New Asurion Phone Question... - Thunderbolt Q&A, Help & Troubleshooting

So about a month ago I bought an extended battery for my phone for only like $25 - dropped it a week later and of course cracked the screen since I had to get rid of the case I was using.
100 dollars later I got a phone through my insurance and have been having problems with my data connection ever since.
I noticed last night if I turn off the 4g I have no issues with 3g... Any idea what the issue may be?
Radios are up to date have tried different roms and no luck - is it possible if I update my 4g sim card that may help? Am currently using the one from my original phone - not the new one that came with my replacement.
Also if it's the phone itself and I have to have them send me out a new one, what's the easiest way to unroot? Used an auto-root in the first place and don't know much about the process in general.

Related

TOUCH PANEL-fail

I receive this error when I boot into fastboot or HBoot modes. When I power on normally, it boots up fine (takes longer than usual), the slider lock screen comes on BUT the touchscreen doesn't work.
Also, this phone is flashed to Cricket (I'm not a Verizon customer) so while the phone is technically under warranty, I'm not sure Verizon will honor the warranty.
Any thoughts?
Downgrade to 1.5 if possible.
PCDPhones can probably fix it, the warranty is technically through them.
I'd go to their website and call them up. They'll have you mail your phone to them. OR find a Verizon friend that you can re-flash the phone back to Verizon, and take it into a Verizon store. They will either give that person an exchange or mail them a new phone.
If you send your phone to PCDPhones, it can be 2 weeks, but they DO honor the warranty. Possibly if you take it to Verizon as well, I'm NOT sure. I know HTC still honors this warranty, and it's done through PCDPhones. Sounds like your touch screen went bad.
You could try to downgrade if you're worried that you won't be under warranty, with http://www.androidforums.com/htc-droid-eris/ in the All Things Root area in AcidBaths' thread on his first post there, hboot and all, so that you're "covered by warranty" - to be honest I bet if it's a physical problem - which it sounds like it is - they won't care about the software anyway
ok so I got the $5.18/ month insurance from Verizon, they tried to offer a $6.99/month plan that adds a 6 month warranty to the exchange and then took it back saying you cant with the thunderbolt.
So my question is should I just tell them I lost the phone and get to keep the battery, sd card, and possibly fix the touch screen later to put it on Metro PCS? Verizon says they cover lost phones, does anyone know if I will have more trouble if my phone is lost versus broken?
Also if its broken is there anyway of getting out of the $100 deductible?
Anyone know if I have to wait a day after adding insurance or any trouble I will run into with this?

Quick question for anyone and everyone

Scenario:
You have a new, working Atrix that will be returned to the factory when I receive my replacement within the next few day's....
Do you
A) Try and experiment as much as you can on it, knowing you will have a replacement device here soon and flash like crazy?
B) Don't waste the time?
C) Just keep doing more research until my next Atrix comes in, then happily flash?
Cliff notes:
I had a CM7 Atrix (Ba2Tf) Up until last week.. Went in to Att and exchanged it for a newly operating unit because my FP scanner was not working.. ((IT was not working even before the CM7 so don't try to clown... )) LOL
Anyways, what would you do? Im kinda bored ATM.. but don't know if ATT will deny the unit through the mail since it would be technically"Unlocked"
why would you experiment when you don't know whether or not AT&T will give you a new phone?
My new phone is in the mail.. It will be here in a couple days
Maybe I should have said mail

[Q] Broken Vibration

I bought my M7 brand new from eBay and everything worked fine when I got it. Somehow between unlocking the bootloader, installing recovery, rooting, and installing this (M7 Unofficial T-Mobile 1.29.401.13 OTA GSM Deodex) ROM, the vibration no longer works. I can feel an EXTREMELY faint vibrate. So faint that i had to mute the TV and put my ear to the phone to hear it.
What can I do to try to get this taken care of?
More info
CrimsonKnight said:
I bought my M7 brand new from eBay and everything worked fine when I got it. Somehow between unlocking the bootloader, installing recovery, rooting, and installing this (M7 Unofficial T-Mobile 1.29.401.13 OTA GSM Deodex) ROM, the vibration no longer works. I can feel an EXTREMELY faint vibrate. So faint that i had to mute the TV and put my ear to the phone to hear it.
What can I do to try to get this taken care of?
Click to expand...
Click to collapse
OK so it's definitely busted. I ran the vibration diagnostic (*#*#3424#*#*) mode and ran the vibration test. If I knock the phone around a bit it comes back but never lasts more than a few seconds. Will T-mobile honor the warranty if I bought the phone from eBay and have unlocked my bootloader?
Okay, I had this problem with another phone I had (HTC Sensation 4G). I found myself with little vibrations, so faint that it wasn't noticeable in my pocket. Instead of going back to another stock ROM I left it the way it was. A few days later my speaker shut completely down, so I freaked out and installed a different ROM. Speaker didn't work, vibrations worked though. I called HTC and they told me I screwed something up in the phone's circuitry. My recommendation would be to go to a different ROM, if that doesn't work, go stock, and if you still have problems call HTC.
frostyroot said:
Okay, I had this problem with another phone I had (HTC Sensation 4G). I found myself with little vibrations, so faint that it wasn't noticeable in my pocket. Instead of going back to another stock ROM I left it the way it was. A few days later my speaker shut completely down, so I freaked out and installed a different ROM. Speaker didn't work, vibrations worked though. I called HTC and they told me I screwed something up in the phone's circuitry. My recommendation would be to go to a different ROM, if that doesn't work, go stock, and if you still have problems call HTC.
Click to expand...
Click to collapse
I reflashed my stock ROM backup I made and its the same thing. I'll text myself and sometimes it vibrates and sometimes it doesn't.
If you have it covered with insurance by T-Mobile then I see why not unroot it, lock the bootloader and return it to T-Mobile. It's sure worth a shot!
CrimsonKnight said:
I bought my M7 brand new from eBay
Click to expand...
Click to collapse
frostyroot said:
If you have it covered with insurance by T-Mobile then I see why not unroot it, lock the bootloader and return it to T-Mobile. It's sure worth a shot!
Click to expand...
Click to collapse
Got it off eBay. Whats the manufacturer warranty on these things?
Usually HTC would charge you a hundred something, I usually buy my phones from anywhere other than T-Mobile and still get insured by them. If you've insured your phone it should still be covered through T-Mobile. Try that first because I know to replace a damaged phone through T-Mobile is a sure a hundred dollars and not a day without a phone because it gets replaced in like 1 day if anything.
frostyroot said:
Usually HTC would charge you a hundred something, I usually buy my phones from anywhere other than T-Mobile and still get insured by them. If you've insured your phone it should still be covered through T-Mobile. Try that first because I know to replace a damaged phone through T-Mobile is a sure a hundred dollars and not a day without a phone because it gets replaced in like 1 day if anything.
Click to expand...
Click to collapse
I just got back from tmobile they told me since I didn't buy it at tmobile and i'm prepaid they can't help me. I'm going to get a refund through ebay. The description stated the phone was new and defect free but it isn't so according to ebay's policies I'm eligible for a refund.
I think I'm going to buy ANOTHER M7, when I get it go to t-mobile to transfer my service to the new one, then send the old one back through ebay buyer protection for a refund. I'll be out almost $600 until the ebay refund goes through though.
CrimsonKnight said:
Got it off eBay. Whats the manufacturer warranty on these things?
Click to expand...
Click to collapse
if you bought it brand new, its a 1 year warranty with HTC, you can do t his through T-Mobile and they will charge you $20 to call and deal with it for you however, since we dont have SOFF, they will know you rooted it, there is this video that says rooting does not void your warranty so if you can prove to HTC that you rooting did NOT cause this, they shouldn't care
TrueYears said:
if you bought it brand new, its a 1 year warranty with HTC, you can do t his through T-Mobile and they will charge you $20 to call and deal with it for you however, since we dont have SOFF, they will know you rooted it, there is this video that says rooting does not void your warranty so if you can prove to HTC that you rooting did NOT cause this, they shouldn't care
Click to expand...
Click to collapse
Is this $20 fee documented somewhere? Although I believe you I can't really point to an xda thread as source if the guy in the store says they don't do that.
Also, I'd be out a phone during this process right? And what if HTC tells me that me rooting my phone caused the vibration hardware to malfunction?
CrimsonKnight said:
Is this $20 fee documented somewhere? Although I believe you I can't really point to an xda thread as source if the guy in the store says they don't do that.
Also, I'd be out a phone during this process right? And what if HTC tells me that me rooting my phone caused the vibration hardware to malfunction?
Click to expand...
Click to collapse
Okay then, if you bought it brand new, you have the receipt, you still have HTC 1 year warranty. You put it back to stock, and you tell them there is a problem with your phone. The vibration is off and its too weak. Then thats it. You will be out of a phone, if they do notice its rooted, which they probably wont if you resort it back to 100% stock and lock the booloader thought I am not sure about this, you can try to argue that it started happening way before you rooted it to fix an issue they are at fault here.
TrueYears said:
Okay then, if you bought it brand new, you have the receipt, you still have HTC 1 year warranty. You put it back to stock, and you tell them there is a problem with your phone. The vibration is off and its too weak. Then thats it. You will be out of a phone, if they do notice its rooted, which they probably wont if you resort it back to 100% stock and lock the booloader thought I am not sure about this, you can try to argue that it started happening way before you rooted it to fix an issue they are at fault here.
Click to expand...
Click to collapse
I bought it from eBay, no receipt. I could ask the person I bought it from for their receipt I guess. And if I brought it back I would put it back to stock but the bootloader would still say relocked and tampered since we don't have an RUU for t-mobile yet.
CrimsonKnight said:
I bought it from eBay, no receipt. I could ask the person I bought it from for their receipt I guess. And if I brought it back I would put it back to stock but the bootloader would still say relocked and tampered since we don't have an RUU for t-mobile yet.
Click to expand...
Click to collapse
Yeah basically so you will have to argue with then that this happened before you flashed the new Rom thinking that would fix it. My phone vibration starts strong and gets weak but it last like a good minute just vibrating in a decreasing way.
.I was considering rooting and flashing the new 1.29 update because ny buttons don't work eithe but since we don't have SOFF they will know

Insurance claim replacement

So ive had my original for almost 2 years. Well i shattered the screen last week. Didn't want to do it but got a replacement thru insurance and the replacement phone came to me on 4.4.2 my old phone is rooted on 4.1.2. I just got thinking this morning.
Is it possible?
Has it been done?
To take the new phone, unplug the screen, and basically swap the guts out from the old to the new? Basically running old internals with the new screen? Any input would be great.
I pulled my old phone apart already so it's not a matter if i can take the phone apart. I just didn't know if that would create problems with the phone.
JTProuhet said:
So ive had my original for almost 2 years. Well i shattered the screen last week. Didn't want to do it but got a replacement thru insurance and the replacement phone came to me on 4.4.2 my old phone is rooted on 4.1.2. I just got thinking this morning.
Is it possible?
Has it been done?
To take the new phone, unplug the screen, and basically swap the guts out from the old to the new? Basically running old internals with the new screen? Any input would be great.
I pulled my old phone apart already so it's not a matter if i can take the phone apart. I just didn't know if that would create problems with the phone.
Click to expand...
Click to collapse
Hi JTProuhet,
Yes, that's possible to do if you know how to. I'd check ifixit for more instructions.
However, if you claimed insurance on your phone, don't you need to return the old phone to the insurance company? If you reported it as lost/stolen, then the original phone will be blacklisted and swapping screens wouldn't fix that. The screen itself has no identifying data that would lock it to a certain motherboard, though.
Have a good one, and good luck.
Yes i have to return my old phone. No i didn't list it as stolen. I was just going to swap out internals, and send old phone with new phone internals. I just didn't know if there was anything they could do, or if they would even know. I just can't deal with this 4.4.2 it's crashed more in the past couple days than my old one did running 4.3 leaked ota.
Thank you for your quick reply redjoker
I think it's more trouble than its worth. You'd have to make sure the IMEI number matches that of your old phone, and who knows if they check that indepth or just the sticker.
It probably would have been cheaper to buy a new LCD/Digitizer on ebay and swap out, than to do a mix and match of both phones (for logistical reasons). You can always try, but if it backfires, you might have to pay a fee (cost of the phone, I believe).
You can always click the thanks button instead of writing a new post, too
JTProuhet said:
Yes i have to return my old phone. No i didn't list it as stolen. I was just going to swap out internals, and send old phone with new phone internals. I just didn't know if there was anything they could do, or if they would even know. I just can't deal with this 4.4.2 it's crashed more in the past couple days than my old one did running 4.3 leaked ota.
Click to expand...
Click to collapse
It's dishonest people like you that are ruining this world. This is theft.
Theft? How? I paid for the replacement phone. Not like i was talking about taking the guts out completely and not sending them back, phone would still work. So not sure how you say theft cause it really wouldn't be stealing anything.
Don't worry chief.. Im not going to do it.

Just got a replacement phone - time to experiment?

Hi all,
So I went to T-Mobile for a replacement for a 2 month old S5. It has been randomly rebooting and not taking phone calls for a couple of weeks now, and hopefully, was just a defective unit.
I have root on my current phone, and plan to root the replacement, but since I have a new phone with guaranteed stock, untripped knox, is this a good time to play around with roms on the old defective unit? I have a few days before I have to send the old one back. Does T-Mobile check stuff like that on defective units, or do they just send it to a refurb facility or junk it?
My s5 has the same issue as yours. I called T mobile and the support guys recommend me to remove the sd card. However, after 24 hours, my phone randomly restarted one time, when I open the Youtube. I am no idea what cause the phone reboot. I am think about call T-moblie again for a replacement. any idea?

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