ok i have successfully rooted and s-offed my 3vo but that calling problem i have (error 16) so i called sprint and they asked me for alternative number i said no and they said its ok but they needed some personal info(im 13 and on my uncles plan)so i said i dont know as im on my uncles plan and she said ok and then she asked for name. i gave her my name and then she asked for my uncles name and i gave that to her and she said thats not what comes up so i said well i dont y and she said to go to sprint store and get them fixed. i cant go or take a chance of getting caught with s-off or root. ok so i was done with sprint. now i tried dialing ##72786# to reset hands free and hands free worked but still no calling. i tried ##3282# and reset profile and now i get verizon wireless wen i call .and now i did it again and sometimes i get sprint(mostly) and sometimes verizon.
im stuck and dont know what to do...should i talk to sprint again and hope the next person doesnt ask for info or is there a fix idk about...
thanks to whoever posts
I think you should flash a stock rom( rooted of course)...just tell your uncle that some of your friends also are having some issues with the particular phone and a new update simply needs to reset the phone by owner calling the representative. You don't need a another line..see other thread about what to say. This should be a no biggie. You are not lying and you are infact telling the truth.
life64x said:
I think you should flash a stock rom( rooted of course)...just tell your uncle that some of your friends also are having some issues with the particular phone and a new update simply needs to reset the phone by owner calling the representative. You don't need a another line..see other thread about what to say. This should be a no biggie. You are not lying and you are infact telling the truth.
Click to expand...
Click to collapse
its very funny for me when you said that just tell your uncle that friends having the same problem (thx anyways)but i kinda actually root and customize phones for him and he sells them on ebay etc... (im probally going to root his as he has one too) ... but is there a point to flash stock as i didnt debloat or anything just rooted and s-offed
No, if you do mods for your uncle..he should be responsible for it then. Reason for the stock rom was to make sure you did not get in trouble for rooting it. But it seems like no big then. Have him do it, simple as that.
I work at sprint. That just happens sometimes when the phone is reset .. make a call it will tell you to stay on the phone it then will connect you to a rep they'll reset a setting. And then you should be good.
Sent from my PG86100 using XDA App
life64x said:
No, if you do mods for your uncle..he should be responsible for it then. Reason for the stock rom was to make sure you did not get in trouble for rooting it. But it seems like no big then. Have him do it, simple as that.
Click to expand...
Click to collapse
no its my phone though and i need it and i was saying that he doesnt care that was my point and im trying to fix it with costing him
It doesn't cost anything to reset the phone.
Ok here is what you do, just log on to his sprint account online. Take one of the other phones and put it on your line, any sprint phone will do as long as it isnt activated at the time. Once you have swapped the phones online just wait 5 minutes and swap the 3VO back to the line, presto you are done, just make sure both phones are off when you do this. Once you have swapped the 3VO back to the account wait 5 mins then boot it up, it will go to the activation and presto it will be all set to go.
life64x said:
It doesn't cost anything to reset the phone.
Click to expand...
Click to collapse
get a new one i meant which i doubt is going to happen but i just dont feel like telling anyone and dealing it with my self
I had the same problem, after flashing no calls or texts would go through. I called Sprint, gave them the error code (from failed text msg) and she asked me to remove the battery give her the ID code on the back of the phone and she had it working by the time I booted up. I did not offer any reasons for the problem and she did not ask, I really couldn't have been easier.
I had the same problem at first and I've had 3 different solutions.
1. Update profile and PRL (seems unnecessary but its worked for multiple ppl)
2*. Download MSL Reader. Once you have your MSL go to dialer and enter ##yourmsl#. That will being up EPST. Select edit. Change YOUR number (top one) to 000000000 and leave the MSID. Reboot. Allow hands free activation to go through. If it takes longer than 5 mins hit cancel and go back to EPST (##yourmsl#) and change the string of 0's to your number. Reboot.
3. Call sprint and tell them you have error code 8 or 16 when trying to make a call. That tells them they need to reset your phone.
Via TT
Related
Ok i just signed up here looking for info, I been looking through the threads to see if there was already some info and didnt find anything. Sorry if there its already out there and i missed it.
Here is the deal, I just aquired a ppc6800 phone, It says qwest on it, im pretty sure its never been messed with like upgrading the ROM or anything, Just like from the factory i think but could be wrong, Anyways...
I want to get it working on the alltel network. I downloaded activesync, i got it connected with the phone.. I downloaded the alltel software for this phone off the HTC website and tried to install it from my computer with the phone connected but it didnt work. It said it could not be installed on this phone or something.
Im not positive but im guessing i need to somehow unlock it to allow me to install that? I dont think i need any custom ROMS or anything else custom/hacked whatever, I just want it to be an alltel phone. The phone i have doesnt have a SIM card so its a CDMA im pretty sure.
I have seen something about Ollipro or something but couldnt find a download. If you could send a link or something for that it would be great too. So any info helping me do this would be greatly appreciated, I am fairly good with electronics and stuff so i shouldnt be too much of a pain haha.
Thanks for any help in advance, I hope this is possible to do.
EDIT: If i need to post any info on the phone like the OS version or any of that stuff let me know ill post it up.
http://wiki.xda-developers.com/index.php?pagename=HTC_Titan
http://forum.xda-developers.com/showthread.php?t=391696
UNLOCKER AVAILABLE IN FIRST POST
prepsssuck said:
http://wiki.xda-developers.com/index.php?pagename=HTC_Titan
http://forum.xda-developers.com/showthread.php?t=391696
UNLOCKER AVAILABLE IN FIRST POST
Click to expand...
Click to collapse
Will check this stuff out right now, Thanks
So it is possible to do what im wanting? The only service ill be using from alltel is calling and texting. No picture or MMS messages or anything. If i do internet ill get a wifi connection.
I have heard YES and I have Heard NO...I think it comes down to the store associate your dealing with. Not sure though...Think its just a hit or miss.
Ive read that carriers wont activate if the ESN is not in their list or something like that. So is there a good chance they wont even activate it for me?
I downloaded the Ollipro thing, i thought i read somewhere that i put that onto my phone? Im not sure, i didnt see any instructions from where i downloaded it.
EDIT: Nevermind i think im supposed to do it from my PC? I hope so cuz i am doing it right now haha
OK i think i just unlocked it with the Ollipro, But im not positive, I followed the instructions on the thing and where it said if i wanted to exit without installing a new rom or something i cant remember i just exited without doing that, i disabled the USB thing in activesync like it said to.
So what do i do now? Can i install the allltel software if its unlocked or are there other steps?
Ok i think im good to go. I installed the alltel software, Now it says alltel when i turn it on, Other than that the thing looks identical, So ill see if they will activate the thing for me, Thanks for the help
You should probly relock device before try to get activated. Probly wont mind though.
It wont matter if he relocks it or not. Relocking is only a worry when making a repair or replacement claim. His issue will be..... will Alltel activate the ESN on their network or not. Some carriers will and others wont.
Well i read somewhere that Alltel does not keep track of which carrier the ESN is from like others do, That could be wrong tho. And the store in town here sucks really bad, I doubt they will do it for me, Ill try tho. I may have to go out of town to try it.
Well like i said i got the Alltel software on the phone now, But i just read somewhere about some QPST thing and the #000000 thing, I dont even really know what thats for, But it said something about making it so that 000000 thing would work. Do i need to worry about any of that stuff? or should i be good to go and try and have them activate it?
Ok so i never tried to activate this thing til recently, i asked at the store to make sure cuz i knew they supposively cant activate a smart phone on pre paid plans. Since my plan is pre paid, they said no.
Anyways they now have the option on my prepaid online to change your esn. Im wondering if this will work to change it. I put in the ESN, and it went but your supposed to dial *228 to program the phone, but the phone dont do the activation thing, it just dials that number and says blah blah cant recognize or some crap. Anyways on my razr when i switched it i dial *228 and it brings up a screen to activate it. How do i do that on the HTC? Is there some screen that coems up like that to activate it?
Hey all,
I recently dropped the ROM down to the stock. Then did SPL 2.4, upgraded to the Sprint .exe, then threw on the most recent radio 3.42.30 after 1.2 unlocker, and then went back to SPL 2.4 and ROM 3.2.2.
I haven't for the life of me been able to get Data Back. It continues to tell me that login/password are incorrect. That was on Radio 3.42.30/ROM 3.22
I even flashed it all the way back to the Stock Rom, then tried changing the login/pw which didn't work.
Then I read a comment by DCD that I would most likely need to call Verizon to have them check it out. They suggested reprogramming, then taking battery out and reinserting. Then same password/login problem. So i manually inserted the password. nothing. Then they suggested programming with option #2. Still same problem.
They asked if I wanted to get a refurb, which I thought cool. They told me they only had samsung i760's.
I've been furiously reading/searching for 2 days now. I'm suprised I can't get this fixed. Help would be greatly appreciated as I really like the phone and don't want to have to exchange it.
Thanks
scotcha12345 said:
Hey all,
I recently dropped the ROM down to the stock. Then did SPL 2.4, upgraded to the Sprint .exe, then threw on the most recent radio 3.42.30 after 1.2 unlocker, and then went back to SPL 2.4 and ROM 3.2.2.
I haven't for the life of me been able to get Data Back. It continues to tell me that login/password are incorrect. That was on Radio 3.42.30/ROM 3.22
I even flashed it all the way back to the Stock Rom, then tried changing the login/pw which didn't work.
Then I read a comment by DCD that I would most likely need to call Verizon to have them check it out. They suggested reprogramming, then taking battery out and reinserting. Then same password/login problem. So i manually inserted the password. nothing. Then they suggested programming with option #2. Still same problem.
They asked if I wanted to get a refurb, which I thought cool. They told me they only had samsung i760's.
I've been furiously reading/searching for 2 days now. I'm suprised I can't get this fixed. Help would be greatly appreciated as I really like the phone and don't want to have to exchange it.
Thanks
Click to expand...
Click to collapse
Ask the rep to do a DMU reset. it resets your phones data settings. you need to do it if you relock on VZ phones.
Trying
So, the tech support guy decided not to do a DMU...apparently sending me a refurb is easier. They were able to find one in the system.
Other than flashing to Stock ROM/Radio, is there any other necessities to save my warrantee?
scotcha12345 said:
So, the tech support guy decided not to do a DMU...apparently sending me a refurb is easier. They were able to find one in the system.
Other than flashing to Stock ROM/Radio, is there any other necessities to save my warrantee?
Click to expand...
Click to collapse
No, you should be fine with stock bootloader, radio and ROM.
A Reset is easy.. you just got an idiot on the phone.
I found that each time I reflashed the radio.. I have to do one of the following:
1) Call and have them reset my A key
2) Call and have them reset my data.
If you get the massage you arent authorized when you make a call.. you need the Akey reset.
If you get a Wrong password error while using data.. you need the Data Services Reset.
Every call goes the same way..
I tell them that I need my Data settings reset.. I tell them it happens each time I hard reset my device and I'm a software developer and often need to hard reset... This is routine call for me.
They ask me what the error is and then proceed to go through 20 minutes of troubleshooting making me put in passwords and taking out the battery.. I ask them if they could reset my data after each thing they try, and they say they don’t think that’s the issue... Finally after 20 or 30 minutes of this.. they ask me to hold.. they come back, ask me to try it and it works.. I ask them what they did... they say I figured I'd try resetting the data.. and act like they thought of it on their own and like I haven’t asked for that at least 8 times on the call.
That’s just how it goes... the important thing.. Be nice. Do the steps they ask you to, and eventually they will reset the data. If you act like a ****.. you won’t get anywhere. If they want to send you a replacement.. (and you don’t want it) tell them you'll try a few more hard resets and that you’ll call back if you really need one. They will be happy to let you go cause it's less paperwork for them. Call back a little while later and you'll get someone else who is more willing to do a data reset for you… don’t tell them you just spoke to someone else.
NEVER tell them you flashed custom software. Most of them wont care.. But they may flag it in your account.. it all depends who you get… but telling them that is never a positive thing.
(another helpful trick to avoid any resets.)
You must have another WM device thats not activated for this.
Go online.. Move your activation to another device.. Flash the radio.. move the activation back. This works and you dont need to reset Akey or Data.
You cant move service to a non WM device as it will remove the data service from your plan.
you can also (if you have an old vzw phone) quickly login to vzw online enter that esn number wait 5 minutes and then enter your device esn#. Some at ppcgeeks have success with this method though I'm not sure I never did it
This may be a dumb question, but I haven't seen it come up yet: did you try installing DCD's Verizon carrier cab? I just flashed to 3.2.2 last night, installed the carrier cab, everything was working, then I did some other unrelated stuff, and eventually decided to hard reset. Upon coming back from the reset, I was bummed to find that my data connection wasn't working. I figured that maybe the hard reset cleared out whatever magic the carrier cab does, so I reinstalled, and bingo, data connection was back in action. Hope that helps.
Verizon
So to start off, thanks for the help and comments. I was 100% confident that when I got the first "Login / password incorrect" message, I would be able to fix things.
Verizon decided that wouldn't be the case.
I spoke with probably 4 different people over the weekend to try to help. The first time it just was ridiculous, re-entering the same password/login OVER and OVER, despite me prefacing the conversation by saying I had already done it. The second lady wasn't quite sure what phone I had 10 minutes into troubleshooting, a few minutes later I decided I had to "go". The third guy was helpful, and I suggested the DMU reset after awhile, but he wouldn't do it. I told him to hold on the replacement, called back, went through the same procedure with another guy, suggested the DMU reset and again, they wouldn't do it. I have a replacement coming tomorrow, as they wanted to do it, and I figured a "new" case couldn't hurt?
If this happens again in the future, I'll certainly try the others suggested. Thanks for those.
I agree that you should never mention you custom flashed the ROM...even since day 1 when I got this phone 6 months ago, I knew not to do that thankfully.
And lastly, relating to the suggestion to install the DCD Carrier Cab. It was flashed to Stock, so I'm fairly certain that would be unnecessary. Thanks though.
When you suggested DMU reset, were you speaking with a CSR or Tech Support?
DMU
I was speaking with Tech Support.
Though one of the ladies was for sure either 80 and clueless, or brand new.
The last guy I spoke with seemed very competent, but for some reason unwilling to do the DMU. He explained to me "Unless you recently received a refurb, or a new handset, there would be no reason to do a DMU reset." I didn't quite have an answer that wouldn't indicate that I had broken the warranty, so I decided against pursuing that any further.
In the past I've tried the "software developer" angle and that I often Hard reset which has helped with the A-Key, but the DMU seemed to be a different story.
He explained to me "Unless you recently received a refurb, or a new handset, there would be no reason to do a DMU reset." I didn't quite have an answer that wouldn't indicate that I had broken the warranty, so I decided against pursuing that any further.
Click to expand...
Click to collapse
It's easy. If they give you that bull****, you tell them you just performed a hard reset and when it finished, your data didn't work. You tell them you're familiar with EPST so you checked your settings, and you noticed that the HA and AAA shared secret keys were blank, as well as your HDR AN AUTH Password and PPP Password keys were blank. You tell them that this is indication that a DMU reset needs to be performed. As long as you sound like you know what you're talking about and provide this information, they should do it.
Beautiful
Beautiful.
I'll actually give that a try now until I get my other phone.
By the way. Are there any negatives to getting a refurb? I've seen a few friends get refurb'd XV6800's and they always look great. Couple bumps and bruises on mine, so I figure what the hey.
domineus said:
you can also (if you have an old vzw phone) quickly login to vzw online enter that esn number wait 5 minutes and then enter your device esn#. Some at ppcgeeks have success with this method though I'm not sure I never did it
Click to expand...
Click to collapse
This works.. it's the same thing I previously posted.. but like I said above, you must have a WM device. Essentially what you are doing is switching activation to your old phone, then reactivating your new phone. I suggest moving the activation before flashing but you may not need to.
If your old phone was not Windows Mobile.. I.E. A plain old LG flip phone.. You have to remove the data services to switch to it. Depending on your plan... You may not be able to add it back online... so you have to call customer service and it's a giant pain. Plus you'll get pro-rated for what you used until that point, then pro-rated for the remainder of the month when you add it back... and somehow all that math will = a bill thats $15 more.
If your old phone was a WM phone.... it's all good.. nice and simple.
i just got s-off and rooted and i have that error 16(cant call or text)'
what should i say
When I tried to make a call, it automatically rerouted to sprint after the error message. She asked me for an alternate number and told me she would need to send a signal to refresh the towers from my phone. She said it was a security measure they had. I didn't even ask what caused it and just played along with what she asked and told me to do. If you happen to get someone that asks you if you are rooted, just play dumb and ask what root is and they should probably just help you out. It's not bad at all!
If I helped out, hit the thanks button!
When I try and contact Sprint I get disconnected instead of getting a service rep. HELP!!
ok ima try and ima get back to you
If you get someone who's giving you trouble tell them you were getting random reboots and the local store had you ##RTN# the phone. When I called I got the rep to confirm that a ##RTN# may trigger the error 16 if the device is reactivated on the same MDN/MSID.
need info
well i called im only 13 on my uncles plan and i dont no personal info
they said to go to sprint store but they will find out im rooted
I had to call in and explain that I had an error 16. I couldn't call or get calls. They will send a refresh signal and make you pull the battery for a minute before rebooting. Obviously you gotta call from another line.
Ask for tech support if you call customer service.
When I called she just asked me for the account info and then she told me lot of stuff why I couldn't make calls and stuff, she asked for an alternate number, she called me to.that number and then told me to shut off the phone and back on and everything was working just like that
Sent from my PG86100 using XDA Premium App
d1eharddan said:
well i called im only 13 on my uncles plan and i dont no personal info
they said to go to sprint store but they will find out im rooted
Click to expand...
Click to collapse
Have your uncle help you
Sent from my PG86100 using Tapatalk
Dave2582 said:
I had to call in and explain that I had an error 16. I couldn't call or get calls. They will send a refresh signal and make you pull the battery for a minute before rebooting. Obviously you gotta call from another line.
Ask for tech support if you call customer service.
Click to expand...
Click to collapse
You dont need a second number. I called from my phone and she just asked me 2 questions then said I need to power off the phone for 30 seconds, power it back on and make a call that lasts at least 30 seconds.
EniGmA1987 said:
You dont need a second number. I called from my phone and she just asked me 2 questions then said I need to power off the phone for 30 seconds, power it back on and make a call that lasts at least 30 seconds.
Click to expand...
Click to collapse
I also did not need a number. My first call was to my voice mail and I could not connect. Automatically transferred me to a representative and he asked my account info, phone..etc... He did not ask an questions about what I did to the phone. Told me if I had a alternate number, I told him nope. He simply said turn phone off for a minute then after phone powers up, make a call that will last more then 30 seconds. Powered up, called voice mail again stayed on for 2 minutes. Hung up.ready to rock again. No biggie.
Last night I S-OFFed a Sprint HTC Evo 4G LTE that was on the latest MeanBean rom with hboot 1.19. That was successful and I did a full wipe of the device. After that installed the Sense_5.0_4.3-Y20 rom per the instructions.
Everything works EXCEPT sending and receiving sms. Since last night only one message was received, but I haven't been able to repeat it. Not a single message has sent successfully. Voice works fine, data works fine, etc. Tried searching the forums, particularly the rom's thread, but no luck. Tried Handcent in addition to the stock messages app with no luck. Reboots also make no difference. Tonight I'm planning to try another wipe and then toss the rom on it again.
In the meantime, does anyone else have any suggestions?
drmurti said:
The situation is correct. None of us are using stolen phones. Here in Turkey mostly Nokia or Ericsson phones are sold as stolen. None of the Smartphone users is dummy to buy stolen phone.
Also, you'll hear more and more about this situation in these days. All of us are in the same situation.
There is nothing to do. The Turkish laws are so bad made, you won't believe. Our civil members do just read what it says.
Example. If your buy a phone from Ebay. You are done. You can't use it.
another example : If you ask some friend to buy from abroad. You can't use it again.
Most of us ordered these phone from a friend. And now even we have the invoice we can't make it registered.
today I started a petition about this situation, none of the civils in turkish telecom gave a response. They all are a mess.
I hope that soon there will be software available ...
Click to expand...
Click to collapse
Dial ##72786# from your dialer. Select reset from the menu. Your phone will reboot and reactivate. Your service will be reprovisioned. No data will be lost.
Edit:
I don't know how or why this quoted another post. The trusty XDA premium app is top notch.
Evolution_Freak said:
Dial ##72786# from your dialer. Select reset from the menu. Your phone will reboot and reactivate. Your service will be reprovisioned. No data will be lost.
Click to expand...
Click to collapse
Haha, that quote had me confused for a moment. Anyway, tried what you said and received the following on reboot: "PRL could not be updated. Please try again later. If the problem persists, you may need to contact Customer Service. error code: 1012"
First time I've actually seen a PRL update fail. Attempting Google Fu on that now.
Morasta said:
Haha, that quote had me confused for a moment. Anyway, tried what you said and received the following on reboot: "PRL could not be updated. Please try again later. If the problem persists, you may need to contact Customer Service. error code: 1012"
First time I've actually seen a PRL update fail. Attempting Google Fu on that now.
Click to expand...
Click to collapse
You may need to call Sprint and have them run the reprovision from their end.
Evolution_Freak said:
You may need to call Sprint and have them run the reprovision from their end.
Click to expand...
Click to collapse
That did it. PRL update went through and now texts can be sent and received. Thanks!
ill make this short and sweet got my device today from Tmobile, and device was locked as we all now know, i have NOT paid it off yet.
I tried using the "Pixel device unlock app" it did not work gave me a "server error" when trying to use it
i then went into the tmobile app and messaged support explaining i wanted the lock removed and had tried using the app and was presented with the "server error"
The guy told me he would take a look (once he understood what i wanted to do)
He asked for my IMEI and then asked me why I wanted to unlock the device, I told him it was because i wanted to have the full use of my device and access to the bootloader incase of an issue where I needed to flash factory firmware and prevent having to bring and pay for it too be RMA'd, 10 minutes later my device was whitelisted and now my device is unlocked.
I hope this helps anyone who's dreams were crushed like mine when I received a device with locked bootloader
Thanks guys, glad to be back
PS i use P6 as pixel 6 short script
I did not have as much luck as you. Spoke to two different reps and they both just kept repeating that it needed to be paid off before being permanently unlocked, regardless of the reason.
NecroOne said:
I did not have as much luck as you. Spoke to two different reps and they both just kept repeating that it needed to be paid off before being permanently unlocked, regardless of the reason.
Click to expand...
Click to collapse
Same here. Tried through the app chat. Via FB. And then by call. All said that same thing.
I used the app chat via the TMobile app sorry to hear that tho, I guess I got lucky
Are you long time T-mobile customer? If they think you are very unlikely to leave T-mobile anyway, unlocking your device just increases your "loyalty" and no harm to them.
this is pretty common sense I thought...applies to all carrier.
Have you tried messaging @mobbdeep ?
Whoareyou said:
Have you tried messaging @mobbdeep ?
Click to expand...
Click to collapse
Does he work for T-Mobile?
You'll want to try to talk to your "local" team of experts during normal business hours found here in the US. I informed my service rep today that I understood their policy, but my Pixel 6's software was broken. That I needed to flash it via the Pixel utility found online. The rep wanted to via her documents, came back and said no promises. I reassured them the reason why and how I am not requesting it for any one EIP devices, just this one.
She came back and had whitelisted it. 10 minutes and done.
Messaging takes to long to explain this because they just push you off for 24-72 hours.
HiddenKnight said:
You'll want to try to talk to your "local" team of experts during normal business hours found here in the US. I informed my service rep today that I understood their policy, but my Pixel 6's software was broken. That I needed to flash it via the Pixel utility found online. The rep wanted to via her documents, came back and said no promises. I reassured them the reason why and how I am not requesting it for any one EIP devices, just this one.
She came back and had whitelisted it. 10 minutes and done.
Messaging takes to long to explain this because they just push you off for 24-72 hours.
Click to expand...
Click to collapse
What do you mean local expert? Like the local retail store? What number did you call?
i just told them that the sim card support notification wont stop vibrating and it is annoying me, and I can't remove the notification without the device being unlocked. They went ahead and unlock the device for me.
magics. said:
i just told them that the sim card support notification wont stop vibrating and it is annoying me, and I can't remove the notification without the device being unlocked. They went ahead and unlock the device for me.
Click to expand...
Click to collapse
Thing is, I'm through Sprint technically
opz187 said:
Thing is, I'm through Sprint technically
Click to expand...
Click to collapse
I am too.. i chatted with sprint multiple times and they are dumber than a door nail unfortunately.. so I figured I would try Tmo support so went to the website and started a chat but said I wasn't a tmo/sprint customer yet then the rep came on and I said that I was told I could unlock the sim on the device to use other sim cards but the unlock app says server error.. He then asked for the IMEI and my phone number and submitted the request and said it should be unlocked within 24hrs lol.. so we'll see what happens.. The unlock app would either say server error or would say it isn't eligible since hasn't been on the account long enough
Sprint was completely oblivious.. spent hours talking to 5 reps across 2 days and got literally nowhere.. They kept telling me that my phone/plan already has sprint global roaming so I can use 2g data and .25c/min for calls lmao.. like that is not the same as using another sim card.. the last guy I talked to I explained everything and he read the prior chat and everything and said he will help me.. he then starts walking me through all these steps then ultimately says my device isn't eligible lol.. keep in mind this whole time I was requesting an exception for military deployment LOL.. not one of them understood what this meant or was.. the first guy even refused to transfer my chat when I asked to speak to someone who knows what I am talking about so I said he was trying to avoid getting surveyed and he laughed then began to tell me how to close chrome and clear cache and all this to try and close the chat out but it didn't work haha.. everytime i logged back in I got right back to him.. he finally randomly transferred me and someone elses name popped up who didn't even say anything and transferred me then next person said like 1 word then closed the chat then finally got the last person who almost made me believe he knew what he was doing lol..
then go to tmo and 1st time asking no problem, whats imei and phone number and request submitted lol.. now lets hope it actually works haha
elliwigy said:
I am too.. i chatted with sprint multiple times and they are dumber than a door nail unfortunately.. so I figured I would try Tmo support so went to the website and started a chat but said I wasn't a tmo/sprint customer yet then the rep came on and I said that I was told I could unlock the sim on the device to use other sim cards but the unlock app says server error.. He then asked for the IMEI and my phone number and submitted the request and said it should be unlocked within 24hrs lol.. so we'll see what happens.. The unlock app would either say server error or would say it isn't eligible since hasn't been on the account long enough
Sprint was completely oblivious.. spent hours talking to 5 reps across 2 days and got literally nowhere.. They kept telling me that my phone/plan already has sprint global roaming so I can use 2g data and .25c/min for calls lmao.. like that is not the same as using another sim card.. the last guy I talked to I explained everything and he read the prior chat and everything and said he will help me.. he then starts walking me through all these steps then ultimately says my device isn't eligible lol.. keep in mind this whole time I was requesting an exception for military deployment LOL.. not one of them understood what this meant or was.. the first guy even refused to transfer my chat when I asked to speak to someone who knows what I am talking about so I said he was trying to avoid getting surveyed and he laughed then began to tell me how to close chrome and clear cache and all this to try and close the chat out but it didn't work haha.. everytime i logged back in I got right back to him.. he finally randomly transferred me and someone elses name popped up who didn't even say anything and transferred me then next person said like 1 word then closed the chat then finally got the last person who almost made me believe he knew what he was doing lol..
then go to tmo and 1st time asking no problem, whats imei and phone number and request submitted lol.. now lets hope it actually works haha
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How did you start a chat with T-Mobile? Whenever I sign in to TMobile website it transfers me to Sprint website
opz187 said:
How did you start a chat with T-Mobile? Whenever I sign in to TMobile website it transfers me to Sprint website
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I explained in the first paragraph lol.. go to tmobile.com and dont try to sign in.. go to contact page or until u see the chat box/icon then typed "agent" it asked if i was a customer or not i said i was not.. if u say u r it will make u sign in and send u to sprint chat
ne0ns4l4m4nder said:
ill make this short and sweet got my device today from Tmobile, and device was locked as we all now know, i have NOT paid it off yet.
I tried using the "Pixel device unlock app" it did not work gave me a "server error" when trying to use it
i then went into the tmobile app and messaged support explaining i wanted the lock removed and had tried using the app and was presented with the "server error"
The guy told me he would take a look (once he understood what i wanted to do)
He asked for my IMEI and then asked me why I wanted to unlock the device, I told him it was because i wanted to have the full use of my device and access to the bootloader incase of an issue where I needed to flash factory firmware and prevent having to bring and pay for it too be RMA'd, 10 minutes later my device was whitelisted and now my device is unlocked.
I hope this helps anyone who's dreams were crushed like mine when I received a device with locked bootloader
Thanks guys, glad to be back
PS i use P6 as pixel 6 short script
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Cool, does this mean you can now use dual sim (sim and probably esim) example 2 carriers? Does the tmobile even let you do dual sim connections.
elliwigy said:
I explained in the first paragraph lol.. go to tmobile.com and dont try to sign in.. go to contact page or until u see the chat box/icon then typed "agent" it asked if i was a customer or not i said i was not.. if u say u r it will make u sign in and send u to sprint chat
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So I just did that and they said they wanted me to log in in order to continue because they need account details
pvaldeben said:
Cool, does this mean you can now use dual sim (sim and probably esim) example 2 carriers? Does the tmobile even let you do dual sim connections.
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when i unlock the phone not the (bootloader yet) i could add a esim i havent done it yet. it give you the opinion of any carrier for the esim.
magics. said:
when i unlock the phone not the (bootloader yet) i could add a esim i havent done it yet. it give you the opinion of any carrier for the esim.
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i used esim out of the box with my pixel 6 without being sim unlocked
opz187 said:
So I just did that and they said they wanted me to log in in order to continue because they need account details
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you gotta get the right person lol