What is this "activate another phone, then reactivate the 6800" trick that I keep hearing about occasionally? Is this a way to hard reset your phone without having to call Vzw to get a new A-key?
Chimp (Tom)
#1 - i have hard reset my phone about 40 times since i got it, never had to get a new a-key
#2 - you can call verizon as much as you want and get as many a-keys as you want...they dont care
#3 - when i first got my phone and activated it, it wouldnt work for some reason...i could make and receive calls but couldnt browse the net, even though i had the unlimited data plan. so i had an old motorla phone laying around, went on the verizon site, logged in, selected "activate existing hardware" option, typed in the serial, then hit ok. that made my old phone my active line. then i went back a few pages, and re-did it, but using the serial from my new phone (xv6800 Titan), and voila! calls, email, internet, everything worked...I didn't have to call in.
however, point #2 still remains true...you can just call in an get a new a-key...it's way less work that doing #3 - but both work.
Connor,
I do have my old Razr laying around so I could try that too. It is just a pain to call. Last time I had to explain to the first person, get transferred to tech services, explain it again, have them tell me over and over that they can't explain why just doing a hard reset causes the A-Key to go away, then look up the new key, etc etc. I think it took me 20 minutes last time including when I had to wait on hold.
So any other way would be nice. At least I now know how to do it.
Thanks!
Chimp (Tom)
If you tell them you are a software developer when you call, and that you need a new A-Key, they will skip all the amateur/dumb steps and just give you a new A-Key because then they think you know what you are talking about.
Related
I flashed DCD's recent ROM and now I cant make outgoing calls. Says I have an authenticity error.
OK I have read some posts that people contacted verizon twice and ran tons of tests. They wouldnt tell me my A-Key....
Some people posted that verizon gave it to them easily.
Does anyone have some insight????? I need to make calls.
What can I do?????
Call Verizon and tell them you did a hard reset and now you are getting that authentication error. They will make you do a *228 after they set it up on there end and it will update all your info. I know this cuz I have done it twice.
I called them twice and did the tests and *228 a couple of times with them and still NOTHING.
Verizon opened a Trouble Ticket for me and told me to call back tomorrow....
Any other ideas?
You just got a bad tech. Twice I was lucky. Just try again and tell them you did a hard reset and this happened. If you get a good tech they will know what to do. Tell them you can receive calls but can't send out calls, see what they tell you
All xv6800s don't have A KEYs - it depends on what part of the US they were
shipped to - that is what vzw told me. My phone didn't have one. I had the same problem you did and I called VZW (ask for a tech because the csrs don't
have a clue) and told them I did a hard reset and could not make outgoing calls.
They fixed me up over the phone and my phone works great.
narodk said:
You just got a bad tech. Twice I was lucky. Just try again and tell them you did a hard reset and this happened. If you get a good tech they will know what to do. Tell them you can receive calls but can't send out calls, see what they tell you
Click to expand...
Click to collapse
yeh, and make sure you are calling technical support for your device and not customer service. i flashed last week, the day i got my phone, so when i got the error, i guess it was more understandable, took me like 5 minutes of troubleshooting until he generated a new a-key.
one thing we should all be aware of. my tech said that it was weird because for some reason theres been a large amount of xv6800's calling needing an a-key replaced. so its possible that verizon may be aware of all this upgrading and losing the a-key.
you know what though. I checked my A-Key before upgrading and there was nothing there. It must be another setting causing this.
Hey all,
I recently dropped the ROM down to the stock. Then did SPL 2.4, upgraded to the Sprint .exe, then threw on the most recent radio 3.42.30 after 1.2 unlocker, and then went back to SPL 2.4 and ROM 3.2.2.
I haven't for the life of me been able to get Data Back. It continues to tell me that login/password are incorrect. That was on Radio 3.42.30/ROM 3.22
I even flashed it all the way back to the Stock Rom, then tried changing the login/pw which didn't work.
Then I read a comment by DCD that I would most likely need to call Verizon to have them check it out. They suggested reprogramming, then taking battery out and reinserting. Then same password/login problem. So i manually inserted the password. nothing. Then they suggested programming with option #2. Still same problem.
They asked if I wanted to get a refurb, which I thought cool. They told me they only had samsung i760's.
I've been furiously reading/searching for 2 days now. I'm suprised I can't get this fixed. Help would be greatly appreciated as I really like the phone and don't want to have to exchange it.
Thanks
scotcha12345 said:
Hey all,
I recently dropped the ROM down to the stock. Then did SPL 2.4, upgraded to the Sprint .exe, then threw on the most recent radio 3.42.30 after 1.2 unlocker, and then went back to SPL 2.4 and ROM 3.2.2.
I haven't for the life of me been able to get Data Back. It continues to tell me that login/password are incorrect. That was on Radio 3.42.30/ROM 3.22
I even flashed it all the way back to the Stock Rom, then tried changing the login/pw which didn't work.
Then I read a comment by DCD that I would most likely need to call Verizon to have them check it out. They suggested reprogramming, then taking battery out and reinserting. Then same password/login problem. So i manually inserted the password. nothing. Then they suggested programming with option #2. Still same problem.
They asked if I wanted to get a refurb, which I thought cool. They told me they only had samsung i760's.
I've been furiously reading/searching for 2 days now. I'm suprised I can't get this fixed. Help would be greatly appreciated as I really like the phone and don't want to have to exchange it.
Thanks
Click to expand...
Click to collapse
Ask the rep to do a DMU reset. it resets your phones data settings. you need to do it if you relock on VZ phones.
Trying
So, the tech support guy decided not to do a DMU...apparently sending me a refurb is easier. They were able to find one in the system.
Other than flashing to Stock ROM/Radio, is there any other necessities to save my warrantee?
scotcha12345 said:
So, the tech support guy decided not to do a DMU...apparently sending me a refurb is easier. They were able to find one in the system.
Other than flashing to Stock ROM/Radio, is there any other necessities to save my warrantee?
Click to expand...
Click to collapse
No, you should be fine with stock bootloader, radio and ROM.
A Reset is easy.. you just got an idiot on the phone.
I found that each time I reflashed the radio.. I have to do one of the following:
1) Call and have them reset my A key
2) Call and have them reset my data.
If you get the massage you arent authorized when you make a call.. you need the Akey reset.
If you get a Wrong password error while using data.. you need the Data Services Reset.
Every call goes the same way..
I tell them that I need my Data settings reset.. I tell them it happens each time I hard reset my device and I'm a software developer and often need to hard reset... This is routine call for me.
They ask me what the error is and then proceed to go through 20 minutes of troubleshooting making me put in passwords and taking out the battery.. I ask them if they could reset my data after each thing they try, and they say they don’t think that’s the issue... Finally after 20 or 30 minutes of this.. they ask me to hold.. they come back, ask me to try it and it works.. I ask them what they did... they say I figured I'd try resetting the data.. and act like they thought of it on their own and like I haven’t asked for that at least 8 times on the call.
That’s just how it goes... the important thing.. Be nice. Do the steps they ask you to, and eventually they will reset the data. If you act like a ****.. you won’t get anywhere. If they want to send you a replacement.. (and you don’t want it) tell them you'll try a few more hard resets and that you’ll call back if you really need one. They will be happy to let you go cause it's less paperwork for them. Call back a little while later and you'll get someone else who is more willing to do a data reset for you… don’t tell them you just spoke to someone else.
NEVER tell them you flashed custom software. Most of them wont care.. But they may flag it in your account.. it all depends who you get… but telling them that is never a positive thing.
(another helpful trick to avoid any resets.)
You must have another WM device thats not activated for this.
Go online.. Move your activation to another device.. Flash the radio.. move the activation back. This works and you dont need to reset Akey or Data.
You cant move service to a non WM device as it will remove the data service from your plan.
you can also (if you have an old vzw phone) quickly login to vzw online enter that esn number wait 5 minutes and then enter your device esn#. Some at ppcgeeks have success with this method though I'm not sure I never did it
This may be a dumb question, but I haven't seen it come up yet: did you try installing DCD's Verizon carrier cab? I just flashed to 3.2.2 last night, installed the carrier cab, everything was working, then I did some other unrelated stuff, and eventually decided to hard reset. Upon coming back from the reset, I was bummed to find that my data connection wasn't working. I figured that maybe the hard reset cleared out whatever magic the carrier cab does, so I reinstalled, and bingo, data connection was back in action. Hope that helps.
Verizon
So to start off, thanks for the help and comments. I was 100% confident that when I got the first "Login / password incorrect" message, I would be able to fix things.
Verizon decided that wouldn't be the case.
I spoke with probably 4 different people over the weekend to try to help. The first time it just was ridiculous, re-entering the same password/login OVER and OVER, despite me prefacing the conversation by saying I had already done it. The second lady wasn't quite sure what phone I had 10 minutes into troubleshooting, a few minutes later I decided I had to "go". The third guy was helpful, and I suggested the DMU reset after awhile, but he wouldn't do it. I told him to hold on the replacement, called back, went through the same procedure with another guy, suggested the DMU reset and again, they wouldn't do it. I have a replacement coming tomorrow, as they wanted to do it, and I figured a "new" case couldn't hurt?
If this happens again in the future, I'll certainly try the others suggested. Thanks for those.
I agree that you should never mention you custom flashed the ROM...even since day 1 when I got this phone 6 months ago, I knew not to do that thankfully.
And lastly, relating to the suggestion to install the DCD Carrier Cab. It was flashed to Stock, so I'm fairly certain that would be unnecessary. Thanks though.
When you suggested DMU reset, were you speaking with a CSR or Tech Support?
DMU
I was speaking with Tech Support.
Though one of the ladies was for sure either 80 and clueless, or brand new.
The last guy I spoke with seemed very competent, but for some reason unwilling to do the DMU. He explained to me "Unless you recently received a refurb, or a new handset, there would be no reason to do a DMU reset." I didn't quite have an answer that wouldn't indicate that I had broken the warranty, so I decided against pursuing that any further.
In the past I've tried the "software developer" angle and that I often Hard reset which has helped with the A-Key, but the DMU seemed to be a different story.
He explained to me "Unless you recently received a refurb, or a new handset, there would be no reason to do a DMU reset." I didn't quite have an answer that wouldn't indicate that I had broken the warranty, so I decided against pursuing that any further.
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Click to collapse
It's easy. If they give you that bull****, you tell them you just performed a hard reset and when it finished, your data didn't work. You tell them you're familiar with EPST so you checked your settings, and you noticed that the HA and AAA shared secret keys were blank, as well as your HDR AN AUTH Password and PPP Password keys were blank. You tell them that this is indication that a DMU reset needs to be performed. As long as you sound like you know what you're talking about and provide this information, they should do it.
Beautiful
Beautiful.
I'll actually give that a try now until I get my other phone.
By the way. Are there any negatives to getting a refurb? I've seen a few friends get refurb'd XV6800's and they always look great. Couple bumps and bruises on mine, so I figure what the hey.
domineus said:
you can also (if you have an old vzw phone) quickly login to vzw online enter that esn number wait 5 minutes and then enter your device esn#. Some at ppcgeeks have success with this method though I'm not sure I never did it
Click to expand...
Click to collapse
This works.. it's the same thing I previously posted.. but like I said above, you must have a WM device. Essentially what you are doing is switching activation to your old phone, then reactivating your new phone. I suggest moving the activation before flashing but you may not need to.
If your old phone was not Windows Mobile.. I.E. A plain old LG flip phone.. You have to remove the data services to switch to it. Depending on your plan... You may not be able to add it back online... so you have to call customer service and it's a giant pain. Plus you'll get pro-rated for what you used until that point, then pro-rated for the remainder of the month when you add it back... and somehow all that math will = a bill thats $15 more.
If your old phone was a WM phone.... it's all good.. nice and simple.
ok i have successfully rooted and s-offed my 3vo but that calling problem i have (error 16) so i called sprint and they asked me for alternative number i said no and they said its ok but they needed some personal info(im 13 and on my uncles plan)so i said i dont know as im on my uncles plan and she said ok and then she asked for name. i gave her my name and then she asked for my uncles name and i gave that to her and she said thats not what comes up so i said well i dont y and she said to go to sprint store and get them fixed. i cant go or take a chance of getting caught with s-off or root. ok so i was done with sprint. now i tried dialing ##72786# to reset hands free and hands free worked but still no calling. i tried ##3282# and reset profile and now i get verizon wireless wen i call .and now i did it again and sometimes i get sprint(mostly) and sometimes verizon.
im stuck and dont know what to do...should i talk to sprint again and hope the next person doesnt ask for info or is there a fix idk about...
thanks to whoever posts
I think you should flash a stock rom( rooted of course)...just tell your uncle that some of your friends also are having some issues with the particular phone and a new update simply needs to reset the phone by owner calling the representative. You don't need a another line..see other thread about what to say. This should be a no biggie. You are not lying and you are infact telling the truth.
life64x said:
I think you should flash a stock rom( rooted of course)...just tell your uncle that some of your friends also are having some issues with the particular phone and a new update simply needs to reset the phone by owner calling the representative. You don't need a another line..see other thread about what to say. This should be a no biggie. You are not lying and you are infact telling the truth.
Click to expand...
Click to collapse
its very funny for me when you said that just tell your uncle that friends having the same problem (thx anyways)but i kinda actually root and customize phones for him and he sells them on ebay etc... (im probally going to root his as he has one too) ... but is there a point to flash stock as i didnt debloat or anything just rooted and s-offed
No, if you do mods for your uncle..he should be responsible for it then. Reason for the stock rom was to make sure you did not get in trouble for rooting it. But it seems like no big then. Have him do it, simple as that.
I work at sprint. That just happens sometimes when the phone is reset .. make a call it will tell you to stay on the phone it then will connect you to a rep they'll reset a setting. And then you should be good.
Sent from my PG86100 using XDA App
life64x said:
No, if you do mods for your uncle..he should be responsible for it then. Reason for the stock rom was to make sure you did not get in trouble for rooting it. But it seems like no big then. Have him do it, simple as that.
Click to expand...
Click to collapse
no its my phone though and i need it and i was saying that he doesnt care that was my point and im trying to fix it with costing him
It doesn't cost anything to reset the phone.
Ok here is what you do, just log on to his sprint account online. Take one of the other phones and put it on your line, any sprint phone will do as long as it isnt activated at the time. Once you have swapped the phones online just wait 5 minutes and swap the 3VO back to the line, presto you are done, just make sure both phones are off when you do this. Once you have swapped the 3VO back to the account wait 5 mins then boot it up, it will go to the activation and presto it will be all set to go.
life64x said:
It doesn't cost anything to reset the phone.
Click to expand...
Click to collapse
get a new one i meant which i doubt is going to happen but i just dont feel like telling anyone and dealing it with my self
I had the same problem, after flashing no calls or texts would go through. I called Sprint, gave them the error code (from failed text msg) and she asked me to remove the battery give her the ID code on the back of the phone and she had it working by the time I booted up. I did not offer any reasons for the problem and she did not ask, I really couldn't have been easier.
I had the same problem at first and I've had 3 different solutions.
1. Update profile and PRL (seems unnecessary but its worked for multiple ppl)
2*. Download MSL Reader. Once you have your MSL go to dialer and enter ##yourmsl#. That will being up EPST. Select edit. Change YOUR number (top one) to 000000000 and leave the MSID. Reboot. Allow hands free activation to go through. If it takes longer than 5 mins hit cancel and go back to EPST (##yourmsl#) and change the string of 0's to your number. Reboot.
3. Call sprint and tell them you have error code 8 or 16 when trying to make a call. That tells them they need to reset your phone.
Via TT
Hey everyone... I just spent a good bit of time surfing/searching the forums for a problem similar to mine, but found none. ATT tech help hasnt been much help as of yet, but Im going to try to call one more time today.
My phone is a Lumia 920 with the latest updates. I have NOT installed the APN settings app or anything like that. I have a 10GB shared data plan with my wife.
Here is the issue...if I have recently power cycled my phone, I can go to internet sharing, turn it on, connect whatever I want to my phone, and it works perfect. I can then finish, turn off internet sharing (or let it time out), and later turn it back on again...MAYBE.
Sometimes it will let me connect 2 or 3 more times, then I get the standard error message "Connection Not Shared. To enable tethering on this device, go to att.com/mywireless or dial 611.". If I power cycle the phone though, I am able to tether again just fine for a few sessions.
Anyone else having this intermittent issue? I dont want to have to keep power cycling my phone. Thats a PITA and in my opinion unnecessary. Im tethering to a Nexus 7 when I do it...and between this issue and NFC being lame, Im about to switch to a Galaxy phone haha. And I LOVE my WP8, so that hurts for me to say!
Any ideas?
Justin
ghettocruiser said:
Hey everyone... I just spent a good bit of time surfing/searching the forums for a problem similar to mine, but found none. ATT tech help hasnt been much help as of yet, but Im going to try to call one more time today.
My phone is a Lumia 920 with the latest updates. I have NOT installed the APN settings app or anything like that. I have a 10GB shared data plan with my wife.
Here is the issue...if I have recently power cycled my phone, I can go to internet sharing, turn it on, connect whatever I want to my phone, and it works perfect. I can then finish, turn off internet sharing (or let it time out), and later turn it back on again...MAYBE.
Sometimes it will let me connect 2 or 3 more times, then I get the standard error message "Connection Not Shared. To enable tethering on this device, go to att.com/mywireless or dial 611.". If I power cycle the phone though, I am able to tether again just fine for a few sessions.
Anyone else having this intermittent issue? I dont want to have to keep power cycling my phone. Thats a PITA and in my opinion unnecessary. Im tethering to a Nexus 7 when I do it...and between this issue and NFC being lame, Im about to switch to a Galaxy phone haha. And I LOVE my WP8, so that hurts for me to say!
Any ideas?
Justin
Click to expand...
Click to collapse
So I recently gave up my unlimited data plan and went to the same 10 gig plan, I never really use more than that anyways and it's absurdly cheaper. That said, I too get the same error. Before I thought it was because I was on an unlimited data plan, After spending an hour in chat with a tech support rep, he's telling me it's that my OS Version 8.0.10521.155 is wrong, and he wanted to know where I got it from. I told him I ota'ed it, which wasn't a complete lie, but it is an ATT phone that I loaded a Rogers ROM onto and then the ATT Developer ROM which then OTA'ed to GDR3 .
I had to run and didn't get to finish the chat, but I mostly wanted to check and see if you too had loaded the Developer ROM onto your 920, or if you managed to fix your issue.
I have a feeling that they won't send me a replacement because I voided whatever implied warranty with switching the firmware. But I'll fight that fight tomorrow.
Etaduck said:
So I recently gave up my unlimited data plan and went to the same 10 gig plan, I never really use more than that anyways and it's absurdly cheaper. That said, I too get the same error. Before I thought it was because I was on an unlimited data plan, After spending an hour in chat with a tech support rep, he's telling me it's that my OS Version 8.0.10521.155 is wrong, and he wanted to know where I got it from. I told him I ota'ed it, which wasn't a complete lie, but it is an ATT phone that I loaded a Rogers ROM onto and then the ATT Developer ROM which then OTA'ed to GDR3 .
I had to run and didn't get to finish the chat, but I mostly wanted to check and see if you too had loaded the Developer ROM onto your 920, or if you managed to fix your issue.
I have a feeling that they won't send me a replacement because I voided whatever implied warranty with switching the firmware. But I'll fight that fight tomorrow.
Click to expand...
Click to collapse
I only did the official updates on the phone. Actually...I wasnt really keeping up with the updates because it drove me crazy in the past haha. When I had my Focus with WP7 on it, it was like an obsession. So now its more of a nice surprise when I see the update alert haha.
But in any case....Ive talked to ATT twice now, and they want me to factory reset. They're theory is that something got messed up during an update. A blip in the data transfer, minute loss of WiFi interrupting things, etc. The problem with this is, I DO NOT feel like resetting the phone. I have over 10gb of stuff Ide need to move off. I dont watn all that backed up to the cloud... I have my settings, homescreen, apps...its all how I want it and I hate putting things back. But, I will probably do it. Because the alternative is getting a different phone and I cant do that until December.
This is getting really old. Im at the point where when Im packing up to head home from work, I turn my phone off, then turn it on as Im walking down the steps. I wait until I can turn it on before I start my car, so my tablet connects quicker. If I wait too long between turning the phone on, and trying to activate internet sharing, or if I activate it, and it times out...no guarantee it will turn back on again. Thats another thing, Ide like to be able to tell it NOT to turn off. If Im running into the store real fast or something, I want to leave it hot. My tablet goes to sleep on loss of power, so I cant even leave it in the car because its disconnected anyway.
Annoying...
Justin
Please anyone i am in desperate need of some help! I have a SafeLink phone just a simple one. But it's been my phone for about a year already. I left my phone outside on my back porch for like 15 mins one day while I was inside feeding my baby and when I grabbed it again it wouldn't make any calls or texts or anything. Just a blank white hollow triangle on the top like I had no service. When I try to make a call it tells me cellular network unavailable. I rebooted my phone hoping it would make it work but it did not. Then some message appeared on my status bar it said SIM card not provisioned mm#2.
I have called multiple times to the company and I get put on hold for ever. In the end they tried telling me my phone should be working. It states that my phone number is in service and my sim card is provisioned. Usually I wind up frustrated and hanging up.
I tried calling my phone number and it would ring and eventually tell me the person you called has a voice mail box that has not been set up yet. When I had an answering machine. Then today when I called it gave me some crazy message about "welcome to Verizon wireless, the number you are calling has been changed, disconnected, or no longer in service" BUT MY SERVICE HAS NEVER BEEN THROUGH VERIZON. ALWAYS SAFELINK.
Today. I called them again and sat through 2 hours of being on hold and finally they asked for my account information and they told me it did not match the information they had on file for me. WTF?! They could not pull up anything with my phone number and my name. I am shocked and I don't know what could have happened. I do know that there is some one who stays here at my mom's house who lives in the back bedroom that happens to be a shady scandelous person and he is also pretty good with hacking etc on phones. He knows I know all the crap he does like steals people's info to get new phone service so he basically never has to pay a phone bill. He works Verizon wireless and always has a phone he never pays for. He also knows that when I buy the house from my mom in May I am subsequently going to be throwing his shady freeloading ass on the street. Is there any way that he could have done something to my phone service? What does this sound like to you guys. I feel like going back to his room and hitting him with a damn cast iron skillet. (But I won't)
But i am at my wit's end. My phone is my only means of communication and my husband works a lot so I am home most of the time with my 9 month old son and I need to be able to have a line of communication since my husband takes the only car to work.
Help!!!!!!!
Note also when they asked for my meid or imei they said it doesn't match the information they have on file for me... How is this possible?!?!