Hi
Has anyone had any experience with service centres? I ask as I might see if I can get a replacement screen for my SGS2. It has yellow on the left hand side and its really bugged me. It doesn't seem to be a software problem, I have tried lots of firmwares and tricks but nothing.
I'm not sure if I would be eligible for a repair as I have been flashing different firmwares, I have a USB Jig so I reset the custom binary counter.
It was a three (UK network) phone, no branding on phone or box, but a few extra apps on the phone. I wiped that firmware and never made a backup It was carrier locked so I needed to get root and unlock it with hellroz's app.
Do you think I would need to reset it to a state it was when I first got it (re-lock it to carrier even)? If not about how much would they charge for a new screen? (someone might have paid for a similar service)
Regards
Mike
If you're not running stock firmware, reflashing same is recommended before you try to get warranty service. Some people have sent rooted phones or phones that haven't had the flash counter reset to service centers & had them repaired regardless, and just as many have ended up having to pay for the privilege. Luck of the draw if you don't go back to stock/reset the counter.
As to how much they'll charge you, that will obviously vary depending on country I imagine. Hopefully someone from the UK reads your post who has had a screen replaced & lets you know.
Is it wishful thinking to think they will fix it for free as its a manufacturing fault?
I bought it on eBay so I don't really have any proof of purchase so that could be a problem. I will phone them up tomorrow, I'm not very hopeful though!
I tried to sign up for a samsung account online, its being strange. I got into my account once but it had no where I could register my product. Most of the time it is saying that this is the first time I have logged into the account and to update my details, then I do that and it says email duplicated settings not saved and logs me out again. I will have to try signing up again. It also asks me for a ID and password for the Samsung UK account but I just skip it as I don't have one (I'm in UK)
I would contact the buyer and see if he can email you the receipt. The worst can happen is that they will say no. I have given my phone in for repair to Carphone Warehouse. Depends where you live. But if your in London Oxford Street CWH is recommended.
Let me know if you encounter any problems.
Thanks
Related
no
Take it to a TMO store, I doubt anyone here will be too willing to help giving the possibility that you may have a stolen device.
If it is rooted there is a way, I don't have the link, but you use adb to pull and edit one of the db's , if it is not rooted, then most likely SOL ...
colaicee said:
i work at a cellphone repair shop. we also buy sale and trade phones. i use XDA a lot for the new android phones coming out when people have problems.
my coworker bought a vibrant from a customer that came into our store, the thing is that now the phone is patterned locked and we dont know the original email address. he said that it was working fine when he first purchased it. my guess is the customer unlocked it before my coworker played around with the phone.
anyways, no i didnt steal it. or any of that bs. we have a business license, a store front, and 99.9% feedback on ebay.
pm me if theres a way. willing to paypal for info.
Click to expand...
Click to collapse
if you really did buy it, then call the person up and ask them.... unless i'm mistaken if any store buys stuff from customers they're supposed to document all information in case the item has been stolen
The phone is locked regardless. There is an android bug that doesn't allow the phone to verify the google credentials after you try the pattern lock too many times. Even if if was the OP's actual phone, he'd need to either factory reset, flash a new rom to the device, or get a replacement phone.
No one here will be able to help you get past it. There were security holes that allowed people to bypass it, but Google has sinec patched those, without fixing the fundamental issue (users, their children, their friends locking them out and basically "bricking" the device for all intents and purposes).
You got got, and it's probably a stolen device (not saying you stole it, someone else could have).
If you go to T-Mobile they will ask for you account information and check the IMEI against you account. T-Mobile uses different bands as AT&T so there aren't that many people buying Vibrants up front to unlock them and use them on different carriers, TBQH. If that IMEI belongs to someone else (it's even on you contract/reciept), they won't replace the phone. They will assume it's stolen.
Maybe if you start a contract/new line the reps in the store may help you out, though.
However, contacting Samsung may yield better results, but I think the Warranty is handled by T-Mobile, unless it's a hardware defect (hardware locked devices and pattern lockouts are both software issues).
"No i didn't steal it"
LOL
:/........
Nvm, lol
Sent from my SGH-T959 using XDA App
If it is rooted you could always try this ..
http://forum.xda-developers.com/showthread.php?t=485988
ookas said:
if you really did buy it, then call the person up and ask them.... unless i'm mistaken if any store buys stuff from customers they're supposed to document all information in case the item has been stolen
Click to expand...
Click to collapse
yep, good call there. if the op purchased the phone he should have all of the sellers info on file.
I need some advice please.
When I received my SGS2, it had a couple of problems. A few of the games I played made the screen freeze and the 3g keeps dropping out even though my Nexus One with the same sim holds a strong signal. I contacted the suppliers and they were able to offer me an exchange, so they are going to send me a new phone and take the defective one back (courier will do the swap-over). Thinking that I was getting a new phone, I thought I would root the one I have as a practice. I have also downloaded the rom that gets rid of the triangle.
My questions are:-
Where can I find the binary counter, I have gone into download mode and cannot see where it tells me how many roms I have downloaded.
Secondly I have ordered a USB jig from DH2311 but I know he has been snowed under with orders and I dont think I will get it in time, as the phone exchange is happening on Tuesday.
When I first reported the fault the phone company said that due to zero stock, I would have to wait for upto 5 weeks for a new one, instead it is now coming after just over a week.
So will the phone company check to see if I have rooted even though I will already have the new replacement and will they try and charge me for the second phone through my phone account as it was rooted.
Thanks for any advice.
So will the phone company check to see if I have rooted even though I will already have the new replacement and will they try and charge me for the second phone through my phone account as it was rooted.
Thats up to them and yes rooting invalidates warranty .
You can search for the Samsung Rooting post to service centres to confirm .
download mode then its says button up .
jje
Okay. So about a week ago, I got my GTS7500. On the first day, I successfully rooted it. The next day, I broke it in a incredibly careless way using the command line: http://forum.xda-developers.com/showthread.php?t=1744909
It is now completely unresponsive. Don't question me on that. I know.
I emailed Samsung with a fabricated story, trying to sort out a repair/replacement... 3 days later, nothing.
So after giving up with the email system, I finally phoned customer support yesterday.
I described everything that had happened (a version in which my phone just dies unexpectedly with no wrongdoing from myself...), and I was sent an email with all the information I need to send it to a repair centre.
So, it's all packed and ready to be sent to Norwich Samsung Repair Centre.
...I am quite anxious though.
I asked if I'd be getting a replacement, and I was told I would be getting the phone I sent but repaired. Well... if they DO repair the phone, they'll see that I've tampered with it.
Unlike what I thought, I won't be getting a replacement... but what if they can't repair it?
I'm nervous I'm going to get an email or a phone call from someone at the repair centre with bad news... or confronting me on my heinous crime.
Also, if they find something, they'll likely remember my phone and my details and have it blacklisted from being repaired in any repair centre.
To add to my worries, I finally got a reply from my email:
Unfortunately we are unable to replace your mobile phone as your warranty in accordance with your statutory rights within the first 28 days lies with your retailer, after this time has elapsed your warranty is a repair only, therefore if the retailer are refusing to exchange the unit for you, all that we can offer you is a repair.
Click to expand...
Click to collapse
More and more seems like they won't be sending back a new shiny phone... which is a shame.
The virgin mobile branding really pisses me off.
Also, I have written a description of what happened to my phone which I must send with the phone to the repair centre. At the end of it I've added:
If it does turn out to be completely unrecoverable like I expect, I ask that you refurbish me with an unlocked phone. Unfortunately, the seller I bought this phone from claimed it was not locked to a provider, but it turned out to be locked with Virgin Mobile. In the time the phone was working, I had not yet changed providers/sims.
This would be much appreciated to save me the hassle of doing this.
Click to expand...
Click to collapse
Is this a good idea? Will it do any good/harm? Given that it seems quite unlikely I will be receiving a new phone, should I ask them for an unlocked phone?
I'm not sure if it perhaps looks a little suspicious...
Should I even send it off??? If I go in person will it increase my chances? Could i walk away with a repaired/new phone in the same visit?
Please give me some answers quickly. If I'm sending it off I want to do it later today.
Many thanks.
98 views and no replies?
Please, I need some advice. If I send my phone later today and then find out on this thread that it was a bad idea, that's gonna really piss me off.
ask for a unlocked one
ajay8055, I'm trusting you... Because you're the only person who replied.
Let's see what happens.
Off to the post office now.
hedgehog90 said:
ajay8055, I'm trusting you... Because you're the only person who replied.
Let's see what happens.
Off to the post office now.
Click to expand...
Click to collapse
It's always fuzzy to have carrier locked phones they end up with problems more often.... And dude before flashing a firmware ask someone of your carrier to see if it works or not.... Preventing is better than cure
So I've now sent it back.
But there was a slight problem, or seemingly so.
In the email, it said this:
You can send the handset off for repair by using one of the below address options:
‘FREEPOST SAMANREP’ (This is a freepost option)
(On the front of the envelope)’
OR
‘A NOVO COMMUNICATION HOUSE (This is a standard delivery option and will be chargeable)
SAMSUNG
VULCAN ROAD NORTH
NORWICH
NR6 6AQ’
Click to expand...
Click to collapse
So, I did the above option, I just put FREEPOST SAMANREP on the envelope. This seemed strange to me at the time. When I took it to the post office, the lady behind the window looked at it and gave me a puzzled/concerned look, and I explained to her the reason behind it.
I sent it anyway.
Won't be too surprised though if it's sent to the return address in a couple days...
What's weirder is googling FREEPOST SAMANREP returns absolutely zero results. Try it yourself if you don't believe me.
What do you think? Weird?
Also, I'd like some reassurance about my return. I'm quite anxious that I'm gonna get in trouble.
I've just done the same thing - sent my phone back to "FREEEPOST SAMANREP" for repair, as instructed by Samsung and printed on their address label. I got alot of resistance from staff at the Post Office, who were convinced that it wasn't a valid address.
Was there a happy ending to your story?
I had upgraded my old contract with 3 mobile (carrier) and got myself the Samsung Galaxy S3. It had just been about 4 months since I got the phone and I was happy with it. It was working perfectly with no issues or problems. On the 2nd of Feb 2013, I woke up in the morning to find that my phone had only 1% battery remaining. After making myself a cup of coffee, I got back to charge the phone but I found it had turned off due to low battery. I immediately plugged it in and after a few minutes I tried switching it on, but for some reason the phone wouldn't turn on. It would just go till the black and white screen showing the Samsung logo and then that was it. Thinking that it might have been drained of battery I decided to charge it till it showed 100% battery. After it got fully charged, I tried turning it on again, but the result was still the same. It wouldn’t move from the black and white screen showing the logo. At this point I realized that the problem was not something i could handle; I took it to the 3 mobile stores where I had originally purchased the phone from. The lady, whom I spoke to at the shop, did inspect my phone and tried to do a factory reset, but all that was of no use. After about 20 minutes I was told that I could drop it in for repairs by either posting it myself after getting into touch with the customer care team or I was told I could bring it back to the shop on Tuesday when they usually do pickups for repairs and send it from the shop. I chose to take it to the shop on Tuesday and have them send my phone to the repair centre. I was given the battery and back case for me to keep it with me and filled up a form for repairs and got told that they would get back to me in a weeks’ time.
Now here is where the problem starts...
Roughly after a week I got a letter sent to me by 3 mobile customer services. The content in the letter was...
"We are sorry to say there is evidence of unauthorized repair activity on your Samsung Galaxy S3. This suggests that the phone has been handled by a non- approved third party prior to receipt by our repair centre. As this invalidates your manufacturer's warranty we are unfortunately unable to progress with the repair."
I immediately phoned up customer services to let them know that I was not happy with these falls claims of a 3rd party trying to fix my phone. And they insisted that they cannot go against the decision of their engineer. And that they would not send such a letter through without thoroughly examining the phone. They person whom I was speaking to said that he had forwarded this to the complaints department and they will contact me within 48hrs.
The first thing I did when my phoned died was take it to the 3 store, knowing that I had 2 years warranty. I don’t see why I would want to pay a third person to fix my phone, when I can get it fixed for free by the 3 mobile.
The next day I got a call from this guy from 3 mobile who said he was a supervisor in the complaint handling department. I got told that their repair team believe that when they got my phone it was not in economic condition. And therefore they would not be able to carry on with repair. I kept on insisting that my phone has never been looked at by any unauthorized person. And I asked them to show me what proof they have to say that it was tampered with, to which they replied it could be anything, but they will not go against the decision of the engineer. I was told that they would return my phone to me so that I could give it somewhere else for repair and that they wouldn't replace my phone under any circumstances. I have told them to send me their statements in writing. As soon as I finished the call I went straight to the 3 store that I got my phone from. I spoke to the same guy, whom I had spoken to while handing my phone in for repairs and he said to me there is not much they can do at the store and the best thing I could do was to phone up customer care again and ask what proof they had to suggest that my phone got handled by a 3rd party.
I will be heading to citizens advice, hoping that they could help me in this matter. The fault that I had with my S3 seemed to be a common one , as I had read quite a few blogs and articles on it in the internet.
I just found out about this forum through a friend today. I hope there is someone here who can help me or give me suggestions on what to do.
Thnx
Search for "sds" you will find loads of info, precedence already set by Samsung, and nail those people with the CAB, they are your best bet, oh and ask the phone shop for an address to which you can send documentation as you wish to start legal proceedings...in short....You are in the right, you have faulty goods, they haven't provided you with any evidence to back up their claim you tampered with it....and point out that without dated photographic evidence they haven't got a leg to stand on.......basically harass the crap out of them and don't be afraid to go into that store and make enough noise to give them bad publicity, also tell them you are contacting local press!
They sold you the phone, they should replace it under the consumer act.simple.
Warranty from the store is not 2 years its standard twelve months .
Your claim is against the store not Samsung .
Separate limited Samsung warranty is two years .
The standard reply to this topic is that you need an engineers report yourself to disprove the sellers report .
If it is SDS then phone is repaired usually first case i have heard of rejected for the reasons you post .
TS may give you more advice but the basic is your word against the engineers diagnostics .
Do not as many have done with phone contracts and repairs stop paying the contract as al that happens is you still owe and get your credit record messed up .The phone is not part of the contract but an inducement to take out the contract .
jje
When i Phoned up 3 tech support to have my phone sent back to me.. the person whom I spoke to was able to give me a bit more details about what had actually happened. They claim that my phones software had been rooted and as a result their engineers( who were also trained by Samsung) could not access my phone . They said that it might have happened due to something malicious being installed on the phone or it might have happened when the phone had been plugged into the computer and a third party app being installed.
I don't really know much about phone software and routing. As far as I am aware, I haven't installed any malicious content on my phone , neither have I installed any 3rd party apps. All the additional apps on my phone had been downloaded from play store.
The guy from 3 tech support, told me that if 3 were to fix the issue, it would go over £200 and that my options were to either a) claim insurance ( which i don't have). b) have it send to Samsung, to check if they might have an different approach to the issue.
I ended up sending my phone to Samsung twice and here is what happened......
Over the past 1 month, I send my phone for repairs to Samsung twice and both times it got send back to me without being repaired.
The first time I send it for repairs; I got it back in 2 days. I was surprised that Samsung didn't fix my phone. They send be a letter along with my phone saying “That my phone had been tested with an RF test, which resulted in a pass, indicating that RF section of phone was not at fault. However, testing my handset with a live operator network failed as the network did not allow my handset to connect. They tried telling me that my phone had been blacklisted and network blocked by the provider. I was told to contact my provider for further details regarding this matter. It took 3 mobile a week to confirm that my phone had not been blocked or blacklisted at all.
I then contacted Samsung for a second time and told them that my network provider had confirmed with me that my phone was not blacklisted. My phone got send back to Samsung for the second time. I phoned them up on receiving a conformation text about my phone being delivered to Samsung. I did specifically tell them to keep me posted and to let me know before they send it back to me. Two days later I got a text saying that my phone will be delivered to me by 5pm that day. I quickly phoned up Samsung, hoping to hear that they had finally managed to fix my phone. But instead, I got transferred to the repair centre, who informed me that the phone had been sent back to me, but unfortunately could not be repaired as there was interference in the software. They told me that my phone was beyond economical repair and that I had to contact Samsung directly in order to get it fixed. I phoned up Samsung and made the aware that I was clearly unhappy with what was going on. Apparently the repair center that the phone was sent to does not deal with software related problems. So now they will send it to a different repair center (one that deals with software issues). But they also told me that it might have happened if the phone had been rooted and I clearly told them that I had done nothing to the phone. They went on to say that if the phone had been rooted, then there was nothing they could do, but if it hasn't been rooted, then it will be replaced. Personally I don't know how to root my phone. I have openly said that I'm not the best when it comes to such things as I have very little knowledge regarding such things. So even if Samsung were to tell me that they have found my phone to be rooted( which it clearly hasn't), I wouldn't know what to say to that.
I am waiting on Samsung to collect my phone from me now for the third time... Tbh I have lost all hope...
Would be nice to hear about what you guys think I should do nw. Thnx
Root is not a virus or trojan if its rooted its been flashed .
Root does not prevent access but it does void warranty .
interference in the software. >> really does not make sense as a service centre with software problems on a unit would just factory reset the phone ..
This saga smell like a second user phone that has been rooted and possible firmware changed . You have ended up with it from the store .
Presume you have no details of the firmware that was on the phone at point of sale .Nor your IMEI .
jje
I feel a bit embarrassed to admit that I don't really know that much about phone's software and firmware or any other stuff related to them.. But I think I may have the IMEI no. wid me. Are you suggesting that I may have been sold a second hand phone ?
If only i knew what exactly i needed to tell Samsung :crying:
Akhil John said:
I feel a bit embarrassed to admit that I don't really know that much about phone's software and firmware or any other stuff related to them.. But I think I may have the IMEI no. wid me. Are you suggesting that I may have been sold a second hand phone ?
If only i knew what exactly i needed to tell Samsung :crying:
Click to expand...
Click to collapse
just suggesting its as a bit odd if its stock untouched and you have not rooted or modified the phone .
repair centre say rooted firmware modified IMEI blacklisted
If rooted is true then someone has carried out that task .
jje
Service provider 3 did confirm that the phone was not blacklisted . Would like to get any sort of advice on what steps I should be taking now with regards to contacting Samsung on further assessment and repairs.
JJEgan said:
Root is not a virus or trojan if its rooted its been flashed .
Root does not prevent access but it does void warranty .
interference in the software. >> really does not make sense as a service centre with software problems on a unit would just factory reset the phone ..
This saga smell like a second user phone that has been rooted and possible firmware changed . You have ended up with it from the store .
Presume you have no details of the firmware that was on the phone at point of sale .Nor your IMEI .
jje
Click to expand...
Click to collapse
Have you not seen AdamOutler's explanation on why rooting doesn't void the warranty?
b-eock said:
Have you not seen AdamOutler's explanation on why rooting doesn't void the warranty?
Click to expand...
Click to collapse
Yes but i have also seen the Samsung letter that clearly states it voids warranty .
Plus i have yet to see one successful user report that Samsung accepted that root does not void warranty .
But the op has the choice of telling Samsung they are in the wrong even though presumably they have rejected as root is against their rules for the limited warranty .
jje
---------- Post added at 01:43 PM ---------- Previous post was at 01:04 PM ----------
OP i think your best to find out why warranty is not valid.
If its root or custom rom the reason then use b-eok post / adam outler to argue that root does not invalidate your warranty.
If the phone is rooted and you have not rooted then contact the vendor as to why was it a returned phone or similar .
jje
The way things stand right now, Samsung have arranged my phone to be collected on Tuesday ( 23/03.2013) . But i am still confused as to what I should tell them in terms of what I think is the fault. I'd imagine that they would know the causes of SDS by default. I guess this is what happens to people who clearly don't know much about phones. :crying: The only update that I had done on my S3 was ICS to Jellybean.
Akhil John said:
The way things stand right now, Samsung have arranged my phone to be collected on Tuesday ( 23/03.2013) . But i am still confused as to what I should tell them in terms of what I think is the fault. I'd imagine that they would know the causes of SDS by default. I guess this is what happens to people who clearly don't know much about phones. :crying: The only update that I had done on my S3 was ICS to Jellybean.
Click to expand...
Click to collapse
How did you update it?
Sent from my GT-I9300 using xda app-developers app
notification came up saying jb update avaiable, so i went nd updated it.
My phones gonna be send to Samsung today. Can anyone suggest any points that i could mention to them in order for them to understand that, it was the phone being faulty and not me doing anything to it. Is true that SDS makes the phone appear to be rooted ( with Custom status being ) ?
If that is so, then how do I explain it to them?
Just say its dead and you suspect eMMC / motherboard failure
Sent from my GT-I9300 using Tapatalk 2
rootSU said:
Just say its dead and you suspect eMMC / motherboard failure
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
Cheers pal, will do.
There is a huge difference between warranty and limited warranty.
Basically the warrany is what your seller (not Samsung!!!) is required by law to provide and usually includes a phase (6months or so) where the seller has to prove you damaged the phone. claiming "rooting" as damaging the phone is btw not sufficient.
Limited warranty is optional and can have any restrictions the provider wants, including requiring you to sing karaoke on handstand every day and post it on Youtube. Limited warrany can be provided by anyone, but usually the manufacturer.
In short: ONLY deal with your carrier. Samsung has nothing to do with you and can charge / refuse repair unless they decide otherwise to provide customer service.
Sent from my GT-I9300 using xda premium
d4fseeker said:
There is a huge difference between warranty and limited warranty.
Basically the warrany is what your seller (not Samsung!!!) is required by law to provide and usually includes a phase (6months or so) where the seller has to prove you damaged the phone. claiming "rooting" as damaging the phone is btw not sufficient.
Limited warranty is optional and can have any restrictions the provider wants, including requiring you to sing karaoke on handstand every day and post it on Youtube. Limited warrany can be provided by anyone, but usually the manufacturer.
In short: ONLY deal with your carrier. Samsung has nothing to do with you and can charge / refuse repair unless they decide otherwise to provide customer service.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
In the EU, if you can prove the fault is a manufacturing defect rather than user damage, Samsung would be breaking the law to refuse the warranty within a 2 year period of the device being purchased. It's the proof that is the hard part.
I would too always suggest going to the carrier first, but not for this reason. Simply so they have a log of your faults. However OP went to the carrier first and refused him under nonsense grounds. I do think that Offcom could make 3 UK evidence the nonesense they speak...
Got in touch with Samsung again. They said that the reason that the engineers haven't been able to fix it is because there is a software interference caused by installation of an unauthorized software. If this is the case, they said that the wouldn't touch the phone. But send it back just the way it was. I asked them to provide proof and I was told that the engineers would arrange photo's to be sent along with a letter, when they return the phone (clearly didnt make any sense to me). I got told that I could cross check with an individual repair center, to confirm about this so called unauthorized software.
Any suggestions on what I should do now? At this point of time i have clearly lost all hope that my phone will ever get fixed :crying:
Akhil John said:
Got in touch with Samsung again. They said that the reason that the engineers haven't been able to fix it is because there is a software interference caused by installation of an unauthorized software. If this is the case, they said that the wouldn't touch the phone. But send it back just the way it was. I asked them to provide proof and I was told that the engineers would arrange photo's to be sent along with a letter, when they return the phone (clearly didnt make any sense to me). I got told that I could cross check with an individual repair center, to confirm about this so called unauthorized software.
Any suggestions on what I should do now? At this point of time i have clearly lost all hope that my phone will ever get fixed :crying:
Click to expand...
Click to collapse
That is the standard reason they give when voiding warranty due to root custom roms etc .
Samsung's warranty is not the same as a vendors liability / warranty and says Limited on the packet .
Go back a few posts and you are told that root does not void warranty so i would take that path of pointing out to Samsung that root is not a valid reason to refuse warranty ( though i think as its an extra limited warranty it is ).
Or likewise from the vendor make a claim via the courts if they refuse it under EU law .
Initially it is the vendors responsibility .
Take advice from what was Trading Standards via your local council as well .
jje
I'm working on a Samsung A10 for someone. Model is SM-A102U. running Android 9.
It is stuck with FRP and I'm pretty sure the SIM needs to be unlocked, since I am in Canada and the phone is T-Mobile branded-----pretty sure T-Mobile doesn't have shops in Canada.
I have tried a couple FRP bypass methods but 1. Using a USB dongle doesn't induce file manager to open so I can run an APK.
2. I have tried SamsungFRPTool v1.5, but I can't get the USB debugging prompt to appear on the phone so that the process can be completed.
I may just kill two birds with one stone and flash a clean stock ROM onto the phone. Thoughts or suggestions?
Never buy a Samsung that has a Google account on it! The seller should remove their Google account and factory reset from settings before selling it. This would prevent this. By now it's hardly a secret and if FRP is active the phone's legal status is questionable. If the IMEI is blacklisted, you're boned. Best solution is to return to the seller for a refund.
I have no idea if this will work, but it seems your current solution will not work.
blackhawk said:
Never buy a Samsung that has a Google account on it! The seller should remove their Google account and factory reset from settings before selling it. This would prevent this. By now it's hardly a secret and if FRP is active the phone's legal status is questionable. If the IMEI is blacklisted, you're boned. Best solution is to return to the seller for a refund.
I have no idea if this will work, but it seems your current solution will not work.
Click to expand...
Click to collapse
I am able to get the IMEI number, how can I check if it's blacklisted?
It's a little complicated though, because the phone is locked to T-Mobile, (American company), whilst I am servicing the phone for use in Canada. A T-Mobile blacklisting may not be relevant outside of the countries of jurisdiction, but it certainly isn't a simple matter.
Edit: I just checked the IMEI via DeviceCheck.ca and it comes up clean. However, like I said, this phone is locked to a US carrier, and I used a Canadian blacklist check.
Startropic1 said:
I am able to get the IMEI number, how can I check if it's blacklisted?
It's a little complicated though, because the phone is locked to T-Mobile, (American company), whilst I am servicing the phone for use in Canada. A T-Mobile blacklisting may not be relevant outside of the countries of jurisdiction, but it certainly isn't a simple matter.
Edit: I just checked the IMEI via DeviceCheck.ca and it comes up clean. However, like I said, this phone is locked to a US carrier, and I used a Canadian blacklist check.
Click to expand...
Click to collapse
Blacklisted is blacklisted, I believe, it's not by country. If the phone wasn't paid off to T-Mobile they could still blacklist it. Maybe contact them.
blackhawk said:
Blacklisted is blacklisted, I believe, it's not by country. If the phone wasn't paid off to T-Mobile they could still blacklist it. Maybe contact them.
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So there is actually a Samsung specific IMEI check, and it actually yielded more info. The phone is nearly 3 years (estimated) old and is long past warranty according to that info.
Seems to be good. T-Mobile, like many US carriers would likely stonewall, and there are no local T-Mobile locations in Canada for the in person check they tend to require---if they would be helpful at all.
Startropic1 said:
So there is actually a Samsung specific IMEI check, and it actually yielded more info. The phone is nearly 3 years (estimated) old and is long past warranty according to that info.
Seems to be good. T-Mobile, like many US carriers would likely stonewall, and there are no local T-Mobile locations in Canada for the in person check they tend to require---if they would be helpful at all.
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Contact them. The original owner should have done this...
blackhawk said:
Contact them. The original owner should have done this...
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T-Mobile stonewalled as expected. I guess I need to enable USB debugging from recovery to do anything with ADB? Can this be done? I did not see anything for Odin in this phone's recovery menu either...
Ok I found this: https://www.isrgrajan.com/how-to-enable-usb-debugging-in-android-using-recovery-mode.html
But it doesn't mention HOW to inject the code it refers to that enables USB debugging.
This may actually open the door to a solution though!