Hi
OK, I have just received my Atrix, and am having trouble. Basically, it will not connect to mobile data.
It is an AT&T model, unlocked to all networks by the seller. I can make & receive phone calls (now I've found how to skip Blur setup), and have entered the correct APN settings, but it refuses to connect.
I am assuming this is a radio/frequency issue. Are there any radio images that can be used to correct this, so I can use this in the UK? On the Defy there is an app called "baseband switcher" which can install the correct info for you.
---------- SOLVED ----------
Just a quick edit to show this issue is fixed.
I am unsure what fixed it. I have performed most of my testing at work, and found that the issue here was a problem with my provider (they were doing maintenance in the area). But it didn't work at home either, initially. I have flashed several radios, modified pppd-ril.options and replaced libmoto-ril.so. Something out of these has fixed my issue.
If I get chance I will remove some of the mods to see if the issue comes back, and post the results here for anyone else who comes accross this problem.
By the way, this has only fixed the issue of no 2G data. 3G data on 900MHz is still unavailable, as far as I am aware. If anyone knows how to check which frequency is currently being used, I can check this further, otherwise I think this is the best we can hope for at the moment.
Hi
Does anyone know the answer to this?
Can I flash a UK/European radio on this (AT&T) Atrix? I have installed Aura, will this make a difference? Are there "fruitcakes" available for the radio, or must I use and SBF?
I have tried to research this through the site (and google) but I can find no definitive answers. All I think I need is a 900/1800/2100 baseband. I definately have the correct APN settings, and mobile data has worked while I've been out and about, but it is very patchy and I am not getting mobile data in places I know have good signal, and am noit getting 3G in places I used to.
I had this same problem on my Defy, and this was easily fixed using the Defy Baseband Switcher app. Selecting a UK baseband fixed all my issues then, so I expect the same now.
Please help
Thanks
Mouse
Hello
I'm interested at the answer too. I have bought AT&T version from US and imported it to Europe.
The problem for me is that I need Atrix to use 900MHz 3G. I can use 2100MHz 3G but when the 3G is build using 900MHz, Atrix is not able to use 3G, only Edge or GPRS. I have other phone with 900MHz/2100MHz support which I use to verify existence of 3G service.
I have tried with radio version N_01.95.00R which did not work with 900MHz. Just couple of minutes ago I installed N_01.100.00R (CWM zip), haven't yet tested it with 900MHz.
I have seen reports from users owning Atrix, that they have been able to activate 900MHz 3G support by installing N_01.95.00R or N_01.97.00R.
If N_01.100.00R does not work, I''ll try N_01.97.00R and after that I don't know what to try.
is95kiko said:
Hello
I'm interested at the answer too. I have bought AT&T version from US and imported it to Europe.
The problem for me is that I need Atrix to use 900MHz 3G. I can use 2100MHz 3G but when the 3G is build using 900MHz, Atrix is not able to use 3G, only Edge or GPRS. I have other phone with 900MHz/2100MHz support which I use to verify existence of 3G service.
I have tried with radio version N_01.95.00R which did not work with 900MHz. Just couple of minutes ago I installed N_01.100.00R (CWM zip), haven't yet tested it with 900MHz.
I have seen reports from users owning Atrix, that they have been able to activate 900MHz 3G support by installing N_01.95.00R or N_01.97.00R.
If N_01.100.00R does not work, I''ll try N_01.97.00R and after that I don't know what to try.
Click to expand...
Click to collapse
Thanks, that's more info than I've managed to glean from my research.
I'm also on a network which uses 900MHz for 3G (in some areas at least) so this may be my problem. I'm currently on baseband N_01.77.15P. If you wouldn't mind letting me know once you've checked I'll wait for you to report back about
N_01.100.00R.
By the way, does anyone know if there are these "fruitcake" things for radios, or do they have to be flashed from SBFs?
Just FYI, I got impatient, and work has been quiet, so I tried myself.
1.100.0R and 1.95.0R made no difference for me.
I also tried an international 1.97.0R SBF, and this gave me an error while flashing... was quite worried till I pulled the battery and it booted back up fine.
I just want to add, here, that if I manage to get 3G reception I can use it fine. However I don't get 3G in very many places, including ones which worked perfectly (full signal) on my Defy. Also, as soon as it tips over to 2G in these places, it shows the "G" icon but does not allow any traffic.
As I said, this is exact problem I had with my Defy when a ROM I installed changed the baseband to a US one from a UK one, and it was fixed as soon as I changed back. So "all" I need is a baseband which will install on my (BL unlocked, SIM unlocked, Rooted and ROMed) AT&T Atrix which is compatible with (O2) UK bands (specifically 900MHz for 2G & 3G and 2100MHZ for 3G only).
I tested with N_01.100.00R, but no success.
I don't know anything about "fruitcake", but I have installed new radio versions either from sbf with RSD Lite or from zip-files using CWM.
Where to find radio versions made for Europe/international use?
I have an AT&T Atrix in Germany, everything works out ok. Try following:
Go to http://forum.xda-developers.com/showthread.php?t=1163009 and flash the radio from there.
In your stock dialer, dial *#*#4636#*#*, choose Phone Information, Set preferred network type to "GSM auto (PRL)" or "GSM Only".
Before all that though, make sure you have the correct APN, it'd be a bummer if it's that simple..
Vangelis13 said:
I have an AT&T Atrix in Germany, everything works out ok. Try following:
Go to http://forum.xda-developers.com/showthread.php?t=1163009 and flash the radio from there.
In your stock dialer, dial *#*#4636#*#*, choose Phone Information, Set preferred network type to "GSM auto (PRL)" or "GSM Only".
Before all that though, make sure you have the correct APN, it'd be a bummer if it's that simple..
Click to expand...
Click to collapse
Hi
Thanks. I have checked the APN settings so many times now that I could probably recite them by heart I have also installed an app which sets up the correct settings for me, so I'm pretty sure they are right. From *#*#4636#*#* network type is set to GSM auto, and "GSM disconnects" says "fail because Unknown Data Error".
Which radio from that post, BTW? The AT&T .91 one?
drmouse81 said:
Hi
Thanks. I have checked the APN settings so many times now that I could probably recite them by heart I have also installed an app which sets up the correct settings for me, so I'm pretty sure they are right. From *#*#4636#*#* network type is set to GSM auto, and "GSM disconnects" says "fail because Unknown Data Error".
Which radio from that post, BTW? The AT&T .91 one?
Click to expand...
Click to collapse
Yep, that's the one I'm using.
Try flashing that and see how it goes. Though data should work regardless older / newer radio; have you tried calling your provider?
Nup
Flashed the linked radio, and it made no difference.
By the way, I finally found where the "Select band" item was, it's in the 4636 menu, phone info, menu key, select band. This shows only USA.
I think I may try flashing the French fruitcake located here just to see if that fixes it. Orange France uses the same frequencies. I know it's stock, but I can try flashing a custom ROM after. I just want to get this thing working now...
Also, there is a post here which seems to suggest a method to fix it, but I am at work and it's too much hassle to set all that up here.
I tried to flash couple of international sbf's but none installed, sec_exception febe 35,35 was the problem.
Then I tried to install Bell radio from bellradiolatest.zip using CMW. Now I have version n_01.77.30s.qn, haven't tried 900MHz yet but 2100MHZ is working as it was with other versions.
4636 menu shows me also the USA Band, which is only option, cannot be changed.
After I have verified that this n_01.77.30s.qn ain't working, I'll try AT&T .91.
I'm using Cyanogenmod and prefer it, I just can't stand the original firmware or something based on original one. For example, week starts from Monday here, in CM I can choose it but US based firmwares week starts from sunday and cannot be changed.
I can confirm that flashing a French fruitcake doesn't work, results in flashing red led. Restored from backup, back to square one.
The Atrix from AT&T does not have the ability to utilise the WCDMA network on the 900Mhz band.
matthew5025 said:
The Atrix from AT&T does not have the ability to utilise the WCDMA network on the 900Mhz band.
Click to expand...
Click to collapse
Is this certain? Can anyone confirm this?
Also, does anyone know if O2 UK are disabling 2G on 900MHz when they enable 3G?
drmouse81 said:
Is this certain? Can anyone confirm this?
Click to expand...
Click to collapse
It is confirmed by motorola themselves, at the motodev website. This is the link to the said page.
WAN: VOICE BANDS GSM 850/900/1800/1900,
W-CDMA 850/1900/2100
drmouse81 said:
Also, does anyone know if O2 UK are disabling 2G on 900MHz when they enable 3G?
Click to expand...
Click to collapse
Never heard of a carrier disabling a network they already have, but why would you be worried?
That sucks!
Anyway, the reason I was wonderring is that I cannot get a 2G data connection either. I have been told now on another forum that this is not the case, and I should be getting 2G data. So it seems the phone cannot even make a 2G data connection at 900MHZ (this network only does 2G at 900MHz, 3G is at 900/2100MHz). In *#*#4636#*#* it shows DcAtivatingState for ages, then goes inactive with "Unknown Data Error".
When I can get a 3G signal it is fine.
drmouse81 said:
That sucks!
Anyway, the reason I was wonderring is that I cannot get a 2G data connection either. I have been told now on another forum that this is not the case, and I should be getting 2G data. So it seems the phone cannot even make a 2G data connection at 900MHZ (this network only does 2G at 900MHz, 3G is at 900/2100MHz). In *#*#4636#*#* it shows DcAtivatingState for ages, then goes inactive with "Unknown Data Error".
When I can get a 3G signal it is fine.
Click to expand...
Click to collapse
Could you type the whole thing out? Also, check your apn settings
I am absolutely certain the APN settings are correct, I have checked them over and over, set them using an app, and verified against my previous phone as well.
State: Dc ActivatingState is connecting to [ApnSettingV2] giffgaff data, 1357, 23410, giffgaff.comm , , , , , -1, true, -1, 0, 0, *, IP, IP
Click to expand...
Click to collapse
It sits at that for a long time, then goes to
State: DcInactiveState disconnected with last try at 17:35
fail because Unknown Data Error
Click to expand...
Click to collapse
I have also just had a reply on my operator's forum from another user who says he had exactly the same problem with this phone.
Now it's just gone into DcActiveState, and says the connection is available. However, nothing gets through. It reckons it's sending and receiving PPP packets, but I can't ping anything, can't nslookup, and obviously can't browse.
Just tried with my old phone, and everything looks the same (when restricted to 2G only), and it operates perfectly. So it is the phone. I checked the APN settings again, before you ask, and they are identical between devices.
I did read something about the stock AT&T firmware blocking other APNs, but that can't be what's happenning here, can it? I mean, it works fine when it can get 3G.
Right, this is getting irritating.
I just flashed a stock 2.3.4 fruit cake to see if that helped. I added my APN settings, and couldn't connect. Set it in WCDMA only and it got a weak HSPA signal, went through Blur setup. Tried again on GSM auto and no joy, even when it hits DcActivatedState nothing gets through.
I am absolutely certain it is not the APN settings. I am sure they would not even allow 3G access if they were wrong, but with a 3G signal it works perfectly. But on GPRS (in several places, miles apart so on different cells) I can get not data connection.
Related
Hello guys I think I have a problem. After installing this (CyanogenMod 7.2-cooper-KANG-RC0-Android 2.3.7) my phone's data capabilities like 3g is not working anymore.
I am using the baseband S5830DXKT5 (2.3.6) from SIngtel. However, after flashing (before I install cm 7.2) I tested the 3g and I connected to the internet and it was fine. But when I install this ROM, my data capabilities fail.
I have the proper internet settings that my network provided me.
I have a signal and Messaging works. I can also browse the internet through wifi.
Help?
trycan said:
Hello guys I think I have a problem. After installing this (CyanogenMod 7.2-cooper-KANG-RC0-Android 2.3.7) my phone's data capabilities like 3g is not working anymore.
I am using the baseband S5830DXKT5 (2.3.6) from SIngtel. However, after flashing (before I install cm 7.2) I tested the 3g and I connected to the internet and it was fine. But when I install this ROM, my data capabilities fail.
I have the proper internet settings that my network provided me.
I have a signal and Messaging works. I can also browse the internet through wifi.
Help?
Click to expand...
Click to collapse
Did you manually enter the APN settings and press the circle ?
No, the settings was already there. I tried to manually change it but the parameters are already the same as what people in my country suggested.
The circle is already toggled.
vertcam9 said:
im using CM7.2 as well but does not have issues.
Since CM 7.2 there is an additional settings included in the Wireless & networks
1.Mobile Networks > Network Preferences
> now there is an option to select WCDMA only, WCDMA Preferred etc.
> ensure you select WCDMA Preferred if you want 3G
> or WCDMA Only to forceit to always use 3G connection
Click to expand...
Click to collapse
Found this in the other tread.
I had tried it and it still doesnt work.
I also read the whole tread and to no avail, my data connection still does not work.
Ive tried using different baseband versions and different roms.
Whatever baseband I use, the 3g and data connection works. However, once I install any rom there is, Ive tried three (Kang, Ice Cream Sunday, CyanoAce), I just lose 3g and data connection.
can anyone help?
Now basically i also had the same problem... Intially wen i flashed CM version my DATA nor 3G working.. Later called up my svc provider they told to delete the OLD APN and he guided me thru the whole process of putting new APN.. Viola a restart my DATA came back May be u can try this once...
This was an issue for Telcel in Mexico when the upgrade to 2.3 came to Galaxy Ace, the fix was changing the Radio file (to a latin american one) but in this case is all zipped and i don't know if this can help actually.
Just a stab in the dark, try turning on data roaming... worked for me... with Grif's CM 7.1 with an unlocked Galaxy Ace not running it's native SIM. Worth a shot?
Maybe its your APN setting
If you're using globe, they have 3 or 2(not sure) different APN for postpaid and prepaid subscriber.
for postpaid I think its "internet.globe.com.ph"
for prepaid its "http.globe.com.ph"
mywhiteside said:
This was an issue for Telcel in Mexico when the upgrade to 2.3 came to Galaxy Ace, the fix was changing the Radio file (to a latin american one) but in this case is all zipped and i don't know if this can help actually.
Click to expand...
Click to collapse
Can you explain further? I think this maybe the issue because my unit was not bought here in our country. It was bought by my dad in another region.
ijustzeke said:
Maybe its your APN setting
If you're using globe, they have 3 or 2(not sure) different APN for postpaid and prepaid subscriber.
for postpaid I think its "internet.globe.com.ph"
for prepaid its "http.globe.com.ph"
Click to expand...
Click to collapse
wow this actually worked.
thanks a lot man!
---------
so for people the will encounter this kind of problem in the future, here is what apparently happened.
Globe (our Network Provider) sets the default APN to the postpaid instead of the prepaid one when you install new ROMS.
to think that this may be this simple. ive researched changing CSCs to flashing different basebands and roms.
case closed!
No problem. Glad I helped.
I currently am in London, so I used radicomm to unlock my international bands (thanks to help from cellzealot and jimmydafish.) This is pre-ICS OTA. I have 2 Razrs, and both are now working for voice and text using the O2 network in the UK.
My problem is that on one of the phones the radio will not pick up 3G data bands. And 2G is painfully slow (1000X slower than 3G.) The second phone works perfectly on 3G. I know it is a phone/radio issue, since when I swap sim cards the issue remains. Both phones worked fine in the US on 3G and LTE prior to he trip.
There must be some setting I changed that turned off the 3G in the first phone. I remember when I first put in the UK sim it picked up 3g, but by the time I finished messing with settings to get up to work it only picked up 2G. Again, the second phone I set up (once I knew what I was doing) works great with 3G.
I have checked:
1. Ensuring I have the correct APN.
2. Operator selection in Mobile Network Settings (shows only 2G options on bad phone, 2G and 3G options on good phone.)
3. Radiocomm 1877 setting is correct.
4. Radiocomm 850 and 441 are correct.
5. Preferred Network st at either WCDMA preferred or GSM only.
I think my initial problem stemmed from "Phone Info's" menu: Select Radio Band" where I selected USA GSM bands. That was a mistake, and cut off all data entirely until I reset Radiocomm 441 to 00FFFF, which got me back to 2G but not 3G.
Any suggestions, or should I just wait until I get back home and apply the ICS OTA, which will hopefully reset the radio?
I would recommend a factory reset/wipe, which will reset any changes made in the Phone Info menu. If that doesn't fix it, then reflashing the stock firmware and radio image will absolutely reset the device completely to a default configutation.
Then you can start over and reapply the NV edits and it should work like your second phone with all bands.
Thanks, I definitely appreciate all your help. I'm thinking that my next step is to try to side load ICS and see if that fixes the radio at the same time. If not I can use Matt's utility to go back to stock GB. I do hear a lot of people struggling with side loading and I'm not sure if the changes I've made could cause the OTA to fail.
I was just checking first to see if there might be a simpler solution such as fixing or flashing the radio... but it sounds like there is not.
Sent from my DROID RAZR using Tapatalk
Factory reset/data wipe is much simpler than any other option and is a recommended part of either flashing back to stock or running the update to ICS.
The changes you have made to the radio NVM via either RadioComm or the Phone Info menu will have no effect on your ability to update to the leaked ICS builds and any changes will be overwritten by the update when the radios are updated.
The ICS update will, in fact, have the same string in 1877 that we manually edited for GB. That's how it works and enables the full function of the radio.
Hello. I have an unlocked i717 and i have Claro Argentina.
In stock rom, i puted *#2263# and changed gsm to 850/1900 and worked fine.
Now in cyanogen 10.0 i have no 3g, no internet.
I have tried putting *#2263# and it doesnt work anymore.
I have tried chaging apn and, doesn't work anyway.
What can i do ? How can i acces to the same panel that i entered before with *#2263# to change bands?
Thanks
APN must be input exactly the same as the previous APN.
Also, it must be saved prior to leaving the setup screen, or it will be lost.
If the APN is correct, your signal will return ...g
I know that. Apn is ok.
Also in standard rom i DIDN'T have 3g until i change bands to gps 850 /1900 by the *#2263# mode (with same APN), problem is that now with cyanogenmode that *#2263# dont work anymore, and i cant change bands to 850/1900.
UODATE: If i put "Use only 2g networks" works fine.
Your input code is obviously a carrier function...
And if your current rom will not support the code change, then the obvious choice would be a return to the previous rom.
I dont know what rom you had before, but if manual entry of the APN fails, and the carrier code fails also,
You are likely missing the associated RIL's that accompany the radio baseband.
And in order to restore the radio interface libraries, you will need to restore your previous build, (it contains the RIL's)...
Or use a compatible, NON-AOSP build.
Cyanogenmod does not contain the libraries that were issued in your stock rom .....g
gregsarg said:
Your input code is obviously a carrier function...
And if your current rom will not support the code change, then the obvious choice would be a return to the previous rom.
I dont know what rom you had before, but if manual entry of the APN fails, and the carrier code fails also,
You are likely missing the associated RIL's that accompany the radio baseband.
And in order to restore the radio interface libraries, you will need to restore your previous build, (it contains the RIL's)...
Or use a compatible, NON-AOSP build.
Cyanogenmod does not contain the libraries that were issued in your stock rom .....g
Click to expand...
Click to collapse
Sory im new to android, and i dont understand very well.
I know that the input code is a carrier function, what i don't really understand if why i i put automatic mode internet doesnt work. By the way, internet doesnt work but the icon of "3g" and "h" is there...
I know that i can return to the previous rom, but i would prefer to have android 4.1, default version is 4.0.4, and i also like cyanogen futures.
My before rom, was the samsung rom ATT, original.
I don't know whar RIL's are.
What is an NON-AOSP build?
Is there anyway i can use cyanogenmod ? If not, is there any other rom (non default) that i can use?
Thanks
AOSP stands for "android open source project "...
It is pure android software , that lacks the "skin" or theme that is applied from Samsung.
It also means that some dependent software may also be missing. RIL's for example...
Ril's ...or radio interface libraries, are carrier added software that allow your radio..(transmitter chip) to communicate with your network , or other networks around the world.
And if they are missing, will break function with their respective carriers.
My first impression was that you are missing these files that are present in a stock rom, but not present in an AOSP build.
And that is a possible cause for your data issues.
But your saying that you do see the 3g, and H icons ??
This tells me that your device does see the network, but takes us back again to the APN settings, or the RIL'S..
Having voice service, but no data, would indicate a bad APN....but you said it's correct, and I believe you.
Of course, you have data enabled ??
I'm not doubting ....just making sure.
3g and H icons are a good sign....but the carrier is not seeing the device on the data side..
And this can be caused by a number of issues.
APN's and Ril's ....
Then we move to much more in depth causes..like device ID numbers missing, and carrier lockouts.
I don't think we are at those levels, and feel that we need to test the rom theory.
If you are willing to revert to the factory rom, we can then verify your current rom as the issue. And if the problem persists...we look deeper.
If the stock rom fixes the problem ....we'll find a suitable rom that won't break functionality for you ....g
Edit: very late here , and I'll be logged off for tonight, but will be back in the morning and continue to help you if needed...g
gregsarg said:
AOSP stands for "android open source project "...
It is pure android software , that lacks the "skin" or theme that is applied from Samsung.
It also means that some dependent software may also be missing. RIL's for example...
Ril's ...or radio interface libraries, are carrier added software that allow your radio..(transmitter chip) to communicate with your network , or other networks around the world.
And if they are missing, will break function with their respective carriers.
My first impression was that you are missing these files that are present in a stock rom, but not present in an AOSP build.
And that is a possible cause for your data issues.
But your saying that you do see the 3g, and H icons ??
This tells me that your device does see the network, but takes us back again to the APN settings, or the RIL'S..
Having voice service, but no data, would indicate a bad APN....but you said it's correct, and I believe you.
Of course, you have data enabled ??
I'm not doubting ....just making sure.
3g and H icons are a good sign....but the carrier is not seeing the device on the data side..
And this can be caused by a number of issues.
APN's and Ril's ....
Then we move to much more in depth causes..like device ID numbers missing, and carrier lockouts.
I don't think we are at those levels, and feel that we need to test the rom theory.
If you are willing to revert to the factory rom, we can then verify your current rom as the issue. And if the problem persists...we look deeper.
If the stock rom fixes the problem ....we'll find a suitable rom that won't break functionality for you ....g
Edit: very late here , and I'll be logged off for tonight, but will be back in the morning and continue to help you if needed...g
Click to expand...
Click to collapse
In fact, "3g" and H icons are showed. There were also showed in stock rom and i had the same problem before changing gsm bands by putting the code. (3g icon but not internet). When putting the code and selecting first option (auto), 3g still doesnt worked, i had to change to manual select of gsm 850/1900.
Thats why i think there is a band problem. Because is exactly the same problem that i have now with cyanoged, that the one i haved with default rom before selecting manually 850/1900. Problem here, is i think cyanogen doesn't have an option to select manually the bands.
APN im sure is fine, cause i have checked all, (that was also the first i do in stock rom).
About devices ID number, once, when i pluged the phone to the pc, win 7 says that "the id number of the hardware was wrong" or something like that. I reinstalled drivers, and problem solved, i don't know if could be something of that.... (i still don't think so, because in stock version i had the same problem, as i have written).
I know that stock rom will work (only if i put manually the gsm bands).
So what should i do? Reset to factory rom and loose cyanogen ? (I prefer cyanogen, but if there is no solution to my problem....),
Thanks
PD: Also like i said, if i select 2g network only, icon shows "E", and i have internet.
Settings/wireless and networks/more/mobile network.....
You will find the manual network switch for cyanogenmod.
We have it for ATT also, but the network restricts us so it won't work. But should work for you.
I'm running CM9.1.0 stable ...
Also ....your radio baseband should not have changed by flashing cm, as the rom does not contain the radio image.
I would not flash a different radio image, as yours hasn't changed ....g
Yesterday night i have tried again with stock rom,
I noticed that in gsm 850/1900 shows "E" = 2g, the sane as cyanogen, If i change to wcdma 1900, it shows 4g and doesnt work, SOOO, i put another SIM of other company, and works perfectly fine in 4g.I ve called today to my company, and they told me that there was a problem with the antenna.
Finally, there was no problem in the cellphone, and i can use cyanogenmod, unique problem is beacuse of CLARO that is a fu****** ****.
Thank you
Glad to hear the good news ....
Happy flashing ....g
Yeah, lots of places use the 850 band. Especially where towers are far apart. Low frequency waves travel farther. Is Voda or Orange an option?
rangercaptain said:
Yeah, lots of places use the 850 band. Especially where towers are far apart. Low frequency waves travel farther. Is Voda or Orange an option?
Click to expand...
Click to collapse
Here we only have CLARO, PERSONAL and MOVISTAR.
Here in my house, where i am now, i have 3g, h and h+. So finally there was not a problem of the rom nor cellpone.
Problem solved.
Thank you all.
I picked up an unlocked TMo One in New York last week. I used it there with my Norwegian SIM with no problems.
Back home, I get "No Service" using the exact same SIM-card. Using the *#*#INFO#*#*-menu, I can see the SIM-card is recognised because it displays my carrier in the "Current Network" field. I am suspecting the TMo-infused Sense OS to reject my card, since to my understanding the phone is compatible with EU networks. Will i be fine if i flash another ROM, like the stock GPe, and get rid of the TMo-stuff altogheter, or is there another rock in the road here?
I used my Tmobile HTC One with the stock ROM in Norway using a Telenor SIM and in Greece using a Vodafone SIM.
I would make sure you have the proper APN info (I can't remember the appropriate one for the Norwegian carriers). I believe it should work without issues (mine did). If it worked with that SIM card already, it's not locked and it's not rejecting it.
Also, I found that when I returned home to the US, I had to choose Settings -> Mobile Data -> Network Operators and choose Select Automatically (even though it was already chosen). Maybe you need to do that too.
Currently I am running Android Revolution and that also works fine with my Norwegian and TMOUS SIM cards.
Good luck!
Thanks! I've at least made some progress. I tried setting Network Selection to automatic, and got reception, however only for about half a minute. I then tried adding my provider's APN info. This has given me permanent data connection, but still no GSM reception for texts and phone calls. I do get 2g data when in low coverage areas. I am finding this weird. Can anyone shed some light?
Okay. Just wanted to post my latest findings - if others are experiencing the same issue. I've flashed the latest Google Edition RUU, to see if the TMo ROM was causing it. But i still don't get GSM coverage. Data still connected on both 2G and 3G (haven't been within 4G coverage yet..)
When flashing I also updated firmware to latest.
Phone info says Current network: "NetCom" (my home network) GSM service: "Emergency Calls only" (I tested this, and I am able to place the call to emergency services) and GPRS service: "Connected" (I am typing this on my data connection via WiFi-tethering, actually)
The status menu shows this: Service state "Out of service" and My phone number "Unknown".
If anyone can come up with a theory, I am all ears..
laberkis said:
Okay. Just wanted to post my latest findings - if others are experiencing the same issue. I've flashed the latest Google Edition RUU, to see if the TMo ROM was causing it. But i still don't get GSM coverage. Data still connected on both 2G and 3G (haven't been within 4G coverage yet..)
When flashing I also updated firmware to latest.
Phone info says Current network: "NetCom" (my home network) GSM service: "Emergency Calls only" (I tested this, and I am able to place the call to emergency services) and GPRS service: "Connected" (I am typing this on my data connection via WiFi-tethering, actually)
The status menu shows this: Service state "Out of service" and My phone number "Unknown".
If anyone can come up with a theory, I am all ears..
Click to expand...
Click to collapse
Have you tried taking the phone to your provider? Maybe you need an update which or setting which they can provide.
I find it strange that it wouldn't recognize your phone number, usually that's a sign of some type of incompatibility with the phone and the network.
Sent from my HTC One using Tapatalk 2
I have contacted my provider to see if there's anything they can do. But they're playing a little hard to get.. I was afraid there would be an issue with compatibility at first, by since my data connection is all right, I'm not so sure. Also erdelyt above here says he has used the TMo phone in Norway without trouble. He has another provider, however. They run their own network, so I will be trying with one of their SIM cards next, if my provider NetCom aren't of any help. Thanks for your help so far. I'll be posting my findings further!
So, I got to try a Telenor SIM card the other day, and the issue is still there. Although, with that card the phone number was read and displayed in the phone info menu. The owner of the card suggested there was an unlock issue - but I did make calls with my phone and SIM card in the US, so I don't see how that could be.
So that's a small step further, but now I just have to wait to see what my carrier says..
I changed the title for this thread after my findings.. I got a new SIM-card for my carrier, and i got coverage to make one phone call, but after i hung up, it was gone. I am really in the dark here.. It can of course be a hardware fault, but that's a bit strange for an entirely new product..
I love this phone....there, I said it. But it's driving me crazy.
I bought it from a Chinese retailer, who shipped it with X821 firmware, but the box states that it's an X820. I doubt there is any difference in the hardware.
I would have left everything as it was, but I can't seem to make phone calls (don't have a data plan yet...yeah, I know....) with anything other than 2G, and that is about to go extinct. When I set it to WCDMA, it shows a UMTS connection, with no carrier designation, but the tower is the same one I connect to with 2G. The phone does sometimes show an AT&T 3G connection in the status bar, but I can't make calls, even though I have full signal. When I place the same SIM in my old HTC Inspire, the same monitoring app shows "UMTS - AT&T HSDPA+" and works just fine.
I'm at my wits end. I have rooted, installed TeamSpain recovery, replaced the firmware with the X829 and even tinkered with the frequency configurations through DFS Studio (which did a lot of complaining, and I'm still not sure if the changes stuck 100%). I also played with APN settings and tried the SIM in different slots, both alone, and with another SIM. And after all of that, still no progress in getting this phone to use a 3G or 4G connection to make calls. If I don't set it to "GSM only", no phone calls in or out. I'm essentially right under a tower, so signal shouldn't be an issue.
If anyone is using the same provider in the US, and is not having these kinds of issues, I'd really appreciate hearing what firmware you are using, and/or what you did to get things working.
I am using it on x820 with official stock 0.17s firmware, and did a dirty flash to cuoco92's 17s firmware. Everything works including HD voice calls, and full LTE.
xterminater07 said:
I am using it on x820 with official stock 0.17s firmware, and did a dirty flash to cuoco92's 17s firmware. Everything works including HD voice calls, and full LTE.
Click to expand...
Click to collapse
I tried this, as well as the Remix ROM. In fact, I think I've tried just about everything, without success. At one point, I had one of the apps indicating a 4G connection, but the phone diagnostics showed GSM (2G). Even the apps aren't all sure what to make of what's going on with the connections reported by this phone.
Currently on the cuoco92 v35 ROM. When WCDMA is enabled, I see simply a good UMTS connection , sans carrier name, in the "Network Cell Info Lite" app, and no ability to make calls. I also often (but not always) see the "AT&T 3G" sign. 4G or LTE never shows at all, even though the diagnostics show that the phone is communicating with an LTE transmitter, when preferred network is set to "unknown". It won't even let me set things like "LTE only".
Any chance you could set your phone to WCDMA and see what the "Network Cell Info Lite" app shows you? Anyone else with this phone on AT&T?
BTW, I am now using a data plan, which I thought might make a difference. It doesn't. EDGE data only for me . New SIM card is on the way, but my hopes aren't high.
Is it possible for a Chinese seller to have borked the phone so thoroughly with their x821 ROM (it's an x820 marked phone), that it keeps any subsequent radios from flashing properly? I don't know how/why it would work for some and not others.
Starting to really dislike this "phone"......it's more of tablet at this point.
Thanks.
I think APN is not set for AT&T
try this:
"Main steps
To use data services on our network with a non-AT&T device, you may need to program the data settings. The sections below provide the correct settings and steps for programming based on your device type and operating system.
.
Access the Settings menu.
Locate and select Wireless & Networks or More Networks.
Select Mobile Networks.
Select Access Point Names.
Locate and select the option to add a new APN. This is usually accessed by a + symbol on the screen or by tapping the menu button.
Program each field using the settings below.
Save the changes to return to the APNs menu and select the new APN.
Name ATT Phone
APN phone
Proxy Not set
Port Not set
Username Not set
Password Not set
Server Not set
MMSC
MMS proxy
MMS port
MCC 310
MNC 410
Authentication Type None
APN type default
APN protocol IPv4
Bearer Unspecified
Note: If you are unable to program your device following the steps above, refer to your user manual or contact the manufacturer for assistance."
Cadet_C said:
I think APN is not set for AT&T
Click to expand...
Click to collapse
Thanks, but I wish it were so simple. I have tried this, and other APN settings. None work to get this phone to be usable on anything other than 2G.
I just received and activated the replacement SIM. Still no improvement. While typing this, I have Network Cell Info Lite app running, and with the Set Preferred Network Type showing "Unknown" in the phone's diagnostic screen, It will switch randomly between "EDGE AT&T" (which works fine) and "UMTS -" (which is useless). Both have strong signals. For a split second before it switched to "UMTS-", the app showed "GPRS AT&T", but only for a split second before it kicks over to "UMTS-".
I wish someone using this "phone" on AT&T in the US, would run this app to compare notes. It may be that that the phone works fine on a full implementation of LTE (i.e. in locations where AT&T have already deprecated 2G) but not in other areas. Still, that doesn't seem to explain why this phone seems unable to register on the same 3G network, used easily by my other phone, with the very same APN settings and SIM.
You would have to call att and check if they turned our phone on to use lte. If your phone is not "registered" as an LTE capable phone it wouldn't be able to pick it up. This phone has all the bands needed for AT&T because I am using it now. All LTE work straight out the box, and i'm on the latest 19s cn rom
xterminater07 said:
You would have to call att and check if they turned our phone on to use lte. If your phone is not "registered" as an LTE capable phone it wouldn't be able to pick it up. This phone has all the bands needed for AT&T because I am using it now. All LTE work straight out the box, and i'm on the latest 19s cn rom
Click to expand...
Click to collapse
I'm a bit confused. Is this what you did to achieve proper function of this device? I.e. calling AT&T and getting them to do this for you? My conversation with their tech person didn't seem to bear fruit in this regard.
Also, which slot do you have the SIM card in? I've used the stock 17s and now on cuoco92 v35 ROM. There definitely seems to be a difference in how the network settings behave, based on the location of the SIM. At one point, after selecting BAND 6 (when it would let me), the phone showed a constant "AT&T 3G" connection, but it was useless. No calls and no data.