I'm reading through the threads and forums and maybe I'm just missing it... Is there a way to get S-Off/Unocked on the Tmobile One besides htcdev.com? My One is a warranty replacement, and also I just now received it back from having the camera repaired, so I really don't want to officially unlock it via htcdev for warranty purposes. On Verizon we had Rumrunner just before I switch to T-Mobile. Is there something similar? I see rumrunner for the int'l variant, but can't find if it'll work on T-Mobile. Again I apologize if it's right in front of my face or if I'm looking in the wrong places, but I've been looking for about an hour with no luck.
TIA!
Forgot to mention I'm also on stock 4.3, 3.24.531.3
Ok correct me if I'm wrong - I've read (haven't tried yet) the int'l rumrunner will get S-Off, but you have to be rooted first - i.e. have to unlock via htcdev anyway.
You are correct the current T-Mobile build IS supported by rumrunner, and yes, you must be HTC dev unlocked first. Contrary to popular belief, however, this does not completely void your warranty with HTC.
Hardware issues (like your camera for example) will usually still be covered by HTC, but you can go directly through T-Mobile. Going through warranty with T-Mobile is very easy. When you go through them and the only downside is the replacement will be a refurbished phone, but sometimes they'll even send you the refurb before you send back the defective one. T-Mobile is really great with warranty replacement.
They honor a one-year device warranty, all you would need to do is set your bootloader back to "locked" (which you can do once you've gained soff) and place a warranty request with T-mobile directly.
Thank you - that's exactly what I needed to know. And I forgot you can set it back to locked with S-Off - good to know!
Related
So I have a Question. I unlocked my bootloader following the HTCdev.com Website and when doing so there was a warning saying that in Unlocking it I MAY void my warranty. I have followed Xboarders instructions to completly Relock the bootloader and boot completly back to stock. If anything goes wrong with my phone via Warranty issues(Such as the screen stops working or a button stops working and there is no Physical damage) will t-mobile warranty the phone without charging me the crazy restocking fee. Has anyone done this before on a different phone. I know on my older galaxy S phone I could but there wasnt the bootloader issue. Thanks for any advice.
Pretty sure that HTC/T-Mo won't charge you because its a hardware fail that could've happened regardless if you unlocked your bootloader
Sent from my HTC Amaze 4G using XDA App
Do you know the best way to confirm this?
Shawnkanan said:
Do you know the best way to confirm this?
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Call them.
these companies work together. If htc knows that someone voided their warranty through the htc dev method, t-mo and asurion prolly know it as well. It doesnt matter if you call them saying "i lost my phone", "someone stole it", "it flew up to the moon", etc - they already know its warranty no longer exist... simple
This isn't directed only at the OP so please don't take offense, but this question has come up so many times, and no one seems to actually be using their brain to come up with a real answer. Since my brain apparently still functions, let me set this straight.
First of all, warranty and insurance are different things. If you pay for the insurance through T-Mobile (which is through Assurion) then it shouldn't matter whether you void your warranty. You would still be covered either way. That's why you pay extra for it.
Second, HTC states that you MAY void your warranty. Which means the warranty still exists, but that if you have a problem with your phone and send it in for warranty repair or replacement and they feel that your issue was caused by unlocking the bootloader and doing something stupid (like bricking it by trying to flash an incompatible radio or something) then they can choose to not honor the warranty.
You guys really need to stop worrying so much.
Also of note, there is currently no way to get back to 100% stock after unlocking the bootloader. You can relock it, but it will say 'relocked' instead of 'locked' indicating that you messed with it. Plus I assume HTC keeps a record of the unique identifier codes that were submitted for an unlock code.
Hopefully this clears things up. You're welcome.
^^^^^^^^^^What he said.
MAY is the operative word.
So far I'm liking my HOX+ (AT&T), but want to unlock/root to get the full experience, backup with Titanium, delve into Tasker and BatteryXL, etc. However, I'm a relative newbie at this and need some help.
I understand you have to unlock the bootloader first, but so far the only way I've seen is through HTC Dev. Is that correct? And will that void my warranty? Or is it reversible in case I need to bring the phone back in for maintenance?
Or, will it not matter, because if I bring it in the AT&T Store staff won't bother to check? I did swap out my phone for a non-defective one on Tuesday and the dude didn't even turn it on or glance at it, just grabbed me a new one with a new SIM, so this may not matter. But before I go on I just wanted some reassurance that I can reverse this if need be.
Thanks in advance!
Technically, yes it does void your warranty. That said, I bought a One X in September, unlocked the bootloader and rooted it in October. Then when the X+ came out, I relocked the bootloader and flashed the RUU to return the device to stock, took it back to the AT&T store and got my X+.
If for some reason you ran into a super-anal AT&T employee, yes they could still check to see if it had been previously unlocked and the phone would show this evidence if they look at the bootloader. Highly, HIGHLY unlikely if you ask me though.
Thanks!
I'll look into rooting if I can figure out how! Anyone know how to do this on Mac?
911jason said:
Technically, yes it does void your warranty. That said, I bought a One X in September, unlocked the bootloader and rooted it in October. Then when the X+ came out, I relocked the bootloader and flashed the RUU to return the device to stock, took it back to the AT&T store and got my X+.
If for some reason you ran into a super-anal AT&T employee, yes they could still check to see if it had been previously unlocked and the phone would show this evidence if they look at the bootloader. Highly, HIGHLY unlikely if you ask me though.
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Exactly how you get around it! To be honest a few times i returned phones with only flashing the factory rom, left the phone unlocked and all, lol! I doubt the companies really look into it to see if you messed with it. Haven't heard 1 person returned a phone and getting denied because of root, unlocked bootloader, etc. I could be wrong but never heard of it myself...
911jason said:
Technically, yes it does void your warranty. That said, I bought a One X in September, unlocked the bootloader and rooted it in October. Then when the X+ came out, I relocked the bootloader and flashed the RUU to return the device to stock, took it back to the AT&T store and got my X+.
If for some reason you ran into a super-anal AT&T employee, yes they could still check to see if it had been previously unlocked and the phone would show this evidence if they look at the bootloader. Highly, HIGHLY unlikely if you ask me though.
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Rooting and unlocking alone only voids your warranty if you have a custom rom on your phone that caused the issue you had that broke it. I got that straight from a store managers mouth.
Sent from my HTC One X+ using Tapatalk 2
So I was recently thinking about how much I wanted to root my phone, but was afraid of losing my warranty. Which got me thinking about the fact that HTC seems to offer a warranty for the One. Would this mean I would be able to ship my phone for a replacement to HTC if something went wrong and they wouldn't care if I unlocked the bootloader? Anybody have any experience in this department?
vitallish said:
So I was recently thinking about how much I wanted to root my phone, but was afraid of losing my warranty. Which got me thinking about the fact that HTC seems to offer a warranty for the One. Would this mean I would be able to ship my phone for a replacement to HTC if something went wrong and they wouldn't care if I unlocked the bootloader? Anybody have any experience in this department?
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Most people who send their phones in to HTC for warranty replacement of hardware don't have any issues. They usually fix the hardware and send it back with no questions asked. If it is software related you may run into issues. Now there is a chance they will not replace your hardware and void your warranty for unlocked bootloader but from what I have read from users that have done this with previous devices they normally replace and ship.
vitallish said:
So I was recently thinking about how much I wanted to root my phone, but was afraid of losing my warranty. Which got me thinking about the fact that HTC seems to offer a warranty for the One. Would this mean I would be able to ship my phone for a replacement to HTC if something went wrong and they wouldn't care if I unlocked the bootloader? Anybody have any experience in this department?
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ROOTING DOES NOT VOID WARRANTY
If you BRICK your device due to something you installed, HTC will probably not cover it, if your screen goes bad, or wifi quits working, or anything else NOT caused by dropping it or getting it wet, AT&T or HTC will cover you.
AT&T's warranty department is the reason I buy phones from them rather than a manufacturer directly.
Something goes wrong, I call At&T, they ship me a new device and a mailing label to send them back my broken one. Takes a couple of days. HTC fixes your device and it can take a couple of weeks.
again ROOTING a phone is NOT a valid reason to deny a warranty claim.
gunnyman said:
ROOTING DOES NOT VOID WARRANTY
....clipped text...
again ROOTING a phone is NOT a valid reason to deny a warranty claim.
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Rooting was never mentioned here. Unlocking your bootloader is different, and yes, it could allow them to deny you the warranty claim.
In the end, just because they can doesn't imply that they will deny you.
Almost all instances I've heard of including warranty replacement ended happily for the user. I would argue that even though HTC's replacement process takes a longer time, they're more likely to replace the phone without question.
AT&T = Faster replacements
HTC = Higher success rate if you have really hacked up the device
gflare said:
Rooting was never mentioned here. Unlocking your bootloader is different, and yes, it could allow them to deny you the warranty claim.
In the end, just because they can doesn't imply that they will deny you.
Almost all instances I've heard of including warranty replacement ended happily for the user. I would argue that even though HTC's replacement process takes a longer time, they're more likely to replace the phone without question.
AT&T = Faster replacements
HTC = Higher success rate if you have really hacked up the device
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The OP mentioned rooting in his first sentence.
I wanted it out there that rooting in itself doesn't void a warranty.
Because we can root by unlocking our bootloaders doesn't mean that an exploit won't be found that roots without doing so.
We've said the same thing now we're just arguing semantics.
gunnyman said:
The OP mentioned rooting in his first sentence.
I wanted it out there that rooting in itself doesn't void a warranty.
Because we can root by unlocking our bootloaders doesn't mean that an exploit won't be found that roots without doing so.
We've said the same thing now we're just arguing semantics.
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Doh, so true. Completely missed that in the first sentence too, thanks for pointing it out. :highfive:
Thanks a lot for clearing all that up. I apologize for the initial confusion with my first sentence, as you guys pointed out, it's the bootloader unlock that actually voids the warranty. My fears have been quelled and I'm very excited to take full control of this notification light.
I searched and couldn't find a clear answer to my question:
I bought an AT&T HTC One off CL and want to flash the international ROM, however, I am afraid of voiding my warranty...
1) is there any way to restore htc one back to its "locked" state after unlocking, from what I understand it is only possible to change it to "relocked"
2) Does the "relocked" status imply voided warranty? has anyone dealt with AT&T in the past?
I have seen my share of smartphones failing, including my international S3 failing into its 14th month so would really like to keep the warranty intact
Unlocking the bootloader does not necessarily void your warranty in the U.S. But it will probably make your claim a little more difficult. HTC has, in the past, honored warranty when the fault was clearly not the users fault. For example, if your power button gets stuck in the down position and can't be raised. At this time, there is no way to get the phone to show LOCKED again instead of RELOCKED. Now if HTC gets your phone and determines the issue was caused by the user, they will still replace it but charge you for the parts. You will probably have more luck working with AT&T reps in your warranty claim because they aren't trained on how to tell if your phone is unlocked/rooted as long as you aren't obvious about it.
Sent from my Galaxy S4
ledocbio said:
I searched and couldn't find a clear answer to my question:
I bought an AT&T HTC One off CL and want to flash the international ROM, however, I am afraid of voiding my warranty...
1) is there any way to restore htc one back to its "locked" state after unlocking, from what I understand it is only possible to change it to "relocked"
2) Does the "relocked" status imply voided warranty? has anyone dealt with AT&T in the past?
I have seen my share of smartphones failing, including my international S3 failing into its 14th month so would really like to keep the warranty intact
Click to expand...
Click to collapse
AHEM: /Taps mic....
Simply unlocking your bootloader isn't an automatic voiding of a warranty.
I am doing a warranty return myself and the terms I agreed to were the phone must not be physically damaged, or water damaged.
Also HTC THEMSELVES will repair a phone UNDER WARRANTY with a HARDWARE DEFECT despite having an unlocked bootloader.
I have never in my several years of dealing with AT&T had a warranty refused because I rooted my phone.
/drops mic
Until we get S-off (which is coming soon) the bootloader cannot be made to say "LOCKED" once it has been unlocked.
Sorry for the double post, but thought of one more thing. I had to get my phone warranty swapped for dead pixels. The AT&T reps I dealt with in person tried to convince me that my device wasn't covered because, like you, I bought the phone from an individual. They said warranty are not tranferrable and only belong to the person who bought the phone. This is not true. Warranty is on the device and provided by HTC, not AT&T. They are simply acting as an intermediary to facilitate the exchange. I had a whole lot less trouble dealing with the phone support folks in getting it swapped.
Sent from my Galaxy S4
unremarked said:
Sorry for the double post, but thought of one more thing. I had to get my phone warranty swapped for dead pixels. The AT&T reps I dealt with in person tried to convince me that my device wasn't covered because, like you, I bought the phone from an individual. They said warranty are not tranferrable and only belong to the person who bought the phone. This is not true. Warranty is on the device and provided by HTC, not AT&T. They are simply acting as an intermediary to facilitate the exchange. I had a whole lot less trouble dealing with the phone support folks in getting it swapped.
Sent from my Galaxy S4
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Thanks for that piece of information, MOST HELPFUL!
Any idea if there will be a different unlock tool for s-off our if I can unlock and just wait for s-off?
Sent from my HTC One using Tapatalk 2
If past exploits are any indication you're going to need root to gain s-off so go ahead and unlock.
If I unlock the bootloader via the HTC dev website, will HTC report that to att? I'm on the next plan, so at some point, assuming I don't crack the screen, I'd return this phone for a new one someday. I know that I can return the phone to stock and make it seem like nothing funny went in with the bootloader. I sort of doubt HTC would, but I thought I'd ask before I explored other, more difficult, unlocking methods.
Avaviel said:
If I unlock the bootloader via the HTC dev website, will HTC report that to att? I'm on the next plan, so at some point, assuming I don't crack the screen, I'd return this phone for a new one someday. I know that I can return the phone to stock and make it seem like nothing funny went in with the bootloader. I sort of doubt HTC would, but I thought I'd ask before I explored other, more difficult, unlocking methods.
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No they don't. Unlocking your bootloader and rooting your phone doesn't violate any kind of TOS that AT&T has so even if HTC did (for whatever reason) report to AT&T they couldn't do anything about it.
Cool! Thanks.
*unlocking we will go!* (sung to the tune of to grandma's house we will go)
Avaviel said:
Cool! Thanks.
*unlocking we will go!* (sung to the tune of to grandma's house we will go)
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On the next program you don't absolutely need to return the phone after the 18 months,you can keep it and just put the 10% down on another phone and continue with payments. I plan on keeping all my devices being that at the end of 18 months I pretty much paid full boat to just trade in and still have to pay on the new device. No dies for me man
I've also been curious about how modding the phone applies to the Next program (mostly academically curious, as I don't participate in the program). Another user asked about it, and I couldn't find a definitive answer. Does bootloader unlock, s-off, root etc. constitute a violation of the Next terms if you intend to trade in the phone?
I know under the "normal" or traditional contract terms (buying a phone under the 2-year agreement at a subsidized price), AT&T made a change in terms where software mods don't void the warranty, and only physical or water damage voids the warranty. But of course, Next is a different animal, as you are intended to trade the phone in (although not mandatory, as jball stated).