[Q] Seller not honouring warranty? - Galaxy S II Q&A, Help & Troubleshooting

Just wondering if this is normal behaviour,
I bought my phone in April of last year from the UK (I live in Australia), and about a month in I noticed the screen was lifting in the bottom right corner, It was annoying, but not the end of the world.
Then about a month ago, my phone randomly started entering Car dock mode even when nothing was plugged into the USB jack, and when I put the phone in USB mode, the drives disconnect and reconnect at the slightest touch to either the cable or phone.
When I contacted the vendor to ask about getting the jack and screen repaired, here was his reply,
"To be honest, as it was bought in April last year, it is likely Samsung would reject this under warranty down to use.
However, if you are willing to send it back, we will send it to Samsung UK for you. They may advise a fee for repair."
Is that normal? I'd have thought their glue perishing, and a fault with their USB connector failing after a few months would definitely be covered, Also keep in mind in the UK this comes with a 2 year warranty, so these components have failed at 1/24th, and 5/12ths their expected lifetime.

The two year warranty is a limited warranty from Samsung in addition to the standard UK sellers twelve months guarantee .
>>>
"To be honest, as it was bought in April last year, it is likely Samsung would reject this under warranty down to use.
However, if you are willing to send it back, we will send it to Samsung UK for you. They may advise a fee for repair.
Its not a few months but by the time Samsung get the phone more like twelve months .
Probably they are being honest in the reply as to what they think Samsung will say .
UK law states first six months its up to the vendor to proof a repair is not a manufacturing flaw following six months purchaser has to proof it was a hardware fault upon purchase .
Vendor is responsible in UK law 12 months for a repair not Samsung .
Think i would pop in to a local Samsung repair and see what they think just as a guideline .
Not 100% sure but i think second year and or under Samsungs own warranty phone is directly returned to Samsung by user not the vendor .
jje

Related

How long is the HD2 UK warranty?

As the title says..
Also know any good UK repair sites to send my phone off to?
Thanks
all electronic products sold in the uk carry a 1 year manufacturers warranty against hardware faults and most software issues. ("fit for use") they do not have to refund the cost of returning it to them, and they shouldn't charge you for them returning it to you, unless there is no fault found in which case they can charge a shipping and handling fee.
if you bought it from eg. carfonewarewolf with a sim/contract or on contract from a network, then they should be your first point of contact, and again, it's usually a year, though if you bought it with no sim, just plain bought it, then they can simply refer you to the manufacturer.
(standard 30 day new product rules apply, for first 30 days always go back to where it was bought and they should replace it.)
samsamuel said:
all electronic products sold in the uk carry a 1 year manufacturers warranty against hardware faults and most software issues. ("fit for use") they do not have to refund the cost of returning it to them, and they shouldn't charge you for them returning it to you, unless there is no fault found in which case they can charge a shipping and handling fee.
if you bought it from eg. carfonewarewolf with a sim/contract or on contract from a network, then they should be your first point of contact, and again, it's usually a year, though if you bought it with no sim, just plain bought it, then they can simply refer you to the manufacturer.
(standard 30 day new product rules apply, for first 30 days always go back to where it was bought and they should replace it.)
Click to expand...
Click to collapse
Thank you very much. Looks like im out of warranty by 3 months or so Typical. Looks like Ill have to look for a repair shop
I asked HTC UK this question and was told 2 year warranty. They also confirmed my warranty end date.
Quote: "the warranty is 2 years from purchase"
I was having issues with the phone being in car kit mode, but WD40 the usb port and gave it a clean; seems to have solved it as I was dreading having to get a new phone/pay for repair. Luckily I still have a years warranty.
xandraw9 said:
Quote: "the warranty is 2 years from purchase"
Click to expand...
Click to collapse
in that case i stand corrected. I can say i've never dealt with an electronics dealer that offered more than one year, unless you pay of cousre, heh.
@op if you do speak to HTC, let us know if they say yes or no.
Ill give them a call tomorrow.
Been reading up their website and they say 1 year from purchase, and also..
Examples of Non Warranty chargeable repair due to Misuse and / or accident includes: Damage to the charger connector socket pins through use of undue force.
http://service.europe.htc.com/Warrenties.aspx
http://service.europe.htc.com/terms.aspx
kanesw said:
Ill give them a call tomorrow.
Been reading up their website and they say 1 year from purchase, and also..
Examples of Non Warranty chargeable repair due to Misuse and / or accident includes: Damage to the charger connector socket pins through use of undue force.
http://service.europe.htc.com/Warrenties.aspx
http://service.europe.htc.com/terms.aspx
Click to expand...
Click to collapse
Mostly the warranty of electronic products is 1 year; but some sores (in combination with the manufacturer) gives one year plus = 2 years.
But don't forget, warranty is only valid on production errors; and only on the device it self. Batteries and accessories have only 6 months warranty

Warranty in the UK

Hello, forumers.
I want to ask whether there is an additional warranty for the phone provided by Samsung on top of the one provided by the actual seller. I want to know whether I can rely on that one in the case that the original seller's waranty is made void or I am not able to rely on it.
This is because I am buying the phone new but from ebay.
If you are worried about the warranty, then I would recommend buying it from the high street, or a network, certainly not via Ebay.
Is the ebay seller a business, or individual? There are different rules for each. But I wouldn't trust ebay/paypal in either case, too much potential for trouble.
24 months warranty: http://www.samsung.com/uk/support/warranty/warrantyInformation.do?page=POLICY.WARRANTY
I haven't had experience of Samsung, but HTC and SE are both fine at honouring warranties when I've bought stuff from E-bay, so I guess samsung will be too.
Hopefully you're correct. But if they implement the same procedures as they do for their 'out of service area' HDDs, then they won't touch it with a barge pole. You need to know the source of the phone and how reliable/respectable the ebay seller is.
Maybe I should try contacting Samsung then. The guy says the phone hasn't been opened (he bought 2 units) and purchased from expansys anyway so I guess the warranty is directly with Samsung. Plus I wonder what Expansys would ask for in the event I have to return the phone.
SOG act UK responsibility lies with the seller .
However Samsung do honour genuine warranty cases that is you as purchaser with a receipt etc .
jje
Spoke to Samsung on the phone. They said I have to have an initial proof of purchase i.e. the invoice of the actual buyer. Doesn't sound too bad.

[Q] warranty questions

Somehow my tab bent (the screen was bent and there were small cracks by the charging port and the headphone port) and i cant bend it back. Im not sure how this happened, but in 2 weeks it will be the end of my one year warranty. Is this covered and if not, is there any way to work around it and have them fix it for me?
This might not be of much help, but Samsung customer service seems pretty lenient with their warranties so I bet if it doesn't look like you just dropped your tab and you describe your problem, you can get it fixed. Also, btw if you register your tab you get 3 extra months of warranty (even without receipt),you have until august at the earliest for your tab's warranty.
Thanks for your help. I actually might have lost the reciept so can you tell me how to register it
You don't need the receipt, all Tabs are at least under warranty until the end of I June, or the end of August if you register. You'll see a link to register under the support tab on the Samsung website and then it will walk you through step by step. Once you've registered try calling about your problem.
Sent from my MB870 using Tapatalk 2

Extended Warranty / Protection for Lumia 920

The Lumia 920, which I bought at Microsoft store back in February of this year, stopped charging via wireless. I took it to the Microsoft store to see what can be done (expecting Apple like treatment) and the store manager gave me 2 options:
1. To have the phone sent to Nokia for repairs - the warranty center will check the phone and let me know if the repair is within warranty.
2. Exchange the phone for a new one, but only if I buy a 2 years extended warranty for $99. He said he will wave the $50 replacement fee this time only.
I did go with option #2 and walked away with the new phone. The problem is that the new phone has a headphones jack issue - the sound only plays from the right headphone. I suspect if i take the phone back it will be exchanged for a new one outside of extended warranty.
So my question is: Did I make a mistake for buying the extended warranty? I have a feeling that this phone will be out of date (and possibly not supported by MSFT) before the 2 years extended warranty runs out. $99 is the 1/5 of the price of the new phone...
Thoughts?
You bought an extended warranty. That now covers the phone with the headphone issue. Your old phone no longer exist and everything is about the new one. That being said you should be able to get the new one fixed at no charge. I also think the MS store ripped you off. They should not be able to legally require you to buy an extended contract to get a phone replaced. Honestly I would fight this since we are dealing with a 600 USD phone here that should be replaced for free as long as it is with in warranty. Also does the extended warranty cover things like drops or water damage? If not then you wasted your money on the warranty. The AT&T extended warranty which cost an extra 9 bucks a month covers ANYTHING that can or could happen to phone rather accidental or on purpose for the length of the contract. I could drop it then back my car over it and they would replace it no questions asked.
Solarenemy68 said:
You bought an extended warranty. That now covers the phone with the headphone issue. Your old phone no longer exist and everything is about the new one. That being said you should be able to get the new one fixed at no charge. I also think the MS store ripped you off. They should not be able to legally require you to buy an extended contract to get a phone replaced. Honestly I would fight this since we are dealing with a 600 USD phone here that should be replaced for free as long as it is with in warranty. Also does the extended warranty cover things like drops or water damage? If not then you wasted your money on the warranty. The AT&T extended warranty which cost an extra 9 bucks a month covers ANYTHING that can or could happen to phone rather accidental or on purpose for the length of the contract. I could drop it then back my car over it and they would replace it no questions asked.
Click to expand...
Click to collapse
That was the first option he was offered from the store. They do not have to replace the device on the spot, they are allowed to send it in for repair. At least, that's how our law in germany is, not sure about other countries.
Localhorst86 said:
That was the first option he was offered from the store. They do not have to replace the device on the spot, they are allowed to send it in for repair. At least, that's how our law in germany is, not sure about other countries.
Click to expand...
Click to collapse
Unless Germany is just strange, there really is no law that dictates this. It is just what most have accepted as the norm and so the businesses use such policies becuase they can and no one knows better. As the paying customer you have a right to decide ho it is handled if it is under warranty. Typically you just ask then to give you a new phone on the spot and then they do whatever with the bad one. The usually will send it in for repair then sell it as a refurbished unit. Sometimes rather than a new phone they will offer you a refurb which many times is better becuase it has all the known issue of a new unit fixed.
Of course this all does not really matter now as what done is done but in the future, as a paying customer it helps to know your rights and not to let the business take you for a ride.
Solarenemy68 said:
Unless Germany is just strange, there really is no law that dictates this. It is just what most have accepted as the norm and so the businesses use such policies becuase they can and no one knows better. As the paying customer you have a right to decide ho it is handled if it is under warranty.
Click to expand...
Click to collapse
This is definatelly not true for germany. In germany Law dictates that the customer has to allow the seller/manufacturer to fix a broken device or item 3 times in a reasonable ammount of time. Court orders have proven that this means a shop can send the item in for repair and is not forced to either give you a brand new phone or a "rental" unit. He can also offer you to nullify the sales contract and refund you (note: offer, not force). If the seller decides to replace the phone, he still is not forced to replace it on the spot but in a reasonable ammount of time it takes for a replacement unit to arrive. If the seller/manufacturer fails to deliver a fully working product after the third try (note that the law does not explicitly state "third try" or "three times" but again uses the wording "reasonable" - which courts have often ruled to be three or four times) you can demand he refunds you the full price of the item.
EDIT: I can also not believe that other countries, including the US, can by law force the seller to replace the item on the spot. It's simply not reasonable as it would require the seller to keep a sufficient stock of devices in storage he can effectively not sell to customers as they need to be held back for "replacements".
Localhorst86 said:
This is definatelly not true for germany. In germany Law dictates that the customer has to allow the seller/manufacturer to fix a broken device or item 3 times in a reasonable ammount of time. Court orders have proven that this means a shop can send the item in for repair and is not forced to either give you a brand new phone or a "rental" unit. He can also offer you to nullify the sales contract and refund you (note: offer, not force). If the seller decides to replace the phone, he still is not forced to replace it on the spot but in a reasonable ammount of time it takes for a replacement unit to arrive. If the seller/manufacturer fails to deliver a fully working product after the third try (note that the law does not explicitly state "third try" or "three times" but again uses the wording "reasonable" - which courts have often ruled to be three or four times) you can demand he refunds you the full price of the item.
EDIT: I can also not believe that other countries, including the US, can by law force the seller to replace the item on the spot. It's simply not reasonable as it would require the seller to keep a sufficient stock of devices in storage he can effectively not sell to customers as they need to be held back for "replacements".
Click to expand...
Click to collapse
I never said it was a law, but buyers right. They do not have to replace it on the spot unless the customer asks to do so. Most don't becuase they do not know they have that right. So no a store does not keep stock becuase they very rarely have to replace a phone on the spot.
Solarenemy68 said:
I never said it was a law, but buyers right.
Click to expand...
Click to collapse
If it is not in the law, how can it be buyers right? There has to be a law governing the rights and dutys of all parties involved in a purchase.

The LG repair guys - Respect :)

Just wanted to share
The screen on my G2 was coming away from the body slightly so I sent it off to repair (UK) It came back :-
1. Brand new external parts
2. New battery
3. New camera lens
4. Factory reset but still rooted
5. SU installed for me
5. Internal storage - all data intact
6. TWRP still installed
7. Latest software
I hope others get the same service
obvious said:
Just wanted to share
The screen on my G2 was coming away from the body slightly so I sent it off to repair (UK) It came back :-
1. Brand new external parts
2. New battery
3. New camera lens
4. Factory reset but still rooted
5. SU installed for me
5. Internal storage - all data intact
6. TWRP still installed
7. Latest software
I hope others get the same service
Click to expand...
Click to collapse
How long was the turn around time? I can't imagine it was quick coming from the US.
obvious said:
Just wanted to share
The screen on my G2 was coming away from the body slightly so I sent it off to repair (UK) It came back :-
1. Brand new external parts
2. New battery
3. New camera lens
4. Factory reset but still rooted
5. SU installed for me
5. Internal storage - all data intact
6. TWRP still installed
7. Latest software
I hope others get the same service
Click to expand...
Click to collapse
The screen is starting to come away from mine so this is good news. How long did it take?
Also, I take it your phone is still within warranty?
stuedub said:
The screen is starting to come away from mine so this is good news. How long did it take?
Also, I take it your phone is still within warranty?
Click to expand...
Click to collapse
It took a week and it's 6 months old so well in-warranty
obvious said:
It took a week and it's 6 months old so well in-warranty
Click to expand...
Click to collapse
Thanks.
Mine is 1 year & 2 months old, I was sure there was a 24 month warranty, however checking their website it seems there's a year.
stuedub said:
Thanks.
Mine is 1 year & 2 months old, I was sure there was a 24 month warranty, however checking their website it seems there's a year.
Click to expand...
Click to collapse
2 year warranty as per "European Directive on certain aspects of the sale of consumer goods and associated guarantees (1999/44/EC)" which was enacted in Ireland under SI 11/2003
6 years to claim against a fault as per Statute of Limitations (IE) but if claiming under this you need to be able to argue that the problem was not your fault and not due to reasonable wear and tear.
That should give you some leverage
Dag...sucks for us US Customers lol
That was awesome.
Basically you have a brand new phone.
Wish the US tech service was that awesome
obvious said:
2 year warranty as per "European Directive on certain aspects of the sale of consumer goods and associated guarantees (1999/44/EC)" which was enacted in Ireland under SI 11/2003
6 years to claim against a fault as per Statute of Limitations (IE) but if claiming under this you need to be able to argue that the problem was not your fault and not due to reasonable wear and tear.
That should give you some leverage
Click to expand...
Click to collapse
Excellent. Thanks very much!
So I contacted LG UK, gave them my IMEI and they have informed me that they can't help. The device is from Taiwan & specific to Chunghwa Telecom. Obviously the seller on Amazon had this imported.
I've no idea where I stand on this as LG UK say they can't help. I've contacted the seller to see what can be done.
I have a Taiwanese phone with a warranty in Taiwan but I'm located in Ireland & purchased the phone from Amazon UK.
obvious said:
2 year warranty as per "European Directive on certain aspects of the sale of consumer goods and associated guarantees (1999/44/EC)"
Click to expand...
Click to collapse
Really weird that English doesn't have a different word for the manufacture warranty and the warranty from the retailer. In German it is "Garantie" for the manufacturer warranty and "Gewährleistung" for the retailer warranty. The legislation you quote is only in regards to the retailer, not the manufacturer. The warranty that people usually talk about is a guarantee from the manufacturer and it usually runs from 1 year to lifetime depending on the goods and has various different exclusions and services. The 24 month warranty you talk about is only really good for 6 months, because in the first 6 months after sale, the retailer has to proof that the damage wasn't there to begin with (which is nearly impossible). However, after 6 months, the proof is on the consumer, you have to proof that the damage didn't result by you (mis)using it, which only usually works if the manufacturer admits that there is a production problem of some kind that results in stuff getting broken during the lifetime of the device. LG has nothing to do with the 24 month warranty given to you by the EU legislation.
i live in Turkey and lg`s technical service is rubbish. My device is still in warranty.i was updating the device from pc suite and something went wrong download mode and recovery has gone.so as operating system was not booting. i sent it to lg service. and after waiting 2 weeks they sent it back. they didnt even touch my device.they say the device was rooted.i used samsung devices before lg and i sent my device to warranty while it is rooted.they repaired it all the time.at the moment i fixed my device by short pinning.but my warranty possibly gone because of opening the screws of the device.I am pretty satisfied with my d802 but if i want to switch to another device i wont pay more money just for useless warranty.They always find something to blame users. These are all money traps
Death666Angel said:
Really weird that English doesn't have a different word for the manufacture warranty and the warranty from the retailer. In German it is "Garantie" for the manufacturer warranty and "Gewährleistung" for the retailer warranty. The legislation you quote is only in regards to the retailer, not the manufacturer. The warranty that people usually talk about is a guarantee from the manufacturer and it usually runs from 1 year to lifetime depending on the goods and has various different exclusions and services. The 24 month warranty you talk about is only really good for 6 months, because in the first 6 months after sale, the retailer has to proof that the damage wasn't there to begin with (which is nearly impossible).However, after 6 months, the proof is on the consumer, you have to proof that the damage didn't result by you (mis)using it, which only usually works if the manufacturer admits that there is a production problem of some kind that results in stuff getting broken during the lifetime of the device. LG has nothing to do with the 24 month warranty given to you by the EU legislation.
Click to expand...
Click to collapse
You're right. The legislation applies to the retailer. Legally, guarantees and warranties are usually irrelevant except insofar as they may exceed the relevant statutes. In the real world, moving up the chain of command as far as an email to the chief exec or a 'letter before action' to the retailer will often avoid the need for anything 'legal'. If it ever goes legal then first line magistrates tend to look on cases on a 'common sense' basis rather than being too interested in the legal niceties.
In any case, it's often worth pressing for a repair/replacement if an item fails just outside of any guarantee/warranty period.

Categories

Resources