Hi all,
So I went to T-Mobile for a replacement for a 2 month old S5. It has been randomly rebooting and not taking phone calls for a couple of weeks now, and hopefully, was just a defective unit.
I have root on my current phone, and plan to root the replacement, but since I have a new phone with guaranteed stock, untripped knox, is this a good time to play around with roms on the old defective unit? I have a few days before I have to send the old one back. Does T-Mobile check stuff like that on defective units, or do they just send it to a refurb facility or junk it?
My s5 has the same issue as yours. I called T mobile and the support guys recommend me to remove the sd card. However, after 24 hours, my phone randomly restarted one time, when I open the Youtube. I am no idea what cause the phone reboot. I am think about call T-moblie again for a replacement. any idea?
Related
I receive this error when I boot into fastboot or HBoot modes. When I power on normally, it boots up fine (takes longer than usual), the slider lock screen comes on BUT the touchscreen doesn't work.
Also, this phone is flashed to Cricket (I'm not a Verizon customer) so while the phone is technically under warranty, I'm not sure Verizon will honor the warranty.
Any thoughts?
Downgrade to 1.5 if possible.
PCDPhones can probably fix it, the warranty is technically through them.
I'd go to their website and call them up. They'll have you mail your phone to them. OR find a Verizon friend that you can re-flash the phone back to Verizon, and take it into a Verizon store. They will either give that person an exchange or mail them a new phone.
If you send your phone to PCDPhones, it can be 2 weeks, but they DO honor the warranty. Possibly if you take it to Verizon as well, I'm NOT sure. I know HTC still honors this warranty, and it's done through PCDPhones. Sounds like your touch screen went bad.
You could try to downgrade if you're worried that you won't be under warranty, with http://www.androidforums.com/htc-droid-eris/ in the All Things Root area in AcidBaths' thread on his first post there, hboot and all, so that you're "covered by warranty" - to be honest I bet if it's a physical problem - which it sounds like it is - they won't care about the software anyway
ok so I got the $5.18/ month insurance from Verizon, they tried to offer a $6.99/month plan that adds a 6 month warranty to the exchange and then took it back saying you cant with the thunderbolt.
So my question is should I just tell them I lost the phone and get to keep the battery, sd card, and possibly fix the touch screen later to put it on Metro PCS? Verizon says they cover lost phones, does anyone know if I will have more trouble if my phone is lost versus broken?
Also if its broken is there anyway of getting out of the $100 deductible?
Anyone know if I have to wait a day after adding insurance or any trouble I will run into with this?
I need some advice please.
When I received my SGS2, it had a couple of problems. A few of the games I played made the screen freeze and the 3g keeps dropping out even though my Nexus One with the same sim holds a strong signal. I contacted the suppliers and they were able to offer me an exchange, so they are going to send me a new phone and take the defective one back (courier will do the swap-over). Thinking that I was getting a new phone, I thought I would root the one I have as a practice. I have also downloaded the rom that gets rid of the triangle.
My questions are:-
Where can I find the binary counter, I have gone into download mode and cannot see where it tells me how many roms I have downloaded.
Secondly I have ordered a USB jig from DH2311 but I know he has been snowed under with orders and I dont think I will get it in time, as the phone exchange is happening on Tuesday.
When I first reported the fault the phone company said that due to zero stock, I would have to wait for upto 5 weeks for a new one, instead it is now coming after just over a week.
So will the phone company check to see if I have rooted even though I will already have the new replacement and will they try and charge me for the second phone through my phone account as it was rooted.
Thanks for any advice.
So will the phone company check to see if I have rooted even though I will already have the new replacement and will they try and charge me for the second phone through my phone account as it was rooted.
Thats up to them and yes rooting invalidates warranty .
You can search for the Samsung Rooting post to service centres to confirm .
download mode then its says button up .
jje
So about a month ago I bought an extended battery for my phone for only like $25 - dropped it a week later and of course cracked the screen since I had to get rid of the case I was using.
100 dollars later I got a phone through my insurance and have been having problems with my data connection ever since.
I noticed last night if I turn off the 4g I have no issues with 3g... Any idea what the issue may be?
Radios are up to date have tried different roms and no luck - is it possible if I update my 4g sim card that may help? Am currently using the one from my original phone - not the new one that came with my replacement.
Also if it's the phone itself and I have to have them send me out a new one, what's the easiest way to unroot? Used an auto-root in the first place and don't know much about the process in general.
Not sure if this is the right place for this question, but I'll ask it anyways with a little background first:
About 3 weeks ago the wifi radio died in my Atrix that I've had for about 9 months. I call AT&T Warranty and they determine that I can get a replacement. I go to the local service center, first receive a phone that the speakerphone is broken on, then get a replacement which I notice three days later has a screen issue that looks like burn-in.
During having this phone I had issues where the notifications stop making sound for texts and emails (regardless of which program) and only vibrates. So, I call back into warranty and have them send me a new phone for the screen issue thinking that the notification thing is part of the fact it was a bad replacement. So I get the new phone a few days ago and am experiencing the same issue with notifications regardless of if they are stored on the internal SD or the default notifications. I tried calling in to tech support, who knew nothing about the issue who then transferred me to Motorola, who knew nothing about the issue.
I call back to warranty support and explain that I run a business and this phone is no longer usable in its current state and refuse to accept another replacement due to the fact it's happened on both of the replacement phones they've sent me. So here's the question:
[Q] In recent years, has anyone successfully gotten AT&T to replace a phone with a different model phone through warranty support?
Because I've been with AT&T for 8 years now and remember having a phone replaced with a different model after having 4 replacements go bad over the course of a month, but even after talking to her supervisor the warranty rep could not replace the phone with anything but an Atrix 4G.
This is effing infuriating.
You could try writing a letter or email to moto. They appreciate the feedback and might send u an atrix2 if ur lucky
Sent from my MB860 using xda premium
vn1977 said:
Not sure if this is the right place for this question, but I'll ask it anyways with a little background first:
About 3 weeks ago the wifi radio died in my Atrix that I've had for about 9 months. I call AT&T Warranty and they determine that I can get a replacement. I go to the local service center, first receive a phone that the speakerphone is broken on, then get a replacement which I notice three days later has a screen issue that looks like burn-in.
During having this phone I had issues where the notifications stop making sound for texts and emails (regardless of which program) and only vibrates. So, I call back into warranty and have them send me a new phone for the screen issue thinking that the notification thing is part of the fact it was a bad replacement. So I get the new phone a few days ago and am experiencing the same issue with notifications regardless of if they are stored on the internal SD or the default notifications. I tried calling in to tech support, who knew nothing about the issue who then transferred me to Motorola, who knew nothing about the issue.
I call back to warranty support and explain that I run a business and this phone is no longer usable in its current state and refuse to accept another replacement due to the fact it's happened on both of the replacement phones they've sent me. So here's the question:
[Q] In recent years, has anyone successfully gotten AT&T to replace a phone with a different model phone through warranty support?
Because I've been with AT&T for 8 years now and remember having a phone replaced with a different model after having 4 replacements go bad over the course of a month, but even after talking to her supervisor the warranty rep could not replace the phone with anything but an Atrix 4G.
This is effing infuriating.
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My mom was able to do that. Even got a replacement from wp7 to android. Att rule is 3 replacements under warranty, you can get a different model. Not sure if its your choice or theirs however. She raised hell. I suggest you do the same. Good luck.
Well, AT&T will not replace it with something different, but they did make good with me by giving me a large credit on my account. I'm guessing this was done to make it easier for me to use one of the upgrade paths they gave me.
I emailed Motorola and they want me to send my phone in for diag work, which I can't do as I have no backup phone, so I have sent a suggestion to them on how to test for the issue so I'll see what they say.
Thank you for the suggestions!
Sent from my MB860 using XDA
My son has had replacements, (being a teenager this has been somewhat frequent), which have been a different make and model. They have only done this when the phone he had was no longer available, and they would send a "like" phone with the same features. We have never requested a different replacement however, so I do not know what the answer would be there.
---------- Post added at 04:03 PM ---------- Previous post was at 04:01 PM ----------
Android The Greek said:
You could try writing a letter or email to moto. They appreciate the feedback and might send u an atrix2 if ur lucky
Sent from my MB860 using xda premium
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Click to collapse
Someone posted in the last week they got a warranty replacement and were given an Atrix 2 by AT&T, so they may very well be out of the original Atrix at their warehouses.
I may go ahead and try warranty through Motorola now... the only phone I want from AT&T at the moment is the Galaxy Note and it's a bit too high priced for me to take the upgrade option (I max out at $200!). I purchased a Sony Xperia Play on craigslist to replace it for the moment and will probably sell the Atrix if Motorola doesn't send me an Atrix 2. I find it funny that Motorola wanted me to send my phone in, which would leave me without a phone for at least 5 days... Thank you for the replies, everyone!
I love my new S9Plus, but I am getting increasingly frustrated in the number of dropped calls I am having.
It doesn't seem to matter if I have several bars or only one or two - I am dropping calls at least 8 or 9 times a day. Even when I have 4 bars.
TOday at work I had four bars (download speeds of 26MB down on lte) and I dropped two calls while talking to my wife. Problem enough that I dropped the calls but my wife thinks I hung up on her.
I live in the US and am on ATT if that matters. I have used International Variants on my last four phones and never had this call drop problem before. NEVER.
I first wonder if there is something I can do about this? Is this caused by software or hardware in the phone? is there a way to test t his? (it is hard to anticpate when I will drop calls. I have had some calls last over 10 minutes without dropping and other times in the same location - call drop out after 1 minute.
Anyone else having this problem? Your help and input is greatly appreciated.
Am I the only one experiencing dropped calls? Signal Strength seems ok - but while talking calls just drop off - I watched the signal strength meter go away and instead saw a circle with a link thru it - no signal I guess - (I think my call would have dropped had I been on a call) for no apparent reason -
Anyone else having an issue with dropped calls or am I the only one?
I'm also having drop outs on Vodafone UK. Only happens when I've been on the phone for more then 5 mins
I had bad quality in calls, hardly understood what the other person said; changed the sim card, all ok now.
Sent from my SM-G965F using Tapatalk
I have the samsung unlocked version and using Verizon on it, have not dropped any calls yet but it seems very static sounding. I love the phone, and only talk to my wife on the phone, everyone else I just text so not a huge issue with me.
To OP, this used to happen to me on S4/S7 when the phone would switch between LTE/WCDMA when suddenly I would get no network with signal disappearing and dropping calls. A new firmware fixed that issue in one case and in other case had to replace the phone itself. Can you try changing to "GSM only" to see if this is related to VOLTE at all or bands changing between LTS<=>WCDMA?
As for the static in call, it could be due to lack of VoLTE support.
I went to the ATT Store and they mentioned that ATT has been doing someting with enhanced calling stuff - said it might effect me - but I am not sure I get enhanced calling because I am not on a branded phone. I went ahead and got a new sim card thinking maybe that might help. Will see what happens over the next few days.
I do appreciate the comments - hope this is not a phone issue
I'm on T-Mobile and I am experiencing it as well, and no it's not the service as my One plus 5t doesn't drop any calls in the same area, same sim, same service. Even the Wifi was weak.
I did a support call with Samsung and they advised me to return it.. I ordered another one to see if that one is any better... I'm hoping... If not that will go back as well.
Sent from my ONEPLUS A5010 using Tapatalk
I just got my s9 with att today and am in the states. I'm having the same issue. I have also noticed it is super delayed in sending images via text as well.
I have the issues on my s9 on Vodafone UK there is also a post in the s9 forums about it
It's seems to be affecting a few people and it seems global
So let's hope a FW update fixes it and that the update come soon ar I will return the handset
First the finger print sensor issues. Now this!
My one week old s9+ gave me trouble with the fingerprint error that got fixed with the update. But now my device is dropping almost every other call. Short or long it doesn't matter. I could make calls with no drops in the same spot using the same sim card on my s7 edge. Heading to Samsung tomorrow. Not quiet happy! Device is unlocked. Bought directly from Samsung and I live in Bahrain.
cigawet said:
My one week old s9+ gave me trouble with the fingerprint error that got fixed with the update. But now my device is dropping almost every other call. Short or long it doesn't matter. I could make calls with no drops in the same spot using the same sim card on my s7 edge. Heading to Samsung tomorrow. Not quiet happy! Device is unlocked. Bought directly from Samsung and I live in Bahrain.
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Click to collapse
Returning mine today one thing I expect a phone todo is make calls. Most other things I can wait to be fixed.
Going back to my oneplus 5t which I actually think is a better phone
Unless you are using an AT&T S9+ (or one running AT&T firmware), you will drop calls on AT&T because they won't let your phone use VoLTE and it will try and drop to HSPA , which is being reduced network wise every day.
Getting the phone replaced with a new one.
I was delayed a couple of days because of work but I went to samsung today and they did extensive system tests that did not show anything more than a simple log that says "call drop due to weak network" which is not the case. However, I asked them to manually check it by making calls and keeping in on speaker and 2 out of 3 calls dropped and they got it recorded on camera. Now I'm waiting for my replacement. Hopefully this was a flaw in the first batch or something as my device was one if the first here in the country. Also I almost missed my 15 days replacement time frame. Otherwise they would've fixed it instead. Pheww what a relief. If you are experiencing this issue run to your closest Samsung service center and get it replaced.
cigawet said:
I was delayed a couple of days because of work but I went to samsung today and they did extensive system tests that did not show anything more than a simple log that says "call drop due to weak network" which is not the case. However, I asked them to manually check it by making calls and keeping in on speaker and 2 out of 3 calls dropped and they got it recorded on camera. Now I'm waiting for my replacement. Hopefully this was a flaw in the first batch or something as my device was one if the first here in the country. Also I almost missed my 15 days replacement time frame. Otherwise they would've fixed it instead. Pheww what a relief. If you are experiencing this issue run to your closest Samsung service center and get it replaced.
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It's crazy. One thing you would think the have perfected over the years is the ability to make phone calls
searley said:
It's crazy. One thing you would think the have perfected over the years is the ability to make phone calls
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Click to collapse
Seriously!! What a disappointment after being excited about being one of the first people to own the device. I had 2 serious issues from the day I purchased it. Fingerprint sensor then dropped calls. My replacement device will be ready for pickup on Saturday. If it works perfectly I'm willing to forgive them. If not I'm going to demand my money back ! I did not pay around 1000$ for the device so I can drive to service center 3 times in 13 days and end up using my S7 edge again!
cigawet said:
Seriously!! What a disappointment after being excited about being one of the first people to own the device. I had 2 serious issues from the day I purchased it. Fingerprint sensor then dropped calls. My replacement device will be ready for pickup on Saturday. If it works perfectly I'm willing to forgive them. If not I'm going to demand my money back ! I did not pay around 1000$ for the device so I can drive to service center 3 times in 13 days and end up using my S7 edge again!
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Click to collapse
In the UK they offered to allow me to return it for replacement but would take about 20 days to get another handset so I have returned it for refund
I strongly suspect your replacement maybe the same.. I think it's a software issue that will need a FW update
Still I will be getting my cash back have decided to buy a new rifle instead
searley said:
In the UK they offered to allow me to return it for replacement but would take about 20 days to get another handset so I have returned it for refund
I strongly suspect your replacement maybe the same.. I think it's a software issue that will need a FW update
Still I will be getting my cash back have decided to buy a new rifle instead
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20 days!?! That's a long long time. I'd take the money like u did. They promised to give me a new device by Saturday so let's see. Otherwise I will take my money back and hold the purchase. Maybe I'll buy a different device altogether. Which sucks cuz I wanted the s9+ since it was rumored last year! Good luck with the rifle. Don't be shooting no Samsung employees lol
cigawet said:
20 days!?! That's a long long time. I'd take the money like u did. They promised to give me a new device by Saturday so let's see. Otherwise I will take my money back and hold the purchase. Maybe I'll buy a different device altogether. Which sucks cuz I wanted the s9+ since it was rumored last year! Good luck with the rifle. Don't be shooting no Samsung employees lol
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I have a note8 and iPhone x
I played with the s9.. call recording didn't work.. One of the features was missing 'blood pressure measurement' few other bits not right software wise
I will wait a few months see what other flagships come out
Hi Guys!
At spain there is a lot of people with this issue. With different providers, like Vodafone, Orange, etc...
We have sended a message on twitter to call Samsung to update a new modem firmware or something like this:
https://twitter.com/FGPonce/status/976811515461369857
If its important to do a rt to get more visibility and you guys could send something also in english to call samsung to fix this issue all fast as they can.
Apologize about my english !