Has anyone done a warranty exchange after unlocking their device? Were you charged?
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I brought my phone into Telus last week after re-locking and returning to stock by running the RUU, and just got a call yesterday letting me know that there is a charge due to unauthorized software installed or something. So yeah, unlocking pretty much voids the warranty.
I don't understand... How did you relock? Without being s-off isn't devunlock a perm thing?
Sent from my HTC One X+ using Tapatalk 2
atgmartin said:
I brought my phone into Telus last week after re-locking and returning to stock by running the RUU, and just got a call yesterday letting me know that there is a charge due to unauthorized software installed or something. So yeah, unlocking pretty much voids the warranty.
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Odd, I've had the exact opposite experience with Telus. I've had my phone unlocked since day one and I bought a extra charger off ebay and something must have been messed with it as I made sure the voltage and mah was correct. Upon plugging it into my phone it basically just fried the battery and maybe something on the board I never really got a real answer from Telus. I brought it into the store and they just took it even after I told the dude I had rooted it and stuff, he just said it's mostly up to HTC if they want to repair it and that he wouldn't say anything. A week later my phone came back and the replaced the battery, main board, and sim tray for some reason. I didn't get charged for anything but its probably because they couldn't even power it on to see.
devilsadidas said:
I don't understand... How did you relock? Without being s-off isn't devunlock a perm thing?
Sent from my HTC One X+ using Tapatalk 2
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Just run fastboot oem lock in command prompt and it is re-locked then suitable RUU can be run to return to stock.
Ah yes that is right it will just say tampered
Sent from my HTC One X+ using Tapatalk 2
I returned it to stock following Hasoon2000's guide in the stickied post:
http://forum.xda-developers.com/showpost.php?p=35897885&postcount=3
No dice, I'm picking up my phone and will either deal with the problem or replace soon.
Related
So far I'm liking my HOX+ (AT&T), but want to unlock/root to get the full experience, backup with Titanium, delve into Tasker and BatteryXL, etc. However, I'm a relative newbie at this and need some help.
I understand you have to unlock the bootloader first, but so far the only way I've seen is through HTC Dev. Is that correct? And will that void my warranty? Or is it reversible in case I need to bring the phone back in for maintenance?
Or, will it not matter, because if I bring it in the AT&T Store staff won't bother to check? I did swap out my phone for a non-defective one on Tuesday and the dude didn't even turn it on or glance at it, just grabbed me a new one with a new SIM, so this may not matter. But before I go on I just wanted some reassurance that I can reverse this if need be.
Thanks in advance!
Technically, yes it does void your warranty. That said, I bought a One X in September, unlocked the bootloader and rooted it in October. Then when the X+ came out, I relocked the bootloader and flashed the RUU to return the device to stock, took it back to the AT&T store and got my X+.
If for some reason you ran into a super-anal AT&T employee, yes they could still check to see if it had been previously unlocked and the phone would show this evidence if they look at the bootloader. Highly, HIGHLY unlikely if you ask me though.
Thanks!
I'll look into rooting if I can figure out how! Anyone know how to do this on Mac?
911jason said:
Technically, yes it does void your warranty. That said, I bought a One X in September, unlocked the bootloader and rooted it in October. Then when the X+ came out, I relocked the bootloader and flashed the RUU to return the device to stock, took it back to the AT&T store and got my X+.
If for some reason you ran into a super-anal AT&T employee, yes they could still check to see if it had been previously unlocked and the phone would show this evidence if they look at the bootloader. Highly, HIGHLY unlikely if you ask me though.
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Exactly how you get around it! To be honest a few times i returned phones with only flashing the factory rom, left the phone unlocked and all, lol! I doubt the companies really look into it to see if you messed with it. Haven't heard 1 person returned a phone and getting denied because of root, unlocked bootloader, etc. I could be wrong but never heard of it myself...
911jason said:
Technically, yes it does void your warranty. That said, I bought a One X in September, unlocked the bootloader and rooted it in October. Then when the X+ came out, I relocked the bootloader and flashed the RUU to return the device to stock, took it back to the AT&T store and got my X+.
If for some reason you ran into a super-anal AT&T employee, yes they could still check to see if it had been previously unlocked and the phone would show this evidence if they look at the bootloader. Highly, HIGHLY unlikely if you ask me though.
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Rooting and unlocking alone only voids your warranty if you have a custom rom on your phone that caused the issue you had that broke it. I got that straight from a store managers mouth.
Sent from my HTC One X+ using Tapatalk 2
Well guys, I've got a little situation here.
My Rezound is rooted S-on running new firmware, so bootloader shows "unlocked tampered".
My charging port took a dump on me and verizon is sending me a replacement but I'm pretty sure I need to get rid of that Tampered Unlocked message before sending this one in.
I've searched and found several threads on this but all use ADB and I have no way to connect to a computer since the port is out.
Can anyone help me out with this?
Thanks
I'm afraid there is nothing you can do without USB. (unless you want to take it apart and jtag it lol)
Most people report that Verizon doesn't check for unlocked bootloaders for warranty (although HTC is reportedly very strict with warranty).
Sent from my HTC Rezound using Tapatalk 2
I am wondering if anyone knows the specifics of the affects that using the HTCDev unlock tool has on your warranty. I did some research and I could not find a clear cut answer of what is still covered after you unlock. Will hardware defects still be covered by the warranty? For example, if the speaker stops functioning. Is a Sprint Warranty separate from HTC's Warranty?
When you use the htcdev method, your warranty is VOID. As far as sprint, they always check to see if your bootloader is locked and untampered. So for example if you bring in your phone to the sprint store with your bootloader saying 'tampered', you have no choice but to get a new phone by their insurance plan if you got that in the first place. But if the bootloader says 'relocked'(after running a RUU) , you shouldn't have too big of a problem. Just make sure the bootloader doesn't say tampered or' security warning' and you should be fine for sprint repairs.
Sent from my EVO using xda app-developers app
onlybob said:
When you use the htcdev method, your warranty is VOID. As far as sprint, they always check to see if your bootloader is locked and untampered. So for example if you bring in your phone to the sprint store with your bootloader saying 'tampered', you have no choice but to get a new phone by their insurance plan if you got that in the first place. But if the bootloader says 'relocked'(after running a RUU) , you shouldn't have too big of a problem. Just make sure the bootloader doesn't say tampered or' security warning' and you should be fine for sprint repairs.
Sent from my EVO using xda app-developers app
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This info is incorrect. Sprint doesn't care if you are rooted. They will fix or replace phones with hardware malfunctions. If it is software related they will require you to return to stock before addressing the issue. HTC will still warranty your phone for hardware issues just not software issues if you unlocked. But several people have reported that HTC worked on their phones even though they were rooted.
cruise is very right, sprint does not care when you root your phone, its just a matter if you have TEP (total equipment protection).
The thing is, if something happens because of a bad flash or brick and you dont have TEP then you have to pay for the device if you wanna new one.
if you hard brick your device you can take it in to the local sprint store and they will have no idea what going on with it. It will just be labled as a factory mess up or defect. and they will order a refurb for you( if you have the insurance).
Sprint doesn't care and HTC does evals on a case by case. If its a proven hardware fault, they repair or replace despite hboot status
One time I thought I bricked my phone. So I brought it to Sprint and they said they couldn't do anything to help repair it because the hboot said unlocked and tampered. I was signed up for TEP and if I didn't fix my phone by myself(which I did) I had to request for a new phone for over $150. This is my personal experience with Sprint and the info I posted above was right from sprint/htc employees. So if I was wrong, I apologize. Oh this happened last august, when the phone was around $200.
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onlybob said:
One time I thought I bricked my phone. So I brought it to Sprint and they said they couldn't do anything to help repair it because the hboot said unlocked and tampered. I was signed up for TEP and if I didn't fix my phone by myself(which I did) I had to request for a new phone for over $150. This is my personal experience with Sprint and the info I posted above was right from sprint/htc employees. So if I was wrong, I apologize. Oh this happened last august, when the phone was around $200.
Sent from my Transformer TF101 using xda app-developers app
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yeah you got ripped off, i work for sprint and you should have been offered a replacement evo lte.
Evolutionmods said:
yeah you got ripped off, i work for sprint and you should have been offered a replacement evo lte.
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Oh well. Anyways its quite hard to brick this phone besides dropping it from a skyscraper.
Sent from my EVO using xda app-developers app
cruise350 said:
This info is incorrect. Sprint doesn't care if you are rooted. They will fix or replace phones with hardware malfunctions. If it is software related they will require you to return to stock before addressing the issue. HTC will still warranty your phone for hardware issues just not software issues if you unlocked. But several people have reported that HTC worked on their phones even though they were rooted.
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ok people...for the record...HTC DOES NOT COVER ANY PHONE THE HAS BEEN UNLOCKED, ROOTED, OR S-OFF. if you phone says relocked or tampered then HTC DOES NOT COVER YOUR PHONE EITHER. if you dont believe me, then call 866-449-8358. ask for adam. then i'll tell you over the phone the same thing that i just told you now.
ak074 said:
ok people...for the record...HTC DOES NOT COVER ANY PHONE THE HAS BEEN UNLOCKED, ROOTED, OR S-OFF. if you phone says relocked or tampered then HTC DOES NOT COVER YOUR PHONE EITHER. if you dont believe me, then call 866-449-8358. ask for adam. then i'll tell you over the phone the same thing that i just told you now.
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*facepalm* SPRINT ( REMEMBER SPRINT...keep it in mind) DOES NOT CARE IF ITS ROOTED OR NOT. They will fix your phone for small hardware issues. But if its big like brick then no HTC doenst cover nor does sprint. So hope you agreed for TEP.
For example I say about 6-8 months ago, I went to a sprint store and explained " hey I have a rooted phone and screen is badly cracked can you replace THE SCREEN (not the phone!), please." They went to the back of the store and came back with new screen on my HTC evo 4G
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^^^^^ same for me^^^^^^
Hardware failure they will deal with. Software failure I've always fixed myself. As for HTC, check the international one x forums, you will see that all those people have been charged 300+$ after sending their phone in even for software reflash/RUU if bootloader shows unlocked/relocked.
Sent from my EVO using xda premium
Huh. My moms screen has a single crack horizontally along her evo lte, and they WOULD NOT fix the screen. They said because it was longer than 2 inches they couldn't. Is this right, or did they just give us some bs? Definitely not paying $150 just to get a new phone, when it could be fixed for at least $35
Sent from my EVO using Tapatalk 2
ok. look. htc will fix any- and everything that is wrong with your phone. it doesnt matter if its rooted or not. but it will not be covered under warranty. you will have to pay for the repairs. it doesnt matter what the repair is. also if you send in a rooted/unlocked/s-off device, when you get it back, it will be stock even if the main board has to be replaced. this is the official policy. rooted phones have been overlooked before and i'm sure that it will happen again.
^^^^^ I second this. Check the one x intntl forums if you really wanna see how htc deals with warrantys
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Evolutionmods said:
yeah you got ripped off, i work for sprint and you should have been offered a replacement evo lte.
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U sure u work for sprint...?
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AshraafCulpo said:
U sure u work for sprint...?
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Yes, he's sure.
Sent from my EVO using xda premium
so, did you guys come to any sort of consensus here? I want to root my new HTC One but there's no unofficial method yet and you need to use HTCDev. I've always been able to unbrick every software mistake I've made, happened a lot on the Evo 4G. I need to make sure that any hardware problems that may arise are covered.
for example, my USB port on my Rooted Evo LTE stopped working, I didn't have TEP, and it cost me $50 to get a brand new phone from Sprint. That was fine, because it was less than 5 months of TEP payments.
c-stam said:
so, did you guys come to any sort of consensus here? I want to root my new HTC One but there's no unofficial method yet and you need to use HTCDev. I've always been able to unbrick every software mistake I've made, happened a lot on the Evo 4G. I need to make sure that any hardware problems that may arise are covered.
for example, my USB port on my Rooted Evo LTE stopped working, I didn't have TEP, and it cost me $50 to get a brand new phone from Sprint. That was fine, because it was less than 5 months of TEP payments.
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I always thought that unlocking would void your warranty, but then I found this on htcdev.com: "It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.".
This seems to suggest that your normal hardware warranty stays intact when unlocking your htc device.
sharkmarc said:
I always thought that unlocking would void your warranty, but then I found this on htcdev.com: "It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.".
This seems to suggest that your normal hardware warranty stays intact when unlocking your htc device.
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I should add a data point here since I'm dealing with this right now. HTC told me that unlocking will void your warranty COMPLETELY. No exceptions. It seems that the people who did get repairs were most likely covered under their provider's own 3rd-party warranty.
I also read all of this stuff which says that it's only for issues related to unlocking, but they refused to budge and stated that it's in their training materials.
I tried to get them to state where this was stated in public, and they pointed to the warranty document on their website under support. Basically, skip PAST the warranty section of the document to the Software EULA, and they said that this was the passage that renders it VOID:
ANY THIRD PARTY SOFTWARE THAT MAY BE PROVIDED WITH THE
SOFTWARE IS INCLUDED FOR USE AT YOUR OPTION. IF YOU CHOOSE
TO USE SUCH THIRD PARTY SOFTWARE, THEN SUCH USE SHALL BE
GOVERNED BY SUCH THIRD PARTY’S LICENSE AGREEMENT. HTC IS NOT
RESPONSIBLE FOR ANY THIRD PARTY’S SOFTWARE AND SHALL HAVE NO
LIABILITY FOR YOUR USE OF THIRD PARTY SOFTWARE.
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I got the same thing from multiple people there.
Of course, the interpretation from the CSRs is obviously wrong, since that section just says that HTC is not responsible for the Facebook app that's preloaded, but they really don't care and refused to budge.
What HTC is pretty much saying is if they have belief that the damage was caused by your unlocking, they won't cover it, but if the damage is not related to your unlocking, they will continue coverage on the device.
Sent from my EVO using xda app-developers app
Does anyone know if tmobile will warranty replace a unlocked device?
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handman29 said:
Does anyone know if tmobile will warranty replace a unlocked device?
Sent from my HTC One using xda app-developers app
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It appears to vary based on the store and who you happen to interface with.
The safest way is to do an S-Off, remove the tampered notice, modify the splash screen, and then lock it. But that is a lot of steps, some of them a bit risky if done wrong.
Unlocked as in carrier? If you bought it from tmo, then it should still be covered unless you did something else to void the warranty.If you mean bootloader, then that voids the warranty so you're probably gonna get hit with a fee, maybe on the back end.
FWIW, I had no trouble getting my last One replaced for a stuck pixel despite bootloader unlock. I took it to a store and had the rep there initiate the exchange, though I still had to receive the replacement in the mail since I bought it online. Before sending it in I just nandroided back to stock and flashed stock recovery and that was it. I was worried for a while that they would hit me with some extra fee because of my unlocked bootloader, but it's been over a month and nothing.
I'm guessing since I had a super-obvious hardware problem (stuck pixel) nobody bothered to do a thorough check., but getting S-OFF and fixing everything to look locked is probably safer.
I'm sending my HTC one m8 in for the one time free glass replacement. I have unlocked the boot loader and rooted the phone will they still do it for free or do I need to do something before I send it in?
Sent from my HTC One_M8 using XDA Free mobile app
They shouldn't care, but I would unroot phone and relock the boot loader just to be on the safe side. Relocking the phone will factory reset phone, but I would do that anyway regardless just so my personal stuff wasn't in someone else's possession.
stlracer said:
I'm sending my HTC one m8 in for the one time free glass replacement. I have unlocked the boot loader and rooted the phone will they still do it for free or do I need to do something before I send it in?
Sent from my HTC One_M8 using XDA Free mobile app
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I was told by an HTC chat representative that because I registered and downloaded the unlock code from HTC that this voided the warranty - all parts of it, including the Advantage Program. - I think this is terrible. Unlocking the bootloader has NOTHING to do with dropping the phone or replacing a broken part.
I hope you have good luck getting the glass replaced free under the program. Please keep us posted on what happens!
From what I have see, there have been mixed reports. Some folks with modded phone have had their screen fixed under Advantage, and some have been denied (HTC makes you pay for the repair?).
I would recommend return the phone to LOCKED (s-off required), return to s-on, and everything else stock, and hope for the best. If you unlocked by HTCDev.com, they have a record of you doing so by the phone's IMEI. So your chances are probably not great. If you unlocked the bootloader via sunshine, they should have no way of knowing the phone is modded if you return everything to stock.
Bootloader can say "relocked" and it will still be able to be fixed. If rooted and unlocked and non stock firmware/software/recovery then they will not fix based on my findings(repair center techs).
My screen malfunctioned and I had to send the phone in for replacement. I returned back to stock via RUU and relocked the bootloader, but left it S-Off. I did not get any grief from HTC. So far, I have left the new phone completely stock, but I'll likely unlock, root, and s-off at some point. ?
mbcastle said:
My screen malfunctioned and I had to send the phone in for replacement. I returned back to stock via RUU and relocked the bootloader, but left it S-Off. I did not get any grief from HTC. So far, I have left the new phone completely stock, but I'll likely unlock, root, and s-off at some point.
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Did you unlock the bootloader using HTC Dev, or via Sunshine/other?
DanGeorges said:
Did you unlock the bootloader using HTC Dev, or via Sunshine/other?
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I unlocked using HTC Dev, so they certainly have a record of it. Plus, mine said "relocked" on the bootloader screen.
I sent mine in around January 3rd with a relocked bootloader with no issues at all except for them breaking mt camera lens on the return shipment , this being after it got damaged on the way there... -_- but they dont care about the bootloader as far as I'm concerned
When I contacted HTC chat originally for my free screen replacement, I was unlocked and rooted, and they gave me the runaround about the warranty being voided (I unlocked through HTCdev).
I exited the chat, relocked the bootloader and flashed back to stock.
Went back into a new chat, they replaced it without a hitch. Well unless you consider the power button now being stuck on my new phone, so I need to send it back under warranty again, a hitch lol.
So apparently, if you contact them while rooted and unlocked, they may try to use it to void your warranty. But if you put it back to factory, you're showing them it's not a software issue from you messing with it (don't ask me how a cracked screen would be), so they give you no hassle.