Alright, so this phone is becoming extremely frustrating.
The very first day i got the rezound I had it for literally five hours right from the store and I figured i would restart it to freshen things up after messing around with setting up my home screens.
Upon my phone turning back on, it booted up to the lockscreen... froze... turned itself on and then restarted itself and it LOOPS... it does NOT get past this point it bootloops the process
So I pulled the battery a few times, then did a factory reset in hboot and the problem fixed itself, so I gave it the benefit of the doubt and thought maybe it was just a fluke so i reset everything back up... now three days later... I restarted the phone... upon turning it back on... SAME THING... BOOTLOOPING for no reason
I have never tried to temp root my phone or do anything whatsoever. This is a 100% legit phone but its becoming extremely annoying. Im returning this thing to VZW tonight and exchanging it for another one but im torn between exchanging it for a different rezound or just straight up returning it and waiting for the nexus december 8th to come out.
There have been ALOT of reported problems with this phone from my bootlooping... dead pixels... horrible battery life... etc
Dont reboot it anymore. There is an app in the market called fast reboot.when you need to freshen the phone just push the icon and it wiill get all the free memory in about 10-15 seconds.
Sent from my Galaxy Tab 10.1
im supose to be locked into a phone for the next 2 years that i cant reboot because it bootloops?
I have seen several people with boot-looping issues.
I'm not one of them and I don't think it is rampant with this phone. As for dead pixels and horrible battery life - those issues are even fewer and far between.
I wouldn't say there have been ALOT; probably a normal percentage of definite defective units mixed with people being unfamiliar with "how things work" on a phone like this.
..... my $.02
yeah im returning it at VZW tonight for a new unit... if the second one has any issues at all that have been described on this forum so sorry i gave them two chances... returning and waiting for nexus
You also gotta realize your hearing about a ton of issues with the phone, because only people with issues are posting about it. The other 90% that dont have issues arent posting.
Anytime a new phone comes out about 10% of them are duds with the same problems you are describing. When the nexus comes out their forum will be full of threads about problems with that phone. Read thru the android forums and no matter what the phone, you will see complaints about the phone. i have been reading them for years.
Sent from my Galaxy Tab 10.1
I had the phone for about 7 hours three have been fighting loops. My temporary solution is to disable LTE and put my standard size battery in the device ? I don't know why, but I have a hunch that my specific device may be verry sensitive to heat issues.
I called Verizon and they show the boot cycling a known issue and that it was submitted to HTC.
The phone does not seem overly hot to Me so my hunch could be wrong
Sent from my ADR6425LVW using Tapatalk
Well my first Rez was a dud. It got as hot as 130F at one point! Returned it, now this second one will boot to a certain point then bootlop!! My evo never did this ****!!
Sent from my SCH-I510 using XDA App
Ok here's what I did. I shut down, removed the 4G sim and rebooted. It fully booted with no cell service of course. I went into the LTE switch and set it to CDMA auto. I shut down, re-inserted sim, booted up and it's working. Not sure if all that was necessary, but that's what I did...
Sent from my ADR6425LVW using Tapatalk
Ok phone getting better but loops still persist.I am giving up and getting a replacement in the am. BTW. THE tmo vibrant with stock headsets and voodoo sound 10 blows the beats gimmicks away.
Sent from my ADR6425LVW using Tapatalk
Bootloops = Heat
In my experience, Bootloops are a result of heat. The phone heats up (or the radio heats up), the phone reboots on the thermal warning, but the bootup time is not nearly long enough to cool down a phone that hot, so once the OS (or kernel) loads to the point where it starts checking for thermals, it sees a heat issue, and reboots.
I have this on my DInc which I was hoping to replace with a Rezound because of these bootloops, but of course I am going to have sit and see if this subsides (or what the Nexus people say) because ...
... you are right, you do NOT want a phone for 2 years which bootloops when you use it for 15 minutes. It is hell.
What is causing all the heat on your phone ??
Sent from my HTC
LTE 4G Rezound
deleted
I asked and called Verizon again. I found someone with a little more info.
it seems that an above average amount of devices where sent out with a corrupted OS.
The corrupt Rom is having issues with its signal acquisition and causing issues.
its heating up from consistently trying to cycle thru signal acquisition etc etc.
I kinda believe they have nailed the issue- as we booted up the device with no back cover on,and bam!- a perfect phone that functions without the reboots ( Obviously no signal),but it works.
I have a replacement coming Tuesday.
Hmmm i think mine has something like that. BUT i dont do it so much.
Had the same issue with mine last night. Removed Sim disabled all network services and replaced Sim and it worked when I enabled networks again. Mine has been set to cdma only also. I think it might be an issue when authenticating with Verizon that somehow crashes the phone.
chkn said:
I asked and called Verizon again. I found someone with a little more info.
it seems that an above average amount of devices where sent out with a corrupted OS.
The corrupt Rom is having issues with its signal acquisition and causing issues.
its heating up from consistently trying to cycle thru signal acquisition etc etc.
I kinda believe they have nailed the issue- as we booted up the device with no back cover on,and bam!- a perfect phone that functions without the reboots ( Obviously no signal),but it works.
I have a replacement coming Tuesday.
Click to expand...
Click to collapse
Let's hope that is the problem since I haven't had it and would hate to see it be a hardware problem. That is something that can be fixed with an update. I think phones are getting to thin for their own good. Cases problem don't help either.
For what it is worth, my phone is charging, streaming music, and I'm on the internet with auto brightness on. The temp is reading 100F. When I first got it, I was trying to kill the battery so I streamed Netflix over 4g and it got warm but never rebooted. Hope they figure this out for y'all.
Sent from my ADR6425LVW using Tapatalk
I got stuck bootlooping related to the fb chat widget. As soon as it would load, sense would restart and after 10-20 the phone started rebooting.
Non stop. I got it to boot with battery cover off (no reception).
Cover on, it would restart as soon as the lock screen was up.
Battery pull, no help.
So I did a battery pull, guessed volume down +power and choose factory reset.
No fb chat widget and no issues so far
Sent from my ADR6425LVW using XDA App
struggling radio = heat = reboot = still hot = reboot ...
Same as I currently have on my incredible.
They may be able to do something in software, but it is really hardware. the radio struggling to get a signal is not a software issue.
Sent from my ADR6300 using XDA App
Related
I've had the Photon for a couple days now and have noticed that it will randomly shut off while in my pocket. Also will not power back on without a battery pull.
Other things are random restarts I've been getting quite often.
During some phone calls when you make the phone call, I hear dead air and no ringing, but the other party gets the phone call but also hears dead air. I've fixed with a restart but can get annoying quickly.
Yesterday the phone was almost red hot from being idle in my pocket, only noticed because of the heat increase.
Has anyone had any of these problems or do I have a dud?
The only problem I've experienced had been one random reset while using Dolphin HD. Perhaps a rogue update is killing your battery.
Sent from my MB855 using XDA Premium App
I've had a few of the same problems, my best guess at the moment is there's some bugs to be worked out. As for the random restarts....for me it was caused by an app, it was an HD wallpaper app that was poorly written. Still trying to find a cause for the dead air while calling.
Hmm, haven't had any of these happen. Though this is day 3 of me having it though
Sent from my MB855 using XDA Premium App
naps79 said:
I've had the Photon for a couple days now and have noticed that it will randomly shut off while in my pocket. Also will not power back on without a battery pull.
Other things are random restarts I've been getting quite often.
During some phone calls when you make the phone call, I hear dead air and no ringing, but the other party gets the phone call but also hears dead air. I've fixed with a restart but can get annoying quickly.
Yesterday the phone was almost red hot from being idle in my pocket, only noticed because of the heat increase.
Has anyone had any of these problems or do I have a dud?
Click to expand...
Click to collapse
Been having this problem with my EVO 4G for the past few days. Picked up the Photon last night- no issues (knock on wood).
fordhighlander said:
I've had a few of the same problems, my best guess at the moment is there's some bugs to be worked out. As for the random restarts....for me it was caused by an app, it was an HD wallpaper app that was poorly written. Still trying to find a cause for the dead air while calling.
Click to expand...
Click to collapse
Same issue here with the dead air.. its really annoying!
Sent from my MB855 using XDA Premium App
I'm glad that I'm not the only one having some problems. I'm sure it's a software tweak that probably that needs to be done.
Just an FYI, I had gotten the Photon prior to launch at a Motorola Event. Now when they gave us the phones they said we had to do an update. I did that and it does a factory reset. I'm hoping that if there is an update it won't force a factory reset.
naps79 said:
I've had the Photon for a couple days now and have noticed that it will randomly shut off while in my pocket. Also will not power back on without a battery pull.
Other things are random restarts I've been getting quite often.
During some phone calls when you make the phone call, I hear dead air and no ringing, but the other party gets the phone call but also hears dead air. I've fixed with a restart but can get annoying quickly.
Yesterday the phone was almost red hot from being idle in my pocket, only noticed because of the heat increase.
Has anyone had any of these problems or do I have a dud?
Click to expand...
Click to collapse
Other than the random restarts I've experienced the exact same thing. Phone was red hot, dead air where I can't hear the caller and they can't hear me and the lockups where I had to pull the battery. Have you taken it back or called Sprint? Mine is only a day old so I think I'm just going to return or exchange it. I'm not doing repaired after just a day.
jorjitoc said:
Other than the random restarts I've experienced the exact same thing. Phone was red hot, dead air where I can't hear the caller and they can't hear me and the lockups where I had to pull the battery. Have you taken it back or called Sprint? Mine is only a day old so I think I'm just going to return or exchange it. I'm not doing repaired after just a day.
Click to expand...
Click to collapse
I'm torn I might just take it back to Sprint. I guess I believe it's a software issue instead of hardware. Of course I have no way to verify that yet. Maybe I'll try to root as I have the HD Dock. Hopefully the Devs can figure something out.
Wow, phone sure react different. My son and I both had the 3d. He has never had a problem with his. Mine had lots of fc's, and 1 reboot. Now I have the Photon, and these problems are listed, and I haven't had any. Only had it for 1 day though. Knock on wood.
I posted this info in a different thread. Thought I would sharte here as well too.
http://forum.xda-developers.com/showpost.php?p=16561154&postcount=20
hi, just wondering does anyone found a solution to this ?
i just bough a brand new photon and its been behaving like that.
it doesn't wake when i presss the power button, o i have to do battery pull
and thats annoying.
1 day it can be working 100% normal
and the next day it can turn off by it self like 10 times.
so please any advice on what should i do ?
cause I'm overseas and i don't think returning the phone is an option for me .
thank you.
Yea me to started around the 1st for me.
Unlimited if you can get it.......
Stock, Rooted with Torpedo, and [CWM] Bootstrap Recovery. Rain Drop Mod with Five Pt. Touch. ADWLauncherEX with QQ's Lock Screen.
I fixed my wife's photon
just sharing...
me and my wife bought the motorola photon last year and had a 2-yr contract with sprint...
my phone was great but my wife's phone keeps rebooting...
so after 2 days i decided to root our phones and successfully rooted it...
but still her phone has random reboots..and it got worse after few months...
then i gave up... untill i tried M.O.F rom for locked bootloader (credits goes to mof9336)
http://forum.xda-developers.com/showthread.php?t=1648297
now my wife's photon has not rebooted for a week...
did anyone tried it? we are on a locked bootloader..
Morning, gentlemen.
I'd like to give you a break down of the 44~ hours I've had this phone as of right now and the troubles I've had with it. I'll preface this post with the fact that I work a corporate IT job and even as I may believe everything posted to be correct, please correct me if I state anything incorrectly. Thanks
I received the HTC Rezound around 3PM EST on Friday. Out of the box, I was unable to active the phone. I was coming from a 3G Droid X via an alternate line upgrade, and I had played with the Droid Bionic and had some issues activating there. I'll chalk up activating issues to needing to activate the 4G SIM card over the phone because of it being a corporate account. After 25 minutes on the phone with our Verizon representative, we were successful in activating the phone. Immediately afterwords, the phone rebooted. I believe that it did because of the PRI programming, but I'm also not terribly familiar with the back-end of the 4G activation.
At 3:30 PM EST it was at 35% out of the box after activation. I figured that I'd let it drain entirely to zero out the battery and charge it to 100% later on that night. After getting home and around 7:30 PM, the phone battery gave up and shut down. I plugged in the phone (HTC charger, HTC cable, surge protected outlet) and at 9:00 stood in front of the phone watching it go from off, to the HTC white boot screen, to the unlock screen where it would be completely frozen, and approx. 30 seconds later, would loop that process again and again until I pulled the battery. I go to pick up the phone and it's very hot. Not uncomfortable just yet, but hotter than any phone since the droid 1 had gotten in my hand. Pulled the battery, let it cool down, and booted to the HTC recovery (power + vol. Down) and wiped the phone. After booting, the battery was only at 14%. Strange since it had been on the charger, but I supposed bootlooping might hinder the ability to charge. After verifying that it was not bootlooping any further and using my old fascinate charger (same voltage, same microUSB connector), I went to bed.
Saturday morning 8AM, the phone was bootlooping again. Pulled the battery, let it boot up afterwords after and it was at 100% battery. Strange. Fast forward to 5PM: Phone has rebooted twice throughout the day maybe around noon and 2PM, but no looping. Battery was at 50%, and at 5:15 PM it begins to bootloop again. Pull battery, turn it back on, battery is at 9%. I plug it into the HTC charger using the HTC cable again to a grounded power strip. Plug it in at 5:30 PM and walk away.
At 7PM, I go to pick up the phone and it's bootlooping again and it is so hot it's literally uncomfortable to hold for more than literally a couple seconds. Immediately unplug it from the cable and pull the battery, also very uncomfortable to hold. I decide that the HTC charger is having many problems, and put it away so I don't use it by accident. I've uploaded a video on my Facebook (http://www.facebook.com/photo.php?v=1661452940302) so that you can see what the screen was doing after it heated up that much. I didn't have any other problems with the phone after one FINAL reboot for last night.
This morning, I placed it on the charger: Same deal of massive overheating and the screen doubling. EDIT: I've also noticed that for the most part, it overheats if it charges past 50%
Simply put: This is a beautiful phone, a wonderful speakerphone, great at texting. But seriously: I haven't seen anything else like ANY of this online anywhere yet. Anyone else seeing issues like these?
Thanks.
Dan Manners
Nope.
Try pulling the battery and putting it back. Do not power up. Connect to charger and let it full charge. Disconnect charger and boot it
If it is super hot during any of that take it back.
DanManners said:
Morning, gentlemen.
I'd like to give you a break down of the 44~ hours I've had this phone as of right now and the troubles I've had with it. I'll preface this post with the fact that I work a corporate IT job and even as I may believe everything posted to be correct, please correct me if I state anything incorrectly. Thanks
I received the HTC Rezound around 3PM EST on Friday. Out of the box, I was unable to active the phone. I was coming from a 3G Droid X via an alternate line upgrade, and I had played with the Droid Bionic and had some issues activating there. I'll chalk up activating issues to needing to activate the 4G SIM card over the phone because of it being a corporate account. After 25 minutes on the phone with our Verizon representative, we were successful in activating the phone. Immediately afterwords, the phone rebooted. I believe that it did because of the PRI programming, but I'm also not terribly familiar with the back-end of the 4G activation.
At 3:30 PM EST it was at 35% out of the box after activation. I figured that I'd let it drain entirely to zero out the battery and charge it to 100% later on that night. After getting home and around 7:30 PM, the phone battery gave up and shut down. I plugged in the phone (HTC charger, HTC cable, surge protected outlet) and at 9:00 stood in front of the phone watching it go from off, to the HTC white boot screen, to the unlock screen where it would be completely frozen, and approx. 30 seconds later, would loop that process again and again until I pulled the battery. I go to pick up the phone and it's very hot. Not uncomfortable just yet, but hotter than any phone since the droid 1 had gotten in my hand. Pulled the battery, let it cool down, and booted to the HTC recovery (power + vol. Down) and wiped the phone. After booting, the battery was only at 14%. Strange since it had been on the charger, but I supposed bootlooping might hinder the ability to charge. After verifying that it was not bootlooping any further and using my old fascinate charger (same voltage, same microUSB connector), I went to bed.
Saturday morning 8AM, the phone was bootlooping again. Pulled the battery, let it boot up afterwords after and it was at 100% battery. Strange. Fast forward to 5PM: Phone has rebooted twice throughout the day maybe around noon and 2PM, but no looping. Battery was at 50%, and at 5:15 PM it begins to bootloop again. Pull battery, turn it back on, battery is at 9%. I plug it into the HTC charger using the HTC cable again to a grounded power strip. Plug it in at 5:30 PM and walk away.
At 7PM, I go to pick up the phone and it's bootlooping again and it is so hot it's literally uncomfortable to hold for more than literally a couple seconds. Immediately unplug it from the cable and pull the battery, also very uncomfortable to hold. I decide that the HTC charger is having many problems, and put it away so I don't use it by accident. I've uploaded a video on my Facebook (http://www.facebook.com/photo.php?v=1661452940302) so that you can see what the screen was doing after it heated up that much. I didn't have any other problems with the phone after one FINAL reboot for last night.
This morning, I placed it on the charger: Same deal of massive overheating and the screen doubling. EDIT: I've also noticed that for the most part, it overheats if it charges past 50%
Simply put: This is a beautiful phone, a wonderful speakerphone, great at texting. But seriously: I haven't seen anything else like ANY of this online anywhere yet. Anyone else seeing issues like these?
Thanks.
Dan Manners
Click to expand...
Click to collapse
I watched that video. I have NEVER seen anything like that and I have seen some weird stuff on my phone trying some weird modifications. (I have gotten massive screen tear and other stuff but that is due to the things I have done).
I would suggest returning the phone and getting a new one. I imagine that one is a lemon. You could try restoring the phone via the RUU in the shipped rom thread in the developement section but I think you should just return that one.
Unless you have messed with it aside from what you have told us (I doubt it though) I would return that one.
Easy
Return it.
My first Incredible did this, and my current incredible is doing this. Something in your phone is causing a thermal overload, which triggers a reboot, which gets only so far in the reboot until the thermal protection loads, it notices it is hot, and triggers a reboot [repeat].
In my case, the hardware radio (on both Dincs) was damaged/defective/finally gave way. 10 seconds on the internet will do this to me.
Return it. Do not diagnose it. Do not follow other peoples recommendations for testing. Return it. You must get rid of a phone like this.
Of course, this is one of my huge fears because I am leaving my Dinc for this phone; and now I am seeing that lemons are in this batch as well.
jdmba said:
Return it.
My first Incredible did this, and my current incredible is doing this. Something in your phone is causing a thermal overload, which triggers a reboot, which gets only so far in the reboot until the thermal protection loads, it notices it is hot, and triggers a reboot [repeat].
In my case, the hardware radio (on both Dincs) was damaged/defective/finally gave way. 10 seconds on the internet will do this to me.
Return it. Do not diagnose it. Do not follow other peoples recommendations for testing. Return it. You must get rid of a phone like this.
Of course, this is one of my huge fears because I am leaving my Dinc for this phone; and now I am seeing that lemons are in this batch as well.
Click to expand...
Click to collapse
Definitely what I'm planning on doing. Debating on whether I want to hold of until tomorrow so I can show my boss though. I usually mess with my droid phones (Alternate roms, overclocking, undervolting, etc) and he always gets annoyed. For once, STRAIGHT OUT OF THE BOX it's acting like this. I suppose it's Karma
DanManners said:
Definitely what I'm planning on doing. Debating on whether I want to hold of until tomorrow so I can show my boss though. I usually mess with my droid phones (Alternate roms, overclocking, undervolting, etc) and he always gets annoyed. For once, STRAIGHT OUT OF THE BOX it's acting like this. I suppose it's Karma
Click to expand...
Click to collapse
Just show him that video haha. That convinced me immediately. If it is really getting that hot there is a real problem and I would be getting it out of my hands ASAP.
you either just got a faulty phone or a faulty battery. as the others are saying, return/exchange it.
I personally got a dead pixel and the touch screen is a tad off(I'll click on a link and it'll think I clicked on the link right above(or below).... not all the time though.
right now I'm just sitting in front of Verizon waiting for them to open.
Mine gets fairly warm, especially when working while being plugged.
My first phone had a problem with the bezel coming apart, but it also ran warmer then the second one I have, it was always warm in my pocket, the new one isn't.
If you guys use LTE OnOff you can turn off the antenna you don't need/use be it CDMA or LTE. It will run cooler and battery life will last longer.
AtLemacks said:
If you guys use LTE OnOff you can turn off the antenna you don't need/use be it CDMA or LTE. It will run cooler and battery life will last longer.
Click to expand...
Click to collapse
I always leave it off, LTE really is overrated. A wonderful nicety, but I don't NEED it.
...
With total and complete respect for the immediately preceding couple of posters, I CANNOT STRESS THIS ENOUGH ... do not use tricks to cool your phone down.
You do not want to wind up on the other side of the 14 days with a phone which otherwise overheats from general use. DO NOT FOLLOW ADVICE SUCH AS TURNING OFF LTE.
Sure, if you have a working phone, and you think that will help your battery, then go for it. If you have thermal issues do NOT use bandaids.
(This has been a public service announcement).
LOL. I'm watching this very closely.
If the device isn't currently overheating turning LTE off isn't going to hurt it, lmao. They wouldn't bake in a feature that is going to make your phone melt down. Now, if you have problems CURRENTLY then you should warranty replace it. But 14 days doesn't have anything to do with it, you can call and warranty your phone anytime in the first year, 2 if you have the extended warranty. So it is NOT bad advice to turn it off if it is of no use to you. Don't scare people into killing their batteries just because they don't currently have an issue.
To the OP: I am currently on my SECOND DEFECTIVE Brand new Rezound.
The first one gave up on having any sort of vibrate function whatsoever (yes, the battery was pulled, factory reset, blah blah). Haptic feedback, softkey vibration, and all vibrations in general were completely dead. I took it back and got a brand new one since it's only 6 DAYS old. It only started having this problem this morning.
Got the new one at about 11AM today, and it starting having the power cycling issue that you're having about an hour ago. The phone is literally 7 HOURS old and wont stay on for more than 30 seconds before it reboots itself. I am VERY disappointed. Now I have to find the time to go in yet AGAIN to Verizon. I was on the phone with the tech and tried battery pulling it and factory data resetting it to no avail. It wouldn't even Factory Data Reset from HBOOT!
Sigh.
voxigenboy said:
you either just got a faulty phone or a faulty battery. as the others are saying, return/exchange it.
I personally got a dead pixel and the touch screen is a tad off(I'll click on a link and it'll think I clicked on the link right above(or below).... not all the time though.
right now I'm just sitting in front of Verizon waiting for them to open.
Click to expand...
Click to collapse
Why don't you go in and calibrate the keyboard if it's off?
OP
I think you should have added a "None of the above" as a selection for your poll. would have a lot more than 2 people.
My first phone and my second phone are set up the same, both factory reset both with LTE on and the second one makes little to no heat when idle, the first was warm all the time.
zeroxg4 said:
To the OP: I am currently on my SECOND DEFECTIVE Brand new Rezound.
The first one gave up on having any sort of vibrate function whatsoever (yes, the battery was pulled, factory reset, blah blah). Haptic feedback, softkey vibration, and all vibrations in general were completely dead. I took it back and got a brand new one since it's only 6 DAYS old. It only started having this problem this morning.
Got the new one at about 11AM today, and it starting having the power cycling issue that you're having about an hour ago. The phone is literally 7 HOURS old and wont stay on for more than 30 seconds before it reboots itself. I am VERY disappointed. Now I have to find the time to go in yet AGAIN to Verizon. I was on the phone with the tech and tried battery pulling it and factory data resetting it to no avail. It wouldn't even Factory Data Reset from HBOOT!
Sigh.
Click to expand...
Click to collapse
I tried to go to Verizon today, but they refused to do anything since it's a corporate account and 48 hours old. I'm really up in the air about whether I'm going to stick with the Rezound or go back to the Droid X.
DanManners said:
I tried to go to Verizon today, but they refused to do anything since it's a corporate account and 48 hours old. I'm really up in the air about whether I'm going to stick with the Rezound or go back to the Droid X.
Click to expand...
Click to collapse
Wow, that's ridiculous. They had no issues whatsoever replacing mine (and the one I'm replacing tomorrow) because it's within the first 14 days of purchase. I guess it works differently for corporate accounts.
Honestly, though.. I can't imagine them saying anything other than "Sorry, we'll give you a new one". How can you be sold a product that is OBVIOUSLY defective (and certainly NOT cheap) and be told that there's nothing that can be done? It just doesn't make any sense to me.
I'm actually pretty upset that I keep having to go get replacements, even though they're new. I've been looking forward to getting this phone for a while and actually would like it to work correctly. It's just disappointing to see that 2/2 have been defective so far. Hopefully it ends there.
zeroxg4 said:
Wow, that's ridiculous. They had no issues whatsoever replacing mine (and the one I'm replacing tomorrow) because it's within the first 14 days of purchase. I guess it works differently for corporate accounts.
Honestly, though.. I can't imagine them saying anything other than "Sorry, we'll give you a new one". How can you be sold a product that is OBVIOUSLY defective (and certainly NOT cheap) and be told that there's nothing that can be done? It just doesn't make any sense to me.
I'm actually pretty upset that I keep having to go get replacements, even though they're new. I've been looking forward to getting this phone for a while and actually would like it to work correctly. It's just disappointing to see that 2/2 have been defective so far. Hopefully it ends there.
Click to expand...
Click to collapse
Corporate allocation and stock is different than the consumer market.
I just want to say that if you have chronically high temperatures and short battery life, you might want to seriously consider that your phone is defective.
I just replaced my Rezound due to an intermittent problem with the touch screen (the problem only occurred when the phone was hot, lol). I was able to port a nandroid of my old device onto the new one, making sure that radio/kernel versions were identical, and all the problems I ever had are completely gone.
I just used the new phone for over an hour. The temperature is under 100F, and my extended battery is at 90% None of this would have been possible with the old device. I'm beginning to count the touchscreen failure that prompted me to make a warranty call as a blessing.
A lot of time and effort have been expended here to deal with this power-sucking heat problem. I don't know if it's something you can configure away, but I don't believe you shouldn't have to. Some people complain that the Rezound is too hot. When others say it's not so hot, I think we just write that off to the fact that everyone uses the phone differently. Well, I'm thinking maybe it really is just your hot phone that's the problem.
I've seen users dump their application list in the search for the culprit. How much time did Scott Crosler spend mixing and matching kernels to find the cause? It had gotten to the point that I wouldn't talk on the damned thing for more than a few minutes because it was uncomfortable to be holding that hot brick up against my head.
There are threads where people compare the hottest temperatures they've observed on their phones. We take for granted that this phone runs hot. Well, it doesn't. Maybe your phone runs hot, but other phones do not.
This is an expensive device. You'll end up paying hundreds of dollars for it by the time your contract runs out. If your phone's running hot, and you've been looking for the source, or if you've resigned yourself to a phone whose use has to be moderated to keep it from getting too hot or running down the battery prematurely, then I'm here to tell you that you might want to swap that sucker out for another one that works right.
I just got my third fix it rezound where people had similar problems. On the most recent phone, it was really slow, I mean really really slow with everything. It was also having a high heat/excessive drain problem. The guy bought two new phones because he wanted something faster. Unfortunately he had rooted his wife's phone against my advice so they were probably identical.
After I received it and saw the phones behavior I understand why he got a new phone.
The first thing I did was s off it, then I flashed a new RUU and did the entire process twice.
That eliminated almost all of the problems, performance wise it was running great. But the battery was shot. It had just suffered way too much temperature abuse. I put a new battery in it and its like a different phone, its rock solid.
I agree with the guy in the first post. If you've been fighting issues like that, and you flash a stock RUU and are still having problems after trying a new battery (as in one that wasn't in your phone back when the firmware was wonky or when you were running mismatched firmware and patching the broken stuff, send that sucker back. Get a replacement, because its an amazing device when its right.
Sent from my ADR6425LVW using xda premium
I've had 2 this week and sent them both back. The one I have now is my second one which has a messed up front camera that I got back in February. The first one they sent me earlier this week for over 120 degrees just from charging. That was the first one I experienced with actual heat problems... The second one I got yesterday had a seriously screwed up proximity sensor so I put it back in the mail about an hour later. I sent them an email so we will see what they say I'm not really sure what I'm supposed to do, I literally do not have time to worry about a defective phone that I have spent close to 800 dollars on.
platinumrims said:
I've had 2 this week and sent them both back. The one I have now is my second one which has a messed up front camera that I got back in February. The first one they sent me earlier this week for over 120 degrees just from charging. That was the first one I experienced with actual heat problems... The second one I got yesterday had a seriously screwed up proximity sensor so I put it back in the mail about an hour later. I sent them an email so we will see what they say I'm not really sure what I'm supposed to do, I literally do not have time to worry about a defective phone that I have spent close to 800 dollars on.
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You're heat issues sound kernel related. I was able to make my phone behave the same way with a custom kernel.
loonatik78 said:
You're heat issues sound kernel related. I was able to make my phone behave the same way with a custom kernel.
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No the phone I have now has no heat issues. I'm saying the CLN replacement they sent me got super hot just from charging. i sent it back lol. It was completely stock
It was revision A, the second one I got with the proximity issues was an XA, the one I currently have is an XE I got it back in Feb
I don't consider my phone to have heat problems, but others would. It will get to 117-118 on 4g streaming. This has been consistent across both rezounds I've had. If I switch over to wifi, phone doesn't touch 100. I think its just the 4g radio on top of everything else.
Curious to the OP, are these better temps on wifi, 3g or 4g?
nrfitchett4 said:
I don't consider my phone to have heat problems, but others would. It will get to 117-118 on 4g streaming. This has been consistent across both rezounds I've had. If I switch over to wifi, phone doesn't touch 100. I think its just the 4g radio on top of everything else.
Curious to the OP, are these better temps on wifi, 3g or 4g?
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Your temps are pretty much normal. Mine will stay around 110 streaming Netflix on 4g which is very good I think. But 120 is supposed to be max but is nothing for this phone
Sent from my Rezound using Tapatalk 2
platinumrims said:
No the phone I have now has no heat issues. I'm saying the CLN replacement they sent me got super hot just from charging. i sent it back lol. It was completely stock
It was revision A, the second one I got with the proximity issues was an XA, the one I currently have is an XE I got it back in Feb
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I think it definitely is a hardware rev issue. I've got one of the "good" rev B. phones and I rarely see over 100 degrees in a controlled (indoors) environment no matter how hard I push it. My wife's Rezound is a rev. XA "pink button" phone and it gets hot and does all kinds of crazy things I've never seen on mine.
I should also note mine is overclocked at 1836 while hers is bone stock never even been unlocked.
Sent from my ADR6425LVW using xda app-developers app
I am on my third Rezound because of heat issues. I love the phone, but this heat issue has been something a lot of us have been complaining about since the phone came out. Verizon has been good about replacing the phone, but I have lost several batteries because of the heat issue. Once the phone gets to hot, it starts cooking the batteries. At least that was what I told.
I agree that if your phone is overheating, you do want to get it replaced. My third phone heats up when I am watching NFL Redzone. I have not had it overheat like the other phones but it does get quite hot. If I had a complaint about this phone, that would be my one complaint, it gets to hot.
Sent from my Transformer Prime TF201 using Tapatalk 2
Mine heats up when outside and when using screen at 100, but I live in Florida with temps in the 90s, so I come Indie and cool off. It can do a lot in the heat like for short calls and taking pictures but no angry birds on the beach.
Sent from my ADR6425LVW using xda app-developers app
nrfitchett4 said:
I don't consider my phone to have heat problems, but others would. It will get to 117-118 on 4g streaming. This has been consistent across both rezounds I've had. If I switch over to wifi, phone doesn't touch 100. I think its just the 4g radio on top of everything else.
Curious to the OP, are these better temps on wifi, 3g or 4g?
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Seems better everywhere. I am doing an apples-to-apples comparison, though. On my home WiFi, the old phone would get up into the 120s with continuous surfing. The replacement phone is almost 20 degrees cooler. It's comfortable to hold, and I'm not constantly wondering if my hand is getting microwaved.
I'm on my second Rezound, and this one gets hot as balls. My original one didn't but I had to get it replaced because the data radio was constantly shutting off due to a botched s-off or it was failing. It will be a year next month that I've had it. I'm probably going to ditch it for one of the Nexus devices soon.
Well VZ sent me some lame email this afternoon apologizing and saying I should get another rezound tomorrow. If this one is messed up I'm taking it to the store and throwing it at someone.
Just out of curiosity what exactly was the touch screen issue you had?
I've felt that when mine get warm/hot the touch screen is either less responsive or inaccurately processes the touch to a different location on the screen.
Is this the problem you (and apparently others) are experiencing?
I guess I'll have to see if I'm still covered to get my four replacement b/c otherwise I really love this phone (as long as I don't go to far from a power source).
A (rezondingly confused) bug
Sent from my subtle and sublime Viperized Rezound.
I plugged my phone in the car charger earlier and noted I had 49% battery left. I drove an hour and when I took the phone off the charger it was turned off. I'm not rooted or anything. This is my first Android phone. Would Android be considered less stable than ios?(which is what I've used for years)
Sent from my LG-E970 using Tapatalk 2
Mine did the same! But it only happened once for me
Sent from my GT-N7105 using xda app-developers app
Happens To Me A Few Times A Week.
MNDZA said:
I plugged my phone in the car charger earlier and noted I had 49% battery left. I drove an hour and when I took the phone off the charger it was turned off. I'm not rooted or anything. This is my first Android phone. Would Android be considered less stable than ios?(which is what I've used for years)
Sent from my LG-E970 using Tapatalk 2
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That same problems happens to me when i unplug it or even just wake it up from sleep. It doesnt do it too often like it did when i first got it but im sure it will be fixed with a software update. All you gotta do is restart the phone hold down the power and down button ( on the volume rocker)
Just happened again. Plugged in car charger and it powered down. WTF is this?
Sent from my LG-E970 using Tapatalk 2
I used to have a samsung captivate that did the same thing, generally it is a thing you just have to deal with! It sucks, I know but sorry!
Galaxy S3
kindle fire running cw9
iPod touch 4 6.0.1 jailbroke
I turned it back on, kept driving, and then it turned off again. This is ridiculous. It never did this before.
Sent from my LG-E970 using Tapatalk 2
I've had mine for three weeks and done all kinds of hackerization to it and have never seen this issue. Defective device, swap it out.
Sent from my LG-E970 using xda premium
I think the problem may be with the app HD Widgets. I installed it last night and the problem started today. According to one review I read, it was causing some guy to have random reboots. The developer responded that it is a bug in Android OS, BUT they released a fix in today's update anyway. Hopefully it is fixed now.
Sent from my LG-E970 using Tapatalk 2
I've had it happen twice to me. I got the feeling it was a software conflict type issue.
Sent from my LG-E970
I think it is hd widget too. I had that on my nexus 7 and it randomly shut off. I deleted it and it hasn't happened again.
Sent from my LG-E970 using Tapatalk
I won't pretend to know what the actual problem is but I'm assuming it's software related, but this thing does strange things when connected to a car charger.
Same thing happened to me twice while it was sitting in my pocket.
Pulled it out and it was off. It would not turn back on unless I held the down volume button and power button. My phone is completely stock and I do not have HD widgets.
Twice for me. I'm rooted and unlocked.
Sent from my LG-E970 using xda premium
I'm on The Base .7.1 and i've had my phone reboot on it's own a few times (on .5 and .7 it did this as well). it doesn't seem to matter what I'm doing...i can be taking a phone call or answering a text, it can be sitting in my pocket or playing chess.
the only thing that is constant is that AFTER the reboot, some application or other has updated itself via Google Play. perhaps there is some conflict occurring when application updates are presented to the Google Play app? could just be coincidence, but it has self-rebooted many times now and every time it comes back up there is a newly applied update to some installed application.
Had a Samsung Captivate that did that, called "sleep death" and was frequent. ATT swapped it out saying there was a bad batch and it never happened again.
My LGOG did it once the other night; well it did a full reboot by itself. If it becomes an issue I'll take it up w/ ATT again.
Had it happen twice in the past 2 days just in my pocket. Starting to get a bit frustrated with this phone.
Had this happen to me at least twice. Funny thing is the phone died in the same general geographic area each time.
Both times I had over 65 or 75% battery left and I was driving a few hundred miles across areas with bad cell reception. on the way back from my trip I actually chanced to look at the phone because I half expected it to be off due to having experienced the unintended power down before. Phone was NOT plugged into a charger. In the past, driving through these areas would put certain phones into power saving mode where cell function shuts down or phone. I think it's related to driving without reception or just no reception.
Normally I can leave this phone sitting and it stays on and wakes up without a fight.
Called AT&T, they are trying to run me through the whole hard reset/phone swap process.
Wanting something a bit stronger, I got LG's number. They said I was the first person to report the issue.
Both companies suggested turning the device off and charging to 100%, although they were both general suggestions (still, I hadn't tried that). The LG tech actually suggested that I take the battery out and... Well I didn't let that go any further.
LG said I could send my device to them instead of AT&T, if I wanted. They don't presend phones so you'll be SOL for "5-7 days" but I feel better that they would actually look at it instead of just throwing it in a "refurb" pile when the screen turns on.
Anyway, call them! Press 1 for English, 1 for Mobiles, I got an answer in 3 seconds. At least help put this on their radar. 800-793-8896.
of those of us who are experiencing random reboots...
are you rooted/unlocked?
are you on the Stock ROM or on The Base?
if The Base, which version? .5 or .73
i am rooted/unlocked running .73
DraginMagik said:
of those of us who are experiencing random reboots...
are you rooted/unlocked?
are you on the Stock ROM or on The Base?
if The Base, which version? .5 or .73
i am rooted/unlocked running .73
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Stock.
Has anyone started or has had issues with the V10 becoming progressively non-responsive?
My wife and I both have the V10, mine being recently replaced due to what looked like memory corruption as icons started showing as grey blocks randomly even after a restore from my pc. Hers is starting to exhibit multiple of the same issues plus more even after a restore from pc:
Not powering on requiring battery pull
No longer accepting double tap to wake/sleep
Icons starting to become grey blocks
slowness to responses
Phone calls are not coming through at times
Verizon has replaced my phone but the fact that hers is starting to show the exact same issues has me wondering if there is a bigger issue to these phones. My new phone has started to show the issues of double tap not responding, there is not an app that is causing wakelock or draining battery. I don't have unusual apps loaded on either phones and have tried going a few days fully stock and it is still exhibiting the issues.
If there is, is there anyway to get Verizon to move us out of these phones if it continues as I'm not going to have a phone that is going to constantly have issues.
after they replace it 3 times you can generally negotiate a different model.
My family's two V10s are starting to show their age. Okay, my wife's crapped out last week so it is definitely aged. The phone got really hot, drained the battery, and kept rebooting. Then it got locked into an eternal bootloop. The only way I got it to boot was to put it in the freezer. I had connected a cable to it and was able to get most of the data off running the cable out of the freezer to a laptop. I still have some other stuff to recover. Hopefully the freezer trick works again.
But now my V10 is having radio issues. It switches between 4G, 3G, and 1x constantly. I'll be in a location that I know has a 4G signal and pull out my phone only to see 1x. The other day it wouldn't find the GPS signal if it was plugged in. Time to backup my data and see if Vz will replace it.
Sad thing is that I declined the insurance coverage. So once my 1 year warranty is up I'll have to buy a new phone. Easy come, easy go.
You can still add insurance to the lines it's never to late. When one customer service rep says no hang up and call again and it doesn't hurt to play stupid and nice. For some reason they do what you ask if they feel smarter then you and I.
Sent from my XPOSED V10
My v10 started running hotter than normal and my battery drain was more. I replaced the old battery with a new one and the problem seems to have gone away. In my case I think the battery was getting too hot and was making the phone run hot and unresponsive.
Kickin' it on my VS990