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Has anyone done a warranty exchange with an unlocked bootloader? For example:
Your headphone jack develops issues and you're pretty sure it's a hardware problem with the connector as noted in this thread. You have an unlocked bootloader so the text "UNLOCKED" is shown every time you boot, but otherwise stock 4.5.91. You are beyond your 30 day exchange period.
You send the phone in for a warranty exchange, and since it's a hardware issue Motorola does one of the following:
1. Says, "Everything is cool, we know you unlocked the bootloader but can see this is an obvious hardware issue and will give you an exchange."
2. Says, "You unlocked the bootloader and voided your warranty. You owe us $500."
3. Replaces the phone without noticing.
Would flashing the stock 4.5.91 SBF to remove the "UNLOCKED" notice change anything?
This is all purely hypothetical, of course.
I have no idea what checks Motorola goes through when they receive a device under warranty but, for me personally, I just accept that I forfeited my warranty when I unlocked my BL. I know it doesn't seem fair for the consumer to have this mentality but until they decide to offer us the unlocks officially we have to play by their rules.
stewartsoda said:
Has anyone done a warranty exchange with an unlocked bootloader? For example:
Your headphone jack develops issues and you're pretty sure it's a hardware problem with the connector as noted in this thread. You have an unlocked bootloader so the text "UNLOCKED" is shown every time you boot, but otherwise stock 4.5.91. You are beyond your 30 day exchange period.
You send the phone in for a warranty exchange, and since it's a hardware issue Motorola does one of the following:
1. Says, "Everything is cool, we know you unlocked the bootloader but can see this is an obvious hardware issue and will give you an exchange."
2. Says, "You unlocked the bootloader and voided your warranty. You owe us $500."
3. Replaces the phone without noticing.
Would flashing the stock 4.5.91 SBF to remove the "UNLOCKED" notice change anything?
This is all purely hypothetical, of course.
Click to expand...
Click to collapse
Let us know when you find out.
I voided my warranty and your mum.
stewartsoda said:
Has anyone done a warranty exchange with an unlocked bootloader? For example:
Your headphone jack develops issues and you're pretty sure it's a hardware problem with the connector as noted in this thread. You have an unlocked bootloader so the text "UNLOCKED" is shown every time you boot, but otherwise stock 4.5.91. You are beyond your 30 day exchange period.
You send the phone in for a warranty exchange, and since it's a hardware issue Motorola does one of the following:
1. Says, "Everything is cool, we know you unlocked the bootloader but can see this is an obvious hardware issue and will give you an exchange."
2. Says, "You unlocked the bootloader and voided your warranty. You owe us $500."
3. Replaces the phone without noticing.
Would flashing the stock 4.5.91 SBF to remove the "UNLOCKED" notice change anything?
This is all purely hypothetical, of course.
Click to expand...
Click to collapse
Well, here in canada with Bell, if you have a software problem you're in deep sh*t...
If it's a hardware problem, they fix it or they give you another atrix ^^
Your welcome
In Singapore, sent in an Atrix with a hardware problem, (Atrix will not start up)
They fixed it and returned it back to me with the bootloader still unlocked.
(They returned it to stock, but OEM fuse shows it is unlocked)
Really though, pray or go on your lucky day!
stewartsoda said:
Would flashing the stock 4.5.91 SBF to remove the "UNLOCKED" notice change anything?
Click to expand...
Click to collapse
Flashing to a FroYo SBF can either remove the text or brick your phone.
If you updated to Gingerbread officially (OTA) than it would brick your phone
Well I actually just got off the phone with AT&T and I'm getting a replacement phone because the vibrate motor (don't want to call it a vibrator ) in this one is broken or something. She said they only charge the big fee if there's water damage or severe cracks, etc. I mentioned that I had modified the phone in various Android-ish ways and she said it doesn't matter because they flash it to stock before they do anything with it...But AFAIK there's no way to relock the bootloader for us Atrix owners. Hopefully they can do something we don't know about, or I'm screwed. I imagine they have plenty of ways to get it back to stock. No where on AT&T's terms for warranty exchanges does it say anything about getting the fee for something other than water damage/extreme physical damage/etc.
EDIT: I got online with another ATT rep, because I was freaking out. I told him about the unlocked bootloader and he said "Yes, that will be a problem". When I read that, pants had been pooped. I was glad that I found out so I could perhaps cancel the exchange, but mad that I was basically stuck with this broken phone now...Then he said he talked to a supervisor, and he told him that google recently required manufacturer's to take any phone regardless of any modifications that had been made to it in spirit of open source. So I confirmed numerous times that the unlock won't be a problem. And as long as there's no water damage (circle on back is still white) or extreme physical damage, you should get the replacement without any fee.
At the very least, if anything were to arise, I feel I have reason to argue now that I've confirmed this in so many ways... Hope this helps you all!
guys, just use the SBF to flash to stock. it *should* remove the "unlocked" text on boot. I HIGHLY doubt they will go into that much trouble to try to see if your bootloader is unlocked or not.
andy2na said:
guys, just use the SBF to flash to stock. it *should* remove the "unlocked" text on boot. I HIGHLY doubt they will go into that much trouble to try to see if your bootloader is unlocked or not.
Click to expand...
Click to collapse
I also highly doubt that they would check but I'm not willing to risk $500 on that doubt.
I might have hypothetically fixed the headphone jack on my own anyway. But I still think that inquiring minds would want to know the answer to this: Can a software modification release Motorola from honoring warranty claims based on hardware issues?
stewartsoda said:
I also highly doubt that they would check but I'm not willing to risk $500 on that doubt.
I might have hypothetically fixed the headphone jack on my own anyway. But I still think that inquiring minds would want to know the answer to this: Can a software modification release Motorola from honoring warranty claims based on hardware issues?
Click to expand...
Click to collapse
Fastboot oem unlock.
Iphone > galaxy s 2.
@thebeardedchild - So did you actually replace the phone through ATT warranty and they didnt charge you any money.
I replaced mine through at&t not a single charge was given to me. Bootloader was unlocked and had stock gingerbread.
Sent from my MB860 using XDA App
defnow said:
I replaced mine through at&t not a single charge was given to me. Bootloader was unlocked and had stock gingerbread.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
And it said "unlocked" at the top left during boot and everything? Just trying to clarify whether you tried to hide it or not or left it as obvious as it normally would...
If you did hide it, what did you do? I've been confused as to whether you SBF flash or what. I'm scared of bricking this phone before I send it back haha.
@hjd17, I haven't sent it in yet, the replacement hasn't arrived. The poster I quoted has had success though, so that should answer your question!
Hi all,
But why don't you all put stock rom with rsd? If you do this the label "unlocked" Goes
away. Just download the stock rom from xda in the thread under the Android development and push it with rsd, no worries i've done it lot of times....
stewartsoda said:
...
I might have hypothetically fixed the headphone jack on my own anyway. But I still think that inquiring minds would want to know the answer to this: Can a software modification release Motorola from honoring warranty claims based on hardware issues?
Click to expand...
Click to collapse
IF Moto was going to hold you to this, then I would expect them to win unless you could show the product was broken day one.
In reality, it is not worth it for companies to play this game. Easier just to fix and get on with life.
They could make it easy for all (and collect some cash) by adding a "un hard-bricking" fee.
Unlocked boot-loader and running a non-OEM ROM.
My device's LCD appeared to have burn-in, went to AT&T and he gave me grief because he noticed the launcher was not stock and the background was different (Really?) So I kindly returned the launcher to Blur and changed the background to something else.
They replaced my device on-site.
I have unlocked bootloader, and am trying to return it to stock. RSD lite won't show my device...
here is more info on my drama: http://forum.xda-developers.com/showthread.php?p=17571581#post17571581
any idea how to proceed with flashing the OEM .sbf when RSD lite will not recognize the device? thanks...
Has anyone done a warranty exchange after unlocking their device? Were you charged?
Sent from my HTC One X+ using Tapatalk 2
I brought my phone into Telus last week after re-locking and returning to stock by running the RUU, and just got a call yesterday letting me know that there is a charge due to unauthorized software installed or something. So yeah, unlocking pretty much voids the warranty.
I don't understand... How did you relock? Without being s-off isn't devunlock a perm thing?
Sent from my HTC One X+ using Tapatalk 2
atgmartin said:
I brought my phone into Telus last week after re-locking and returning to stock by running the RUU, and just got a call yesterday letting me know that there is a charge due to unauthorized software installed or something. So yeah, unlocking pretty much voids the warranty.
Click to expand...
Click to collapse
Odd, I've had the exact opposite experience with Telus. I've had my phone unlocked since day one and I bought a extra charger off ebay and something must have been messed with it as I made sure the voltage and mah was correct. Upon plugging it into my phone it basically just fried the battery and maybe something on the board I never really got a real answer from Telus. I brought it into the store and they just took it even after I told the dude I had rooted it and stuff, he just said it's mostly up to HTC if they want to repair it and that he wouldn't say anything. A week later my phone came back and the replaced the battery, main board, and sim tray for some reason. I didn't get charged for anything but its probably because they couldn't even power it on to see.
devilsadidas said:
I don't understand... How did you relock? Without being s-off isn't devunlock a perm thing?
Sent from my HTC One X+ using Tapatalk 2
Click to expand...
Click to collapse
Just run fastboot oem lock in command prompt and it is re-locked then suitable RUU can be run to return to stock.
Ah yes that is right it will just say tampered
Sent from my HTC One X+ using Tapatalk 2
I returned it to stock following Hasoon2000's guide in the stickied post:
http://forum.xda-developers.com/showpost.php?p=35897885&postcount=3
No dice, I'm picking up my phone and will either deal with the problem or replace soon.
Does anyone know if tmobile will warranty replace a unlocked device?
Sent from my HTC One using xda app-developers app
handman29 said:
Does anyone know if tmobile will warranty replace a unlocked device?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
It appears to vary based on the store and who you happen to interface with.
The safest way is to do an S-Off, remove the tampered notice, modify the splash screen, and then lock it. But that is a lot of steps, some of them a bit risky if done wrong.
Unlocked as in carrier? If you bought it from tmo, then it should still be covered unless you did something else to void the warranty.If you mean bootloader, then that voids the warranty so you're probably gonna get hit with a fee, maybe on the back end.
FWIW, I had no trouble getting my last One replaced for a stuck pixel despite bootloader unlock. I took it to a store and had the rep there initiate the exchange, though I still had to receive the replacement in the mail since I bought it online. Before sending it in I just nandroided back to stock and flashed stock recovery and that was it. I was worried for a while that they would hit me with some extra fee because of my unlocked bootloader, but it's been over a month and nothing.
I'm guessing since I had a super-obvious hardware problem (stuck pixel) nobody bothered to do a thorough check., but getting S-OFF and fixing everything to look locked is probably safer.
I'm reading through the threads and forums and maybe I'm just missing it... Is there a way to get S-Off/Unocked on the Tmobile One besides htcdev.com? My One is a warranty replacement, and also I just now received it back from having the camera repaired, so I really don't want to officially unlock it via htcdev for warranty purposes. On Verizon we had Rumrunner just before I switch to T-Mobile. Is there something similar? I see rumrunner for the int'l variant, but can't find if it'll work on T-Mobile. Again I apologize if it's right in front of my face or if I'm looking in the wrong places, but I've been looking for about an hour with no luck.
TIA!
Forgot to mention I'm also on stock 4.3, 3.24.531.3
Ok correct me if I'm wrong - I've read (haven't tried yet) the int'l rumrunner will get S-Off, but you have to be rooted first - i.e. have to unlock via htcdev anyway.
You are correct the current T-Mobile build IS supported by rumrunner, and yes, you must be HTC dev unlocked first. Contrary to popular belief, however, this does not completely void your warranty with HTC.
Hardware issues (like your camera for example) will usually still be covered by HTC, but you can go directly through T-Mobile. Going through warranty with T-Mobile is very easy. When you go through them and the only downside is the replacement will be a refurbished phone, but sometimes they'll even send you the refurb before you send back the defective one. T-Mobile is really great with warranty replacement.
They honor a one-year device warranty, all you would need to do is set your bootloader back to "locked" (which you can do once you've gained soff) and place a warranty request with T-mobile directly.
Thank you - that's exactly what I needed to know. And I forgot you can set it back to locked with S-Off - good to know!
I'm sending my HTC one m8 in for the one time free glass replacement. I have unlocked the boot loader and rooted the phone will they still do it for free or do I need to do something before I send it in?
Sent from my HTC One_M8 using XDA Free mobile app
They shouldn't care, but I would unroot phone and relock the boot loader just to be on the safe side. Relocking the phone will factory reset phone, but I would do that anyway regardless just so my personal stuff wasn't in someone else's possession.
stlracer said:
I'm sending my HTC one m8 in for the one time free glass replacement. I have unlocked the boot loader and rooted the phone will they still do it for free or do I need to do something before I send it in?
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
I was told by an HTC chat representative that because I registered and downloaded the unlock code from HTC that this voided the warranty - all parts of it, including the Advantage Program. - I think this is terrible. Unlocking the bootloader has NOTHING to do with dropping the phone or replacing a broken part.
I hope you have good luck getting the glass replaced free under the program. Please keep us posted on what happens!
From what I have see, there have been mixed reports. Some folks with modded phone have had their screen fixed under Advantage, and some have been denied (HTC makes you pay for the repair?).
I would recommend return the phone to LOCKED (s-off required), return to s-on, and everything else stock, and hope for the best. If you unlocked by HTCDev.com, they have a record of you doing so by the phone's IMEI. So your chances are probably not great. If you unlocked the bootloader via sunshine, they should have no way of knowing the phone is modded if you return everything to stock.
Bootloader can say "relocked" and it will still be able to be fixed. If rooted and unlocked and non stock firmware/software/recovery then they will not fix based on my findings(repair center techs).
My screen malfunctioned and I had to send the phone in for replacement. I returned back to stock via RUU and relocked the bootloader, but left it S-Off. I did not get any grief from HTC. So far, I have left the new phone completely stock, but I'll likely unlock, root, and s-off at some point. ?
mbcastle said:
My screen malfunctioned and I had to send the phone in for replacement. I returned back to stock via RUU and relocked the bootloader, but left it S-Off. I did not get any grief from HTC. So far, I have left the new phone completely stock, but I'll likely unlock, root, and s-off at some point.
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Click to collapse
Did you unlock the bootloader using HTC Dev, or via Sunshine/other?
DanGeorges said:
Did you unlock the bootloader using HTC Dev, or via Sunshine/other?
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Click to collapse
I unlocked using HTC Dev, so they certainly have a record of it. Plus, mine said "relocked" on the bootloader screen.
I sent mine in around January 3rd with a relocked bootloader with no issues at all except for them breaking mt camera lens on the return shipment , this being after it got damaged on the way there... -_- but they dont care about the bootloader as far as I'm concerned
When I contacted HTC chat originally for my free screen replacement, I was unlocked and rooted, and they gave me the runaround about the warranty being voided (I unlocked through HTCdev).
I exited the chat, relocked the bootloader and flashed back to stock.
Went back into a new chat, they replaced it without a hitch. Well unless you consider the power button now being stuck on my new phone, so I need to send it back under warranty again, a hitch lol.
So apparently, if you contact them while rooted and unlocked, they may try to use it to void your warranty. But if you put it back to factory, you're showing them it's not a software issue from you messing with it (don't ask me how a cracked screen would be), so they give you no hassle.