This is my first post, so I apologize if I forget anything. I did search for this question but couldn't find any threads related to this issue on this phone.
The short version: My phone sometimes doesn't respond to incoming calls. Outgoing calls work fine. I don't get missed call notifications and it takes hours to get voice mail notification. This is not a constant problem, if I reboot the problem goes away for a while. The length of time varies, but in less than a week, I'm back in this state.
The longer version: I got this phone at the end of November 2011. I started writing apps on it right away. I think it was in January that I first noticed that I was getting voice mails without missed calls. I went into the AT&T store and told them what I was seeing. They switched out the SIM card and told me to see if that fixed it. It didn't. I contacted AT&T tech support twice and they said they reset the notifications for my phone on their end. The problem persisted. A few days ago, I exchanged my phone for another unit. Now this unit is doing the same thing.
I have the smallest data plan, so I keep the packet data off most of the time.
I'm a software engineer working mainly in Windows Mobile, but seeing the popularity of Android, I wanted to get some experience in that, too. I've only been writing Android apps for a few months in my free time, so I don't have a lot of experience, but I can't imagine that the little apps I'm writing are causing this.
AT&T claims to have never heard of this before. How do I fix this? Please help me, XDA-Developers, you're my only hope.
Samsung Galaxy S2 from AT&T
Stock ROM
What other information can I provide?
Thanks!
Eric
You are not alone, m8.
It has happened to me all the time, I mean once in a while, never go away.
Since all call weren't really important, I just ignored.
Note: it happened on all of my phone from candy-bar style to flip-fone to smart phone.
Att is very likely screwing you. Don't trust those guys, they do lie...
Related
I flashed DCD's recent ROM and now I cant make outgoing calls. Says I have an authenticity error.
OK I have read some posts that people contacted verizon twice and ran tons of tests. They wouldnt tell me my A-Key....
Some people posted that verizon gave it to them easily.
Does anyone have some insight????? I need to make calls.
What can I do?????
Call Verizon and tell them you did a hard reset and now you are getting that authentication error. They will make you do a *228 after they set it up on there end and it will update all your info. I know this cuz I have done it twice.
I called them twice and did the tests and *228 a couple of times with them and still NOTHING.
Verizon opened a Trouble Ticket for me and told me to call back tomorrow....
Any other ideas?
You just got a bad tech. Twice I was lucky. Just try again and tell them you did a hard reset and this happened. If you get a good tech they will know what to do. Tell them you can receive calls but can't send out calls, see what they tell you
All xv6800s don't have A KEYs - it depends on what part of the US they were
shipped to - that is what vzw told me. My phone didn't have one. I had the same problem you did and I called VZW (ask for a tech because the csrs don't
have a clue) and told them I did a hard reset and could not make outgoing calls.
They fixed me up over the phone and my phone works great.
narodk said:
You just got a bad tech. Twice I was lucky. Just try again and tell them you did a hard reset and this happened. If you get a good tech they will know what to do. Tell them you can receive calls but can't send out calls, see what they tell you
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yeh, and make sure you are calling technical support for your device and not customer service. i flashed last week, the day i got my phone, so when i got the error, i guess it was more understandable, took me like 5 minutes of troubleshooting until he generated a new a-key.
one thing we should all be aware of. my tech said that it was weird because for some reason theres been a large amount of xv6800's calling needing an a-key replaced. so its possible that verizon may be aware of all this upgrading and losing the a-key.
you know what though. I checked my A-Key before upgrading and there was nothing there. It must be another setting causing this.
I've had my tank of a phone for near to two years, and the only thing to give me issue is the micro USB plug for charging. However a month ago I stopped receiving text msgs, so I did what anyone would do. Factorory restored it, and still no go. Next step was taking it down to the At&t store, they switched out the sin card, and even tried putting my sin in another phone, and it still didn't work. Then the store staff, and I spent 3 hours going through "techsupport" for them to reset the account. It worked for three days.
Needless to say cycle of it works for a few days, and then doesn't is getting on my nerves. "Techsupport" is now saying it is my phone is the issue. Now considering everything else works on the phone(charging us iffy), and I can send texts. I don't see how this is a issue with my phone, or something that I should have to deal with three days a week.
Anyone know what might be causing my issue?
Thanks
Hey, two general steps for troubleshoot:
- Try another SIM in your phone
- Try to send a text message to yourself with your SIM (even in your phone as in another one), with the delivery report checked
Ask the vendor of mobile company to provide you a new SIM cloned from your original
Hope that helps
So, I've been having an issue with sending SMS messages on my S3 for awhile, and Verizon determined that it was an MIN collision issue from an S3 I had stolen last fall. Basically, I can't send text messages at all, and it's been this way since February. I tried network reset, top tier tech tickets with VZW, phone reset, ROM wipe, new SIM card, etc. Nothing worked. So Sunday I call, and the guy told me the antennae on the S3 was buggy, and that maybe the new MIN on the network wasn't downloading to the phone right. SO, he tells me that he can send me a new (in the original manufacturer's packaging, not refurbished) S4 as a replacement since I'd tried everything else. Even though it had a locked bootloader, I agree, as I really want my texting back. I received it not an hour ago, and it's a refurbished model, not even in the original f**king box. So, my question is, does Verizon still have new S4 devices to send out? If they do, do I have a valid reason to call and complain since what I was told on the phone, on a recorded call, is different from what I actually received? Thanks in advance for all help
Vorfidus said:
So, I've been having an issue with sending SMS messages on my S3 for awhile, and Verizon determined that it was an MIN collision issue from an S3 I had stolen last fall. Basically, I can't send text messages at all, and it's been this way since February. I tried network reset, top tier tech tickets with VZW, phone reset, ROM wipe, new SIM card, etc. Nothing worked. So Sunday I call, and the guy told me the antennae on the S3 was buggy, and that maybe the new MIN on the network wasn't downloading to the phone right. SO, he tells me that he can send me a new (in the original manufacturer's packaging, not refurbished) S4 as a replacement since I'd tried everything else. Even though it had a locked bootloader, I agree, as I really want my texting back. I received it not an hour ago, and it's a refurbished model, not even in the original f**king box. So, my question is, does Verizon still have new S4 devices to send out? If they do, do I have a valid reason to call and complain since what I was told on the phone, on a recorded call, is different from what I actually received? Thanks in advance for all help
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Click to collapse
They probably do, but very few amounts. They probably needed more space for the S5. You could call them and complain that a Verizon Rep told you that you would get a new S4 from them. Unless the rep lied, or he didn't say that you would get a "new" S4, Verizon can't really deny your claim.
I love my new S9Plus, but I am getting increasingly frustrated in the number of dropped calls I am having.
It doesn't seem to matter if I have several bars or only one or two - I am dropping calls at least 8 or 9 times a day. Even when I have 4 bars.
TOday at work I had four bars (download speeds of 26MB down on lte) and I dropped two calls while talking to my wife. Problem enough that I dropped the calls but my wife thinks I hung up on her.
I live in the US and am on ATT if that matters. I have used International Variants on my last four phones and never had this call drop problem before. NEVER.
I first wonder if there is something I can do about this? Is this caused by software or hardware in the phone? is there a way to test t his? (it is hard to anticpate when I will drop calls. I have had some calls last over 10 minutes without dropping and other times in the same location - call drop out after 1 minute.
Anyone else having this problem? Your help and input is greatly appreciated.
Am I the only one experiencing dropped calls? Signal Strength seems ok - but while talking calls just drop off - I watched the signal strength meter go away and instead saw a circle with a link thru it - no signal I guess - (I think my call would have dropped had I been on a call) for no apparent reason -
Anyone else having an issue with dropped calls or am I the only one?
I'm also having drop outs on Vodafone UK. Only happens when I've been on the phone for more then 5 mins
I had bad quality in calls, hardly understood what the other person said; changed the sim card, all ok now.
Sent from my SM-G965F using Tapatalk
I have the samsung unlocked version and using Verizon on it, have not dropped any calls yet but it seems very static sounding. I love the phone, and only talk to my wife on the phone, everyone else I just text so not a huge issue with me.
To OP, this used to happen to me on S4/S7 when the phone would switch between LTE/WCDMA when suddenly I would get no network with signal disappearing and dropping calls. A new firmware fixed that issue in one case and in other case had to replace the phone itself. Can you try changing to "GSM only" to see if this is related to VOLTE at all or bands changing between LTS<=>WCDMA?
As for the static in call, it could be due to lack of VoLTE support.
I went to the ATT Store and they mentioned that ATT has been doing someting with enhanced calling stuff - said it might effect me - but I am not sure I get enhanced calling because I am not on a branded phone. I went ahead and got a new sim card thinking maybe that might help. Will see what happens over the next few days.
I do appreciate the comments - hope this is not a phone issue
I'm on T-Mobile and I am experiencing it as well, and no it's not the service as my One plus 5t doesn't drop any calls in the same area, same sim, same service. Even the Wifi was weak.
I did a support call with Samsung and they advised me to return it.. I ordered another one to see if that one is any better... I'm hoping... If not that will go back as well.
Sent from my ONEPLUS A5010 using Tapatalk
I just got my s9 with att today and am in the states. I'm having the same issue. I have also noticed it is super delayed in sending images via text as well.
I have the issues on my s9 on Vodafone UK there is also a post in the s9 forums about it
It's seems to be affecting a few people and it seems global
So let's hope a FW update fixes it and that the update come soon ar I will return the handset
First the finger print sensor issues. Now this!
My one week old s9+ gave me trouble with the fingerprint error that got fixed with the update. But now my device is dropping almost every other call. Short or long it doesn't matter. I could make calls with no drops in the same spot using the same sim card on my s7 edge. Heading to Samsung tomorrow. Not quiet happy! Device is unlocked. Bought directly from Samsung and I live in Bahrain.
cigawet said:
My one week old s9+ gave me trouble with the fingerprint error that got fixed with the update. But now my device is dropping almost every other call. Short or long it doesn't matter. I could make calls with no drops in the same spot using the same sim card on my s7 edge. Heading to Samsung tomorrow. Not quiet happy! Device is unlocked. Bought directly from Samsung and I live in Bahrain.
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Returning mine today one thing I expect a phone todo is make calls. Most other things I can wait to be fixed.
Going back to my oneplus 5t which I actually think is a better phone
Unless you are using an AT&T S9+ (or one running AT&T firmware), you will drop calls on AT&T because they won't let your phone use VoLTE and it will try and drop to HSPA , which is being reduced network wise every day.
Getting the phone replaced with a new one.
I was delayed a couple of days because of work but I went to samsung today and they did extensive system tests that did not show anything more than a simple log that says "call drop due to weak network" which is not the case. However, I asked them to manually check it by making calls and keeping in on speaker and 2 out of 3 calls dropped and they got it recorded on camera. Now I'm waiting for my replacement. Hopefully this was a flaw in the first batch or something as my device was one if the first here in the country. Also I almost missed my 15 days replacement time frame. Otherwise they would've fixed it instead. Pheww what a relief. If you are experiencing this issue run to your closest Samsung service center and get it replaced.
cigawet said:
I was delayed a couple of days because of work but I went to samsung today and they did extensive system tests that did not show anything more than a simple log that says "call drop due to weak network" which is not the case. However, I asked them to manually check it by making calls and keeping in on speaker and 2 out of 3 calls dropped and they got it recorded on camera. Now I'm waiting for my replacement. Hopefully this was a flaw in the first batch or something as my device was one if the first here in the country. Also I almost missed my 15 days replacement time frame. Otherwise they would've fixed it instead. Pheww what a relief. If you are experiencing this issue run to your closest Samsung service center and get it replaced.
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It's crazy. One thing you would think the have perfected over the years is the ability to make phone calls
searley said:
It's crazy. One thing you would think the have perfected over the years is the ability to make phone calls
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Seriously!! What a disappointment after being excited about being one of the first people to own the device. I had 2 serious issues from the day I purchased it. Fingerprint sensor then dropped calls. My replacement device will be ready for pickup on Saturday. If it works perfectly I'm willing to forgive them. If not I'm going to demand my money back ! I did not pay around 1000$ for the device so I can drive to service center 3 times in 13 days and end up using my S7 edge again!
cigawet said:
Seriously!! What a disappointment after being excited about being one of the first people to own the device. I had 2 serious issues from the day I purchased it. Fingerprint sensor then dropped calls. My replacement device will be ready for pickup on Saturday. If it works perfectly I'm willing to forgive them. If not I'm going to demand my money back ! I did not pay around 1000$ for the device so I can drive to service center 3 times in 13 days and end up using my S7 edge again!
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Click to collapse
In the UK they offered to allow me to return it for replacement but would take about 20 days to get another handset so I have returned it for refund
I strongly suspect your replacement maybe the same.. I think it's a software issue that will need a FW update
Still I will be getting my cash back have decided to buy a new rifle instead
searley said:
In the UK they offered to allow me to return it for replacement but would take about 20 days to get another handset so I have returned it for refund
I strongly suspect your replacement maybe the same.. I think it's a software issue that will need a FW update
Still I will be getting my cash back have decided to buy a new rifle instead
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Click to collapse
20 days!?! That's a long long time. I'd take the money like u did. They promised to give me a new device by Saturday so let's see. Otherwise I will take my money back and hold the purchase. Maybe I'll buy a different device altogether. Which sucks cuz I wanted the s9+ since it was rumored last year! Good luck with the rifle. Don't be shooting no Samsung employees lol
cigawet said:
20 days!?! That's a long long time. I'd take the money like u did. They promised to give me a new device by Saturday so let's see. Otherwise I will take my money back and hold the purchase. Maybe I'll buy a different device altogether. Which sucks cuz I wanted the s9+ since it was rumored last year! Good luck with the rifle. Don't be shooting no Samsung employees lol
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I have a note8 and iPhone x
I played with the s9.. call recording didn't work.. One of the features was missing 'blood pressure measurement' few other bits not right software wise
I will wait a few months see what other flagships come out
Hi Guys!
At spain there is a lot of people with this issue. With different providers, like Vodafone, Orange, etc...
We have sended a message on twitter to call Samsung to update a new modem firmware or something like this:
https://twitter.com/FGPonce/status/976811515461369857
If its important to do a rt to get more visibility and you guys could send something also in english to call samsung to fix this issue all fast as they can.
Apologize about my english !
For few months now, I am getting robocalls from spoofed number, classic case of neighbor spoofing. Has anyone figured out how to address it?
I usually do not answer the calls and have deactivated voice mailbox as well, but sometimes I expect phone calls where I am not aware of the number. At that moment, I don't know if I should answer the call or not.
For example, last week, I was expecting a call back from the doctor. They have multiple numbers in the practice and I don't any of those numbers. I have central number only. The doc tried calling me 5 times but I didn't answer the call because the number was not known to me. Finally, he sent me a mail on the portal and asked me to call back. So I did. I apologized profusely and luckily, he didn't mind as he is facing same issues.
I am trying to avoid such situation again.
Apps like Robokiller and similar haven't worked in my case. I have Pixel XL, fully updated, rooted but as many claim, I never get red screen on spam calls. I am using Hiya (free) too, but it isn't of much help either. I am on at&t MVNO Airvoice Wireless, if it makes any difference.
Thanks for all ideas in advance.