Just wanted to share
The screen on my G2 was coming away from the body slightly so I sent it off to repair (UK) It came back :-
1. Brand new external parts
2. New battery
3. New camera lens
4. Factory reset but still rooted
5. SU installed for me
5. Internal storage - all data intact
6. TWRP still installed
7. Latest software
I hope others get the same service
obvious said:
Just wanted to share
The screen on my G2 was coming away from the body slightly so I sent it off to repair (UK) It came back :-
1. Brand new external parts
2. New battery
3. New camera lens
4. Factory reset but still rooted
5. SU installed for me
5. Internal storage - all data intact
6. TWRP still installed
7. Latest software
I hope others get the same service
Click to expand...
Click to collapse
How long was the turn around time? I can't imagine it was quick coming from the US.
obvious said:
Just wanted to share
The screen on my G2 was coming away from the body slightly so I sent it off to repair (UK) It came back :-
1. Brand new external parts
2. New battery
3. New camera lens
4. Factory reset but still rooted
5. SU installed for me
5. Internal storage - all data intact
6. TWRP still installed
7. Latest software
I hope others get the same service
Click to expand...
Click to collapse
The screen is starting to come away from mine so this is good news. How long did it take?
Also, I take it your phone is still within warranty?
stuedub said:
The screen is starting to come away from mine so this is good news. How long did it take?
Also, I take it your phone is still within warranty?
Click to expand...
Click to collapse
It took a week and it's 6 months old so well in-warranty
obvious said:
It took a week and it's 6 months old so well in-warranty
Click to expand...
Click to collapse
Thanks.
Mine is 1 year & 2 months old, I was sure there was a 24 month warranty, however checking their website it seems there's a year.
stuedub said:
Thanks.
Mine is 1 year & 2 months old, I was sure there was a 24 month warranty, however checking their website it seems there's a year.
Click to expand...
Click to collapse
2 year warranty as per "European Directive on certain aspects of the sale of consumer goods and associated guarantees (1999/44/EC)" which was enacted in Ireland under SI 11/2003
6 years to claim against a fault as per Statute of Limitations (IE) but if claiming under this you need to be able to argue that the problem was not your fault and not due to reasonable wear and tear.
That should give you some leverage
Dag...sucks for us US Customers lol
That was awesome.
Basically you have a brand new phone.
Wish the US tech service was that awesome
obvious said:
2 year warranty as per "European Directive on certain aspects of the sale of consumer goods and associated guarantees (1999/44/EC)" which was enacted in Ireland under SI 11/2003
6 years to claim against a fault as per Statute of Limitations (IE) but if claiming under this you need to be able to argue that the problem was not your fault and not due to reasonable wear and tear.
That should give you some leverage
Click to expand...
Click to collapse
Excellent. Thanks very much!
So I contacted LG UK, gave them my IMEI and they have informed me that they can't help. The device is from Taiwan & specific to Chunghwa Telecom. Obviously the seller on Amazon had this imported.
I've no idea where I stand on this as LG UK say they can't help. I've contacted the seller to see what can be done.
I have a Taiwanese phone with a warranty in Taiwan but I'm located in Ireland & purchased the phone from Amazon UK.
obvious said:
2 year warranty as per "European Directive on certain aspects of the sale of consumer goods and associated guarantees (1999/44/EC)"
Click to expand...
Click to collapse
Really weird that English doesn't have a different word for the manufacture warranty and the warranty from the retailer. In German it is "Garantie" for the manufacturer warranty and "Gewährleistung" for the retailer warranty. The legislation you quote is only in regards to the retailer, not the manufacturer. The warranty that people usually talk about is a guarantee from the manufacturer and it usually runs from 1 year to lifetime depending on the goods and has various different exclusions and services. The 24 month warranty you talk about is only really good for 6 months, because in the first 6 months after sale, the retailer has to proof that the damage wasn't there to begin with (which is nearly impossible). However, after 6 months, the proof is on the consumer, you have to proof that the damage didn't result by you (mis)using it, which only usually works if the manufacturer admits that there is a production problem of some kind that results in stuff getting broken during the lifetime of the device. LG has nothing to do with the 24 month warranty given to you by the EU legislation.
i live in Turkey and lg`s technical service is rubbish. My device is still in warranty.i was updating the device from pc suite and something went wrong download mode and recovery has gone.so as operating system was not booting. i sent it to lg service. and after waiting 2 weeks they sent it back. they didnt even touch my device.they say the device was rooted.i used samsung devices before lg and i sent my device to warranty while it is rooted.they repaired it all the time.at the moment i fixed my device by short pinning.but my warranty possibly gone because of opening the screws of the device.I am pretty satisfied with my d802 but if i want to switch to another device i wont pay more money just for useless warranty.They always find something to blame users. These are all money traps
Death666Angel said:
Really weird that English doesn't have a different word for the manufacture warranty and the warranty from the retailer. In German it is "Garantie" for the manufacturer warranty and "Gewährleistung" for the retailer warranty. The legislation you quote is only in regards to the retailer, not the manufacturer. The warranty that people usually talk about is a guarantee from the manufacturer and it usually runs from 1 year to lifetime depending on the goods and has various different exclusions and services. The 24 month warranty you talk about is only really good for 6 months, because in the first 6 months after sale, the retailer has to proof that the damage wasn't there to begin with (which is nearly impossible).However, after 6 months, the proof is on the consumer, you have to proof that the damage didn't result by you (mis)using it, which only usually works if the manufacturer admits that there is a production problem of some kind that results in stuff getting broken during the lifetime of the device. LG has nothing to do with the 24 month warranty given to you by the EU legislation.
Click to expand...
Click to collapse
You're right. The legislation applies to the retailer. Legally, guarantees and warranties are usually irrelevant except insofar as they may exceed the relevant statutes. In the real world, moving up the chain of command as far as an email to the chief exec or a 'letter before action' to the retailer will often avoid the need for anything 'legal'. If it ever goes legal then first line magistrates tend to look on cases on a 'common sense' basis rather than being too interested in the legal niceties.
In any case, it's often worth pressing for a repair/replacement if an item fails just outside of any guarantee/warranty period.
Related
As the title says..
Also know any good UK repair sites to send my phone off to?
Thanks
all electronic products sold in the uk carry a 1 year manufacturers warranty against hardware faults and most software issues. ("fit for use") they do not have to refund the cost of returning it to them, and they shouldn't charge you for them returning it to you, unless there is no fault found in which case they can charge a shipping and handling fee.
if you bought it from eg. carfonewarewolf with a sim/contract or on contract from a network, then they should be your first point of contact, and again, it's usually a year, though if you bought it with no sim, just plain bought it, then they can simply refer you to the manufacturer.
(standard 30 day new product rules apply, for first 30 days always go back to where it was bought and they should replace it.)
samsamuel said:
all electronic products sold in the uk carry a 1 year manufacturers warranty against hardware faults and most software issues. ("fit for use") they do not have to refund the cost of returning it to them, and they shouldn't charge you for them returning it to you, unless there is no fault found in which case they can charge a shipping and handling fee.
if you bought it from eg. carfonewarewolf with a sim/contract or on contract from a network, then they should be your first point of contact, and again, it's usually a year, though if you bought it with no sim, just plain bought it, then they can simply refer you to the manufacturer.
(standard 30 day new product rules apply, for first 30 days always go back to where it was bought and they should replace it.)
Click to expand...
Click to collapse
Thank you very much. Looks like im out of warranty by 3 months or so Typical. Looks like Ill have to look for a repair shop
I asked HTC UK this question and was told 2 year warranty. They also confirmed my warranty end date.
Quote: "the warranty is 2 years from purchase"
I was having issues with the phone being in car kit mode, but WD40 the usb port and gave it a clean; seems to have solved it as I was dreading having to get a new phone/pay for repair. Luckily I still have a years warranty.
xandraw9 said:
Quote: "the warranty is 2 years from purchase"
Click to expand...
Click to collapse
in that case i stand corrected. I can say i've never dealt with an electronics dealer that offered more than one year, unless you pay of cousre, heh.
@op if you do speak to HTC, let us know if they say yes or no.
Ill give them a call tomorrow.
Been reading up their website and they say 1 year from purchase, and also..
Examples of Non Warranty chargeable repair due to Misuse and / or accident includes: Damage to the charger connector socket pins through use of undue force.
http://service.europe.htc.com/Warrenties.aspx
http://service.europe.htc.com/terms.aspx
kanesw said:
Ill give them a call tomorrow.
Been reading up their website and they say 1 year from purchase, and also..
Examples of Non Warranty chargeable repair due to Misuse and / or accident includes: Damage to the charger connector socket pins through use of undue force.
http://service.europe.htc.com/Warrenties.aspx
http://service.europe.htc.com/terms.aspx
Click to expand...
Click to collapse
Mostly the warranty of electronic products is 1 year; but some sores (in combination with the manufacturer) gives one year plus = 2 years.
But don't forget, warranty is only valid on production errors; and only on the device it self. Batteries and accessories have only 6 months warranty
I really wanted to like the S3, but after 8 days with it I'm missing my S2.
The s3 seems really laggy in comparison with the S2. Today I was running copilot together with whatsapp in the background. I went to make a call and the phone phone just grinded to a halt. Together with the dimmer screen and wifi problems I just want to return this and go back to the s2.
Problem with 3 is if you've made a call you've blown the 14 days cooling off. How will they know if I've made a call on it if I restore and wipe the phone? Apart from checking their network logs for IMEI is there any other way for them to know I've used it? I didn't activate the sim either, just cut my old one down.
Any advice?
The sale of goods act overrides three's policies.
If you haven't seen the device in question prior to purchasing it, you've got 7 days in which to send it back. This only applies if you got it online or over the phone and had it sent to you.
Sent from my GT-I9300 using Tapatalk 2
Ahh.. I'm I between 7&14 days so the law is not on my side.
How would 3 know if the phone has been used? Is there a call timer they can check?
Hi,
I not understand that you say The s3 seems really laggy in comparison with the S2 - I have both phones and the s3 is far more faster and no lags......
But your questions was about how they can see if you use the phone. There is a internal counter in the phone, I doubt they will check the IMEI connections.
I certainly don't regret buying it because it is an amazing phone but I do wish I waited longer before buying it instead of getting on release day. because I can't save my own words, had to wait for solution to no mass storage mode and transferring Apps to external SD and can't use my old MHL cable and obviously have to wait for custom Roms and kernels, so I kinda wish I waited until next week so I could enjoy my phone more out the box.
Michael,
Its a shame that you feel this way.
I think the S3 is a great phone.
Initially I was not too impressed with the looks of the device due to it rather resembling an iphone 3GS, but once I got it and started playing around with it, it slowly won me over.
Moreover, I think The S3 compared with the S2 is pretty good out of the box standard. Eventhough it does come with bloatware and Samsung customised ICS, both very useable.
I have now just rooted and am running custom ROM and its even better =)
I hope you work out a solution to your problem.
btw - If you were to return the phone, do you intend to take a step back and continue to use the S2? or buy an iPhone 5?
No like I said it is an amazing phone but it is as riddled with early problems that were a big deal for me, and it's been nearly 3 weeks and only just getting the phone running the way I like with a combination of basic Apps and command line, and I ordered a MHL cable that's supposed to be S3 compatible so just gatm to see, so it is only now s can really enjoy the phone for what it is.
Sorry, the post was more meant for OP.
Just installed Omega 5.2 on mine.
matttye said:
The sale of goods act overrides three's policies.
If you haven't seen the device in question prior to purchasing it, you've got 7 days in which to send it back. This only applies if you got it online or over the phone and had it sent to you.
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
Indeed it does but your understanding of the law is wrong. You are entitled to inspect the goods. The Distance Selling Regs (which is what you are actually referring to) do not give you carte blanche to use the phone for a week before returning it.
Three's policy is (broadly) in line with the law.
Stock S3 is faster than stock S2.
Any S3 rom is slower than most custom S2 rom. Just my 2c...Although I still love my S3.
Flash the original firmware and ur call logs will be gone. Don't think they would check Imei with a phone so new.
Sent from my GT-I9300 using xda premium
dave_uk said:
Indeed it does but your understanding of the law is wrong. You are entitled to inspect the goods. The Distance Selling Regs (which is what you are actually referring to) do not give you carte blanche to use the phone for a week before returning it.
Three's policy is (broadly) in line with the law.
Click to expand...
Click to collapse
http://whatconsumer.co.uk/returns-and-refunds/
" Under the distance selling regulations, you are quite within your rights to change your mind at any time within the first seven days, return the goods and get a full refund. This means without financial penalty of any kind – such as a cancellation charge or a ‘restocking’ fee. The supplier must also refund any delivery charges paid by you, and any other costs related to the contract. Refunds must be made within 30 days from cancellation, whether or not the goods have been sent back. Any related credit agreements will also cease to exist."
Sent from my GT-I9300 using Tapatalk 2
What you have to be aware of in the UK a contract phone is not a sale but an inducement to buy the contract .
All you can do is wipe phone remove root and rom count and try to return .
moneysavingexpert forum has a dedicated mobile phone section with guys and gals more clued up on your exact rights in the mobile phone world .
jje
matttye said:
http://whatconsumer.co.uk/returns-and-refunds/
" Under the distance selling regulations, you are quite within your rights to change your mind at any time within the first seven days, return the goods and get a full refund. This means without financial penalty of any kind – such as a cancellation charge or a ‘restocking’ fee. The supplier must also refund any delivery charges paid by you, and any other costs related to the contract. Refunds must be made within 30 days from cancellation, whether or not the goods have been sent back. Any related credit agreements will also cease to exist."
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
Not if you have used them. The purpose of the legislation is to give you the same opportunity to inspect the goods as you would have in a shop. As I said, it doesn't allow you to use for a week then return, even if some co's let you do that.
dave_uk said:
Not if you have used them. The purpose of the legislation is to give you the same opportunity to inspect the goods as you would have in a shop. As I said, it doesn't allow you to use for a week then return, even if some co's let you do that.
Click to expand...
Click to collapse
From the same page:
"Packaging
Under a distance selling contract, a supplier cannot make refunds subject to the goods being returned unopened in their original packaging. One of the principles of the distance selling regulations is to give you a chance to examine the goods at home, not having had a chance to do so in the shop. It would be impossible for you to do this without opening the packaging and trying the product out. Having said this, you will still be under a duty to take reasonable care of the goods while in your possession, and may be subject to certain instructions such as not to wear shoes outdoors, or remove hygiene seals. But you can never be penalised simply because you did not return the goods in their original packaging."
You obviously can't inspect the goods without opening them and trying them out.
Sent from my GT-I9300 using Tapatalk 2
Not sure if anyone has stipulated this but in the UK u can return ur phone within 14 days as long as the phone is "as purchased" with all the gear intact (obviously really) and u have to settle any outstanding costs u may have incurred (calls texts etc). They have to accept and cancel its consumer law (this happened to me 2 weeks ago as it happens I was told this by both ofcom and citizens advice) there is a certain law u can quote but I can't find it (although when I said consumer law they sort of caved)
Sent from my GT-I9300 using XDA
matttye said:
From the same page:
"Packaging
Under a distance selling contract, a supplier cannot make refunds subject to the goods being returned unopened in their original packaging. One of the principles of the distance selling regulations is to give you a chance to examine the goods at home, not having had a chance to do so in the shop. It would be impossible for you to do this without opening the packaging and trying the product out. Having said this, you will still be under a duty to take reasonable care of the goods while in your possession, and may be subject to certain instructions such as not to wear shoes outdoors, or remove hygiene seals. But you can never be penalised simply because you did not return the goods in their original packaging."
You obviously can't inspect the goods without opening them and trying them out.
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
Opening yes, "trying out" perhaps. Putting your SIM in and using for a week, no. You couldn't do that in a shop could you? Anyway, the networks rely on the fact that you are also purchasing a contract for services, and they are legally entitled to say that once you use the SIM, you are accepting the contract and waiving distance selling protections. So even if you could return the phone, you'd be stuck with the contract. The law on the subject is a lot more complex than people think.
laneyofdeath said:
Not sure if anyone has stipulated this but in the UK u can return ur phone within 14 days as long as the phone is "as purchased" with all the gear intact (obviously really) and u have to settle any outstanding costs u may have incurred (calls texts etc). They have to accept and cancel its consumer law (this happened to me 2 weeks ago as it happens I was told this by both ofcom and citizens advice) there is a certain law u can quote but I can't find it (although when I said consumer law they sort of caved)
Sent from my GT-I9300 using XDA
Click to expand...
Click to collapse
This is just utter nonsense.
dave_uk said:
Opening yes, "trying out" perhaps. Putting your SIM in and using for a week, no. You couldn't do that in a shop could you? Anyway, the networks rely on the fact that you are also purchasing a contract for services, and they are legally entitled to say that once you use the SIM, you are accepting the contract and waiving distance selling protections. So even if you could return the phone, you'd be stuck with the contract. The law on the subject is a lot more complex than people think.
This is just utter nonsense.
Click to expand...
Click to collapse
Funny that if it was nonsense I'd still have a HOX this was my experience so there u go
Sent from my GT-I9300 using XDA
laneyofdeath said:
Funny that if it was nonsense I'd still have a HOX this was my experience so there u go
Sent from my GT-I9300 using XDA
Click to expand...
Click to collapse
The fact that it was your experience does not make it the law, which it isn't.
-Removed-
Sent from my GT-I9300 using XDA
Received my Prime 2 weeks ago. After finding device unusable due to lag I unlocked bootloader and installed custom ROM. Afetr a few days use I noticed really bad screen bleed on right side of unit due to what seems to be a slightly loosely fitted screen. I called for an RMA confident because I had read lots of stories on here about repairs for free after unlocking. Well its all BS here in the UK, they refused to repair for free, they want £40 for me to send it to Czech Republic, £60 to look at it then £100 for new motherboard to remove unlock (even tho i stated this isnt required they said they have to do it) and then an estimate of £100 to fix screen issue. £300 to repair a £500 item thats 10 days old. Basically, I will never buy an ASUS item ever again. shocking product, shocking service. Actually going to throw it in the bin........
Why not just take/send it back to the retailer?
"If there is an obvious fault with the item at any time within the first 6 months and it has not been caused by wear and tear or misuse, your first port of call must be the shop you bought it from. They have the responsibility to put the matter right, and should not evade this responsibility by referring you to the manufacturer in the context of a guarantee or warranty".
I bought it from VERY and they are saying that because I have unlocked it, it invalidates any form of warranty. They stated that if i had reported issue before unlocking it they could replace it but as I unlocked it I have to go through ASUS.
MarcWhittle said:
I bought it from VERY and they are saying that because I have unlocked it, it invalidates any form of warranty. They stated that if i had reported issue before unlocking it they could replace it but as I unlocked it I have to go through ASUS.
Click to expand...
Click to collapse
Tell them to sod off. Your unlocking agreement is between you and ASUS. It did not affect your relationship with the reseller in any way what so ever.
MarcWhittle said:
Received my Prime 2 weeks ago. After finding device unusable due to lag I unlocked bootloader and installed custom ROM. Afetr a few days use I noticed really bad screen bleed on right side of unit due to what seems to be a slightly loosely fitted screen. I called for an RMA confident because I had read lots of stories on here about repairs for free after unlocking. Well its all BS here in the UK, they refused to repair for free, they want £40 for me to send it to Czech Republic, £60 to look at it then £100 for new motherboard to remove unlock (even tho i stated this isnt required they said they have to do it) and then an estimate of £100 to fix screen issue. £300 to repair a £500 item thats 10 days old. Basically, I will never buy an ASUS item ever again. shocking product, shocking service. Actually going to throw it in the bin........
Click to expand...
Click to collapse
I just want to make sure I understand:
1) You unlocked your device and read the official and explicit disclaimers on voiding warranty if you were to proceed with unlocking.
2) You relied upon unofficial anecdotes by forum members suggesting they had success with warranty service despite unlocking.
3) You did not receive an second, official position on the issue from ASUS on unlocking bootloaders.
4) You took and accepted a risk in accepting the unofficial anecdotes that warranty service would be accepted with an unlocked bootloader, knowing full well that was not an official position of ASUS.
5) Your warranty has now been denied.
6) You're now blaming ASUS for poor service.
...Okay.
Sucky as it is that was the risk of unlocking...
But screen bleeding/loosy screen might be easily fixable by opening up your prime yourself (hey, warranty is gone anyway). Can't find the thread as fast but look around (and on youtube) for some guides on opening your prime and fixing lightbleed/wifi.
Forget what you have done - unless you believe that light bleed can be caused by software (if it can then I wonder if software can repair it). I understand that the ASUS warranty conditions are not enforceable in the US - there's an item on it on an Android web site (not a forum). Very are a significant mail order operation. Look at http://www.very.co.uk/help/en/online-help-system.page?choice=group&segment=789 and their statement:
Sale of Goods Act 1979
If any product we supply fails prematurely due to an inherent fault (manufacturing defect), we will provide you with an appropriate remedy e.g. repair, replacement, or refund. Just call us on 08448 222 321.
There is sufficient evidence on this site that light bleed is an inherent fault
teardown:
http://www.anandtech.com/show/5286/asus-eee-pad-transformer-prime-teardown
i got insurance on mine covering any accidental damage. Im not advocating fraud but there is incurance out there for tablets...
Depending on the retailer most places have a 14 day return policy (at least around here) for tablets or TV's and other specific items. Always inquire "If i have any defects with this product how long do i have to return it or replace it".
If there is a defect in the screen why tell them you unlocked it? "Hey, i want to replace / return this tablet" "Why" "Mura in the edge of the screen, the light bleed is getting pretty bad and its only getting worse over time"
Thats it. If they ask if its unlocked play dumb. "Idunno, its my brothers, i dont think so"
I dont know what to tell OP other than maybe try closing the ticket and starting a new RMA ticket with a different Asus rep maybe they will be more understanding? Screen bleed cant be caused by unlocking however you did void your warrenty they dont owe you anything.
Let this serve as a lesson to everyone, dont unlock unless your 110% happy with the hardware.
Hawke84 said:
teardown:
http://www.anandtech.com/show/5286/asus-eee-pad-transformer-prime-teardown
i got insurance on mine covering any accidental damage. Im not advocating fraud but there is incurance out there for tablets...
Click to expand...
Click to collapse
You are right.When I bought mine, as I knew about all the problems this tablet was having I also bought a 1 year insurance(can renew it for 1 more after after the first year) for £60, that covers pretty much everything that happens with the device, caused by myself or not, this service is available for every single electronic equipment bought in Sweden. Hope you have something like this in the UK as well.
I would keep trying with the retailer, unless you actually have them document something with your particular serial number and put a huge red flag on it that every employee will immediately see, I think you will be able to talk to the right person and have them do an exchange for a new one.
Thanks for all the replys guys. I called Trading Standards today and they basically told me VERY dont have a leg to stand on. Unlocked or not, all that does is invalidate contract with ASUS for warranty, under the SOGA very HAVE to replace it. I phoned them back and told them all this and they are still disagreeing!! Spoke to TS a second time and they told me to send it back with a letter telling them they have to replace it, and even linked me to a site to cut and paste some handy legal jargon for them!
deadlocked007 said:
Why the Hell would you tell them its unlocked dumbass...
Sent from my PG86100 using xda app-developers app
Click to expand...
Click to collapse
Because Very needed to contact ASUS and during their call ASUS told them. Dumbass
NeoteriX said:
I just want to make sure I understand:
1) You unlocked your device and read the official and explicit disclaimers on voiding warranty if you were to proceed with unlocking.
2) You relied upon unofficial anecdotes by forum members suggesting they had success with warranty service despite unlocking.
3) You did not receive an second, official position on the issue from ASUS on unlocking bootloaders.
4) You took and accepted a risk in accepting the unofficial anecdotes that warranty service would be accepted with an unlocked bootloader, knowing full well that was not an official position of ASUS.
5) Your warranty has now been denied.
6) You're now blaming ASUS for poor service.
...Okay.
Click to expand...
Click to collapse
Im blaming ASUS partly for releasing this laggy piece of **** that HAS to be unlocked to be usable. Im blaming them for wanting £300 and a trip to Czech Republic for repair. Im blaming them for stating they wouldnt repair just the screen at my cost without replacing motherboard at cost of £100 to remove lock. all on a two week old device! Screw the warranty, I knew what i was doing, I just find it ridiculous they want to make another £300 off me when realistically its a case of removing screen and refitting same screen correctly like they should have done in first place. Ten minutes work for them but justifiable at £300? I think not.
Just cause your happy with your product and service dude, doesnt mean we all have to be.
MarcWhittle said:
Received my Prime 2 weeks ago. After finding device unusable due to lag I unlocked bootloader and installed custom ROM. Afetr a few days use I noticed really bad screen bleed on right side of unit due to what seems to be a slightly loosely fitted screen. I called for an RMA confident because I had read lots of stories on here about repairs for free after unlocking. Well its all BS here in the UK, they refused to repair for free, they want £40 for me to send it to Czech Republic, £60 to look at it then £100 for new motherboard to remove unlock (even tho i stated this isnt required they said they have to do it) and then an estimate of £100 to fix screen issue. £300 to repair a £500 item thats 10 days old. Basically, I will never buy an ASUS item ever again. shocking product, shocking service. Actually going to throw it in the bin........
Click to expand...
Click to collapse
You unlocked it. That invalidates the warranty. You can't take what other people on the Internet say over what the unlocker says. Maybe they are charging you a whole bunch; you'd want to speak to their manager for info.
If you are going to throw it away just because of a light bleed, might as well ship it to me. I'd gladly take it off your hands.
---------- Post added at 07:09 PM ---------- Previous post was at 06:53 PM ----------
MarcWhittle said:
Thanks for all the replys guys. I called Trading Standards today and they basically told me VERY dont have a leg to stand on. Unlocked or not, all that does is invalidate contract with ASUS for warranty, under the SOGA very HAVE to replace it. I phoned them back and told them all this and they are still disagreeing!! Spoke to TS a second time and they told me to send it back with a letter telling them they have to replace it, and even linked me to a site to cut and paste some handy legal jargon for them!
Click to expand...
Click to collapse
According to Very's website, they have to have it returned as is with everything intact. Unlocking it and installing a ROM is not 'as is' and would cost THEM money to undo what you did via unlocking, which means sending it back to Asus and costing them money.
We will replace or refund most items provided they are returned to us within 21 days of receipt complete, unused, in their original packaging and with any security tags intact.
Click to expand...
Click to collapse
They aren't going to foot that bill.
If you really want to repair it, just do it yourself.
Additionally, getting a repair from them means going through Asus. If your warranty is invalidated in any way, they can't do that. You voided the warranty implied via the sale.
You're trying to game the system to have another company pay for repairs when you voided the one year warranty already.
to fix a good percentage of that screen bleed, all op has to do is open up tablet. then loosen the display screws. then retighten them slowly. several accounts of screen bleeds being fixed this way. screen bleed is likely from display screws being tightened to tight. there's a thread, by Erusman I believe, that details how to open prime up without messing anything up.
man they looks like alot of people been getting bad screens im surprised no one has not bought and extra prime switch screens and return the bad one lol i would not do that though lol just thinking lol :angel:
I complained to the FTC
I was just told (yesterday) that because I had unlocked my device my screen failure wouldn't be covered under warranty. They haven't even given me an RMA yet. They just looked it up in their DB and said it was unlocked so I was out of luck.
I filed a complaint with the FTC here in the US but I'm not expecting much.
I'm curious. Do you guys as Internet lawyers think you're smarter then Asus lawyers? Cause let's be honest, Asus lawyers wrote the agreement for unlocking, not some cs rep. None of you have a leg to stand on and the constant whining on this forum about unlocking and voiding your warranty and then Asus not covering it is tiring.
st33med said:
According to Very's website, they have to have it returned as is with everything intact.
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I would suggest that this only refers to returning or exchanging the item. In this case, where the item is damaged / not fit for purpose, I believe the Sales of Good Act / Distance Selling Regulations apply and the OP is entitled to a replacement from VERY.
I think going with Trading Standards is a great idea and I'd be really interested to hear from the OP as to the results of their dealings with TS and VERY.
Hi,
I live in Denmark, and i am trying to get a hold of a 32gb Nexus 10. I am considering ordering it from the US staples.com and having a friend bring it from the US. My only concern is the warranty, ie. where would i have to send it if there is something wrong with it? its not a problem sending it to a place in the EU, but it would be problematic (ie expensive as hell) to get it back to the US.
I have tried ordering it in the UK, but the play store does not like my danish credit card, and besides the 32gb one is sold out currently.
Sv: International warranty if bought from staples?
Handtec.Co.uk sell it and they Ship to Denmark
Sendt fra min EndeavorU med Tapatalk2
torpedohanen said:
Handtec.Co.uk sell it and they Ship to Denmark
Sendt fra min EndeavorU med Tapatalk2
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From Malmö you might get bit cheeper (4995,- sek) than UK but naturally doesn't beat US with 'hand bag' shipping :victory:
Malmö distributor handled warranty issue but took 1,5 months, Swedish law covers the warranty returning fees also but UK doesn't.
Mine were 2 out of 2 faulty ones so your friend better check units in the store.
torpedohanen said:
Handtec.Co.uk sell it and they Ship to Denmark
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Hmm, €542 (Handtec.Co.uk) is pretty expensive compared to the ~€449 in the UK play store (+shipping, but still). The US price is €370 + taxes.
d2mac said:
From Malmö you might get bit cheeper (4995,- sek) than UK but naturally doesn't beat US with 'hand bag' shipping :victory:
Malmö distributor handled warranty issue but took 1,5 months, Swedish law covers the warranty returning fees also but UK doesn't.
Mine were 2 out of 2 faulty ones so your friend better check units in the store.
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What kind of faults did you have?
AFAIK, you should buy it in the EU, then you're protected by all the glorious rights we enjoy here.
Kryten2k35 said:
AFAIK, you should buy it in the EU, then you're protected by all the glorious rights we enjoy here.
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There are certainly advantages to buying it in the EU, but now a days international warranty is quite common, hence my question. I don't have many options for buying it in the EU without paying alot more than the UK Google Play price due to the issue with using an international credit card.
I also have to keep in mind that i could easily get an iPad (which has international warranty as far as i have been able to tell) brought back from the US instead for $599 ~ €444. I am not about to pay more for the Nexus 10 than for an iPad
ziphnor said:
What kind of faults did you have?
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The other one kept low buzzing noise which effected to the microphone very badly. The other one had light bleeding, not very bad though - hopefully the new one isn't worse The new ones are still in the mail, old ones I returned 2nd Jan :crying:
Malmö units came with the US power adapters & conversion plugs
d2mac said:
The other one kept low buzzing noise which effected to the microphone very badly. The other one had light bleeding, not very bad though - hopefully the new one isn't worse The new ones are still in the mail, old ones I returned 2nd Jan :crying:
Malmö units came with the US power adapters & conversion plugs
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I am not sure backlight bleed would bother me much, i am mostly interested in a tablet as way of browsing and reading technical literature (books/papers) and comics I guess backlight bleeding is mostly a concern when watching movies which i would only do when on a flight etc.
Even if the backlight bleeding is annoying, i can probably sell it pretty easily here in denmark, I am more concerned about the buzzing you mentioned or it simply being broken. Perhaps i can get my friend to power it up before bringing it.
I am however still unclear on the international warranty. I am not even sure who has the warranty here? Is it Samsung, Google or only staples?
Im from Denmark too and have got a friend to pick one up in walmart for me. I'll get it within the next few days.
I've been looking at the warranty terms posted on the google play store:
Google Play store said:
Defects
During the warranty period described in the Device Specific Addendum, if the Device is or becomes defective through no fault of your own, please contact Google Play Support. Subject to the Device warranty, Google, in its sole discretion, may offer a replacement Device or may refer you to the applicable manufacturer of the Device for warranty support. If Google chooses to provide you with a replacement Device, you agree that Google may exchange the defective Device with either a new or refurbished Device. If you do not return the defective Device within 21 days from the date the replacement Device is delivered to you, you authorize Google to charge your Google Wallet account for the replacement Device, not to exceed the amount paid for the original Device. Nothing in this section affects your legal rights.
Nexus 10 Addendum
The following paragraphs only apply if you purchase a Nexus 10.
The Nexus 10 has built-in Wi-Fi. You are solely responsible for obtaining internet connectivity through an internet service provider as the Nexus 10 does not support mobile connectivity.
In order to use the Nexus 10, you understand that you will need your own 802.11a/b/g/n access point Wi-Fi router.
Battery life depends on device settings, usage, and many other factors. Battery tests are conducted using specific Nexus 10 units; actual results may vary. Actual formatted capacity of your device will be less than the memory listed.
The Nexus 10 is manufactured by Samsung Electronics Co., Ltd., whose principal place of business is at (Maetan dong) 129, Samsung-ro, Yeongtong-gu, Suwon-si, Gyeonggi-do 443-742, Korea ("Samsung").
Samsung provides a limited warranty for the Nexus 10. Please refer to the warranty card in the Nexus 10 package or Samsung for details on the Samsung limited warranty. This additional warranty does not affect your legal rights.
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As I understand it if you get a defective unit google will replace it and samsung also provide a warranty for it if it should be needed.
So if google don't want to ship a replacement to Denmark then maybe samsung will
mbeltoft said:
As I understand it if you get a defective unit google will replace it and samsung also provide a warranty for it if it should be needed.
So if google don't want to ship a replacement to Denmark then maybe samsung will
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The question is whether the replacement can only occur in the same country as you bought it in. I am also not sure the warranty is the same when its not purchased at the google play store.
Just discovered this thread:
http://forum.xda-developers.com/showthread.php?t=1983591
Sounds like there isn't any international warranty.
The Lumia 920, which I bought at Microsoft store back in February of this year, stopped charging via wireless. I took it to the Microsoft store to see what can be done (expecting Apple like treatment) and the store manager gave me 2 options:
1. To have the phone sent to Nokia for repairs - the warranty center will check the phone and let me know if the repair is within warranty.
2. Exchange the phone for a new one, but only if I buy a 2 years extended warranty for $99. He said he will wave the $50 replacement fee this time only.
I did go with option #2 and walked away with the new phone. The problem is that the new phone has a headphones jack issue - the sound only plays from the right headphone. I suspect if i take the phone back it will be exchanged for a new one outside of extended warranty.
So my question is: Did I make a mistake for buying the extended warranty? I have a feeling that this phone will be out of date (and possibly not supported by MSFT) before the 2 years extended warranty runs out. $99 is the 1/5 of the price of the new phone...
Thoughts?
You bought an extended warranty. That now covers the phone with the headphone issue. Your old phone no longer exist and everything is about the new one. That being said you should be able to get the new one fixed at no charge. I also think the MS store ripped you off. They should not be able to legally require you to buy an extended contract to get a phone replaced. Honestly I would fight this since we are dealing with a 600 USD phone here that should be replaced for free as long as it is with in warranty. Also does the extended warranty cover things like drops or water damage? If not then you wasted your money on the warranty. The AT&T extended warranty which cost an extra 9 bucks a month covers ANYTHING that can or could happen to phone rather accidental or on purpose for the length of the contract. I could drop it then back my car over it and they would replace it no questions asked.
Solarenemy68 said:
You bought an extended warranty. That now covers the phone with the headphone issue. Your old phone no longer exist and everything is about the new one. That being said you should be able to get the new one fixed at no charge. I also think the MS store ripped you off. They should not be able to legally require you to buy an extended contract to get a phone replaced. Honestly I would fight this since we are dealing with a 600 USD phone here that should be replaced for free as long as it is with in warranty. Also does the extended warranty cover things like drops or water damage? If not then you wasted your money on the warranty. The AT&T extended warranty which cost an extra 9 bucks a month covers ANYTHING that can or could happen to phone rather accidental or on purpose for the length of the contract. I could drop it then back my car over it and they would replace it no questions asked.
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That was the first option he was offered from the store. They do not have to replace the device on the spot, they are allowed to send it in for repair. At least, that's how our law in germany is, not sure about other countries.
Localhorst86 said:
That was the first option he was offered from the store. They do not have to replace the device on the spot, they are allowed to send it in for repair. At least, that's how our law in germany is, not sure about other countries.
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Unless Germany is just strange, there really is no law that dictates this. It is just what most have accepted as the norm and so the businesses use such policies becuase they can and no one knows better. As the paying customer you have a right to decide ho it is handled if it is under warranty. Typically you just ask then to give you a new phone on the spot and then they do whatever with the bad one. The usually will send it in for repair then sell it as a refurbished unit. Sometimes rather than a new phone they will offer you a refurb which many times is better becuase it has all the known issue of a new unit fixed.
Of course this all does not really matter now as what done is done but in the future, as a paying customer it helps to know your rights and not to let the business take you for a ride.
Solarenemy68 said:
Unless Germany is just strange, there really is no law that dictates this. It is just what most have accepted as the norm and so the businesses use such policies becuase they can and no one knows better. As the paying customer you have a right to decide ho it is handled if it is under warranty.
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This is definatelly not true for germany. In germany Law dictates that the customer has to allow the seller/manufacturer to fix a broken device or item 3 times in a reasonable ammount of time. Court orders have proven that this means a shop can send the item in for repair and is not forced to either give you a brand new phone or a "rental" unit. He can also offer you to nullify the sales contract and refund you (note: offer, not force). If the seller decides to replace the phone, he still is not forced to replace it on the spot but in a reasonable ammount of time it takes for a replacement unit to arrive. If the seller/manufacturer fails to deliver a fully working product after the third try (note that the law does not explicitly state "third try" or "three times" but again uses the wording "reasonable" - which courts have often ruled to be three or four times) you can demand he refunds you the full price of the item.
EDIT: I can also not believe that other countries, including the US, can by law force the seller to replace the item on the spot. It's simply not reasonable as it would require the seller to keep a sufficient stock of devices in storage he can effectively not sell to customers as they need to be held back for "replacements".
Localhorst86 said:
This is definatelly not true for germany. In germany Law dictates that the customer has to allow the seller/manufacturer to fix a broken device or item 3 times in a reasonable ammount of time. Court orders have proven that this means a shop can send the item in for repair and is not forced to either give you a brand new phone or a "rental" unit. He can also offer you to nullify the sales contract and refund you (note: offer, not force). If the seller decides to replace the phone, he still is not forced to replace it on the spot but in a reasonable ammount of time it takes for a replacement unit to arrive. If the seller/manufacturer fails to deliver a fully working product after the third try (note that the law does not explicitly state "third try" or "three times" but again uses the wording "reasonable" - which courts have often ruled to be three or four times) you can demand he refunds you the full price of the item.
EDIT: I can also not believe that other countries, including the US, can by law force the seller to replace the item on the spot. It's simply not reasonable as it would require the seller to keep a sufficient stock of devices in storage he can effectively not sell to customers as they need to be held back for "replacements".
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I never said it was a law, but buyers right. They do not have to replace it on the spot unless the customer asks to do so. Most don't becuase they do not know they have that right. So no a store does not keep stock becuase they very rarely have to replace a phone on the spot.
Solarenemy68 said:
I never said it was a law, but buyers right.
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If it is not in the law, how can it be buyers right? There has to be a law governing the rights and dutys of all parties involved in a purchase.