I did the HTC unlock and now I've taken it off because my charging port is messing up and I get a replacement tomorrow. Does it matter it says re locked at the top of the bootloader? I'm S-ON with the 1.50 bootloader.
think u should be all set bro.. the odds of them checking are very low
I have read that Sprint's policy is to still service your phone. If they discover your phone is rooted, they will warn you about the "dangers" of rooting and go ahead with servicing the phone. Info was gleaned from GoodandEvo.com from a recent article.
I have turned in a couple of s-off phones in with stock rom and havent had any problems. Doesnt mean u cant get a ****.
Sent from my HTC EVO 3D using XDA
For any hardware problem there is a very low chance of them checking. If you had a firmware issue then they would more likely check
Sent from my Desire HD using Tapatalk
I have a GSM EVO 3D.I it is Revolutionary unlocked and S-off.I have bought it from Europe(Romania) and I have the HTC warranty.My question is:if I have dust underneath the screen can I send it in for repair?(I know that theoretically my warranty is void but it's obvious that the dust didn't enter there because of rooting the device).Can I convince them to repair it?
I think you can, I did something similar with my sgs2 and my Huawei ascend. So, I think yes.
Sent from my PG86100 using xda premium
I know with the CDMA version, Sprint usually doesn't care if it's rooted. However, if you are sending it in to HTC, the manufacturer, I would suggest just unrooting it to be safe. If only takes a few minutes to unroot.
I am wondering if anyone knows the specifics of the affects that using the HTCDev unlock tool has on your warranty. I did some research and I could not find a clear cut answer of what is still covered after you unlock. Will hardware defects still be covered by the warranty? For example, if the speaker stops functioning. Is a Sprint Warranty separate from HTC's Warranty?
When you use the htcdev method, your warranty is VOID. As far as sprint, they always check to see if your bootloader is locked and untampered. So for example if you bring in your phone to the sprint store with your bootloader saying 'tampered', you have no choice but to get a new phone by their insurance plan if you got that in the first place. But if the bootloader says 'relocked'(after running a RUU) , you shouldn't have too big of a problem. Just make sure the bootloader doesn't say tampered or' security warning' and you should be fine for sprint repairs.
Sent from my EVO using xda app-developers app
onlybob said:
When you use the htcdev method, your warranty is VOID. As far as sprint, they always check to see if your bootloader is locked and untampered. So for example if you bring in your phone to the sprint store with your bootloader saying 'tampered', you have no choice but to get a new phone by their insurance plan if you got that in the first place. But if the bootloader says 'relocked'(after running a RUU) , you shouldn't have too big of a problem. Just make sure the bootloader doesn't say tampered or' security warning' and you should be fine for sprint repairs.
Sent from my EVO using xda app-developers app
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This info is incorrect. Sprint doesn't care if you are rooted. They will fix or replace phones with hardware malfunctions. If it is software related they will require you to return to stock before addressing the issue. HTC will still warranty your phone for hardware issues just not software issues if you unlocked. But several people have reported that HTC worked on their phones even though they were rooted.
cruise is very right, sprint does not care when you root your phone, its just a matter if you have TEP (total equipment protection).
The thing is, if something happens because of a bad flash or brick and you dont have TEP then you have to pay for the device if you wanna new one.
if you hard brick your device you can take it in to the local sprint store and they will have no idea what going on with it. It will just be labled as a factory mess up or defect. and they will order a refurb for you( if you have the insurance).
Sprint doesn't care and HTC does evals on a case by case. If its a proven hardware fault, they repair or replace despite hboot status
One time I thought I bricked my phone. So I brought it to Sprint and they said they couldn't do anything to help repair it because the hboot said unlocked and tampered. I was signed up for TEP and if I didn't fix my phone by myself(which I did) I had to request for a new phone for over $150. This is my personal experience with Sprint and the info I posted above was right from sprint/htc employees. So if I was wrong, I apologize. Oh this happened last august, when the phone was around $200.
Sent from my Transformer TF101 using xda app-developers app
onlybob said:
One time I thought I bricked my phone. So I brought it to Sprint and they said they couldn't do anything to help repair it because the hboot said unlocked and tampered. I was signed up for TEP and if I didn't fix my phone by myself(which I did) I had to request for a new phone for over $150. This is my personal experience with Sprint and the info I posted above was right from sprint/htc employees. So if I was wrong, I apologize. Oh this happened last august, when the phone was around $200.
Sent from my Transformer TF101 using xda app-developers app
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yeah you got ripped off, i work for sprint and you should have been offered a replacement evo lte.
Evolutionmods said:
yeah you got ripped off, i work for sprint and you should have been offered a replacement evo lte.
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Oh well. Anyways its quite hard to brick this phone besides dropping it from a skyscraper.
Sent from my EVO using xda app-developers app
cruise350 said:
This info is incorrect. Sprint doesn't care if you are rooted. They will fix or replace phones with hardware malfunctions. If it is software related they will require you to return to stock before addressing the issue. HTC will still warranty your phone for hardware issues just not software issues if you unlocked. But several people have reported that HTC worked on their phones even though they were rooted.
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ok people...for the record...HTC DOES NOT COVER ANY PHONE THE HAS BEEN UNLOCKED, ROOTED, OR S-OFF. if you phone says relocked or tampered then HTC DOES NOT COVER YOUR PHONE EITHER. if you dont believe me, then call 866-449-8358. ask for adam. then i'll tell you over the phone the same thing that i just told you now.
ak074 said:
ok people...for the record...HTC DOES NOT COVER ANY PHONE THE HAS BEEN UNLOCKED, ROOTED, OR S-OFF. if you phone says relocked or tampered then HTC DOES NOT COVER YOUR PHONE EITHER. if you dont believe me, then call 866-449-8358. ask for adam. then i'll tell you over the phone the same thing that i just told you now.
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*facepalm* SPRINT ( REMEMBER SPRINT...keep it in mind) DOES NOT CARE IF ITS ROOTED OR NOT. They will fix your phone for small hardware issues. But if its big like brick then no HTC doenst cover nor does sprint. So hope you agreed for TEP.
For example I say about 6-8 months ago, I went to a sprint store and explained " hey I have a rooted phone and screen is badly cracked can you replace THE SCREEN (not the phone!), please." They went to the back of the store and came back with new screen on my HTC evo 4G
Sent from my EVO using xda premium
^^^^^ same for me^^^^^^
Hardware failure they will deal with. Software failure I've always fixed myself. As for HTC, check the international one x forums, you will see that all those people have been charged 300+$ after sending their phone in even for software reflash/RUU if bootloader shows unlocked/relocked.
Sent from my EVO using xda premium
Huh. My moms screen has a single crack horizontally along her evo lte, and they WOULD NOT fix the screen. They said because it was longer than 2 inches they couldn't. Is this right, or did they just give us some bs? Definitely not paying $150 just to get a new phone, when it could be fixed for at least $35
Sent from my EVO using Tapatalk 2
ok. look. htc will fix any- and everything that is wrong with your phone. it doesnt matter if its rooted or not. but it will not be covered under warranty. you will have to pay for the repairs. it doesnt matter what the repair is. also if you send in a rooted/unlocked/s-off device, when you get it back, it will be stock even if the main board has to be replaced. this is the official policy. rooted phones have been overlooked before and i'm sure that it will happen again.
^^^^^ I second this. Check the one x intntl forums if you really wanna see how htc deals with warrantys
Sent from my EVO using xda premium
Evolutionmods said:
yeah you got ripped off, i work for sprint and you should have been offered a replacement evo lte.
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U sure u work for sprint...?
Sent from my GT-I9300 using xda app-developers app
AshraafCulpo said:
U sure u work for sprint...?
Sent from my GT-I9300 using xda app-developers app
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Yes, he's sure.
Sent from my EVO using xda premium
so, did you guys come to any sort of consensus here? I want to root my new HTC One but there's no unofficial method yet and you need to use HTCDev. I've always been able to unbrick every software mistake I've made, happened a lot on the Evo 4G. I need to make sure that any hardware problems that may arise are covered.
for example, my USB port on my Rooted Evo LTE stopped working, I didn't have TEP, and it cost me $50 to get a brand new phone from Sprint. That was fine, because it was less than 5 months of TEP payments.
c-stam said:
so, did you guys come to any sort of consensus here? I want to root my new HTC One but there's no unofficial method yet and you need to use HTCDev. I've always been able to unbrick every software mistake I've made, happened a lot on the Evo 4G. I need to make sure that any hardware problems that may arise are covered.
for example, my USB port on my Rooted Evo LTE stopped working, I didn't have TEP, and it cost me $50 to get a brand new phone from Sprint. That was fine, because it was less than 5 months of TEP payments.
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I always thought that unlocking would void your warranty, but then I found this on htcdev.com: "It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.".
This seems to suggest that your normal hardware warranty stays intact when unlocking your htc device.
sharkmarc said:
I always thought that unlocking would void your warranty, but then I found this on htcdev.com: "It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.".
This seems to suggest that your normal hardware warranty stays intact when unlocking your htc device.
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I should add a data point here since I'm dealing with this right now. HTC told me that unlocking will void your warranty COMPLETELY. No exceptions. It seems that the people who did get repairs were most likely covered under their provider's own 3rd-party warranty.
I also read all of this stuff which says that it's only for issues related to unlocking, but they refused to budge and stated that it's in their training materials.
I tried to get them to state where this was stated in public, and they pointed to the warranty document on their website under support. Basically, skip PAST the warranty section of the document to the Software EULA, and they said that this was the passage that renders it VOID:
ANY THIRD PARTY SOFTWARE THAT MAY BE PROVIDED WITH THE
SOFTWARE IS INCLUDED FOR USE AT YOUR OPTION. IF YOU CHOOSE
TO USE SUCH THIRD PARTY SOFTWARE, THEN SUCH USE SHALL BE
GOVERNED BY SUCH THIRD PARTY’S LICENSE AGREEMENT. HTC IS NOT
RESPONSIBLE FOR ANY THIRD PARTY’S SOFTWARE AND SHALL HAVE NO
LIABILITY FOR YOUR USE OF THIRD PARTY SOFTWARE.
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I got the same thing from multiple people there.
Of course, the interpretation from the CSRs is obviously wrong, since that section just says that HTC is not responsible for the Facebook app that's preloaded, but they really don't care and refused to budge.
What HTC is pretty much saying is if they have belief that the damage was caused by your unlocking, they won't cover it, but if the damage is not related to your unlocking, they will continue coverage on the device.
Sent from my EVO using xda app-developers app
Does anyone know if tmobile will warranty replace a unlocked device?
Sent from my HTC One using xda app-developers app
handman29 said:
Does anyone know if tmobile will warranty replace a unlocked device?
Sent from my HTC One using xda app-developers app
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It appears to vary based on the store and who you happen to interface with.
The safest way is to do an S-Off, remove the tampered notice, modify the splash screen, and then lock it. But that is a lot of steps, some of them a bit risky if done wrong.
Unlocked as in carrier? If you bought it from tmo, then it should still be covered unless you did something else to void the warranty.If you mean bootloader, then that voids the warranty so you're probably gonna get hit with a fee, maybe on the back end.
FWIW, I had no trouble getting my last One replaced for a stuck pixel despite bootloader unlock. I took it to a store and had the rep there initiate the exchange, though I still had to receive the replacement in the mail since I bought it online. Before sending it in I just nandroided back to stock and flashed stock recovery and that was it. I was worried for a while that they would hit me with some extra fee because of my unlocked bootloader, but it's been over a month and nothing.
I'm guessing since I had a super-obvious hardware problem (stuck pixel) nobody bothered to do a thorough check., but getting S-OFF and fixing everything to look locked is probably safer.
I'm sending my HTC one m8 in for the one time free glass replacement. I have unlocked the boot loader and rooted the phone will they still do it for free or do I need to do something before I send it in?
Sent from my HTC One_M8 using XDA Free mobile app
They shouldn't care, but I would unroot phone and relock the boot loader just to be on the safe side. Relocking the phone will factory reset phone, but I would do that anyway regardless just so my personal stuff wasn't in someone else's possession.
stlracer said:
I'm sending my HTC one m8 in for the one time free glass replacement. I have unlocked the boot loader and rooted the phone will they still do it for free or do I need to do something before I send it in?
Sent from my HTC One_M8 using XDA Free mobile app
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I was told by an HTC chat representative that because I registered and downloaded the unlock code from HTC that this voided the warranty - all parts of it, including the Advantage Program. - I think this is terrible. Unlocking the bootloader has NOTHING to do with dropping the phone or replacing a broken part.
I hope you have good luck getting the glass replaced free under the program. Please keep us posted on what happens!
From what I have see, there have been mixed reports. Some folks with modded phone have had their screen fixed under Advantage, and some have been denied (HTC makes you pay for the repair?).
I would recommend return the phone to LOCKED (s-off required), return to s-on, and everything else stock, and hope for the best. If you unlocked by HTCDev.com, they have a record of you doing so by the phone's IMEI. So your chances are probably not great. If you unlocked the bootloader via sunshine, they should have no way of knowing the phone is modded if you return everything to stock.
Bootloader can say "relocked" and it will still be able to be fixed. If rooted and unlocked and non stock firmware/software/recovery then they will not fix based on my findings(repair center techs).
My screen malfunctioned and I had to send the phone in for replacement. I returned back to stock via RUU and relocked the bootloader, but left it S-Off. I did not get any grief from HTC. So far, I have left the new phone completely stock, but I'll likely unlock, root, and s-off at some point. ?
mbcastle said:
My screen malfunctioned and I had to send the phone in for replacement. I returned back to stock via RUU and relocked the bootloader, but left it S-Off. I did not get any grief from HTC. So far, I have left the new phone completely stock, but I'll likely unlock, root, and s-off at some point.
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Did you unlock the bootloader using HTC Dev, or via Sunshine/other?
DanGeorges said:
Did you unlock the bootloader using HTC Dev, or via Sunshine/other?
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I unlocked using HTC Dev, so they certainly have a record of it. Plus, mine said "relocked" on the bootloader screen.
I sent mine in around January 3rd with a relocked bootloader with no issues at all except for them breaking mt camera lens on the return shipment , this being after it got damaged on the way there... -_- but they dont care about the bootloader as far as I'm concerned
When I contacted HTC chat originally for my free screen replacement, I was unlocked and rooted, and they gave me the runaround about the warranty being voided (I unlocked through HTCdev).
I exited the chat, relocked the bootloader and flashed back to stock.
Went back into a new chat, they replaced it without a hitch. Well unless you consider the power button now being stuck on my new phone, so I need to send it back under warranty again, a hitch lol.
So apparently, if you contact them while rooted and unlocked, they may try to use it to void your warranty. But if you put it back to factory, you're showing them it's not a software issue from you messing with it (don't ask me how a cracked screen would be), so they give you no hassle.