I flashed DCD's recent ROM and now I cant make outgoing calls. Says I have an authenticity error.
OK I have read some posts that people contacted verizon twice and ran tons of tests. They wouldnt tell me my A-Key....
Some people posted that verizon gave it to them easily.
Does anyone have some insight????? I need to make calls.
What can I do?????
Call Verizon and tell them you did a hard reset and now you are getting that authentication error. They will make you do a *228 after they set it up on there end and it will update all your info. I know this cuz I have done it twice.
I called them twice and did the tests and *228 a couple of times with them and still NOTHING.
Verizon opened a Trouble Ticket for me and told me to call back tomorrow....
Any other ideas?
You just got a bad tech. Twice I was lucky. Just try again and tell them you did a hard reset and this happened. If you get a good tech they will know what to do. Tell them you can receive calls but can't send out calls, see what they tell you
All xv6800s don't have A KEYs - it depends on what part of the US they were
shipped to - that is what vzw told me. My phone didn't have one. I had the same problem you did and I called VZW (ask for a tech because the csrs don't
have a clue) and told them I did a hard reset and could not make outgoing calls.
They fixed me up over the phone and my phone works great.
narodk said:
You just got a bad tech. Twice I was lucky. Just try again and tell them you did a hard reset and this happened. If you get a good tech they will know what to do. Tell them you can receive calls but can't send out calls, see what they tell you
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Click to collapse
yeh, and make sure you are calling technical support for your device and not customer service. i flashed last week, the day i got my phone, so when i got the error, i guess it was more understandable, took me like 5 minutes of troubleshooting until he generated a new a-key.
one thing we should all be aware of. my tech said that it was weird because for some reason theres been a large amount of xv6800's calling needing an a-key replaced. so its possible that verizon may be aware of all this upgrading and losing the a-key.
you know what though. I checked my A-Key before upgrading and there was nothing there. It must be another setting causing this.
Related
Hey all,
I recently dropped the ROM down to the stock. Then did SPL 2.4, upgraded to the Sprint .exe, then threw on the most recent radio 3.42.30 after 1.2 unlocker, and then went back to SPL 2.4 and ROM 3.2.2.
I haven't for the life of me been able to get Data Back. It continues to tell me that login/password are incorrect. That was on Radio 3.42.30/ROM 3.22
I even flashed it all the way back to the Stock Rom, then tried changing the login/pw which didn't work.
Then I read a comment by DCD that I would most likely need to call Verizon to have them check it out. They suggested reprogramming, then taking battery out and reinserting. Then same password/login problem. So i manually inserted the password. nothing. Then they suggested programming with option #2. Still same problem.
They asked if I wanted to get a refurb, which I thought cool. They told me they only had samsung i760's.
I've been furiously reading/searching for 2 days now. I'm suprised I can't get this fixed. Help would be greatly appreciated as I really like the phone and don't want to have to exchange it.
Thanks
scotcha12345 said:
Hey all,
I recently dropped the ROM down to the stock. Then did SPL 2.4, upgraded to the Sprint .exe, then threw on the most recent radio 3.42.30 after 1.2 unlocker, and then went back to SPL 2.4 and ROM 3.2.2.
I haven't for the life of me been able to get Data Back. It continues to tell me that login/password are incorrect. That was on Radio 3.42.30/ROM 3.22
I even flashed it all the way back to the Stock Rom, then tried changing the login/pw which didn't work.
Then I read a comment by DCD that I would most likely need to call Verizon to have them check it out. They suggested reprogramming, then taking battery out and reinserting. Then same password/login problem. So i manually inserted the password. nothing. Then they suggested programming with option #2. Still same problem.
They asked if I wanted to get a refurb, which I thought cool. They told me they only had samsung i760's.
I've been furiously reading/searching for 2 days now. I'm suprised I can't get this fixed. Help would be greatly appreciated as I really like the phone and don't want to have to exchange it.
Thanks
Click to expand...
Click to collapse
Ask the rep to do a DMU reset. it resets your phones data settings. you need to do it if you relock on VZ phones.
Trying
So, the tech support guy decided not to do a DMU...apparently sending me a refurb is easier. They were able to find one in the system.
Other than flashing to Stock ROM/Radio, is there any other necessities to save my warrantee?
scotcha12345 said:
So, the tech support guy decided not to do a DMU...apparently sending me a refurb is easier. They were able to find one in the system.
Other than flashing to Stock ROM/Radio, is there any other necessities to save my warrantee?
Click to expand...
Click to collapse
No, you should be fine with stock bootloader, radio and ROM.
A Reset is easy.. you just got an idiot on the phone.
I found that each time I reflashed the radio.. I have to do one of the following:
1) Call and have them reset my A key
2) Call and have them reset my data.
If you get the massage you arent authorized when you make a call.. you need the Akey reset.
If you get a Wrong password error while using data.. you need the Data Services Reset.
Every call goes the same way..
I tell them that I need my Data settings reset.. I tell them it happens each time I hard reset my device and I'm a software developer and often need to hard reset... This is routine call for me.
They ask me what the error is and then proceed to go through 20 minutes of troubleshooting making me put in passwords and taking out the battery.. I ask them if they could reset my data after each thing they try, and they say they don’t think that’s the issue... Finally after 20 or 30 minutes of this.. they ask me to hold.. they come back, ask me to try it and it works.. I ask them what they did... they say I figured I'd try resetting the data.. and act like they thought of it on their own and like I haven’t asked for that at least 8 times on the call.
That’s just how it goes... the important thing.. Be nice. Do the steps they ask you to, and eventually they will reset the data. If you act like a ****.. you won’t get anywhere. If they want to send you a replacement.. (and you don’t want it) tell them you'll try a few more hard resets and that you’ll call back if you really need one. They will be happy to let you go cause it's less paperwork for them. Call back a little while later and you'll get someone else who is more willing to do a data reset for you… don’t tell them you just spoke to someone else.
NEVER tell them you flashed custom software. Most of them wont care.. But they may flag it in your account.. it all depends who you get… but telling them that is never a positive thing.
(another helpful trick to avoid any resets.)
You must have another WM device thats not activated for this.
Go online.. Move your activation to another device.. Flash the radio.. move the activation back. This works and you dont need to reset Akey or Data.
You cant move service to a non WM device as it will remove the data service from your plan.
you can also (if you have an old vzw phone) quickly login to vzw online enter that esn number wait 5 minutes and then enter your device esn#. Some at ppcgeeks have success with this method though I'm not sure I never did it
This may be a dumb question, but I haven't seen it come up yet: did you try installing DCD's Verizon carrier cab? I just flashed to 3.2.2 last night, installed the carrier cab, everything was working, then I did some other unrelated stuff, and eventually decided to hard reset. Upon coming back from the reset, I was bummed to find that my data connection wasn't working. I figured that maybe the hard reset cleared out whatever magic the carrier cab does, so I reinstalled, and bingo, data connection was back in action. Hope that helps.
Verizon
So to start off, thanks for the help and comments. I was 100% confident that when I got the first "Login / password incorrect" message, I would be able to fix things.
Verizon decided that wouldn't be the case.
I spoke with probably 4 different people over the weekend to try to help. The first time it just was ridiculous, re-entering the same password/login OVER and OVER, despite me prefacing the conversation by saying I had already done it. The second lady wasn't quite sure what phone I had 10 minutes into troubleshooting, a few minutes later I decided I had to "go". The third guy was helpful, and I suggested the DMU reset after awhile, but he wouldn't do it. I told him to hold on the replacement, called back, went through the same procedure with another guy, suggested the DMU reset and again, they wouldn't do it. I have a replacement coming tomorrow, as they wanted to do it, and I figured a "new" case couldn't hurt?
If this happens again in the future, I'll certainly try the others suggested. Thanks for those.
I agree that you should never mention you custom flashed the ROM...even since day 1 when I got this phone 6 months ago, I knew not to do that thankfully.
And lastly, relating to the suggestion to install the DCD Carrier Cab. It was flashed to Stock, so I'm fairly certain that would be unnecessary. Thanks though.
When you suggested DMU reset, were you speaking with a CSR or Tech Support?
DMU
I was speaking with Tech Support.
Though one of the ladies was for sure either 80 and clueless, or brand new.
The last guy I spoke with seemed very competent, but for some reason unwilling to do the DMU. He explained to me "Unless you recently received a refurb, or a new handset, there would be no reason to do a DMU reset." I didn't quite have an answer that wouldn't indicate that I had broken the warranty, so I decided against pursuing that any further.
In the past I've tried the "software developer" angle and that I often Hard reset which has helped with the A-Key, but the DMU seemed to be a different story.
He explained to me "Unless you recently received a refurb, or a new handset, there would be no reason to do a DMU reset." I didn't quite have an answer that wouldn't indicate that I had broken the warranty, so I decided against pursuing that any further.
Click to expand...
Click to collapse
It's easy. If they give you that bull****, you tell them you just performed a hard reset and when it finished, your data didn't work. You tell them you're familiar with EPST so you checked your settings, and you noticed that the HA and AAA shared secret keys were blank, as well as your HDR AN AUTH Password and PPP Password keys were blank. You tell them that this is indication that a DMU reset needs to be performed. As long as you sound like you know what you're talking about and provide this information, they should do it.
Beautiful
Beautiful.
I'll actually give that a try now until I get my other phone.
By the way. Are there any negatives to getting a refurb? I've seen a few friends get refurb'd XV6800's and they always look great. Couple bumps and bruises on mine, so I figure what the hey.
domineus said:
you can also (if you have an old vzw phone) quickly login to vzw online enter that esn number wait 5 minutes and then enter your device esn#. Some at ppcgeeks have success with this method though I'm not sure I never did it
Click to expand...
Click to collapse
This works.. it's the same thing I previously posted.. but like I said above, you must have a WM device. Essentially what you are doing is switching activation to your old phone, then reactivating your new phone. I suggest moving the activation before flashing but you may not need to.
If your old phone was not Windows Mobile.. I.E. A plain old LG flip phone.. You have to remove the data services to switch to it. Depending on your plan... You may not be able to add it back online... so you have to call customer service and it's a giant pain. Plus you'll get pro-rated for what you used until that point, then pro-rated for the remainder of the month when you add it back... and somehow all that math will = a bill thats $15 more.
If your old phone was a WM phone.... it's all good.. nice and simple.
What is this "activate another phone, then reactivate the 6800" trick that I keep hearing about occasionally? Is this a way to hard reset your phone without having to call Vzw to get a new A-key?
Chimp (Tom)
#1 - i have hard reset my phone about 40 times since i got it, never had to get a new a-key
#2 - you can call verizon as much as you want and get as many a-keys as you want...they dont care
#3 - when i first got my phone and activated it, it wouldnt work for some reason...i could make and receive calls but couldnt browse the net, even though i had the unlimited data plan. so i had an old motorla phone laying around, went on the verizon site, logged in, selected "activate existing hardware" option, typed in the serial, then hit ok. that made my old phone my active line. then i went back a few pages, and re-did it, but using the serial from my new phone (xv6800 Titan), and voila! calls, email, internet, everything worked...I didn't have to call in.
however, point #2 still remains true...you can just call in an get a new a-key...it's way less work that doing #3 - but both work.
Connor,
I do have my old Razr laying around so I could try that too. It is just a pain to call. Last time I had to explain to the first person, get transferred to tech services, explain it again, have them tell me over and over that they can't explain why just doing a hard reset causes the A-Key to go away, then look up the new key, etc etc. I think it took me 20 minutes last time including when I had to wait on hold.
So any other way would be nice. At least I now know how to do it.
Thanks!
Chimp (Tom)
If you tell them you are a software developer when you call, and that you need a new A-Key, they will skip all the amateur/dumb steps and just give you a new A-Key because then they think you know what you are talking about.
ok i have successfully rooted and s-offed my 3vo but that calling problem i have (error 16) so i called sprint and they asked me for alternative number i said no and they said its ok but they needed some personal info(im 13 and on my uncles plan)so i said i dont know as im on my uncles plan and she said ok and then she asked for name. i gave her my name and then she asked for my uncles name and i gave that to her and she said thats not what comes up so i said well i dont y and she said to go to sprint store and get them fixed. i cant go or take a chance of getting caught with s-off or root. ok so i was done with sprint. now i tried dialing ##72786# to reset hands free and hands free worked but still no calling. i tried ##3282# and reset profile and now i get verizon wireless wen i call .and now i did it again and sometimes i get sprint(mostly) and sometimes verizon.
im stuck and dont know what to do...should i talk to sprint again and hope the next person doesnt ask for info or is there a fix idk about...
thanks to whoever posts
I think you should flash a stock rom( rooted of course)...just tell your uncle that some of your friends also are having some issues with the particular phone and a new update simply needs to reset the phone by owner calling the representative. You don't need a another line..see other thread about what to say. This should be a no biggie. You are not lying and you are infact telling the truth.
life64x said:
I think you should flash a stock rom( rooted of course)...just tell your uncle that some of your friends also are having some issues with the particular phone and a new update simply needs to reset the phone by owner calling the representative. You don't need a another line..see other thread about what to say. This should be a no biggie. You are not lying and you are infact telling the truth.
Click to expand...
Click to collapse
its very funny for me when you said that just tell your uncle that friends having the same problem (thx anyways)but i kinda actually root and customize phones for him and he sells them on ebay etc... (im probally going to root his as he has one too) ... but is there a point to flash stock as i didnt debloat or anything just rooted and s-offed
No, if you do mods for your uncle..he should be responsible for it then. Reason for the stock rom was to make sure you did not get in trouble for rooting it. But it seems like no big then. Have him do it, simple as that.
I work at sprint. That just happens sometimes when the phone is reset .. make a call it will tell you to stay on the phone it then will connect you to a rep they'll reset a setting. And then you should be good.
Sent from my PG86100 using XDA App
life64x said:
No, if you do mods for your uncle..he should be responsible for it then. Reason for the stock rom was to make sure you did not get in trouble for rooting it. But it seems like no big then. Have him do it, simple as that.
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Click to collapse
no its my phone though and i need it and i was saying that he doesnt care that was my point and im trying to fix it with costing him
It doesn't cost anything to reset the phone.
Ok here is what you do, just log on to his sprint account online. Take one of the other phones and put it on your line, any sprint phone will do as long as it isnt activated at the time. Once you have swapped the phones online just wait 5 minutes and swap the 3VO back to the line, presto you are done, just make sure both phones are off when you do this. Once you have swapped the 3VO back to the account wait 5 mins then boot it up, it will go to the activation and presto it will be all set to go.
life64x said:
It doesn't cost anything to reset the phone.
Click to expand...
Click to collapse
get a new one i meant which i doubt is going to happen but i just dont feel like telling anyone and dealing it with my self
I had the same problem, after flashing no calls or texts would go through. I called Sprint, gave them the error code (from failed text msg) and she asked me to remove the battery give her the ID code on the back of the phone and she had it working by the time I booted up. I did not offer any reasons for the problem and she did not ask, I really couldn't have been easier.
I had the same problem at first and I've had 3 different solutions.
1. Update profile and PRL (seems unnecessary but its worked for multiple ppl)
2*. Download MSL Reader. Once you have your MSL go to dialer and enter ##yourmsl#. That will being up EPST. Select edit. Change YOUR number (top one) to 000000000 and leave the MSID. Reboot. Allow hands free activation to go through. If it takes longer than 5 mins hit cancel and go back to EPST (##yourmsl#) and change the string of 0's to your number. Reboot.
3. Call sprint and tell them you have error code 8 or 16 when trying to make a call. That tells them they need to reset your phone.
Via TT
So, I've been having an issue with sending SMS messages on my S3 for awhile, and Verizon determined that it was an MIN collision issue from an S3 I had stolen last fall. Basically, I can't send text messages at all, and it's been this way since February. I tried network reset, top tier tech tickets with VZW, phone reset, ROM wipe, new SIM card, etc. Nothing worked. So Sunday I call, and the guy told me the antennae on the S3 was buggy, and that maybe the new MIN on the network wasn't downloading to the phone right. SO, he tells me that he can send me a new (in the original manufacturer's packaging, not refurbished) S4 as a replacement since I'd tried everything else. Even though it had a locked bootloader, I agree, as I really want my texting back. I received it not an hour ago, and it's a refurbished model, not even in the original f**king box. So, my question is, does Verizon still have new S4 devices to send out? If they do, do I have a valid reason to call and complain since what I was told on the phone, on a recorded call, is different from what I actually received? Thanks in advance for all help
Vorfidus said:
So, I've been having an issue with sending SMS messages on my S3 for awhile, and Verizon determined that it was an MIN collision issue from an S3 I had stolen last fall. Basically, I can't send text messages at all, and it's been this way since February. I tried network reset, top tier tech tickets with VZW, phone reset, ROM wipe, new SIM card, etc. Nothing worked. So Sunday I call, and the guy told me the antennae on the S3 was buggy, and that maybe the new MIN on the network wasn't downloading to the phone right. SO, he tells me that he can send me a new (in the original manufacturer's packaging, not refurbished) S4 as a replacement since I'd tried everything else. Even though it had a locked bootloader, I agree, as I really want my texting back. I received it not an hour ago, and it's a refurbished model, not even in the original f**king box. So, my question is, does Verizon still have new S4 devices to send out? If they do, do I have a valid reason to call and complain since what I was told on the phone, on a recorded call, is different from what I actually received? Thanks in advance for all help
Click to expand...
Click to collapse
They probably do, but very few amounts. They probably needed more space for the S5. You could call them and complain that a Verizon Rep told you that you would get a new S4 from them. Unless the rep lied, or he didn't say that you would get a "new" S4, Verizon can't really deny your claim.
My phone was working fine and then all of a sudden the signal bars grayed out and I couldn't make or receive phone calls. However, I still am able to send and receive text messages. I thought maybe it was the Chaos Rom so I restored to a previous Nandroid backup on Echoe and it still didn't solve the problem. I'm on v4.4. Can anyone help? I have wiped cache, dalvik cache, fixed permissions, turned data on and off, turned location on and off, turned off wifi...and nothing.
I also just noticed under the phone status option and then "Service State" it says out of service.
It was a hardware issue. Luckily I talked to a guy in the Network department that was tech savvy and he didn't make me go through all the troubleshooting steps I did on my own. I got a new phone and everything is working. I'm also happy it shipped with 4.4 so I can easily root and restore to my backup. Since he said this is one of his favorite Android sites...he probably knows I rooted my phone if he sees this, so I'm sorry and thanks for your help Verizon man!
Keekers said:
It was a hardware issue. Luckily I talked to a guy in the Network department that was tech savvy and he didn't make me go through all the troubleshooting steps I did on my own. I got a new phone and everything is working. I'm also happy it shipped with 4.4 so I can easily root and restore to my backup. Since he said this is one of his favorite Android sites...he probably knows I rooted my phone if he sees this, so I'm sorry and thanks for your help Verizon man!
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Click to collapse
I'm having the same issue on my Galaxy S4. Did the tech guy have any methods to try to fix this? I would like to get a replacement phone but best buy geek squad insurance is $150. Did you talk to tier 2 tech support?
BtoGS488 said:
I'm having the same issue on my Galaxy S4. Did the tech guy have any methods to try to fix this? I would like to get a replacement phone but best buy geek squad insurance is $150. Did you talk to tier 2 tech support?
Click to expand...
Click to collapse
No, it was a hardware issue. I still used the same battery, sim card, and sd card when I got the new phone and everything worked! I talked to a guy in the network department. I also researched the problem on a Verizon thread and the only way people were able to get it fixed was to get a replacement phone. Sorry, I wish I had better news for you
Is your phone saying no service or out of service? Mine was.
I also found that verizon thread. There is around 190 complaints
about this issue. I put my brothers Sim card in my phone
and it works just fine. I just wanted to make sure it wasn't a
bad ROM install. Thank you for your help. I will take it to best buy tomorrow.
Glad to help!