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Hi everyone,
I recently began experiencing network issues on my Vibrant (would not work on 3G, only EDGE) which did not go away with any troubleshooting steps.
Yesterday, it crapped out completely and refused to connect to the network at all. No calls, no data, just a "Not Registered On Network" message. It wasn't the SIM card either.
I did a soft reset, hard reset, factory reset, and ended up flashing the latest Bionix rom (1.9?) with Voodoo and the whole deal. That still didn't work so I called T-mobile and requested they replace it under warranty.
So my questions are:
1) The phone is not only rooted, but flashed with Bionix 1.9 (JAC UV Voodoo). Will that cause problems with the warranty?
2) If yes, would flashing to a stock ROM fix that (disable Voodoo and restore from Odin)?
3) If the warranty is VOID, what will TMO do?
I asked the rep but she wasn't very helpful at all.
Thanks!
You coyld just delete everything on the phone all apk all apps and send it in all there going to so is reinstall there info when you send it back I don't think that they communicate with eachother about stuff like that if they did customer service would know more about flashing roms and actually be able to help more when something gos wrong other than a series of resets
The guy on the couch
I would flash it back to stock via odin... why take the risk they might say something. Its easy takes and takes next to no time to do.
SykesAT said:
I would flash it back to stock via odin... why take the risk they might say something. Its easy takes and takes next to no time to do.
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Click to collapse
That's what I'm thinking too. I'm going to do that. Does that clear root though?
@willsnews, I'll try that too. I don't want any trace of my stuff on the phone anyway.
replacement phone
ezspassov ... mind sharing the status of your replacement? my tmo samsung vibrant (18 days old) crapped out on the 12th within 24 hours of receiving the JI6 update from tmo. phone will no longer boot. got it to boot a couple of times but all the apps force close even after a user data wipe (guessing it's a hardware problem). tmo was to express ship out a replacement but today the order status was changed to BACKORDERED! did you get your phone or is it also backordered?
ezspassov said:
That's what I'm thinking too. I'm going to do that. Does that clear root though?
@willsnews, I'll try that too. I don't want any trace of my stuff on the phone anyway.
Click to expand...
Click to collapse
Yes, flashing the stock rom through odin will remove any system traces of root. On the other hand, make sure your smart and delete any evidence manually through the file manager on your internal and external sd card. For example: Don't leave a bunch of zip files lying around named "Root", "Bionix rom", etc....Be smart...
s00thsayer said:
ezspassov ... mind sharing the status of your replacement? my tmo samsung vibrant (18 days old) crapped out on the 12th within 24 hours of receiving the JI6 update from tmo. phone will no longer boot. got it to boot a couple of times but all the apps force close even after a user data wipe (guessing it's a hardware problem). tmo was to express ship out a replacement but today the order status was changed to BACKORDERED! did you get your phone or is it also backordered?
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Click to collapse
That's crazy because I am having the same issue actually. I had to order a new one.
Anyway, the loyalty rep assured me it would be easier for me to just do a warranty exchange (and assured me it would be brand new, which I doubt very much but eh whatever) instead of of sending back this one and doing a whole new order and waiting long times for my account to be credited and all this crap.... anyway I went along with it. Well I called today to get the tracking number cause she told me to and found out it was on backorder. Hoping it isn't on backorder for to long cause I want to get to enjoy my phone fully.
I asked if I could just send this phone back, they could cancel the exchange, and then place a new order (the backorder is only for exchanges they told me) that way I know for sure I am receiving a new phone cause I am still under the 14 day buyers remorse period but after a 20 minute wait, yes 20 minutes, they came back and said they couldn't place the order at all (I was going to pay with my cc).
So I said eh whatever just go ahead with the exchange in hopes that it won't be to long before they come. I know the rep told me they've been on backorder since the 13th, smh.
So..
So what if I had flashed nero beta 2 and the phones rooted and not only can I not enter clockwork recovery anymore but my phone isn't recognized on the USB ports so I can't Odin back to stock. I get the "USB device not recognized" even though I've manually installed all samsung vibrant drivers. How would I go about erasing all the data now? Any help would be great cause I'm not sure what I can do with the phone now.
Hi
Has anyone had any experience with service centres? I ask as I might see if I can get a replacement screen for my SGS2. It has yellow on the left hand side and its really bugged me. It doesn't seem to be a software problem, I have tried lots of firmwares and tricks but nothing.
I'm not sure if I would be eligible for a repair as I have been flashing different firmwares, I have a USB Jig so I reset the custom binary counter.
It was a three (UK network) phone, no branding on phone or box, but a few extra apps on the phone. I wiped that firmware and never made a backup It was carrier locked so I needed to get root and unlock it with hellroz's app.
Do you think I would need to reset it to a state it was when I first got it (re-lock it to carrier even)? If not about how much would they charge for a new screen? (someone might have paid for a similar service)
Regards
Mike
If you're not running stock firmware, reflashing same is recommended before you try to get warranty service. Some people have sent rooted phones or phones that haven't had the flash counter reset to service centers & had them repaired regardless, and just as many have ended up having to pay for the privilege. Luck of the draw if you don't go back to stock/reset the counter.
As to how much they'll charge you, that will obviously vary depending on country I imagine. Hopefully someone from the UK reads your post who has had a screen replaced & lets you know.
Is it wishful thinking to think they will fix it for free as its a manufacturing fault?
I bought it on eBay so I don't really have any proof of purchase so that could be a problem. I will phone them up tomorrow, I'm not very hopeful though!
I tried to sign up for a samsung account online, its being strange. I got into my account once but it had no where I could register my product. Most of the time it is saying that this is the first time I have logged into the account and to update my details, then I do that and it says email duplicated settings not saved and logs me out again. I will have to try signing up again. It also asks me for a ID and password for the Samsung UK account but I just skip it as I don't have one (I'm in UK)
I would contact the buyer and see if he can email you the receipt. The worst can happen is that they will say no. I have given my phone in for repair to Carphone Warehouse. Depends where you live. But if your in London Oxford Street CWH is recommended.
Let me know if you encounter any problems.
Thanks
I had upgraded my old contract with 3 mobile (carrier) and got myself the Samsung Galaxy S3. It had just been about 4 months since I got the phone and I was happy with it. It was working perfectly with no issues or problems. On the 2nd of Feb 2013, I woke up in the morning to find that my phone had only 1% battery remaining. After making myself a cup of coffee, I got back to charge the phone but I found it had turned off due to low battery. I immediately plugged it in and after a few minutes I tried switching it on, but for some reason the phone wouldn't turn on. It would just go till the black and white screen showing the Samsung logo and then that was it. Thinking that it might have been drained of battery I decided to charge it till it showed 100% battery. After it got fully charged, I tried turning it on again, but the result was still the same. It wouldn’t move from the black and white screen showing the logo. At this point I realized that the problem was not something i could handle; I took it to the 3 mobile stores where I had originally purchased the phone from. The lady, whom I spoke to at the shop, did inspect my phone and tried to do a factory reset, but all that was of no use. After about 20 minutes I was told that I could drop it in for repairs by either posting it myself after getting into touch with the customer care team or I was told I could bring it back to the shop on Tuesday when they usually do pickups for repairs and send it from the shop. I chose to take it to the shop on Tuesday and have them send my phone to the repair centre. I was given the battery and back case for me to keep it with me and filled up a form for repairs and got told that they would get back to me in a weeks’ time.
Now here is where the problem starts...
Roughly after a week I got a letter sent to me by 3 mobile customer services. The content in the letter was...
"We are sorry to say there is evidence of unauthorized repair activity on your Samsung Galaxy S3. This suggests that the phone has been handled by a non- approved third party prior to receipt by our repair centre. As this invalidates your manufacturer's warranty we are unfortunately unable to progress with the repair."
I immediately phoned up customer services to let them know that I was not happy with these falls claims of a 3rd party trying to fix my phone. And they insisted that they cannot go against the decision of their engineer. And that they would not send such a letter through without thoroughly examining the phone. They person whom I was speaking to said that he had forwarded this to the complaints department and they will contact me within 48hrs.
The first thing I did when my phoned died was take it to the 3 store, knowing that I had 2 years warranty. I don’t see why I would want to pay a third person to fix my phone, when I can get it fixed for free by the 3 mobile.
The next day I got a call from this guy from 3 mobile who said he was a supervisor in the complaint handling department. I got told that their repair team believe that when they got my phone it was not in economic condition. And therefore they would not be able to carry on with repair. I kept on insisting that my phone has never been looked at by any unauthorized person. And I asked them to show me what proof they have to say that it was tampered with, to which they replied it could be anything, but they will not go against the decision of the engineer. I was told that they would return my phone to me so that I could give it somewhere else for repair and that they wouldn't replace my phone under any circumstances. I have told them to send me their statements in writing. As soon as I finished the call I went straight to the 3 store that I got my phone from. I spoke to the same guy, whom I had spoken to while handing my phone in for repairs and he said to me there is not much they can do at the store and the best thing I could do was to phone up customer care again and ask what proof they had to suggest that my phone got handled by a 3rd party.
I will be heading to citizens advice, hoping that they could help me in this matter. The fault that I had with my S3 seemed to be a common one , as I had read quite a few blogs and articles on it in the internet.
I just found out about this forum through a friend today. I hope there is someone here who can help me or give me suggestions on what to do.
Thnx
Search for "sds" you will find loads of info, precedence already set by Samsung, and nail those people with the CAB, they are your best bet, oh and ask the phone shop for an address to which you can send documentation as you wish to start legal proceedings...in short....You are in the right, you have faulty goods, they haven't provided you with any evidence to back up their claim you tampered with it....and point out that without dated photographic evidence they haven't got a leg to stand on.......basically harass the crap out of them and don't be afraid to go into that store and make enough noise to give them bad publicity, also tell them you are contacting local press!
They sold you the phone, they should replace it under the consumer act.simple.
Warranty from the store is not 2 years its standard twelve months .
Your claim is against the store not Samsung .
Separate limited Samsung warranty is two years .
The standard reply to this topic is that you need an engineers report yourself to disprove the sellers report .
If it is SDS then phone is repaired usually first case i have heard of rejected for the reasons you post .
TS may give you more advice but the basic is your word against the engineers diagnostics .
Do not as many have done with phone contracts and repairs stop paying the contract as al that happens is you still owe and get your credit record messed up .The phone is not part of the contract but an inducement to take out the contract .
jje
When i Phoned up 3 tech support to have my phone sent back to me.. the person whom I spoke to was able to give me a bit more details about what had actually happened. They claim that my phones software had been rooted and as a result their engineers( who were also trained by Samsung) could not access my phone . They said that it might have happened due to something malicious being installed on the phone or it might have happened when the phone had been plugged into the computer and a third party app being installed.
I don't really know much about phone software and routing. As far as I am aware, I haven't installed any malicious content on my phone , neither have I installed any 3rd party apps. All the additional apps on my phone had been downloaded from play store.
The guy from 3 tech support, told me that if 3 were to fix the issue, it would go over £200 and that my options were to either a) claim insurance ( which i don't have). b) have it send to Samsung, to check if they might have an different approach to the issue.
I ended up sending my phone to Samsung twice and here is what happened......
Over the past 1 month, I send my phone for repairs to Samsung twice and both times it got send back to me without being repaired.
The first time I send it for repairs; I got it back in 2 days. I was surprised that Samsung didn't fix my phone. They send be a letter along with my phone saying “That my phone had been tested with an RF test, which resulted in a pass, indicating that RF section of phone was not at fault. However, testing my handset with a live operator network failed as the network did not allow my handset to connect. They tried telling me that my phone had been blacklisted and network blocked by the provider. I was told to contact my provider for further details regarding this matter. It took 3 mobile a week to confirm that my phone had not been blocked or blacklisted at all.
I then contacted Samsung for a second time and told them that my network provider had confirmed with me that my phone was not blacklisted. My phone got send back to Samsung for the second time. I phoned them up on receiving a conformation text about my phone being delivered to Samsung. I did specifically tell them to keep me posted and to let me know before they send it back to me. Two days later I got a text saying that my phone will be delivered to me by 5pm that day. I quickly phoned up Samsung, hoping to hear that they had finally managed to fix my phone. But instead, I got transferred to the repair centre, who informed me that the phone had been sent back to me, but unfortunately could not be repaired as there was interference in the software. They told me that my phone was beyond economical repair and that I had to contact Samsung directly in order to get it fixed. I phoned up Samsung and made the aware that I was clearly unhappy with what was going on. Apparently the repair center that the phone was sent to does not deal with software related problems. So now they will send it to a different repair center (one that deals with software issues). But they also told me that it might have happened if the phone had been rooted and I clearly told them that I had done nothing to the phone. They went on to say that if the phone had been rooted, then there was nothing they could do, but if it hasn't been rooted, then it will be replaced. Personally I don't know how to root my phone. I have openly said that I'm not the best when it comes to such things as I have very little knowledge regarding such things. So even if Samsung were to tell me that they have found my phone to be rooted( which it clearly hasn't), I wouldn't know what to say to that.
I am waiting on Samsung to collect my phone from me now for the third time... Tbh I have lost all hope...
Would be nice to hear about what you guys think I should do nw. Thnx
Root is not a virus or trojan if its rooted its been flashed .
Root does not prevent access but it does void warranty .
interference in the software. >> really does not make sense as a service centre with software problems on a unit would just factory reset the phone ..
This saga smell like a second user phone that has been rooted and possible firmware changed . You have ended up with it from the store .
Presume you have no details of the firmware that was on the phone at point of sale .Nor your IMEI .
jje
I feel a bit embarrassed to admit that I don't really know that much about phone's software and firmware or any other stuff related to them.. But I think I may have the IMEI no. wid me. Are you suggesting that I may have been sold a second hand phone ?
If only i knew what exactly i needed to tell Samsung :crying:
Akhil John said:
I feel a bit embarrassed to admit that I don't really know that much about phone's software and firmware or any other stuff related to them.. But I think I may have the IMEI no. wid me. Are you suggesting that I may have been sold a second hand phone ?
If only i knew what exactly i needed to tell Samsung :crying:
Click to expand...
Click to collapse
just suggesting its as a bit odd if its stock untouched and you have not rooted or modified the phone .
repair centre say rooted firmware modified IMEI blacklisted
If rooted is true then someone has carried out that task .
jje
Service provider 3 did confirm that the phone was not blacklisted . Would like to get any sort of advice on what steps I should be taking now with regards to contacting Samsung on further assessment and repairs.
JJEgan said:
Root is not a virus or trojan if its rooted its been flashed .
Root does not prevent access but it does void warranty .
interference in the software. >> really does not make sense as a service centre with software problems on a unit would just factory reset the phone ..
This saga smell like a second user phone that has been rooted and possible firmware changed . You have ended up with it from the store .
Presume you have no details of the firmware that was on the phone at point of sale .Nor your IMEI .
jje
Click to expand...
Click to collapse
Have you not seen AdamOutler's explanation on why rooting doesn't void the warranty?
b-eock said:
Have you not seen AdamOutler's explanation on why rooting doesn't void the warranty?
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Click to collapse
Yes but i have also seen the Samsung letter that clearly states it voids warranty .
Plus i have yet to see one successful user report that Samsung accepted that root does not void warranty .
But the op has the choice of telling Samsung they are in the wrong even though presumably they have rejected as root is against their rules for the limited warranty .
jje
---------- Post added at 01:43 PM ---------- Previous post was at 01:04 PM ----------
OP i think your best to find out why warranty is not valid.
If its root or custom rom the reason then use b-eok post / adam outler to argue that root does not invalidate your warranty.
If the phone is rooted and you have not rooted then contact the vendor as to why was it a returned phone or similar .
jje
The way things stand right now, Samsung have arranged my phone to be collected on Tuesday ( 23/03.2013) . But i am still confused as to what I should tell them in terms of what I think is the fault. I'd imagine that they would know the causes of SDS by default. I guess this is what happens to people who clearly don't know much about phones. :crying: The only update that I had done on my S3 was ICS to Jellybean.
Akhil John said:
The way things stand right now, Samsung have arranged my phone to be collected on Tuesday ( 23/03.2013) . But i am still confused as to what I should tell them in terms of what I think is the fault. I'd imagine that they would know the causes of SDS by default. I guess this is what happens to people who clearly don't know much about phones. :crying: The only update that I had done on my S3 was ICS to Jellybean.
Click to expand...
Click to collapse
How did you update it?
Sent from my GT-I9300 using xda app-developers app
notification came up saying jb update avaiable, so i went nd updated it.
My phones gonna be send to Samsung today. Can anyone suggest any points that i could mention to them in order for them to understand that, it was the phone being faulty and not me doing anything to it. Is true that SDS makes the phone appear to be rooted ( with Custom status being ) ?
If that is so, then how do I explain it to them?
Just say its dead and you suspect eMMC / motherboard failure
Sent from my GT-I9300 using Tapatalk 2
rootSU said:
Just say its dead and you suspect eMMC / motherboard failure
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
Cheers pal, will do.
There is a huge difference between warranty and limited warranty.
Basically the warrany is what your seller (not Samsung!!!) is required by law to provide and usually includes a phase (6months or so) where the seller has to prove you damaged the phone. claiming "rooting" as damaging the phone is btw not sufficient.
Limited warranty is optional and can have any restrictions the provider wants, including requiring you to sing karaoke on handstand every day and post it on Youtube. Limited warrany can be provided by anyone, but usually the manufacturer.
In short: ONLY deal with your carrier. Samsung has nothing to do with you and can charge / refuse repair unless they decide otherwise to provide customer service.
Sent from my GT-I9300 using xda premium
d4fseeker said:
There is a huge difference between warranty and limited warranty.
Basically the warrany is what your seller (not Samsung!!!) is required by law to provide and usually includes a phase (6months or so) where the seller has to prove you damaged the phone. claiming "rooting" as damaging the phone is btw not sufficient.
Limited warranty is optional and can have any restrictions the provider wants, including requiring you to sing karaoke on handstand every day and post it on Youtube. Limited warrany can be provided by anyone, but usually the manufacturer.
In short: ONLY deal with your carrier. Samsung has nothing to do with you and can charge / refuse repair unless they decide otherwise to provide customer service.
Sent from my GT-I9300 using xda premium
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Click to collapse
In the EU, if you can prove the fault is a manufacturing defect rather than user damage, Samsung would be breaking the law to refuse the warranty within a 2 year period of the device being purchased. It's the proof that is the hard part.
I would too always suggest going to the carrier first, but not for this reason. Simply so they have a log of your faults. However OP went to the carrier first and refused him under nonsense grounds. I do think that Offcom could make 3 UK evidence the nonesense they speak...
Got in touch with Samsung again. They said that the reason that the engineers haven't been able to fix it is because there is a software interference caused by installation of an unauthorized software. If this is the case, they said that the wouldn't touch the phone. But send it back just the way it was. I asked them to provide proof and I was told that the engineers would arrange photo's to be sent along with a letter, when they return the phone (clearly didnt make any sense to me). I got told that I could cross check with an individual repair center, to confirm about this so called unauthorized software.
Any suggestions on what I should do now? At this point of time i have clearly lost all hope that my phone will ever get fixed :crying:
Akhil John said:
Got in touch with Samsung again. They said that the reason that the engineers haven't been able to fix it is because there is a software interference caused by installation of an unauthorized software. If this is the case, they said that the wouldn't touch the phone. But send it back just the way it was. I asked them to provide proof and I was told that the engineers would arrange photo's to be sent along with a letter, when they return the phone (clearly didnt make any sense to me). I got told that I could cross check with an individual repair center, to confirm about this so called unauthorized software.
Any suggestions on what I should do now? At this point of time i have clearly lost all hope that my phone will ever get fixed :crying:
Click to expand...
Click to collapse
That is the standard reason they give when voiding warranty due to root custom roms etc .
Samsung's warranty is not the same as a vendors liability / warranty and says Limited on the packet .
Go back a few posts and you are told that root does not void warranty so i would take that path of pointing out to Samsung that root is not a valid reason to refuse warranty ( though i think as its an extra limited warranty it is ).
Or likewise from the vendor make a claim via the courts if they refuse it under EU law .
Initially it is the vendors responsibility .
Take advice from what was Trading Standards via your local council as well .
jje
I know it should be common sense but stupid me it wasn't so thought i'd pass it on here for anyone else in this situation.
Well having a device replaced under the 1yr warranty from ATT and got what seems to be now after i unlocked bootloader, twrp recovery, flashed custom rom, etc is now bunk! So i call ATT Warranty Exchange to tell them about my bunk refurbished device they sent me so i can get this one now exchanged for another. Well the lady said she needs to have me install some ATT app so she can basically diagnose my device first. I say ok so she sends me a text message with a link for app download and install, DO NOT DO THIS, HANG UP PHONE!!!
Well basically i downloaded and installed the app and what this does is gives ATT full access to your phone by remote! Not even a second after she connected to my device she says to me, "When did you root this phone?" I **** my damn pants and just denied everything and said i didn't and then she said well maybe since it's a refurbished device it was rooted before. Then she wanted to put me on hold it seems to get a supervisor to look further into it which i'm sure they would have then seen the date of root which is obviously after i received the device. So needless to say i hung up right away and deleted the damn app ASAP!
Now i'm worried to call back to Warranty to try again because i'm sure now she added on my account that i have a rooted device so who knows if they will help me now? Going to call them later tonight and see what happens. Will update this thread if people are interested so thought i'd just throw that tip out there. Worst comes to worst i have Square Trade warranty too for 2yrs so could just pay the deductible and get a new device from them but guess we'll see. Maybe just live with my device for another 4-5 months until the HTC M8 comes out?
I have been using the Samsung galaxy note 4 for the best part of 10 months with no major issues, except the phone getting hot, most noticeably after the Lollipop update in April. From Wed 29th*July my phone has been freezing, and then immediately rebooting with no rhyme or reason; whether I’m on an important business phone call, checking business e-mails, using a messenger app, browsing the internet, or even if the phone is just sitting there untouched. On several occasions it will just appear to shut off or get stuck on the Samsung logo screen and the only way to rectify this is to pull the battery out. What’s worse is, the phone gets really hot during these reboots, and upon restart, the battery drains by 5-10%. In fact, the phone can get so hot that it is actually uncomfortable to place it in my pocket. And that’s just because of the reboots, and not general usage. Simply put, the phone is no longer fit for purpose.
The fault first appeared on 29th*July 2015. The phone just randomly restarted whilst I was using a messaging app. Then, during one of the several random reboots that occurred hereafter until Tuesday 4th August (the day I went to get my phone repaired), I got the message, “Downloading. Do not turn off target!!!”
The phone was stuck on this screen for 5 minutes, so I had to take the battery out to get it working again.
On another occasion I got a more sinister message, “Kernel panic upload mode” which really concerned me so I rang the nearest authorised Samsung repair centre – Fleet Mobile in New Eltham. However, after having a word with them, they said they don’t fix the Samsung Galaxy Note 4.
So my next port of call was the CRC Samsung Repair Centre in Surrey Quays. I spoke to them on the phone on Friday 31st*July, and explained my problem of constant rebooting and the inexplicable messages in as explained above, so they suggested I pay them a visit.
On Tues 4th*Aug 2015, I visited the CRC Samsung repair centre, and I told the assistant about the issue and the messages I received as per above. The assistant said he had never come across such a message before, so he went to ask the technician. He came back and said the technician too had never come across this message on an Android device, and that it was “only specific to iOS products”. So I asked if I could speak to the technician myself and tell him that I had seen this message on rebooting, but I was told by the assistant that the technician was too busy to have a word with me. He also said that the technician had been dealing in Android software for many years and had never seen this message appear. I wanted to tell the technician that this was not just specific to Apple products because I had witnessed it with my very own eyes.
So the assistant flashed the phone at the store and told me that it was taking a long time to boot. I was told they would have to keep it for 2 days. I asked what likely work would be carried out and his answer was, “that is something the technician would have to decide.”**So I asked him what his thoughts were, and he said it’s more than likely that it’s a hardware issue and that the motherboard (PBA) would be replaced free of charge.
Whilst at the repair centre on the day of collection (6th*Aug), I noticed that my Android version was 4.4.4, but my phone had 5.0.1 installed when I gave it in. At this point, the warranty was still intact. I gave the phone back to the assistant to update my phone to 5.0.1, and questioned him as to why this had happened. His reply was that even though the IMEI number of the phone had been transferred to the new motherboard, they forgot to update the software. I was obviously very suspect at this moment, because it showed poor workmanship and neglect.
On returning home that evening, the same reboot procedure happened again a couple of times, and my heart just sank because I truly thought that my phone would be fixed. During one of the reboots, I got the message, “"Kernel is not seandroid enforcing. Set warranty bit: kernel". I was hugely alarmed by this message and rang the service centre on Friday 7thAug, informing them of this. They suggested I bring the phone back in for repair.
The phone continued to get hot, freeze and continuously reboot multiple times last night. I ordered another battery from Amazon (total cost, £12.00) to see if it would help the situation. The following morning the phone was off even though it still had 50% battery the last night. I tried turning it on but it just wouldn’t switch on. I plugged the charger in and still it wouldn’t switch on. The new battery arrived today so I inserted that. To my amazement, the phone did not start up. I am now left with a completely unusable phone.*
Now Samsung are saying that due to these error messages, the Knox warranty has been tripped, so the warranty is void. They're suggesting that the phone has been rooted by myself by installing some unauthorised software. I've argued with them saying i have never even thought of rooting my phone because i wouldn't want to void the remaining 14 months warranty that is left on the phone. They have said i may have unintentionally installed some app that has caused the phone to be rooted. I only download apps from the Google play store. I even rang Google I up amd they verified that i had not installed any illegitimate apps.
My question is, can an app root a phone?? If so, how?
Does anyone know what caused the random reboots and the error messages described above. To me it sounds like a fatal hardware issue but Samsung are pretty sure it's software related. The problem i face now is that Samsung refuse to fix the phone for free because the warranty has been void, which i don't buy.
I'm wondering if they installed an old motherboard which may have been rooted, but they are adamant that they only replace with new motherboards.
Someone please help me out here. I am not willing to pay a single penny to get it fixed because I strongly stand by the fact that I have not rooted the phone and hence voided the warranty. Samsung Knox is a flawed security software.
Bump
Sent from my LG-H815 using Tapatalk
Can i dig thread? Since i am facing a reboot issue also currently.