I had a Vibrant 3g and loved it. I recently decided to purchase a Vibrant 4g off the Internet with no warranty. I rooted it and used it for about a week and then I realized when I call someone, the other person can't hear me. Yes I don't use much minutes and more of a texting guy and it took me a week to realize that lol.
- When I use Bluetooth headset, I can make calls fine.
-When I try to make calls with phone of wired headset, the other person can't hear me.
I even tried to record my sound using build in mic and it didn't record anything. I came to the conclusion that the mic doesn't work. Its a brand new phone. What should I do?
Should I call T-Mobile? (I didn't buy the phone from tmobile)
Should I call Samsung for their manufacture warranty?
or is there any way for me to fix it myself?
I would say you would be best off first trying to call T-Mobile or bringing it to the store to see what they can do for you. Otherwise since its new Samsung should hopefully be able to help you. Good luck.
Related
This is my first post, so I apologize if I forget anything. I did search for this question but couldn't find any threads related to this issue on this phone.
The short version: My phone sometimes doesn't respond to incoming calls. Outgoing calls work fine. I don't get missed call notifications and it takes hours to get voice mail notification. This is not a constant problem, if I reboot the problem goes away for a while. The length of time varies, but in less than a week, I'm back in this state.
The longer version: I got this phone at the end of November 2011. I started writing apps on it right away. I think it was in January that I first noticed that I was getting voice mails without missed calls. I went into the AT&T store and told them what I was seeing. They switched out the SIM card and told me to see if that fixed it. It didn't. I contacted AT&T tech support twice and they said they reset the notifications for my phone on their end. The problem persisted. A few days ago, I exchanged my phone for another unit. Now this unit is doing the same thing.
I have the smallest data plan, so I keep the packet data off most of the time.
I'm a software engineer working mainly in Windows Mobile, but seeing the popularity of Android, I wanted to get some experience in that, too. I've only been writing Android apps for a few months in my free time, so I don't have a lot of experience, but I can't imagine that the little apps I'm writing are causing this.
AT&T claims to have never heard of this before. How do I fix this? Please help me, XDA-Developers, you're my only hope.
Samsung Galaxy S2 from AT&T
Stock ROM
What other information can I provide?
Thanks!
Eric
You are not alone, m8.
It has happened to me all the time, I mean once in a while, never go away.
Since all call weren't really important, I just ignored.
Note: it happened on all of my phone from candy-bar style to flip-fone to smart phone.
Att is very likely screwing you. Don't trust those guys, they do lie...
Hello,
I bought a few days ago a Samsung Galaxy S3. First, I always listened to music, because I had no sim.
Now I have a new sim card and wanted to do a test if it works and have even called me at home. Now when I call no sound comes out but it will be called. The micro isn't working, I cant hear the other person and he can't hear me.
I thank you now already times and hope for your helpful answers!
where'd you bought the phone? you should have test ir before giving your money. tried another sim? maybe the phone is locked.
gonemad02 said:
where'd you bought the phone? you should have test ir before giving your money. tried another sim? maybe the phone is locked.
Click to expand...
Click to collapse
I think it isn't locked.
Do you know, how can I find out, if it's locked or not?
Thank you
http://www.youtube.com/watch?v=fo46OXWEcX0
http://www.youtube.com/watch?v=ENNa-Darfwg
This? Watch how the network randomly disappears.
Hardware error... you can claim warranty for it.
hi i have had my att htc one since release. I have bootloader unlocked and stock rom with a kernel with middle button for options.
I recently unplugged my car stereo from my phone's headphone jack and since then it has stopped working.
I wont recognize it as plugged in.
I cant play anything through that headphones port.
I tried to reset but to no avail.
Lastly i tried to play music and then call a random number which seemed to play music from my headphones with the call and i could hear from the left headphones with crackling sound. The phones headset was also playing sound and call voice simultaneously.
Sounds like the headphone jack is going bad. Restore to the phone to stock and AT&T should replace it.
Sent from the "ONE" phone for me
SKyRocKeting727 said:
Sounds like the headphone jack is going bad. Restore to the phone to stock and AT&T should replace it.
Sent from the "ONE" phone for me
Click to expand...
Click to collapse
I doubt it. They will tell me its over 14 days and to contact htc themselves and arrange a rma or something.
No they will warranty it you have one year warranty on your phone I had the battery go bad on mine after the 14 day period and they replaced it no problem
Sent from my HTC One using Tapatalk 2
AT&T Will cover it under your one year warranty. I've exchanged my Note and a few friends had the same issues with power buttons. Make sure you go to an AT&T corporate store.
Sent from the "ONE" phone for me
so i just follow the return to stock guide and return it. Simple enough i suppose. Thanks.
One more thing, my phone is sim unlocked. If i were to recive a replacement then it would be sim locked and i doubt att is going to be of any help in that situation.
RaXxaa said:
One more thing, my phone is sim unlocked. If i were to recive a replacement then it would be sim locked and i doubt att is going to be of any help in that situation.
Click to expand...
Click to collapse
Call customer service and explain your situation. Most likely they will be of assistance. Or you can ask a rep about it before you exchange it at the store.
Sent from the "ONE" phone for me
I love my new S9Plus, but I am getting increasingly frustrated in the number of dropped calls I am having.
It doesn't seem to matter if I have several bars or only one or two - I am dropping calls at least 8 or 9 times a day. Even when I have 4 bars.
TOday at work I had four bars (download speeds of 26MB down on lte) and I dropped two calls while talking to my wife. Problem enough that I dropped the calls but my wife thinks I hung up on her.
I live in the US and am on ATT if that matters. I have used International Variants on my last four phones and never had this call drop problem before. NEVER.
I first wonder if there is something I can do about this? Is this caused by software or hardware in the phone? is there a way to test t his? (it is hard to anticpate when I will drop calls. I have had some calls last over 10 minutes without dropping and other times in the same location - call drop out after 1 minute.
Anyone else having this problem? Your help and input is greatly appreciated.
Am I the only one experiencing dropped calls? Signal Strength seems ok - but while talking calls just drop off - I watched the signal strength meter go away and instead saw a circle with a link thru it - no signal I guess - (I think my call would have dropped had I been on a call) for no apparent reason -
Anyone else having an issue with dropped calls or am I the only one?
I'm also having drop outs on Vodafone UK. Only happens when I've been on the phone for more then 5 mins
I had bad quality in calls, hardly understood what the other person said; changed the sim card, all ok now.
Sent from my SM-G965F using Tapatalk
I have the samsung unlocked version and using Verizon on it, have not dropped any calls yet but it seems very static sounding. I love the phone, and only talk to my wife on the phone, everyone else I just text so not a huge issue with me.
To OP, this used to happen to me on S4/S7 when the phone would switch between LTE/WCDMA when suddenly I would get no network with signal disappearing and dropping calls. A new firmware fixed that issue in one case and in other case had to replace the phone itself. Can you try changing to "GSM only" to see if this is related to VOLTE at all or bands changing between LTS<=>WCDMA?
As for the static in call, it could be due to lack of VoLTE support.
I went to the ATT Store and they mentioned that ATT has been doing someting with enhanced calling stuff - said it might effect me - but I am not sure I get enhanced calling because I am not on a branded phone. I went ahead and got a new sim card thinking maybe that might help. Will see what happens over the next few days.
I do appreciate the comments - hope this is not a phone issue
I'm on T-Mobile and I am experiencing it as well, and no it's not the service as my One plus 5t doesn't drop any calls in the same area, same sim, same service. Even the Wifi was weak.
I did a support call with Samsung and they advised me to return it.. I ordered another one to see if that one is any better... I'm hoping... If not that will go back as well.
Sent from my ONEPLUS A5010 using Tapatalk
I just got my s9 with att today and am in the states. I'm having the same issue. I have also noticed it is super delayed in sending images via text as well.
I have the issues on my s9 on Vodafone UK there is also a post in the s9 forums about it
It's seems to be affecting a few people and it seems global
So let's hope a FW update fixes it and that the update come soon ar I will return the handset
First the finger print sensor issues. Now this!
My one week old s9+ gave me trouble with the fingerprint error that got fixed with the update. But now my device is dropping almost every other call. Short or long it doesn't matter. I could make calls with no drops in the same spot using the same sim card on my s7 edge. Heading to Samsung tomorrow. Not quiet happy! Device is unlocked. Bought directly from Samsung and I live in Bahrain.
cigawet said:
My one week old s9+ gave me trouble with the fingerprint error that got fixed with the update. But now my device is dropping almost every other call. Short or long it doesn't matter. I could make calls with no drops in the same spot using the same sim card on my s7 edge. Heading to Samsung tomorrow. Not quiet happy! Device is unlocked. Bought directly from Samsung and I live in Bahrain.
Click to expand...
Click to collapse
Returning mine today one thing I expect a phone todo is make calls. Most other things I can wait to be fixed.
Going back to my oneplus 5t which I actually think is a better phone
Unless you are using an AT&T S9+ (or one running AT&T firmware), you will drop calls on AT&T because they won't let your phone use VoLTE and it will try and drop to HSPA , which is being reduced network wise every day.
Getting the phone replaced with a new one.
I was delayed a couple of days because of work but I went to samsung today and they did extensive system tests that did not show anything more than a simple log that says "call drop due to weak network" which is not the case. However, I asked them to manually check it by making calls and keeping in on speaker and 2 out of 3 calls dropped and they got it recorded on camera. Now I'm waiting for my replacement. Hopefully this was a flaw in the first batch or something as my device was one if the first here in the country. Also I almost missed my 15 days replacement time frame. Otherwise they would've fixed it instead. Pheww what a relief. If you are experiencing this issue run to your closest Samsung service center and get it replaced.
cigawet said:
I was delayed a couple of days because of work but I went to samsung today and they did extensive system tests that did not show anything more than a simple log that says "call drop due to weak network" which is not the case. However, I asked them to manually check it by making calls and keeping in on speaker and 2 out of 3 calls dropped and they got it recorded on camera. Now I'm waiting for my replacement. Hopefully this was a flaw in the first batch or something as my device was one if the first here in the country. Also I almost missed my 15 days replacement time frame. Otherwise they would've fixed it instead. Pheww what a relief. If you are experiencing this issue run to your closest Samsung service center and get it replaced.
Click to expand...
Click to collapse
It's crazy. One thing you would think the have perfected over the years is the ability to make phone calls
searley said:
It's crazy. One thing you would think the have perfected over the years is the ability to make phone calls
Click to expand...
Click to collapse
Seriously!! What a disappointment after being excited about being one of the first people to own the device. I had 2 serious issues from the day I purchased it. Fingerprint sensor then dropped calls. My replacement device will be ready for pickup on Saturday. If it works perfectly I'm willing to forgive them. If not I'm going to demand my money back ! I did not pay around 1000$ for the device so I can drive to service center 3 times in 13 days and end up using my S7 edge again!
cigawet said:
Seriously!! What a disappointment after being excited about being one of the first people to own the device. I had 2 serious issues from the day I purchased it. Fingerprint sensor then dropped calls. My replacement device will be ready for pickup on Saturday. If it works perfectly I'm willing to forgive them. If not I'm going to demand my money back ! I did not pay around 1000$ for the device so I can drive to service center 3 times in 13 days and end up using my S7 edge again!
Click to expand...
Click to collapse
In the UK they offered to allow me to return it for replacement but would take about 20 days to get another handset so I have returned it for refund
I strongly suspect your replacement maybe the same.. I think it's a software issue that will need a FW update
Still I will be getting my cash back have decided to buy a new rifle instead
searley said:
In the UK they offered to allow me to return it for replacement but would take about 20 days to get another handset so I have returned it for refund
I strongly suspect your replacement maybe the same.. I think it's a software issue that will need a FW update
Still I will be getting my cash back have decided to buy a new rifle instead
Click to expand...
Click to collapse
20 days!?! That's a long long time. I'd take the money like u did. They promised to give me a new device by Saturday so let's see. Otherwise I will take my money back and hold the purchase. Maybe I'll buy a different device altogether. Which sucks cuz I wanted the s9+ since it was rumored last year! Good luck with the rifle. Don't be shooting no Samsung employees lol
cigawet said:
20 days!?! That's a long long time. I'd take the money like u did. They promised to give me a new device by Saturday so let's see. Otherwise I will take my money back and hold the purchase. Maybe I'll buy a different device altogether. Which sucks cuz I wanted the s9+ since it was rumored last year! Good luck with the rifle. Don't be shooting no Samsung employees lol
Click to expand...
Click to collapse
I have a note8 and iPhone x
I played with the s9.. call recording didn't work.. One of the features was missing 'blood pressure measurement' few other bits not right software wise
I will wait a few months see what other flagships come out
Hi Guys!
At spain there is a lot of people with this issue. With different providers, like Vodafone, Orange, etc...
We have sended a message on twitter to call Samsung to update a new modem firmware or something like this:
https://twitter.com/FGPonce/status/976811515461369857
If its important to do a rt to get more visibility and you guys could send something also in english to call samsung to fix this issue all fast as they can.
Apologize about my english !
A week ago or so a got ATT variant of S9+ and spent a lot of time personalizing the phone only to find out at that the phone is affected by a serious glitch.
The screen unlocks when a call is initiated from Bluetooth car interface (with Safe Lock Off). I contacted Samsung customer service. After days of back and forth and after exhausting all remedies including full reset on a brand new phone the result was the same.
I tried the phone with my wife’s car. The same thing. Out curiosity, with help of ATT store manager I also tested her brand new Note 9 in my car. No difference. A call from car Bluetooth unlocks the screen. Plugging headphones in does not.
I returned the phone to ATT store for credit. Is it ATT variant's glitch or all S9+, Note 9 phones are affected?
maratech said:
A week ago or so a got ATT variant of S9+ and spent a lot of time personalizing the phone only to find out at that the phone is affected by a serious glitch.
The screen unlocks when a call is initiated from Bluetooth car interface (with Safe Lock Off). I contacted Samsung customer service. After days of back and forth and after exhausting all remedies including full reset on a brand new phone the result was the same.
I tried the phone with my wife’s car. The same thing. Out curiosity, with help of ATT store manager I also tested her brand new Note 9 in my car. No difference. A call from car Bluetooth unlocks the screen. Plugging headphones in does not.
I returned the phone to ATT store for credit. Is it ATT variant's glitch or all S9+, Note 9 phones are affected?
Click to expand...
Click to collapse
I realize you returned your phone, but yes when I make a call from the car's touchscreen interface, the S9+ screen unlocks, but it turns off after my one minute delay and the call of course continues. I'm on AT&T also. I can't speak for other carriers but this is probably normal behavior. The S9+ is on Bluetooth 5.0 whereas most car systems are probably on 4.0. It is not 100% backward compatible as many people think. There are long threads on the Samsung forums about connectivity issues. Your auto dealer may have an update for your car's system.
Sent from my SM-G965U using Tapatalk
rmc69 said:
I realize you returned your phone, but yes when I make a call from the car's touchscreen interface, the S9+ screen unlocks, but it turns off after my one minute delay and the call of course continues. I'm on AT&T also. I can't speak for other carriers but this is probably normal behavior. The S9+ is on Bluetooth 5.0 whereas most car systems are probably on 4.0. It is not 100% backward compatible as many people think. There are long threads on the Samsung forums about connectivity issues. Your auto dealer may have an update for your car's system.
Sent from my SM-G965U using Tapatalk
Click to expand...
Click to collapse
Perhaps I didn't keep the connection live long enough, but my impression was that the phone locked only when I terminated the call. I don't believe that Bluetooth version plays any role here. My BMW 650i has up to date communication software installed. Imagine somebody leaving the phone in the car and the car gets stolen. Whoever has control over the car has access to information on the phone after making a call from the car. From corporate risk management point of view this is not acceptable. Samsung customer support was convinced that the phone is bad and they wanted me to send it for repair. After trying the Note 9 with the same end result, I started to suspect that perhaps the glitch affects ATT variants only. But if this normal, how can they fix it. I tried everything they suggested and at the end returned the phone. I posted my comments on ATT and Samsung websites. They were removed. Nobody tried to contact me.
mariusxda said:
Perhaps I didn't keep the connection live long enough, but my impression was that the phone locked only when I terminated the call. I don't believe that Bluetooth version plays any role here. My BMW 650i has up to date communication software installed. Imagine somebody leaving the phone in the car and the car gets stolen. Whoever has control over the car has access to information on the phone after making a call from the car. From corporate risk management point of view this is not acceptable. Samsung customer support was convinced that the phone is bad and they wanted me to send it for repair. After trying the Note 9 with the same end result, I started to suspect that perhaps the glitch affects ATT variants only. But if this normal, how can they fix it. I tried everything they suggested and at the end returned the phone. I posted my comments on ATT and Samsung websites. They were removed. Nobody tried to contact me.
Click to expand...
Click to collapse
What phones did you and your wife use before the S9+ that did not unlock the phone at all when you made a call from the car's interface? You might try one of the BMW forums to see what phone other owners are using. No one wants to wait forever for an update that may not come. My only suggestion at this point would be to try a different phone and manufacturer until you find one that works as it should with your car.
Sent from my SM-G965U using Tapatalk
rmc69 said:
What phones did you and your wife use before the S9+ that did not unlock the phone at all when you made a call from the car's interface? You might try one of the BMW forums to see what phone other owners are using. No one wants to wait forever for an update that may not come. My only suggestion at this point would be to try a different phone and manufacturer until you find one that works as it should with your car.
Sent from my SM-G965U using Tapatalk
Click to expand...
Click to collapse
I am using HTC 10 and need slightly bigger screen, my wife IPhone. We went through many different cars and phones and had the same problem only once with some earlier HTC model. The outcry was so loud back then, that HTC patched that in a week or so.