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Hi all ,I really will like to know if I unlock my htc phone using HTC method ,and let's say my phone gets a problem ....will i be able to receive warrenty coverage even though I have not rooted it ???Please help ...thx a lot
Sent from my HTC EVO 3D X515m using XDA Premium App
As far as I understand if you use the HTC unlock method you loose your warranty.
http://m.engadget.com/default/article.do?artUrl=http://www.engadget.com/2011/08/03/htc-explains-official-bootloader-unlock-process-asks-you-to-sig/&category=classic&postPage=1
Yes and no, it all depends on the Sprint store. If it is a hardware issue then you may still be repaired under warranty. Any software issues will not be covered under warranty. The few people on here that did need a repair were required to return the phone back to stock and relock the hboot. The problem is the that is what the hboot will show, "Relocked" so any tech will be able to detect that you did unlock the bootloader at one time. Again, it recap, it all depends on your local Sprint store. Some will some will not.
I am wondering if anyone knows the specifics of the affects that using the HTCDev unlock tool has on your warranty. I did some research and I could not find a clear cut answer of what is still covered after you unlock. Will hardware defects still be covered by the warranty? For example, if the speaker stops functioning. Is a Sprint Warranty separate from HTC's Warranty?
When you use the htcdev method, your warranty is VOID. As far as sprint, they always check to see if your bootloader is locked and untampered. So for example if you bring in your phone to the sprint store with your bootloader saying 'tampered', you have no choice but to get a new phone by their insurance plan if you got that in the first place. But if the bootloader says 'relocked'(after running a RUU) , you shouldn't have too big of a problem. Just make sure the bootloader doesn't say tampered or' security warning' and you should be fine for sprint repairs.
Sent from my EVO using xda app-developers app
onlybob said:
When you use the htcdev method, your warranty is VOID. As far as sprint, they always check to see if your bootloader is locked and untampered. So for example if you bring in your phone to the sprint store with your bootloader saying 'tampered', you have no choice but to get a new phone by their insurance plan if you got that in the first place. But if the bootloader says 'relocked'(after running a RUU) , you shouldn't have too big of a problem. Just make sure the bootloader doesn't say tampered or' security warning' and you should be fine for sprint repairs.
Sent from my EVO using xda app-developers app
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This info is incorrect. Sprint doesn't care if you are rooted. They will fix or replace phones with hardware malfunctions. If it is software related they will require you to return to stock before addressing the issue. HTC will still warranty your phone for hardware issues just not software issues if you unlocked. But several people have reported that HTC worked on their phones even though they were rooted.
cruise is very right, sprint does not care when you root your phone, its just a matter if you have TEP (total equipment protection).
The thing is, if something happens because of a bad flash or brick and you dont have TEP then you have to pay for the device if you wanna new one.
if you hard brick your device you can take it in to the local sprint store and they will have no idea what going on with it. It will just be labled as a factory mess up or defect. and they will order a refurb for you( if you have the insurance).
Sprint doesn't care and HTC does evals on a case by case. If its a proven hardware fault, they repair or replace despite hboot status
One time I thought I bricked my phone. So I brought it to Sprint and they said they couldn't do anything to help repair it because the hboot said unlocked and tampered. I was signed up for TEP and if I didn't fix my phone by myself(which I did) I had to request for a new phone for over $150. This is my personal experience with Sprint and the info I posted above was right from sprint/htc employees. So if I was wrong, I apologize. Oh this happened last august, when the phone was around $200.
Sent from my Transformer TF101 using xda app-developers app
onlybob said:
One time I thought I bricked my phone. So I brought it to Sprint and they said they couldn't do anything to help repair it because the hboot said unlocked and tampered. I was signed up for TEP and if I didn't fix my phone by myself(which I did) I had to request for a new phone for over $150. This is my personal experience with Sprint and the info I posted above was right from sprint/htc employees. So if I was wrong, I apologize. Oh this happened last august, when the phone was around $200.
Sent from my Transformer TF101 using xda app-developers app
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yeah you got ripped off, i work for sprint and you should have been offered a replacement evo lte.
Evolutionmods said:
yeah you got ripped off, i work for sprint and you should have been offered a replacement evo lte.
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Oh well. Anyways its quite hard to brick this phone besides dropping it from a skyscraper.
Sent from my EVO using xda app-developers app
cruise350 said:
This info is incorrect. Sprint doesn't care if you are rooted. They will fix or replace phones with hardware malfunctions. If it is software related they will require you to return to stock before addressing the issue. HTC will still warranty your phone for hardware issues just not software issues if you unlocked. But several people have reported that HTC worked on their phones even though they were rooted.
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ok people...for the record...HTC DOES NOT COVER ANY PHONE THE HAS BEEN UNLOCKED, ROOTED, OR S-OFF. if you phone says relocked or tampered then HTC DOES NOT COVER YOUR PHONE EITHER. if you dont believe me, then call 866-449-8358. ask for adam. then i'll tell you over the phone the same thing that i just told you now.
ak074 said:
ok people...for the record...HTC DOES NOT COVER ANY PHONE THE HAS BEEN UNLOCKED, ROOTED, OR S-OFF. if you phone says relocked or tampered then HTC DOES NOT COVER YOUR PHONE EITHER. if you dont believe me, then call 866-449-8358. ask for adam. then i'll tell you over the phone the same thing that i just told you now.
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*facepalm* SPRINT ( REMEMBER SPRINT...keep it in mind) DOES NOT CARE IF ITS ROOTED OR NOT. They will fix your phone for small hardware issues. But if its big like brick then no HTC doenst cover nor does sprint. So hope you agreed for TEP.
For example I say about 6-8 months ago, I went to a sprint store and explained " hey I have a rooted phone and screen is badly cracked can you replace THE SCREEN (not the phone!), please." They went to the back of the store and came back with new screen on my HTC evo 4G
Sent from my EVO using xda premium
^^^^^ same for me^^^^^^
Hardware failure they will deal with. Software failure I've always fixed myself. As for HTC, check the international one x forums, you will see that all those people have been charged 300+$ after sending their phone in even for software reflash/RUU if bootloader shows unlocked/relocked.
Sent from my EVO using xda premium
Huh. My moms screen has a single crack horizontally along her evo lte, and they WOULD NOT fix the screen. They said because it was longer than 2 inches they couldn't. Is this right, or did they just give us some bs? Definitely not paying $150 just to get a new phone, when it could be fixed for at least $35
Sent from my EVO using Tapatalk 2
ok. look. htc will fix any- and everything that is wrong with your phone. it doesnt matter if its rooted or not. but it will not be covered under warranty. you will have to pay for the repairs. it doesnt matter what the repair is. also if you send in a rooted/unlocked/s-off device, when you get it back, it will be stock even if the main board has to be replaced. this is the official policy. rooted phones have been overlooked before and i'm sure that it will happen again.
^^^^^ I second this. Check the one x intntl forums if you really wanna see how htc deals with warrantys
Sent from my EVO using xda premium
Evolutionmods said:
yeah you got ripped off, i work for sprint and you should have been offered a replacement evo lte.
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U sure u work for sprint...?
Sent from my GT-I9300 using xda app-developers app
AshraafCulpo said:
U sure u work for sprint...?
Sent from my GT-I9300 using xda app-developers app
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Yes, he's sure.
Sent from my EVO using xda premium
so, did you guys come to any sort of consensus here? I want to root my new HTC One but there's no unofficial method yet and you need to use HTCDev. I've always been able to unbrick every software mistake I've made, happened a lot on the Evo 4G. I need to make sure that any hardware problems that may arise are covered.
for example, my USB port on my Rooted Evo LTE stopped working, I didn't have TEP, and it cost me $50 to get a brand new phone from Sprint. That was fine, because it was less than 5 months of TEP payments.
c-stam said:
so, did you guys come to any sort of consensus here? I want to root my new HTC One but there's no unofficial method yet and you need to use HTCDev. I've always been able to unbrick every software mistake I've made, happened a lot on the Evo 4G. I need to make sure that any hardware problems that may arise are covered.
for example, my USB port on my Rooted Evo LTE stopped working, I didn't have TEP, and it cost me $50 to get a brand new phone from Sprint. That was fine, because it was less than 5 months of TEP payments.
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I always thought that unlocking would void your warranty, but then I found this on htcdev.com: "It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.".
This seems to suggest that your normal hardware warranty stays intact when unlocking your htc device.
sharkmarc said:
I always thought that unlocking would void your warranty, but then I found this on htcdev.com: "It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.".
This seems to suggest that your normal hardware warranty stays intact when unlocking your htc device.
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I should add a data point here since I'm dealing with this right now. HTC told me that unlocking will void your warranty COMPLETELY. No exceptions. It seems that the people who did get repairs were most likely covered under their provider's own 3rd-party warranty.
I also read all of this stuff which says that it's only for issues related to unlocking, but they refused to budge and stated that it's in their training materials.
I tried to get them to state where this was stated in public, and they pointed to the warranty document on their website under support. Basically, skip PAST the warranty section of the document to the Software EULA, and they said that this was the passage that renders it VOID:
ANY THIRD PARTY SOFTWARE THAT MAY BE PROVIDED WITH THE
SOFTWARE IS INCLUDED FOR USE AT YOUR OPTION. IF YOU CHOOSE
TO USE SUCH THIRD PARTY SOFTWARE, THEN SUCH USE SHALL BE
GOVERNED BY SUCH THIRD PARTY’S LICENSE AGREEMENT. HTC IS NOT
RESPONSIBLE FOR ANY THIRD PARTY’S SOFTWARE AND SHALL HAVE NO
LIABILITY FOR YOUR USE OF THIRD PARTY SOFTWARE.
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I got the same thing from multiple people there.
Of course, the interpretation from the CSRs is obviously wrong, since that section just says that HTC is not responsible for the Facebook app that's preloaded, but they really don't care and refused to budge.
What HTC is pretty much saying is if they have belief that the damage was caused by your unlocking, they won't cover it, but if the damage is not related to your unlocking, they will continue coverage on the device.
Sent from my EVO using xda app-developers app
Has anyone done a warranty exchange after unlocking their device? Were you charged?
Sent from my HTC One X+ using Tapatalk 2
I brought my phone into Telus last week after re-locking and returning to stock by running the RUU, and just got a call yesterday letting me know that there is a charge due to unauthorized software installed or something. So yeah, unlocking pretty much voids the warranty.
I don't understand... How did you relock? Without being s-off isn't devunlock a perm thing?
Sent from my HTC One X+ using Tapatalk 2
atgmartin said:
I brought my phone into Telus last week after re-locking and returning to stock by running the RUU, and just got a call yesterday letting me know that there is a charge due to unauthorized software installed or something. So yeah, unlocking pretty much voids the warranty.
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Odd, I've had the exact opposite experience with Telus. I've had my phone unlocked since day one and I bought a extra charger off ebay and something must have been messed with it as I made sure the voltage and mah was correct. Upon plugging it into my phone it basically just fried the battery and maybe something on the board I never really got a real answer from Telus. I brought it into the store and they just took it even after I told the dude I had rooted it and stuff, he just said it's mostly up to HTC if they want to repair it and that he wouldn't say anything. A week later my phone came back and the replaced the battery, main board, and sim tray for some reason. I didn't get charged for anything but its probably because they couldn't even power it on to see.
devilsadidas said:
I don't understand... How did you relock? Without being s-off isn't devunlock a perm thing?
Sent from my HTC One X+ using Tapatalk 2
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Just run fastboot oem lock in command prompt and it is re-locked then suitable RUU can be run to return to stock.
Ah yes that is right it will just say tampered
Sent from my HTC One X+ using Tapatalk 2
I returned it to stock following Hasoon2000's guide in the stickied post:
http://forum.xda-developers.com/showpost.php?p=35897885&postcount=3
No dice, I'm picking up my phone and will either deal with the problem or replace soon.
need help sprint evo 4g lte i re-lock my phone and got security warning with the same thing going around Tampered and Re locked.. I installed the ruu to see what happens.. but i installed the wrong one, i installed_ver. wwe 3.15.651.16 and needed wwe. 1.22.651.3 now my phone stuck in boot loader my Hboot was 1.15.**** now it says Hboot 2.09.0000 I unlocked my boot-loader with DEV UN lock tools the first time, i was s-on.. everything was working great i installed custom roms using fast boot with no problem's unlocked wifi hot spot.. Everything was good until i droped my phone at work... THE SCREEN CRACKED.. i was being charge $150.00 to repair it but then i called the insurance company and they charge me $150.00 to replace it with a new one.. now i have the new on and have to send back the old phone.. what can i do to fix this any help would be appreciated... i got the phone 3-24-03 i got 10 days to send back the old phone...
kid evo said:
need help sprint evo 4g lte i re-lock my phone and got security warning with the same thing going around Tampered and Re locked.. I installed the ruu to see what happens.. but i installed the wrong one, i installed_ver. wwe 3.15.651.16 and needed wwe. 1.22.651.3 now my phone stuck in boot loader my Hboot was 1.15.**** now it says Hboot 2.09.0000 I unlocked my boot-loader with DEV UN lock tools the first time, i was s-on.. everything was working great i installed custom roms using fast boot with no problem's unlocked wifi hot spot.. Everything was good until i droped my phone at work... THE SCREEN CRACKED.. i was being charge $150.00 to repair it but then i called the insurance company and they charge me $150.00 to replace it with a new one.. now i have the new on and have to send back the old phone.. what can i do to fix this any help would be appreciated... i got the phone 3-24-03 i got 10 days to send back the old phone...
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****jb ruu 3.15.651.16 warning****
that may help you out.
kid evo said:
need help sprint evo 4g lte i re-lock my phone and got security warning with the same thing going around Tampered and Re locked.. I installed the ruu to see what happens.. but i installed the wrong one, i installed_ver. wwe 3.15.651.16 and needed wwe. 1.22.651.3 now my phone stuck in boot loader my Hboot was 1.15.**** now it says Hboot 2.09.0000 I unlocked my boot-loader with DEV UN lock tools the first time, i was s-on.. everything was working great i installed custom roms using fast boot with no problem's unlocked wifi hot spot.. Everything was good until i droped my phone at work... THE SCREEN CRACKED.. i was being charge $150.00 to repair it but then i called the insurance company and they charge me $150.00 to replace it with a new one.. now i have the new on and have to send back the old phone.. what can i do to fix this any help would be appreciated... i got the phone 3-24-03 i got 10 days to send back the old phone...
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From what I gather, you're asking if you need to un-root the damaged phone before you send it back to Asurion. The answer is no, just send it back as-is. Asurion doesn't care whether or not it's rooted.
Sent from my EVO using xda premium
sprint evo4g lte
roids87 said:
****jb ruu 3.15.651.16 warning****
that may help you out.
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i sure hope so.. ill try it and see what happens. ill let you know if it help me thank you..
FinZ28 said:
From what I gather, you're asking if you need to un-root the damaged phone before you send it back to Asurion. The answer is no, just send it back as-is. Asurion doesn't care whether or not it's rooted.
Sent from my EVO using xda premium
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Thats the most logical answer. No point in doing more work. Just send it off as is.
sprint htc evo 4g lte
FinZ28 said:
From what I gather, you're asking if you need to un-root the damaged phone before you send it back to Asurion. The answer is no, just send it back as-is. Asurion doesn't care whether or not it's rooted.
Sent from my EVO using xda premium
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that's great i was going crazy trying to find the answer to this problem.. i thought Asurion and HTC worked together.. i didn't know... thanks for your help.. you guys were quick in trying to helping me out with my problem .. i appreciate that.. keep up the good work.. ill send it in to them tomorrow. i hope they don't charge me full price since the phone wont start..
kid evo said:
that's great i was going crazy trying to find the answer to this problem.. i thought Asurion and HTC worked together.. i didn't know... thanks for your help.. you guys were quick in trying to helping me out with my problem .. i appreciate that.. keep up the good work.. ill send it in to them tomorrow. i hope they don't charge me full price since the phone wont start..
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They won't, just send it in and be done with it
Sent from my EVO using xda premium
sprint htc evo 4g lte
FinZ28 said:
They won't, just send it in and be done with it
Sent from my EVO using xda premium
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O.. no. then what happens to the phone? will HTC know about it.. it's stuck on the boot-loader screen will that be a problem. when i called them i told them that my screen cracked. that's why they replaced it.. they don't know about the phone being stuck in boot loader will that be a problem what do you think? it won't boot up.. i'v rebooted it and it keeps going back to boot loader.. it says TAMPER and RE locked and Security Warning...
kid evo said:
O.. no. then what happens to the phone? will HTC know about it.. it's stuck on the boot-loader screen will that be a problem. when i called them i told them that my screen cracked. that's why they replaced it.. they don't know about the phone being stuck in boot loader will that be a problem what do you think? it won't boot up.. i'v rebooted it and it keeps going back to boot loader.. it says TAMPER and RE locked and Security Warning...
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You're fine, just send it back in the envelope and forget about it. I honestly have no idea what Asurion does with them. Nothing will come back on you though.
sprint evo 4g lte
roids87 said:
You're fine, just send it back in the envelope and forget about it. I honestly have no idea what Asurion does with them. Nothing will come back on you though.
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OK thanks for the response.. i'll do that..
htc evo 4g lte
kid evo said:
OK thanks for the response.. i'll do that...
Sup guy's just wanted to say thank's again.. i was a little worried about sending the phone back to the insurance guy's, with out it booting up normally.. so i went ahead and followed... Senior Member roids87, he pointed me in to the right direction. I went ahead and followed the link he gave me..
i would like to thank Finz28 also a Senior Member for helping me out and responding to my problem pretty quick.. Finz28 i did trust you, but i just didn't feel to comfortable sending back the phone as is. thank you.. i figured the phone was messed up o ready it couldn't get any worse..at least i thought... so i went to the site, and followed the steps.. slowly. i did everything they said to do.. And guess what i'm stock with the jb 2.09 hboot NICE...
I download the JB OTA firmware they said to use, and i had the fastboot files already. I have the SDK files all ready..
so i forced the JB OTA firmware by Jewel's using fastboot.. and followed the steps given
Code:
fastboot oem rebootRUU
fastboot erase cache
fastboot flash zip jewel_jb_ota_firmware.zip
Once that was done i ran the RUU _WWE_3.15.651.16 everything went well..except for the rom update.. the phone isn't connected to the network so i guess that's why i got an ERROR [171]: USB CONNECTION ERROR i couldn't update it.. that's what i think..
when i relocked the phone it said Tamperd, Re locked and i had a security warning... no it just say re locked only if i could get rid of re locked so it would just say LOCKED that would be nice... once again thanks for you help...
KEEP UP THE GOOD WORK...
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I'm sending my HTC one m8 in for the one time free glass replacement. I have unlocked the boot loader and rooted the phone will they still do it for free or do I need to do something before I send it in?
Sent from my HTC One_M8 using XDA Free mobile app
They shouldn't care, but I would unroot phone and relock the boot loader just to be on the safe side. Relocking the phone will factory reset phone, but I would do that anyway regardless just so my personal stuff wasn't in someone else's possession.
stlracer said:
I'm sending my HTC one m8 in for the one time free glass replacement. I have unlocked the boot loader and rooted the phone will they still do it for free or do I need to do something before I send it in?
Sent from my HTC One_M8 using XDA Free mobile app
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I was told by an HTC chat representative that because I registered and downloaded the unlock code from HTC that this voided the warranty - all parts of it, including the Advantage Program. - I think this is terrible. Unlocking the bootloader has NOTHING to do with dropping the phone or replacing a broken part.
I hope you have good luck getting the glass replaced free under the program. Please keep us posted on what happens!
From what I have see, there have been mixed reports. Some folks with modded phone have had their screen fixed under Advantage, and some have been denied (HTC makes you pay for the repair?).
I would recommend return the phone to LOCKED (s-off required), return to s-on, and everything else stock, and hope for the best. If you unlocked by HTCDev.com, they have a record of you doing so by the phone's IMEI. So your chances are probably not great. If you unlocked the bootloader via sunshine, they should have no way of knowing the phone is modded if you return everything to stock.
Bootloader can say "relocked" and it will still be able to be fixed. If rooted and unlocked and non stock firmware/software/recovery then they will not fix based on my findings(repair center techs).
My screen malfunctioned and I had to send the phone in for replacement. I returned back to stock via RUU and relocked the bootloader, but left it S-Off. I did not get any grief from HTC. So far, I have left the new phone completely stock, but I'll likely unlock, root, and s-off at some point. ?
mbcastle said:
My screen malfunctioned and I had to send the phone in for replacement. I returned back to stock via RUU and relocked the bootloader, but left it S-Off. I did not get any grief from HTC. So far, I have left the new phone completely stock, but I'll likely unlock, root, and s-off at some point.
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Did you unlock the bootloader using HTC Dev, or via Sunshine/other?
DanGeorges said:
Did you unlock the bootloader using HTC Dev, or via Sunshine/other?
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I unlocked using HTC Dev, so they certainly have a record of it. Plus, mine said "relocked" on the bootloader screen.
I sent mine in around January 3rd with a relocked bootloader with no issues at all except for them breaking mt camera lens on the return shipment , this being after it got damaged on the way there... -_- but they dont care about the bootloader as far as I'm concerned
When I contacted HTC chat originally for my free screen replacement, I was unlocked and rooted, and they gave me the runaround about the warranty being voided (I unlocked through HTCdev).
I exited the chat, relocked the bootloader and flashed back to stock.
Went back into a new chat, they replaced it without a hitch. Well unless you consider the power button now being stuck on my new phone, so I need to send it back under warranty again, a hitch lol.
So apparently, if you contact them while rooted and unlocked, they may try to use it to void your warranty. But if you put it back to factory, you're showing them it's not a software issue from you messing with it (don't ask me how a cracked screen would be), so they give you no hassle.