Somehow my tab bent (the screen was bent and there were small cracks by the charging port and the headphone port) and i cant bend it back. Im not sure how this happened, but in 2 weeks it will be the end of my one year warranty. Is this covered and if not, is there any way to work around it and have them fix it for me?
This might not be of much help, but Samsung customer service seems pretty lenient with their warranties so I bet if it doesn't look like you just dropped your tab and you describe your problem, you can get it fixed. Also, btw if you register your tab you get 3 extra months of warranty (even without receipt),you have until august at the earliest for your tab's warranty.
Thanks for your help. I actually might have lost the reciept so can you tell me how to register it
You don't need the receipt, all Tabs are at least under warranty until the end of I June, or the end of August if you register. You'll see a link to register under the support tab on the Samsung website and then it will walk you through step by step. Once you've registered try calling about your problem.
Sent from my MB870 using Tapatalk 2
Related
Hey all,
I have managed to damage the edge of the GT10.1. After this I notice moisture under the screen and I am now afraid to use it in case I cause more damage.
I took out an insurance policy with PCWorld when I bought the device. But when I called up they said that the direct debit was never set up and my policy is void! Obviously this is another discussion.
But if I can't get it repaired on my insurance what can I do? Does samsung do repairs?
Its only 4 months old and it is such a shame it got damaged. Any help is much much appreciated. I have searched the forums and found topics on faulty produce repairs, but as this isnt a faulty product I am not sure what to do.
Many thank
No one has had to get their Galaxy Tab repaired?
ebay has some replacement shells for sale.. past that i am of no help... ;(
This is kinda unrelated now, but insure your smartphones and gadgets through your homeowners insurance.
I have a HTC Thunderbolt, and VZW was wanting some crazy amount to insure it, then you will get a reman phone, and if you break it 2 years down the road, you get a 2 year old reman phone to replace it.
With my policy, I get a cash payout to remedy the situation.
When you say replacement shells what do you mean exactly? Is that a cover to put over the Tab or an actual replacement to the back of the Tab?
I've had to get the screen repaired under the warranty with Samsung. When I posted it off I hoped they would also fix the broken bezel, but no such luck.
I've had a search around for Samsung Galaxy Tab repairs, but seems really difficult to find anywhere that will fix the thing!
Just wondering if this is normal behaviour,
I bought my phone in April of last year from the UK (I live in Australia), and about a month in I noticed the screen was lifting in the bottom right corner, It was annoying, but not the end of the world.
Then about a month ago, my phone randomly started entering Car dock mode even when nothing was plugged into the USB jack, and when I put the phone in USB mode, the drives disconnect and reconnect at the slightest touch to either the cable or phone.
When I contacted the vendor to ask about getting the jack and screen repaired, here was his reply,
"To be honest, as it was bought in April last year, it is likely Samsung would reject this under warranty down to use.
However, if you are willing to send it back, we will send it to Samsung UK for you. They may advise a fee for repair."
Is that normal? I'd have thought their glue perishing, and a fault with their USB connector failing after a few months would definitely be covered, Also keep in mind in the UK this comes with a 2 year warranty, so these components have failed at 1/24th, and 5/12ths their expected lifetime.
The two year warranty is a limited warranty from Samsung in addition to the standard UK sellers twelve months guarantee .
>>>
"To be honest, as it was bought in April last year, it is likely Samsung would reject this under warranty down to use.
However, if you are willing to send it back, we will send it to Samsung UK for you. They may advise a fee for repair.
Its not a few months but by the time Samsung get the phone more like twelve months .
Probably they are being honest in the reply as to what they think Samsung will say .
UK law states first six months its up to the vendor to proof a repair is not a manufacturing flaw following six months purchaser has to proof it was a hardware fault upon purchase .
Vendor is responsible in UK law 12 months for a repair not Samsung .
Think i would pop in to a local Samsung repair and see what they think just as a guideline .
Not 100% sure but i think second year and or under Samsungs own warranty phone is directly returned to Samsung by user not the vendor .
jje
I understand this is not the most appropriate place to post this, but I'm sure many of you have experienced the Samsung Repair Service Centre (I would post this in a Samsung sub-forum but I couldn't find one) and you will be able to give me some advice.
So, if you want the whole story of how my phone got broke, read this: http://forum.xda-developers.com/showthread.php?p=28416155#post28416155
In short, I completely broke my Samsung Galaxy Ace plus the day after I took it out of the box. It's seemingly 100% bricked (literally no sign of life, no lights no screen no sound, nothing).
I phoned Samsung up a couple days later (after nobody replied to my emails) and I organised it to be repaired.
It's been 11 days since I sent it back.
I phoned on the 7th day to ask if it had even got there because there were no updates on my samsung product repair status page since the day I first phoned them up. I also asked if the address I was given was right (Just put on envelope "FREEPOST SAMAN REP", that was it) because it sounded invalid.
I gave them the IMEI and was told that it had reached them. I said thank you and goodbye.
Yesterday, my product repair status had finally updated to : Cancelled by ASC Non Defect (Working properly)
I rang up again.
I was on the phone for 10 minutes with this guy and he told me that they had no record of my phone arriving. He handed me on to his supervisor who I spoke to for a further 20 minutes.
She confirmed that it had not reached them yet or it had been improperly logged or it was lost in the mail.
I sent her a copy of my proof of postage through email in case it was the latter, so they could "organize something for me if it comes to the worst case scenario"
Knowing their reply rate to my emails, I doubt they'll even see it.
So, I sent off my broken phone to them like they told me to, and now they've lost it... or the address they gave me was indeed wrong like I originally expected, however it has not been sent to the return address after 10 days. I doubt the Post Office is at any fault here.
I understand how at the beginning of this mess I was at fault. I made my phone faulty through my own carelessness...
However, since then I feel like there's been an awful lot more Samsung carelessness. And it sounds like if they don't find my phone they won't even replace it, otherwise the woman over the phone wouldn't have been so ambiguous. The way she said it I expected nothing more than book voucher in return for all my trouble and their incompetence.
It's very troubling to think that my £166 may have only bought me just 1 day of pleasure and many weeks of distress.
Anyway, I'm hoping I can make the best out of a bad situation.
I have very little respect for these types of companies, and I have no problem in wrangling out a few pounds from them when they have wronged me. If this doesn't get resolved soon, I'm very tempted to go to Samsung UK directly and ask politely but firmly for a little compensation for all this crap. Maybe one of those Galaxy S3s.
Me and my Dad have been able to get similar compensations for bad service through a letter and a phone call before.
Maybe I can do something similar here.
Does anybody have any helpful advice?
bump
Hi,
I thought I'd ask on here to see if anyone knows what to do with this.
Basically I had to RMA my prime back in September 2012. To cut a long story short the repair centre essentially damaged my prime and it has been back and forth for that reason ever since. They've never repaired it.
Fast forward to now and they currently have it in hand for the six or seventh time and they've turned round and said the warranty has expired and so they don't have to do anything.
My question is this: If the issue arose within the warranty, was caused by them, was reported within the warranty period and they accepted that it was covered, does that not still come under the warranty? Regardless of whether it has lapsed.
I even gave concerns about sending it in again as the warranty was nearly up and they said that the work carried out is covered for 3 months. They now say that isn't the case.
I also pointed out to them that in the early part of 2012 I took them up on their offer of extending the warranty to 18 months in the UK for free. They say they no longer have the list.
Does anyone have any advice. I'm feeling very frustrated right now and they're going to try to charge me for sending it in. I feel conned right now.
Thanks
Sent from my HTC Sensation using Tapatalk 2
If you registered the tfp with Asus then if you go to https://account.asus.com/product_list.aspx?lang=en-us (I'm not sure if that link will give a login screen to "my asus" - you could try this http://support.asus.com/warranty.aspx?SLanguage=en&m=Eee%20Pad%20Transformer%20Prime%20TF201 and login and select "my registered products". If you click on the icon to the right of your tfp (blue circle with pen inside) you should then get a new screen with the words "You have activated warranty extension for this product."
If you are out of luck with that (I can't remember how Asus "issued" the extension to suggest other "evidence") then persuade them to ship it back to you free of charge. Having got it back schedule out the dates that the tfp has been away for repair, why you sent it and what repair was made, supporting if possible with documentation. and then go to the retailer that sold it and as nicely as possible say that you have had to come to them because the manufacturer has failed to repair it and you have been advised to bring it to them because in view of the cost and the age of the item it is not fit for the purpose for which it was sold. Google and read about Sale of Goods Act ( SOGA ) before the visit
Thank you for your response. All very useful information.
Sent from my HTC Sensation using Tapatalk 2
I logged in and it does indeed say that the warranty extension is activated.
Sent from my HTC Sensation using Tapatalk 2
You won't believe this.
I emailed them back to say that I've seen the warranty extension is activated. They just emailed me back and very nicely said that if I can prove that it says that they will happily escalate my case.
I just logged in again and it now says I don't have an active extended warranty!
Lucky I took a screen print.
I smell a court case.
Sent from my HTC Sensation using Tapatalk 2
And guess what my machine now says "Enable warranty extension". I hope this is a transient error!!!!!!!!!!!!!!!
You can always use the Statutory Warranty that is at least 2 years across the EU/EEA (I understand you bought the tablet in UK). Remember that it is the Vendor that sold you the tablet is responsible for repairs in this case, not Manufacturer. This applies only if you bought it as an individual, not a company.
http://www.adviceguide.org.uk/consumer_e
llothar said:
You can always use the Statutory Warranty that is at least 2 years across the EU/EEA (I understand you bought the tablet in UK). Remember that it is the Vendor that sold you the tablet is responsible for repairs in this case, not Manufacturer. This applies only if you bought it as an individual, not a company.
http://www.adviceguide.org.uk/consumer_e
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I bought mine from Comet. They went in to administration last year. So, no hope there. I could take it up with my credit card company as a last ditch, under soga. I just really want ASUS to sort it out as a matter of principle.
Sent from my HTC Sensation using Tapatalk 2
Is there a better way to contact Omate?
My wrist strap broke within two weeks of receiving the watch. I only wore it a handful of times. I haven't been able to use this watch for months. My emails continue to go un answered.
replacement
I too had a broken wristband.
My problem was that I had opened my watch to insert a SD card and that voided my warranty.
To that day I can't find a replacement strap on the internet.
If you didn't void the warranty keep contacting them through their various emails.
I think they are not going to fix your broken strap under warranty, because you cannot prove you didn't strap it on too tight or nick it or play water polo with it on or whatever excuse is convenient.
Real reason is that they have no replacement straps to sell you and its not worth their trouble to support existing customers and backers.
Sent from my VS985 4G using Tapatalk
Replacement part
Actually I sent them an email stating that my band was faulty and they agreed to send me a replacement band so long as I acknowledge my warranty would be void afterwards. They sent it and I replaced it myself. My WIFI and GPS now work and I'm happy. Shipping the watch to china and hoping to get a new one was just too risky for me. Also that shipping would be pretty costly. I included an exert of the conversation.
I emailed them at [email protected]
Omate: "Ok we can send you a new strap at the end of August. However are you sure you will be able to change it by yourself?
We will ship you the item when we will have a written confirmation that you realise the reparation under your own responsibility and that you are aware your TrueSmart will be not covered anymore by our warranty.
Please, let me know your final choice."
me: "Yes that will be fine. I can repair it myself. And understand it would void my warranty. Thank you. I only need the wifi/bluetooth/gps band not the gsm, it works fine"
Omate: "Your strap will be shipped tomorrow at the same address than you gave us for your TrueSmart.
Your tracking number will be (removed). It is normal if it is not working in the first days, it will start working when it will be in Hong Kong.
Have a nice day"
Slithica said:
Actually I sent them an email stating that my band was faulty and they agreed to send me a replacement band so long as I acknowledge my warranty would be void afterwards. They sent it and I replaced it myself. My WIFI and GPS now work and I'm happy. Shipping the watch to china and hoping to get a new one was just too risky for me. Also that shipping would be pretty costly. I included an exert of the conversation.
I emailed them at [email protected]
Omate: "Ok we can send you a new strap at the end of August. However are you sure you will be able to change it by yourself?
We will ship you the item when we will have a written confirmation that you realise the reparation under your own responsibility and that you are aware your TrueSmart will be not covered anymore by our warranty.
Please, let me know your final choice."
me: "Yes that will be fine. I can repair it myself. And understand it would void my warranty. Thank you. I only need the wifi/bluetooth/gps band not the gsm, it works fine"
Omate: "Your strap will be shipped tomorrow at the same address than you gave us for your TrueSmart.
Your tracking number will be (removed). It is normal if it is not working in the first days, it will start working when it will be in Hong Kong.
Have a nice day"
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Click to collapse
You are so lucky!
The Cables going into my wristband were broken from the beginning. I told omate about that Problem and got an email from Laurent Lepen who told me that because I openend the device and found the problem myself they are not responsible anymore.
Since then I have tried to find a replacement strap somwhere on the Internet (3 1/2 months that is) without any luck!
parabel81 said:
You are so lucky!
The Cables going into my wristband were broken from the beginning. I told omate about that Problem and got an email from Laurent Lepen who told me that because I openend the device and found the problem myself they are not responsible anymore.
Since then I have tried to find a replacement strap somwhere on the Internet (3 1/2 months that is) without any luck!
Click to expand...
Click to collapse
Mine was broken from the start as well. I didn't mention I opened it beforehand however. Sorry for the issue with yours. Good luck.
How to change the strap?
Could you make a descriptions of steps?
Thanks
Slithica said:
Mine was broken from the start as well. I didn't mention I opened it beforehand however. Sorry for the issue with yours. Good luck.
Click to expand...
Click to collapse
Strap changes
phyzjqk said:
Could you make a descriptions of steps?
Thanks
Click to expand...
Click to collapse
Pay attention to how the two wires are connected they will need to be maneuvered into the same position upon reconnection.
1. Open the watch, unscrew all 4 screws.
2. Remove the plastic cover under the battery, it has 2 screws on it I believe.
3. use a pin or something small like a paperclip to push the pin out of the watch band. This will require some force.
In most cases you'll be replacing a broken watchband so I simply cut the little wires that led to it, in this case two of them, one for wifi the other for GPS. Then the watch band falls off.
Cutting the wires prevents damage to the sealant.
4. Put the new one back on and attach it with the pin you removed before.
5. Go through hell trying to get the tiny network pins attached. OH GAWD this took me I swear 30 minutes. They are tiny and the wires are too long and they have to be turned just right to barely fit and connect.
This is only a guide for the wifi/GPS band since that is the one I replaced.
Hope that you can get this sorted out.