GT 10.1 Damaged - Repair options? - Galaxy Tab 10.1 Q&A, Help & Troubleshooting

Hey all,
I have managed to damage the edge of the GT10.1. After this I notice moisture under the screen and I am now afraid to use it in case I cause more damage.
I took out an insurance policy with PCWorld when I bought the device. But when I called up they said that the direct debit was never set up and my policy is void! Obviously this is another discussion.
But if I can't get it repaired on my insurance what can I do? Does samsung do repairs?
Its only 4 months old and it is such a shame it got damaged. Any help is much much appreciated. I have searched the forums and found topics on faulty produce repairs, but as this isnt a faulty product I am not sure what to do.
Many thank

No one has had to get their Galaxy Tab repaired?

ebay has some replacement shells for sale.. past that i am of no help... ;(

This is kinda unrelated now, but insure your smartphones and gadgets through your homeowners insurance.
I have a HTC Thunderbolt, and VZW was wanting some crazy amount to insure it, then you will get a reman phone, and if you break it 2 years down the road, you get a 2 year old reman phone to replace it.
With my policy, I get a cash payout to remedy the situation.

When you say replacement shells what do you mean exactly? Is that a cover to put over the Tab or an actual replacement to the back of the Tab?
I've had to get the screen repaired under the warranty with Samsung. When I posted it off I hoped they would also fix the broken bezel, but no such luck.
I've had a search around for Samsung Galaxy Tab repairs, but seems really difficult to find anywhere that will fix the thing!

Related

Tmo will only warranty replace your Vibrant with Cliq2, Defy or a cheap BB!?

I've been having problem with my mic on my Vibrant, so i called Tmobile to see if they would do anything about sending me a replacement Vibrant, I have a 2 year protection that I am paying $7/month. They told me that Vibrant isn't available anymore, neither is SGS 4G and my ONLY 3 options of replacement would be some crappy blackberry, Defy or Cliq 2.... I told the guy those are all down grades from what I have and that I didn't want any of those and he agreed with me...
Basically I got no where, spoke to the manager that told me the same thing, then I spoke with loyalty department (been with T-mobile for like 7 years) and the best they could offer was was $20 off HTC Amaze...
Anyone else think this is ridiculous and/or have any suggestions on what I should do? I don't think it makes sense that they should downgrade me... if anything if they don't have anything as good, then give me something better.
If anyone else ran into this please let me know what you guys did to get a replacement?
I would either call them back and try to get a galaxy s2 or call samsung directly and use their warranty. The tmobile version of the s2 is called the hercules I believe and samsungs direct warranty only lasts a year
Wow that sux
Sent from my T959 using xda premium
That's crap...let us know how you end up.
I also had a problem with my vibrant with the incoming calls. I called Tmobile to replace my phone with another vibrant under the warranty, instead, they gave me a Htc Sensation .
what?!
Thats ****ed up. I pay the $7 a month too and the first time it was giving me trouble they just sent me a new one and i had to return my defective unit. Thats all. If it ****s up again they better not ask me to downgrade
Try replacing mic I guess
Sent from my SGH-T959 using XDA App
That's exactly what i said! Guy told me to call Monday bc their inventory gets updated then. So I'm going to call them then, but that is still bs, i run 4 businesses, if my customer isn't happy i upgrade them or refund them, not charge them more or downgrade them... I don't understand how that even makes sense. I'm going to try calling them on Monday, but to the those of you guys that are paying for the warranty don't bother, apparently once they run out off the phone you have they might give you a Nokia flip phone if they don't have any more budget Android phones to give out.
I called Samsung but they only have the warranty for 1 year, and you have to send your phone in for 2 Weeks while they work on it. So i guess they want you to use the payphone while you wait..
Sent from my SGH-T959
Wow OP I've also been with tmo for 7years and also paying those ****s the 7 bucks a month too. I don't have any real issues with my vibrant other then well it being a vibrant, I'll be dam if they try to downgrade me to some crap ass phone call those tards back every day tell you get what you want man that sucks. Good luck ill call them and talk **** about me paying 7 bucks to get a downgraded phone tomorrow.
Sent from my SGH-T959 using xda premium
I would actually not mind having a defy, I am into a lot of extreme sports and it would be nice to have a tough smartphone. It would be nice to have a phone that I could keep in my pocket while I am commuting to school on mtb trails instead of in an otterbox in my backpack.
Does anyone know if light bleeding from behind the buttons onto the screen is a warranty issue? It has been happening ever since I got this replacement phone.
The DEFY is just slightly rugged. It's not full on military spec so a case is still recommended. The DEFY is not that bad of a phone though with excellent 3G reception. The CLIQ2 has problems, and a Blackberry.. oh lord. But you do have a Samsung Vibrant - a phone that is over a year old now. What do you expect? Most of the $7.99 is for insurance anyway not the warranty.
First thing I would do is cancel that $7 joke of an insurance policy. They tried that crap on me before with my Behold II and I called corporate and they replaced it with a Vibrant. Then I went online and cancelled $28 worth of insurance (4 phones). If you think about it, total up the insurance money you pay each year and that would be enough to cover at least two GalaxyS 2's ($84x7 years).
Just called them OP. Same story, I'm getting a call back on Wednesday to update my status regarding the Vibrant being in stock. They did however offer me the glaxy S 2 for 50%...$200 for an upgrade! I'm saving that for Nexus Galaxy.
All three of these choices are downgrades. I'm definitely canceling my insurance after this.
fliparsenal said:
Just called them OP. Same story, I'm getting a call back on Wednesday to update my status regarding the Vibrant being in stock. They did however offer me the glaxy S 2 for 50%...$200 for an upgrade! I'm saving that for Nexus Galaxy.
All three of these choices are downgrades. I'm definitely canceling my insurance after this.
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That's what I am going for, I'll just try to get them do give me 1/2 off the price of upgrade on Amaze or SGS 2, Ill just sell it and pick up a Nexus. Either they do that or give me something that isn't a downgrade! I'll settle for Sensation.
heygrl said:
The DEFY is just slightly rugged. It's not full on military spec so a case is still recommended. The DEFY is not that bad of a phone though with excellent 3G reception. The CLIQ2 has problems, and a Blackberry.. oh lord. But you do have a Samsung Vibrant - a phone that is over a year old now. What do you expect? Most of the $7.99 is for insurance anyway not the warranty.
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Well be it 1 year or older this makes no difference, when I got the warranty it was in case I needed to replace my phone it was going to be covered for 2 years with something equally as good, if they would have told me they would instead give me a flip phone I would have taken my chances... Defy is a POS, it has slow CPU, smaller screen, 2GB of memory, thinker, worse battery life... I don't think there is a single benefit to this phone except that it will work if I drop it in the toilet.
the battery life is not worse, it's much better, the CPU is not far off from the Vibrant and as far as I'm concerned stock vs stock the DEFY is a better more consistent performer. I would know, I had both. The GPS worked too. If you've never had one I can't even see how you would run off at the mouth about how much of a POS it is.
The age of the phone DOES matter. The value does not INCREASE on a phone. You can't expect to get a major upgrade just because they don't have any more of your phone. Get real. You don't pay *that* much for the extended warranty, and the warranty does not guarantee anything equal or better replacements. Read the fine print.
timafey said:
I've been having problem with my mic on my Vibrant, so i called Tmobile to see if they would do anything about sending me a replacement Vibrant, I have a 2 year protection that I am paying $7/month. They told me that Vibrant isn't available anymore, neither is SGS 4G and my ONLY 3 options of replacement would be some crappy blackberry, Defy or Cliq 2.... I told the guy those are all down grades from what I have and that I didn't want any of those and he agreed with me...
Basically I got no where, spoke to the manager that told me the same thing, then I spoke with loyalty department (been with T-mobile for like 7 years) and the best they could offer was was $20 off HTC Amaze...
Anyone else think this is ridiculous and/or have any suggestions on what I should do? I don't think it makes sense that they should downgrade me... if anything if they don't have anything as good, then give me something better.
If anyone else ran into this please let me know what you guys did to get a replacement?
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A few things don't make sense.
I'm assuming your Vibrant is out of the 1yr manufacturers warranty, and you are reffering to the $7 a month Assurion insurance.
If you are indeed out of your 1 yr warranty then T-Mobile has no obligation to even offer you anything, not even a downgrade.
Now, if you are trying to resolve the issue by using your Asurion insurance then you shouldn't even be dealing with T-Mobile. T-mobile has no clue what Asurians current inventory is. Assurion claims are done completely seperate from T-mobile. Assurion claims can be filed at the following link:
http://www.phoneclaim.com/t-mobile
Maybe I'm missing something or not understanding. I think the above info I provided is correct but who knows maybe I'm wrong.
SamsungVibrant said:
A few things don't make sense.
I'm assuming your Vibrant is out of the 1yr manufacturers warranty, and you are reffering to the $7 a month Assurion insurance.
If you are indeed out of your 1 yr warranty then T-Mobile has no obligation to even offer you anything, not even a downgrade.
Now, if you are trying to resolve the issue by using your Asurion insurance then you shouldn't even be dealing with T-Mobile. T-mobile has no clue what Asurians current inventory is. Assurion claims are done completely seperate from T-mobile. Assurion claims can be filed at the following link:
http://www.phoneclaim.com/t-mobile
Maybe I'm missing something or not understanding. I think the above info I provided is correct but who knows maybe I'm wrong.
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The warranty is actually split in 2 parts, one is the damage/stolen warranty that you would have to go through Assurion, the other is an extended warranty that extends the warranty an additional year past the manufacturers 1 year warranty. The idea is if your phone gets screwed up with the fault that isn't yours, Tmobile will replace it.
Here is the link with your options:
http://www.t-mobile.com/shop/addons...umHandsetProtection&tp=Svc_Sub_EqpmntProtnOvw
timafey said:
The warranty is actually split in 2 parts, one is the damage/stolen warranty that you would have to go through Assurion, the other is an extended warranty that extends the warranty an additional year past the manufacturers 1 year warranty. The idea is if your phone gets screwed up with the fault that isn't yours, Tmobile will replace it.
Here is the link with your options:
http://www.t-mobile.com/shop/addons...umHandsetProtection&tp=Svc_Sub_EqpmntProtnOvw
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Thanks, usefil link. I didn't know you had the option to choose PHP Insurance alone for $4.79. That sounds better than the PHP bundle especially considering T-mobile isn't doing a warranty exchange with a comparable model. What do the terms and conditions say? I would read that in detail, if they have to give you a comparable model then I would fight it.
here is what the fine print says:
3. REPLACEMENT PRODUCTS.
If the identical Covered Product is no longer available, We will replace it with
a product of comparable functionality. In all cases, We will determine product
comparability including functionality at Our sole discretion. Technological
advances and product availability may result in a replacement product with a
lower selling price than the original product.
A replacement product may be either new or refurbished, at Our option. Nonoriginal manufacturer parts may be used in refurbished products.
http://www.phoneclaim.com/documents/T-Mobile/General-Program-Info.pdf
I want them to tell me how Defy and Galaxy S have the same technological functionality...? besides making phone calls I think these 2 are pretty different...
Yea i just dropped my insurrance.....
My screen is shattered and they offered me the same crap.....ill buy another vibrant off craigslist and then when my contract is up.....ill go to sprint and not waiste my money again on the shotty insurrance

[Q] What warranty will rooting void?

What I'm asking is, will rooting void Samsung's warranty, or the 2 year extended warranty from Best Buy, or both? Cause I really wanna test CM9 for this. But I have Best Buy's 2 year extended warranty.
HTCLeoSence3.X said:
What I'm asking is, will rooting void Samsung's warranty, or the 2 year extended warranty from Best Buy, or both? Cause I really wanna test CM9 for this. But I have Best Buy's 2 year extended warranty.
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Click to collapse
Rooting will void Samsung's warranty. You can unroot the ROM so they will not notice in case you need service.
I ignore if you can go back to the stock kernel if you flash a new one, Samsung can just enter on CWM and that way they will know your warranty is screwed.
I have an extended warranty as well on Best Buy, and what they told me is that not matter what happens with the device, they will replace it with a new one in case you need it.
But, and this is a big BUT, we are talking about Best Buy, a screwed up company with sale associates that know next to nothing about what they sale, and you could be in a situation where you need to replace your device because you accidentally bricked it, and they will tell you that hacking is not covered under their extended warranty, even though someone else told you it does.
Weight your options. But my advice is: do it!. Root the damn thing, that way you will learn more, and if you brick it, then you could buy another one (hopefully). After all, these are cheap machines.
you'd just flash back to stock via odin and be done with it
So if i drop it and the screen cracks and its rooted with stock rom will i still be covered under bestbuy warranty or will i have to unroot
Sent from my GT-I9000 using XDA
j21098 said:
So if i drop it and the screen cracks and its rooted with stock rom will i still be covered under bestbuy warranty or will i have to unroot
Sent from my GT-I9000 using XDA
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I would unroot it first, Odin does that.
Thanks. How Good IS the CM9 Rom.???
HTCLeoSence3.X said:
Thanks. How Good IS the CM9 Rom.???
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Several bugs. The camera, bluetooth, fm radio do not work. For me, it is unusable, but try it anyway.
SirRhor said:
Several bugs. The camera, bluetooth, fm radio do not work. For me, it is unusable, but try it anyway.
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Thanks
SirRhor said:
Rooting will void Samsung's warranty. You can unroot the ROM so they will not notice in case you need service.
I ignore if you can go back to the stock kernel if you flash a new one, Samsung can just enter on CWM and that way they will know your warranty is screwed.
I have an extended warranty as well on Best Buy, and what they told me is that not matter what happens with the device, they will replace it with a new one in case you need it.
But, and this is a big BUT, we are talking about Best Buy, a screwed up company with sale associates that know next to nothing about what they sale, and you could be in a situation where you need to replace your device because you accidentally bricked it, and they will tell you that hacking is not covered under their extended warranty, even though someone else told you it does.
Weight your options. But my advice is: do it!. Root the damn thing, that way you will learn more, and if you brick it, then you could buy another one (hopefully). After all, these are cheap machines.
Click to expand...
Click to collapse
The guy in a blue Polo was either misinformed or lying. Best Buy's extended service plans on electronics like phones/media players suck horribly. Ignoring the fact that they don't cover lost/stolen devices or devices that have been immersed in water (considered how vague that exclusion is, and how hard it would be for them to tell the difference in water damage from being splashed and being dunked, I'm guess you'll have an uphill battle getting any water damage covered). If you attempt to file a claim they WILL attempt to fix it first. Which means sending it off somewhere to sit on a shelf for weeks before a tech even looks a the thing. Only if the tech decides he can't fix it will you get a replacement, which is probably refurbished. If the tech thinks he's fixed it they'll send it back. I say think because if the problem is intermittent it's quite likely the tech will simply not notice the player is still broken.
If you can still cancel the service plan, you're better off getting you're money back. Honestly, extended warranties aren't worth the money. By their very nature you HAVE to get less financial benefit out of them then they cost, period. In order for the guy selling the warranty to make a profit you have to be on the losing end of the deal. Stick some money in the back to put towards a replacement, or you're next device if all goes well. If you still feel better with some kind of coverage, you should be able to get covered by Square Trade, or other 3rd party companies.
euph_22 said:
The guy in a blue Polo was either misinformed or lying. Best Buy's extended service plans on electronics like phones/media players suck horribly. Ignoring the fact that they don't cover lost/stolen devices or devices that have been immersed in water (considered how vague that exclusion is, and how hard it would be for them to tell the difference in water damage from being splashed and being dunked, I'm guess you'll have an uphill battle getting any water damage covered). If you attempt to file a claim they WILL attempt to fix it first. Which means sending it off somewhere to sit on a shelf for weeks before a tech even looks a the thing. Only if the tech decides he can't fix it will you get a replacement, which is probably refurbished. If the tech thinks he's fixed it they'll send it back. I say think because if the problem is intermittent it's quite likely the tech will simply not notice the player is still broken.
If you can still cancel the service plan, you're better off getting you're money back. Honestly, extended warranties aren't worth the money. By their very nature you HAVE to get less financial benefit out of them then they cost, period. In order for the guy selling the warranty to make a profit you have to be on the losing end of the deal. Stick some money in the back to put towards a replacement, or you're next device if all goes well. If you still feel better with some kind of coverage, you should be able to get covered by Square Trade, or other 3rd party companies.
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I agree. Basically, that company sucks as a whole.
I HAD to get an extended warranty because I hard bricked my first Player, and when I try BB to "honor" their warranty, they told me I have 2 options, either send the device to Samsung and wait weeks for a new device to arrive, or they could make an exception for me if I pay $65 to get an Extended Warranty.
I payed them, they got me a new device and I still have a little less than a year of this bullcrap warranty left.
I was SO GLAD when I read BB have to close stores down across the country due to weak profits. I hope they will do much worse over time. </end rant>
I've actually had great experiences buying phones from them. I was able to get my razr for $100 less than what Verizon was selling it for. Before that I'd gotten the Droid incredible for $50 off, and a full three Weeks sooner than I would have gotten it from Verizon (Verizon was backordered a full month at that point). My gf got her Maxx for $150 from best buy, and got it 2 days later (versus atleast 2 Weeks).
That being said, their service is terrible, and I won't let the geek squad do any work for me if they were paying me their exorbitant labor rates. On the plus side, I was able to spend an hour and a half playing keyboards and guitars without a single employee acknowledging my existence. In my book that's s huge improvement from when their sales floor were on commission.
SirRhor said:
I agree. Basically, that company sucks as a whole.
I HAD to get an extended warranty because I hard bricked my first Player, and when I try BB to "honor" their warranty, they told me I have 2 options, either send the device to Samsung and wait weeks for a new device to arrive, or they could make an exception for me if I pay $65 to get an Extended Warranty.
I payed them, they got me a new device and I still have a little less than a year of this bullcrap warranty left.
I was SO GLAD when I read BB have to close stores down across the country due to weak profits. I hope they will do much worse over time. </end rant>
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When I buy the warranty at bestbuy and I take it back they just ask me what's wrong with it and I just say it doesn't work and they give me two choices a full refund in a gift card or an exchange for one on their shelf and they send of the other
Sent from my GT-I9000 using XDA
Wow. Thanks guys for your experiences. Really means alot. Cause they're LOOOOONG. thanks.
Sent from my YP-G70 using XDA
Contribution to the BB Tangent
I hate to add to the Best Buy meme on an Android forum, but thought it might be helpful in an ancillary way: I have a buddy who worked for the Geek Squad for years, him having a large amount of contracting experience through family (all the while he grew up) and about as much with electronics, so he built entertainment systems, did tv mounts, and was "the solutions guy" for customers who called with special needs and projects: was paid well too. (I despise them as much as anyone for exhorbitant pricing!)
He buys his laptops there still, because of the warranties (and perhaps a good credit line): he's that big clumsy oaf who will drop something a bunch, and thus far they have honored warranties even for drops that crack screens; he also seems to have that "luck" of laptops dying...one to three months before a warranty runs out (and he really isn't the type to kill one just to get another new--close enough, in fact, that he tells me about anything shady he does, and breaking laptops on purpose to take advantage of warranties isn't among things he'll do), and despite this having happened multiple times, they have honored those warranties: usually with newer model replacement computers too.
So depending on the store and terms, sometimes it can be worth looking into Best Buy: read everything carefully and compare. If you're paranoid about bad things happening to your devices, or have reason to believe something probably will. Or you can do like me, and talk the Lenovo reps 1200+ dollars off of the normal pricing, and then push beyond their lowest deals by explaining the problems with unclear marketing and deal offers, and then convince them to throw in a few upgrades for free. : D And insure elsewhere. Maybe I'll keep this in mind, however, and get his advice for you, if the guy isn't too busy right now.
Happy purchases.
I dont think rooting voids warranty..
As my s plus was repaired under warranty when i was on custom rom....
Sent from my GT-I9001 using xda premium
unicorndust98 said:
What I'm asking is, will rooting void Samsung's warranty, or the 2 year extended warranty from Best Buy, or both? Cause I really wanna test CM9 for this. But I have Best Buy's 2 year extended warranty.
I have a Galaxy S3 with protection plan from Best Buy ($10 a month) with sprint service and I recently bricked my phone. I went to Best Buy and they was able to give me a new GS3 (refurbished) in about three days. With a $50 deposit I received a loaner phone (lower grade but still an android smartphone). My $50 was refunded at the return of the loaner phone. So I would say ROOT ROOT ROOT!!! it is so worth it! Why not experience the full features of your device? Just for the record....Best Buy's geek squad does not fix the phones on location in most cases so your phone has to be sent out. The way their company works is, as soon as your phone is in their computer system the factory sends out the refurbished phone. So in all actuality they never see your phone until your at home rooting the new one.....you are very welcome!
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Click to collapse
Rooting doesn't void your warranty
SirRhor said:
Rooting will void Samsung's warranty. You can unroot the ROM so they will not notice in case you need service.
I ignore if you can go back to the stock kernel if you flash a new one, Samsung can just enter on CWM and that way they will know your warranty is screwed.
I have an extended warranty as well on Best Buy, and what they told me is that not matter what happens with the device, they will replace it with a new one in case you need it.
But, and this is a big BUT, we are talking about Best Buy, a screwed up company with sale associates that know next to nothing about what they sale, and you could be in a situation where you need to replace your device because you accidentally bricked it, and they will tell you that hacking is not covered under their extended warranty, even though someone else told you it does.
Weight your options. But my advice is: do it!. Root the damn thing, that way you will learn more, and if you brick it, then you could buy another one (hopefully). After all, these are cheap machines.
Click to expand...
Click to collapse
Rooting does not void your warranty. I rooted my phone and bricked it. i have a Metro PCS galaxy mega 6.3. I called Samsung and informed them that i bout it second hand like this and i want it back to normal. They told me it is still under warranty and they will email me shipping labels. They fixed everything for free. I complained before they sent it back that Samsung's website says my Phone should have Kit Kat. So I told them that is false advertisement and that is wrong lol. Everyone on the internet says they only have gingerbread. Metro Pcs is the red headed step child of the mobile industry so they didn’t get the over the air update. I complained about this to Samsung and they informed me that they will be upgrading my Mega with Kit Kat. Don’t believe everything you see on the internet.

[Q] warranty questions

Somehow my tab bent (the screen was bent and there were small cracks by the charging port and the headphone port) and i cant bend it back. Im not sure how this happened, but in 2 weeks it will be the end of my one year warranty. Is this covered and if not, is there any way to work around it and have them fix it for me?
This might not be of much help, but Samsung customer service seems pretty lenient with their warranties so I bet if it doesn't look like you just dropped your tab and you describe your problem, you can get it fixed. Also, btw if you register your tab you get 3 extra months of warranty (even without receipt),you have until august at the earliest for your tab's warranty.
Thanks for your help. I actually might have lost the reciept so can you tell me how to register it
You don't need the receipt, all Tabs are at least under warranty until the end of I June, or the end of August if you register. You'll see a link to register under the support tab on the Samsung website and then it will walk you through step by step. Once you've registered try calling about your problem.
Sent from my MB870 using Tapatalk 2

[Q] Need help with Warranty issue

I managed to crack my screen a while back and i have a not so quick question.
Is it possible to have sprint fix my screen and not send me a refurb unit? When i went into the repair store the "head repair guy" (i don't know what their title is) told me that sprint will NOT repair my phone, and that i had to file a claim with the TEP insurance and get a refurbished EVO lte, which also happens to cost $130. he quickly followed up with the reasoning behind the no-fix is that sprint loses something like $200 when people buy these phones.
I really dont want to be out $130 and i even more so do not want a refurb. I went through 5 OG EVO units in 2 years, all were because of hardware failures, and only the first unit was non-refurbished (and all had very visible wear and tear damage to the screens and bodies, one even had bite marks).
The only other options i see are replacing the screen myself (which voids warranty and i have zero experience in this field making me very uncomfortable doing it) or local repair store (i can only find one place willing to do it but its gonna cost me the same and will probably void sprint warranty anyways).
so ya. there you have it.
Chirstopher said:
I managed to crack my screen a while back and i have a not so quick question.
Is it possible to have sprint fix my screen and not send me a refurb unit? When i went into the repair store the "head repair guy" (i don't know what their title is) told me that sprint will NOT repair my phone, and that i had to file a claim with the TEP insurance and get a refurbished EVO lte, which also happens to cost $130. he quickly followed up with the reasoning behind the no-fix is that sprint loses something like $200 when people buy these phones.
I really dont want to be out $130 and i even more so do not want a refurb. I went through 5 OG EVO units in 2 years, all were because of hardware failures, and only the first unit was non-refurbished (and all had very visible wear and tear damage to the screens and bodies, one even had bite marks).
The only other options i see are replacing the screen myself (which voids warranty and i have zero experience in this field making me very uncomfortable doing it) or local repair store (i can only find one place willing to do it but its gonna cost me the same and will probably void sprint warranty anyways).
so ya. there you have it.
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Click to collapse
i would just pay someone in install the screen im sure there places that do it fairly cheap.. thats what i would do.. cause i wouldnt want to pay the 130$ either
Chirstopher said:
I managed to crack my screen a while back and i have a not so quick question.
Is it possible to have sprint fix my screen and not send me a refurb unit? When i went into the repair store the "head repair guy" (i don't know what their title is) told me that sprint will NOT repair my phone, and that i had to file a claim with the TEP insurance and get a refurbished EVO lte, which also happens to cost $130. he quickly followed up with the reasoning behind the no-fix is that sprint loses something like $200 when people buy these phones.
I really dont want to be out $130 and i even more so do not want a refurb. I went through 5 OG EVO units in 2 years, all were because of hardware failures, and only the first unit was non-refurbished (and all had very visible wear and tear damage to the screens and bodies, one even had bite marks).
The only other options i see are replacing the screen myself (which voids warranty and i have zero experience in this field making me very uncomfortable doing it) or local repair store (i can only find one place willing to do it but its gonna cost me the same and will probably void sprint warranty anyways).
so ya. there you have it.
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i dont know about sprint's warranty but if you take you phone anywhere else, it will void your warranty with htc. if you are going to have to pay that much to have it fixed, then you may as well send it to htc. that way your warranty will still be valid and they will fix any other issues you may be having that doesnt require changing the main board.
ak074 said:
i dont know about sprint's warranty but if you take you phone anywhere else, it will void your warranty with htc. if you are going to have to pay that much to have it fixed, then you may as well send it to htc. that way your warranty will still be valid and they will fix any other issues you may be having that doesnt require changing the main board.
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The reason i don't want to have Sprint do the repairs is because they WON'T do the repairs. They will send me a refurbished unit, one that had already been damaged and fixed. I don't want someone else's broken phone.
Chirstopher said:
The reason i don't want to have Sprint do the repairs is because they WON'T do the repairs. They will send me a refurbished unit, one that had already been damaged and fixed. I don't want someone else's broken phone.
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call htc 866-449-8358 and ask how much it will cost. the price wont be exact, its just an estimate. but you will have a guaranteed 90 days warranty on any repairs that have to be done. i think its around $150ish. i cant remember tho lol
Chirstopher said:
The reason i don't want to have Sprint do the repairs is because they WON'T do the repairs. They will send me a refurbished unit, one that had already been damaged and fixed. I don't want someone else's broken phone.
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re you sure? On my OG Evo they replaced mg screen 3 times, speaker twice, bezel once and camera lens cover twice. All for free.
Sent from my EVO using xda premium
I would try a different sprint store and see what they say. Make sure its a corporate store and not an affiliate store. It seems to be hit or miss on whether a particular store will replace a cracked screen. By the way, TEP is $150 not $130. You don't always get a refurb from Assurian, I always got a new phone as a replacement.

[Q] Help: AT&T GALAXY NOTE 3 screen discoloration

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TY
_b32 said:
Just noticed today that on one side of my Note 3's screen is a bit discolored. I've researched online that this is common to happen when users drop their phones. I have dropped my phone once before, but definitely did not cause this to happen. Does anyone happen to know if this is covered w/ the warranty or mobile insurance (I have both). If covered by insurance I was told I would have to pay a $199 deductible. Also bought the phone the first day it came out (about 4 months ago), so I'm still under warranty...
Anyone have any kind of experience similar to mine?
Any help would be great, thank you.
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bring to Samsung Service Center, maybe you can claim the warranty that happens on your device

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