Hi All,
G-table power jack broke and needed fixing. I call Viewsonic and explained the situation. The tech took my information and informed me that my unit was still under hardware warranty. I've have it since late Dec and modded it in Feb of 2010 with Vegan (currently Vegan Ginger 7.1).
Just wanted to share that Viewsonic does stand behind their hardware. Hope this helps others who may need the same service.
mine broke to...
thnx for this post, my tabs charging port is broken too.. i will give them a call soon. earlier i was thinking of getting the dock and using it for charge up ,, i forgot that i have warranty..lol.. thnx for reminder post... pls let us know about the updates of your repair
Same here. My kid dropped my GTab ands now the power port is jacked. I threw away the GTab box. Is there any way to get it warranted with out the original box? Or does anyone know where to get a dock for under $40? It's ridiculous how much they charge for those things!
Anyone have a clue how much Viewsonic charges to pix the power port? I bought mine off ebay so I'm not the original owner.
I also bought a port which worked for a few days. Now when I plug it into G-tablet the power light goes off on the port.
I have a different tablet (transformer) now, but every time I see the G-Tab, I wonder if I can revive it as a second machine.
Related
Woot gTabber here. No problems with my device; rooted, running Vegan 5.1.1, and working like a charm...until now.
I've noticed a problem when connecting the charger. When plugging it in, the gTab won't charge. The indicator light does not come on, although the green light on the charger is on. I wiggled and adjusted the jack until it connected and that worked for a few days. Now all the wiggling in the world won't make it connect. I tested my tab with a friend's charger and it didn't work either. It seems like there is a problem with the port and not the charger.
So. What are my options here? Is this something that can be repaired?
If it was a recent purchase, see if you can get it RMA'd for a replacement unit.
I had the same thing happen to my G Tab. Received an RMA and sent to Support. Received a call from Viewsonic that it was abused!! Haven't dropped, bumped or anything else. Using it with it plugged in is just begging for that dude to break inside.
I'll advise on what Support ultimately does if anything.
Edit 6/17/11: Received unit back from support. They repaired the port under warranty after about three calls accusing me of abuse. After the repir it seems to sit in tighter than before. You should be warned that support put the 4349 ROM and 1.2 bootloader on the device and cleared everything including the sdcard. I had to nvflash back to 3588 to get it reloaded with VegaN Ginger Edition and the 1.1 bootloader.
My 2nd Gtab is the 1.2 with 4349, I have had it about 3 weeks DO NOT like stock rom so I flashed it to flashback, then went to charge it as I ran the battery down, and I have the same problem! No light, no charge, sounds like it will be a fight with Viewsonic repair. It appears that the port has been pushed in. Has anyone out there tried to do their own repair? I have to flash it back to stock if I want them to repair it, can't do that unless I can charge it. Had software problems on my 1.1 and it took forever to get it back. I would rather try the fix on my own or pay for a fix in town.
Other than that I love both my Gtabs, the Flashback rom looks good but I have not had a lot of time to play
Once again thank you to all, any and all responses are welcomed
Jaye
If you're down to do a bit of soldering, pop the tablet open and make sure the power connections are properly tacked on.
tried no luck
just sent back to woot for refund
it appears that it ad been opened before suspecting they sent a refurbished. The power port was totally off the board pads. Tried to resoder must not have been a good connection. It sounds as if GTAB has a problem with this, or is it just our 2?
Think of another tablet any suggestions being as woot id giving me a refund
Let me know thx Jaye
I had the exact same issue and instead of trying to repair the plugin I ordered a dock which charges the G-tab through the HDMI port. Kills several birds with one stone.
The same problem with me. CosmicVagabond, thanks for the good idea, will do it.
Can you give me the link you bought it from? By how much did you buy it?
I have that issue as well. But wiggling the cable until I get a light generally works. I even bought another charger for it and it does the exact same thing so it's the port on the tablet and not the charger. But hey what's a little wiggling to get what you want?! And no, I've never dropped this tablet.
hi. i just got word motorola fubar'ed photon users by flipping the connections so it can't be used with lapdock. well, hopefully i'm here to save the day. i'm copying and pasting my post from atrix forums.
---I was curious if anybody was interested in buying these cables. Both cables would have the corresponding female micro input and the other side would be the corresponding micro male. The reason i ask is if you have a lapdock you are future proofed because motorola likes to make specific accessories for different model phones and likes to charge an excessive premium for these accessories. With these cables you , hopefully, should be able to use lapdock and future lapdocks, if motorola is good on their word, plus you can have your atrix next to your lapdock and be able to use it still. I am thinking maybe used like this you wont need a bluetooth mouse either because you can use screen for the mouse input which is loads better than the touchpad. Micro female cables seem to be hard to come by looking online. I am awaiting an answer from my source to see if these can be had. The minimum order is 1000 of them. I would probably sell these for about $20 shipped in the US if my price is right. Both cables btw. I hope this in right section. Figured it would get the appropiate looks here because it is unique and it is a question. Please post if youre intersted or pm me. If my source comes up good, and there is enough interest i will post back. And yes there would be discount for multiple orders. Dont ask how much. I dont even know how much yet.
Btw, i am getting a lapdock tomorrow to test drive. I am going to measure approximate length needed for this to be useable on right side. I am guessing in the neighborhood of 18-24"/45-60cm. It will be longer than needed if accessorized on the left side of lapdock. I mention this because there will be no custom lengths, colors or whatever. I dont even have any. ----
i also want to add. again. i don't have these cables yet. i'm not 100% sure they'll work. they should. they're just going to have females inputs from an international standard with hdmi/usb. so i don't know what problems there might be. this is just to see if there is interest. i have quotes now btw. if i go through with the purchase, i will probably sell for $15 for one of each and $20 for 2 pair. and notice i said probably. i haven't got shipping quote yet but i don't think it will be outrageous or anything. i'd like to sell these the $20 route btw. quick and easy. if more than 2 are wanted i will have to wait till i get the shipping quote because the cable already cost more $5. if i bought 1000 of each they'd cost me about a buck each but you can thank motorola and atnt for ruining such a great idea and concept and less than 1000 lapdocks being sold to date. haha.
Count me in!
If they work count me in. Hell I'll buy two sets just to sweeten the deal.
Sent from my MB855 using XDA App
they'd be very useful cables to have around in any case
i'm in
Anybody else? Need about 6 more people.
I voided my warranty.
Count me in.
TS
Consideratemi in TS
I haven't ordered yet. Only 6 people interested so far. C'mon people. I know you need some female cables anyways. These can be as extensions from portable batteries or that extra length you need to sit back in your lazy boy instead of the couch.
I voided my warranty.
im game for 2...so 20.00
ok. so now we're up to 7. i'll probably pm interested people tomorrow or tuesday. i thought more people would be interested right away. btw, the lapdock is really nifty. amazon sold out of the $199.99 deal real quick but if it comes back i highly recommend jumping on it. i got 7.5 hours of use on one charge yesterday brightness one notch above halfway and playing ff5 on snes emulator about 4 hours. i'm using it with brightness turned all the way down today.
Test a prototype and if it works we'll talk business. You can count me as a maybe.
for teh DIY'ers
http://www.citrusmicro.com/Manhattan-307406-Hi-Speed-USB-2-0-Extension-Cable-p/307406.htm
take teh male end of this cable and cut it off, splice it with a regular usb micro cable and there you have it, a super long micro extenstion cable
google says price for that cable is 5 bucks. so its worth a shot. ive not tried this with any other cables so i dont know if it will work in the first place or if this cable will work, but im sure everyone here has a few microusb cables around, and for 5 bucks on this cable then it turns out to be a cheap way to use older accessories
reason why i said you have to chop it up tho is its using usb micro with the edges/corners. ive looked all over trying to find something myself and that is one of teh cheapest microusb females i could find.
Hey does anyone as of yet know if the Atrix Laptop Dock is working with the Photon, with the cable discussed here. I would be willing to help out... I make two way radio cables in my business, some out of ethernet cables... I am too looking for a laptop dock that will work with the photon
Photon works with the lapdock. The cables were for a smoother solution. I emailed monoprice about cables. They emailed me back. I suggest more people email them to show interest in the cables.
I voided my warranty and your mum.
count me in too!
I like the idea of connected in and still seeing the phone. i could always velcro it to the back of the screen.
lroy said:
count me in too!
I like the idea of connected in and still seeing the phone. i could always velcro it to the back of the screen.
Click to expand...
Click to collapse
Email monoprice. The deal I was trying to get with a chinese manufacturer fell through.
I voided my warranty and your mum.
I'm in too.
me likey one too please
Is the offer still going on. If so please count me in also. Just PM with info
Thanks ahead of time
If there was a way to make this into a bar that could fit at the bottom and maybe snug up to the right side so that the photon could be placed upright in the dock and secured in the laptop dock?
Hello All,
All of a sudden, the plug wasnt connecting into the port like it always did and after i looked online, I seen that it happened quite a few times to others. It simply will not charge now. its been dead for a week and iv been contemplating what to do so i figured is take it here before i make the final decision. If anyone could give me some advice I greatly appreciate it.
It seems there are a few options, call viewsonic and try to get them to semd me a new one since I got it in Feb but im rooted so thats out, plus I dont want the hassle. Take it apart and try to re-soder(sp) it back on to the mother board- although I hear it is somewhat easy, but I could never do it.
SO my last possible option from what iv read online, is to buy the Malata Zpad/Gtab dock. From how I understand it, I will set my gtab in the dock and it will charge, but I have a few questions/issues with that.
1) I heard it doesnt come with a power cord. Is this true? Do i need to use the cord that my gtab came with and will it work to power this dock?
2) If this dock will indeed charge my gtab, and fully fix my issue, where is the best place to buy it/fastest shipping? The only ones Ive found are around $50 with free shipping(which im good with), are shipping from China and take up to a month to finally receive.
Again I have not been able to charge my gtab for a week, and need to find an alternative way, due to a faulty Ac port, which iv found many others online have the same issues.
please community, any would be a huge help. thank you all for taking the time.
bump
Any replies would be very helpful, thanks
The charger that comes with your gTablet works with the dock. The dock doesn't come with a charging cable. Just switch the cable to the dock and you're good to go. It'll start charging as soon as you dock it.
About two weeks ago, electroniccrap.com had them in stock. Yes, it's around $50. I actually got mine through them (ordered via Amazon). It was sent priority mail, so it arrived in less than a week.
I had the same problem and I open the tablet and soldered the AC port again back to the board. And it has been working fine for the last couple of months.
Re-soldering the connector shouldn't be a problem for an experienced person with decent tools. Ask around among your friends, neighbors, acquaintances -- surely someone can do it.
You might stop in at some local computer stores that do in-store repairs -- look for a technician with gray (or very little) hair, he'll probably be excited about the prospect of actually using his old soldering iron again, just like 'back in the day'!
Right after I got my G Tab, it fell off the desk and broke the charge socket in the unit. I figured out how to open the unit up and found the metal strap had been pulled lose and also the solder connections [I think there were four (4) had been pulled lose. The metal strap wouldn't hold the socket down on the board so I bought a tube of the new Locktie GEL Super Glue. I carefully added some drops of that to hold it to the board while I did the solder job. It has worked fine now for over a year thanks to the super gel glue.
We have tile floors in our home and shortly after fixing the socket, I again dropped it from about waist high, the thing bounced back up and I caught it in mid air. Other than a little scratch where it hit the tile the tablet has worked just fine. TRY THAT WITH AN IPAD AND SEE WHAT HAPPENS. These G Tabs are really rugged as the above demonstrates. It was also interesting to see the inside of the unit. Looks pretty simple. Hope this helps you repair yours.
Oh! another imprtant thing to remember. Before you start to pop the back off, on each corner there are little plug covers, when you pop those out there are Four (4) screws at each corner. Make that your first step to remove them first.
Hi Folks,
Received a new gold prime today,
I connected the tablet to the dock and charged for a full eight hours (was definitely keeping this one). Updated to ICS and the camera update and tehn did a factory reset to ensure nice vanilla install.
Been loading a few apps, and setting up email etc etc whilst the batteries were charging and all seemed hunky dory. I then took the prime and teh dock into another room and when I put teh prime back into the dock it did not recognise the dock (did not notice until typing did not appear on screen) Oh i thought thats odd what is happening here as It had been connecting earlier. After a bit of troubleshooting it appears that :
If the dock is not connected to the power supply there is no connection between the tablet and teh dock.
If the dock is connected to the power supply and I connect the tablet, it is recognised immediately.
If I connect the dock when the dock is not powered it does not recognise the tablet, however the second I connect the dock to the power supply the tablet immediately connects with the dock!!
One further observation is that when charging it feels as if the dock is vibrating ever so slightly, but as far as I am aware the only moving parts are the keys on the keyboard and there is not a transformer in the dock as the mains (wall) plug carries out this function !!
Any thoughts or suggestions?
My initial thought is to be seeking a replacement item straight away (bit of a bugg** as waiting on a refund from amazon for a grey prime that I returned today)
Please do not bother with sarky comments about asus as there are enough threads like that, I am really seeking to find out if anybody else has seen a similar issue.
I've not heard of anybody else with this particular problem.
As much as I hate to say it, looks like you might need to either RMA (or return) it.
Sent from my Transformer Prime TF201 using xda premium
slef2003 said:
Hi Folks,
Received a new gold prime today,
I connected the tablet to the dock and charged for a full eight hours (was definitely keeping this one). Updated to ICS and the camera update and tehn did a factory reset to ensure nice vanilla install.
Been loading a few apps, and setting up email etc etc whilst the batteries were charging and all seemed hunky dory. I then took the prime and teh dock into another room and when I put teh prime back into the dock it did not recognise the dock (did not notice until typing did not appear on screen) Oh i thought thats odd what is happening here as It had been connecting earlier. After a bit of troubleshooting it appears that :
If the dock is not connected to the power supply there is no connection between the tablet and teh dock.
If the dock is connected to the power supply and I connect the tablet, it is recognised immediately.
If I connect the dock when the dock is not powered it does not recognise the tablet, however the second I connect the dock to the power supply the tablet immediately connects with the dock!!
One further observation is that when charging it feels as if the dock is vibrating ever so slightly, but as far as I am aware the only moving parts are the keys on the keyboard and there is not a transformer in the dock as the mains (wall) plug carries out this function !!
Any thoughts or suggestions?
My initial thought is to be seeking a replacement item straight away (bit of a bugg** as waiting on a refund from amazon for a grey prime that I returned today)
Please do not bother with sarky comments about asus as there are enough threads like that, I am really seeking to find out if anybody else has seen a similar issue.
Click to expand...
Click to collapse
Mine is similar but slightly worse !
My dock connects mebe 1 in 10 times and works ok ... i have tried connecting whilst the power cable is in etc about 500 times now and its random when it decides itll work or not.
I think its a battery fault, but i've already requested RMA and itll be picked up tomorrow.
Bad thing is that its already sold out now, so i'll end up waiting forever for another one
My gyroscope is also FUBAR ... screen rotation, glowball, riptide all do nothing (and yes i have checked screen autorotate toggle ... a million times )
slef2003 said:
Hi Folks,
Received a new gold prime today,
I connected the tablet to the dock and charged for a full eight hours (was definitely keeping this one). Updated to ICS and the camera update and tehn did a factory reset to ensure nice vanilla install.
Been loading a few apps, and setting up email etc etc whilst the batteries were charging and all seemed hunky dory. I then took the prime and teh dock into another room and when I put teh prime back into the dock it did not recognise the dock (did not notice until typing did not appear on screen) Oh i thought thats odd what is happening here as It had been connecting earlier. After a bit of troubleshooting it appears that :
If the dock is not connected to the power supply there is no connection between the tablet and teh dock.
If the dock is connected to the power supply and I connect the tablet, it is recognised immediately.
If I connect the dock when the dock is not powered it does not recognise the tablet, however the second I connect the dock to the power supply the tablet immediately connects with the dock!!
One further observation is that when charging it feels as if the dock is vibrating ever so slightly, but as far as I am aware the only moving parts are the keys on the keyboard and there is not a transformer in the dock as the mains (wall) plug carries out this function !!
Any thoughts or suggestions?
My initial thought is to be seeking a replacement item straight away (bit of a bugg** as waiting on a refund from amazon for a grey prime that I returned today)
Please do not bother with sarky comments about asus as there are enough threads like that, I am really seeking to find out if anybody else has seen a similar issue.
Click to expand...
Click to collapse
Im on the same boat..C1 batch with 9.4.2.11 firmware...no root
Bad dock.
I too have very similar issues. It arrived yesterday, I got straight back on the phone after reading similar problems on here and it got collected by courier this morning. I bought mine from eBuyer UK.
I also spoke to Asus technical support, who said I could quite happily send just the dock back to them for repair, but denied to acknowledge that it is a known fault with the devices.
To save time and possible problems, I just sent the whole thing back to eBuyer for a full refund. Plan to get my next one from a store so I can exchange it same day if I get another faulty one. Should the next one be faulty, I won't be purchasing another.
Best of luck to those with the issue, it's soul destroying sending back the device you've anticipated for long, especially when the main tablet seems to work fine.
slothita said:
I too have very similar issues. It arrived yesterday, I got straight back on the phone after reading similar problems on here and it got collected by courier this morning. I bought mine from eBuyer UK.
I also spoke to Asus technical support, who said I could quite happily send just the dock back to them for repair, but denied to acknowledge that it is a known fault with the devices.
To save time and possible problems, I just sent the whole thing back to eBuyer for a full refund. Plan to get my next one from a store so I can exchange it same day if I get another faulty one. Should the next one be faulty, I won't be purchasing another.
Best of luck to those with the issue, it's soul destroying sending back the device you've anticipated for long, especially when the main tablet seems to work fine.
Click to expand...
Click to collapse
good for you..too bad over here we dont have this such refund policy..the most one to one exchange within 1 week which most of the shop very reluctant to do..i thi cases no stock for replacement too
armukhtar said:
good for you..too bad over here we dont have this such refund policy..the most one to one exchange within 1 week which most of the shop very reluctant to do..i thi cases no stock for replacement too
Click to expand...
Click to collapse
Hi Armukhtar
Where are you
slef2003 said:
Hi Armukhtar
Where are you
Click to expand...
Click to collapse
from malaysia
The tablet/dock issues have been noted since day one :-( See the long thread on transformerforums.com to see how many people have issues with their docks (me included! :-( ) http://www.transformerforums.com/forum/transformer-prime-help/12507-tfp-dock-keyboard-not-working.html
kaiserpc said:
The tablet/dock issues have been noted since day one :-( See the long thread on transformerforums.com to see how many people have issues with their docks (me included! :-( ) http://www.transformerforums.com/forum/transformer-prime-help/12507-tfp-dock-keyboard-not-working.html
Click to expand...
Click to collapse
Hi Kaiser,
I had read the thread you mentioned, but at teh time I posted this Q my problem seemed to be different as teh dock would only not work when it was on battery power....It was absolutely fine when connected to the mains......however as time has progressed the dock has become even more temperamental and is now failing some of the time when it is connected to the mains.
Asus support suggested that I return to shop ( I had already submitted an RMA) and given some of teh problems that folks in countries outwith the EU are having I am suddenly feeling glad of the EU as AFAIR this legislation was EU inspired .
OT Mind you I am not very happy with teh EU commissioners signing up for the copyright treaty and hope the Elected EU parliament throws it out!! LOL
Hello everyone. So I finally got my HTC Flyer and...the charging port is defective. I am beyond angry right now. I bought this off of eBay and currently am in the process of sending this unit back to the seller. (Well I messaged the seller about it). The bad thing is...I live outside of the US and paid extra to have this forwarded to me. Therefore I have to pay to forward this back to the US (this is where it's really pricey). :/ I am soo bombed right now. I do not want to try to fix this by buying the replacement part because that's expensive and I shouldn't have to do so since I now got this tablet. When I got the device (today) I noticed that the bottom of the device looked as though someone (previous owner) tried to open it. I ignored it though as everything else looked fine. Now I realized why it was like that.
Anyway, sorry for the rant. I am writing to find out if all HTC Flyers eventually have this problem. I do not want to get another one to find out the same problem exists. *sigh* I am so saddened by this because even if I do get an exchange, I am losing out with the shipping costs (fee to send device back to the US and then other device back to me) and my money is already low. Any advice on dealing with the situation would be appreciated.
Happened to my View. Probably the charging port connector chip got pushed back. If you are willing to open it (which is pretty simple 4 torx screws) all you have to do is pop the charge port chip back in. Test it. If its good put it together.
If not wait for other people advice about repair from HTC .
I called HTC. They said it would cost me about $290 or something. I can't remember exactly but but it was expensive (more than I even paid for the thing so that made no sense at all). They said that piece was attached to the motherboard so that's why it was that costly. I don't think that's even true since i saw the part selling for like $35. The eBay seller has a 30 day warranty so I'm going to use that to get my money back.
With my time with the Flyer, I really liked it a lot! the device feels strong and its really responsive. I want to get another one but I'm afraid the pins break on the other one too. I can't keep losing money on these shipping costs. Tbh, I'm surprised these devices would have such a flaw since they were at one point more costly than an iPad. I figured HTC was better than that.
@j510. The last pin of the charging port completely broke so that option is out. Its like 60% charged and I'm resisting using it because I can't charge it after it's dead. I love this thing ao much though. I want to explore it but I can't.
To anyone, is this a common fault of the device? It seems as though it is (from reading past forums). If it is, I may have to pass on this type of device which truly is sad since I bought it particularly for the pen functionality which few tablets have.
Uh...anyone? I'm sure this issue of defective charging ports has affected many.
I have a flyer and it's about a year old, got it at Best Buy. I have never had a problem with the charging port. Maybe someone put it in backwards when trying to charge the tab.
Sent from my GT-P7310 using xda premium
anthonbob said:
I called HTC. They said it would cost me about $290 or something. I can't remember exactly but but it was expensive (more than I even paid for the thing so that made no sense at all). They said that piece was attached to the motherboard so that's why it was that costly. I don't think that's even true since i saw the part selling for like $35. The eBay seller has a 30 day warranty so I'm going to use that to get my money back.
With my time with the Flyer, I really liked it a lot! the device feels strong and its really responsive. I want to get another one but I'm afraid the pins break on the other one too. I can't keep losing money on these shipping costs. Tbh, I'm surprised these devices would have such a flaw since they were at one point more costly than an iPad. I figured HTC was better than that.
@j510. The last pin of the charging port completely broke so that option is out. Its like 60% charged and I'm resisting using it because I can't charge it after it's dead. I love this thing ao much though. I want to explore it but I can't.
To anyone, is this a common fault of the device? It seems as though it is (from reading past forums). If it is, I may have to pass on this type of device which truly is sad since I bought it particularly for the pen functionality which few tablets have.
Click to expand...
Click to collapse
Have you tried a regular charger upside down? Just checking since its new to you. Micro usb works as well.
Sent from my EVO using xda premium
I tried the same USB cable that works with my Samsung phone. It did work (but I had to wiggle it a lot to get any charge). However, that was when the bent pin was there. It completely broke off so I am sure it's not the cable that's preventing the Flyer to charge. The seller is offering a full refund. I am only mad because of the shipping costs I have to pay and the time required to return the item.
anthonbob said:
I tried the same USB cable that works with my Samsung phone. It did work (but I had to wiggle it a lot to get any charge). However, that was when the bent pin was there. It completely broke off so I am sure it's not the cable that's preventing the Flyer to charge. The seller is offering a full refund. I am only mad because of the shipping costs I have to pay and the time required to return the item.
Click to expand...
Click to collapse
Yeah that sux my daughter broke her HTC EVO design charging port by using a Samsung charger it went in to far and separated from board, but sprint replaced it free through HTC one year hardware warranty.
Sent from my EVO using xda premium
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