidguy.com/2011/09/sprint-says-goodbye-to-bill-to-account/
Wow sprint is making some big changes
from my shooter rocking myns ROM
jgalan14 said:
http://thedroidguy.com/2011/09/sprint-says-goodbye-to-bill-to-account/
Wow sprint is making some big changes
from my shooter rocking myns ROM
Click to expand...
Click to collapse
Doesn't apply to employees does it?
Now this is something I'm actually upset over.
Oh well though, times change.
this is ****ing stupid sprint. 2 months ago i liked sprint now not so much.
i never used it but wow at all the changes
Fml........
Sent from the CMheaven powered 3d
Wtf. Thinking of just going to Verizon
Sent from my PG86100 using Tapatalk
Well..this will keep me from buying new phones so often...I guess that's good for all involved?
Sent from my E3D.
Wazzup with Sprint lately
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luisipr1 said:
Wazzup with Sprint lately
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Click to expand...
Click to collapse
IPhone that's what everything is goin away because the iPhone is comin next is gonna be unlimited data
Sent from my PG86100 using xda premium
Really, is it that bad not being able to bill to your account? I mean, you would have to pay on the next billing cycle anyways, so it's not really that big of a deal. If people are thinking of going to a completely different service just because they have to pay for a device a few days sooner, that seems a little silly.
It's not Sprints job to be a bill collector for a third party. Not sure why anyone would care whether you paid Sprint or Visa for your phone. Heck you can now earn points on your credit card now vs paying Sprint.
This is a good thing for Sprint and it eliminates one source of cramming and dealing with having to collect from deadbeat customers who buy and run.
If it hadn't been for bill to account, I would not have gotten the last 3 phones from Sprint. Especially the EVO 3D.
I think you guys are missing the point. Point being sprint doesn't seem to be the company they used to be with all the changes. I'm not saying I'm switching, I know some are. I think everyone is basically saying that all the perks that brought people to sprint in the first place, are being changed slowly but surely. Lets try not to turn this into another damn argument. **** gets old.
Sent from the CMheaven powered 3d
jayharper08 said:
I think you guys are missing the point. Point being sprint doesn't seem to be the company they used to be with all the changes. I'm not saying I'm switching, I know some are. I think everyone is basically saying that all the perks that brought people to sprint in the first place, are being changed slowly but surely. Lets try not to turn this into another damn argument. **** gets old.
Click to expand...
Click to collapse
In all honesty, it's posts like these that start arguments. We were just having a conversation.
Should I get a Galaxy tablet this way now? Just to milk them for stripping this.
I was always able to stretch this within 2 Billing cycles & comfortably buy accessories this way, this really sucks.
It made the stupid fees & taxes bearable, come upgrade time.
This unlimited data slowly isn't wowing me as much, the things that made Sprint great collectivly are falling down to the 1 thing........... they better make good on Evdo rev. B & unlimited LTE.
Where is the balance of good news vs this?
Why not limit it to good standing customers? Or Premier Go-..... -_-.
I better be wowed on Oct 7th...
Sent from my BEASTO 3D using XDA Premium App
SolsticeZero said:
In all honesty, it's posts like these that start arguments. We were just having a conversation.
Click to expand...
Click to collapse
Lol. Yea.........You're right. Not even going to get in it with you. Good day sir.
Sent from the CMheaven powered 3d
jayharper08 said:
Lol. Yea.........You're right. Not even going to get in it with you. Good day sir.
Click to expand...
Click to collapse
Good day to you, too.
At least I still have my app purchases through sprint.
Sent from my PG86100 using Tapatalk
This us not true, don't believe the hype
If you don't have an Evo3d well ...
I bought my note outright from best buy and noticed has doodles and pics of customers and employees.
I didn't know.i was paying fall price for what could possibly be a display model.
What should i do? Can I get a discount?
Sent from my SAMSUNG-SGH-I717 using XDA
Take it back and get a new one. They either sold you a floor model or one that has been opened by the guys in back. Of course once you're out the door they could say it was you that did all those things...are there any photos of people in the BB stock room or anything that are obvious? Or demand a discount since you got a used item. I would be furious if I paid full price for something that other people had been pawing at for who knows how long.
Also, after this is resolved, if you're still using the same device, hard-reset it and start fresh. Who knows what free apps and malware may be installed on it. Obviously don't do that first or you'll destroy the evidence that the phone was used.
I looked at the photo details and they're from February. I didn't buy the phone until march 10.
Only thing keeping me from taking it back is i dinto want to simply unlock it again.
Sent from my SAMSUNG-SGH-I717 using XDA
And yes, two pics of best buy employees.
Sent from my SAMSUNG-SGH-I717 using XDA
I'm sure they'll exchange it for you, but if you don't want to unlock it, you could (depending on how much of a negotiator you are) go back and see if they'll knock a few bucks back to you... Clearly the phone was either a demo or used in some way, even if briefly. Keep the photos on there if you want to prove it was as you say.
rj88 said:
And yes, two pics of best buy employees.
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
Click to collapse
And they sold it to you as "new?"
I would complain.
I would complain HARD. Directly to the highest management you can find when you get there. That's absolutely outrageous.
Those looser employees should get fired, it is against policy to open a package and use it.
It's happened before.
http://www.androidcentral.com/best-...s-already-opened-epic-4g-touch-gives-him-bird
I would complain as well as report it to as many news agencies as you can find, along with the pictures.
Gotta love Best Buy lol. If you work there sorry, nothing against you. But my local BB workers are a bunch of clowns. Rip em a new one lol
Sent from my SAMSUNG-SGH-I717 using XDA
Went up there and complained. They offered me a new one. I told them I'll think about it and walked out.
I don't want to unlock another one again.
Sent from my SAMSUNG-SGH-I717 using XDA
rj88 said:
Went up there and complained. They offered me a new one. I told them I'll think about it and walked out.
I don't want to unlock another one again.
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
Click to collapse
Your crazy and lazy. If it were me I would return it get my money back and take my business elsewhere.
rj88 said:
Went up there and complained. They offered me a new one. I told them I'll think about it and walked out.
I don't want to unlock another one again.
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
Click to collapse
That's kind of sad, to be honest. That was not the smart move at all.
Just called to see how my preorder is going and the guy told me NO EVOs are currently in the USA and are still in customs. With ignorance like this working at BB ill never get my phone...
Sent from my PG86100 using xda premium
I had to continuouslly bug my bb then they finally told me it was ready for pick up after i spoke to a manager so u may want to try that route man
Sent from my EVO using xda premium
wileout said:
I had to continuouslly bug my bb then they finally told me it was ready for pick up after i spoke to a manager so u may want to try that route man
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Well I just preordered last Thursday. I think it maybe a tad premature to start complaining.
Sent from my PG86100 using xda premium
Check this out, live in a city called Oxnard in California. I've been calling stores looking for the phone. Today a best buy in another city, Thousand Oaks, said they had 2, which was perfect, since me and my dad both are making the upgrade. We drove an hour and a half away through memorial day traffic to go get them. (We both thought it was too good to be true.) Well we finally made it there safely, with both our moods great, especially since we've been waiting for this phone like crazy. We walk into the store (Best Buy Mobile) and are ready to make our purchases.
Guess what... The fukkface was confused with the O.G. model. They at minimum could have gave me a $10 BB Card, but no, they were instantly rude. This could have easily ruined my day. (which I think it did, but I'm in denial of being angry. LOL)
To answer your question, I do not know exactly, but I believe they are still periodically being checked by customs, but not held like crazy like they were before. My local Sprint store told me my pre order would be in by Wednesday.
Check Me Out On The Google Play Store!!!
Sent From My Half Dead HTC Evo 3D, On The Now Network From Virgin Mobile?
a buddy of mine told me that if you currently own a tbolt and call Verizon Wireless complaining about certain issues, they replace it with a Rezound. Has anyone heard anything about this?
If you get your Thunderbolt replaced for valid insurance purposes, they will replace it with a rezound since most, but not all, Verizon stores are out of Thunderbolts.
Some times, though, you won't be offered a rezound. Rather, you may get offered a LG Revolution... which sucks.
There is a post about it here:
http://forum.xda-developers.com/showthread.php?t=1798026
Sent from my ADR6400L using xda premium
You have to push a little if they don't offer it. We got my wife's Charge replaced with a Rezound last night. Took some prodding, they wanted to offer a Stratosphere or Spectrum or Nexus. When we pushed, they offered the Rezound or Bionic as well.
Just had my Thunderbolt replaced for a broken screen through the insurance of Verizon and I still got a Tbolt for a replacement . Guess they found some more.....
imagelost said:
Just had my Thunderbolt replaced for a broken screen through the insurance of Verizon and I still got a Tbolt for a replacement . Guess they found some more.....
Click to expand...
Click to collapse
Same here. When I talked to the Rep at Asurion about my phone (sucky data connection) I hinted about the rezoned replacement. He told me that they have plenty of TBs around. Which is fine, I like the TB when it's working, with a good ROM it doesn't really matter what the phone is to me.
enzonix said:
Same here. When I talked to the Rep at Asurion about my phone (sucky data connection) I hinted about the rezoned replacement. He told me that they have plenty of TBs around. Which is fine, I like the TB when it's working, with a good ROM it doesn't really matter what the phone is to me.
Click to expand...
Click to collapse
They have new bolts around for insurance reasons good luck with new under extended warranty provision
Sent from my ADR6400L using xda premium
scottthreet32 said:
They have new bolts around for insurance reasons good luck with new under extended warranty provision
Sent from my ADR6400L using xda premium
Click to expand...
Click to collapse
Hi,
What is this new provision you speak of?
Thanks,
Bryan
trapperjohn said:
Hi,
What is this new provision you speak of?
Thanks,
Bryan
Click to expand...
Click to collapse
It's not new sorry
What i mean is you want a new bolt smash the one you have
Vzw will not give new under warranty u will keep getting a clnr for defective phone
I have asked many times keep getting junk
Sent from my ADR6400L using xda premium
trapperjohn said:
Hi,
What is this new provision you speak of?
Thanks,
Bryan
Click to expand...
Click to collapse
I think he's talking about my phone being replaced under the phone insurance program (Asurion). This is my 3rd TB from them so I think it's paid off. It's the first phone I bought insurance on and I'm glad I did. Having to cough up several hundred dollars for a new phone would suck.
Edit: Looks like they are out of refurbs at Asurion. I got a brand spanking new TB yesterday. It works beautifully (for now) I'm going to let it sit stock for a few days to make sure but then Jester's ICS will be on there in no time.
enzonix said:
I think he's talking about my phone being replaced under the phone insurance program (Asurion). This is my 3rd TB from them so I think it's paid off. It's the first phone I bought insurance on and I'm glad I did. Having to cough up several hundred dollars for a new phone would suck.
Edit: Looks like they are out of refurbs at Asurion. I got a brand spanking new TB yesterday. It works beautifully (for now) I'm going to let it sit stock for a few days to make sure but then Jester's ICS will be on there in no time.
Click to expand...
Click to collapse
I'm bought ready to do the new route
Smashing phone will cost me money that I don't have
Sent from my ADR6400L using xda premium
Tiezane said:
You have to push a little if they don't offer it. We got my wife's Charge replaced with a Rezound last night. Took some prodding, they wanted to offer a Stratosphere or Spectrum or Nexus. When we pushed, they offered the Rezound or Bionic as well.
Click to expand...
Click to collapse
Galaxy nexus if so I would have taken. That phone has amazing ROMs
Sent from my Liquid ICS HTC Thunderbolt
jonah1234 said:
Galaxy nexus if so I would have taken. That phone has amazing ROMs
Sent from my Liquid ICS HTC Thunderbolt
Click to expand...
Click to collapse
I wonder if they're more accomodating with business accounts. My company pays for my phone.
I have a replacement tbolt on the way from Verizon. As of 9-31. They have plenty on hand I was told. My LCD screen is dying.
Sent from my ADR6400 using xda app-developers app
If you had the option, would you choose the Nexus or the Rezound??
Id take a rezound. Besides slow updates, i like the build quality of htc phones
Sent from my ADR6400L using xda app-developers app
boyer61 said:
If you had the option, would you choose the Nexus or the Rezound??
Click to expand...
Click to collapse
The Rezound. Personal preference, but the big part for me is the SD card. Yes, the Nexus has a slightly larger screen, and is, well, a Nexus device, but overall I just really have liked HTC's devices.
http://www.phonearena.com/reviews/Verizon-Galaxy-Nexus-vs-HTC-Rezound_id2938 for a comparison of the two....
boyer61 said:
If you had the option, would you choose the Nexus or the Rezound??
Click to expand...
Click to collapse
Very hard decision for me. Both phones are awesome. I think I would go with the rezound because Ik if I got the galaxy nexus I would miss having an HTC device. Although I do love the galaxy nexus
Sent from my Liquid ICS HTC Thunderbolt
Nexus for me. Google knows how to give support unlike HTC. bah.
I know this was already answered but I thought I would share my (almost) awesome experience. Went into Big Red last week with my dead bolt. Employee took me through the crap troubleshooting process and set up the replacement order. Come to find out the order was for a GS3. Would have been sad to leave the amazing bolt community but hey, it's a new phone. Anyways, I get the package and low and behold... It's a friggin LG Lucid Went back to Verizon and eventually got another bolt. Just goes to show you never know what these guys will do.
JohnyHumpergood said:
I know this was already answered but I thought I would share my (almost) awesome experience. Went into Big Red last week with my dead bolt. Employee took me through the crap troubleshooting process and set up the replacement order. Come to find out the order was for a GS3. Would have been sad to leave the amazing bolt community but hey, it's a new phone. Anyways, I get the package and low and behold... It's a friggin LG Lucid Went back to Verizon and eventually got another bolt. Just goes to show you never know what these guys will do.
Click to expand...
Click to collapse
Next time use this,might want to log in first.all ways know whats up,learn by do u
https://wbillpay.verizonwireless.com/vzw/secure/orderhistory/viewOrderHistory.action
Sent from my ADR6400L using xda premium
My wife and I went into the ATT store in our neighborhood Saturday for her to pick between a SGS4 and a One, and see if we could get her an early upgrade. She's not due for an early upgrade until July and her Samsung Infuse is not performing well anymore and we wanted to take advantage of their trade-in offer. After waiting for about half an hour and haggling with a sales associate and the manager, the were not convinced and we left empty handed. A co-worker put me up to calling customer service and after explaining the situation and our in-store experience and a brief hold, the rep came back with some awesome news! She was approved to not only let my wife have the early upgrade, but a FREE upgrade to the black 64GB! And just to sweeten the deal, she threw in free overnight shipping!!! We're expecting it to arrive tomorrow. I think i'll keep the black one and let her have my silver 64GB.
All of those TMOUS and VZ subscribers who say ATT has terrible customer service have no idea. I have been with ATT since 2006 and have never needed to call customer service. This is not bad for a first experience!
West exactly did you tell the rep?
Sent from my HTC One X using xda app-developers app
Thats the funny thing because i didnt even tell her we were treated poorly in the store, but i think thats how she interpreted it. All i said was that my wife's phone is i sad shape and the store would not honor an early upgrade.
Sent from my HTC One using xda pemium
ameza001 said:
Thats the funny thing because i didnt even tell her we were treated poorly in the store, but i think thats how she interpreted it. All i said was that my wife's phone is i sad shape and the store would not honor an early upgrade.
Sent from my HTC One using xda pemium
Click to expand...
Click to collapse
U just got very lucky. That one experience does not mean all of ATT is that way. Believe me you can call with the same question 5 times and get 5 different answers..been there A LOT with ATT. Go to vegas soon my friend, before your luck runs out
I came from an Infuse as well. I wish Scott would come over here. I miss my BeanStalk. BTW I came up with the logo for that. Lol.
nugzo said:
U just got very lucky. That one experience does not mean all of ATT is that way. Believe me you can call with the same question 5 times and get 5 different answers..been there A LOT with ATT. Go to vegas soon my friend, before your luck runs out
Click to expand...
Click to collapse
I got the same treatment. I called told them why I needed an early upgrade 30 mins later I got my confirmation email with shipping info.
Att has been great to me.
Sent from my LG-E980 using xda premium
nthknd said:
I got the same treatment. I called told them why I needed an early upgrade 30 mins later I got my confirmation email with shipping info.
Att has been great to me.
Sent from my LG-E980 using xda premium
Click to expand...
Click to collapse
What exactly did you tell them??
Sent from my HTC One X using xda app-developers app
thinkhope said:
What exactly did you tell them??
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
I simple told the Rep that I need my upgrade 2 months early because my current phone wasn't working for me anymore. she understood my problem and said retention department could help me. Five mins later she came back and said since I was nice and in good standing that she could approve my upgrade and wave my upgrade fee. I need a larger screen due to losing most of my eye sight in an accident she said the only draw back was I'd have to pay for whatever phone I wanted right then . So I told thanks and then spoke with her supervisor letting him know how great she was. Being very decent is the key even if you need to speak to a supervisor ask nicely and erasure the Rep that you understand that she help as much as they could. So I paid for my phone and they shipped it out ocernight. Be patient be pleasant they get ****tiy people calling all the time so it helps to be nice.
Sent from my LG-E980 using xda premium
nugzo said:
U just got very lucky. That one experience does not mean all of ATT is that way. Believe me you can call with the same question 5 times and get 5 different answers..been there A LOT with ATT. Go to vegas soon my friend, before your luck runs out
Click to expand...
Click to collapse
Co-worker got a similar deal. His problem was that the online system would cancel his order immediately after completing it. It happened twice. He called not to complain, but simply to order the phone and got it free with free overnight shipping. His account was eligible for an upgrade, though.
The store manager has the power to give u an early upgrade within 30 days of the eligible date. Its funny BC some managers will say well it has to be in the same calendar month or ah it's gotta be within 14 days. U got lucky!
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