Why can't I play my official digital copy on my tab?? - Galaxy Tab 10.1 Q&A, Help & Troubleshooting

I just bought XMen First-Class on Blueray. It contains a Digital Copy which can be used according to the box both on Windows Media devices and Android devices. I have transfered the official digital copy to my Galaxy tab with no problem, but the file won't play.
What can be wrong? Fox claims that copy can be view on Android are Fox lying to me?

What format is the digital copy in?
Sent from my GT-I9100 using Tapatalk

if you downloaded the digital copy to your pc first and then transferred it to your tab it will not work, because you would have used the 1 license when downloading to the PC. There should have been instructions on how to transfer the digital copy directly to your android tab via pocket blu app or something similar

RavenY2K3 said:
What format is the digital copy in?
Sent from my GT-I9100 using Tapatalk
Click to expand...
Click to collapse
Its in Mp4 format. I tried with the player that came with the tablet and tried to two different Mp4 players which I downloaded from Android Marked and it still won't play.
And I followed the instructions on howto transfer it directly from the DVD to the Android device.
What can be wrong?

Euroman28 said:
Its in Mp4 format. I tried with the player that came with the tablet and tried to two different Mp4 players which I downloaded from Android Marked and it still won't play.
And I followed the instructions on howto transfer it directly from the DVD to the Android device.
What can be wrong?
Click to expand...
Click to collapse
See previous post, you activated it on your PC then tried copying it to your SGT. So it is activated and thats that. Legally you have to buy another copy of the movie

magneticzero said:
See previous post, you activated it on your PC then tried copying it to your SGT. So it is activated and thats that. Legally you have to buy another copy of the movie
Click to expand...
Click to collapse
the only way to transfer the digital copy which came on a dvd with the blueray was to place the dvd into the dvd-drive on my pc.
Then the following dialog box appeared.
"Would like to view the movie on your mobile device or pc?".
I selected mobile device.
"Is it an Android or Windows Mobile device?". I selected Android.
It then asked me to to enter the code which was on a label in the back of the blueray cover" which I did.
Then the program on the dvd detected detected my Galaxy tab 10.1 as it was connected to the pc and transfered the movie to tab.
I followed the instructions to the point. Then there must be a serious bug in Fox's bluerays digital copy software???

Euroman28 said:
the only way to transfer the digital copy which came on a dvd with the blueray was to place the dvd into the dvd-drive on my pc.
Then the following dialog box appeared.
"Would like to view the movie on your mobile device or pc?".
I selected mobile device.
"Is it an Android or Windows Mobile device?". I selected Android.
It then asked me to to enter the code which was on a label in the back of the blueray cover" which I did.
Then the program on the dvd detected detected my Galaxy tab 10.1 as it was connected to the pc and transfered the movie to tab.
I followed the instructions to the point. Then there must be a serious bug in Fox's bluerays digital copy software???
Click to expand...
Click to collapse
I believe the reason why you could'nt get it to work is because you are rooted? I just
attempted to get my digital copy of RIo movie onto my tab. After going through the steps a pop up screen came up.... See attachment below.
only other way to get a copy onto your tab is to use a program to burn it then tranfer.

jjdevega said:
I believe the reason why you could'nt get it to work is because you are rooted? I just
attempted to get my digital copy of RIo movie onto my tab. After going through the steps a pop up screen came up.... See attachment below.
only other way to get a copy onto your tab is to use a program to burn it then tranfer.
Click to expand...
Click to collapse
Ha ha -- and then they blame people for using torrents. They make it so difficult to even watch a movie they have sold you!
BTW, have they stated on the box that you can't watch the movie on a rooted device?

You have to download foxdigitalcopy app from market. Then it will work.

jartsa said:
You have to download foxdigitalcopy app from market. Then it will work.
Click to expand...
Click to collapse
This doesn't work. When you are trying to download the digital copy per directions on how to transfer it from Pocket blu app it will still have the can't download movie because you are rooted. Fox digital copy only works when you have the movie already in your tablet then once located then it will grant it privileges. At least that's what I think it does.
---------- Post added at 04:11 PM ---------- Previous post was at 04:06 PM ----------
seltaeb said:
Ha ha -- and then they blame people for using torrents. They make it so difficult to even watch a movie they have sold you!
BTW, have they stated on the box that you can't watch the movie on a rooted device?
Click to expand...
Click to collapse
(Are you asking if it's written on the dvd? No it doesn't.
It should still work... if your not rooted:/

It turned out that the whole Fox Digital Copy software on DVD that the feature which should allow you to transfer directly to Android phone/tablet doesn't work, according to Fox.
I got this from FOX and it works and I can play the film on the tablet
Hello Sir, you cannot do a direct transfer to a tablet. If you are using a non-Apple device, you must first transfer the digital copy with the code into Windows Media Player and sync it to your tablet so Windows Media Player can convert it properly for your device. The code is only for use in Windows Media Player. You do not need another code to sync it to your tablet or device when synced properly.
Please follow the appropriate instructions:
For Windows
1. Place the disc in your optical drive
2. Close any windows that automatically opens
3. Open My Computer/Computer
4. Explore the digital copy disc (view the files on the disc)
5. Open the DVDROM folder
6. Open the Media folder
7. Copy the movie file which contains PC in the file name to a location where you keep your movies on your computer (Do not put it on an external drive)
8. After the file has been transferred to your computer, double click on the movie file that is now on your computer
9. Windows Media Player should launch and request the serial number (make sure you have a valid working internet connection to verify the code)
10. After you have received a license, it will say click play to start the movie.
For iTunes
1. Launch your iTunes first (make sure there is no disc in the drive)
2. Insert the disc into your PC or Laptop
3. Close the auto play (pop up) window when it opens (will not be using it for transfer)
4. Double click on the movie title (Under DEVICES in the ITunes Window on the left hand side)
5. Enter the serial number (numbers only no dashes)
You should be prompted to enter your iTunes Store User Name and Password, please do not remove the disc until the transfer has completed.
Please ensure that your portable device is compatible with digital copy and Windows Media Player before attempting transfer (DOES NOT APPLY IF USING iTunes). For a list of devices other than iPods and iPhones that are compatible with digital copy please visit playsforsure.com. If your device is not listed here it is not compatible and the copy will not transfer. Devices that are listed may still require additional software from the manufacturer before the digital copy will transfer or play. Please research any device you wish to transfer digital copy to for compatibility issues.
Sony PSP and Microsoft Zune are not compatible with digital copy; all concerns with these two devices must be directed to the respective manufacturer.
For A Portable Device Transfer:
You must first transfer the digital copy into Windows Media Player or iTunes and then sync the movie to your device through Windows Media Player or ITunes so the program can convert the movie for correct playback on your device. Most players support MPEG4 (MP4), AVI or Real Player, some devices also support WMV, but not protected WMV (DRM). If your device supports DRM WMA, this is not the same and digital copy will not transfer. You may also require additional software from the manufacturer to convert the file to one the player supports. Please contact the manufacturer of your device to verify if it supports this file format, if it does not, your device is incompatible for transfer.
Many devices which cannot transfer digital copy through Windows Media Player can transfer files through the pocketblu app or media go app. Please consult with the manufacturer of your device to see if this is an option for your Digital Copy transfers as well.
You may read more information on this type of transfer here: http://www.pocketblu.com/DigitalCopy.aspx <http://www.pocketblu.com/DigitalCopy.aspx>
You may read more information about media go transfers here:http://mediago.sony.com/enu/introduction/ <http://mediago.sony.com/enu/introduction/>
For Windows Media Center Device Transfer:
Please ensure that your portable device supports protected (DRM) WMV formats before attempting transfer (DOES NOT APPLY IF USING iTunes).
1. Please verify that your device supports protected (DRM) WMV video before attempting transfer.
2. Transfer digital copy to Windows Media Player
3. Connect portable device after transfer has completed
4. Open Windows Media Player
5. "Click" on the "SYNC" button/tab
6. Click on Fox Digital Copy (under playlist)
7. Select the movie title and drag the digital copy to the sync list
8. Click start sync (if it does not do so automatically)
If you receive an error message that state your do not have enough rights or are missing codec files please contact your device manufacturer for assistance. Otherwise you should receive confirmation that the file is being converted, please do not interrupt the process as it may take several minutes
The digital copy should now be viewable on your portable device.
For Apple Device Transfer:
The process is simple, just go into your ITunes movie folder once you have transferred the digital copy into iTunes, locate the movie, connect your device (which should show up on the left hand side in ITunes) and just drag the movie from your ITunes movie folder onto your device. The movie will transfer and be ready to play. This is for Apple devices only (i.e. iPod, iPad, iPhone, etc.). All other brands of devices would transfer through Windows Media Player so make sure you transfer the digital copy into Windows Media Player and do not transfer the digital copy into iTunes if this is the case.
You can only transfer the digital copy to iTunes OR Windows Media Player but not both because the code is good only once and both programs require the code for the transfer.
Thank You,
FOX Digital Copy Support

Holly Captain Sparrow and the Seven Seas!!!! This is ridiculous!!!
The average person that doesn't know much about tech and just wants to watch a movie is screwed. Sorry dad, no movie for you
Euroman28 said:
It turned out that the whole Fox Digital Copy software on DVD that the feature which should allow you to transfer directly to Android phone/tablet doesn't work, according to Fox.
I got this from FOX and it works and I can play the film on the tablet
Hello Sir, you cannot do a direct transfer to a tablet. If you are using a non-Apple device, you must first transfer the digital copy with the code into Windows Media Player and sync it to your tablet so Windows Media Player can convert it properly for your device. The code is only for use in Windows Media Player. You do not need another code to sync it to your tablet or device when synced properly.
Please follow the appropriate instructions:
For Windows
1. Place the disc in your optical drive
2. Close any windows that automatically opens
3. Open My Computer/Computer
4. Explore the digital copy disc (view the files on the disc)
5. Open the DVDROM folder
6. Open the Media folder
7. Copy the movie file which contains PC in the file name to a location where you keep your movies on your computer (Do not put it on an external drive)
8. After the file has been transferred to your computer, double click on the movie file that is now on your computer
9. Windows Media Player should launch and request the serial number (make sure you have a valid working internet connection to verify the code)
10. After you have received a license, it will say click play to start the movie.
For iTunes
1. Launch your iTunes first (make sure there is no disc in the drive)
2. Insert the disc into your PC or Laptop
3. Close the auto play (pop up) window when it opens (will not be using it for transfer)
4. Double click on the movie title (Under DEVICES in the ITunes Window on the left hand side)
5. Enter the serial number (numbers only no dashes)
You should be prompted to enter your iTunes Store User Name and Password, please do not remove the disc until the transfer has completed.
Please ensure that your portable device is compatible with digital copy and Windows Media Player before attempting transfer (DOES NOT APPLY IF USING iTunes). For a list of devices other than iPods and iPhones that are compatible with digital copy please visit playsforsure.com. If your device is not listed here it is not compatible and the copy will not transfer. Devices that are listed may still require additional software from the manufacturer before the digital copy will transfer or play. Please research any device you wish to transfer digital copy to for compatibility issues.
Sony PSP and Microsoft Zune are not compatible with digital copy; all concerns with these two devices must be directed to the respective manufacturer.
For A Portable Device Transfer:
You must first transfer the digital copy into Windows Media Player or iTunes and then sync the movie to your device through Windows Media Player or ITunes so the program can convert the movie for correct playback on your device. Most players support MPEG4 (MP4), AVI or Real Player, some devices also support WMV, but not protected WMV (DRM). If your device supports DRM WMA, this is not the same and digital copy will not transfer. You may also require additional software from the manufacturer to convert the file to one the player supports. Please contact the manufacturer of your device to verify if it supports this file format, if it does not, your device is incompatible for transfer.
Many devices which cannot transfer digital copy through Windows Media Player can transfer files through the pocketblu app or media go app. Please consult with the manufacturer of your device to see if this is an option for your Digital Copy transfers as well.
You may read more information on this type of transfer here: http://www.pocketblu.com/DigitalCopy.aspx <http://www.pocketblu.com/DigitalCopy.aspx>
You may read more information about media go transfers here:http://mediago.sony.com/enu/introduction/ <http://mediago.sony.com/enu/introduction/>
For Windows Media Center Device Transfer:
Please ensure that your portable device supports protected (DRM) WMV formats before attempting transfer (DOES NOT APPLY IF USING iTunes).
1. Please verify that your device supports protected (DRM) WMV video before attempting transfer.
2. Transfer digital copy to Windows Media Player
3. Connect portable device after transfer has completed
4. Open Windows Media Player
5. "Click" on the "SYNC" button/tab
6. Click on Fox Digital Copy (under playlist)
7. Select the movie title and drag the digital copy to the sync list
8. Click start sync (if it does not do so automatically)
If you receive an error message that state your do not have enough rights or are missing codec files please contact your device manufacturer for assistance. Otherwise you should receive confirmation that the file is being converted, please do not interrupt the process as it may take several minutes
The digital copy should now be viewable on your portable device.
For Apple Device Transfer:
The process is simple, just go into your ITunes movie folder once you have transferred the digital copy into iTunes, locate the movie, connect your device (which should show up on the left hand side in ITunes) and just drag the movie from your ITunes movie folder onto your device. The movie will transfer and be ready to play. This is for Apple devices only (i.e. iPod, iPad, iPhone, etc.). All other brands of devices would transfer through Windows Media Player so make sure you transfer the digital copy into Windows Media Player and do not transfer the digital copy into iTunes if this is the case.
You can only transfer the digital copy to iTunes OR Windows Media Player but not both because the code is good only once and both programs require the code for the transfer.
Thank You,
FOX Digital Copy Support
Click to expand...
Click to collapse

X Men: First Class digital copy serial code
Hello I noticed that you transferred the X Men: First Class disc to your portable device, I was wondering if you still had the serial code because mine seems to have gone missing? Please, it would be a big help, thanks.

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I have a mac running snow leopard. I installed samsung kies to transfer music. the music will transfer but when I launch Google Music, it won't recognize the music. I can even go to the directory of where the music is located and play a song using google music. Plan B. Since that didn't work, I installed Android File Transfer for Mac. Doesn't work. Plan C. I used cheetah sync to transfer the files. The files transferred to the Music folder on the tab. Google music still doesn't recognize. Plan D. I shuffled around 1 song to different locations on the tab aka root folder, media folder, music folder, everywhere! Still doesn't recognize that one song. Plan E. I download a mp3 download app. I download a song and google music recognizes it. I look through the directories to see where the app downloaded the song. Couldn't find the song. Checked every single folder. What else is there to do??
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dhuewes said:
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BUT, do you have, by chance, a Windows PC available? If yes, everything is transparent. You even don't need Kies - just connect the GT via USB and copy the music files using Windows Explorer.
If you have a home network with shared folders, you can access and copy the music files using FileManagerHD app (free) in the tablet.
I hope it helps you.
Click to expand...
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