As the title says..
Also know any good UK repair sites to send my phone off to?
Thanks
all electronic products sold in the uk carry a 1 year manufacturers warranty against hardware faults and most software issues. ("fit for use") they do not have to refund the cost of returning it to them, and they shouldn't charge you for them returning it to you, unless there is no fault found in which case they can charge a shipping and handling fee.
if you bought it from eg. carfonewarewolf with a sim/contract or on contract from a network, then they should be your first point of contact, and again, it's usually a year, though if you bought it with no sim, just plain bought it, then they can simply refer you to the manufacturer.
(standard 30 day new product rules apply, for first 30 days always go back to where it was bought and they should replace it.)
samsamuel said:
all electronic products sold in the uk carry a 1 year manufacturers warranty against hardware faults and most software issues. ("fit for use") they do not have to refund the cost of returning it to them, and they shouldn't charge you for them returning it to you, unless there is no fault found in which case they can charge a shipping and handling fee.
if you bought it from eg. carfonewarewolf with a sim/contract or on contract from a network, then they should be your first point of contact, and again, it's usually a year, though if you bought it with no sim, just plain bought it, then they can simply refer you to the manufacturer.
(standard 30 day new product rules apply, for first 30 days always go back to where it was bought and they should replace it.)
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Click to collapse
Thank you very much. Looks like im out of warranty by 3 months or so Typical. Looks like Ill have to look for a repair shop
I asked HTC UK this question and was told 2 year warranty. They also confirmed my warranty end date.
Quote: "the warranty is 2 years from purchase"
I was having issues with the phone being in car kit mode, but WD40 the usb port and gave it a clean; seems to have solved it as I was dreading having to get a new phone/pay for repair. Luckily I still have a years warranty.
xandraw9 said:
Quote: "the warranty is 2 years from purchase"
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in that case i stand corrected. I can say i've never dealt with an electronics dealer that offered more than one year, unless you pay of cousre, heh.
@op if you do speak to HTC, let us know if they say yes or no.
Ill give them a call tomorrow.
Been reading up their website and they say 1 year from purchase, and also..
Examples of Non Warranty chargeable repair due to Misuse and / or accident includes: Damage to the charger connector socket pins through use of undue force.
http://service.europe.htc.com/Warrenties.aspx
http://service.europe.htc.com/terms.aspx
kanesw said:
Ill give them a call tomorrow.
Been reading up their website and they say 1 year from purchase, and also..
Examples of Non Warranty chargeable repair due to Misuse and / or accident includes: Damage to the charger connector socket pins through use of undue force.
http://service.europe.htc.com/Warrenties.aspx
http://service.europe.htc.com/terms.aspx
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Click to collapse
Mostly the warranty of electronic products is 1 year; but some sores (in combination with the manufacturer) gives one year plus = 2 years.
But don't forget, warranty is only valid on production errors; and only on the device it self. Batteries and accessories have only 6 months warranty
Related
Just wondering if this is normal behaviour,
I bought my phone in April of last year from the UK (I live in Australia), and about a month in I noticed the screen was lifting in the bottom right corner, It was annoying, but not the end of the world.
Then about a month ago, my phone randomly started entering Car dock mode even when nothing was plugged into the USB jack, and when I put the phone in USB mode, the drives disconnect and reconnect at the slightest touch to either the cable or phone.
When I contacted the vendor to ask about getting the jack and screen repaired, here was his reply,
"To be honest, as it was bought in April last year, it is likely Samsung would reject this under warranty down to use.
However, if you are willing to send it back, we will send it to Samsung UK for you. They may advise a fee for repair."
Is that normal? I'd have thought their glue perishing, and a fault with their USB connector failing after a few months would definitely be covered, Also keep in mind in the UK this comes with a 2 year warranty, so these components have failed at 1/24th, and 5/12ths their expected lifetime.
The two year warranty is a limited warranty from Samsung in addition to the standard UK sellers twelve months guarantee .
>>>
"To be honest, as it was bought in April last year, it is likely Samsung would reject this under warranty down to use.
However, if you are willing to send it back, we will send it to Samsung UK for you. They may advise a fee for repair.
Its not a few months but by the time Samsung get the phone more like twelve months .
Probably they are being honest in the reply as to what they think Samsung will say .
UK law states first six months its up to the vendor to proof a repair is not a manufacturing flaw following six months purchaser has to proof it was a hardware fault upon purchase .
Vendor is responsible in UK law 12 months for a repair not Samsung .
Think i would pop in to a local Samsung repair and see what they think just as a guideline .
Not 100% sure but i think second year and or under Samsungs own warranty phone is directly returned to Samsung by user not the vendor .
jje
So today, after I just finished rooting my phone, stepped out to have a smoke. I walked and dropped my phone off a wooden stair and into a icicle puddle on an already present soft pile of snow. On the first hit the back flew off and then fell battery side first. It now won't turn on, so would best buy cover this?
My first thought is by protection you mean not letting them touch my phone, then yes
Being serious if their protection covers accidental damage they should be to swap it out no problem. If not and you have insurance on your phone go to a VZW store.
Neither place can tell if you are rooted/unlocked etc when the phone doesn't power up.
Yeah, they should replace it no problem. You'll be without your phone for several days, but that's about the worst of it. I used their plan for a couple of years with my Galaxy Nexus. Was pretty easy to work with.
Do they cover water damage though? I know assurian will not cover the device for water damage. They have those white stickers on battery and inside back of phone. When it gets wet it turns red. Not sure about best buy coverage but wanted to give you a heads up just in case. Sorry to hear about your loss that does suck.
orfius christ said:
So today, after I just finished rooting my phone, stepped out to have a smoke. I walked and dropped my phone off a wooden stair and into a icicle puddle on an already present soft pile of snow. On the first hit the back flew off and then fell battery side first. It now won't turn on, so would best buy cover this?[/QUOTE
I have the geek squad through best buy and I pay 9.99 a month. I had gs3 before this that I bought in august at best buy. They replaced my gs3 twice one after I flashed miui and my phone wouldn't make phone calls or texts and once after the head phone Jack stopped working. Both times they gave me brand new gs3 in store same night they normally send it out and you can get a loaner smart phone for $50 deposit but because refurbished gs3 was on back order they gave me it brand new. Just last week I flashed slim bean 4.2.1 and had the same problem wouldn't make phone calls and after factory reset it was stuck in roaming they couldn't fix it. I told them I had been trying to get Verizon to give me alternate replacement because id been dropping alot of calls and they said because it was gonna be my third replacement and twice it was the sane problem they could give me a credit for $ 699.00 for the full value of the phone and I could pick any phone At best buy so I had them price match Amazon wireless and they have me the note 2 for $699.00 and I just had to start my geek squad program from that date even though I airway payed for this month but I figured it's worth paying for the geek squad twice in one month to get a brand new note 2. So I would say if you have the coverage for 9.99 a month they should definitely replace it. It's just whether or not the on backorder. If the refurbished ones are not on backorder then they ll get you a refurbished in 5 days or so our they can try to fix your phone but that can take 2-3 weeks. ThIs is what they told me before they realized the gs3 was on backorder. How this helps sorry for long explanation. I would definitely recommend geek squad to any one buying a smart phone though because there is no deductible and unlimited claims. Also they told me they don't care if your phone if Is rooted they will still try to fix it or replace it.
Sent from my SCH-I605 using xda app-developers app
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sean09232 said:
I have the geek squad through best buy and I pay 9.99 a month. I had gs3 before this that I bought in august at best buy. They replaced my gs3 twice one after I flashed miui and my phone wouldn't make phone calls or texts and once after the head phone Jack stopped working. Both times they gave me brand new gs3 in store same night they normally send it out and you can get a loaner smart phone for $50 deposit but because refurbished gs3 was on back order they gave me it brand new. Just last week I flashed slim bean 4.2.1 and had the same problem wouldn't make phone calls and after factory reset it was stuck in roaming they couldn't fix it. I told them I had been trying to get Verizon to give me alternate replacement because id been dropping alot of calls and they said because it was gonna be my third replacement and twice it was the sane problem they could give me a credit for $ 699.00 for the full value of the phone and I could pick any phone At best buy so I had them price match Amazon wireless and they have me the note 2 for $699.00 and I just had to start my geek squad program from that date even though I airway payed for this month but I figured it's worth paying for the geek squad twice in one month to get a brand new note 2. So I would say if you have the coverage for 9.99 a month they should definitely replace it. It's just whether or not the on backorder. If the refurbished ones are not on backorder then they ll get you a refurbished in 5 days or so our they can try to fix your phone but that can take 2-3 weeks. ThIs is what they told me before they realized the gs3 was on backorder. How this helps sorry for long explanation. I would definitely recommend geek squad to any one buying a smart phone though because there is no deductible and unlimited claims.
Sent from my SCH-I605 using xda app-developers app
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Your experience is a huge exception to the rule. No store here will give you a new phone from their store stock, even if refurbs are unavailable ( it is against Best Buy policy). You simply wait. Is it possible you have connections in the store?
Even with me making a public spectacle of Best Buy's shady Black Tie protection, I didn't get a new phone in-store.
adrynalyne said:
Your experience is a huge exception to the rule. No store here will give you a new phone from their store stock, even if refurbs are unavailable ( it is against Best Buy policy). You simply wait. Is it possible you have connections in the store?
Even with me making a public spectacle of Best Buy's shady Black Tie protection, I didn't get a new phone in-store.
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Click to collapse
No connections at all. The guy asked me do you want to have your phone repaired(2-3 weeks) or do you want a rapid exchange(5 days) I agreed to have phone repaired so I would get the same phone back. He put it in the computer and he said it told him to do rapid exchange then he tried that and it told him to replace it in Store. I had no thoughts of getting a brand new phone it just Happened that way then the 2nd time I didn't mention getting a new one the first time and the same thing happened and it was a different employee. The 3rd time just recently when I got the note 2 I didn't mention any thing about previous new replacements and they offered me another new replacement but i explained the situation with Verizon and wanting an alternate replacement than he told me they could fulfill the plan and give me the credit and that's what I did this time also different employee than 2 previous times. but I definitely don't have connections
Sent from my SCH-I605 using xda app-developers app
It will be covered. You'll have to wait about a week to get it back.
My suggestion is to always either break your phone to the max or damage the phone in away that you can restore to stock so no warranty issues arise.
Sent from my SCH-I605 using xda premium
Rebel908 said:
It will be covered. You'll have to wait about a week to get it back.
My suggestion is to always either break your phone to the max or damage the phone in away that you can restore to stock so no warranty issues arise.
Sent from my SCH-I605 using xda premium
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Black Tie is separate from the phone warranty. It is insurance, not a warranty.
Travisdroidx2 said:
Do they cover water damage though? I know assurian will not cover the device for water damage.
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Click to collapse
Actually, they do cover water damage.
adrynalyne said:
Black Tie is separate from the phone warranty. It is insurance, not a warranty.
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I understand that, but from what I have been told voiding the phone warranty would be grounds for not honoring the plan, same reasoning as to why Samsung would not honor the contract
Sent from my SCH-I605 using xda premium
Rebel908 said:
I understand that, but from what I have been told voiding the phone warranty would be grounds for not honoring the plan, same reasoning as to why Samsung would not honor the contract
Sent from my SCH-I605 using xda premium
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Click to collapse
Hogwash on whoever told you that.
The insurance is to cover things not covered by warranty.
For instance, dropping and breaking your phone voids the warranty. Naturally, Black Tie and other insurance comes into play then. If they didn't, that would be grounds for fraud on their part and many lawsuits would ensue.
The only things you need to worry about are what they don't cover according to their TOS.
Travisdroidx2 said:
Do they cover water damage though? I know assurian will not cover the device for water damage. They have those white stickers on battery and inside back of phone. When it gets wet it turns red. Not sure about best buy coverage but wanted to give you a heads up just in case. Sorry to hear about your loss that does suck.
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Click to collapse
Yeah they cover water damage ... its insurance. Like was stated it would open up a major can of worms if they had retarded stipulations.
Having worked for Best Buy Mobile for over 2 years now, I will share what GSP (Geek Squad Protection) means for you.
The plan is allowed only for phones purchased from Best Buy or a non-refurbished like-new iPhone not originally purchased from Best Buy. The plan is phone specific and can cover any phone Best Buy distributes.
Here is what the plan covers and the costs:
Covers:
Water Damage(full submersion and battery replacement)
Accidental damage, broken screen, hardware physicalities etc.
Software malfunctions/defects
Original purchased accessories included in phone packaging including earbuds, charger cable etc.
Unlimited Claims
No deductibles($0)
Loaner Phone coverage(some stores charge $50 deposits).
No commitment, can be cancelled by owner at any desired time
9.99 for smartphones/169.99 for 2 years outright
14.99 for iPhones/269.99 for 2 years outright
5.99 for basic phones/119.99 for 2 years outright
(if an outright plan is purchased, it can still be cancelled and prorated for months used as a refund).
Does not Cover:
Lost or Stolen Items
How it works:
Best Buy goes through a vendor known as Jabil to replace the phones made from service claims. Jabil is a facility that commisions the manufacturers to send parts to the facility to be manufactured back to original state OR send a completely new/already remanufactured device to Best Buy to return to you. The item is not classed "refurbished".
The process for the claim is 2-3 business days.
Exceptions:
If no phones are available on hand to be shipped in for the claim the item may be put on "backorder" where it may take 5-7 business days for it to be received.
If no phones are available and backorder is not an option, you may qualify for a substitute where you can choose an upgraded model of the current phone.
If the phone is not available to be backordered and no substitute exists, it is considered a repair which may take 1-2 weeks to return to the store. (it is the same unit that is sent to be repaired).
If any of these above conditions cannot be fulfilled or produce a working phone for you, Geek Squad "Junks-out" the phone (as stated in a post on the first page of this thread) where you get the full retail value of the phone when purchased to redeem in store on another phone.
I hope this clears up any misconceptions.
srath16 said:
Having worked for Best Buy Mobile for over 2 years now, I will share what GSP (Geek Squad Protection) means for you.
The plan is allowed only for phones purchased from Best Buy or a non-refurbished like-new iPhone not originally purchased from Best Buy. The plan is phone specific and can cover any phone Best Buy distributes.
Here is what the plan covers and the costs:
Covers:
Water Damage(full submersion and battery replacement)
Accidental damage, broken screen, hardware physicalities etc.
Software malfunctions/defects
Original purchased accessories included in phone packaging including earbuds, charger cable etc.
Unlimited Claims
No deductibles($0)
Loaner Phone coverage(some stores charge $50 deposits).
No commitment, can be cancelled by owner at any desired time
9.99 for smartphones/169.99 for 2 years outright
14.99 for iPhones/269.99 for 2 years outright
5.99 for basic phones/119.99 for 2 years outright
(if an outright plan is purchased, it can still be cancelled and prorated for months used as a refund).
Does not Cover:
Lost or Stolen Items
How it works:
Best Buy goes through a vendor known as Jabil to replace the phones made from service claims. Jabil is a facility that commisions the manufacturers to send parts to the facility to be manufactured back to original state OR send a completely new/already remanufactured device to Best Buy to return to you. The item is not classed "refurbished".
The process for the claim is 2-3 business days.
Exceptions:
If no phones are available on hand to be shipped in for the claim the item may be put on "backorder" where it may take 5-7 business days for it to be received.
If no phones are available and backorder is not an option, you may qualify for a substitute where you can choose an upgraded model of the current phone.
If the phone is not available to be backordered and no substitute exists, it is considered a repair which may take 1-2 weeks to return to the store. (it is the same unit that is sent to be repaired).
If any of these above conditions cannot be fulfilled or produce a working phone for you, Geek Squad "Junks-out" the phone (as stated in a post on the first page of this thread) where you get the full retail value of the phone when purchased to redeem in store on another phone.
I hope this clears up any misconceptions.
Click to expand...
Click to collapse
Thanks for clearng that up much appreciated
Sent from my SCH-I605 using xda app-developers app
Hi,
I thought I'd ask on here to see if anyone knows what to do with this.
Basically I had to RMA my prime back in September 2012. To cut a long story short the repair centre essentially damaged my prime and it has been back and forth for that reason ever since. They've never repaired it.
Fast forward to now and they currently have it in hand for the six or seventh time and they've turned round and said the warranty has expired and so they don't have to do anything.
My question is this: If the issue arose within the warranty, was caused by them, was reported within the warranty period and they accepted that it was covered, does that not still come under the warranty? Regardless of whether it has lapsed.
I even gave concerns about sending it in again as the warranty was nearly up and they said that the work carried out is covered for 3 months. They now say that isn't the case.
I also pointed out to them that in the early part of 2012 I took them up on their offer of extending the warranty to 18 months in the UK for free. They say they no longer have the list.
Does anyone have any advice. I'm feeling very frustrated right now and they're going to try to charge me for sending it in. I feel conned right now.
Thanks
Sent from my HTC Sensation using Tapatalk 2
If you registered the tfp with Asus then if you go to https://account.asus.com/product_list.aspx?lang=en-us (I'm not sure if that link will give a login screen to "my asus" - you could try this http://support.asus.com/warranty.aspx?SLanguage=en&m=Eee%20Pad%20Transformer%20Prime%20TF201 and login and select "my registered products". If you click on the icon to the right of your tfp (blue circle with pen inside) you should then get a new screen with the words "You have activated warranty extension for this product."
If you are out of luck with that (I can't remember how Asus "issued" the extension to suggest other "evidence") then persuade them to ship it back to you free of charge. Having got it back schedule out the dates that the tfp has been away for repair, why you sent it and what repair was made, supporting if possible with documentation. and then go to the retailer that sold it and as nicely as possible say that you have had to come to them because the manufacturer has failed to repair it and you have been advised to bring it to them because in view of the cost and the age of the item it is not fit for the purpose for which it was sold. Google and read about Sale of Goods Act ( SOGA ) before the visit
Thank you for your response. All very useful information.
Sent from my HTC Sensation using Tapatalk 2
I logged in and it does indeed say that the warranty extension is activated.
Sent from my HTC Sensation using Tapatalk 2
You won't believe this.
I emailed them back to say that I've seen the warranty extension is activated. They just emailed me back and very nicely said that if I can prove that it says that they will happily escalate my case.
I just logged in again and it now says I don't have an active extended warranty!
Lucky I took a screen print.
I smell a court case.
Sent from my HTC Sensation using Tapatalk 2
And guess what my machine now says "Enable warranty extension". I hope this is a transient error!!!!!!!!!!!!!!!
You can always use the Statutory Warranty that is at least 2 years across the EU/EEA (I understand you bought the tablet in UK). Remember that it is the Vendor that sold you the tablet is responsible for repairs in this case, not Manufacturer. This applies only if you bought it as an individual, not a company.
http://www.adviceguide.org.uk/consumer_e
llothar said:
You can always use the Statutory Warranty that is at least 2 years across the EU/EEA (I understand you bought the tablet in UK). Remember that it is the Vendor that sold you the tablet is responsible for repairs in this case, not Manufacturer. This applies only if you bought it as an individual, not a company.
http://www.adviceguide.org.uk/consumer_e
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I bought mine from Comet. They went in to administration last year. So, no hope there. I could take it up with my credit card company as a last ditch, under soga. I just really want ASUS to sort it out as a matter of principle.
Sent from my HTC Sensation using Tapatalk 2
The Lumia 920, which I bought at Microsoft store back in February of this year, stopped charging via wireless. I took it to the Microsoft store to see what can be done (expecting Apple like treatment) and the store manager gave me 2 options:
1. To have the phone sent to Nokia for repairs - the warranty center will check the phone and let me know if the repair is within warranty.
2. Exchange the phone for a new one, but only if I buy a 2 years extended warranty for $99. He said he will wave the $50 replacement fee this time only.
I did go with option #2 and walked away with the new phone. The problem is that the new phone has a headphones jack issue - the sound only plays from the right headphone. I suspect if i take the phone back it will be exchanged for a new one outside of extended warranty.
So my question is: Did I make a mistake for buying the extended warranty? I have a feeling that this phone will be out of date (and possibly not supported by MSFT) before the 2 years extended warranty runs out. $99 is the 1/5 of the price of the new phone...
Thoughts?
You bought an extended warranty. That now covers the phone with the headphone issue. Your old phone no longer exist and everything is about the new one. That being said you should be able to get the new one fixed at no charge. I also think the MS store ripped you off. They should not be able to legally require you to buy an extended contract to get a phone replaced. Honestly I would fight this since we are dealing with a 600 USD phone here that should be replaced for free as long as it is with in warranty. Also does the extended warranty cover things like drops or water damage? If not then you wasted your money on the warranty. The AT&T extended warranty which cost an extra 9 bucks a month covers ANYTHING that can or could happen to phone rather accidental or on purpose for the length of the contract. I could drop it then back my car over it and they would replace it no questions asked.
Solarenemy68 said:
You bought an extended warranty. That now covers the phone with the headphone issue. Your old phone no longer exist and everything is about the new one. That being said you should be able to get the new one fixed at no charge. I also think the MS store ripped you off. They should not be able to legally require you to buy an extended contract to get a phone replaced. Honestly I would fight this since we are dealing with a 600 USD phone here that should be replaced for free as long as it is with in warranty. Also does the extended warranty cover things like drops or water damage? If not then you wasted your money on the warranty. The AT&T extended warranty which cost an extra 9 bucks a month covers ANYTHING that can or could happen to phone rather accidental or on purpose for the length of the contract. I could drop it then back my car over it and they would replace it no questions asked.
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That was the first option he was offered from the store. They do not have to replace the device on the spot, they are allowed to send it in for repair. At least, that's how our law in germany is, not sure about other countries.
Localhorst86 said:
That was the first option he was offered from the store. They do not have to replace the device on the spot, they are allowed to send it in for repair. At least, that's how our law in germany is, not sure about other countries.
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Unless Germany is just strange, there really is no law that dictates this. It is just what most have accepted as the norm and so the businesses use such policies becuase they can and no one knows better. As the paying customer you have a right to decide ho it is handled if it is under warranty. Typically you just ask then to give you a new phone on the spot and then they do whatever with the bad one. The usually will send it in for repair then sell it as a refurbished unit. Sometimes rather than a new phone they will offer you a refurb which many times is better becuase it has all the known issue of a new unit fixed.
Of course this all does not really matter now as what done is done but in the future, as a paying customer it helps to know your rights and not to let the business take you for a ride.
Solarenemy68 said:
Unless Germany is just strange, there really is no law that dictates this. It is just what most have accepted as the norm and so the businesses use such policies becuase they can and no one knows better. As the paying customer you have a right to decide ho it is handled if it is under warranty.
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This is definatelly not true for germany. In germany Law dictates that the customer has to allow the seller/manufacturer to fix a broken device or item 3 times in a reasonable ammount of time. Court orders have proven that this means a shop can send the item in for repair and is not forced to either give you a brand new phone or a "rental" unit. He can also offer you to nullify the sales contract and refund you (note: offer, not force). If the seller decides to replace the phone, he still is not forced to replace it on the spot but in a reasonable ammount of time it takes for a replacement unit to arrive. If the seller/manufacturer fails to deliver a fully working product after the third try (note that the law does not explicitly state "third try" or "three times" but again uses the wording "reasonable" - which courts have often ruled to be three or four times) you can demand he refunds you the full price of the item.
EDIT: I can also not believe that other countries, including the US, can by law force the seller to replace the item on the spot. It's simply not reasonable as it would require the seller to keep a sufficient stock of devices in storage he can effectively not sell to customers as they need to be held back for "replacements".
Localhorst86 said:
This is definatelly not true for germany. In germany Law dictates that the customer has to allow the seller/manufacturer to fix a broken device or item 3 times in a reasonable ammount of time. Court orders have proven that this means a shop can send the item in for repair and is not forced to either give you a brand new phone or a "rental" unit. He can also offer you to nullify the sales contract and refund you (note: offer, not force). If the seller decides to replace the phone, he still is not forced to replace it on the spot but in a reasonable ammount of time it takes for a replacement unit to arrive. If the seller/manufacturer fails to deliver a fully working product after the third try (note that the law does not explicitly state "third try" or "three times" but again uses the wording "reasonable" - which courts have often ruled to be three or four times) you can demand he refunds you the full price of the item.
EDIT: I can also not believe that other countries, including the US, can by law force the seller to replace the item on the spot. It's simply not reasonable as it would require the seller to keep a sufficient stock of devices in storage he can effectively not sell to customers as they need to be held back for "replacements".
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I never said it was a law, but buyers right. They do not have to replace it on the spot unless the customer asks to do so. Most don't becuase they do not know they have that right. So no a store does not keep stock becuase they very rarely have to replace a phone on the spot.
Solarenemy68 said:
I never said it was a law, but buyers right.
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If it is not in the law, how can it be buyers right? There has to be a law governing the rights and dutys of all parties involved in a purchase.
Just wanted to share
The screen on my G2 was coming away from the body slightly so I sent it off to repair (UK) It came back :-
1. Brand new external parts
2. New battery
3. New camera lens
4. Factory reset but still rooted
5. SU installed for me
5. Internal storage - all data intact
6. TWRP still installed
7. Latest software
I hope others get the same service
obvious said:
Just wanted to share
The screen on my G2 was coming away from the body slightly so I sent it off to repair (UK) It came back :-
1. Brand new external parts
2. New battery
3. New camera lens
4. Factory reset but still rooted
5. SU installed for me
5. Internal storage - all data intact
6. TWRP still installed
7. Latest software
I hope others get the same service
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Click to collapse
How long was the turn around time? I can't imagine it was quick coming from the US.
obvious said:
Just wanted to share
The screen on my G2 was coming away from the body slightly so I sent it off to repair (UK) It came back :-
1. Brand new external parts
2. New battery
3. New camera lens
4. Factory reset but still rooted
5. SU installed for me
5. Internal storage - all data intact
6. TWRP still installed
7. Latest software
I hope others get the same service
Click to expand...
Click to collapse
The screen is starting to come away from mine so this is good news. How long did it take?
Also, I take it your phone is still within warranty?
stuedub said:
The screen is starting to come away from mine so this is good news. How long did it take?
Also, I take it your phone is still within warranty?
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It took a week and it's 6 months old so well in-warranty
obvious said:
It took a week and it's 6 months old so well in-warranty
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Thanks.
Mine is 1 year & 2 months old, I was sure there was a 24 month warranty, however checking their website it seems there's a year.
stuedub said:
Thanks.
Mine is 1 year & 2 months old, I was sure there was a 24 month warranty, however checking their website it seems there's a year.
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2 year warranty as per "European Directive on certain aspects of the sale of consumer goods and associated guarantees (1999/44/EC)" which was enacted in Ireland under SI 11/2003
6 years to claim against a fault as per Statute of Limitations (IE) but if claiming under this you need to be able to argue that the problem was not your fault and not due to reasonable wear and tear.
That should give you some leverage
Dag...sucks for us US Customers lol
That was awesome.
Basically you have a brand new phone.
Wish the US tech service was that awesome
obvious said:
2 year warranty as per "European Directive on certain aspects of the sale of consumer goods and associated guarantees (1999/44/EC)" which was enacted in Ireland under SI 11/2003
6 years to claim against a fault as per Statute of Limitations (IE) but if claiming under this you need to be able to argue that the problem was not your fault and not due to reasonable wear and tear.
That should give you some leverage
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Excellent. Thanks very much!
So I contacted LG UK, gave them my IMEI and they have informed me that they can't help. The device is from Taiwan & specific to Chunghwa Telecom. Obviously the seller on Amazon had this imported.
I've no idea where I stand on this as LG UK say they can't help. I've contacted the seller to see what can be done.
I have a Taiwanese phone with a warranty in Taiwan but I'm located in Ireland & purchased the phone from Amazon UK.
obvious said:
2 year warranty as per "European Directive on certain aspects of the sale of consumer goods and associated guarantees (1999/44/EC)"
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Really weird that English doesn't have a different word for the manufacture warranty and the warranty from the retailer. In German it is "Garantie" for the manufacturer warranty and "Gewährleistung" for the retailer warranty. The legislation you quote is only in regards to the retailer, not the manufacturer. The warranty that people usually talk about is a guarantee from the manufacturer and it usually runs from 1 year to lifetime depending on the goods and has various different exclusions and services. The 24 month warranty you talk about is only really good for 6 months, because in the first 6 months after sale, the retailer has to proof that the damage wasn't there to begin with (which is nearly impossible). However, after 6 months, the proof is on the consumer, you have to proof that the damage didn't result by you (mis)using it, which only usually works if the manufacturer admits that there is a production problem of some kind that results in stuff getting broken during the lifetime of the device. LG has nothing to do with the 24 month warranty given to you by the EU legislation.
i live in Turkey and lg`s technical service is rubbish. My device is still in warranty.i was updating the device from pc suite and something went wrong download mode and recovery has gone.so as operating system was not booting. i sent it to lg service. and after waiting 2 weeks they sent it back. they didnt even touch my device.they say the device was rooted.i used samsung devices before lg and i sent my device to warranty while it is rooted.they repaired it all the time.at the moment i fixed my device by short pinning.but my warranty possibly gone because of opening the screws of the device.I am pretty satisfied with my d802 but if i want to switch to another device i wont pay more money just for useless warranty.They always find something to blame users. These are all money traps
Death666Angel said:
Really weird that English doesn't have a different word for the manufacture warranty and the warranty from the retailer. In German it is "Garantie" for the manufacturer warranty and "Gewährleistung" for the retailer warranty. The legislation you quote is only in regards to the retailer, not the manufacturer. The warranty that people usually talk about is a guarantee from the manufacturer and it usually runs from 1 year to lifetime depending on the goods and has various different exclusions and services. The 24 month warranty you talk about is only really good for 6 months, because in the first 6 months after sale, the retailer has to proof that the damage wasn't there to begin with (which is nearly impossible).However, after 6 months, the proof is on the consumer, you have to proof that the damage didn't result by you (mis)using it, which only usually works if the manufacturer admits that there is a production problem of some kind that results in stuff getting broken during the lifetime of the device. LG has nothing to do with the 24 month warranty given to you by the EU legislation.
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You're right. The legislation applies to the retailer. Legally, guarantees and warranties are usually irrelevant except insofar as they may exceed the relevant statutes. In the real world, moving up the chain of command as far as an email to the chief exec or a 'letter before action' to the retailer will often avoid the need for anything 'legal'. If it ever goes legal then first line magistrates tend to look on cases on a 'common sense' basis rather than being too interested in the legal niceties.
In any case, it's often worth pressing for a repair/replacement if an item fails just outside of any guarantee/warranty period.